COURSE CATALOGWildland Firefighting n RT-130 Annual Wildland Fire Safety Refresher (Modules 1-4) n...

COURSE CATALOGONLINE TRAINING COURSES FOR SPECIAL DISTRICT RISK MANAGEMENT AUTHORITY

Technology with a Purpose

WELCOME TO TARGETSOLUTIONS!This document lists courses offeredthrough the TargetSolutions platformfor members of Special District RiskManagement Authority. If you have any questions, please don’t hesitate to contact us.

Industry Overviewn Emergency Medical Services....... 2n Fire Service.................................. 4n Human Resources........................6n Law Enforcement......................... 7n Motor Vehicle Safety.................... 10n OSHA & Compliance.................... 11n Smart Team.................................. 12n Spanish.........................................15n Water & Wastewater.....................16

EMERGENCY MEDICAL SERVICES

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EMS Continuing EducationTargetSolutions offers a comprehensive catalog of online EMS continuing education courses that is acceptedin most states. Our courses allow First Responders, EMT-Basics, EMT-Intermediates, and EMT-Paramedics tocomplete their continuing education requirements in an engaging and easy-to-use format. Please note that notall TargetSolutions courses are approved in all regions. For a list of approved courses in your area, please visitwww.targetsolutions.com.

Preparatoryn Back Injury Prevention Clinical n Decision-Making Common n Infectious Pathogensn Cultural Diversity for EMS Providers* n Diet & Nutritionn Health & Wellness HIPAA Awareness n HIV/AIDS Awareness*n Infectious Disease Control n Medical, Ethical, and Legal Issues n Protecting Yourself From Influenza n Therapeutic Communications* n Workplace Stress

Medicaln Acute Respiratory Distress Syndrome Advancedn Allergies and Anaphylaxis Advanced n Allergies and Anaphylaxis Basic n Altered Mental Status Advanced n Altitude Emergencies*n Aquatic Emergencies*n Behavioral Emergencies Advanced n Behavioral Emergencies Basic n Carbon Monoxide Poisoning n Cardiac Emergencies Advanced Cardiac n Emergencies Basic n Cardiovascular A&P Reviewn Complete Resuscitation: Integrating Post Care * n Date Rape Drugs*n Diabetic Ketoacidosis Advancedn Endocrine System Emergencies Advanced* n Environmental Emergencies Advanced n Environmental Emergencies Basicn Epilepsyn Fundamentals of 12 Lead ECG Operation and Inter-pretationn Heat Illness and Emergenciesn Hematologyn H1N1 (Swine Flu)n Intraosseous Infusion Advanced

n Intro to Arrhythmias: Escape Rhythms and Prema-ture Complexesn Intro to Arrhythmias: Tachy-arrhythmias and Fibrillationn Managing Cardiac Arrest: During and After Resusci-tation* n Medication Errorsn Methamphetamines* n MRSA Infectionsn Non-Traumatic Abdominal Injuries n Non-Traumatic Chest Pain n Operating an AEDn Pharmacology Advanced* n Pharmacology Basic n Poisoning and Overdosen Prehospital Pulmonary Embolism Caren Renal Failure Advancedn Respiratory Emergencies Advancedn Respiratory Emergencies Basicn Toxicology and Substance Abuse Advanced* n Understanding the Basics of ECGs

* Denotes courses that are longer than an hour.

EMERGENCY MEDICAL SERVICES


Trauman Abdominal Trauma Advanced n Abdominal Trauma Basic n Amputation Injuriesn Bleeding and Shock Advanced n Bleeding and Shock Basic n Bomb Blast Injuries Advanced n Burn Management Advanced n Burn Management Basicn CNS Injuries Advanced n CNS Injuries Basic n Femur Fractures Gunshot Wounds*n Head and Facial Emergencies Advanced n Injuries and Infections of the Eye n Kinematics of Trauman Musculoskeletal Injuries Advanced n Musculoskeletal Injuries Basic n Pediatric Trauma Advanced*n Pelvic Fractures Advancedn Spinal Cord Injuries*n Thoracic Emergencies Advancedn Thoracic Emergencies Basicn Traumatic Injuries to the Head and Brain Ad-vanced* n Traumatic Injuries During Pregnancy

Airwayn Advanced Airways: Intubation and Beyond* n Airway Management Advanced*n Airway Management Basic n Blind Nasotracheal Intubation n Capnographyn The Mechanics of Breathing n Orotracheal Intubation n Respiratory System: A&P Review n Suctioning the Patient Airway n Supplemental Oxygen n Tracheostomies Advanced*

Patient Assessmentn Assessing the Patient with Major Trauma* n Communication and Documentation n Patient Assessment Advancedn Patient Assessment Basic n Pediatric Assessment n Rapid Trauma Assessmentn Special Challenges in Patient Assessment*

Special Considerationsn Bariatric Patients*n Geriatric Behavioral Emergencies* n Geriatric Emergencies Advanced n Geriatric Emergencies Basic n Geriatric Hip Injuriesn Managing Chronic Care Patientsn Neonatology Advanced*n Obstetrical Emergencies Advanced* n Obstetrical Emergencies Basic n Patient Abuse and Assault*n Patients with Special Challengesn Pediatric Airway Management Advanced* n Pediatric Cardiac Arrest Advanced* n Pediatric Emergencies Advanced* n Pediatric Emergencies Basic*n Pediatric Shock Advanced*n Sudden Infant Death Syndrome (SIDS)

Operationsn Crime Scene Awareness* n Confined Space Entry n Driving Safetyn Emergency Response to Terrorism (Modules 1-4) n Introduction to Hazardous Materials*n Managing Multiple Casualty Incidents (MCIs) n Medical Extrication & Rescue*n Hazard Communication

* Denotes courses that are longer than an hour.

NFPA 1500 SeriesThis series of courses is designed specifically for thefire industry and meets the NFPA 1500 code require-ments. These courses were developed in conjunctionwith the NFPA, and specific content experts at theNFPA participated in their creation.

n Advanced HAZWOPER Awareness (Modules 1-4)* n Bloodborne Pathogens Safetyn Combustible & Flammable Liquidsn Compressed Gas Safety n Confined Space Entry CPR Academicn Driving Safetyn Hazmat Spill Prevention & Controln Hazmat Transportationn Laboratory Safetyn Materials Handling, Storage, Use & Disposaln Personal Protective Equipmentn Respiratory Protectionn Hazard Communicationn Welding Safety

NFPA 1001 Series | FFT I & IITargetSolutions has a complete library of Firefighter I& II awareness and refresher level courses based onNFPA codes and standards.

n Building Constructionn Fire Behaviorn Fire Controln Fire Department Communicationsn Fire Detection, Alarm & Suppression Systemsn Fire Hosen Fire Prevention and Public Educationn Fire Streamsn Firefighter Orientation and Safety n Firefighter Personal Protective Equipment n Firefighting Foamsn Forcible Entry Into a Structuren Ground Laddersn Loss Controln Portable Extinguishersn Protection of Evidence of Fire Origin & Causen Rescue and Extricationn Self-Contained Breathing Apparatusn Vehicle Extricationn Ventilationn Water Supply

NFPA 1021 | Company OfficerTargetSolutions has developed a complete line of com-pany officer awareness and refresher level coursesbased on NFPA codes and standards.

n Action Plan Implementationn Assuming the Role of the Company Officern Budgetingn Community Awarenessn Company-Level Trainingn Elements of Supervision and Managementn Fire Department Communicationsn Fire Department Structuren Fire Investigationn Fire and Life Safety Inspections n Firefighter Safety and Health n Government Structuren Incident Response Safety n Incident Scene Communications n Incident Scene Management n Information Managementn Labor Relationsn Leadership as a Group Influence n Legal Responsibilities and Liabilities n Pre-Incident Planningn Professional Ethicsn Public Education Programs

Generaln Customer Service for Fire Department Personneln Emergency Response to Terrorism (Modules 1–4)n Fire & EMS Grant Writingn Fire Industry Driver Intersection Safetyn Fire Industry Driver Operatorn Fire Industry Introduction to Wildland Fire Behaviorn First Responder Hybrid Vehicle Incidentsn First Responder Operations Level Refresher (Modules 1–4)n Firefighter Rehabilitation (Modules 1 and 2)n NFPA 1403 Live Fire Training Evolutionsn NFPA 1584 Firefighter Rehabilitation

FIRE SERVICE


FIRE SERVICE


Wildland Firefightingn RT-130 Annual Wildland Fire Safety Refresher (Modules 1-4)n S-190 Introduction to Wildland Fire (Modules 1-4)

Emergency Response to TerrorismThis introductory guide for First Responders is essential for those who may be among the first to arrive at an in-cident of suspicious origin. It is intended to be a general introduction to the basic concepts for first responderawareness of a potential terrorist incident. This course consists of four training modules, each requiring approx-imately 45 minutes to complete.

Module I: Terrorism in PerspectiveModule II: Incidents and Indicators Module III: Self-ProtectionModule IV: Scene Control, Notification and Coordination

First Responder Operations Level Refresher This eight-hour course is designed to be a refresher for the Operations Level Responder to Hazardous MaterialsIncidents. The course consists of four training modules, each requiring approximately two hours to complete.The course fulfills the requirements of NFPA 472 and 29 CFR 1910.120(q).

Module I: Analyzing the IncidentModule II: Planning the ResponseModule III: Implementing the Planned ResponseModule IV: Incident Management Systems and Terrorism Awareness

HUMAN RESOURCES


n Anger, Conflict, and Violence in the Workplace n Dealing with Issues of Alcohol and Substance Abuse n Discipline and Terminationn Employment Practices Overview n Interviewing and Hiring n Performance Managementn Preventing Discrimination in the Workplace

n Reasonable Suspicion of Alcohol for Supervisors n Reasonable Suspicion of Drugs for Supervisors n Sexual Harassment for Supervisors n Understanding Employee Leaven California AB 1825 Sexual Harassmentn California AB 1234 Board of Directors and Trustees

Employment Practices for SupervisorsThis program provides an overview of employment practices encountered in the workplace for individuals taskedwith making employment decisions, including issues of harassment, hiring and termination, discrimination, eval-uation, and documentation. These courses and tools will help to ensure that you stay ahead of current issuesand practices that may affect your organization and employees.

Human ResourcesThe Human Resources bundle has been designed to supplement our core course catalog and provide trainingthat is relevant and essential to all employees.

n Alcohol-Free Workplacen Customer Service n Drug-Free Workplace n Ethics in the Workplace n General HIPAA Awarenessn Sexual Harassment Awarenessn Workplace Diversity n Workplace Stress n Workplace Violence

LAW ENFORCEMENT


Online Police TrainingTargetSolutions’ robust online course catalog features engaging courses covering dozens of topics germane tolaw enforcement officers. Courses are put through a rigorous creation process to ensure comprehensive infor-mation that features detailed lesson plans. The end result is a well-trained and prepared police force.

n Arrest and Control Techniquesn Arrest Proceduresn Computer Security Awareness (LAW)n Crime Scene Investigationn Critical Incident Responsen Dispatchn Domestic Violencen Drug Interdictionn Drug Investigationn Excessive Forcen Fatiguen Gang Dynamicsn Gang Identificationn Mental Illnessn Use of Forcen Workplace Violence (LAW)n Workplace Diversity (LAW)

Correctionsn Booking and Intaken Community Correctionsn Con Games in Jail and Prisoner Transportn Control, Verbal Judo and Defensive Tacticsn Corrections and Terrorismn Corruption Continuumn Court Tactics and Techniquesn Cross-Gender Supervision and Jail Crisis Responsen Direct Supervisionn Gangs and Jail Recreationn Inmate Supervisionn Inmate/Cell Searches and Jail Escapesn Integrity in the Workplacen Interpersonal Communications and Weapon Controln Jail Gangsn Jail Suicides and Close Quarter Assaultsn Juvenile Correctionsn Juvenile Inmatesn Medical Emergenciesn Prisoner Escortn Professional Communications Skillsn Stress Reduction and Improving Officer Moralen Tactical Jaw and Limb Control

n Tuberculosis in Correctionsn Use of Force: Role of the 8th Amendmentn Violent Attacksn Youth Gangs

Dispatchn Answering Suicidal Callersn Calls from the Hearing Impairedn Communication Essentialsn Handling Special Situationsn Managing a Communications Divisionn Officer Line of Duty Deathn Stress Management:n Team Buildingn The AMBER Alert System

Driver Training for Policen Accidents and Emergenciesn Adjusting to Changing Conditionsn Characteristics of Law Enforcement Vehiclesn Dangers of Speedingn Defensive Driving Strategiesn Distracted Drivingn Driver Safety Orientationn Emergency Vehicle Operationsn Impaired Drivingn Intersection Safetyn Legal Consideration for Police Driversn Police Vehicle Technologyn Pursuit Drivingn Safe Backingn Vehicle Inspection & Maintenancen Vehicle Safety & Security

Homeland Securityn Control Procedures for WMD Incidentsn Critical Infrastructure Protection (Modules 1-3)n Homeland Security Awareness (Modules 1-6)

LAW ENFORCEMENT


Investigationn Bloodstain Evidence Analysisn Bloodstain Evidence Documentationn Body of Evidencen Building Search Essentialsn Bullet Ricochet Phenomenan Burned Evidencen Cartridge Case Ejection Pattern Testingn Cold Case Filesn Composite Interviewingn Consent Searches: United States v. Draytonn Dangers of Hidden Devicesn Detecting Strangulationn DNA Evidence and Testingn Elder Abusen Electron Microscopyn Evidence Chain of Custodyn Evidentiary Reenactmentsn Fatal Blood Loss Evidencen Fiber Analysisn Footprint Impressions Evidencen Forensic Geneticsn Forensic Geology and Odontologyn Geophysics and Forensic Anthropologyn High Risk Warrantsn Home Seizures: Illinois v. McArthurn Homicide Investigationn Identity Crimesn Insurance Fraudn Intelligence Gathering and the U.S. Patriot Actn Large Vehicle Bombs: Post-Blast Investigation (Modules 1-2)n Mail Bombsn Micro-Cluesn Motor Vehicle Theftn Munchausen Syndrome by Proxyn Open Source Investigationsn Post-Blast Investigationn Profiling Criminal Violatorsn Pyroanalysis and Toxicologyn Recognizing Fraudulent Identification Documentsn Retroactive Amnesian Rope Analysisn Slow and Deliberate Searchesn The Proper Use of Trajectory Rodsn Tire Tread and Tire Track Evidencen Toxicologyn Ultraviolet Microscopy

n Undercover Drug Buysn Undercover Drug Reversals

Officer Survivaln Aerosol Defense Sprayn Collapsible Batonn Combat Handcuffingn Command Presencen Concealed Carry Tacticsn Concepts of the Duty Pistol Training Coursen Confined Area Survival Tactics (Modules 1-2)n De-escalating the Use of Forcen Edged Weapon Defense Tacticsn Electronic Control Devicesn Firearm Retention and Disarmingn Firearm Safety in the Homen Firearms Training Paradigmn Knife Defense Tacticsn Laser Sighting Systemsn Less Lethal Forcen No Regards for Human Life (Parts 1 & 2)n Non-dominant Hand Skillsn O.C. Spraysn Off-Duty Survivaln Officer Involved Shootingsn Operational Characteristics of the Pistoln Physiokinetics and Time Framingn Physiological Response to Stressn Police Shooting Tacticsn Pressure Point Control Tacticsn Risk Assessmentn Survival Considerations for Female Officersn Tactical Groundfightingn The Paradigm of Pistolcraftn Use of Deadly Force: Garner v. Tennesseen Use of Force Decision Makingn Witness to Excessive Force

Patroln Achieving Peak Performancen Approaching a Suspect on Footn Basic Medical Proceduresn Basic Physical Conditioningn Basic Principles of Active Shooter Responsen Bike Patroln Bomb Tacticsn Child Abduction Response Teams (CART)n Clandestine Drug Labs

9PAGE

LAW ENFORCEMENT

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n Coaching for High Quality Work Performancen Commercial Vehicle Searchesn Communication Processesn Community Injury Prevention Programsn Conducting Traffic Stopsn Core Competencies of Leadershipn Crime Analysis Tools and Techniquesn Crime Prevention in the 21st Centuryn Crimes in Progressn Critical Incident Stress Managementn Danger on Traffic Stopsn Domestic Violence (Modules 1-2)n Driving Safetyn Drug Informantsn Emergency Childbirthn Emergency Vehicle Evacuationn Ethics in Law Enforcementn Evaluate and Use Non-Verbal Messagesn Explosives and Military Ordinancen Field Sobriety Testingn Foot Pursuitsn Geographic Information Systems and Crime Analy-sisn Heart Health for Active Duty Officersn Hostage Negotiationsn Hydroponicsn Infectious Diseasesn Law Enforcement Personnel Standardsn Major Supreme Court Decisions of 2004n Managing Confrontation with Communicationn Managing Traumatic Injuriesn Mass Casualty Responsen Mentally Ill Crisis Interventionn Military Courtesy for Uniformed Police Personn Natural Disastersn NHTSA Education Initiativesn Non-Verbal Officer Communicationn Officer Training Techniquesn Patrol Strategies and Tacticsn Physical Control of a Raging Suspectn Poison Exposure Hazardsn Police Response to Structure Firesn Protection of Potential and Actual Crime Scenesn Pursuit Drivingn Pursuit Phases and Technologiesn Rapid Vehicle Takedownn Recognizing Possible Suspectsn Remote Area Techniques and Tactics

n Report Writing to Win Cases (Modules 1-2)n Responding to Physical Child Abusen Safety Securing and Transporting Subjectsn School Resource Officersn Sex Crimes Against Childrenn Sex Offender Registrationsn Sharpening Facial Recognition Skillsn Single Officer Patroln Special Interest Aliensn Sudden In-Custody Death Syndromen Suicide Bombersn Suicide by Copn Tactical Felony Stopsn Tactical Response to Snipers and Mass Shootingsn Terrorism and the Municipal Police Departmentn Traffic Stops and Racial Profiling (Modules 1-3)n Training Techniques: SWATn Understanding Hate Crimesn Vehicle Compartment Searchesn Vehicle Searchesn Verbal Judon Visual Sense Dominancen Weapons of Mass Destruction Overview (Modules1-2)n WMD Decontamination Systemsn Women in Law Enforcement

MOTOR VEHICLE SAFETY


Online Driver Training & Compliance ProgramTargetSolutions offers organizations a solution to reduce motor vehicle losses. Driver curriculum is designed tochange unsafe driving behavior and reinforce critical safe-driving concepts. Courses have been tailored to meetthe varied needs of drivers of automobiles, large trucks, and passenger vans.

Emergency Vehicle OperatorTargetSolutions offers EVO driving safety courses created for emergency responders to reduce motor vehiclelosses, which are some of the costliest but least addressed issues public entities face. Courses cover both Fireand Law Enforcement driver training.

Supervisor Training CurriculumDesigned to provide supervisors with the training nec-essary to maintain a staff of safe and capable drivers.

Driver Training Coursesn Accidents and Emergencies n Adjusting to Changing Conditions n Aggressive Drivingn The Dangers of Speeding n Defensive Driving Strategies n Distracted Drivingn Driver Safety Orientation n Expressway and Highway n Driving Impaired Drivingn Intersection Safetyn Large Vehicle Characteristics

n Passenger Van Safetyn Safe Backingn Seat Belt & Airbag Safetyn Securing Materials for Transportationn Sharing the Roadn Vehicle Safety and Securityn Vehicle Inspection and Maintenance

Supervisor Curriculumn Incident Investigation for Supervisorsn Motor Vehicle Safety Overview for Supervisors n Personnel Selection for Supervisors n Reasonable Suspicion of Drugs for Supervisorsn Reasonable Suspicion of Alcohol for Supervisors

Fire Department Driver Training Curriculumn Accidents & Emergenciesn Adjusting to Changing Conditionsn Dangers of Speedingn Defensive Drivingn Distracted Drivingn Driver Safety Orientationn Driver's Roles and Responsibilities (Canada)n Emergency Vehicle Characteristicsn Emergency Vehicle Operationsn Impaired Drivingn Intersection Safetyn Intro to Emergency Vehicle Operations (Canada)n Legal Considerations n Safe Backingn Seat Belt & Airbag Safetyn Securing Materials for Transportationn Vehicle Inspection and Maintenancen Vehicle Safety and Security

Law Enforcement Driver Training Curriculumn Accidents & Emergenciesn Adjusting to Changing Driving Conditionsn Characteristics of Law Enforcement Vehiclesn Dangers of Speedingn Defensive Driving Strategiesn Distracted Drivingn Driver Safety Orientationn Emergency Vehicle Operations for Law Enforcementn Impaired Drivingn Intersection Safetyn Legal Considerations for Police Driversn Police Vehicle Technologyn Pursuit Drivingn Safe Backingn Vehicle Inspection & Maintenancen Vehicle Safety and Security

OSHA & COMPLIANCE


OSHA & Compliance TrainingTargetSolutions’ online courses can be used to help comply with OSHA, DOT, and other federal and state regula-tory agency training mandates. Complete all of your required compliance training courses online, eliminating thelogistics issues inherent in traditional training methods.

General Safetyn Advanced Construction Safety (Modules 1-4)n Aerosol Transmissible Diseasesn Back Injury Preventionn Bloodborne Pathogens Safetyn Building Evacuation and Emergenciesn Cal/OSHA 300 Logn Computer Security Awarenessn CPR Academic n Diet & Nutrition n Driving Safety n Electrical Safety n Eye Safetyn Fall Protectionn Fire Extinguisher Safety n Fire Prevention Safety n Forklift Safetyn General Construction Safety n General First Aid (Part 1 & 2) n General Office Ergonomics n Hand & Power Tool Safety n Health & Wellnessn Hearing Conservation n HIV/AIDS Awareness n Incident Investigation n Indoor Air Quality n Industrial Ergonomics n Laboratory Safetyn Ladder & Scaffolding Safetyn Laser Safetyn Lock-Out / Tag-Out n Machine Guarding n Office Safetyn Personal Protective Equipmentn Red Flag Rules (Identity Theft Protection) n Respiratory Protectionn Radiation Safetyn Risk Assessment Analysis n Slips, Trips, & Falls Prevention n Trenching & Shoringn Welding Safetyn Working in Extreme Temperatures

Environmental Awarenessn Advanced HAZWOPER Awareness (8 hours) n Asbestos Awarenessn Combustible & Flammable Liquidsn Compressed Gas Safety n Confined-Space Entry n Disaster Preparednessn Hazmat Spill Prevention & Controln Hazmat Transportationn Lead Awarenessn Materials Handling, Storage, Use & Disposaln Radiation Safetyn Hazard Communication

SupervisorOur Supervisor bundle has been designed to supple-ment our core course catalog and provide training thatis relevant to supervisors in organizations of any size.

n Reasonable Suspicion for Supervisors - Alcohol n Reasonable Suspicion for Supervisors - Drugs n Sexual Harassment Awareness for Supervisors

Comprehensive Customer Service ProgramTeaches the essential tenets of customer service, in-cluding how to recognize and address the 4 basic cus-tomer needs. Upon completion of the programparticipants will have learned how to develop effectivelistening and communication skills to promote supe-rior customer satisfaction.

n Smart Customer Service: 5-Star Phone Skills ThatWow Your Customersn Smart Customer Service: Managing Complaints &Making Things Rightn Smart Customer Service: Turning Opposition intoOpportunityn Smart Listening Skills: Close Your Mouth, Open YourEars!n Smart Listening Skills: The Value of Active Listening

Manager EssentialsHelps every manager master the essentials, includinghow to motivate and inspire every member of a teamto increase productivity, morale, and ultimately thesuccess of your business.

n Smart Management: ABCs for New Supervisorsn Smart Management: The Art & Science ofDelegationn Smart Workplaces: Putting Your People First (Per-sonnel Administration)n Smart Management: Methods for Motivating YourTeamn Smart Management: Increasing ProductivityThrough Motivation

Quality EssentialsProvides an overview on how to build quality aware-ness, move on to systematic problem solving and con-clude with process improvement. Our QualityEssentials Certificate is a must have for all team mem-bers and will help all levels of the organization improvequality, whether you are a frontline team member orthe CEO.

n Smart Quality: Building Quality Awarenessn Smart Quality: Systematic Problem Solvingn Smart Quality: Process Improvement

CommunicationIn today’s business world, e-mails, proposals, and re-ports are important forms of business communication.These interactive online courses educate employeeson communication best practices in a professional set-ting.

Smart Business Writingn 4 Stages to Writing Your Bestn Email Do's and Don'tsn How to Write Powerful & Persuasive Emailsn Short, Sweet and To-the-Point Reportsn Tackling the Technical Proposaln Writing Effective Emails

Certificate ProgramsTake training to the next level with a SmartTeam Certificate Program! These exclusive multi-course programs aredesigned to provide the skills your people need to become leaders in the field.

SMART TEAM - PROFESSIONAL DEVELOPMENT


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Computer SkillsEffectively operating Microsoft Office programs (i.e.Word, Excel, PowerPoint, and Outlook) is important ina professional work environment. These courses edu-cate employees on various programs and provide les-sons on how to implement new skills.

Smart Office | Exceln Excel 2013 Essential Training In Excel 2013 Essential Training IIn Excel 2010 Essential Trainingn Excel 2010 Essential Training II

Smart Office | Outlookn Outlook 2013 Essential Trainingn Outlook 2010 Essential Trainingn Outlook 2010 Essential Training II

Smart Office | PowerPointn PowerPoint 2013 Essential Trainingn Powerpoint 2010 Essential Trainingn Powerpoint 2010 Essential Training II

Smart Office | Wordn Word 2013 Essential Training In Word 2013 Essential Training II n Word 2010 Essential Trainingn Word 2010 Essential Training II

Customer ServiceIn customer service, employees are representative ofa business. That’s why it’s important for employees torepresent to the company professionally. These inter-active courses are designed to help employees under-stand how to provide exceptional customer service.

Smart Customer Servicen 3-Steps to Successful Customer Interactionn Courtesies, Attitude, and Ethicsn Effective Verbal and Nonverbal Communicationn Handling Customer Complaintsn Listening for Understanding

FinanceA detailed budget helps an organization determine itsfinancial position and where it needs to go in the fu-ture. TargetSolutions’ interactive online courses helporganizations establish and maintain a budget thatworks for you.

n Creating a Budget that Works for You

Health & WellnessTargetSolutions’ Health & Wellness courses are de-signed to educate employees on health and wellness.This curriculum contains titles in safety, health, andmental health covering fundamental information to im-prove lifestyles and performance of employees.

Smart Safetyn Safe Driving

Smart Healthn Best Practices to Help You Quit Smokingn Bloodborne Pathogensn Child Nutrition - How to Avoid/Prevent ChildhoodObesityn Drinking Responsiblyn Eating Right n HIPAA Privacy Standards for Everyonen Managing Your Cholesterol and Blood Pressuren Physical Fitness – Choosing an Exercise Plan That’sRight for Youn Proper Posture and Breathingn Sleeping - How to Ensure You Are Well-Rested & En-ergizedn Yoga & Meditation - Finding your Inner Chi

Smart Mental Healthn Core Values and Finding a Purpose in Lifen Goal Setting and Visualization Techniquesn Happiness is a Choice - Keys to Living a Joyful Lifen Keys to Successful Parentingn Managing Anger and Emotionsn Mastering Marriagen Reducing Stress and Anxietyn Surviving and Thriving After Divorce



LeadershipLeadership development is ultimately self-develop-ment, and this series of courses will help leaders inyour organization meet that daily challenge. This se-ries inspires leaders to create a workplace that re-joices in celebration and encourages the best effortsfrom everyone.

n Part 1 - What Leaders Don Part 2 - Model the Wayn Part 3 - Inspire a Shared Visionn Part 4 - Challenge the Processn Part 5 - Enable Others to Actn Part 6 - Encourage the Heart

ManagementThese online courses cover important managementtopics. TargetSolutions’ interactive Managementcourses are designed to help one gain a generalknowledge of various techniques required to interactwith co-workers, supervisors, managers, clients, andvendors.

Smart Managementn Business Essentialsn Coaching for Better Performancen Data Securityn Discrimination in the Workplace for Managersn Effective Performance Review Practicesn Equal Employment Opportunity and Diversity forManagersn Getting the Most out of a Multigenerational Work-forcen Hiring the Right Talent - Customer Servicen Hiring the Right Talent - Salesn How to Handle Workplace Challengesn Key Skills for Managing & Coaching Your Teamn Lawful Employee Disciplinen Lawful Hiring Practicesn Lawful Termination Practicesn Managing a Geographically Distributed Workforcen Methods for Motivating and Mentoring Your Team n SMART Goals - Setting Effective Targets for Successn Successfully Transitioning from Team Member toManagern The Art & Science of Delegation

Smart Project Managementn Keys to On-Time, On-Budget Results

Smart Time Managementn 7 Steps to Regaining Control of Your Dayn The 80/20 Rule for Making Every Minute Count

Smart Time Workplacesn Code of Conduct - Ethics Education & Social MediaGuidelinesn Designing Safe Workspaces & Preventing Injuryn Optimizing LinkedIn for Sales Prospecting and Busi-ness Networking n Preparing for a Pandemic Flu Outbreakn Protecting Your Team against Violence at Work n Putting Your People First - Personnel Administrationn Responsible Social Media for Team Membersn Sexual Harassment Prevention for Field Managers &Supervisors, California AB 1825n Sexual Harassment Prevention for Office Managers& Supervisors, California AB 1825n Sexual Harassment Prevention for Team Members n Sexual Harassment Prevention Overview for TeamMembers n Understanding the Family Medical Leave Act (FMLA) n Webinars – Conducting a Web-based Presentation

Smart Qualityn Building Quality Awarenessn Process Improvementn Systematic Problem Solving



Driver Trainingn Accidents & Emergencies n Adjusting to Changing Conditions n Aggressive Driving n Dangers of Speeding n Defensive Driving Strategies n Distracted Driving n Driving Safety n Expressway and Highway Driving n Impaired Driving n Incident Investigation for Supervisorsn Intersection Safety n Large Vehicle Characteristics n Incident Investigation for Supervisors n Safe Backing n Seat Belt & Airbag Safety n Securing Materials for Transportation n Sharing the Road n Vehicle Inspection and Maintenance n Vehicle Safety and Security

Occupational Health & Safetyn Advanced HAZWOPER Awareness (Modules 1-4)n Asbestos Awareness n Back Injury Prevention n Bloodborne Pathogens Safety n Combustible & Flammable Liquids n Compressed Gas Safety n Confined-Space Entry n CPR Academic n Diet & Nutrition n Disaster Preparedness n Driving Safetyn Electrical Safety n Eye Safety n Fall Protection n Fall Protection n Fire Extinguisher Safety n Fire Prevention Safety n Forklift Safety n General Construction Safety n General First Aid

n General Office Ergonomics n Hand & Power Tool Safetyn Hazmat Spill Prevention & Control n Hazmat Transportation n Health & Wellness n Hearing Conservation n Indoor Air Quality n Industrial Ergonomics n Laboratory Safety n Ladder & Scaffolding Safety n Laser Safety n Lead Awareness n Lock-Out / Tag-Out n Machine Guardingn Materials Handling, Storage, Use, & Disposal n Office Safety n Personal Protective Equipment n Radiation Safety n Respiratory Protection n Hazard Communicationn Risk Assessment Analysis n Slips, Trips, & Falls Prevention n Trenching & Shoring n Welding Safety n Working in Extreme Temperatures n Workplace Stress n Workplace Violence

Human Resourcesn Alcohol-Free Workplace n Drug-Free Workplace n General Office Ergonomics n Incident Investigation n Sexual Harassment n Workplace Diversity

Employee Training in SpanishTargetSolutions offers online training courses in Spanish. Courses cover the following categories: Driver Training,Occupational Health & Safety and Human Resources. If you would like more information about TargetSolutions’Spanish library, please contact us today.

SPANISH


WATER & WASTEWATER


Water & Wastewater Continuing EducationTargetSolutions water and wastewater continuing education courses have been designed to fulfill both thesafety and technical recertification requirements for all levels of water industry professionals. Please contactTargetSolutions for more details regarding how our online platform water industry courses meet continuing edu-cation requirements for each state.

Environmental Awarenessn Water Industry Asbestos Awarenessn Water Industry Combustible & Flammable Liquidsn Water Industry Compressed Gas Safety n Water Industry Confined-Space Entry n Water Industry Disaster Preparednessn Water Industry Emergency Response to Terrorism(Modules 1-4)n Water Industry Laser Safetyn Water Industry Lead Awarenessn Water Industry Hazmat Spill Prevention & Controln Water Industry Hazmat Transportationn Water Industry HAZWOPER 8-Hour Refresher (Mod-ules 1-4) n Water Industry Materials Handling, Storage, Use &Disposal Water Industry n Radiation Safetyn Water Industry Hazard Communication

General Safetyn Water Industry Back Injury Preventionn Water Industry Bloodborne Pathogens Safetyn Water Industry Building Evacuation & Emergenciesn Water Industry CPR Academic n Water Industry Driving Safety n Water Industry Eye Safetyn Water Industry Fire Extinguisher Safetyn Water Industry Fire Prevention Safetyn Water Industry General First Aid (Part 1 & 2) n Water Industry General Office Ergonomics n Water Industry Low Voltage Electrical Safety n Water Industry Office Safetyn Water Industry Slips, Trips, & Falls Preventionn Water Industry Working in Extreme Temperatures

Occupational Health n Water Industry Fall Protection n Water Industry Forklift Safetyn Water Industry General Construction Safety n Water Industry Hand & Power Tool Safety n Water Industry Hearing Conservation

n Water Industry Incident Investigation n Water Industry Indoor Air Quality n Water Industry Industrial Ergonomics n Water Industry Laboratory Safetyn Water Industry Ladder & Scaffolding Safetyn Water Industry Lock-Out / Tag-Outn Water Industry Machine Guardingn Water Industry Personal Protective Equipmentn Water Industry Respiratory Protection n Water Industry Risk Assessment Analysis n Water Industry Trenching & Shoringn Water Industry Welding Safety

Technicaln Water Industry Backflow Prevention Methodsn Water Industry Backflow Prevention MethodsOverview n Water Industry Coagulation, Flocculation & Sedi-mentation n Water Industry Disinfection Basicsn Water Industry Distribution Service to Customersn Water Industry Distribution System Materials &Equipmentn Water Industry Effective Meter Readingn Water Industry Filtration Basicsn Water Industry Hydraulicsn Water Industry Maintenance on Pumps, Motors, andCircuitsn Water Industry Mathematics Appliedn Water Industry Mathematics Basicn Water Industry Storm Water Pollution Preventionn Water Industry Water Main Installation

CA Assembly Bill Coursesn CA AB 54 for Water

COURSE CATALOGWildland Firefighting n RT-130 Annual Wildland Fire Safety Refresher (Modules 1-4) n...

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