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Costoftraining
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Transcript of Costoftraining
© 2001, Jerome J. Peloquin
Training and Training and DevelopmentDevelopment$210 Billion$210 Billion
Human CapitalHuman Capital
Dollar Amount Spent in America ...
Formal EducationFormal Education$238 Billion$238 Billion
Health CareHealth Care$355 Billion$355 Billion
© 2001, Jerome J. Peloquin
Human CapitalHuman CapitalCost Factors
Analysis and Development•Course Design•Material Development
Delivery•Instructor Time•Materials•Administration
Trainees•Wages•Benefits•Overhead
© 2001, Jerome J. Peloquin
Human CapitalHuman Capital
Cost Factors
© 2001, Jerome J. Peloquin
Human Capital Human Capital
Money Must Be Kept Busy!
© 2001, Jerome J. Peloquin
Human CapitalHuman Capital
Efficiency, (E1) - How Fast
Effectiveness, (E2) - How Well…
© 2001, Jerome J. Peloquin
Human Capital
DeliveryTrainees Development
TypicalTypicalInstitutionsInstitutions 90%90% 9%9% 1%1%
85%85% 12%12% 3%3%
95%95% 5%5% 0%0%
US CompanyWith LargestDevelopment
Costs
InstitutionsWith Little Or
No FormalTraining
© 2001, Jerome J. Peloquin
Human Capital
How IT Could BeHow IT Could BeHow It Is NowHow It Is NowCost CategoriesCost Categories
DevelopmentDevelopment $.01$.01 $.05$.05
$.09$.09 $.20$.20
$.90$.90 $.30$.30
$1.00$1.00 $.55$.55
DeliveryDelivery
TraineesTrainees
Total CostTotal Cost
© 2001, Jerome J. Peloquin
Average Performance
Exemplary Competence
Start Training
End Training
Productivity Growth
HireDate
Human Capital
© 2001, Jerome J. Peloquin
• The ratio of Average to Exemplary
• PIP = Y(Average) to X(exemplary)
Human Capital
E2
• PIP (Performance Improvement Potential)
= Training Effectiveness
© 2001, Jerome J. Peloquin
Human Capital
Average Exemplar
© 2001, Jerome J. Peloquin
Human Capital
Average New Average
Greatly Improved Productivity
EconomicGain
© 2001, Jerome J. Peloquin
CertificationPerformance Assurance Process
Participant POACompleteExercises
Register w.Internet
Counselor
Begin MonitorPOA Process
Guided PerformanceSupport
Approve Selected Materials
Internet Supported ActivitiesClass Supported Activities
Internet
• Conduct Client Agreement Meeting
• Create System/Job Models
• Create Economic Model
• Write Performance Opportunity
Report (POR)
ApprovedWork Output
Certification
© 2001, Jerome J. Peloquin
Performance Opportunity Report...
Cost of Analysis: $135,000Cost of SME’s: $8,100
Total Cost to Date: $143,100
Opportunity ExplanationRoot
CauseCounterMeasure Cost R.O.I
Schedule
Start End
InformationTechnology
New computersand software
NMG cut off electronically
Convert platformsTrain Axxociates $10,000 180% Oct 97 Nov 97
Cycle TimeReduction
Cross PlatformCommunicationStrategies
Lack of Abilityto Share Data
Improve data transfer
$2.8M 1400% Nov 97 Mar 98
$1,125M
440%OperationStandards
Turnover leadsto more processerrors
UnclearOperationStandards
Improve Trainingand OperationsStandards
Feb 98 June 98
Cost of QualityQuality feedbackproblems
Data collectiontimeliness, usefulness
Update QICSInstall monitorsDesign reports
$800,000
320% Oct 97 Dec 98
© 2001, Jerome J. Peloquin
The Six Cell Performance Engineering Model
1 Information 2 Tools/Resources 3 Incentive
4 Skill/Knowledge 5 Capacity 6 Motivation
Directional
Feedback
Hand
Mind
Monetary
Constraints
Psychomotor
Cognitive
Physical
Intellectual
Survival
Values