Cost Savings & Ef

55
This document is designed for on-screen presentation and is uncontrolled if printed. Welcome and introductions Rob Buckton, Director of Corporate Sales

description

 

Transcript of Cost Savings & Ef

Page 1: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Welcome and introductionsRob Buckton, Director of Corporate Sales

Page 2: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Agenda

13:30 Welcome & introduction Rob Buckton

13:35 Presentation – strategic overview Andy Lockwood

13:50 Presentation – NGN product strategy Lance Spencer

14:15 Presentation – Voice services over NGN Ken Bailey

14:25 Presentation – customer testimony Andy Phillips

14:40 Presentation - customer support Mark Wiseman

14:50 Q&A – open discussion All

15:00 Tourplease feel free to post on Twitter while you’re here using the hashtag

#TalkTalkBizSeminar or @TalkTalkBiz

Page 3: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Creating an Agile Technology Strategy

Andy LockwoodTransformation Director

Page 4: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Page 5: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Page 6: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Page 7: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Pre 2010Individual delivery

of individual services

Mobile

Line re

nta

l

Calls

Voice

serv

ices

Phone sy

stem

s

Data

neto

wrks

Inte

rnet a

ccess

Post 2010Converged connectivity Integrated applications

Messa

ge

Apps / SaaS

DR/BackupInte

rnet

VoIP

Data Centre

Security

IP Connectivity

MobileEthernet, ADSL,

IPVPN

UC&C

Cloud/IaaS

Vid

eo

Hoste

d

PB

XVoice

A

pps

Page 8: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

2009/10 2010/11 2011/12 2012/13

SIP trunking, IP-PBX, Unified Comms, conferencing & Collab.

Data centre, Hosting, virtualisation, SaaS

Add value - security, apps, functionality

Migrate to SIP/IPT

Build the base - broadband, ethernet, IPVPN

Secure customer base, sweat products, Increase inbound functionality

Telephony-TDM &

Inbound

Data connectivity

Next-Gen Voice

Cloud

Developmenteffort

2013/14

Page 9: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

INFRASTRUCTUREMIGRATE to new technologies on our Next

Generation Network.Reducing infrastructure costs

SERVICESCONVERGE voice, data & internet services

across fixed & mobile networks.Reducing operational costs

HOSTED IT/APPLICATIONSTRANSFORM business processes with

intelligent, integrated, hosted comms services.To do better business

Increased

Value / savings

Page 10: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

LLU exchange

Planned LLU exchange

Nodes

20Gbps rings

800Gbps rings

1.6Tbps rings

TTB Report Card Selected achievements 2008: 2011

Transforming the market

PriceReach QualityChoice

BroadbandLaunched 2008>2000 exchanges(90%+ coverage)

425k+ business premises connected directly to the network

Ethernet>2000 exchangesEAD launched 2010EFM launched 2011

Doubling qtr on qtr2x pops than BTEFM growing quicker than BT

VoIPVoice-over-ethernetHosted telecoms

Delivering on-net qualityChanging the paradigms

Page 11: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Page 12: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Increasingly demanding environment

2XFrom 2009 to 2014, the number of information workers using a smartphone for work is expected to nearly double

CONSUMERIZATION OF IT INFRASTRUCTURE COST & COMPLEXITY

70%of IT budgets is spent

maintaining inflexible & siloed

data center equipment

84%of organizations have a

remote workforce

MOBILE AND DISTRIBUTED WORK

80%of large enterprise IT

managers are at least in trial stage for cloud computing initiatives

RISE OF THE CLOUD

80%of new software offerings will be available as cloud services by the end of 2011

WEB DEVELOPMENT

Page 13: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Wi-Fi Coverage/capacity

Device AuthenticationNetwork accessApplication accessData access

Data SecurityIn the cloud

Business- GradeNetworkReliabilitySpeedFix-timesMulti-service supportQoS

Remote workersOff-net connectivity

LicensingOp-Ex not Cap-ExSubscriptions

Operating ModelOutsourced/simplified IT Ops

Devices Supporting diversity- Especially mobile

PlatformSecurity

NetworkSecurity

UC&CComms/IT integration

ComplianceData ProtectionPCI

Page 14: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Data Connectivity

Speed optionsIPVPN/MPLS/VPLSSecurityQuality (QoS)Monitor & ControlCPE MgtWi-Fi Mgt

Next-GenTelephony

ISDN30SIPSystemsInterworkingInboundMobile

HostedTelecoms

PBX / UCData centreBack-up / DRWeb/Mail securityNetwork securityContact centreInbound apps suiteCall recording (PCI)Conferencing

CloudServices

Desktop Collab.Desktop videoDesktop ITBusiness ITInfo security

Roadmap to the cloud 2011-2013

Page 15: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Customer Value Proposition

Devices UC&CVideo Desktop IT Business ITMobility

Telephony

Authentication

Apps & clients E-mail host

Voice Services

Managed PBX

Data centre

DR & back-up

Hosted PBX

Device Mgt

Virtualisation

Connectivity Networking

Wi-Fi

SecurityApp.InfoMail

ComplianceDeviceWiFi

FirewallNetwork

Mobile

Page 16: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

A customer focusedproduct strategyLance Spencer, Director of Connectivity Services

Page 17: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Tech

nolo

gy A

dopti

onRa

te o

f Cha

nge

2000 20101900 1990

Technology adoption is accelerating…Multiplying the diversity of technologies we use to communicate

Page 18: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

TalkTalk Business leads B2B telecoms innovationA major catalyst change for over 16 years

Tech

nolo

gy In

nova

tion

2000 20101990

CPS calls Inbound services

WLR lines

Business grade broadband

Next Generation Ethernet

Next Generation Access

Next Generation Voice Services

Cloud…and will continue to drive network evolution

Page 19: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Access/network technologies & servicesBusiness Grade Connections & Networks are the foundation of converged communications solutions

Access Connectivity

Managed internet

Bus. Grade

Managed IP/VPN

Design & build

Managed internet

ADSL2+, LLU

MPF

ADSL2+, LLU

SMPF

IP Stream Connect

10 Mb Ethernet

100 Mb Ethernet

EFM

1 Gb Ethernet

Fibre Optic Broadband

Data connectivity (on NGN)

Available Roadmap

Any connectivity

Support wrap

Perimeter security

Manage &

Monitor

International tails

3G connectivity

Managed security

Wholesale IP/VPN

VPLS / L2 MPLS

IPVPN (on NGN)

Page 20: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Telephony applicationsTelephony services & solutions leveraging the NGN giving businesses genuine alternatives for all requirements.

SIP convergence

Paym

ents &

secu

rity

SIP

WLR

CPS

Voice

over E

thern

et

SIP

trunks

SIP

end-p

oin

ts

ISD

N3

0

Inbound n

um

bers

Legacy Voice

IVR

Conta

ct Manager

Avaya P

BX

Solu

tions

Mite

l PB

X S

olu

tions

Call R

eco

rdin

g

IP Te

lephony

Next-Gen Voice

Audio

confe

rencin

g

Voice Services

Available Roadmap

Page 21: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Cloud services & hosted applicationsNetwork-hosted IS virtual environments, services & applications leveraging the advantages of the NGN

Available Roadmap

Co-Lo

catio

n

Hoste

d se

rvers

Data

centre

backu

p

On

-line sto

rag

e/b

acku

p

Virtu

alise

d sto

rage

Virtu

alise

d se

rver

Data centre / infrastructure

Web

& M

ail se

curity

UC

&C

app

s

Mail D

R &

arch

ive

Hoste

d M

ail

Hoste

d M

S O

ffice

Hoste

d IP

-PB

X

Web

mail

Cloud applications

Page 22: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Next Generation Network unlocks the cloud

Next Generation Ethernet Next Generation Ethernet

MigrateTo new technologies based

on the Next Generation Network.

TransformBusiness processes with

intelligent, integrated applications.

Next Generation Business grade Broadband

Next Generation Business grade Broadband

Next Generation Bonded Broadband (EFM)

Next Generation Bonded Broadband (EFM)

ConvergeVoice, data & internet

services across fixed and mobile.

SaaSSaaS

SecuritySecurity

Content & Application Management

Content & Application Management

Enterprise Applications

CRM, ERP , BPM, IT Management &

Consulting, Outsourcing and supporting

Consulting Activity

Cloud Driven Business & IT Services

SaaS Related Professional Services

Multi-sourcing Service Integration

Business Process Management in C&SI

Application Testing ServicesSupply Chain Management

C&SI Services

• Next Generation Networks make cloud services affordable and effective• Guaranteed reliability takes away fear of losing connections or data• This unlocks network based solutions for your company

Page 23: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

TalkTalk Next Generation Network–Over 2000 exchanges now–2700 unbundled by Q1 2012

• 89% coverage of population• Unrivalled in the market

Lowest Cost Infrastructure

Largest potential to transform your business

LLU exchange

Planned LLU exchange

Nodes

20Gbps rings

800Gbps rings

1.6Tbps rings

Size matters

Page 24: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

TalkTalk Broadband NetworkLLU Network–2000 exchanges now–2700 unbundled by Q1 2012

• 89% coverage of population• Unrivalled in the market

Business Lines–MPF: 154,000–SMPF: 158,000 –IPSC: 70,000

FTTC Rollout–500 enabled exchanges by Q1 2011

• 800 in total planned (full roll out TBC)• Only national wholesale alternative BTW• Product available Q4 2011

LLU exchange

Planned LLU exchange

Nodes

20Gbps rings

800Gbps rings

1.6Tbps rings

Page 25: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

EFM and Ethernet network

• Build on demand

• Potential to use 2000+ Local Exchanges today for both EFM and Ethernet

• Supports speeds from 2Mbps to 1Gbps

• High availability, high speed symmetric business services

LLU exchange

Planned LLU exchange

Nodes

20Gbps rings

800Gbps rings

1.6Tbps rings

Page 26: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Data connectivity product range

Gigethernet

100 Megethernet

10 Megethernet

ADSL2+MPF & SMPF

Annex M

Asymmetric,Contended, limited -business SLAs, no guarantees on speed

Symmetric, synchronous,non-contended, business-grade SLAs, high

speeds

TalkTalk BusinessBroadband/FTTC

TalkTalk BusinessEFM/Ethernet

FTTC EFM

Page 27: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

EFM key features

• Only two options for TalkTalk EFM:2 copper pairs and 4 copper pairs.

• Service bandwidth is uncontended over multiple bonded copper pairs, and will run up to 10Mbps on 2 pair and 20Mbps on 4 Pair

• Guaranteed 6 hour fix for complete service failure

• Guaranteed minimum speed

• Very simple tariff

Page 28: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Existing connectivity productsTalkTalk ADSL Legacy

Leased LinesTalkTalk EFM TalkTalk Ethernet

Install price £ £££ ££ ££££

Rental price £ £££ ££ ££££

Access resilience x x √ √

Contention √ √√√√ √√√√ √√√√

Priority traffic √ √√√√ √√√√ √√√√

Synchronous seeds √ √√√√ √√√√ √√√√

Bandwidth speeds √√ √ √√√ √√√√

ECCs £ £££ ££ ££££

SLA √ √√√√ √√√ √√√√

Lead time (provisioning) √√√√ √√ √√√ √

Footprint √√√√ √√√√ √√√ √√√

Page 29: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Pricing comparisonMPLS IPVPN cost using Existing 3rd Party SuppliersAccess Product Supplier Quantity Current Bandwidth Total Recurring Value

Ethernet 3rd Party Supplier 3 10Mb £20,374 p.a.

Leased Line 3rd Party Supplier 21 2Mb £144,815 p.a.

Total £165,189 p.a.

Access Product Supplier Quantity Current Bandwidth (average)

Total Recurring Value

Quad EFM TalkTalk Business On-Net 3 14Mb £10,800 p.a.

Quad EFM TalkTalk Business On-Net 21 12Mb £75,600 p.a.

Total £86,400 p.a.

Access Product Supplier Quantity Current Bandwidth (average)

Total Recurring Value

Quad EFM TalkTalk Business On-Net 3 14Mb £10,800 p.a.

Dual EFM TalkTalk Business On-Net 21 5.5Mb £47,250 p.a.

Total £58,050 p.a.

TalkTalk EFM Pricing using Quad EFM

TalkTalk EFM Pricing using a mixture of Dual and Quad EFM

Page 30: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

TalkTalk Business is uniquely positioned to allow you to transform your organisation - Make your next Network decision your last

TRANSFORMwith cloud services

CONVERGEvoice & data services

(Product Range)

(Cos

t Sav

ings

)Cu

stom

er

Valu

e

MIGRATEto Next Generation Network

TTB Solution

NGN Networking

Add SIP, IP-PBX, UC, mobile, Inbound

Cloud services – integrating Comms & IT

Net

wor

k co

sts

IT s

pend

& g

ener

al O

p-Ex

Mor

e sa

les,

redu

ce C

ost-o

f-Sal

e,

opti

mis

e bu

sine

ss p

roce

sses

Page 31: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Voice servicesfrom the NGNKen Bailey – Product Line Manager: SIP, VoIP and IP-PBX

Page 32: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

TRANSFORMwith cloud services

CONVERGEvoice & data services

(Product Range)

(Cos

t Sav

ings

)Cu

stom

er

Valu

e

MIGRATEto Next Generation Network

TTB Solution

NGN Networking

Add SIP, IP-PBX, UC, mobile, Inbound

Cloud services – integrating Comms & IT

Net

wor

k co

sts

IT s

pend

& g

ener

al O

p-Ex

Mor

e sa

les,

redu

ce C

ost-o

f-Sal

e,

opti

mis

e bu

sine

ss p

roce

sses

Voice services from TalkTalk NGN

Voice over

Ethernet

Hosted UnifiedComms

Page 33: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Converge: Voice on the NGN

HQRegion Region

PSTN

n x

ISD

N2

n x

ISD

N2

n x

ISD

N30

Data

PSTN

NGN

Legacy Voice/Data solutions SIP PSTN service & consolidated PBXHQRegion Region

SIP

Page 34: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Voice over Ethernet Service architecture

Session Border Controller

Page 35: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Benefits

End-to-end management• Fully Project Managed end-to-end• Flexible tailored design for capacity

and resiliency

Monitored 24/7• SLA and SLG

Cost-effective• Optimised for large call volumes• End-to-end TalkTalk NGN

Reliability and quality• Fibre-based solution with

resilient option

It’s flexible• Choice of outbound

number presentation • Can terminate multiple geographic

numbers at one location

One trusted supplier• TalkTalk Business responsible for

complete end-to-end service

Page 36: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Transform: Cloud UC service

HQRegion Region

PSTN

n x

ISD

N2

n x

ISD

N2

n x

ISD

N30

Data

HQRegion Region

PSTN

NGN

Legacy Voice/Data solutions

Hosted IP-PBX, SIP solutionVoice & data converged in the NGN

SIP

Page 37: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Transform: Cloud UC service

HQRegion Region

PSTN

NGN

Hosted IP-PBX, SIP solutionVoice & data converged in the NGN

SIPFully resilient Mitel Comms DirSelf serve portalTalkTalk PSTN service

DSL, EFM, EthernetFully managed with QoS

Page 38: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Transforming hosted services

Centrex / Hosted Dial Tone• Single application for all users• Limited CTI, UC and customisation• Uniform upgrade• Stuck @ 5% market share for years

Hosted PBX• Bespoke design and deployment• Dedicated hardware and software • Complex deployment • Long contracts

“Multi-instance” hosted• Dedicated UC instance per customer• Upgrades to suit customer • Fast and flexible to deploy

Combines • Scalability and cost effectiveness

of Centrex • Dedicated, tailored functionality of

traditional hosted PBX

Traditional options: A New Model:

Page 39: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Benefits

• Consistent, integrated service across large and small sites & remote workers• Hot-desk across any site and bring profile to current location• No overheads of owning and running telecoms equipment • Flexibility to add users and new sites without needing to budget for CapEx• Known fixed OpEx cost per user • Fully featured UC application and handsets from market leading vendor• Full resilience as standard • Improved business effectiveness through Unified Communications:

– Single number reach– Single inbox for voice and email– Fixed mobile twinning and hand-off– User and Admin self-serve portals

Page 40: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Ericsson Andy Phillips – Ericsson Regional Voice Manager, Central & Western Europe

Page 41: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

The challenge

EMEA conferencing solution

• Move access to the conference service on to internal global network

• Reduce costs

• Improve user experience – high availability and quality

• Improve flexibility – scalability

• Improve resilience – remove single points of failure

Page 42: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

The solution

• Introduction of the TalkTalk Business Voice over Ethernet solution on to Ericsson’s network

• Hosted over the Next Generation Network (NGN)

• Initially installed in tandem with the existing ISDN30 technology which is now being phased out of the company’s Guildford and Reading offices

• Each Voice over Ethernet circuit has the capacity for 750 simultaneous calls

• 25 times more than the ISDN equivalent!

Page 43: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

The benefits

• TalkTalk Business designed a multiple access solution, delivering much greater resilience and allowing Ericsson to leverage the value of their core network

• Designed with automatic failover, on Active infrastructure, Ericsson were able to significantly improve the reliability of the European conferencing bridge

• TalkTalk Business offered a defined SLA on the new solution – ISDN only offers vague promises at best

• TalkTalk Business’ solution is more cost effective and has far greater flexibility for expansion and growth

Page 44: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Closing statement…

“SIP solution offers improved reliability, increasedcapacity at a reduced cost. Thus enabling us to meet

today’s challenges in UC and voice arenas. The future is here!”

Andy Phillips, Ericsson Regional Voice ManagerCentral & Western Europe

Page 45: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

The TalkTalk Business customer experienceMark Wiseman, Director of Operations, Corporate and SME

Page 46: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

TalkTalk Business Corporate

Joining TalkTalk Business

Being a customer

Low effort

Page 47: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

TalkTalk Business Brighter Basics

Customer

Innovate

Value

People

Community

If we don’t look after the customer, someone else will

We are proud to challenge conventional wisdom

We make our customers’ lives better by delivering reliable, low cost products with good service

We encourage honesty, ideas and action

We believe that our people and our products can make our community a better place

Page 48: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

TalkTalk Business Corporate

Product transfer and installation

Service assurance

Online billing and reporting

Account Management and Technical Consultancy

Customer Charter

Customer

Page 49: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

One document project control

Information Gathering

Billing Structure

Service Review

Training

Traffic Checks

Managed Rollout

Implementation Order

Lines & Services Audit

CUST

OM

ER

SERV

ICE

DEL

IVER

Y M

ANAG

ER

Customer

Page 50: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

TalkTalk Business Corporate

Innovate

All our employees contribute their ideas

1st, 2nd and 3rd line support of our on-net products

Documented change management processes

UK based support teams

Self care tools

Page 51: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

TalkTalk Business Corporate

Value

We design solutions that save our customers not just money but effort

We provide cost effective Technical Consultancy

Regular ‘health checks’ on our customer accounts

We provide our customers with the products they need to maximise the efficiency of their business

Page 52: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

TalkTalk Business Corporate

People

We measure the success of our people on the satisfaction of their customers, not solely on KPI’s

Our Service Managers typically have come through the ranks

We provide a career for those with aspirations

Continuity is key to us

Page 53: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

TalkTalk Business Corporate

Community

Our people help in schools and charities to help people make the most of TalkTalk Business’ products and services for their business

We carry out voluntary work in the community – ‘Give Something Back’

Page 54: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Page 55: Cost Savings & Ef

This document is designed for on-screen presentation and is uncontrolled if printed.

Thank you & Q&A’s