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Information Technology Strategic Plan2009-2012Presented by:Carolyn PoeforLamar UniversityEDLD 5362 Information Technology SystemsMay 11, 2011

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Lone Star College SystemInformation Technology Strategic Plan for 2009-2012Carolyn PoeEDLD 5362May 20111

Who We Are

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Lone Star College Systempublicly supported two-yearcomprehensive community college system diverse individualsThat works to support education opportunities for the successful development of knowledge, skills and attitudes for a rapidly changing world.

Lone Star College Systempublicly supported two-yearcomprehensive community college system diverse individualsThat works to support education opportunities for the successful development of knowledge, skills and attitudes for a rapidly changing world.

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Through its 5 college campuses and 2 university centers,Lone Star College Systemdevelops learning communities for: Technical programsAcademic courses in the arts and sciencesContinuing adult education programsDevelopmental education and literacy programsA program of student support services, including counseling and learning resourcesWorkforce, economic and community development initiatives designed to meet local and statewide needs

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Technical programs, leading to associate degrees or certificates, designed to develop marketable skills and support economic development.Academic courses in the arts and sciences to transfer to senior institutions.Continuing adult education programs for academic, professional, occupational and cultural enhancement.Developmental education and literacy programs designed to improve the basic skills of students.A program of student support services, including counseling and learning resources, designed to assist individuals in achieving their educational and career goals.Workforce, economic and community development initiatives designed to meet local and statewide needs and other purposes as may be directed by the Board of Trustees and/or the laws of the State of Texas.

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LSCS IT Infrastructure

14,000 Computers1,000 Servers85% virtual2,300 ApplicationsPeopleSoft ERP14 Data Rooms2 co-located data centers12 campus data roomsEnterprise Storage230 TB Replicated storage250 TB Virtualized storage45.2 TB Disk backup solution

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40,000 Network ports4,600 Miles of fiber1,400 Network devices5,500 VoIP Phone System4,750,342 Sq ft of wirelessLSCS IT Infrastructure

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Strategic Plan

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FacultyStaffCommunityAdministrationStudents

The participative and collaborative process included the following groups:Executive CouncilCouncil for Education and Student Development (CESD)Continuing Education CouncilWorkforce CouncilWeb CouncilLeadership Technology Advisory Council (L-TAC)Academic Technology Advisory Council (A-TAC)Student Technology Advisory Council (S-TAC)Tactical Technology Advisory Council (T-TAC)Campus Technology Advisory Councils (C-TAC) co-chairsSystem Technology Advisory Council (Sys-TAC)Institutional Effectiveness CouncilStudent Services CouncilVice Presidents of Administration CouncilVice Presidents of Instruction CouncilFaculty Senate PresidentsChairs and Co-chairs of Campus Strategic Planning Committees

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Mission Statement of the Information Technology Strategic TeamProvide the most effective and efficient academic and administrative technology services by adding value, promoting innovation, expanding access, fostering partnerships and implementing continuous improvement to enhance student success.

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Strategic GoalVision StatementLone Star College System provides a superior information technology environment.

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Strategic GoalFor Information TechynologyPrepare system-wide technology strategic plan with input from user groups.

Expand innovative and engaging on-line learning environments.

Expand and deliver academically challenging on-line programs through collaboration between faculty discipline experts and technology services.

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Strategic GoalFor Information TechynologyStrengthen technology infrastructure and function of Office of Technology Services.

Strengthen sustained computer security and update protocols.

Enhance on-line faculty and student support and professional development.

Strengthen Internet/Intranet usage policy.

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Strategic GoalWhat We Will AccomplishStudent SuccessSecurityAccess

STUDENT SUCCESS Provide technology resources in support of teaching, learning administration and student success.The role and integration of technology in teaching, learning and business processes increases constantly. Technology expands the learning environment beyond the classroom, offering a world of information, insights and opportunities. With a focus on Student Success and by providing current user-friendly technology resources to our students, faculty and administration will cultivate innovation and strengthen LSCS.2. SECURITY - Strengthen security for technology infrastructure to protect critical systems and services.It is everyones responsibility to safeguard LSCS assets and protect the identity of our students and employees. Ensuring confidentiality, integrity and availability of resources and systems is crucial in order to achieve a position of superiority in information technology. As LSCS grows and builds even greater and more complex technology infrastructures and service environments, we will continuously strive to minimize risks of loss and damages due to vulnerabilities that are inherently heightened. 3. ACCESS - Increase access to and awareness of relevant and enabling technologies.Becoming a leader in technology requires that students, faculty, staff and administrators have appropriate access and incorporate available hardware, software, services and tools into their daily activities. Equally important is their role and participation in innovation, communication, and collaboration. 11

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Strategic GoalWhat We Will AccomplishEfficiency and EffectivenessFundingGovernancePartnership

4. Efficiency and Effectiveness Increase system-wide efficiency and effectiveness by supporting the integration of technology into instruction, administration and student support processes.Technology is a key component of delivering instruction, offering academic services, managing business operations and supporting administrative decisions. A few concrete examples of how technology integrates into instruction, student support and administrative business operations include delivering online courses; providing on-line registration, payroll, accounting and reporting; and making accessible tools for collaboration and communication (such as email, web conferencing and digital media). 5. FUNDING - Provide appropriate funding for technology services, innovation and training.A critical part, and leading indicator of successful planning, is timely allocation of appropriate funding. LSCS recognizes the strategic importance of technology and will appropriately and proportionally invest in technology assets, services and training to ensure systems and resources are in support of and aligned with LSCS goals and mission.6. GOVERNANCE - Establish a transparent governance structure inclusive of administrators, staff, faculty, students and members of the community. A well-organized and well-communicated technology governance structure addresses how decisions are made with regard to the identification, acquisition, deployment and support of technology. LSCS will provide transparency in planning and decision-making through collaboration and communication of technology initiatives to all relevant stakeholders.7. PARTNERSHIP Promote and sustain relationships and partnerships, both internally and externally.Outstanding institutions have an open and trusted dialog established and cultivated internally and externally. LSCS will remain diligent in its technology-related activities to engage our valued stakeholders and to advance LSCSs mission and goals.

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Guiding PrinciplesQuality and TrustAccess EfficiencyAccountabilityStudent CenteredPerformanceRespect Partnerships and CollaborationInnovation

Quality and Trust - Focus on providing a quality student experience.Access - Provide technology that enables students, faculty and staff to make effective choices and decisions that enhance their educational and workplace experience and quality of life.Efficiency Support appropriate technology for student learning and workflow processes.Accountability - Be accountable to stakeholders and provide measurable outcomes.Student Centered - Always consider how our decisions and actions impact our students.Performance - Provide reliable and available technology that optimizes performance. Respect - Respect and recognize the need for technology to be diverse, flexible and scalable. Partnerships and Collaboration - Build and sustain internal and external relationships, partnerships and collaboration initiatives.Innovation Promote and encourage the use of cutting-edge technology and creative thinking.

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