5234 S. Everett Ct.Littleton, CO 80123Cell: 720-345-2059

Craig Martin craig.martin125@gmail.com

Summary I recently completed Job Corps Technical Curriculum. During my time I excelled and obtained great achievements. I am very interested and motivated to work with computers and networking supporting a business and customer solutions. I am a quick learner with excellent troubleshooting skills. I possess great customer service qualities that include respect and undivided attention for the customer and professionalism. I am dedicated to learn and work in the computer environment and very excited to get my first career opportunity. I adapt well to changing priorities and technical situations while ensure customer services is not overlooked.

Technical KnowledgeOperating Systems Windows XP, 7, 8, 2003/2008, Citrix XenApp/Desktop, VMware 5.x Cisco IOS, iOS, Android

Systems Solutions Windows Systems Support, and some Citrix, VMware, and Cisco Supporting: Microsoft infrastructures, file/print services, Email, HTTP, FTP, CIFS, DNS, DHCP, TCP/IP, Telnet, SSH for LAN/WANs. Router/Switch commands and setup Implementing and Maintaining networks Computer Repair Subnet and IP Address StructureKnowledge of applications including: Microsoft Office, Visio, Virus Removal

Languages Some programming using: DOS and Cisco CLI

Professional ExperienceColumbine Computers, Littleton CO – PC Tech Support Business 5/2014 – PresentAfterhours Systems Tech – Technical Services Build, repair, and customize PC hardware Assist with software services installs and repair Virus removal, remediation, and PC tuning

3t Systems, Denver Tech Center CO – Systems Support and Technical Services 10/2014 – 2/2015Tier I – Technical Services Performed NOC and HelpDesk Services Managed multiple tickets and customers environment troubleshooting Citrix and VMware issues Every other week I was on call 24/7

Office Depot, Littleton CO – Tech Center 1/2014 – 8/2014Tech Service – Technical and Print Services Performed in-store PC hardware and software services repair Assisted with print support services General store duties as required by job role Assist with floor showroom sales and support

Job Corps, Box Elder – Education Vocational Training 9/2012 – 7/2013Technical Student – Cisco Network Engineering Apprentice Completion of Networking Computer Technology Courses: IT Essentials: PC Hardware and Software

o Trouble Shooting, Maintenance, Preventive, Repair, and Upgradingo How to handle dangers, to self, equipment, and otherso Professional Behavior and Communication Skills with Customerso Work based learning

Discovery 1: Networking for small office and home businesso Routing, Switching and LAN setup for home and small officeso Wi-Fi setup and implementation

Discovery 2o Routing and Switching commands, Internet and ISP Connectionso Planning network updates and planning Address Structure.o Configuring and Troubleshooting ISR’s and Switches.o Wiring through attic ceilings, Smart Board installation

Sears – Retail 1/2008 – 8/2009 Sales Representative – Hardware and Home Garden Assisted with organizing and inventory of Tools, Lawn, and Garden Center. Built and moved displays as need Customer Service professional and cash register clerk.

Education/ Professional DevelopmentLead-Deadwood High School / 2013

• High School Equivalency Certificate (GED) State of South Dakota

• Lead-Deadwood High School Diploma ‘13High School Diploma

Job Corp – Box Elder, South Dakota / 2013 – Top Achiever

A+ Certification Cisco - CCNET Certification SkillsUSA – 1st Place Award in Regional Technical Challenge - awarded Technical Scholarship

Additional Information• Results and quality oriented approach to systems operations management and customer service• Interact and communicate effectively with all levels in an organization.• Strong customer service qualities supporting all IT systems and business operations• Excellent team player and extremely personable with strong integrity, respect, and professional traits. • Exceptional technical and troubleshooting skills in concentrating on security, reliability, and performance solutions. • 1st Place in Job Corp Chess competition• Working on CCNA certification

References available upon request