Counseling Student Survey - Citrus College · 2014 Citrus College Counseling Student Survey 5 |...

Counseling Student Survey

Results of the 2014 Citrus College Counseling Student Survey

Citrus College Office of Institutional Research July 2014

2014 Citrus College Counseling Student Survey 1 |

Contents

Methodology ....................................................................................................................................................................... 3

Survey Results ..................................................................................................................................................................... 4

Question 1: What is your PRIMARY educational goal? (Choose one) ...................................................................................... 4

Question 2: Do you think your program of study is preparing you for your future professional work or advanced study? ... 4

Question 3: Prior to attending Citrus College I attended (mark all that apply): ...................................................................... 5

Question 4: How many units have you completed? ................................................................................................................ 5

Question 5: How many counseling contacts (i.e., appointments, drop-ins, quick questions, phone, and emails) have you had with a Citrus College counselor/advisor? ................................................................................................................... 5

Question 6: I have seen a counselor/advisor for the following reasons (mark all that apply): ............................................... 6

Question 7: How well do you understand … The requirements to complete a certificate program? ..................................... 7

Question 8: How well do you understand … The requirements to complete an associate degree? ....................................... 7

Question 9: How well do you understand ... The requirements to transfer to a four-year university? .................................. 7

Question 10: To what extent do you agree or disagree with the following statement? The counselors/advisors help me understand requirements for graduation, transfer or certificate programs. ................................................................... 8

Question 11: To what extent do you agree or disagree with the following statement? When I tried to schedule an appointment with a counselor/advisor, an appointment was available. ......................................................................... 9

Question 12: To what extent do you agree or disagree with the following statement? The counselors/advisors are approachable and easy to talk with. ................................................................................................................................. 9

Question 13: To what extent do you agree or disagree with the following statement? The counselors/advisors state information clearly and in a manner that I can understand. ............................................................................................ 9

Question 14: To what extent do you agree or disagree with the following statement? The counselors/advisors usually provide accurate information concerning my educational goal. .................................................................................... 10

Question 15: To what extent do you agree or disagree with the following statement? The counselors/advisors show concern for me and the decisions I make concerning my educational goal. .................................................................. 10

Question 16: How helpful has Counseling Services been in assisting you with the development of your SEP? ................... 12

Question 17: When I have personal/social problems, my level of comfort discussing them with a counselor/advisor is: ... 12

Question 18: How satisfied are you with the outcome of the counseling/advising appointments? ..................................... 12

Question 19: How satisfied are you with the information that was provided at the drop-in counter in the main counseling office? ............................................................................................................................................................................. 12

Question 20: How well do you agree/disagree with this statement? In general, the wait time at the drop-in counter in the main counseling office was appropriate. ........................................................................................................................ 13

Question 21: As a new student did you attend an orientation session or counseling appointment to learn the meaning of your assessment/placement scores in Math, English, and Reading? ............................................................................. 13

Question 22: Did you prepare for your assessment test? ...................................................................................................... 14

Question 23: Were you ever placed on academic or progress probation while attending Citrus College? .......................... 14

Question 24: Did you meet with a counselor or attend a probation workshop? .................................................................. 14

Question 25: How helpful was the intervention? .................................................................................................................. 14

Question 26: Have you watched or participated in any Student Life or campus activities? .................................................. 15

Question 27: Which types of activities have you watched or participated in? (mark all that apply) .................................... 15


Question 28: Have you ever used the Citrus College website (www.citruscollege.edu) to look for Student Life events or information? ................................................................................................................................................................... 15

Question 29: What are the three (3) best ways to inform students about Student Life events, ASCC discount information or bookstore specials? (Choose only top three) ............................................................................................................. 16

Question 30: Have you seen a Counselor or Educational Advisor in the Career/Transfer Center? ....................................... 16

Question 31: How many times have you seen a Counselor or Educational Advisor in the Career/Transfer Center? ........... 17

Question 32: What services have you utilized in the Career/Transfer Center? (mark all that apply) ................................ 17

Question 33: Which transfer related websites do you use? (mark all that apply) ................................................................. 18

Question 34: How familiar are you with the following web sites? ...................................................................................... 18

Question 35: How did you learn about these websites? (check all that apply) ..................................................................... 19

Question 36: If you are transferring to a 4-year institution, where did you apply? (Check all that apply) ............................ 20

Question 37: If you applied to a University of California, did you KNOW about a TAG agreement? .................................... 20

Question 38: Did you APPLY for a TAG agreement? .............................................................................................................. 21

Question 39: Did you RECEIVE a TAG agreement? ................................................................................................................. 21

Question 40: If you applied to a Cal State University campus, did you KNOW about the Associate Degree for Transfer (AA/AS-T)? ....................................................................................................................................................................... 21

Question 41: Did you APPLY for an Associate Degree for Transfer (AA/AS-T)? ..................................................................... 21

Question 42: Did you RECEIVE an Associate Degree for Transfer (AA/AS-T)? ....................................................................... 21

Question 43: What is your gender? ....................................................................................................................................... 22

Question 44: What is your age? ............................................................................................................................................. 22

Question 45: What ethnicity do you most identify with? ...................................................................................................... 23

Question 46: What time of the day do you TYPICALLY attend classes? ................................................................................. 24

Question 47: Are you a veteran? ........................................................................................................................................... 24

Question 48: If you are a veteran, did you utilize the services in the veteran center? ......................................................... 24

Question 49: If you are a veteran but did not utilize the services in the veteran's center, why not? ................................... 24

Question 50: If you have any additional suggestions or comments we would really appreciate hearing from you. Please use the space below to let us know what you think. ...................................................................................................... 25

Additional Analysis ............................................................................................................................................................ 27

Crosstab Analysis: Question 7: How well do you understand … the requirements to complete a certificate program? and Question 1: What is your PRIMARY educational goal? Certificate ................................................................................. 27

Crosstab Analysis: Question 8: How well do you understand … the requirements to complete an associate degree? and Question 1: What is your PRIMARY educational goal? Associate Degree ...................................................................... 27

Crosstab Analysis: Question 9: How well do you understand … the requirements to transfer to a four-year degree? and Question 1: What is your PRIMARY educational goal? Transfer to a four-year school .................................................. 27

Analysis: Questions Related to Student Knowledge Assessment and Level of Satisfaction with Combined Responses Comparison of 2014 to 2013 ........................................................................................................................................... 28

Appendix: Survey Instrument ............................................................................................................................................ 30


Methodology

In May and June of 2014, potential graduates at Citrus College were asked to complete this survey online. Only potential graduates at that time were surveyed. The survey was conducted through the online web survey service, Survey Monkey. 315 graduates responded to the survey. Survey question analysis as well as cross tabulation analysis was performed within Survey Monkey. Report composition including chart generation was performed in Microsoft Excel and Word 2010. The degree of analysis was at the general frequencies level for each question, basic cross tabulation of questions referring to understanding of requirements by type of educational goal and a ranking of key areas of concern. Since same questions were asked as in the previous year’s survey, comparison percentages are indicated. Some questions asked the respondent to select as many choices as possible therefore the actual number of responses exceeds the actual number of respondents. Questions that allowed open ended ‘Other’ responses include a tabulated listing. Crosstab analysis was between the level of understanding of the requirements to complete specific types of programs (Certificate, Associate Degree, and Transfer to Four-Year) and the respondent’s stated primary educational goal. Additional analysis was undertaken to provide insight into key areas of concern. This analysis consisted of a general assessment of multiple questions relating to the respondent’s knowledge and level of satisfaction. Responses were combined (e.g. strongly agree with agree) and compared to the previous year’s. The difference was then ranked by the degree of difference from the previous year. The resulting table is of the questions that had the highest difference from the previous year both positive and negative. The Appendix contains the actual survey instrument used, including the questions asked and responses available.


Survey Results

Question 1: What is your PRIMARY educational goal? (Choose one)

2014 Percent 2014 Count 2013 Percent Percent Change

Certificate 0.9% 3 1.5% -0.6% Associate Degree 19.4% 61 16.9% 2.5% Transfer to Four-Year School 79.7% 251 81.6% -1.9%

answered question 315 332 skipped question 0 1

Question 2: Do you think your program of study is preparing you for your future professional work or advanced study?


Yes 87.9% 275 86.8% 1.1% Unsure 9.6% 30 9.9% -0.3% No 1.3% 4 1.8% -0.5% Does not apply 1.3% 4 1.5% -0.2%


0.9%

19.4%

79.7%

1.5%

16.9%

81.6%

0%

20%

40%

60%

80%

100%

Certificate Associate Degree Transfer to Four-Year School

What is your PRIMARY educational goal?

2014 Percent 2013 Percent


Question 3: Prior to attending Citrus College I attended (mark all that apply):


Another community college 18.80% 58 19.00% -0.2% A 4-year college 12.60% 39 10.10% 2.5% A private or trade school 8.40% 26 8.90% -0.5% High school 74.40% 230 74.30% 0.1% Other (please specify) 3.60% 11 5.20% -1.6%


Other (please specify) 2014 Count military 2 continuation/adult education 1 during the break of going here I went to UC: Davis 1 none 1 Bryman college 1 Adult Education Azusa 1 CNA 1 Skipped question 3

Question 4: How many units have you completed?


Less than 60 5.5% 17 5.0% 0.5% 60-69 34.5% 106 36.5% -2.0% 70-79 20.8% 64 24.8% -4.0% 80-89 15.0% 46 11.5% 3.5% 90 or more 24.1% 74 22.3% 1.8%


Question 5: How many counseling contacts (i.e., appointments, drop-ins, quick questions, phone, and emails) have you had with a Citrus College counselor/advisor?

2014 Percent 2014 Count 2013 Percent Per4cent Change

6 or more 59.5% 184 64.0% -4.5% 4-5 22.3% 69 20.3% 2.0% 2-3 15.2% 47 13.5% 1.7% 1 2.9% 9 2.2% 0.7%



Question 6: I have seen a counselor/advisor for the following reasons (mark all that apply):


Academic counseling 84.8% 262 86.5% -1.7% Transfer counseling 80.9% 250 83.4% -2.5% Personal counseling 12.9% 40 16.6% -3.7% Career/Vocational counseling 19.1% 59 23.7% -4.6% Develop a student educational plan (SEP) 65.0% 201 59.4% 5.6% Does not apply: I have never visited the Counseling Center 0.0% 0 0.0% 0.0% Other 2.6% 8 1.8% 0.8%


Other (please specify) 2014 Count CFTE 2 EOPS 1 Cal-works 1 Suggestions for schools 1 Submit graduation forms 1 Veterans 1 DSPS 1 Skipped question 0

2.9%

15.2%

22.3%

59.5%

2.2%

13.5%

20.3%

64.0%

0%

20%

40%

60%

80%

1 2 - 3 4 - 5 6 or More

How many counseling contacts have you had with a Citrus College counselor/advisor?



Question 7: How well do you understand … The requirements to complete a certificate program?


Completely understand 50.7% 154 48.9% 1.8% Understand 19.7% 60 25.4% -5.7% Somewhat understand 14.1% 43 10.5% 3.6% Do not understand 3.0% 9 2.2% 0.8% Does not apply 12.5% 38 13.0% -0.5%


Question 8: How well do you understand … The requirements to complete an associate degree?


Completely understand 70.4% 214 65.7% 4.7% Understand 24.0% 73 27.5% -3.5% Somewhat understand 4.6% 14 6.8% -2.2% Do not understand 1.0% 3 0.0% 1.0% Does not apply 0.0% 0 0.0% 0.0%


Question 9: How well do you understand ... The requirements to transfer to a four-year university?


Completely understand 57.4% 175 56.8% 0.6% Understand 27.5% 84 27.5% 0.0% Somewhat understand 10.8% 33 12.3% -1.5% Do not understand 2.0% 6 0.9% 1.1% Does not apply 2.3% 7 2.5% -0.2%



Question 10: To what extent do you agree or disagree with the following statement? The counselors/advisors help me understand requirements for graduation, transfer or certificate programs.


Strongly agree 51.0% 175 54.50% -3.5% Agree 33.1% 115 35.80% -2.7% Neutral 10.9% 23 7.20% 3.7% Disagree 3.3% 5 1.6% 1.7% Strongly disagree 1.3% 1 0.3% 1.0% Does not apply 0.3% 2 0.6% -0.3%


50.7%

48.9%

70.4%

65.7%

57.4%

56.8%

19.7%

25.4%

24.0%

27.5%

27.5%

27.5%

14.1%

10.5%

4.6%

6.8%

10.8%

12.3%

3.0%

2.2%

2.0%

12.5%

13.0%

2.3%

2.5%

0% 20% 40% 60% 80% 100%

Q7 … complete a certificate program? 2014 Percent

Q7 … complete a certificate program? 2013 Percent

Q8 … complete an associate degree? 2014 Percent

Q8 … complete an associate degree? 2013 Percent

Q9 transfer to a four-year university?2014 Percent

Q9 transfer to a four-year university?2013 Percent

How well do you understand ... The requirements to ...

Completely understand Understand Somewhat Understand Do not understand Does not apply


Question 11: To what extent do you agree or disagree with the following statement? When I tried to schedule an appointment with a counselor/advisor, an appointment was available.




Question 12: To what extent do you agree or disagree with the following statement? The counselors/advisors are approachable and easy to talk with.


Strongly agree 50.5% 151 56.5% -6.0% Agree 35.1% 105 35.1% 0.0% Neutral 10.0% 30 6.2% 3.8% Disagree 3.3% 10 0.9% 2.4% Strongly disagree 1.0% 3 0.6% 0.4% Does not apply 0.0% 0 0.6% -0.6%


Question 13: To what extent do you agree or disagree with the following statement? The counselors/advisors state information clearly and in a manner that I can understand.


Strongly agree 47.3% 141 52.0% -4.7% Agree 40.6% 121 39.8% 0.8% Neutral 9.7% 29 6.3% 3.4% Disagree 2.0% 6 1.3% 0.7% Strongly disagree 0.3% 1 0.0% 0.3% Does not apply 0.0% 0 0.6% -0.6%



Question 14: To what extent do you agree or disagree with the following statement? The counselors/advisors usually provide accurate information concerning my educational goal.


Strongly agree 43.1% 128 48.0% -4.9% Agree 36.7% 109 41.4% -4.7% Neutral 14.5% 43 5.3% 9.2% Disagree 3.0% 9 3.4% -0.4% Strongly disagree 2.7% 8 0.9% 1.8% Does not apply 0.0% 0 0.9% -0.9%


Question 15: To what extent do you agree or disagree with the following statement? The counselors/advisors show concern for me and the decisions I make concerning my educational goal.





51.0%

54.5%

23.2%

26.4%

50.5%

56.5%

47.3%

52.0%

43.1%

48.0%

44.6%

48.6%

33.1%

35.8%

35.4%

40.4%

35.1%

35.1%

40.6%

39.8%

36.7%

41.4%

33.0%

37.2%

10.9%

7.2%

21.9%

19.3%

10.0%

6.2%

9.7%

6.3%

14.5%

5.3%

16.7%

10.4%

3.3%

1.6%

11.6%

8.7%

3.3%

2.0%

1.3%

3.0%

3.4%

3.1%

2.5%

13.0%

7.6%

4.7%

2.7%

2.7%

0% 20% 40% 60% 80% 100%

Q10 The counselors/advisors help me understandrequirements for graduation, transfer or certificate programs.

2014 PercentQ10 The counselors/advisors help me understand

requirements for graduation, transfer or certificate programs.2013 Percent

Q11 When I tried to schedule an appointment with acounselor/advisor, an appointment was available.

2014 PercentQ11 When I tried to schedule an appointment with a

counselor/advisor, an appointment was available.2013 Percent

Q12 The counselors/advisors are approachableand easy to talk with.

2014 PercentQ12 The counselors/advisors are approachable

and easy to talk with.2013 Percent

Q13 The counselors/advosors state information clearlyand in a manner that I can understand.

2014 PercentQ13 The counselors/advosors state information clearly

and in a manner that I can understand.2013 Percent

Q14 The counselors/advisors usually provide accurateinformation concerning my educational goal.

2014 PercentQ14 The counselors/advisors usually provide accurate

information concerning my educational goal.2013 Percent

Q15 The counselors/advisors show concern for me and thedecisions I make concerning my educational goal.

2014 PercentQ15 The counselors/advisors show concern for me and the

decisions I make concerning my educational goal.2013 Percent

To what extent do you agree or disagree with the following statements?

Strongly agree Agree Neutral Disagree Strongly disagree Does not apply


Question 16: How helpful has Counseling Services been in assisting you with the development of your SEP?


Very helpful 49.8% 147 51.8% -2.0% Helpful 30.2% 89 24.3% 5.9% Somewhat helpful 10.8% 32 9.3% 1.5% Not helpful 3.1% 9 1.3% 1.8% Does not apply 6.1% 18 13.4% -7.3%


Question 17: When I have personal/social problems, my level of comfort discussing them with a counselor/advisor is:


Very comfortable 15.9% 47 21.8% -5.9% Comfortable 19.6% 58 24.4% -4.8% Somewhat comfortable 19.9% 59 13.9% 6.0% Not comfortable 13.9% 41 11.4% 2.5% Does not apply 30.7% 91 28.5% 2.2%


Question 18: How satisfied are you with the outcome of the counseling/advising appointments?


Very satisfied 41.9% 124 47.9% -6.0% Satisfied 38.5% 114 39.0% -0.5% Somewhat satisfied 14.9% 44 8.9% 6.0% Not satisfied 4.7% 14 2.5% 2.2% Does not apply 0.0% 0 1.6% -1.6%


Question 19: How satisfied are you with the information that was provided at the drop-in counter in the main counseling office?


Very satisfied 29.4% 87 29.7% -0.3% Satisfied 31.8% 94 35.4% -3.6% Somewhat satisfied 14.5% 43 14.2% 0.3% Not satisfied 8.1% 24 1.9% 6.2% Does not apply 16.2% 48 18.7% -2.5%



Question 20: How well do you agree/disagree with this statement? In general, the wait time at the drop-in counter in the main counseling office was appropriate.


Strongly agree 21.3% 62 16.6% 4.7% Agree 34.4% 100 38.7% -4.3% Neutral 19.2% 56 18.2% 1.0% Disagree 4.8% 14 4.5% 0.3% Strongly disagree 2.4% 7 0.6% 1.8% Does not apply 17.9% 52 21.4% -3.5%


Question 21: As a new student did you attend an orientation session or counseling appointment to learn the meaning of your assessment/placement scores in Math, English, and Reading?


I attended an ONLINE orientation 26.0% 76 23.3% 2.7% I attended an IN-PERSON orientation session 33.9% 99 32.6% 1.3% I attended a counseling appointment to understand the meaning of my placement scores 5.8% 17 10.5% -4.7%

I did NOT attend an orientation session or a counseling appointment at Citrus College 17.8% 52 15.0% 2.8%

answered question 292 313

41.9%

47.9%

29.4%

29.7%

38.5%

39.0%

31.8%

35.4%

14.9%

8.9%

14.5%

14.2%

4.7%

2.5%

8.1%

1.9%

1.6%

16.2%

18.7%

0% 20% 40% 60% 80% 100%

Q18 … the outcome of the counseling/ advising appointments?

2014 Percent

Q18 … the outcome of the counseling/ advising appointments?

2013 Percent

Q19 … the information that was provided at the drop-in counter in the main counseling office?

2014 Percent

Q19 … the information that was provided at the drop-in counter in the main counseling office?

2013 Percent

How satisfied are you with ...

Very satisfied Satisfied Somewhat satisfied Not satisfied Does not apply


skipped question 23 20

Question 22: Did you prepare for your assessment test?


Yes 28.8% 84 25.8% 3.0% No 71.2% 208 74.2% -3.0%


Question 23: Were you ever placed on academic or progress probation while attending Citrus College?


Yes 24.1% 70 21.2% 2.9% No 75.9% 221 78.8% -2.9%


Question 24: Did you meet with a counselor or attend a probation workshop?


I only met with a counselor 62.9% 44 53.8% 9.1% I only attended a workshop 11.4% 8 18.5% -7.1% I met with a counselor AND attended a workshop 25.7% 18 27.7% -2.0%


Note: This is of the 70 respondents who indicated being placed on academic or progress probation while attending citrus College (previous question).

Question 25: How helpful was the intervention?


Very helpful 32.9% 23 41.5% -8.6% Helpful 35.7% 25 29.2% 6.5% Somewhat helpful 18.6% 13 21.5% -2.9% Not helpful 12.9% 9 7.7% 5.2%


Note: This is of the 70 respondents who indicated being placed on academic or progress probation while attending Citrus College (Question 23).


Question 26: Have you watched or participated in any Student Life or campus activities?


Yes 49.8% 143 51.3% -1.5% No 50.2% 144 48.7% 1.5%


Question 27: Which types of activities have you watched or participated in? (mark all that apply)


Student government 8.7% 17 11.0% -2.3% Club member 29.7% 58 38.6% -8.9% Attended guest speakers 56.9% 111 38.1% 18.8% Watched outdoor entertainment 66.7% 130 66.7% 0.0% Athletics spectator 14.4% 28 17.1% -2.7% Homecoming or Springfest activities 21.5% 42 27.1% -5.6% Other (please specify) 9.7% 19 8.1% 1.6%


Other (please specify) 2014 Count Academic tutor and supplemental instruction leader 1 ASCC member 1 Battle of the bands 1 CAPE Owls 1 CFTE Technology Workshop 1 Club officer 1 Food displays(tacos) 1 Honors Program 1 I donated blood when the campus had Red Cross temporarily stationed there. 1 language cafe 1 none 1 read school newspaper 1 Rocket Owls 1 Theater 1 vet center 1 Veteran network 2 Veteran's Job Fair 1 was in the soccer team 1 Skipped question 1

Question 28: Have you ever used the Citrus College website (www.citruscollege.edu) to look for Student Life events or information?


Yes 62.5% 178 66.1% -3.6% No 37.5% 107 33.9% 3.6%



Have you ever used the Citrus College website (www.citruscollege.edu)

to look for Student Life events or information?

Question 29: What are the three (3) best ways to inform students about Student Life events, ASCC discount information or bookstore specials? (Choose only top three)


Flyer 61.0% 169 50.2% 10.8% Webpages 32.5% 90 33.4% -0.9% Student Service Fee sticker flyer 17.3% 48 23.3% -6.0% E-mail blast 57.0% 158 57.4% -0.4% Social networking sites (MySpace, Facebook, Tagged, Twitter, etc.) 38.6% 107 37.4% 1.2%

Friends 26.0% 72 31.8% -5.8% Campus sandwich boards 15.2% 42 15.4% -0.2% Sidewalk chalk 10.8% 30 11.1% -0.3% Teacher announcements 41.5% 115 49.2% -7.7% Clarion Student Newspaper 17.7% 49 25.6% -7.9% Other (please specify) 1.4% 4 1.0% 0.4%


Other (please specify) 2014 Count All 2 extra credit 1 why not weekly podcast or news video 1 Skipped question 0

Question 30: Have you seen a Counselor or Educational Advisor in the Career/Transfer Center?


Yes 69.9% 200 78.3% -8.4% No 30.1% 86 21.7% 8.4%


62.5%

37.5%

2014 Percent

Yes

No 66.1%

33.9%

2013 Percent


Question 31: How many times have you seen a Counselor or Educational Advisor in the Career/Transfer Center?


6 or more 20.9% 54 30.2% -9.3% 4-5 times 14.7% 38 18.4% -3.7% 2-3 times 31.4% 81 24.7% 6.7% 1 time 32.9% 85 26.7% 6.2%


Question 32: What services have you utilized in the Career/Transfer Center? (mark all that apply)


Catalog/reference material 18.3% 90 30.4% -12.1% Computerized career information and transfer research 23.9% 80 27.0% -3.1% Transfer Fair 31.0% 92 31.1% -0.1% College representative appointment 23.5% 91 30.7% -7.2% Transfer/Career Awareness workshops 29.1% 85 28.7% 0.4% University tour 6.0% 35 11.8% -5.8% Does not apply 32.8% 83 28.0% 4.8% Other (please specify) 0.4% 3 1.0% -0.6%


Other (please specify) 2014 Count Counseling 1 Skipped question 2

20.9%

14.7%

31.4% 32.9%

30.2%

18.4%

24.7% 26.7%

0%

10%

20%

30%

40%

6 or more 4 - 5 times 2 - 3 times 1 time

How many times have you seen a Counsellor or Educational Advisor in the Career/Transfer Center?



Question 33: Which transfer related websites do you use? (mark all that apply)


www.assist.org (student-transfer information system) 79.6% 225 83.0% -3.4%

www.collegesource.org (library of college catalogs) 11.8% 43 15.9% -4.1%

www.csumentor.edu (mega site for California State University - CSU) 67.8% 165 60.9% 6.9%

www.ucop.edu/pathways/ (mega site for University of California - UC) 4.7% 19 7.0% -2.3%

www.aiccu.edu/ (Assoc. of Independent California Colleges and Univ.) 3.1% 8 3.0% 0.1%


Question 34: How familiar are you with the following web sites? 2014 Results

Very familiar Familiar Somewhat familiar Not familiar Total

www.assist.org 117 73 39 55 284 (student-transfer information system) 41.2% 0.257 13.7% 19.4% www.collegesource.org 20 18 38 199 275 (library of college catalogs) 7.3% 0.065 13.8% 72.4% www.csumentor.edu 99 76 36 69 280 (mega site for California State University - CSU) 35.4% 0.271 12.9% 24.6% www.ucop.edu/pathways 18 17 34 205 274 (mega site for University of California - UC) 6.6% 0.062 12.4% 74.8% www.aiccu.edu 13 15 25 219 272 (Assoc. of Independent California Colleges & Univ.) 4.8% 0.055 9.2% 80.5%

answered question 287 skipped question 28

Question 34: How familiar are you with the following web sites? 2013 Results

Very familiar Familiar Somewhat familiar

Not familiar Total

www.assist.org 143 54 49 61 307 (student-transfer information system) 46.6% 0.176 16.0% 19.9% www.collegesource.org 12 28 47 209 296 (library of college catalogs) 4.1% 0.095 15.9% 70.6% www.csumentor.edu 100 66 47 85 298 (mega site for California State University - CSU) 33.6% 0.221 15.8% 28.5% www.ucop.edu/pathways 10 18 41 227 296 (mega site for University of California - UC) 3.4% 0.061 13.9% 76.7% www.aiccu.edu 4 10 29 249 292 (Assoc. of Independent Calif. Colleges & Univ.) 1.4% 0.034 9.9% 85.3%

answered question 307 skipped question 26


Question 34: How familiar are you with the following web sites? Percent Change

Very familiar Familiar Somewhat familiar

Not familiar

www.assist.org (student-transfer information system) -5.4% 0.081 -2.3% -0.5% www.collegesource.org (library of college catalogs) 3.2% -0.03 -2.1% 1.8% www.csumentor.edu (mega site for California State University - CSU) 1.8% 0.05 -2.9% -3.9% www.ucop.edu/pathways (mega site for University of California - UC) 3.2% 0.001 -1.5% -1.9% www.aiccu.edu (Assoc. of Independent Calif. Colleges & Univ.) 3.4% 0.021 -0.7% -4.8%

Question 35: How did you learn about these websites? (check all that apply)


Individual counseling appointment 69.2% 164 69.5% -0.3% Transfer Awareness workshop 24.5% 58 20.6% 3.9% Resource room tour/demonstration 4.2% 10 4.4% -0.2% Transfer Planning class 13.5% 32 12.9% 0.6% Other courses, including counseling classes 13.1% 31 17.3% -4.2% Transfer Planning Guide 12.7% 30 18.0% -5.3% Flyer - taught myself 27.8% 66 28.7% -0.9% Other (please specify) 12.2% 29 4.8% 7.4%


Other (please specify) 2014 Count Friends 9 High school 6 Other school 3 Counselor 2 Word of mouth 1 Self 1 Teacher 1 Family member 1 Someone told me 1 N/A 1 Google 1 Peers 1 Skipped question 1


Question 36: If you are transferring to a 4-year institution, where did you apply? (Check all that apply)


University of California 12.2% 33 21.0% -8.8% Cal State University 74.1% 200 66.3% 7.8% Private college 14.4% 39 17.9% -3.5% Out of state 3.7% 10 7.2% -3.5% None of the above 16.7% 45 15.8% 0.9%


Question 37: If you applied to a University of California, did you KNOW about a TAG agreement?


Yes 63.7% 21 75.4% -11.7% No 33.3% 11 24.6% 8.7%


Note: This is of the 33 respondents who indicated that they applied at a University of California (previous question).

12.2%

74.1%

14.4%

3.7%

16.7% 21.0%

66.3%

17.9%

7.2%

15.8%

0%

20%

40%

60%

80%

University ofCalifornia

Cal State University Private college Out of state None of the above

If you are transferring to a 4-year institution, where did you apply? (Check all that apply)



Question 38: Did you APPLY for a TAG agreement?


Yes 71.4% 15 41.3% 30.1% No 28.6% 6 58.7% -30.1%


Note: This is of the 21 respondents who indicated they KNOW about the TAG agreement (previous question).

Question 39: Did you RECEIVE a TAG agreement?


Yes 73.3% 11 78.9% -5.6% No 26.7% 4 21.1% 5.6%


Note: This is of the 15 respondents who indicated APPLYING for a TAG agreement (previous question).

Question 40: If you applied to a Cal State University campus, did you KNOW about the Associate Degree for Transfer (AA/AS-T)?


Yes 86.0% 172 81.0% 5.0% No 14.0% 28 19.0% -5.0%


Note: This is of the 200 respondents who indicated applying at a Cal State University (question 36).

Question 41: Did you APPLY for an Associate Degree for Transfer (AA/AS-T)?


Yes 76.6% 131 65.5% 11.1% No 23.4% 40 34.5% -11.1%


Note: This is of the 172 respondents who indicated they KNOW about the AA/AS-T agreement (previous question).

Question 42: Did you RECEIVE an Associate Degree for Transfer (AA/AS-T)?


Yes 88.3% 113 92.6% -4.3% No 11.7% 15 7.4% 4.3%


Note: This is of the 131 respondents who indicated they APPLIED for an AA/AS-T (previous question).


Question 43: What is your gender?


Male 33.7% 97 33.1% 0.6% Female 64.6% 186 65.9% -1.3% Decline to state 1.7% 5 1.0% 0.7%


What is your gender?

Question 44: What is your age?


20 or under 17.5% 50 17.4% 0.1% 21-24 44.8% 128 54.2% -9.4% 25-29 17.5% 50 12.9% 4.6% 30-34 9.4% 27 7.1% 2.3% 35-39 3.8% 11 3.5% 0.3% 40-49 3.8% 11 2.3% 1.5% 50 or above 2.1% 6 1.3% 0.8% Decline to state 1.0% 3 1.3% -0.3%


33.7%

64.6%

1.7%

2014 Percent

Male

Female

Declineto state

33.1%

65.9%

1.0%

2013 Percent

17.5%

44.8%

17.5%

9.4%

3.8% 3.8% 2.1% 1.0%

17.4%

54.2%

12.9%

7.1% 3.5% 2.3% 1.3% 1.3%

0%

10%

20%

30%

40%

50%

60%

20 or under 21 - 24 25 - 29 30 - 34 35 - 39 40 - 49 50 or above Decline tostate

What is your age?



Question 45: What ethnicity do you most identify with?


American Indian/ Alaskan Native 1.1% 3 0.3% 0.8% African American 3.6% 10 5.8% -2.2% Asian 5.4% 15 8.7% -3.3% Filipino 3.6% 10 4.2% -0.6% Hispanic 62.6% 174 47.4% 15.2% Pacific Islander 0.0% 0 0.3% -0.3% White 18.7% 52 25.3% -6.6% Decline to state 5.0% 14 4.8% 0.2% Other (please specify) 3.2% 9 3.2% 0.0%


Other (please specify) Count African American and Mexican American 1 Armenian 1 Latin 1 Mexican 1 Mexican-American, Chicano 1 Middle East 1 multiracial 1 Romanian 1 Xicano 1 Skipped question 0

1.1%

3.6%

5.4%

3.6%

62.6%

18.7%

5.0%

3.2%

0.3%

5.8%

8.7%

4.2%

47.4%

0.3%

25.3%

4.8%

3.2%

0% 10% 20% 30% 40% 50% 60% 70%

American Indian/Alaskan Native

African American

Asian

Filipino

Hispanic

Pacific Islander

White

Decline to state

Other

What ethnicity do you most identify with?



Question 46: What time of the day do you TYPICALLY attend classes?


Day 85.4% 246 88.7% -3.3% Evening 38.2% 110 40.0% -1.8% Weekend 3.1% 9 0.6% 2.5% Distance Education (on-line) 20.5% 59 28.1% -7.6%


Question 47: Are you a veteran?


Yes 5.7% 16 5.2% 0.5% No 94.3% 267 94.8% -0.5%


Question 48: If you are a veteran, did you utilize the services in the veteran center?


Yes 100.0% 16 86.7% 13.3% No 0.0% 0 13.3% -13.3%


Note: This is of the 16 respondents who indicated they were a veteran (question 47).

Question 49: If you are a veteran but did not utilize the services in the veteran's center, why not?

2014 Count 2013 Percent

0 2 answered question 0 2

skipped question 16 0 Note: This is of the 16 respondents who indicated they were a veteran (question 47).


Question 50: If you have any additional suggestions or comments we would really appreciate hearing from you. Please use the space below to let us know what you think.

2014 Count 2013 Percent

33 52 answered question 33 52

skipped question 282 281

Comments (Identifiable references XXX out.) • XXX in the counseling department has been the most helpful and significant person who guided me through my

educational plan and helped me transfer to a four year university. I now attend Cal State Fullerton because XXX helped me with such an intimidating process. Thank you XXX!

• Citrus College was a really wonderful experience for me. Great faculty, great students. • The counseling department needs some serious improvements. Perhaps increasing the time that students have with a

counselor would be best and will allow a counselor to go over everything thoroughly. • "We don't evaluate transcripts. We'd be here all day." Comments like these from the transfer center are not helpful to

the students looking for guidance. • Already completed AA, continuing at citrus to achieve AA-T. Entire college career done through DE, except Math 150

(needed instruction), and BIO 105 (needed a lab for AA-T). The DE program was a great learning experience, much more challenging than on-campus classes.

• The councilors at citrus are useless. Excuse my language, but true. I had an experience where once a councilor told me that I was not going to graduate or even make it this far or transfer. Others gave me awful advice, made me feel like i didn’t matter. But then I met XXX, the stem councilor, and XXX is the best. XXX helped me out with everything and encouraged me to continue college. I love XXX; I even promote XXX to other students.

• n/a • When adding a class that was previously failed, adding the class should be simpler. • n/a • The counseling center makes it almost impossible to ever book an appointment, whether it's in the beginning of the

semester, middle or end. I had to approach a counselor in their office and beg for them to squeeze me in because I had been trying for years to get an appointment.

• A lot of these questions do not apply to me. I already had my bachelor’s degree before returning to Citrus for the accounting certificate program. I had enough units for another degree which was a bonus.

• CSU should make golden four and classes for specific majors the same. Example: CSULA requires English 104 & for business majors CIS 111. CSUPOLY Pomona requires English 103 & for Business CIS 130. If a student applied to both schools how can they know which classes to take at the JR college level anticipating acceptance to either CSU? I took CIS 130 & Eng. 103 but was accepted to CSULA and now I have to repeat the required courses and take Eng. 104 & CIS 111 that CSULA wants. This is a confusing, waste of time & resources. All CSU's should stream line courses so the process of transfer is smoother and not redundant.

• I really appreciated the services the school provided and the help from teachers and counselors. It was a good decision to attend this school.

• I think students should be required to meet with a counselor every 2nd semester or so. I think I would have benefited from a more consistent routine with a counselor. I know that the sheer amount of students to counselors makes something like that very difficult, but maybe something can be done.

• Students should be more aware of the classes they need to take in order to transfer and get their degree. Many don't know and just take random classes.

• I'm still a little fuzzy on transferring. • The counselors should be better informed in pre requisites from various universities before telling the students wrong

information. All the counselors should provide some what of the same information, I feel that when you see one counselor he provides information and when you are unable to see the same counselor the next counselor provides very different information. All they say is "I don’t know why they would tell you that, if it is not accurate". That is very inconvenient, unprofessional, and very annoying! I also think the employees in the drop in registration area for counselor should attend students first the be gossiping in front of the students waiting in line! They should be more professional. Thank you

• I am not a veteran but my father is and I used his benefits to pay for my education. • I would suggest having a "counseling fair" day, in which case students can walk up and get quick questions answered by

counselors. Also, there can be volunteer students that are well informed about this subject that can also provide


Comments (Identifiable references XXX out.) answers students are looking for.

• Overall, I enjoyed my time at Citrus. • Hard to get an appointment for counselors • I'm not transferring just yet, 3 more classes, I will use transfer center when I'm ready ;) • I love Citrus College. • I wished that I knew more about the transferring degree and my counselors that I met could have explained why that

would have been a great option. • I had an amazing experience here at citrus college. I feel like it has prepared me so much for a four year college. Not

only the classes but my counselor XXX. I really appreciate everything, thank you! • n/a • Continue to provide Sigma and tutoring services available to students. In addition, the room set aside for studying in

the Math building. • The counseling department should've never changed the way they schedule appointments. I haven't been able to

make an appointment in person or over the phone to see a academic counselor in a year because of always being told the "come in at 8am" rule, to schedule an appointment a week in advance. and when I do that, I get told no counselors are available. Students should be allowed to make appointments in person/over the phone whatever time and day they are able to do so.

• Thank you for my degrees. • I enjoyed being part of the Citrus College Family • I had a great experience at Citrus! • Counselor appointments available online. • Keep up with the transfer workshops and email updates on upcoming events. It really helped.


Additional Analysis

Crosstab Analysis Q7: How well do you understand … the requirements to complete a certificate program? and Q1: What is your PRIMARY educational goal? Certificate

Q7: How well do you understand ... the requirements to complete a certificate program?

Q1: What is your PRIMARY educational goal? CERTIFICATE

2014 Count

2014 Percentage

2013 Percentage

Completely understand 2 66.7% 60.0% Understand 1 33.3% 0.0% Somewhat understand 0 0.0% 40.0% Do not understand 0 0.0% 0.0% Does not apply 0 0.0% 0.0%


Crosstab Analysis Q8: How well do you understand … the requirements to complete an associate degree? and Q1: What is your PRIMARY educational goal? Associate Degree

Q8: How well do you understand ... the requirements to complete an associate degree?

Q1: What is your PRIMARY educational goal? ASSOCIATE DEGREE

2014 Count

2014 Percentage

2013 Percentage



Crosstab Analysis Q9: How well do you understand … the requirements to transfer to a four-year degree? and Q1: What is your PRIMARY educational goal? Transfer to a four-year school

Q9: How well do you understand ... the requirements to transfer to a four-year university?

Q1: What is your PRIMARY educational goal? TRANSFER TO FOUR-YEAR SCHOOL

2014 Count

2014 Percentage

2013 Percentage




Analysis Questions Related to Student Knowledge Assessment and Level of Satisfaction with Combined Responses Comparison of 2014 to 2013

Questions Combined Responses

2014 Percentage

2013 Percentage

NEGATIVE Difference

Q17: When I have personal/social problems, my level of comfort discussing them with a counselor/advisor is:

Very comfortable/ Comfortable

35.5% 46.2% -10.7%

Q14: To what extent do you agree or disagree with the following statement? The counselors/advisors usually provide accurate information concerning my educational goal.

Strongly agree/ Agree

79.8% 89.4% -9.6%

Q11: To what extent do you agree or disagree with the following statement? When I tried to schedule an appointment with a counselor/advisor, an appointment was available.


58.6% 66.8% -8.2%

Q15: To what extent do you agree or disagree with the following statement? The counselors/ advisors show concern for me and the decisions I make concerning my educational goal.


77.6% 85.8% -8.2%

Q18: How satisfied are you with the outcome of the counseling/advising appointments?

Very satisfied/ Satisfied

80.4% 86.9% -6.5%

Q10: To what extent do you agree or disagree with the following statement? The counselors/advisors help me understand requirements for graduation, transfer or certificate programs.


84.1% 90.3% -6.2%

Q12: To what extent do you agree or disagree with the following statement? The counselors/advisors are approachable and easy to talk with.


85.6% 91.6% -6.0%

Q7: How well do you understand … The requirements to complete a certificate program?

Completely Understand/ Understand

70.4% 74.3% -3.9%

Q13: To what extent do you agree or disagree with the following statement? The counselors/advisors state information clearly and in a manner that I can understand.


87.9% 91.8% -3.9%

Q19: How satisfied are you with the information that was provided at the drop-in counter in the main counseling office?

Very satisfied/ Satisfied

61.2% 65.1% -3.9%

Q25: How helpful was the intervention? Very helpful/ Helpful

68.6% 70.7% -2.1%


Question Combined Responses

2014 Percentage

2013 Percentage

POSITIVE Difference

Q16: How helpful has Counseling Services been in assisting you with the development of your SEP?

Very helpful/ Helpful

80.0% 76.1% 3.9%

Q8: How well do you understand … The requirements to complete an associate degree?


94.4% 93.2% 1.2%

Q2: Do you think your program of study is preparing you for your future professional work or advanced study?

Yes 87.9% 86.8% 1.1%

Q9: How well do you understand ... The requirements to transfer to a four-year university?


84.9% 84.3% 0.6%

Q20: How well do you agree/disagree with this statement? In general, the wait time at the drop-in counter in the main counseling office was appropriate.


55.7% 55.3% 0.4%


Appendix: Survey Instrument

Counseling Student Survey - Citrus College · 2014 Citrus College Counseling Student Survey 5 |...

Documents

Transcript of Counseling Student Survey - Citrus College · 2014 Citrus College Counseling Student Survey 5 |...