End to End management of “Corporate Travel”

Part 1

Part 2

Corporate Solutions Redefined (CSR)

A comprehensive corporate accommodation & Travel ERP solutions

CSR is a one of its kind services & technology company that provides

corporate accommodation management solutions and uses technology to

automate the travel processes, policy and procurement with the objective of

employee satisfaction, policy adherence , cost savings, audit &

reporting

Traform makes business travel better by making it connected and comprehensive, puts

travelers at the heart of business travel, continuously supporting them with solutions

that are engaging and effective. Driven by consumer insights and technology

investments, we connect the things travelers need – content, technology, service and

reporting – in one place

SERVICE ERP

Part - 11

Accommodation Service

© CSR 2012 / Page 4

THE ABOVE MARKETPLACE RESULTS IN 1) LOSS OF EFFICIENCY 2) INCREASE IN COST & NO COST OPTIMISATION OF SPEND 3) DISGRUNTLED EMPLOYEES

THE CORPORATE ACCOMMODATION MARKETPLACE TODAY

• No metrics to measure policy effectiveness & adherence

• No access to consolidated real time data, market data & drill down analytics

• Audit compliance and trail• Opportunities not

converted• No capture & analysis of

savings/missed savings

VISIBILITYManagement

• Inventory- Scattered & disorganised

• Contracts signed, not managed

• Suppliers talk to multiple stakeholders in the organisation

• Refusal tracking• Absence of analysis driven

negotiations

COLLABORATION Suppliers

• Spend too much time on booking accommodation

• Inability to make informed decisions

• No access to real time corporate feedback of properties

• No assurance on the quality, safety and security

• Nobody to address their specific needs ‘Do it yourself’

SATISFACTION & SECURITYEmployees

© CSR 2012 / Page 5

A comprehensive and integrated Accommodation Management increases operational visibility, reduces overall risks and costs, while achieving compliance and improving employee satisfaction.

Accommodation Processes

Suppliers

Employees

ProcurementAdmin

Finance

Others

CSR Managed Accommodation

Business Services

Senior Executives

CXO

Employees

CSR Governance

• SINGLE POINT DATA CAPTURE

• REAL TIME ANALYTICS

• PROCESS MEASURES

• GOBAL SUPPORT DESK

• SLA DRIVEN TAT’S

• FLEXIBLE & PROFESSIONAL

• SINGLE UMBRELLA

• PERFORMANCE DRIVEN

• PERIODIC REVIEWS

• STUDIED, CUSTOMISED & ENHANCED

• EVALUATED & IMPLEMENTED

• PROCESS DEVIATIONS RECORDED & ANALYSED

Management

Air spend – 79%

CSR – Accommodation buster

Corporate travel spendEnd to end corporate accommodation managed

services - CSR

Technology SBT – state of the art EMS – Back end email management DATA – well structured analysis – Savings /

consultative analysis PMS – Corporate dedicated inventory

management Travel Assist - App

Largest in this space Over 360,000 domestic room nights p.a. Over I Mio international room nights p.a. Cover pan India locations

Enviable domestic product Majority of serviced apartments contracted

- Pan India Special negotiated rates – offered to clients

Solutions Short stay solutions Long stay solutions Guest house solutions Serviced Apartments worldwide

Accommodation spend – 21%

© CSR 2012 / Page 7

UNDISPUTED LEADER IN - ACCOMMODATION MANAGEMENT

What does CSR do to help companies manage accommodation expense?

PLAN MEASUREBUDGET BUYAccommodation Request

Approvals

Tracking

View Spend

Categorize Spend

Track Variances

RFP

booking

tracking

PAYPayment

Reconciliation

Analysis

SOURCING • Efficient and Competitive

COSTS • visible and controllable

PROCESS • Used, governed and Updated

MEASURE OF EFFECTIVENESS

Reports

Benchmarking

Utilization

WHY CSR PLATFORM?

DESIGNED FOR MOBILITYLOWERS ADMINISTRATIVE BURDEN OF PROCESSING EXPENSES BY REDUCING PAPER-BASED, OFFLINE PROCESSES THROUGH MOBILE APPLICATIONS

INTUITIVE USER EXPERIENCECONSISTENT EXPERIENCE OF MANAGING TRAVEL FROM END TO END WITH INTUITIVE, CONSUMER-GRADE APPLICATION

FLEXIBLE INTEGRATIONCAN BE INTEGRATED WITH ALL FINANCIAL AND HR SYSTEMS FOR FASTER REIMBURSEMENT AND ACCELERATED RECONCILIATION

WIDESPREAD COMPLIANCECONFORM WITH LOCALIZED TAX & LEGAL REGULATIONS FOR TRAVEL EXPENSES AND SUPPORTS CORPORATE TRAVEL POLICIES

Satyam Virtusa

Wipro Infosys

Accenture UST

Mindtree HCL

Genpact IMS health

Strides Acrolab Sapient

SFO Tech MoveInSync

CSC Tech Mahindra

SERVICE ENGAGEMENT

JUST MANAGE CSR’s most comprehensive value proposition where the client engages CSR as a partner and outsources accommodation management as a service. Once the engagement is formalized, CSR project manages the turn key solution through a phase wise Project Execution plan:  

Formalization of Engagement

Understanding & analyzing

Documentation and planning

Integration & Customization

Change management & implementation

Data Collation & Analysis Informed decision making

HIGHLIGHTS

Streamlining of all the accommodation related touch points

System efficiencies built in Technology enables, even things you

could never do before No data leakage Objective dashboards that help

management monitor key parameters CSR is completely accountable

• Click to edit Master text styles– Second level

• Third level– Fourth level

» Fifth level

The Traform SolutionTransforming corporate travel experience (Travel ERP)

Part - 112

Travel ERP

Integrated Travel management system designed grounds up for end to end business travel process

Consumer grade user experience for better productivity and delightful experience

Easy integration with business applications and online systems

Hosted, service-enabled solution – Supports high volume, low cost model Enables customers to be up and running

in minutes without consulting assistance Coupled with partner-enabled services to

create a whole product offering

Includes multiple monetization model to offset costs

Distributed through partners to easily reach all segments of customer base

Expense Management

Vendor / invoice

Management

Policy Management

Travel Requisition

Travel Approval

SBT / Partner based

fulfilment

Reports & Alerts

Complete integration

Partner (Air, Hotel, Cabs, Visa, Forex, Insurance, …) Integration

Traform - Overview

An effortless experience• Improve productivity of your entire team

• Less than 30 seconds to create a Trip Request• Approval in seconds with spend details and budget visibility

• Increase compliance while reducing risk• Configurable travel rules are built into the travel processes• Comprehensive audit and deviation process

• Efficient process for Travel Desk • A detailed dashboard for efficient functioning and to preempt delays / issues• Easy management of vendor quotes and approvals

• Reporting• Detailed real-time reports• Extensive MIS

An integrated solution

Mobile Companion Application

• Trip Creation & Approvals • Itinerary details in chronological order• Complete Air segment wise details including

– Flight details, Ticket copy, Weather conditions, Real-time flight information including gate info

• Complete Accommodation details including– Confirmation voucher, Hotel information, Weather information, Places of

interest (ATM, Hospital, Police Station, Restaurants, Embassy• Expense Management• Feedback – Text, Image and Voice

Mobile Application Scenarios

ERP ENGAGEMENT

ERP IMPLEMENTATION CSR’s most comprehensive value proposition where the client engages CSR as a partner to manage their travel work flow. Once the engagement is formalized, CSR project manages the turn key solution through a phase wise Project Execution plan:  

Formalization of Engagement

Understanding & analyzing

Documentation and planning

Integration & Customization

Change management & implementation

Data Collation & Analysis ‘go live’ on a date mutually agreed

HIGHLIGHTS

Cloning all Micro Labs policy into the tool

System efficiencies built in Technology enables, even things you

could never do before No data leakage Objective dashboards that help

management monitor key parameters CSR is completely accountable