Leading Transformation

Walter Popper

June 8-10, 2015

For more information: Lindsay Field, 617 245 0265, email lfield@fcbpartners.com or visit fcbpartners.com.

1©2015 FCB Partners. All rights reserved.

This Course Will Help You Accelerate Process and Enterprise Maturity

The only way to sustain performance improvements is to transform

Enterprise

Process

Individual

“The Process Audit” (M. Hammer, HBR 2007) provides the framework

Leading Transformation provides methods, tools, and skills

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Enterprise Success Factors

Leadershipto authorize and enable the effort

Governancestructures to coordinate activities and resolve issues

Culturea value system receptive to what process entails

Expertise capability to plan and execute process transformation

Requirements for sustaining results

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How Enterprise Factors Work Together

Leadership

Culture Expertise

developsshapes

Governanceenables informs

establishes

Sustained performance is a result of top team buy-in, bottom-up adoption, and ongoing management of change

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Process Success FactorsDesign

needed to specify how the work is to be performed

Metrics

needed to assess and assure performance

Infrastructure

needed to support the performers in their process work

Owner

needed to turn the concept into reality

Performers

needed to ensure capable execution

Requirements for improving performance

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How Process Factors Work Together

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Individual Success Factors

Compelling point of view

to challenge legacy assumptions and create alternative scenarios

Influence without authority

to get people thinking, clarify choices, resolve issues, and move to action

Program strategy

to mobilize a coalition, make a plan, and lead the campaign

Track record of accomplishments

to convince internal skeptics and create deliver value for external customers

Requirements for leading transformational change

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Leading Transformation, a Course for Process Professionals and Business Leaders

AM: How to Succeed with Enterprise Transformation

PM: Assessing Process and Enterprise Maturity*

Day 1Enterprise Success Factors

Why is process change is not enough

What must change in the enterprise

How to prioritize enterprise changes

How to enroll your leaders in transformation

How to structure transformation governance

How to shape your culture for transformation

Day 2Process Success Factors

Why we need transformation

What must change at the process level

How to prioritize process changes

How to use leading & lagging indicators

How to align process & function managers

How to use IT to transform business logic

Day 3Individual Success Factors

Why challenge legacy assumptions

What’s different about influence

How to get skeptics to buy into change

How to develop a compelling point of view

How to reveal the root cause of behavior

How to create a transformation roadmap

For more information: Lindsay Field, 617 245 0265, email lfield@fcbpartners.com or visit fcbpartners.com.

* Based on Michael Hammer’s article, “The Process Audit”, Harvard Business Review 2007

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Faculty: Walter Popper, One of Michael Hammer’s Earliest Collaborators

Walter Popper, a co-founder of FCB Partners, was one

of Michael Hammer’s earliest collaborators in business

reengineering. He is an expert on leadership, culture,

and business transformation. His recent focus is process

design for customer experience - bridging the gap

between companies, their suppliers, and their customers.

Walter has a doctorate from the University of Massachusetts

and an MBA from MIT’s Sloan School of Management.

9©2015 FCB Partners. All rights reserved.

Upcoming FCB Courses

Title Description

Accelerated Certification

A four-day, extended hours, Hammer Certification class. This immersion program combines course work and individual projects

Process Redesign A comprehensive, four-day Hammer Certification class on business process redesign

Implementing Innovation

A three-day, advanced course on building the key processes that can deliver a steady stream of breakthroughs

Process Owners in Action

A three-day Advanced Certification class on business process management for process owners and those in similar roles

Leading Transformation

A three-day Hammer Certification class on process governance and based on the PEMM™ process maturity model

Power of Process A two-day Hammer Certification class on process frameworks and methods

10©2015 FCB Partners. All rights reserved.

Continue the Discussion Online

LinkedIn Discussion Groups

1. Process: Business Process Roundtable

2. Enterprise: Continuous Innovation

3. Individuals: Change Agents in Action

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For More InformationFCB Partners

Lindsay Field, Program Director617 245 0265

lfield@fcbpartners.com