Crane Worldwide Logistics
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Transcript of Crane Worldwide Logistics
Challenging the Norm.
FACTS AND FIGURES
1,500+ Employees 108 locations - 24 Different Countries & still growing …
CRANE WORLDWIDE LOGISTICS Crane is a global provider of transportation and logistics services Established in 2008 2014 Sales of $680m 108 offices located in 24 countries 1,500+ employees
GLOBAL PRESENCE
GROWTH HISTORY
2008 Revenues - $81M Started August 2008 (Acquired $41M)
2015 Proj Revenue - $800M Organic 39% CAGR
2014 Revenues - $680M Organic 43% CAGR
NORTH AMERICA
LATIN AMERICA
EUROPE MIDDLE EAST
AFRICA ASIA
PACIFIC
$-
$100
$200
$300
$400
$500
$600
$700
$800
$900
2008 2009 2010 2011 2012 2013 2014 2015
$81 $111
$269
$425
$473
$574
$680
$800
Mil
lio
ns
Revenue
VERTICAL SPECIALIZATION
Industrial/ Mfg
15%
Gov’t/Aero
5%
Energy
37%
HiTech/ Telecom
16%
Life Sciences
6%
Automotive
14%
Retail/FMCG
7%
VALUE PROPOSITION
People
Information Technology
Account Management
Compliance and Quality
Service Execution
Character = Values put into Action
C
R
A
N
E
USTOMER-CENTRIC
ESPONSIBLE
TTENTIVE
TEGRITY
XECUTION
Customers drive our decisions and 100% satisfaction is our goal.
We are accountable to our customers, employees, partners, communities and our environment.
We understand the urgency in today’s competitive market; and we are accessible anytime or anywhere.
We are trustworthy, open and honest; and we promise pro-active communications.
We get things right the 1st time through questioning, analyzing, planning & following through
“The thought manifests as the word; the word manifests as the deed; the
deed develops into habit; and habit hardens into character”
CRANE CHARACTER
I
PROCUREMENT STRATEGY
Procurement Strategy
We have forged long term agreements with core carriers on the basis of capability, performance, reliability and alignment of our business goals.
Within those relationships we have dedicated space, blocked space agreements long term rate commitments and a carrier review process that keeps us informed of challenges and opportunities within the carrier base and facilitates continuous improvement.
Additionally; we tender an amount of freight on the “spot market” to ensure we stay close to market.
We are continually reviewing our core carrier’s as well as reviewing additional carriers for inclusion.
Air Partners Ocean Partners Surface Partners
SOLUTI
ONS
CRANE WORLDWIDE PORTAL
PO management
Shipment tracking and milestones
Cycle time management
Reporting and KPI’s
Invoicing and DSO management
CRANE WORLDWIDE SHAREPOINT
Company wide access to critical documents customizable for each customer
Distribution of metrics and reports
RCCA storage
Contact, calendar, and project plan management
TOOLS OF ACCOUNT MANAGEMENT
CHALLENGING THE NORM
INFORMATION TECHNOLOGY
Automated Intercompany
Automated AP portal
Invoices and backup on demand
Launching “internal” Enterprise Social Network
SERVICE EXECUTION
ROTP – No excuses tolerated
Creating “automated” exception
management alerts to customers & staff
Building the ability to push “targeted” info to
our customers
COMPLIANCE & QUALITY
Expanding compliance offerings and putting
on portal
Developing “Best in Class” safety program
Developed Carbon Footprint quoting tool
Balance between financial returns & good
corporate citizens
ACCOUNT MANAGEMENT
“Cradle to Grave” profit splits to drive integrity
and Control Tower philosophy
Configurable service plans for every customer
Standard QBRs PUSHED to Top 80% of our
revenue
PEOPLE
Appraisals 2X per yr to help develop/ retain staff
Every employee participates in company profit
sharing
Global LMS
“Best Place to Work” distinction
Metrics and KPIs
SAMPLE REPORTING – KPI/METRICS
Summary Q2-2012 Air
Shipments 168
Total Weight KGS 334,268
Total Spend USD $1,686,227
Total On-Time % 98%
Client… 2014
Client… disc first Q 2015
Challenging the Norm.