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What is ITIL? ITIL is used by hundreds of organisations around the world and is the only consistent and comprehensive documentation for IT Service Management. The MetaPM ITIL Course is specifically designed for anyone working in IT wanting to gain knowledge in best practice IT Service Management. Our ITIL Course covers the essentials of the IT Infrastructure Library and helps participants understand how organisations can benefit significantly by applying ITIL principles to their work environment. ITIL provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. Benefits Benefits to the Individual Increased career prospects through globally- recognised certification Enhanced knowledge of best-practice IT service management Provide increased value to organisations Benefits to the Organisation Reduced costs through increased productivity and efficiency Improved delivery of third party service Improved IT services Improved customer satisfaction through a best- practice approach to service delivery Streamlined processes to achieve consistency Alignment of IT services with business needs ITIL® (Information Technology Infrastructure Library) Foundation Course Course Duration Course Times Exams Prerequisite Delivery Foundation 3 Days 8:30-4:30pm 1 Exam: 60 Minutes; 40 Multiple Choice Questions None Public / In- House Course Outcomes Upon course completion, participants will be able to: Explain how ITIL can be used to enhance the quality of IT service management within their organisation Demonstrate an understanding of service as it relates to strategy, design, transition, operation, and continual improvement Learn a common language of terms that are spoken across thousands of companies world- wide Develop an understanding of how all of the departments and sections within IT work together to deliver services Recommended for All levels of support personnel within an IT Service Delivery Organisation IT Managers Support Team Leaders Service Desk Supervisors Change Managers Service Level Managers Problem Managers Operations Managers Account Managers who interact between IT and other departments www.metapm.com.au | 1800 800 436
Transcript of Course Includes - MetaPM€¦ · and continual improvement Learn a common language of terms that...
metapm.com.au | 1800 800 436
What is ITIL?
ITIL is used by hundreds of organisations around
the world and is the only consistent and
comprehensive documentation for IT Service
Management.
The MetaPM ITIL Course is specifically designed
for anyone working in IT wanting to gain knowledge
in best practice IT Service Management. Our ITIL
Course covers the essentials of the IT
Infrastructure Library and helps participants
understand how organisations can benefit
significantly by applying ITIL principles to their work
environment.
ITIL provides a practical, no-nonsense framework
for identifying, planning, delivering and supporting
IT services to the business.
Benefits
Benefits to the Individual
Increased career prospects through globally-recognised certification
Enhanced knowledge of best-practice IT service management
Provide increased value to organisations
Benefits to the Organisation
Reduced costs through increased productivity and efficiency
Improved delivery of third party service
Improved IT services
Improved customer satisfaction through a best-practice approach to service delivery
Streamlined processes to achieve consistency
Alignment of IT services with business needs
ITIL®
(Information Technology Infrastructure Library)
Foundation Course
Course Duration Course Times Exams Prerequisite Delivery
Foundation 3 Days 8:30-4:30pm 1 Exam: 60 Minutes; 40 Multiple Choice Questions
None Public / In-House
Course Outcomes
Upon course completion, participants will be able to:
Explain how ITIL can be used to enhance the
quality of IT service management within their
organisation
Demonstrate an understanding of service as it
relates to strategy, design, transition, operation,
and continual improvement
Learn a common language of terms that are
spoken across thousands of companies world-
wide
Develop an understanding of how all of the
departments and sections within IT work
together to deliver services
Recommended for
All levels of support personnel within an IT Service Delivery Organisation
IT Managers
Support Team Leaders
Service Desk Supervisors
Change Managers
Service Level Managers
Problem Managers
Operations Managers
Account Managers who interact between IT and other departments
www.metapm.com.au |
1800 800 436
Registration
Public or Self Paced Study course registrations
www.metapm.com.au
Onsite course registrations
Please call 1800 800 436
Metapm offers a comprehensive, cost effective suite
of products and services that help organisations
Australia-wide to raise their project management
capability and improve their return on project investment.
Phone 1800 800 436 or (03) 8640 5700
Email [email protected]
Web www.metapm.com.au
Course Content
The history and philosophy of ITIL and IT
Service Management
Understanding services in the business context
of IT
Process theory and development
Key Definitions and Terminology of the ITIL
model
The IT Service Lifecycle Model – covering the
principles, activities, models and goals of each
of the five stages in the Lifecycle Model and the
Processes related to these stages:
Service Strategy
Service Portfolio Management
Demand Management
Financial Management
Service Design
Service Level Management
Service Catalogue Management
Availability Management
Information Security Management
Supplier Management
Capacity Management
IT Service Continuity Management
Service Transition
Change Management
Service Asset and Configuration
Management
Release and Deployment
Management
Service Operation
Incident Management
Event Management
Request Fulfilment
Problem Management
Access Management
Continual Service Improvement
The interaction between these lifecycles,
processes and also other IT management
models
The technology implications of ITIL and
selecting appropriate software.
Advice, recommendations and discussion on
how to make use of ITIL and how to apply it in
an organisation.
MetaPM offers a comprehensive, cost-effective suite of products and services that help organisations Australia-wide to raise their project management capability and improve their return on project investment.
ITIL® is a registered trade mark of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited.
MetaPM Pty Ltd
Level 3, 420 Collins Street Melbourne, Vic 3000
T: (03) 8640 5700
F: (03) 9670 7480
W: www.metapm.com.au
Next Step
MetaPM ITIL courses are publically
delivered on a national scale, and can
also be delivered at client sites.
MetaPM can tailor the material for
in-house courses to groups of 6 or more
to suit individual client needs.
If you are eager to learn how to apply the
ITIL framework to your organisation, look
no further than MetaPM.
Course dates, pricing, registration and
special offers are available on our
website.
Individual registrations can be made
online. We welcome the opportunity to
quote for in-house group learning
sessions.
www.metapm.com.au/training
1800 800 438 or (03) 8640 5700
Course Includes
Professional Delivery by an Accredited MetaPM ITIL® Training Consultant
ITIL® Foundation Course manual
ITIL® Foundation examination
Official OGC ITIL® Pocket Book
Refreshments
