[October 6, 2016]Lauren E. Dorsey 2124 SW Gooseberry Ln. Lee’s Summit, MO 64082

Dear Sir or Madam:

I was excited to see your opening and I would be honored to be invited for an interview.

My background includes serving as a customer service associate within both call-center and retail environments. Most recently, I worked at a rehab center where I was a Behavioral Health Tech. I was a shoulder to cry on and an ear to listen to them. I always believed in not leaving until problems were solved and I would stay late without being asked to. I went above and beyond expectations and did not “watch the clock.”

Previously, I worked within a high-volume customer-support call center doing collections for a bank, a lawn care provider, and a phone, television, and internet provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals. I also would often collect the bonus.

In addition to this experience, I gained considerable customer service skills during my job as a cashier, whom also handled overnight returns and customer concerns.

I also bring to the table strong computer proficiencies in MS Word, MS Excel and my Bachelors’ Degree in Psychology with an emphasis in Applied Behavioral Analysis. Please see the accompanying resume for details of my experience and education.

I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me at (816) 347-2689 (home) or (270) 997-1649 (cell) to arrange an interview. Thank you for your time -- I look forward to learning more about this opportunity!

Sincerely,

Lauren E. Dorsey

Enclosure: Resume