Cost Savings & Ef
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Welcome and introductionsRob Buckton, Director of Corporate Sales
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Agenda
13:30 Welcome & introduction Rob Buckton
13:35 Presentation – strategic overview Andy Lockwood
13:50 Presentation – NGN product strategy Lance Spencer
14:15 Presentation – Voice services over NGN Ken Bailey
14:25 Presentation – customer testimony Andy Phillips
14:40 Presentation - customer support Mark Wiseman
14:50 Q&A – open discussion All
15:00 Tourplease feel free to post on Twitter while you’re here using the hashtag
#TalkTalkBizSeminar or @TalkTalkBiz
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Creating an Agile Technology Strategy
Andy LockwoodTransformation Director
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This document is designed for on-screen presentation and is uncontrolled if printed.
Pre 2010Individual delivery
of individual services
Mobile
Line re
nta
l
Calls
Voice
serv
ices
Phone sy
stem
s
Data
neto
wrks
Inte
rnet a
ccess
Post 2010Converged connectivity Integrated applications
Messa
ge
Apps / SaaS
DR/BackupInte
rnet
VoIP
Data Centre
Security
IP Connectivity
MobileEthernet, ADSL,
IPVPN
UC&C
Cloud/IaaS
Vid
eo
Hoste
d
PB
XVoice
A
pps
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2009/10 2010/11 2011/12 2012/13
SIP trunking, IP-PBX, Unified Comms, conferencing & Collab.
Data centre, Hosting, virtualisation, SaaS
Add value - security, apps, functionality
Migrate to SIP/IPT
Build the base - broadband, ethernet, IPVPN
Secure customer base, sweat products, Increase inbound functionality
Telephony-TDM &
Inbound
Data connectivity
Next-Gen Voice
Cloud
Developmenteffort
2013/14
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INFRASTRUCTUREMIGRATE to new technologies on our Next
Generation Network.Reducing infrastructure costs
SERVICESCONVERGE voice, data & internet services
across fixed & mobile networks.Reducing operational costs
HOSTED IT/APPLICATIONSTRANSFORM business processes with
intelligent, integrated, hosted comms services.To do better business
Increased
Value / savings
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LLU exchange
Planned LLU exchange
Nodes
20Gbps rings
800Gbps rings
1.6Tbps rings
TTB Report Card Selected achievements 2008: 2011
Transforming the market
PriceReach QualityChoice
BroadbandLaunched 2008>2000 exchanges(90%+ coverage)
425k+ business premises connected directly to the network
Ethernet>2000 exchangesEAD launched 2010EFM launched 2011
Doubling qtr on qtr2x pops than BTEFM growing quicker than BT
VoIPVoice-over-ethernetHosted telecoms
Delivering on-net qualityChanging the paradigms
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Increasingly demanding environment
2XFrom 2009 to 2014, the number of information workers using a smartphone for work is expected to nearly double
CONSUMERIZATION OF IT INFRASTRUCTURE COST & COMPLEXITY
70%of IT budgets is spent
maintaining inflexible & siloed
data center equipment
84%of organizations have a
remote workforce
MOBILE AND DISTRIBUTED WORK
80%of large enterprise IT
managers are at least in trial stage for cloud computing initiatives
RISE OF THE CLOUD
80%of new software offerings will be available as cloud services by the end of 2011
WEB DEVELOPMENT
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Wi-Fi Coverage/capacity
Device AuthenticationNetwork accessApplication accessData access
Data SecurityIn the cloud
Business- GradeNetworkReliabilitySpeedFix-timesMulti-service supportQoS
Remote workersOff-net connectivity
LicensingOp-Ex not Cap-ExSubscriptions
Operating ModelOutsourced/simplified IT Ops
Devices Supporting diversity- Especially mobile
PlatformSecurity
NetworkSecurity
UC&CComms/IT integration
ComplianceData ProtectionPCI
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Data Connectivity
Speed optionsIPVPN/MPLS/VPLSSecurityQuality (QoS)Monitor & ControlCPE MgtWi-Fi Mgt
Next-GenTelephony
ISDN30SIPSystemsInterworkingInboundMobile
HostedTelecoms
PBX / UCData centreBack-up / DRWeb/Mail securityNetwork securityContact centreInbound apps suiteCall recording (PCI)Conferencing
CloudServices
Desktop Collab.Desktop videoDesktop ITBusiness ITInfo security
Roadmap to the cloud 2011-2013
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Customer Value Proposition
Devices UC&CVideo Desktop IT Business ITMobility
Telephony
Authentication
Apps & clients E-mail host
Voice Services
Managed PBX
Data centre
DR & back-up
Hosted PBX
Device Mgt
Virtualisation
Connectivity Networking
Wi-Fi
SecurityApp.InfoMail
ComplianceDeviceWiFi
FirewallNetwork
Mobile
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A customer focusedproduct strategyLance Spencer, Director of Connectivity Services
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Tech
nolo
gy A
dopti
onRa
te o
f Cha
nge
2000 20101900 1990
Technology adoption is accelerating…Multiplying the diversity of technologies we use to communicate
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TalkTalk Business leads B2B telecoms innovationA major catalyst change for over 16 years
Tech
nolo
gy In
nova
tion
2000 20101990
CPS calls Inbound services
WLR lines
Business grade broadband
Next Generation Ethernet
Next Generation Access
Next Generation Voice Services
Cloud…and will continue to drive network evolution
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Access/network technologies & servicesBusiness Grade Connections & Networks are the foundation of converged communications solutions
Access Connectivity
Managed internet
Bus. Grade
Managed IP/VPN
Design & build
Managed internet
ADSL2+, LLU
MPF
ADSL2+, LLU
SMPF
IP Stream Connect
10 Mb Ethernet
100 Mb Ethernet
EFM
1 Gb Ethernet
Fibre Optic Broadband
Data connectivity (on NGN)
Available Roadmap
Any connectivity
Support wrap
Perimeter security
Manage &
Monitor
International tails
3G connectivity
Managed security
Wholesale IP/VPN
VPLS / L2 MPLS
IPVPN (on NGN)
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Telephony applicationsTelephony services & solutions leveraging the NGN giving businesses genuine alternatives for all requirements.
SIP convergence
Paym
ents &
secu
rity
SIP
WLR
CPS
Voice
over E
thern
et
SIP
trunks
SIP
end-p
oin
ts
ISD
N3
0
Inbound n
um
bers
Legacy Voice
IVR
Conta
ct Manager
Avaya P
BX
Solu
tions
Mite
l PB
X S
olu
tions
Call R
eco
rdin
g
IP Te
lephony
Next-Gen Voice
Audio
confe
rencin
g
Voice Services
Available Roadmap
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Cloud services & hosted applicationsNetwork-hosted IS virtual environments, services & applications leveraging the advantages of the NGN
Available Roadmap
Co-Lo
catio
n
Hoste
d se
rvers
Data
centre
backu
p
On
-line sto
rag
e/b
acku
p
Virtu
alise
d sto
rage
Virtu
alise
d se
rver
Data centre / infrastructure
Web
& M
ail se
curity
UC
&C
app
s
Mail D
R &
arch
ive
Hoste
d M
ail
Hoste
d M
S O
ffice
Hoste
d IP
-PB
X
Web
Cloud applications
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Next Generation Network unlocks the cloud
Next Generation Ethernet Next Generation Ethernet
MigrateTo new technologies based
on the Next Generation Network.
TransformBusiness processes with
intelligent, integrated applications.
Next Generation Business grade Broadband
Next Generation Business grade Broadband
Next Generation Bonded Broadband (EFM)
Next Generation Bonded Broadband (EFM)
ConvergeVoice, data & internet
services across fixed and mobile.
SaaSSaaS
SecuritySecurity
Content & Application Management
Content & Application Management
Enterprise Applications
CRM, ERP , BPM, IT Management &
Consulting, Outsourcing and supporting
Consulting Activity
Cloud Driven Business & IT Services
SaaS Related Professional Services
Multi-sourcing Service Integration
Business Process Management in C&SI
Application Testing ServicesSupply Chain Management
C&SI Services
• Next Generation Networks make cloud services affordable and effective• Guaranteed reliability takes away fear of losing connections or data• This unlocks network based solutions for your company
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TalkTalk Next Generation Network–Over 2000 exchanges now–2700 unbundled by Q1 2012
• 89% coverage of population• Unrivalled in the market
Lowest Cost Infrastructure
Largest potential to transform your business
LLU exchange
Planned LLU exchange
Nodes
20Gbps rings
800Gbps rings
1.6Tbps rings
Size matters
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TalkTalk Broadband NetworkLLU Network–2000 exchanges now–2700 unbundled by Q1 2012
• 89% coverage of population• Unrivalled in the market
Business Lines–MPF: 154,000–SMPF: 158,000 –IPSC: 70,000
FTTC Rollout–500 enabled exchanges by Q1 2011
• 800 in total planned (full roll out TBC)• Only national wholesale alternative BTW• Product available Q4 2011
LLU exchange
Planned LLU exchange
Nodes
20Gbps rings
800Gbps rings
1.6Tbps rings
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EFM and Ethernet network
• Build on demand
• Potential to use 2000+ Local Exchanges today for both EFM and Ethernet
• Supports speeds from 2Mbps to 1Gbps
• High availability, high speed symmetric business services
LLU exchange
Planned LLU exchange
Nodes
20Gbps rings
800Gbps rings
1.6Tbps rings
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Data connectivity product range
Gigethernet
100 Megethernet
10 Megethernet
ADSL2+MPF & SMPF
Annex M
Asymmetric,Contended, limited -business SLAs, no guarantees on speed
Symmetric, synchronous,non-contended, business-grade SLAs, high
speeds
TalkTalk BusinessBroadband/FTTC
TalkTalk BusinessEFM/Ethernet
FTTC EFM
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EFM key features
• Only two options for TalkTalk EFM:2 copper pairs and 4 copper pairs.
• Service bandwidth is uncontended over multiple bonded copper pairs, and will run up to 10Mbps on 2 pair and 20Mbps on 4 Pair
• Guaranteed 6 hour fix for complete service failure
• Guaranteed minimum speed
• Very simple tariff
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Existing connectivity productsTalkTalk ADSL Legacy
Leased LinesTalkTalk EFM TalkTalk Ethernet
Install price £ £££ ££ ££££
Rental price £ £££ ££ ££££
Access resilience x x √ √
Contention √ √√√√ √√√√ √√√√
Priority traffic √ √√√√ √√√√ √√√√
Synchronous seeds √ √√√√ √√√√ √√√√
Bandwidth speeds √√ √ √√√ √√√√
ECCs £ £££ ££ ££££
SLA √ √√√√ √√√ √√√√
Lead time (provisioning) √√√√ √√ √√√ √
Footprint √√√√ √√√√ √√√ √√√
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Pricing comparisonMPLS IPVPN cost using Existing 3rd Party SuppliersAccess Product Supplier Quantity Current Bandwidth Total Recurring Value
Ethernet 3rd Party Supplier 3 10Mb £20,374 p.a.
Leased Line 3rd Party Supplier 21 2Mb £144,815 p.a.
Total £165,189 p.a.
Access Product Supplier Quantity Current Bandwidth (average)
Total Recurring Value
Quad EFM TalkTalk Business On-Net 3 14Mb £10,800 p.a.
Quad EFM TalkTalk Business On-Net 21 12Mb £75,600 p.a.
Total £86,400 p.a.
Access Product Supplier Quantity Current Bandwidth (average)
Total Recurring Value
Quad EFM TalkTalk Business On-Net 3 14Mb £10,800 p.a.
Dual EFM TalkTalk Business On-Net 21 5.5Mb £47,250 p.a.
Total £58,050 p.a.
TalkTalk EFM Pricing using Quad EFM
TalkTalk EFM Pricing using a mixture of Dual and Quad EFM
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TalkTalk Business is uniquely positioned to allow you to transform your organisation - Make your next Network decision your last
TRANSFORMwith cloud services
CONVERGEvoice & data services
(Product Range)
(Cos
t Sav
ings
)Cu
stom
er
Valu
e
MIGRATEto Next Generation Network
TTB Solution
NGN Networking
Add SIP, IP-PBX, UC, mobile, Inbound
Cloud services – integrating Comms & IT
Net
wor
k co
sts
IT s
pend
& g
ener
al O
p-Ex
Mor
e sa
les,
redu
ce C
ost-o
f-Sal
e,
opti
mis
e bu
sine
ss p
roce
sses
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Voice servicesfrom the NGNKen Bailey – Product Line Manager: SIP, VoIP and IP-PBX
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TRANSFORMwith cloud services
CONVERGEvoice & data services
(Product Range)
(Cos
t Sav
ings
)Cu
stom
er
Valu
e
MIGRATEto Next Generation Network
TTB Solution
NGN Networking
Add SIP, IP-PBX, UC, mobile, Inbound
Cloud services – integrating Comms & IT
Net
wor
k co
sts
IT s
pend
& g
ener
al O
p-Ex
Mor
e sa
les,
redu
ce C
ost-o
f-Sal
e,
opti
mis
e bu
sine
ss p
roce
sses
Voice services from TalkTalk NGN
Voice over
Ethernet
Hosted UnifiedComms
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Converge: Voice on the NGN
HQRegion Region
PSTN
n x
ISD
N2
n x
ISD
N2
n x
ISD
N30
Data
PSTN
NGN
Legacy Voice/Data solutions SIP PSTN service & consolidated PBXHQRegion Region
SIP
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Voice over Ethernet Service architecture
Session Border Controller
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Benefits
End-to-end management• Fully Project Managed end-to-end• Flexible tailored design for capacity
and resiliency
Monitored 24/7• SLA and SLG
Cost-effective• Optimised for large call volumes• End-to-end TalkTalk NGN
Reliability and quality• Fibre-based solution with
resilient option
It’s flexible• Choice of outbound
number presentation • Can terminate multiple geographic
numbers at one location
One trusted supplier• TalkTalk Business responsible for
complete end-to-end service
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Transform: Cloud UC service
HQRegion Region
PSTN
n x
ISD
N2
n x
ISD
N2
n x
ISD
N30
Data
HQRegion Region
PSTN
NGN
Legacy Voice/Data solutions
Hosted IP-PBX, SIP solutionVoice & data converged in the NGN
SIP
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Transform: Cloud UC service
HQRegion Region
PSTN
NGN
Hosted IP-PBX, SIP solutionVoice & data converged in the NGN
SIPFully resilient Mitel Comms DirSelf serve portalTalkTalk PSTN service
DSL, EFM, EthernetFully managed with QoS
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Transforming hosted services
Centrex / Hosted Dial Tone• Single application for all users• Limited CTI, UC and customisation• Uniform upgrade• Stuck @ 5% market share for years
Hosted PBX• Bespoke design and deployment• Dedicated hardware and software • Complex deployment • Long contracts
“Multi-instance” hosted• Dedicated UC instance per customer• Upgrades to suit customer • Fast and flexible to deploy
Combines • Scalability and cost effectiveness
of Centrex • Dedicated, tailored functionality of
traditional hosted PBX
Traditional options: A New Model:
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Benefits
• Consistent, integrated service across large and small sites & remote workers• Hot-desk across any site and bring profile to current location• No overheads of owning and running telecoms equipment • Flexibility to add users and new sites without needing to budget for CapEx• Known fixed OpEx cost per user • Fully featured UC application and handsets from market leading vendor• Full resilience as standard • Improved business effectiveness through Unified Communications:
– Single number reach– Single inbox for voice and email– Fixed mobile twinning and hand-off– User and Admin self-serve portals
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Ericsson Andy Phillips – Ericsson Regional Voice Manager, Central & Western Europe
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The challenge
EMEA conferencing solution
• Move access to the conference service on to internal global network
• Reduce costs
• Improve user experience – high availability and quality
• Improve flexibility – scalability
• Improve resilience – remove single points of failure
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The solution
• Introduction of the TalkTalk Business Voice over Ethernet solution on to Ericsson’s network
• Hosted over the Next Generation Network (NGN)
• Initially installed in tandem with the existing ISDN30 technology which is now being phased out of the company’s Guildford and Reading offices
• Each Voice over Ethernet circuit has the capacity for 750 simultaneous calls
• 25 times more than the ISDN equivalent!
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The benefits
• TalkTalk Business designed a multiple access solution, delivering much greater resilience and allowing Ericsson to leverage the value of their core network
• Designed with automatic failover, on Active infrastructure, Ericsson were able to significantly improve the reliability of the European conferencing bridge
• TalkTalk Business offered a defined SLA on the new solution – ISDN only offers vague promises at best
• TalkTalk Business’ solution is more cost effective and has far greater flexibility for expansion and growth
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Closing statement…
“SIP solution offers improved reliability, increasedcapacity at a reduced cost. Thus enabling us to meet
today’s challenges in UC and voice arenas. The future is here!”
Andy Phillips, Ericsson Regional Voice ManagerCentral & Western Europe
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The TalkTalk Business customer experienceMark Wiseman, Director of Operations, Corporate and SME
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TalkTalk Business Corporate
Joining TalkTalk Business
Being a customer
Low effort
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TalkTalk Business Brighter Basics
Customer
Innovate
Value
People
Community
If we don’t look after the customer, someone else will
We are proud to challenge conventional wisdom
We make our customers’ lives better by delivering reliable, low cost products with good service
We encourage honesty, ideas and action
We believe that our people and our products can make our community a better place
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TalkTalk Business Corporate
Product transfer and installation
Service assurance
Online billing and reporting
Account Management and Technical Consultancy
Customer Charter
Customer
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One document project control
Information Gathering
Billing Structure
Service Review
Training
Traffic Checks
Managed Rollout
Implementation Order
Lines & Services Audit
CUST
OM
ER
SERV
ICE
DEL
IVER
Y M
ANAG
ER
Customer
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TalkTalk Business Corporate
Innovate
All our employees contribute their ideas
1st, 2nd and 3rd line support of our on-net products
Documented change management processes
UK based support teams
Self care tools
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TalkTalk Business Corporate
Value
We design solutions that save our customers not just money but effort
We provide cost effective Technical Consultancy
Regular ‘health checks’ on our customer accounts
We provide our customers with the products they need to maximise the efficiency of their business
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TalkTalk Business Corporate
People
We measure the success of our people on the satisfaction of their customers, not solely on KPI’s
Our Service Managers typically have come through the ranks
We provide a career for those with aspirations
Continuity is key to us
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TalkTalk Business Corporate
Community
Our people help in schools and charities to help people make the most of TalkTalk Business’ products and services for their business
We carry out voluntary work in the community – ‘Give Something Back’
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Thank you & Q&A’s