Courtney Resume
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Patten University / 2008 - 2011 Graduated Summa Cum Laude with Bachelor of Arts Degree in Youth Ministry. Received the Youth Ministry Department Award. Volunteered with youth in my community during five years in college. San Francisco State University / 2006 - 2008 DEPARTMENT MANAGER H&M | October 2011 – Present Location: San Rafael & San Francisco, CA JOB DESCRIPTION: I am responsible for managing sales, profitability, merchandising, presentation, and employees in a department. Other responsibilities include: recruiting, onboarding, training, and development of the store’s staff, managing budget sales and efficiency of the store, staff scheduling, customer service, overseeing “back of house” operations, and leading the store team to accomplish daily goals and tasks. ACHIEVEMENTS: Currently part of team overseeing the roll out, installation, and training of all staff on the new register system for H&M for the 25 stores in the district. I am a certified trainer of new Department Managers. I have trained two managers for new market stores, one manager for the New York City flagship store, and three managers for local stores. Developed ten staff members for promotion from Sales Advisor to Department Supervisor and Department Supervisor to Department Manager. Received top scores for merchandising, presentation, and profitability of the ladies department at the flagship location for six season start walks from both the District and Regional Teams. Supported the opening of two new market stores in Boise, ID and Reno, NV as a Department Manager. DEPARTMENT SUPERVISOR H&M | February 2011 – Oct 2011 Location: San Rafael, CA Leading and coordinating staff to achieve goals Keeping positive moral Using different skills of team members to complete all tasks Training and development of staff Recruiting and on-boarding staff Interpersonal communication Conflict management Creating and following through with goals COURTNEY MCTIGHE I have been working with the clothing retailer, H&M for seven years. I began my career as a part-time sales advisor in Pleasanton, CA. After graduating in 2011, I was promoted to a Department Supervisor position in San Rafael, CA. Eight months later I was promoted to a Department Manager. In January 2014, I was asked to transfer to the West Coast flagship location in downtown San Francisco. I managed the sales, merchandising, and staff of the ladies department. The department CM PHONE / 510-304-4034 EMAIL / [email protected] EXPERIENCE SKILLS: EDUCATION: References available upon request. LINKEDIN / linkedin.com/courtneymctighe
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Transcript of Courtney Resume
Patten University / 2008 - 2011Graduated Summa Cum Laude with Bachelor of Arts Degree in Youth Ministry. Received the Youth Ministry Department Award. Volunteered with youth in my community during five years in college.
San Francisco State University / 2006 - 2008Completed general education courses.
DEPARTMENT MANAGER
H&M | October 2011 – PresentLocation: San Rafael & San Francisco, CA
JOB DESCRIPTION: I am responsible for managing sales, profitability, merchandising, presentation, and employees in a department. Other responsibilities include: recruiting, onboarding, training, and development of the store’s staff, managing budget sales and efficiency of the store, staff scheduling, customer service, overseeing “back of house” operations, and leading the store team to accomplish daily goals and tasks.
ACHIEVEMENTS: Currently part of team overseeing the roll out, installation, and
training of all staff on the new register system for H&M for the 25 stores in the district.
I am a certified trainer of new Department Managers. I have trained two managers for new market stores, one manager for the New York City flagship store, and three managers for local stores.
Developed ten staff members for promotion from Sales Advisor to Department Supervisor and Department Supervisor to Department Manager.
Received top scores for merchandising, presentation, and prof-itability of the ladies department at the flagship location for six season start walks from both the District and Regional Teams.
Supported the opening of two new market stores in Boise, ID and Reno, NV as a Department Manager.
DEPARTMENT SUPERVISOR
H&M | February 2011 – Oct 2011Location: San Rafael, CA
JOB DESCRIPTION:Assist management team in overseeing sales staff, merchandising and presentation, store operational functions, and driving sales of store and department profitability.
ACHIEVEMENTS: Quickly generated strong results in both sales and presentation in
the Men’s Department. Trained sales team to meet company efficiency goals for process-
ing product shipment. Supported the Department Manager and Store Manager in re-
cruiting and onboarding new Sales Advisors for the store
Leading and coordinating staff to achieve goals
Keeping positive moral Using different skills of team members to
complete all tasks Training and development of staff Recruiting and on-boarding staff Interpersonal communication Conflict management Creating and following through with goals Follow up with staff members to ensure
timelines and goals are achieved
C O U R T N E Y M C T I G H E
I have been working with the clothing retailer, H&M for seven years. I began my career as a part-time sales advisor in Pleasanton, CA. After graduating in 2011, I was promoted to a Department Supervisor position in San Rafael, CA. Eight months later I was promoted to a Department Manager. In January 2014, I was asked to transfer to the West Coast flagship location in downtown San Francisco. I managed the sales, merchandising, and staff of the ladies department. The department contributes 40% of the store’s annual $32 million revenue and includes roughly 40% of the store’s staff.
CMPHONE / 510-304-4034
EMAIL / [email protected]
EXPERIENCE
SKILLS:
EDUCATION:
References available upon request.L I N K E D I N / l i n k e d i n . c o m / c o u r t n e y m c ti g h e
