Count On Us For Your SafetyDräger at your service

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Because every minute counts 4

Maximum safety from a single source 6

Quality devices, quality service 7

DrägerService® agreements 9 – PreventiveCare 10 – TotalCare 11 – TotalCare Ultra 12

DrägerService® agreements at a glance 14

Contents

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FAST REACTION TIMESBecause every minute countsDräger responds quickly to your service needs. If a device cannot be repaired, DrägerService can, subject to contract and availability, provide a temporary replacement device to avoid the wait for spare parts. For Dräger technicians and customers, repair and maintenance parts are available at short notice.

EFFICIENTAlways the right expertiseDrägerService technicians can maintain and repair Dräger devices quickly, economically, and safely. That’s because they have the greatest familiarity with the functions of each device and have access to in-depth Dräger knowledge.

With our TotalCare Ultra service offering, a DrägerService technician can be onsite to oversee all aspects of Dräger safety devices at your facility.

COMPATIBLEMore than just a replacementFor repairs and maintenance, DrägerService uses only original replacement parts – specifically, those parts used in the original manufacturing process or those that have been improved during the course of the production cycle. This ensures that your devices will operate reliably for as long as possible.

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As an organization, you are responsible for the safety of your employees. DrägerService® supports you in maintaining a safe work environment with expert knowledge, trained technicians, and original Dräger parts for replacement. We work together with you to develop solutions that are in line with the needs of your company and that meet legal requirements.

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PREVENTIVEThe best service is the service you do not needAs a manufacturer, we are the people who are most familiar with all the functions, specifications, and technical details of our own devices. As a result, we are able to perform preventive maintenance to avoid problems in the future.

CERTIFIEDGuaranteed qualityWith Dräger products, you can be sure that all industry quality standards have been fulfilled. Our Management System is certified to ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and OHSAS 18001 (Health & Safety Management).

COMPETENTContinuous training sharpens expertiseEvery service technician at Dräger receives continuous, ongoing training on the devices they service. Our service technicians can help you with any Dräger product. If they cannot immediately solve the problem onsite, they can rely on the expertise of device specialists at Dräger.

FULL DOCUMENTATIONService reports includedOur technicians not only perform regular checks and maintenance, but they also complete a service report to provide comprehensive documentation for your company. In addition, Dräger archives the service history of your equipment in case you ever need access to that information.

AVAILABLE ANYTIME, ANYWHEREHelping hands around the worldOur global service network includes over 1,600 certified technicians in 190 countries. This ensures that we can help you quickly – online, via telephone, or at your facility.

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Maximum safety from a single source

In the fire, oil and gas, and mining industries, the potential for danger in the workplace is ever-present. Whether servicing gas detection devices or breathing apparatus, we are acutely aware of the importance of these devices and employ the highest quality maintenance standards to help minimize risk to your employees.

Our services – Installation of systems – Checking operational safety and function control of systems and equipment

– Comprehensive training in equipment operation and basic servicing

– Onsite calibration and maintenance services – Technical training – Hydrostatic testing** – Repair and exchange* – Valve overhaul* – Cylinder recertification / overhaul** – DrägerRental program – Rent-A-Tech**

Your benefits – A high level of product performance, supported by experienced service technicians

– Potential increase in productivity due to reduced equipment downtime

– Certification in accordance with (DIN EN) ISO 9001, (DIN EN) ISO 14001, and (BS) OHSAS 18001

– Fast response times due to our extensive Canadian service network

* Applies to self-contained breathing apparatus** May be subcontracted

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At Dräger, we believe that safety equipment should represent a good long-term investment. Not only do these devices protect your biggest assets – your employees and facilities – but they deliver the most value when they are supported by quality service.

Quality devices deserve quality serviceAt Dräger, we not only design safety devices and solutions, but we manufacture them as well. This is why we have unmatched knowledge regarding the functions, specifications, and technical details of our products. As a result, we are best qualified to service Dräger equipment.

At Dräger, we make it our business to learn yours. Thus, because we know your processes as well as your devices, you can rely on us to meet your service needs. We use the same quality standards for service that we use in the development of our devices.

DrägerService® is a good value – Well maintained devices on your site operate longer, are more reliable, and perform to specification

– Unplanned downtime is generally avoided, so you can plan with confidence

– If repairs or maintenance are necessary, you can be sure that your devices will be back in service promptly

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DrägerService® AgreementsTo meet your specific service needs and budgetary requirements, we offer a range of DrägerService agreements – all of which are designed to keep your Dräger equipment at optimum performance and in full compliance with our exacting technical standards.

OUR KEY SERVICE AGREEMENTS INCLUDE:

PreventiveCareThis proactive maintenance program is designed to keep your equipment in peak working condition according to its original specifications. The plan provides a check to make sure that your equipment is fully compliant with Dräger’s standards and includes a complete self-check, visual inspection, and calibration. DrägerService is quality accredited and uses only genuine Dräger parts for reliable operation.

TotalCareThis service program is designed to cover all aspects of maintenance, inspection and preventive care. This package includes all labour and maintenance materials. Extended warranty options are available.

TotalCare UltraFor organizations that want the ultimate in preventive care, Dräger has created TotalCare Ultra. This full service program provides all of the assurance of TotalCare, together with a Dräger expert technician who works onsite to ensure proper installation, maintenance, calibration, logistics, training, asset management, and troubleshooting. Extended warranty options are available.

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PREVENTIVECARE INCLUDES: – Planned maintenance as per Dräger’s recommended schedule

– Required replacement parts – Complete visual check of instrument – Completion of preventive maintenance test protocols

– Complete self-check, if applicable – Check of LCD illumination and complete LCD test where applicable

– Check of audible alerts, vibration and lights, where applicable

– Check of pump flow and alarm, where applicable – Functional test of all buttons, where applicable – Operating system updates – Full calibration using traceable calibration gas – Calibration certificate

OPTIONS WITH THIS AGREEMENT INCLUDE: – Replacement sensors – Consumable items, including those with defined finite life spans, such as batteries

Additional informationAll maintenance is completed during normal work hours; any requests for service outside of normal business hours are subject to additional charges. All goods returned to DrägerService for maintenance must be clearly identified with the service contract number. Alternative shipping addresses must be provided to Dräger at the time goods are received.

PreventiveCareagreement

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TOTALCARE INCLUDES: – Planned maintenance as per Dräger’s recommended schedule

– Required spare parts – All labour and replacement of defective materials included in contract

– All repair labour – Visual inspection of seals, gaskets and casings – Complete visual check of instruments – Complete self-check – Check of LCD illumination and performance of LCD test

– Check of audible alerts, vibration and lights – Check of pump flow and alarm, where applicable – Functional test of all buttons – Operating system updates – Full calibration using traceable calibration gas – Calibration certificate – Software upgrades

OPTIONS WITH THIS AGREEMENT INCLUDE: – Consumable items, including items with defined finite life spans, such as batteries

– Sensor replacement

Additional informationAll repair work not covered under the TotalCare contract will be quoted showing material and labour costs. No work will begin until a valid purchase order is received covering the cost of the quotation.

All maintenance is completed during normal working hours; any requests for service outside of normal business hours are subject to additional charges. All goods returned to DrägerService for repair must be clearly identified with the service contract number. Alternative shipping addresses must be provided to Dräger at the goods are received.

TotalCareagreement

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TOTALCARE ULTRA INDUCES: An onsite Dräger expert to provide: – Full installation and de-installation – Maintenance as per Dräger’s recommended schedule

– Onsite training – Onsite asset management – Required spare parts – All labour and replacement of defective materials included in contract

– All repair labour – Visual inspection of seals, gaskets and casings – Complete visual check of instruments – Complete self-check – Check of LCD illumination and performance of LCD test

– Check of audible alerts, vibration and lights – Check of pump flow and alarm, where applicable – Functional test of all buttons – Operating system updates – Full calibration using traceable calibration gas – Calibration certificate – Software upgrades

OPTIONS WITH THIS AGREEMENT INCLUDE: – Consumable items, including items with defined finite life spans, such as batteries

– Sensor replacement

Additional informationAll repair work not covered under the TotalCare Ultra contract will be quoted showing material and labour costs. No work will begin until a valid purchase order is received covering the cost of the quotation.

TotalCare Ultraagreement

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DrägerService®There when

you need it most

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PreventiveCare Agreement

TotalCare Agreement

TotalCare Ultra Agreement

Onsite Dräger technical expert

Planned maintenance as per Dräger’s recommended schedule

Completion of preventive maintenance test protocols

Routine inspection check of the device

All repair labour

All repair materials

Visual inspection of device

Visual check of all labels to ensure compliance

Visual inspection of seals, gaskets and casings

Replacement of filters

Check of audible alerts, vibration and lights

Check of LCD illumination and performance of LCD test

Complete self-check

Full calibration using traceable calibration gas

Functional test of all buttons

Check of pump flow and alarm

Calibration certificate

Software upgrades

Travel costs associated with completion of calibration visit

DrägerService®agreements at a glance

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weʼre thereYouʼre there,

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DrägerService® is a trademark of Dräger.

CANADA

Draeger Safety Canada Ltd.2425 Skymark Ave, Unit 1 and 2Mississauga, Ontario, L4W 4Y6Tel: (905) 212-6600Fax: (905) 212-6602

Customer ServiceTel: (877) 372-4371Fax: (800) 329-8823

SERVICE CENTERS

Draeger Safety Canada Ltd.5203-86 StreetEdmonton, Alberta T6E 6T1Tel: (780) 461-5775Fax: (780) 461-5808

Draeger Safety Canada Ltd.145 rue Barr, Suite 14Saint-Laurent, Quebec H4T 1W6Tel: (514) 733-3694Fax: (514) 733-7789

Draeger Safety Canada Ltd.1300 Lome StreetSudbury, Ontario P3C 5N1Tel: (705) 674-0437Fax: (705) 674-0756

Draeger Safety Canada Ltd.102A – 1546 Derwent WayDelta, BC V3M 6N4Toll Free: 1 888-581-1245Tel: (604) 526-3443Fax: (604) 526-3447

Draeger Safety Canada Ltd.10 Thornhill Drive, Unit 7ADartmouth Nova Scotia B3B 1S1Tel: (902) 481-7605Fax: (902) 481-7613

Draeger Safety Canada Ltd.1259 Gardiners Road, Unit 2Kingston, Ontario K7P 3J6Tel: (613) 384-0279Fax: (613) 384-9859

Manufacturer:Dräger Safety AG & Co. KGaARevalstraße 123560 Lübeck, Germany

CORPORATE HEADQUARTERSDrägerwerk AG & Co. KGaAMoislinger Allee 53–5523558 Lübeck, Germany

www.draeger.com

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Locate your Regional Sales Representative at: www.draeger.com/contact