Crash Course:Managing People and Teams

Ron Lichty, Ron Lichty Consultingwww.ronlichty.com

Ron Lichty, Managing Software People & Teams

SOFTWEST

Why we wrote:

* Addison Wesley published October 1, 2012

*

Rules of Thumb / Nuggets of Wisdom*

• Measure twice, cut once.• Life is simpler when you plow around the

stump.• Brooks’s Law: Adding manpower to a late

software project makes it later.– Frederick P. Brooks Jr.

* 300 in the book

Agenda• Managing Down• Motivating• Recruiting• Handling Problem Employees• Shielding Your Team• Managing Out and Up• Establishing Culture• Communicating• So Why Manage?• Q&A

Managing Down

• Best manager you ever had?• Skills• Behaviors• Finesse• Gifts of greatness

. . . that made them stand out?

Managing Down: Nugget of Wisdom• Nothing undermines your credibility as a

manager more completely thanpounding on your team all year to gettheir work done on time and then tellingthem you don’t have their reviews donebecause you were busy. Whatever youwere busy with likely wasn’t managingyour people, so you’ve just proven tothem that they don’t matter. Good luckmotivating them next year.– Tim Swihart, engineering director, Apple Computer

Managing Down: Challenges

Rule of Thumb:The very thing that has made you successful will get in yourway in your next role.

•Manage•Delegate•Be a Motivator•Don’t Be a De-Motivator

Motivators vs De-Motivators

Motivating:Be Careful What You Reward

• “Behavior revolves around what you measure.”– Jim Highsmith

• “Firefighters who get rewarded carry matches.”– Kimberly Wiefling

• Do you define “done” as “coding complete”?– Or as features that delight customers?

Recruiting

• A manager’s most important job• Give it the priority it deserves• Always be recruiting• There’s no perfect record

Handling Problem Employees

• Intervention beats performance plans & firing– Requires preparation, commitment, time– But gets the job done earlier:

• One of two results:– Turns them around– Manages them out

—Marty Brounstein: Handling the Difficult Employee

Shielding Your Team

• Threat– Torrent of politics, “opportunities”, issues– Sap your team’s focus

• Challenge– Be a conduit for Mission and Passion and

Strategy– While shielding your team from distraction

Managing Out and Up

• “The single most important leader in anorganization is your immediate supervisor.”– Jim Kouzes

• “You can safely assume all perceptions arereal, at least to those who own them.”– Joe Folkman

Managing Out & Up

• Because– your peers increasingly are not technical– and your boss may not be either

• …they’ll pressure you– to micromanage your team (or let them)– to report on / prove your team’s productivity– to fill your team’s plates to capacity

Productivity

• The Apple Lisa team’s managers had askedengineers to report, each week, how manylines of code they’d written. The first week,Bill Atkinson turned his attention to makingQuickDraw faster and more efficient,reducing the previous week’s code by 2,000lines. He duly reported that he’d writtenminus-2,000 lines of code for the week.

Capacity• Slack is critical to throughput

– 100% capacity results in bottlenecks

--photo (c) Bud Adams, SXC, www.aimpgh.com

Establishing Culture

• Does your company live its values?• Programming culture ≠ corporate culture

– Wall parts off– Substitute and bolster more appropriate values

• Wherever you can, leverage culture & values

Establishing Culture

• “Publicly reward or acknowledge engineerswho act in a way that supports the culturethat you want to create.”—Juanita Mah, engineering manager

Communicating

• You have to communicate more• Encourage your team to communicate• Create a culture of communication

– at every level– with everyone

• up, down, within and across

• “We have two ears and one mouth. Use them inthis ratio.”— Kimberly Wiefling

So Why Manage?

• You get to go broad– Affect more of the product– Affect more of the customer experience

• You get to be more in the conversation• You get to mentor and coach and motivate

– A whole team– To become something more

A Few Closing Rules of Thumb• If you’re a people manager, your people are far more important than

anything else you’re working on.—Tim Swihart, Engineering Director

• Projects should be run like marathons. You have to set a healthy pacethat can win the race and expect to sprint for the finish line.—Ed Catmull, CTO, Pixar Animation Studios

• In applications with high technical debt, estimating is nearlyimpossible.—Jim Highsmith, Agile Coach and Leader

• The quality of code you demand during the first week of a project isthe quality of code you’ll get every week thereafter.—Joseph Kleinschmidt, CTO, Leverage Software

Ron Lichty Consulting• Mentoring and Coaching and Consulting:

– http://ronlichty.com/

• The book:Managing the Unmanageable: Rules, Tools & Insights for Managing Software People & Teams– http://ManagingTheUnmanageable.net

• Training: forthcoming:– “The Agile Manager”– “Managing Software People and Teams: the class”(Email me through the site above and Iʼll let you know when.)