Pert/Cpm. กับการวางแผนและควบค ุมงานPERT 3. ประโยชน ของ CPM และ PERT 4. ข อจ าก ดของ CPM
CPM Essentials 7.1 Data Sheet 2014
-
Upload
krishna-vengalasetty -
Category
Documents
-
view
217 -
download
0
Transcript of CPM Essentials 7.1 Data Sheet 2014
-
8/12/2019 CPM Essentials 7.1 Data Sheet 2014
1/1
LEARN. BUILD. SUCCEED.
Pega Academys courses; designed and
developed by PRPC certied experts;
provide you with the knowledge needed
to master the worlds leading BPM
software. Our training options oer the
exibility of learning at your own pace, in
the format that works for you and your
schedule. Whether you choose self-study
or instructor-led classroom training ourcourses provide you with the knowledge
and hands-on experience required to
successfully design, build, and deploy
PRPC solutions. In addition, we help
prepare you to become a Pega Certied
Professional.
For more information contact us at 617-
866-6500 (9 AM to 5 PM EST) or +44(0)
1189211488 from (9H to 17H GST) or via
email at [email protected].
CPM: Essentials
COURSE BENEFITS
By the end of this course, you will be able to successfully:
Identify dierences between CPM and traditional CRM.
Learn key features and how best to deploy and extend CPM to meet business
objectives
Navigate CPM interactions, service processes, portals and other key components
Learn best practices for dialog management, campaigns, coaching
Utilize CPM reports to gain insight into a CPM application.
VERSION PRPC v7.1; CPM v7.1
TARGET AUDIENCE
Anyone that wants needs to learn about CPM
PREREQUISITES
None
COURSE LENGTH Equivalent to 1 classroom days
TRAINING OPTIONS Self-study, Classroom or Virtual
COURSE TOPICS
Introduction to CPM
Navigate CPM Applications
CPM Interactions
CPM Service Cases
Dialog Management
CPM Composite
CPM Reports
OVERVIEWCustomer Process Manager (CPM)
Essentials is a must for anyone looking
to understand the key features and dif-
ferentiators of CPM.
Students get hands-on experience
using CPM interactions and service
processes and learn best practices for
functions such as dialog management,
campaigns, and coaching. Students
learn that CPM integrates with legacy
systems for customer data and how
CPM works with Pega products such as
PegaCALL and PegaCHAT to integrate
with interaction channel technologies.
Finally, students use a sample CPM-
based application to reinforce their
understanding of the key features of
CPM.
BECOME A CERTIFIED CPM BUSINESS OR SYSTEM ARCHITECT
Completion of CPM Essentials satises the rst eligibility requirement for the CPMCertied Business Architect exam and CPM Certied System Architect exam.
Copyright 2014 Pegasystems Inc. All rights reserved Pega_CPME_4-14