CORPORATE TRAINING CATALOG CORPORATE ...enhancement, you will obtain a certificate from a credible...

CORPORATE EDUCATION GROUP

Project ManagementPAGE 5

Business AnalysisPAGE 23

Business Process ManagementPAGE 29

Six SigmaPAGE 32

IT Infrastructure Library (ITIL)PAGE 33

Leadership, Management & Communications

PAGE 34

Consulting ServicesPAGE 49

C O R P O R A T E T R A I N I N G C A T A L O G

Unaware Familiarity Understanding Application Expertise

STEP 1:

Define Competencies

STEP 2:

Analyze Skill Gaps

STEP 4:

Apply Learning

STEP 4:

Measure Success

STEP 3:

Choose Delivery Methods and Training Locations

PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.The Swirl logo™ is a Trade Mark of the Office of Government Commerce.PMP, PMBOK, CAPM, PMI Registered Education Provider logo, and the PMI Corporate Council logo are registered marks in the US of the Project Management Institute, Inc. PgMP is a mark of the Project Management Institute, Inc.IIBA® is a registered trademark owned by International Institute of Business Analysis®. This trademark is used with express permission of International Institute of Business Analysis®.All other trademarks mentioned in this catalog are the property of their respective owners.Boston University Corporate Education Center is operated by TechSkills, LLC, and a part of the Corporate Education Group.

• Aerospace/Aviation• Biotech/Pharmaceuticals• Construction• Education• Energy/Utilities• Engineering• Financial Services• Government• Healthcare

• Information Technology• Insurance• Manufacturing• Professional Services• Publishing• Retail• Transportation• And more!

For more than 20 years, Corporate Education Group has worked at developing training programs that will improve your skills and your company’s organizational effectiveness, and that address the challenges of today’s business environment. We know how hard it is to get ahead in this environment; therefore, we go beyond classes and classroom training. We are your training solutions partner, and when you succeed, we succeed!

Flexibility— Days (consecutive or non-consecutive), ½ days, evenings, Saturdays, online, virtual, or a blended solution—at your location or at a Corporate Education Group training center— we have a solution that will meet your needs.

Breadth and Depth—We offer programs across a broad spectrum of disciplines, and have the ability to combine Project Management, Business Analysis, Business Process Management, Leadership, Management, Communications, Six Sigma, and IT Infrastructure® (ITIL®) skills training into integrated programs in order to establish a more comprehensive solution. In our experience, leadership, management and communications skills are often overlooked by other providers, but we are able to incorporate these programs into your development plans; in addition, Corporate Education Group’s assessments provide skill-gap analysis and measurement tools to focus training on your specific needs. Our programs and services will advance all learners through the learning continuum:

Balance—Utilizing our 5-Step Process, we provide pre-consulting to determine the exact needs of the customer, will recommend the best course of action, and will provide follow-up to any training solution to ensure application back on the job; in addition, you and your organization will receive the right blend of ‘science’ and ‘art’ in our courses; learning both the technical skills and the critical interpersonal skills that you need for success.

Affordability—Our business model and infrastructure supports the capability to tailor and customize curriculum by incorporating your organization’s specific practices, including terminology, methodologies, templates, case studies, exercises, discussions, and more, in an extremely cost-effective manner; in addition, course modules can be combined from a variety of sources to develop a program that is tailored to your needs. Our publicly-scheduled courses are competitively priced, and often include volume incentives.

Quality—Corporate Education Group‘s curriculum and courseware is developed and owned by Corporate Education Group. Our robust participant guides serve as reference guides once the course is completed, and all courses provide practical, hands-on training through case studies, discussions, exercises, and role plays to reinforce learning.

Service—Our dedication to client account management provides a single point of contact who is accountable for the overall satisfaction of your training experience. Training Consultants will stay with you through the life of your relationship with Corporate Education Group allowing for best-in-class service.

Credibility—Boston University Corporate Education Center, part of the Corporate Education Group, is a charter member of the Project Management Institute®’s (PMI®) Global Corporate Council , and a PMI® Global Registered Education Provider (R.E.P.); in addition, we are an Endorsed Education Provider (E.E.P.) of the International Institute of Business Analysis® (IIBA®). Whether you or your organization is looking for certification preparation for PMP®, PRINCE2®, or CBAP® Exams, PDUs and CDUs to maintain certification, or skills enhancement, you will obtain a certificate from a credible training provider and have the ability to immediately apply your newly-learned skills to your job.

Relevance—All of our programs are taught by accomplished subject matter experts…practitioners unmatched within their industries. Our instructors have anywhere from ten to twenty years of industry experience, are real-world practitioners in their disciplines, and each bring this experience into the classroom. Our subject matter experts in project management, business analysis, process management, and critical business skills come from such industries, including:

What makes Corporate Education Group different?

CALL 1.800.288.7246 TO GET STARTED TODAY!

1www.CorpEdGroup.com Corporate Education Group®

Your SatiSfaCtion iS GuarantEEd!if you are not satisfied with your course for any reason, we will give you a full refund of the tuition, minus the cost of any materials not returned in their original condition. Written notification of your decision to cancel must be received by the end of the first day for daytime classes, or the end of the second evening for evening classes to qualify for a full refund.

Convenience We offer a wide range of course delivery methods so that you can choose the right solution for your schedule:

traditional Classroom training—Learn from the Best Our instructors will provide you with an exceptional learning experience with industry expertise, current skills, and professional certifications that make them the best in the business.

eLearning and Virtual—training at any Location We offer a wide variety of eLearning and virtual options so you can acquire the knowledge you need from any location. Ask about our interactive project management eLearning courses and our virtual business analysis training.

Blended Solutions—Powerful tools Customize your training with a mix of online, virtual, and traditional classroom-based training for maximum results.

Private training—at Your Site or ours Our programs can be tailored to suit your specific business needs, and customized by integrating your business processes and company language. We have worked with organizations to assess their challenges and deliver customized training solutions for more than twenty years.

flexible Schedules—times that Work We offer courses in day, evening, and Saturday formats and can accommodate your scheduling needs for private training, as well.

SavingsCall 1.800.288.7246 for saving options or go to: www.CorpEdGroup.com/go/savings.

trY BEforE You BuYAre you interested in bringing a course onsite to your organization, but would like to get a feel for the class? Take a publicly-scheduled class, and we'll credit you the cost of that class upon contracting for onsite delivery.

Call 1.800.288.7246 to register today!Call for details.

it infrastructure library (itil)Make sure your IT services are optimally aligned with your diverse business needs.

33

six sigmaStrive for perfection with your process improvement and operational excellence initiatives.

32

project managementDeliver higher quality, more valuable projects on time and within budget.

5

business analysisLearn to elicit, document, and communicate requirements from your business team and convey them to your IT organization to ensure flawless execution.

23

business process managementImprove your ability to respond rapidly, dynamically, and economically to market forces with successful, well-defined processes.

29

leaDersHip, management & communicationsEnhance your leadership, management & communciation skills, whether you are a group leader, first-time manager, or seasoned professional. 34

case stuDiesSee how the Corporate Education Group has helped others achieve success.

50

consulting serVicesContinue the learning with select services, such as Consulting, Coaching, Mentoring, Assessments, and Custom Development.

49

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ProjECt ManaGEMEnt Project Management Online Assessment ................................................................... 6Project Management Competency Model ................................................................... 7

fundaMEntaLSMDP600/700: Certificate in Applied Project Management ................................... 8MDP254: Project Management for Everyone: A Non-Technical Approach ...... 9MDP259: Project Management for Everyone II: Interpersonal Effectiveness for Project Success ..................................................... 9Project Management Certificate .................................................................................. 10 MDP451a: Project Framework and Integration Management ............................ 10MDP189a: Project Scope Management...................................................................... 10MDP269a: Project Time Management ........................................................................ 11MDP270a: Project Cost Management ......................................................................... 11MDP272a: Project Communications Management ................................................. 11MDP273a: Project Risk Management ......................................................................... 11MDP268a: Project Human Resource Management ................................................ 12MDP271a: Project Quality Management .................................................................... 12MDP274a: Project Procurement Management ........................................................ 12MDP407a: Principles and Techniques of Project Management .......................... 13MDP209: Managing Troubled Projects ....................................................................... 13

EXaM PrEParation MDP169a: Project Management Fast Track .............................................................. 13MDO225a: Online: Preparing for the PMP® ............................................................... 13

eLEarninGOnline Project Management Courses ......................................................................... 15

MaStErSProject Management Master's Certificate ............................................................... 16 MDP111a: Strategic Alignment of the Project Portfolio ....................................... 16MDP117a: Program Management: Managing in the Complex

Multiple Project Environment ..................................................................................... 16MDP118: Developing a Project Management Office (PMO) ................................. 17MDP115: Business Management Skills for Project Managers ............................ 17MDP256A: Project Management Earned Value Management Systems & Methods (EVMS)....................................................................................... 17MDP326: Facilitating Project Performance Improvement ................................... 17MDP880: PMI®-Scheduling Professional (PMI-SP®) Certification Exam Prep ................................................................................................ 18MDP453: Project Planning and Control ...................................................................... 18MDP325: Scheduling Success: An In-Depth Analysis of Project Scheduling ......................................................................................................... 18MDP390: Advanced Risk Management ...................................................................... 18MDP255: Effective Project Leadership....................................................................... 19MDP389: Manage Agile Projects Using Scrum........................................................ 19

CritiCaL SKiLLS MDP454: Leadership and Communication Skills for Project Managers ..........20MDP455: Facilitation Skills for Project Managers...................................................20MDP456: Working in a Matrix Organization: Techniques for Project Managers ..........................................................................................................20MDP457: Coaching Skills for Project Managers ......................................................20

anCiLLarY ProGraMS & CourSESPrinciples of Project Management & Business Analysis Certificate ................21MDP460a: Simulation of Real-World Project Management ................................21MDP636e: Microsoft® Project 2007: Exploring the Power...................................21MDP201b: Finance and Accounting for Non-Financial Managers .....................21

PrinCE2®

MDP369: PRINCE2® Overview ......................................................................................22MDP334: PRINCE2® Foundation ...................................................................................22MDP335: PRINCE2® Practitioner .................................................................................22

BuSinESS anaLYSiSVirtual Business Analysis................................................................................................23

intErMEdiatEBusiness Analysis Readiness Assessment ...............................................................24Business Analysis Certificate ........................................................................................25BA212: Certificate in Applied Business Analysis ...................................................25BA111/BAV111: Core Competencies for the Business Analyst ...........................26BA112/BAV112: Plan, Manage, and Communicate Requirements .....................26BA113/BAV113: Collaborate with Stakeholders to Elicit Requirements ...........26BA114/BAV114: Model and Document Your Project Requirements ...................26

MaStErS Business Analysis Master’s Certificate .....................................................................27BA115: Analyze New Opportunities for Your Organization ...................................27 BA117: Apply Business Analysis to Iterative Projects ...........................................27BA121: UML for the Business Analyst .........................................................................28 BA122: Agile Business Analysis Practices ................................................................28BA400: Facilitation Skills for the Business Analyst ................................................28 BA118: Write Effective Use Cases ................................................................................28

BuSinESS ProCESS ManaGEMEnt

ProfESSionaLBusiness Process Management Professional Certificate ...................................29MDP260: Principles of Business Process Management .......................................29MDP178a: Information Gathering and Facilitation for Business Processes...29MDP262b: Introduction to Business Process Modeling, Analysis, and Design .........................................................................................................................29

adVanCEd Business Process Management Advanced Certificate ........................................30 MDP263: Managing a Business Process Project ....................................................30MDP183: Advanced Techniques for Modeling, Analysis, and Design ..............30

EntErPriSE Business Process Management Enterprise Certificate ........................................31MDP342: Managing a Process-Centric Organization ............................................31MDP343: Strategies for Managing Human Change ................................................31MDP261A: Architecting a Process-Centric Organization ....................................31

SiX SiGMa

CourSESMDP235: Six Sigma eGreen Belt ...................................................................................32MDP236: Six Sigma eBlack Belt ....................................................................................32MDP379: Design for Six Sigma ......................................................................................32MDP380: Lean Certification for Manufacturing ......................................................32MDP381: Lean Six Sigma Black Belt Training for Service .....................................32MDP383: Lean Six Sigma Green Belt Training for Manufacturing .....................32MDP384: Process Management for Six Sigma ........................................................32MDP385: Six Sigma Yellow Belt Training ...................................................................32MDP387: Lean Certification for Service .....................................................................32MDP388: Lean Six Sigma Green Belt Training for Service ...................................32

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Corporate Education Group®

it infraStruCturE LiBrarY (itiL)

CourSESITIL112: ITIL V3 Foundation Certification ...................................................................33ITIL114: ITIL Service Manager .......................................................................................33ITIL115: ITIL Practitioner: Support and Restore (IPSR) .........................................33ITIL116: ITIL Practitioner: Release and Control ........................................................33ITIL117: ITIL Overview ......................................................................................................33ITIL118: V2 to V3 Foundation Certification Bridge Class .......................................33ITIL119: Online V3 Foundation Certification ..............................................................33

LEadErShiP, ManaGEMEnt and CoMMuniCationS Certificate in Leadership .................................................................................................34Advanced Certificate in Leadership ............................................................................34Certificate in Management .............................................................................................35Advanced Certificate in Management ........................................................................35

LEadErShiPMDP852: Foundations of Leadership ..........................................................................36MDP854: Challenging Leadership Communications ..............................................36MDP330a: Developing Into a Powerful Leader ........................................................36MDP950: Improvisational Leadership: Maximizing Productivity and

Morale on the Fly .............................................................................................................36MDP323a: Situational Leadership®: The Core .........................................................37MDP324: Situational Leadership®: Twelve O’Clock High ......................................37

SuPErViSorY and ManaGEMEnt SKiLLS MDP352: Improving Supervisory & Management Skills .......................................37MDP101: Newly Appointed Managers: Realities and Resources ......................37

tEaM BuiLdinG, CoMMuniCatinG, CoLLaBoratinG MDI100: Virtual Success: Working with Offsite People & Global Teams ........38MDP417: Building High Performance Teams .............................................................38MDP851: Empowering and Motivating Employees .................................................38 MDI035: Working Successfully with Others:

Managing Conflict in the Workplace.........................................................................38

CuLturaL intELLiGEnCE, ChanGE ManaGEMEnt, and tiMEManaGEMEntMDP371a: Making Sense of Organizational Culture: Building Cultural Intelligence ......................................................................................39 MDP423: Strategies for Managing Change: Managing People in a Changing Environment ...........................................................................................39 MDP131b: Time Management Survival Skills ...........................................................39MDP952: Time Management with Outlook ................................................................39

CoMMuniCation and CoLLaBorationMDI351: Communication Counts ...................................................................................40 MDI241a: Collaborating for Success: Increasing Team, Project,

Department, and Organization Effectiveness ........................................................40MDI359: Creating a Collaborative Culture .................................................................40MDI1008: Emotional Intelligence ..................................................................................40

infLuEnCinG and ManaGinG ConfLiCtMDI119a: How to Achieve Results Through Influencing ....................................... 41MDP429: Managing Successful Negotiations .......................................................... 41 MDI647: Effective Communication and Influencing Skills .................................... 41 MDI327: Choice and Control: A Positive Approach to Conflict ........................... 41 MDI1020: Resolving Conflict .......................................................................................... 41

CoaChinG and MEntorinGMDP1006: Effective Peer Mentoring: Building Collaborative

Learning Relationships ..................................................................................................42MDP853: Managers and Leaders as Coaches..........................................................42 MDI855: Providing Constructive Feedback ...............................................................42

hr traininG & hirinG and BuSinESS WritinGMDI1021: Interviewing Skills and Techniques ..........................................................43 MDP114a: Business Writing for Results .....................................................................43 MDP374: Advanced Business Writing ........................................................................43

PErforManCE iMProVEMEntMDP850: Managing Talent and Performance...........................................................44 MDI1002: Collaboration Skills for High Performance .............................................44MDP223: Managing Employee Performance Effectively .....................................44

orGaniZationaL ManaGEMEntMDI1022: Managing Execution .....................................................................................45MDP370a: Strategic Success: New Approaches, Methods, and Techniques for Planning Effective Processes .......................................................45 MDI1023: Succession Planning .....................................................................................45 MDP239a: Simple Tools for Complex Organizations: Tips and Techniques for Dealing with Chaos .........................................................45

CuStoMEr rELationS and ProBLEM SoLVinG & dECiSion MaKinGMDP161: Customer Service and Support: How to ”WOW“ Your Customers ...............................................................................................................46MDP1012: Effective Problem Solving and Decision Making: A Creative and Collaborative Process .....................................................................46MDP821: Strategic Decision Making ...........................................................................46

MEEtinG and faCiLitation SKiLLSMDP133: Managing Effective Meetings: Face-to-Face and Virtual .................47MDP203: Facilitation Skills: Strategies for Effectiveness ....................................47 MDI103: Techniques for Successful Presentations ................................................47 MDI1024: Executive Presentations ..............................................................................47

MarKEtinG & finanCE and PErSonaL EnriChMEntMDP307: Strategic Marketing: Concepts and Strategies ....................................48 MDP201b: Finance and Accounting for Non-Financial Managers .....................48MDP351: Unlocking Your Creative Potential!............................................................48MDP391: Interpersonal Effectiveness ........................................................................48

ConSuLtinG SErViCES ...........................................................................49

CaSE StudiESStronger Communications Build Better Relationships for Leading Biotechnology Company ..............................................................................50 Business Analysis Training Guides Leading Biopharmaceutical Company to Improved Processes ..............................................................................50Enhanced Management Skills Allows Leading Biotechnology Company to Keep Pace with Market Demands .....................................................51 Massachusetts Correctional Facility Increases Effective Leadership and Management Skills ..........................................................................51Manufacturing/Processing Plant Improves Project Management ...................52UPS Delivers Innovative Project Management Training (and Six Million Packages a Day!) .............................................................................54NATO’s Allied Command Transformation (ACT) Leadership Receives PRINCE2® Project Management Training ............................................56Private Student Loan Business Streamlines Product Management Process ...................................................................................................57Collaborative Consulting Gains New Business Through Project Management Education ................................................................................59

additionaL inforMation Additional classes ..............................................................................................................62Registration Information .................................................................................................63Corporate Preview Sessions & Professional Webinar Series ............................64

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traditional Classroom instructionPublicly-scheduled courses located at our facilities are designed to meet the needs of individuals looking to enhance their skills, as well as for organizations looking to get a sense of our course offerings. Corporate Education Group‘s curriculum and courseware is developed and owned by Corporate Education Group. Our robust participant guides serves as reference guides once the course is completed, and all courses provide practical hands-on training through case studies, discussions, exercises, and role plays to reinforce learning.

instructor-led, Virtual ClassroomOur virtual, instructor-led learning is as close as you can get to our traditional classroom! Save money on travel and travel-related expenses as you complete courses from the office, home, or wherever is most convenient for you and your organization. Get tools, templates, and job aids for immediate use on your own projects—not just a slide deck. Virtual training allows you and your organization to align resources and train a globally-dispersed group standardized content all at the same time.

Self-Paced, online trainingAvailable anytime, anyplace…our interactive online courses enable you to learn at your pace in an environment that is convenient for you and your organization. By providing tools, templates, and job aids for immediate use on current projects and measured progress through knowledge checks, graded quizzes, and a final exam, your learning is abundantly reinforced; in addition, our animated PMP® Mentor, "Stan," assists in understanding difficult concepts and makes learning easy.

Corporate onsite trainingWe bring our training programs to your organization to meet your specific needs. We can tailor and customize curriculum by incorporating your organization’s specific practices, including terminology, methodologies, templates, case studies, exercises, discussions, and more, in an extremely cost-effective manner; in addition, course modules can be combined from a variety of sources to develop a course tailored to your needs.

a Blended approachOur flexible blended approach to training allows you to select the learning format(s) that work for you and your organization. Days (consecutive or non-consecutive), ½ days, evenings, Saturdays, online, virtual, or a blended solution—at your location or at a Corporate Education Group training center— we have the solution that will meet your needs.

our goal is to make learning available in the format that is optimal for you and your organization. We offer a variety of delivery methods to accommodate your needs:

We Advance Your Learning

Call 1.800.288.7246 today to learn more about our delivery methods and customization possibilities for your organization!



ProjECt ManaGEMEnt


1. develop Project Management roles and CompetenciesWe work with you to understand the levels of project management roles that exist, whether formally or informally, within your organization.

2. assess Your organization’s Staff against Project Management CompetenciesWe assess all appropriate individuals against project management competencies through online assessments, individual interviews, and/or interviews with and surveys of supervisors and project team members.

3. develop Strategic training and Mentoring Plans We help you to develop strategic training and mentoring plans that will: • Improve individuals’ skills based on results of the assessments • Help individuals achieve additional, critical (“soft”) skills to assist in their personal and career development • Increase skills of junior members of the project team by having them partner with more senior members for skill transfer • Provide an ongoing annual customized training program for

your organization

4. develop a Portal for ongoing Project Management Support We can develop a customized portal site to allow easy access to: • Collaboration and information sharing forums • Customized tools and templates • Best practices knowledge base • Information on all project resources within the organization • Current and past project information • Track project status • Maintain the project schedule and budget

5. develop an Executive overview Presentation Specific to Your organizationTo support your organization in rolling out a Project Management Practice, we will develop and present Executive Overviews to your sponsors and stakeholders to help you communicate the: • Benefits of establishing a formal Project Management Practice within the organization • Complete project plan for the initiative • Value added to your organization • Business Impact and ROI

Establish Project Management Best Practices with Corporate Education Group's Consulting Services. Effectively manage your project resources, align your projects to the strategic goals of the organization, and better track and report on your projects’ progress. With consistent practices in place throughout the organization, you will reduce the time and money you spend on ensuring your projects are a success.

Let us help you develop a project management practice in five comprehensive steps!

Call 1-800-288-7246 today, and learn more on how establishing a project management practice in your organization will lead to success!

Project Management Best Practices

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ProjECt ManaGEMEnt

6

WhY ProjECt ManaGEMEnt?

People and companies who invest in project management training gain considerable advantage over the competition. We will provide you and your team with proven project management techniques to help you deliver high-quality products on time and within budget.

All of our programs are taught by industry expert instructors who are experienced, PMP®-certifi ed professionals. From basic project management training courses to the most advanced classes and certifi cates, these programs deliver the practical, applicable skills that you and your organization need to succeed.

ProjECt ManaGEMEnt onLinE aSSESSMEnt determine if your organization is making “the grade” in project management with Corporate Education Group’s Project Management online assessment.

» Test a project manager’s knowledge and profi ciency against a skills profi le and assesses their level of competency» Identify skill gaps between the project manager’s perception of skill sets and that of his/her manager’s» Recommend targeted development plans against specifi c skills discrepancies» Can be customized to add or remove competencies and set skill levels that are relevant to your organization» May be taken in stages, thus giving the ability to leave the assessment at any point and return to complete it at a later time

Our self-paced, Project Management Online Assessment evaluates your project managers’ skills in all of our Project Management Competency Model’s components: technical, personal, and business & leadership; in addition, the skill-set levels can be customized and adjusted to test entry-level, middle-level and/or senior-level project managers.

Each competency is rated using the scale shown below:

This rating is compared to the profi le designed by your organization and is used to determine your project managers’ skill gaps, which can then translate to a targeted, customized development plan that addresses these gaps and is immediately applicable to your current business goals.

reportsThe Project Management Online Skills Assessment’s reporting capabilities will display the score and rating of the project manager in the competencies tested. It also recommends a development plan and suggested reading. In conjunction with the Corporate Education Group's expert development coaching and mentoring, it will enable you to create and implement an action plan for organizational development that is immediately applicable to your current business goals.

Example Objective Assessment Coaching Report

unaWarE aWarE funCtionaL ProfiCiEnt EXPErt

Does not recognize this knowledge or skill dimension.

Possesses knowledge and is familiar with concepts, but has not applied them to a real situation.

Regularly applies knowledge or skills to routine situations, occasionally requiring guidance.

Exercises a breadth of knowledge and skill to address complex situations without guidance.

Coaches and supports others utilizing breadth of experience or specialized depth of expertise.

CoMPEtEnCY SCorE ratinG rECoMMEndEd dEVELoPMEnt PLan

A. Technical Competencies\A.1 Project Integration Management

40% Aware Your score for the Project Integration Management assessment questions rate you as Aware for this Technical Competency.

aware: Possesses knowledge and is familiar with concepts, but has not applied them to a real situation.

Suggested Courses: Project Framework and Integration Management


ProjECt ManaGEMEnt


ProjECt ManaGEMEnt CoMPEtEnCY ModEL determine the skills your organization needs to improve project success rates and plan your training and development initiatives accordingly. With our Project Management Competency Model, we’ll outline the three major areas that make up your project managers’ competencies and that are necessary for project success:

technical—project management skills and knowledge that make up the nine Knowledge Areas identified by the Project Management Institute®’s (PMI®’s) A Guide to the Project Management Body of Knowledge® (PMBOK® Guide).

Personal—characteristics that underlie a person’s ability to successfully manage a project.

Business and Leadership—critical skills that enable project managers to link any given project to the relationships, resources, and infrastructure of their organization.

These three categories combine the art and science of project management—“technical” capabilities focus on the science of project management, and the “personal” and “business and leadership” categories focus on the art of project management. Organizations that combine the art and science of project management into a best-practices process can significantly improve their project success rates.

Once we have identified the technical, personal, and business and leadership competencies needed for a successful project management practice throughout your organization, you can then use our Project Management Online Assessment to measure these competencies in your potential and current project managers.

No matter which areas your employees are lacking (including leadership and management communications skills, which are often overlooked by other project management training providers), the Corporate Education Group can develop a customized, comprehensive training solution that will fill any skill gaps that your organization may have.

Project Management

Success

Tech

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Business &Leadership

Personal

Integration

Managem

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Scope Managem

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Time M

anagement

Cost Management

Quality ManagementHuman Resource Management

CommunicationsManagement

Risk Management

Procurement

Management

Enterprise

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Busi

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Acum

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Organizational

Savvy

Productive Work

Environment

Achi

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Helpi

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Human

Ser

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Impact

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Influence

Management

Cognitive

PersonalEffectiveness

• Initiating• Planning• Executing• Controlling• Closing

• Self-Control• Self-Confidence• Flexibility• Organizational Commitment

• Teamwork & Cooperation• Developing Others• Team Leadership• Directiveness: Assertiveness & Use of Positional Power

• Achievement Orientation• Concern for Order, Quality, and Accuracy• Initiative• Information Seeking

• Leading Through Vision• Strategic Positioning• Systemic Program Leadership

• Impact & Influence• Organizational Awareness• Relationship Building

• Environmental Awareness• Business Operations Knowledge

• Analytical Thinking• Conceptual Thinking

• Rapid Team Development• Collaborative Team Culture

• Customer Service Orientation• Interpersonal Understanding

• Political/Environmental Judgment

Categories

Units

Clusters

call 1.800.288.7246 today to get started with our project management competency model and online assessment.

8 1.800.288.7246

ProjECt ManaGEMEnt // FUNDAMENTALS

Certificate in applied Project Management Course id : MDP600 (EVE) / duration: 12 Weeks, 24 Classes / Credits: 7.2 CEUs, 72 PDUsCourse id : MDP700 (SAT) / duration: 12 Weeks, 12 Classes / Credits: 7.2 CEUs, 72 PDUs

today’s organizations continue to be driven by external forces. World-wide markets demand smarter solutions, faster turnarounds, and, if not lower prices, then higher value. This program gives you proven ways to meet the daily challenges of project management. The Certificate in Applied Project Management is designed to help professionals accelerate their personal and business success. With a focused curriculum taught by skilled project management practitioners, this program enables students to acquire new skills and apply them immediately to their careers. The evening and Saturday formats are particularly suited to today’s professionals who cannot afford to take time away from already crowded schedules. Our students come from a variety of different disciplines—information technology, health care, telecommunications, financial services, biotech, energy, and more. They are motivated, able to make relevant contributions, and bring practical experience to the table.

What’s unique about our certificate in applied project management program?Our program focuses on a real-world project format which allows for the tools and techniques taught in class to be practiced within the framework of your current business. You will identify problems you currently face, and work to solve them throughout the program, without the expense or risk to your company or projects. We will address key topic areas in project management, including:

» The Project Environment » Project Risk and Quality » Initiating the Project » Reporting Status and Closing Out the Project » Project Planning » Scheduling and Estimating » Tracking Project Implementation » Team Building and Leadership

this program is not a classroom lecture. You will work in teams to plan a real-world project, which will amplify and accelerate your learning. It also prepares you to manage projects in your current work environment.

Who should attend » Professionals with at least two years experience working in a project management environment» Individuals who are working on project teams standards based The curriculum is based on the Project Management Institute®’s A Guide to the Project Management Body of Knowledge® (PMBOK® Guide). You will receive copies of Information Technology Project Management, by Kathy Schwalbe, and the PMBOK® Guide as classroom texts.

student assessment Testing can accelerate the learning process; therefore, students should expect to take five quizzes throughout the course.

requirements to earn your certificate » Work in a team environment on a realistic project and participate in a final presentation to the class » Saturday classes: Miss no more than two, non-consecutive classes. Attendance is mandatory for classes 1, 2 and 12. » Evening Classes: Miss no more than four, non-consecutive classes. Attendance is mandatory for classes 1, 3 and 24.» Maintain a cumulative average of 70% » Make payment in full

apply your Project Management training to a Master’s degree at Boston university.Complete the Certificate in Applied Project Management Program and earn course waivers in the Boston University Metropolitan College Master of Science in Project Management (MSPM) degree program. The Certificate in Applied Project Management waives one (1) course requirement for the MSPM degree program, and the Project Management Certificate (page 5) waives two (2) course requirements for the MSPM degree program. Successful completion of these certificate programs will not guarantee acceptance into the master’s degree program; students must complete the BU Metropolitan College graduate application and apply for admission.

“�The�course�was�very�informative�and�was�an�eye�opener�in�the�various�areas�of�project�management.�We�had�great�class�sessions�and�assignments,�and�the�best�part�of�it�all�was�the�team�work.”

—Certificate in applied Project Management Student


ProjECt ManaGEMEnt // FUNDAMENTALS


Project Management for Everyone ii: interpersonal Effectiveness for Project Success Course id: MDP 259 / duration: 2 Days / Credits: 1.4 CEUs

discover the missing link in your projects. While many project managers have sound technical skills, it's not uncommon for them to lack the critical interpersonal skills needed to drive project successes. Whether you're a full-time or part-time project manager, you will gain an understanding of the basic guidelines that are necessary for building high-performing teams; if you're a team member, you will fi nd out how you can positively infl uence the performance of any project team—including your project manager! The skills you will gain in this course will differentiate you from other project managers, and provide you with communication techniques to gain buy-in and effectively resolve confl icts.

What you Will learn » Gain a clear understanding of how a group becomes a unifi ed, high-performing team » Develop the mindset and skillset for successful project communications » Increase buy in from team members and stakeholders » Infl uence project participants on all levels of the project who do not directly report to you » Practice using a communication framework for dealing with disagreements, problems, and confl icts » Learn to utilize formal project management tools, such a Gantt Charts, Triple Constraints, and Change Requests, when handling interpersonal problems

on projects

Project Management for Everyone: a non-technical approachCourse id: MDP 254 / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

Bring everyone up to speed. Want to ensure project success? Make sure you and every member of your team understands basic project management practices. This two-day course focuses on practical skills such as defi ning roles, objectives, and outcomes and motivating the team to perform at its best. The payoffs include increased productivity, reduced stress, greater confi dence, and teams that produce results.

What you Will learn » Write clearly defi ned project statements » Clarify project objectives with measurable outcomes » Break a project into manageable tasks » Evaluate project success and lessons learned » Clarify roles and responsibilities » Build, motivate, and lead high performing teams

Visit www.CorpEdGroup.com/go/events for upcoming, complimentary corporate previews and webinars.

“�The�class�is�very�well�designed;�relevant�content�that�I�can�immediately�use�in�my�work.�The�facilitator�was�outstanding�in�her�subject�knowledge�and�delivery.�The�printed�course�materials,�including�the�templates,�are�practical�and�very�useful.”

—Project Management for Everyone Student

“�Training�took�place�at�our�site�so�couldn't�be�more�convenient.”

—Project Management for Everyone ii Student

10 1.800.288.7246

ProjECt ManaGEMEnt // INTERMEDIATE

ProjECt ManaGEMEnt CErtifiCatEBusiness is about the development and execution of projects. No matter what field you are working in, successful project planning involves a carefully crafted set of steps that lead to planned and measurable goals. In today’s fast-paced business environment, this is no simple task. As deadlines get tighter and budgets get smaller, organizations turn to their managers to do more with less; therefore, successful managers need to replenish their supply of practical skills, insightful strategies, and cutting-edge concepts in order to remain valuable assets to their companies.

Built on the core standards from A Guide to the Project Management Body of Knowledge® (PMBOK® Guide), our curriculum equips you with the skills necessary to tackle the challenges facing your projects. Whether you are currently a project manager, a manager of project managers, or have the desire to become one, the essential tools are available through this curriculum.

to earn your Certificate in Project Management, you must complete the nine courses below.*

required coursesMdP 451a Project framework and integration Management ..............................................10 MdP 189a Project Scope Management .....................................................................................10MdP 269a Project time Management .......................................................................................11MdP 272a Project Communications Management .................................................................11MdP 273a Project risk Management ........................................................................................11MdP 270a Project Cost Management ........................................................................................11MdP 271a Project Quality Management ...................................................................................12MdP 268a Project human resource Management .................................................................12MdP 274a Project Procurement Management ........................................................................12notes: you may take any of these courses without enrolling in the certificate program. mDp451a is recommended as the first class in this certificate program.

*You must complete all nine courses within eighteen months in order to earn your Project Management Certificate.

CuStoMiZation doES not MEan CoStLY.Certificates listed here are only an example of what is available. Although these certificates are offered publicly, we are able to cost-effectively tailor and customize curriculum by incorporating your organization’s specific practices, including: • terminology • templates • Exercises • Methodologies • Case studies • discussions • and more!

In addition, course modules can be combined from a variety of sources to develop a course or certificate tailored to your needs. Call 1.800.288.7246 for details.

Project framework and integration Management Course id: MDP 451a / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

Start with a solid foundation. This course will introduce you to project management concepts and essential techniques that can make you more proficient at delivering your projects on time and within budget. Based on a framework which encompasses the entire body of knowledge in the project management field, this course will familiarize you with the language and methodologies commonly used by professional publications, associations, and your peers in the project management profession. This course is 100% compliant with the Project Management Institute®’s (PMI®’s) current A Guide to the Project Management Body of Knowledge® (PMBOK® Guide). Participants will receive a copy of the PMBOK® Guide.

What you Will learn » Differentiate amongst projects, programs, portfolios, and subprojects,

and identify contrasting and related characteristics of each» Understand project management definitions, concepts, and processes» Identify all project stakeholders and meet their requirements and

expectations» Recognize the characteristics of the project management Process

Groups as defined by PMI® » Choose the appropriate life cycle model to coordinate the various

phases of a project

Project Scope Management Course id: MDP 189a / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

Scope planning is the most important phase in any project. That's why it's your job as a project manager to get a handle on scope planning early on! In this course, you'll become skilled at gathering accurate requirements that reflect stakeholders' needs and expectations, defining and controlling project scope, and creating a Work Breakdown Structure (WBS) that details all work components. This course is 100% compliant with the Project Management Institute®’s (PMI®’s) current A Guide to the Project Management Body of Knowledge® (PMBOK® Guide).

What you Will learn » Collect requirements » Define scope» Create a Work Breakdown Structure (WBS) » Develop a scope statement» Verify scope » Control scope

Apply your Project Management Training to a Master's Degree at Boston University. See page 15 for details.




Project time Management Course id: MDP 269a / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

Manage your schedules effectively—so you can manage efficiently. Understanding a project's schedule requirements and the time phasing of project tasks is the backbone of effective project management. This course focuses on the importance of developing an accurate, enforceable project schedule. You'll be guided through project-schedule development theory and implementation by means of lectures, discussions, and a case study. This course is 100% compliant with the Project Management Institute®’s (PMI®’s) current A Guide to the Project Management Body of Knowledge® (PMBOK® Guide).

What you Will learn » Determine the relationship between risk and schedule» Define Activity and Sequence Activity » Understanding the proper use of Precedence Diagramming Methodology

(PDM), Critical Path Methodology (CPM), Critical Chain Scheduling (CCM), and Gantt Charts

» Estimate activity durations and resources

e

Learning These courses are also offered online. Visit www.CorpEdGroup.com/go/eLearning

Project Communications Management Course id: MDP 272a / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

Communicate effectively—and get the job done! Managing project communications is one of the most important duties of a project manager. Project managers must communicate with project owners, team members, and other stakeholders, whether they are internal or external to the organization. We'll show you how to identify all of the stakeholders impacted by your project, and teach you proven strategies for creating effective communication strategies for each and every one of them. This course is 100% compliant with the Project Management Institute®’s (PMI®’s) current A Guide to the Project Management Body of Knowledge® (PMBOK® Guide).

What you Will learn » Identify the information needs of project stakeholders » Create a project communications plan » Plan and manage communication channels » Report project status » Manage stakeholder expectations » Report performance

Project risk Management Course id: MDP 273a / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

Managing risk is easy...with the right process. A proactive project manager tries to resolve problems before they occur. By thinking ahead, you can avoid unexpected issues, scope changes, and daily dilemmas from ruining the fate of your project. This course will introduce you to widely accepted risk assessment, management, and control practices using effective tools and techniques. This course is 100% compliant with the Project Management Institute®’s (PMI®’s) current A Guide to the Project Management Body of Knowledge® (PMBOK® Guide).

What you Will learn » Plan risk management » Identify risk » Analyze potential risk probability and impact » Investigate risks using Monte Carlo Analysis Methods » Build a risk response plan

Project Cost Management Course id: MDP 270a / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

Without accurate cost estimates, your project is in trouble from the start. Start your project off on the right foot by building a budget that realistically reflects the costs for executing the project. Develop reliable cost estimates by assessing necessary project resources, apply cost estimating methods, adjust the estimates based on resource availability and project risks, and evaluate the quality of cost estimates prepared by others. This course is 100% compliant with the Project Management Institute®’s (PMI®’s) current A Guide to the Project Management Body of Knowledge® (PMBOK® Guide).

What you Will learn » Perform analogous and parametric estimating » Use bottom-up estimating » Record cost estimates and evaluate their quality » Estimate the costs of long-term and multi-year projects » Employ time-phased budgeting

12 1.800.288.7246


Project Quality Management Course id: MDP 271a / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

Want quality? Plan for it! Managers who plan for quality are the ones who most often achieve it. This course focuses on both the management of product quality and the management of the process quality for creating project deliverables. It provides you with exposure to the tools, techniques, and metrics used to ensure that suffi cient product and process quality is achieved. It includes exercises which allow you to learn how to plan quality into a project and determine key metrics to manage project and process quality. This course is 100% compliant with the Project Management Institute®’s (PMI®’s) current A Guide to the Project Management Body of Knowledgege® (PMBOK® Guide).

What you Will learn » Understand project quality management principles » Connect process quality to product quality» Acquire tools for project quality management» Use metrics to manage project and process quality » Ensure continuous quality improvement of the project management

process

e

Learning These courses are also offered online. Visit www.CorpEdGroup.com/go/eLearning

Project human resource Management Course id: MDP 268a / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

Build and manage effective teams. Effective project managers must possess strong skills in organizational planning, team building, and staff management. Acquire the tools you need to face the challenges of managing matrix teams and virtual teams, while examining motivation, infl uence, power, and effectiveness theories from industrial-organizational psychologists and management theorists. This course is 100% compliant with the Project Management Institute®’s (PMI®’s) current A Guide to the Project Management Body of Knowledge® (PMBOK® Guide).

What you Will learn » Identify and document project roles, responsibilities, and reporting relationships » Develop a human resource plan » Create a responsibility assignment matrix» Understand team development, personality preferences,

and behavioral profi les » Develop and manage the project team

Project Procurement Management Course id: MDP 274a / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

Get the resources you need. You can't manage effectively without adequate resources. This course is designed for project managers who will have procurement responsibilities and for those who will interact with designated procurement professionals. Although it mainly focuses on procurement from the buyer's perspective, the fi nal section explores procurement from the seller's point of view. This course is 100% compliant with the Project Management Institute®’s (PMI®’s) current A Guide to the Project Management Body of Knowledge® (PMBOK® Guide).

What you Will learn » Explore an operational model for procurement and contract management » Plan, conduct, and administer procurements » Develop a process to maintain the integrity of the buyer-seller engagement» Communicate your resource needs effectively» Create a customized procurement overview plan





Principles and techniques of Project Management Course id: MDP 407a / duration: 3 Days / Credits: 2.1 CEUs, 21 PDUs

Build a foundation that supports every project you manage. Sound management is the foundation of every successful project. This comprehensive course gives you the tools you need to build that solid foundation. Combining lectures, classroom discussions, exercises and an integrated case study, you will grasp the concepts that lay the groundwork of the project management profession. This course is 100% compliant with the Project Management Institute®’s (PMI®’s) current A Guide to the Project Management Body of Knowledge® (PMBOK® Guide).

What you Will learn » Understand the project management framework and project management

process groups » Learn the components of successfully managing projects » Identify key stakeholders » Explore organizational structures and their impact on managing projects» Manage project quality and risk » Facilitate project integration management

Managing troubled Projects Course id: MDP 209 / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

Get that project back on track! What do you do when a project goes bad? How can you recover or rescue it in time to meet your business objectives? In this course, you’ll learn about the strategies and tools you can use to put troubled projects back on course.

What you Will learn » Organizing and leading the recovery » Assessing project problems » Performing root cause analysis » Developing a recovery plan » Avoiding troubled projects in the future

Project Management fast track Course id: MDP 169a / duration: 5 Days / Credits: 3.5 CEUs, 35 PDUs

Short on training time? don’t worry! Pull together all the Knowledge Areas and processes of project management with this fast-paced course for practicing project managers. Successful completion earns you the thirty-five educational units required to take the PMP® Certification Exam; plus, the course also includes a Project Management Professional® (PMP®) preparation component. Exercises, a case study, and a variety of discussion topics extend and reinforce learning. Templates, including a project charter, scope statement and quality management plan, are included for project documentation. This course is aligned with the Project Management Institute®’s (PMI®’s) current A Guide to the Project Management Body of Knowledge® (PMBOK® Guide).

online: Preparing for the PMP® Course id: MDO 225a / duration: Self-paced / Credits: 1.8 CEUs, 18 PDUs

Prepare project managers for the Project Management Professional® (PMP®) Certification Exam. You will be able to develop your own custom study plan that increases your chances of successfully passing the PMP® Certification Exam offered by the Project Management Institute® (PMI®). This course is 100% compliant with the Project Management Institute®’s (PMI®’s) A Guide to the Project Management Body of Knowledge® (PMBOK® Guide).

What you Will learn » Acquire team building and leadership techniques » Manage project cost » Manage project time » Manage project quality » Manage project human resources » Manage project scope » Manage project procurement and contracts » Manage project communications» Manage project integration » Receive a summary of the » Manage project risk PMP® Certification Exam

ProjECt ManaGEMEnt // Ex AM PREPARATION

“The�instructor�was�obviously�experienced,�knowledgeable�and�engaging.�She�patiently�repeated�concepts�when�requested,�gave�relevant�examples,�provided�understanding�and�clarification�when�challenged�with�foreign�students,�thus�overcoming�any�language�or�cultural�barriers.�I�truly�enjoyed�her�class!”

—Project Management for Everyone ii Student

Project Management Self-paced eLearning from the Corporate Education GroupYou’ve been tasked to save time and money, while increasing your skills to do more with less. So, why not consider our online project management training?

the Corporate Education Group, in conjunction with Boston university Corporate Education Center, offers online project management courses and certifi cate programs that will:accommodate your schedule—anytime, anyplace Get the training you need at your own pace, while saving time and money on travel and travel-related expenses. This means less disruption to workfl ow—and your budget.

Learn project management skills…in a whole new way Develop the skills necessary to effectively and effi ciently take a project through its life cycle. Our animated PMP® Mentor, “Stan,” assists in understanding diffi cult concepts based on adult learning theory. Interactive and easy to navigate case studies and exercises allow for “learning by doing”, while knowledge checks, graded quizzes, and a fi nal exam allow you to continuously measure your progress.

Provide a wealth of resources to take right back to the job Students receive more than just a deck of slides! Tools, templates, and job aids are provided for immediate use on projects; in addition, access to discussion boards and instructor-led chat sessions allow participants to ask for direction and discuss real-world situations.

allow you and your organization to learn from the best Besides being backed by a leading university, we are also a Charter Member of PMI®’s Corporate Council and a Registered Education Provider (R.E.P.) with online content available in all Knowledge Areas of PMI®’s A Guide the Project Management Body of Knowledge® (PMBOK® Guide). We also offer online PMP® Certifi cation Exam preparation.

Choose the delivery method that works for you and/or your company: option 1: Pick and Choose by Course Mix and match any of the ten online classes to meet your personal or organizational needs: • MDO451a: Project Framework and Integration Management • MDO189a: Project Scope Management • MDO272a: Communications Management • MDO269a: Project Time Management • MDO273a: Project Risk Management • MDO270a: Project Cost Management • MDO271a: Project Quality Management • MDO274a: Project Procurement Management • MDO268a: Project Human Resource Management • MDO225a: Preparing for the PMP® Exam

option 2: Certifi cate Bundles Save more by purchasing “bundled” classes and earn a certifi cate from Boston University Corporate Education Center! Certifi cate programs include: • MDB507a: Certifi cate in Project Management • MDB506a: Comprehensive Project Management Certifi cate • MDB504a: Foundations of Project Management Certifi cate • MDB505a: Principles of Project Management Certifi cate

option 3: Enterprise Licenses For organizations that want to put our online courses on their own platforms, we offer competitively priced enterprise licensing solutions.

option 4: Blended Learning Combine our self-paced project management online classes with our instructor-led classes to create a blended and customized learning solution to meet your learning objectives.

But don’t just take our word for it — why don’t you see for yourself? For more information, call your Corporate Account Executive at 1.800.288.7246.

For a free demonstration, go to: www.CorpEdGroup.com/go/eLearning




apply your Project Management training to a Master’s degree at Boston university.Complete the online or instructor-led Certifi cate in Project Management and earn course waivers in the Boston University Metropolitan College Master of Science in Project Management (MSPM) degree program. For eligible students, the Corporate Education Center’s instructor-led or online Certifi cate in Project Management waives two (2) course requirements for the MSPM degree program. Successful completion of these certifi cate programs will not guarantee acceptance into the master’s degree program; students must complete the BU Metropolitan College graduate application and apply for admission.

e

LearningeLEarninG BundLE oPtionS—idEaL for Your SuCCESS! Corporate Education Group’s online project management programs provide you and your organization with rich content and tools to ensure that you are able to apply what you learn back on the job. Through discovery learning, case studies, knowledge checks, quizzes and exams, and social learning tools, you and your organziation will enhance your skills in project management and prepare you for the PMP® Exam.

Certifi cate in Project Management mDb 507a comprised of MDO 451a Online Project Framework and Integration Management MDO 189a Online Project Scope Management MDO 272a Online Project Communications Management MDO 269a Online Project Time Management MDO 273a Online Project Risk Management MDO 270a Online Project Cost Management MDO 271a Online Project Quality Management MDO 274a Online Project Procurement Management MDO 268a Online Project Human Resource Management

as an added bonus, purchase the entire program (mDb 507a) and receive a complimentary mDo 225a: online preparing for the pmp® exam course upon request. certain restrictions do apply.

ask us about our convenient payment plan option.

foundations of Project ManagementmDb 504a comprised of MDO 451a Online Project Framework and Integration ManagementMDO 189a Online Project Scope Management MDO 272a Online Project Communications Management

Principles of Project Management mDb 505a comprised of MDO 269a Online Project Time Management MDO 273a Online Project Risk Management MDO 270a Online Project Cost Management

Comprehensive Project Management mDb 506a comprised ofMDO 271a Online Project Quality Management MDO 274a Online Project Procurement Management MDO 268a Online Project Human Resource Management

Students are expected to begin their program within 15 days of registration, and to complete each course within 60 days of enrollment or less. If a student does not complete their entire program within the allotted time, their access is subject to termination. Refunds will not be provided for any unused or incomplete courses.

completion times for bundles are as follows:MDB 507a must complete within 2 years of enrollment or less MDB 504a must complete within 180 days of enrollment or lessMDB 505a must complete within 180 days of enrollment or less MDB 506a must complete within 180 days of enrollment or less

note: any of these courses can be taken individually or bundled at discount prices.

* ceus and pDus awarded on per course basis. credits listed are based on bundle purchased.

Credits 6.0 CEus*

60 Pdus*

Credits 18 CEus*

180 Pdus*

Credits 6.0 CEus*

60 Pdus*

Credits 6.0 CEus*

60 Pdus * online: Preparing for the PMP® ExamCourse id: MDO 225a / duration: Self-paced / Credits: 1.8 CEUs, 18 PDUs

Prepare project managers for the Project Management Professional® (PMP®) Certifi cation Exam. You will be able to develop your own custom study plan that increases your chances of successfully passing the PMP® Certifi cation Exam offered by the Project Management Institute® (PMI®). This course is 100% compliant with the Project Management Institute’s (PMI®’s) A Guide to the Project Management Body of Knowledge® (PMBOK® Guide).

ProjECt ManaGEMEnt // eLEARNING

16 1.800.288.7246

ProjECt ManaGEMEnt // MASTERS

ProjECt ManaGEMEnt MaStEr’S CErtifiCatE for professional project managers who want to advance their careers to the next level. This certificate program is for accomplished project managers who want to make significant contributions to their organizations and their own careers by managing projects that can make a positive business impact. As a prerequisite, participants must have successfully completed our Certificate in Applied Project Management program, our traditional, classroom-based or online Project Management Certificate program, have had equivalent training to it, or be a certified PMP® (PMP® Certification is desired, but not required). Combining business knowledge, proven project management techniques, and an expanded focus on the organizational aspect of projects, this program builds on the philosophies of our other successful management development programs; it provides relevant, effective, learning events that guide participants to increased understanding and capability through hands-on learning.

to earn your Project Management Master‘s Certificate, you must complete the four courses below.*

required coursesMdP 111a Strategic alignment of the Project Portfolio ........................................................................................ 16MdP 117a Program Management: Managing in the Complex Multiple Project Environment ...................... 16MdP 118 developing a Project Management office (PMo) .................................................................................. 17 MdP 115 Business Management Skills for Project Managers ............................................................................ 17

note: you may take any of these courses without enrolling in the certificate program. * You must complete all four courses within eighteen months to earn your Project Management Master’s Certificate.

Strategic alignment of the Project Portfolio Course id: MDP 111a / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

Get in sync with your corporate strategy. Aligning projects with corporate strategy is a major key to success. This course surveys the popular views of corporate strategy, and will equip the project manager with the tools and skills necessary to keep projects on the organizational fast track.

NOTE: Participants are required to bring real-world project information to class for discussion.

What you Will learn » Overview of business strategy » Effective models of business strategy » Implementing strategies with projects » Ensuring strategic alignment

Program Management: Managing in the Complex Multiple Project Environment* Course id: MDP 117a / duration: 3 Days / Credits: 2.1 CEUs, 21 PDUs

Got your hands full? Get some help! Today’s business projects are growing in size and complexity, resulting in additional demands on project managers. Where can you turn for help? To this course, which features tools and techniques that can help you succeed in an increasingly complex program environment.

What you Will learn » Plan and control programs» Organize and manage large teams » Manage project managers» Prioritize effectively» Track multiple projects

* This course is not a preparation for PMI®'s PgMP® Certification Exam.



“I�am�totally�focused�on�building�new�facilities�in�China.�Little�did�I�know�when�I�started�the�project�to�improve�our�project�management�skills�and�implement�PM�best�practices,�that�I�would�benefit�personally�so�much�from�this�project.�I�cannot�imagine�doing�what�I�am�doing�now�without�the�benefit�of��the�education�you�and�your�team�provided�us.”

—Customized Project Management training Student




Business Management Skills for Project Managers Course id: MDP 115 / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

Learn to speak the language of business. To succeed as a manager, you need to communicate the value of projects to senior managers in common business fi nancial terms. This course gives you a handle on these key communication skills—as well as an improved understanding of the fi nancial impacts of typical project decisions.

What you Will learn » Understand how businesses operate » Measure success in a business » Build a business case for your project » Sell your project to senior management » Assess the fi nancial impacts of project decisions

developing a Project Management offi ce (PMo) Course id: MDP 118 / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

dedicate your organization to successful project management. A dedicated Project Management Offi ce (PMO) can make the difference between being competitive or being left behind. In this course, you’ll learn how a properly organized and managed Project Management Offi ce (PMO) can help your organization achieve project success.

What you Will learn » Determine the type of PMO you need » Relate the PMO to business needs » Survive the start-up phase » Get buy in from key players

facilitating Project Performance improvementCourse id: MDP 326 / duration: 1 Day / Credits: 0.7 CEUs

Wave goodbye to project failures and unnecessary waste. This workshop provides you with a practical, step-by-step approach to facilitating learning and continuous improvement in your project organization. By developing Multi-Level LearningTM skills, you will acquire the ability to reduce risk, deliver faster results, eliminate waste, and improve teamwork across the project portfolio.

What you Will learn » Foundations, principles, and roles within Multi-Level LearningTM » Continuous project improvement » Cross-project improvement » Strategic portfolio alignment

Project Management Earned Value Management Systems & Methods (EVMS) Course id: MDP 256A / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

accurately assess project progress. To get where you’re going, you fi rst need to know where you stand. Earned Value Management quantitatively assesses the real progress of a project by understanding the work completed, the time taken, and the actual costs or effort. In this course, you’ll learn the fundamental tools and techniques for measuring project performance and the best methods for conveying this information to management and stakeholders.

What you Will learn » The importance of a good cost/schedule baseline to measure

performance against » The concepts of Earned Value and Performance measurement » The tools and techniques for using Earned Value for either cost-driven or

effort-driven projects » The numerous techniques for assessing earned value » How to determine and analyze cost and schedule variances » Learn the use of PV/EV/AC – the three major components of Earned Value » How to calculate and use CPI and SPI » How to analyze the Earned Value metric » How to forecast the results of your project using earned value

Visit www.CorpEdGroup.com for detailed course outlines and new course listings.

18 1.800.288.7246


Scheduling Success: an in-depth analysis of Project Scheduling Course id: MDP 325 / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

in today’s fast-changing business climate, successful projects are essential for organizational survival. Project scheduling and control are critical functions for managing projects successfully. This intensive, two-day workshop is designed to provide practical, hands-on experience in the planning, development, maintenance, analysis, communication, and reporting of project schedules. The project schedule is often one of the most visible elements of project management in an organization. Learn methods to help ensure that your schedules provide valuable information, early warning of potential problems and analysis capability throughout the project life cycle.

What you Will learn » How to translate critical scope components » Project time management processes » Critical path methodology » Methods to update and analyze your schedule » Options for problem resolution» Types of project reports » How to convey schedule information

PMi®-Scheduling Professional (PMi-SP®) Certification Exam Prep Course id: MDP 880 / duration: 3 Days / Credits: 2.1 CEUs, 21 PDUs

are you looking to take the PMi-SP® Certification Exam? This intensive three-day workshop is designed to provide practical, hands-on experience in the planning, development, maintenance, analysis, communication, and reporting of project schedules as well as tips and strategies for passing the Project Management Institute®’s PMI-SP® Certification Exam. The project schedule is often one of the most visible elements of project management in an organization. Learn methods to help ensure that your schedules provide valuable information, and early warnings of potential problems and analysis capabilities throughout the project life cycle. This course covers the tasks included in each of the five domains tested on the PMI-SP® Certification Exam.

What you Will learn » Tasks included in the five domains identified in the PMI-SP® Examination » Specification: schedule mission management and schedule creation» Schedule maintenance, schedule analysis and schedule

communication/reporting» How to translate critical scope components » Project time management processes» Critical path methodology » Methods to update and analyze your schedule » Options for problem resolution » Types of project reports » How to convey schedule information » Tips and strategies for studying for the PMI-SP® Certification Exam

advanced risk ManagementCourse id: MDP 390 / duration: 3 Days / Credits: 2.1 CEUs, 21 PDUs

Project management is risk management. Industry defines a successful project as receiving the expected function on the original date and at the price originally committed. When surveyed, most executives regardless of the industry they represent, will state that what they receive in terms of a project delivery satisfies those requirements only about 25% of the time. This course uses a case study-based methodology to provide you with the tools and techniques to address multiple approaches to risk management.

What you Will learn» Risk management tools and techniques» Risk assessment and evaluation experience» A team approach to fostering group interaction

Project Planning and ControlCourse id: MDP 453 / duration: 3 Days / Credits: 2.1 CEUs, 21 PDUs

Your project won’t succeed if you can’t keep it on track. Today’s projects are constrained by aggressive deadlines and limited resource availability. To succeed, you need practical skills that enable you to effectively plan, monitor, and control projects. This course stresses simple, logical approaches to planning and control. “Hands-on” exercises using case studies reinforce learning.

Microsoft® Project is used throughout the course to illustrate the integration of concepts and tools.

a frEE Cd containing custom Microsoft® Project 2003 views, tables, filters, and reports is included with this course.

What you Will learn» Employ the project planning process » Estimate effectively » Schedule tasks and resources » Record project progress » Use the project plan as a model » Manage using Microsoft® Project

(Note: Although Microsoft® Project is used to facilitate the exercises, this is principally a concepts and practical techniques course, not a Microsoft® Project course.)




Manage agile Projects using ScrumCourse id: MDP 389 / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

use Scrum for project success. Agile project management is a methodology based on the idea that projects must be able to adapt to ever-changing business needs. To minimize risk, components are built in small, discrete timeframes. While not directly addressed in the A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Scrum is a form of iterative project management referenced in the PMBOK® Guide.

What you Will learn » Scrum project management versus traditional project management » Benefi ts and challenges of agile approaches » Scrum process framework and team dynamics

Effective Project Leadership Course id: MDP 255 / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

What does it take to lead effectively? For starters, the ability to assess situations quickly and accurately to maximize project resources and minimize project threats. How can you acquire this ability? By participating in this two-day course. You’ll explore effective strategies for leading teams, motivating personnel, managing change, and more. And you’ll also complete a project leadership assessment tool and learn the various leadership styles.

What you Will learn » Demonstrate project leadership skills » Learn and employ motivational strategies » Incorporate leadership into your project’s change management processes » Create strategies for project success


“�I�liked�how�the�instructor�was�passionate�about�the�subject�and�made�it�fun�to�learn.”

— Effective Project Leadership Student


20 1.800.288.7246

for additional classes that enhance critical skills, see our Leadership, Management & Communications section starting on page 34.

ProjECt ManaGEMEnt // CRITICAL SKILLS

facilitation Skills for Project ManagersCourse id: MDP 455 / duration: 1 Day / Credits: 0.7 CEUs

a successfully facilitated meeting helps to achieve and exceed the project goals. It can surface the knowledge of the group, the dynamics within a group, improve decision making, overall quality, and team cohesiveness – and be enjoyable, too! Facilitation is an art and a science that consists of a set of skills that can be learned. Successful facilitators can recognize and balance the needs of the meeting, the individuals, and the team. This workshop addresses the more difficult challenges faced by project managers in meetings and does it in a fun and interactive way. In this workshop, challenging behaviors of individuals and groups are associated with various animal categories. We’ve all been in meetings with the “wise old owl” who philosophizes at great length. And we all know what it feels like when there is an “elephant in the room.” The images may be simple to grasp, but this is not a basic meeting management workshop!

What you Will learn» The role of the meeting facilitator» Three success factors of meetings» Skills required for facilitation» To identify the challenging meeting behaviors of individuals and groups» To apply what you have learned using real situations

Working in a Matrix organization: techniques for Project Managers Course id: MDP 456 / duration: 1 Day / Credits: 0.7 CEUs

the multiple priorities and relationships of working in a matrix organization can be challenging, complex, and feel like chaos! This training explores what a matrix organization is, the advantages and disadvantages of it, as well as the impact of trying to successfully manage projects in a matrix. The matrix emphasis is on sharing expert/specialist resources across projects that may, themselves, have shared leadership between project management and functional management. Because of this, for a matrix organization to be successful, it must emphasize team, collaboration, relationships, accountability and shared systems and processes. The ability to be proactive and act independently while still maintaining the ability to act as a team is important. This training introduces several tools and techniques for working in a matrix successfully. These include: influencing without authority, building relationships, and managing at different levels within the organization.

What you Will learn » The definition of matrix management » The strengths and weaknesses of a matrix » How to identify success points for your work in a matrix » How to create and use a communication plan within a matrix » How to use “exchange currencies” to influence within a matrix

Coaching Skills for Project ManagersCourse id: MDP 457 / duration: 1 Day / Credits: 0.7 CEUs

Coaching is a process that facilitates productive changes. It does this through the creation of a conscious and structured relationship that is focused on learning, improving, and delivering business results. A coach can help guide, create, and monitor processes for individuals and teams to take purposeful actions in achieving goals. Coaching is not management and not leadership. This course is the first step in learning to be a coach. You will watch and experience being coached, learn basic skills, become familiar with some tools of coaching, and learn when it is appropriate for project managers to use or not use coaching.

What you Will learn » Coaching - what it is, how to do it, and when» To use the basic skills of coaching to: – Surface powerful questions – Create actions and be accountable to them – Listen between the lines – Try new perspectives and reframing» How to develop coaching relationships and processes that are based

on a contract, goals, and permissions» Where to find additional resources and facts on coaching

Leadership and Communication Skills for Project ManagersCourse id: MDP 454 / duration: 1 Day / Credits: 0.7 CEUs

Leadership is about change and moving forward. Successful project managers are effective communicators that know when and how to be a leader. Each person and each project requires a slightly different style and approach. This workshop will teach project managers what leadership is, the role it can play in projects and organizations, and the techniques to foster leadership and communication skills. The organizational culture and communication needs of a project will be examined and the impact that they have. A variety of current leadership models and tools relevant to project managers will be learned.

What you Will learn» Define what leadership is and what is required on a project» Analyze leadership and its impact on projects» Understand your personal leadership style and how to make it work on

projects» Use the definition of communication to understand different styles

and encodings» Acquire a tool that identifies organizational culture and learn how to use

it effectively » Highlight the importance of project sponsors and their communication

needs» Identify leadership and communication qualities and skills of an effective

project manager




PrinCiPLES of ProjECt ManaGEMEnt & BuSinESS anaLYSiS CErtifiCatEProject management and business analysis skills development all in one! This five-day certificate program will provide you with the basics of project management and business analysis while working through case studies and team exercises to practice and reinforce what you are learning in the classroom. Develop the necessary skills to manage projects, take on the role of business analyst, and foster successful projects.

to earn your Principles of Project Management & Business analysis Certificate, you must complete the two courses below.*

required coursesMdP 407a Principles and techniques of Project Management............................................13Ba 111 Core Competencies for the Business analyst .............................................................26

note: you may take any of these courses without enrolling in the certificate program. * You must complete both courses within eighteen months to earn your Principles of Project Management & Business Analysis Certificate.

Simulation of real-World Project Management Course id: MDP 460a / duration: 3 Days / Credits: 2.5 CEUs, 25 PDUs

Put your management skills to work! When it comes to project management, there’s a big difference between theory and practice. That’s where this hands-on course really stands out. Using a copyrighted software package called the Project Management Simulator©, you’ll manage a virtual project that simulates all the challenges, deadline pressures, and directional changes of projects in the real world. There’s no better way to prepare for managing a real project! This course is 100% compliant with the Project Management Institute®’s (PMI®’s) current A Guide to the Project Management Body of Knowledge® (PMBOK® Guide).

What you Will learn » Utilize key project management tools» Plan and assign resources effectively» Handle potential management pitfalls » Finalize an integrated work plan» Execute project plans» Monitor and control project progress

* Participants are required to complete a pre-work assessment prior to attending this class.

Microsoft® Project 2007: Exploring the PowerCourse id: MDP 636e / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

Put a powerful tool on your side. Microsoft® Project 2007 provides powerful support for project management. In this course, you’ll learn the major features and functions of the software, and use them to initiate, plan, execute, control, and report progress. Participants are encouraged to bring samples from their work projects to class, which can be incorporated into the exercises.

prerequisites To achieve the full benefits of this course, attendees should have either completed MDP407A: Principles and Techniques of Project Management, or have a thorough background in the fundamentals of project management.

What you Will learn » Work Breakdown Structure (WBS) and Task Outline features of

Microsoft® Project » Control the scheduling of project tasks » Understand resource management capabilities » Use the tracking and controlling features » Produce summarized and detailed project reports » Analyze and adjust schedules, resources and costs

take away a Cd full of Microsoft® Project templates that you will be able to apply to your job immediately!

finance and accounting for non-financial ManagersCourse id: MDP 201b / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

in business, money is happiness! Increasing profits and performance are two of the major responsibilities of every manager. This course will enable you to communicate confidently using financial data and help you gain practical insights into the crucial financial measurements used by top management.

What you Will learn » The skills, confidence, and competence to master the numbers side of your business » An understanding of how your decisions impact the bottom line » The ability to focus clearly and concisely on critical financial indicators » Better decision making based on hard financial data



ProjECt ManaGEMEnt // ANCILL ARY PROGRAMS & COURSES

22 1.800.288.7246

ProjECt ManaGEMEnt // MASTERSPrinCE2®

You KnoW thE PMBOK® Guide. do You KnoW hoW to aPPLY it?PRINCE2® (Projects in Controlled Environments) is a universal project management methodology—one that is independent of any particular area of application. It’s the de-facto project management methodology used extensively by the government of the UK. It’s an ideal methodology for applying A Guide to the Project Management Body of Knowledge® (PMBOK® Guide).

PRINCE2® offers a common sense, realistic approach to the management of projects of all sizes. It is a process-based methodology that highlights how eight components, when understood and effectively addressed, can reduce risks in all types of projects. Based on the same concepts as the PMBOK®

Guide, PRINCE2® spotlights a number of areas to reinforce the PMBOK® Guide and answers the question “how do I apply these concepts in my projects?”

in addition, PrinCE2® is:» Adaptable to changing circumstances» Reliable—ensures that the results you deliver will truly match the needs of your customer» Customizable—can be tailored to meet the individual needs of any project

PrinCE2® foundation Course id: MDP 334 / duration: 3 Days / Credits: 2.1 CEUs, 42 PDUs

Want to get a handle on PrinCE2®? Appropriate for anyone who sees the need for a controlled approach to managing projects, this foundation course provides a comprehensive understanding of PRINCE2® theories and prepares participants for the Foundation Certification Exam.

NOTE: Significant pre-course and evening work will be necessary to prepare for the Foundation Certification Exam, which is given at the conclusion of the course.

What you Will learn » PRINCE2® Overview » Examine the theory behind the PRINCE2® methodology» Start a PRINCE2® project » Plan a PRINCE2® project » Execute a PRINCE2® project » Close a PRINCE2® project » Understand the PRINCE2® organizational structure, components,

processes, techniques, and management products» Prepare for the PRINCE2® Foundation Exam

PrinCE2® Practitioner Course id: MDP 335 / duration: 2 Days / Credits: 1.4 CEUs, 28 PDUs

apply PrinCE2® in the real world. The theory behind the PRINCE2® method is only one part of the equation. You must also learn to apply the theory to real project situations. This course provides hands-on experience with applying PRINCE2® and prepares participants for the Practitioner Certification Exam.

NOTE: Significant pre-course and evening work will be necessary to prepare for the Practitioner Certification Exam, which is given at the conclusion of the course.

prerequisite MDP 334 PRINCE2® Foundation

What you Will learn » Apply the elements of PRINCE2® in a realistic, practical setting» Organize, plan, control, and close projects quickly and effectively » Practical application of PRINCE2® through the use of detailed case study» Comprehensive preparation for the PRINCE2® Practitioner Certification

Exam

PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

The Swirl logo™ is a Trade Mark of the Office of Government Commerce.

PrinCE2® overviewCourse id: MDP 369 / duration: 1 Day

Get an overview of PrinCE2®. The PMBOK® Guide – while providing encyclopedic coverage of project management – still requires its practitioners to employ a project management methodology so that work can be planned, performed, and controlled effectively. In the UK, Europe, and in over 150 countries worldwide, the PRINCE2® project management methodology is the methodology of choice to identify and organize the key elements – from the PMBOK®Guide and other sources that are critical to project success. PRINCE2® offers a common sense, realistic approach to the managing of projects of all sizes. It is a process-based methodology that highlights how eight particular components, when understood and effectively addressed, can additionally reduce risks in all types of projects. This course will provide an overview of the PRINCE2® method, review the major elements (and their particular benefits) of the methodology, and provide practical examples of how PRINCE2® can improve the success rates of all project managers, working on all types and sizes of projects.

What you Will learn » The major elements of PRINCE2® » How PRINCE2® differs from other methodologies » Key terms and concepts in PRINCE2® » How PRINCE2® adds value to project management at the

organizational level and for the project manager » The eight processes, eight components, and three techniques:

why they are included and the benefits they provide » The applicability of PRINCE2® to real-life projects

Go to www.CorpEdGroup.com/go/PrinCE2 to see our detailed course outlines and schedules.

business analysis

23 Corporate Education Group®

www.CorpEdGroup.com 23

BuSinESS anaLYSiS—BridGE thE GaP BEtWEEn BuSinESS and it.

The role of the business analyst (BA) is to clearly and consistently identify the business needs of their clients and other project stakeholders, and communicate those needs to software developers. In turn, business analysts help their organizations:

» Reduce development costs for new business applications

» Streamline the introduction of new products and services

» React quickly to new regulations

» Improve quality assurance and communications between business lines and IT

Boston University Corporate Education Center, a part of the Corporate Education Group, is designated by the IIBA® as a Charter Endorsed Education Provider.

» Group and individual learning activities with break-out rooms and whiteboards

» Discussions and chats

» Quizzes and surveys (polling)

» Application sharing (spreadsheets, word documents, etc.)

» Multipoint video (facilitator and student video via webcam)

» Streaming video (playback of video clips)

» The ability for instructors to share fi les with students in real time, downloaded to your desktop

» Tools, templates, and job aids for immediate use on your own projects (not just a slide deck!)

» Consistency—align resources and train a globally-dispersed group standardized content all at the same time

» Savings—save money on travel and travel-related expenses and increase your company’s bottom line by cutting development costs for new business applications

» Convenience—complete courses from the offi ce, home, or wherever the Internet is accessible

» Effi ciency—½ day sessions mean projects aren’t put on hold

» flexibility—virtual courses can be taken alone or in conjunction with our traditional, classroom-based training

» Valuable resources to take back to the offi ce and use immediately—unlike most training providers, we give you tools, templates and job-aids for immediate use on your own projects (not just a slide deck!)

» Position validation—improve knowledge and self confi dence in recommending solutions that directly impact your organization and show that you or your groups are trained for success

» Choices, choices, and more choices—take courses individually that cover all the Knowledge Areas of the International Institute of Business Analysis®’s (IIBA®’s) Business Analysis Body of Knowledge® (BABOK®) or earn a Business Analysis Certifi cate

Virtual Business analysis training and Certificate ProgramInstructor-led, online, synchronous training from your home or job. It’s as close as you can get to a live classroom, without the lost time or cost of travel. Our virtual training includes:

Why invest in Business analysis Virtual Learning from the Corporate Education Group:

for more information, go to: www.CorpEdGroup.com/go/BaV

now available!

business analysis

24 1.800.288.7246

BuSinESS anaLYSiS rEadinESS aSSESSMEntraising the bar (business analysis readiness) of your organizationUse our online objective Business Analysis Readiness Assessment to help evaluate your organization’s current knowledge in each of the IIBA®’s Business Analysis Body of Knowledge® (BABOK® v 2.0) six core Knowledge Areas. Our assessment includes 50 multiple-choice questions, all mapped to the BABOK®, using the same question ratio as the Certified Business Analysis Professional® (CBAP®) Exam.

Our unique assessment takes less than two hours to complete, and randomly selects 50 questions from a bank of “practice-oriented” questions. The assessment randomizes the order each question is presented, and then randomizes the answer choices for each question. This triple-randomization process creates an individualized assessment for each participant. No participant will receive the same assessment.

the assessment questions include questions from each of the BABOK® Knowledge areas as follows:

Each participant is then assessed on their level of business analysis knowledge and receives a coaching report that guides them to the courses and associated readings that will help refine strengths and develop weaknesses.

Where applicable, each organization will receive a summary of the data along with a coaching report that will aid your organization in further development.

for more information on the Business analysis readiness assessment, please call 1.800.288.7246.

BABOK® v2.0 Knowledge Area Percent of Questions per 50 question Assessment

Enterprise Analysis 19.33%

Business Analysis Planning & Monitoring 14.0%

Elicitation 16.0%

Requirements Analysis 15.33%

Requirements Management & Communication 19.33%

Solution Assessment & Validation 16.0%

business analysis


www.CorpEdGroup.com

BuSinESS anaLYSiS CErtifiCatEhere are the tools you need for success! Our Business Analysis Certifi cate is designed for all individuals who want to become qualifi ed to enter the fast-growing, highly-lucrative business analysis fi eld. Business analysis play a vital role in analyzing business needs and determining solutions that apply analytical skills to those needs.

to earn your Business analysis Certifi cate, you must complete the four courses below.*

required courses and recommended orderba111 core competencies for the business analyst (required as fi rst class)** ..................... 26ba114 plan, manage, and communicate requirements .......................................................... 26ba113 collaborate with stakeholders to elicit requirements ................................................. 26 ba112 model and Document your project requirements ......................................................... 26

note: you may take any of these courses without enrolling in the certifi cate program.

* You must complete all four courses within eighteen months in order to earn your Business Analysis Certifi cate.

** You can waive BA 111 by taking the Business Analysis Readiness Assessment and passing with a 75%, or if you can show comparable training experience by providing a copy of a certifi cate of completion and outline of the course(s) taken.

Certifi cate in applied Business analysisCourse id: BA 212 / duration: 12 Saturdays / Credits: 7 CEUs, 70 PDUs, 70 CDUs

Prepare yourself for any challenge. Our Certifi cate in Applied Business Analysis offers you more than just a chance to build your career. With sessions that run over ten Saturdays, this course equips you with all the skills you need to perform the business analyst role effectively throughout the project life cycle.

The material in the program is directed at both the novice looking to enter the fi eld and the self-taught veteran looking to fi ll skill and knowledge gaps. Participants of the program come from many disciplines such as information technology, health care, telecommunications, fi nancial, and retail services.

mapping to the iiba®’s Business Analysis Body of Knowledge® (BABOK®)This course supports understanding and application of tasks and techniques of the following the BABOK® Knowledge Areas:

» Enterprise analysis » Requirements analysis and documentation » Business analysis planning and monitoring » Requirements management and communication » Elicitation » Solution assessment and validation

CuStoMiZation doES not MEan CoStLY.Certifi cates listed here are only an example of what is available. Although these certifi cates are offered publicly, we are able to cost-effectively tailor and customize curriculum by incorporating your organization’s specifi c practices, including: • terminology • templates • Exercises • Methodologies • Case studies • discussions • and more!

In addition, course modules can be combined from a variety of sources to develop a course or certifi cate tailored to your needs. Call 1.800.288.7246 for details.

BuSinESS anaLYSiS // INTERMEDIATE

Visit www.CorpEdGroup.com for detailed course outlines and new course listings.

business analysis

26 1.800.288.7246

Core Competencies for the Business analyst Course id: BA 111 / duration: 2 Days Course id: BAV 111 / duration: VIRTUAL (4 SESSIONS)Credits: 1.4 CEUs, 14 PDUs, 14 CDUs

Start with a solid foundation! To be effective as a business analyst, you need the core skills taught in this comprehensive, hands-on course. You’ll learn a business analyst’s roles and responsibilities; gain practical experience in requirements elicitation, analysis, documentation, and communication; and develop the skills you need to assess and validate solutions.

What you Will learn» Understand sequential, iterative, and agile development life cycles» Identify components of an effective business case» Perform stakeholder analysis and business analysis planning» Apply configuration management and change control» Employ analysis techniques to model solution scope» Assure quality control

Plan, Manage, and Communicate requirementsCourse id: BA 112 / duration: 2 DaysCourse id: BAV 112 / duration: VIRTUAL (4 SESSIONS)Credits: 1.4 CEUs, 14 PDUs, 14 CDUs

Success or failure—which will you choose? The business analyst plays a key role in determining the success—or failure—of new software development. This powerful, practical course gives you the tools you need to plan, manage, and communicate requirements effectively, while facilitating delivery of software that meets requirements and accomplishes your goals.

What you Will learn» Identify prerequisite tasks and work products required » Understand the relationship of the business analyst and the project

manager roles» Identify, categorize, and analyze stakeholders » Analyze risk and create response strategies» Create Work Breakdown Structures (WBS)» Assess the impact of change requests» Build a business analysis communication plan

Model and document Your Project requirements Course id: BA 114 / duration: 3 Days Course id: BAV 114 / duration: VIRTUAL (6 SESSIONS) Credits: 2.1 CEUs, 21 PDUs, 21 CDUs

Put the power of models on your side. Project failures and cost overruns can often be traced to insufficient requirements. The solution? This comprehensive course on requirements modeling and documentation. You’ll explore UML 2.0 and other modeling techniques, analyze and document requirements using a variety of models, and learn to select and implement models appropriate to specific solutions.

What you Will learn» Overcome requirements analysis and documentation challenges » Create context diagrams» Explore use case diagrams, descriptions, and scenarios» Model workflow » Analyze user interface requirements» Analyze non-functional requirements» Understand traceability » Select appropriate models

Collaborate with Stakeholders to Elicit requirements Course id: BA 113 / duration: 3 Days Course id: BAV 113 / duration: VIRTUAL (6 SESSIONS) Credits: 2.1 CEUs, 21 PDUs, 21 CDUs

Ensure accurate requirements. Without clear, comprehensive, and consistent requirements, successful software solutions are simply impossible. Focused on the Elicitation Knowledge Area outlined by the IIBA®'s Business Analysis Body of Knowledge® (BABOK®), this course enables you to work with stakeholders to ensure accurate and reliable requirements.

What you Will learn» Overcome requirements elicitation challenges » Practice elicitation techniques » Understand impact of communication styles on elicitation activities» Identify classifications of requirements» Ensure requirements quality» Select appropriate elicitation techniques

BuSinESS anaLYSiS // INTERMEDIATE

“The�knowledge�of�the�professor�was�completely�amazing.��His�lecture�style�was�interactive�and�extremely�engaging.”

—Business analysis Student

“The�instructor's�teaching�was�very�interactive�and�lively.��It�brought�out�the�best�in�me.”


Coming soon!Self-paced, Business analysis

online training

Call 1.800.288.7246 for details.

business analysis


www.CorpEdGroup.com

BuSinESS anaLYSiS MaStEr’S CErtifiCatEOur Master’s Certificate is for experienced business analysts who want to advance their careers to the next level. This certificate program is for business analysts who want to make significant contributions to their organizations and their careers by working on projects that have a positive business impact. As a prerequisite, participants must have successfully completed our Business Analysis Certificate, or an equivalent program.

To earn a Master’s Certificate in Business Analysis, you must complete 3 required courses:*

required Courses ba115 analyze new opportunities for your organization ............................................................. 27ba117 apply business analysis to iterative projects ...................................................................... 27

ba118 Write effective use cases ........................................................................................................ 28

note: you may take any of these courses without enrolling in the certificate program. * You must complete all three classes within eighteen months in order to earn your Business Analysis Master’s Certificate

analyze new opportunities for Your organization Course id: BA 115 / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs, 14 CDUs

opportunities create your future. Smart organizations prioritize projects based on whether they contribute to strategic goals and objectives. In this course, participants learn to apply business analysis practices to identify opportunities, build a business architecture framework, and determine the optimum investment path for projects.

What you Will learn » Identify, understand, and prioritize problems and opportunities » Determine risks and exposures » Investigate alternatives and relate decisions» Manage projects for value » Track project benefits» Implement new solutions for business and technical systems

apply Business analysis to iterative ProjectsCourse id: BA 117 / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs, 14 CDUs

the key to success is short project cycles. This rigorous course provides hands-on experience in Initiation, Planning Requirements, Design, Construction, and Closeout phases of Iterative and Adaptive Projects. You’ll also learn how to describe and apply Iterative and Adaptive project techniques, how to maintain effective quality assurance and risk management, and how to evaluate differences between common Iterative and Adaptive models.

What you Will learn» Work across the spectrum of process rigor » Understand main themes of iterative models» Identify iterative life cycle phases» Understand inception phase activities and techniques» Analyze and prioritize business use cases » Implement Extreme Programming (xP)» Understand the Dynamic Solutions Delivery Model (DSDM)

BuSinESS anaLYSiS // MASTERS



“Training�was�great.�It�enforced�real-world�job�duties�and�provided�good�tips�and�new�perspectives.”


business analysis

28 1.800.288.7246

// Masters

uML for the Business analyst Course id: BA 121 / duration: 2 Days / Credits: 14 CDUs, 1.4 CEUs

Gain the skills and knowledge necessary to create business analysis artifacts in unified Modeling Language (uML). Among the diagrams explained in detail are the use case diagram for user requirements modeling, the activity diagram for process and workflow modeling, the class and object diagrams for data modeling, the state diagram for complex rule modeling, and the package diagram for organizing large models. Additionally, this workshop covers the use of the Enterprise Architect visual modeling tool, although a different tool can be substituted. This program is geared towards practicing business analysts who are looking to advance their business analysis skill sets with more sophisticated modeling and visual documentation techniques. Practical and lean analysis approaches are emphasized.

What you Will learn» Learn the commonly used UML diagrams for business analysis » Master the use case, class, object, activity, state, and package diagrams » Establish traceability of requirements across models » Validate models with stakeholders » Learn how to discover missing requirements and rules from visual models

agile Business analysis PracticesCourse id: BA 122 / duration: 2 Days / Credits: 14 CDUs, 1.4 CEUs

develop the skills necessary to be a productive analyst on agile projects. The course focuses on skills for all three levels of an agile project: product level, release level, and iteration (sprint) level. Participants will work in small teams to build lean analysis skills, and will learn how to do the right amount of analysis for the project team to be successful; in particular, participants will understand the role of the business analyst on an agile project, how to elicit and document requirements with stories and other rapidly developed models, how to prioritize requirements, and how to guide the stakeholders through the project.

What you Will learn» Define the key principles of agile project management and system

development » Master agile requirements analysis techniques, including user stories and

lean modeling » Understand the role of the business analyst on agile projects » Establish project scope through requirements prioritization » Validate requirements with stakeholders » Appreciate the value of collaboration and collaborative planning » Learn how to estimate stories and plan releases and iterations (sprints) » Adjust documentation rigor to increase productivity and facilitate

communication

facilitation Skills for the Business analyst Course id: BA400 / duration: 2 Days / Credits: 14 CDUs, 1.4 CEUs

are your facilitation skills up to speed? A key competency of the business analyst is effective facilitation; an essential set of skills necessary for working with a group of stakeholders to elicit, document, analyze, verify, and achieve consensus on requirements. This program addresses the unique facilitation challenges facing business analysts through interactive role play, coaching, and experience-based learning. Participants will practice their new skills in a variety of requirements gathering sessions, including interviews, small group sessions, larger, formal group sessions, virtual meetings and on-site observation, and provide structured feedback to one another throughout the workshop.

What you Will learn» Improve your overall facilitation skills » Practice proven methods for eliciting requirements, including

requirements workshops » Build confidence facilitating constructive sessions and dealing with

difficult stakeholders » A structured approach for optimizing the success for various

requirements elicitation methods

Write Effective use Cases Course id: BA 118 / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs, 14 CDUs

Get a handle on use case development. Use cases define expected user outcomes and business goals, enabling developers to meet desired functional use requirements. Here, you’ll learn to write use cases and develop use case diagrams that define functional use requirements accurately. You’ll also gain the ability to elaborate base use case descriptions with alternative flows and supplemental information, and incorporate best practices.

What you Will learn» Capture project scope and requirements » Explore use cases in context» Analyze both business and system use cases» Employ expanded use cases and activity diagrams» Organize the use case model» Identify best practices of use case development

“I�just�wanted�to�let�you�know�that�[BA118]�was�a�great�success.�The�feedback�that�I�have�received�from�the�attendees�on�our�end�has�been�very�positive.�The�subject�matter�was�extremely�relevant�with�respect�to�the�requirements�management�struggles�we�face�and�having�a�mix�of�Business�and�IT�personnel�was�definitely�the�correct�approach.�My�team�got�a�lot�out�of�the�course�and�I�am�looking�forward�to�integrating�the�UML�tools�and�Use�Case�Analysis�methods�into�our�processes.”


business process management


www.CorpEdGroup.com

Business Process Management Professional Certificateto earn a Business Process Management Professional Certificate, you must complete all three of the courses listed below.*

required coursesmDp 260 principles of business process management (required as first class) ........................... 29mDp 262b introduction to business process modeling, analysis, and Design .............................. 29mDp 178a information gathering and facilitation for business processes .................................... 29

note: you may take any of these courses without enrolling in the certificate program.* You must complete all courses within eighteen months in order to earn your Professional Certificate in Business Process Management.

design, Manage, and improve Business Processes!The greatest challenge facing businesses today is the unrelenting pace of change. Every organization wants to improve its ability to respond rapidly, dynamically, and economically to market forces. Well-defined processes are the key to becoming a more responsive and adaptable enterprise. In a process-centric organization, processes are integrated, are well defined and visible to management, and are measured and managed against corporate strategies and goals.

What is business process management?Business Process Management (BPM) is a comprehensive system for: » Improving corporate performance» Aligning business processes with business goals» Assuring that underlying IT applications, human competencies, and

organizational designs support the corporate strategy and process improvement objectives

The Corporate Education Group provides the knowledge and skills required to design and manage business processes and deliver improved process management.

information Gathering and facilitation for Business Processes Course id: MDP 178a / duration: 1 Day / Credits: 0.7 CDUs, 7 CEUs

Effective design starts with effective information gathering. Whether you work in one-on-one interviews or facilitated group settings, you need to gather the correct information to create an effective solution. Here, you’ll explore the Who, What, When, Where, Why, and How of effective business process information collection, creation, and validation. You’ll cover the essential components, the benefits of the various approaches, and how to prepare for, execute, and follow up on a session; plus, you’ll practice the roles, skills, and techniques of the interviewer, facilitator, and scribe through the use of a sample scenario and role play.

What you Will learn » Build an interview checklist and workshop agenda » Conduct interviews and facilitated sessions » Gain consensus amongst competing and conflicting stakeholders » Run a facilitated session within a process-driven framework » Implement the concepts of process-oriented, facilitated sessions

successfully in your organization

introduction to Business Process Modeling, analysis, and designCourse id: MDP 262b / duration: 3 Days / Credits: 2.1 CDUs, 21 CEUs

design new processes—and improve existing ones! More effective business processes mean more effective business performance. This course gives you the process analysis, modeling, and design techniques and tools required to design new processes and improve existing ones. You’ll learn to scope processes and to model organizations, value chains, and specific processes using graphical models to document results; and, you’ll work in teams on a universal case study that will enable you to immediately apply what you’ve learned within your own organization.

What you Will learn » Define a business process project scope » Implement creative approaches and design techniques» Develop and apply reusable process documentation templates » Develop and apply testing and validating methods » Choose tools and techniques to model, analyze, manage, measure, and improve processes » Develop critical measures for evaluating business process performance

Principles of Business Process Management Course id: MDP 260 / duration: 1 Day / Credits: 0.7 CDUs, 7 CEUs

Want to transform your organization? Start here! Today, more and more organizations are becoming process centric. The foundation for all courses in the business process management curriculum, this course provides an overview and discussion of the principles, concepts, and techniques required to transform your business from a traditional, functional organization to a process-centric one.

What you Will learn » Align your corporate strategy with a well-designed business architecture » Integrate your business process architecture with human performance

and IT implementation plans» Consider effects of a process-based approach to business process

change management » Explore strategic, tactical, and operational considerations in a

comprehensive BPM framework » Plan for cross-organizational acceptance

business process management // Professional

the corporate education group is a partner of:

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Managing a Business Process Project Course id: MDP 263 / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

Learn a systematic process-design methodology. Sometimes a systematic approach is the best way to deal with change. In this course, you’ll learn a simple, repeatable methodology that merges the disciplines of BPM with project management, and enables rapid, effective change across organizational boundaries. This hands-on workshop provides materials and practical exercises covering all phases of process redesign; and, you’ll even learn how to build change management and communications into your BPM projects.

What you Will learn» Develop and manage a repeatable process improvement system » Deliver the correct process solution » Choose and use the right tools to maintain project control vision » Identify the principles of building and maintaining a continuous

improvement plan » Understand the principles of project acceptance

advanced techniques for Modeling, analysis, and designCourse id: MDP 183 / duration: 3 Days / Credits: 2.1 CEUs

Get an in-depth look at effective methods and techniques. This course examines more sophisticated ways of analyzing current processes to determine their real problems and causes. You’ll explore concepts such as value added analysis, alternate forms of root cause analysis, and look at methods designed to increase quality and reduce variations, such asSix Sigma. You’ll examine techniques for reduction of cost and waste, such as Lean, along with more comprehensive methods of measurement, such as Activity-Based Costing and Balanced Scorecard Analysis. You’ll compare and contrast modeling notations and reference frameworks. And you’ll explore innovative approaches for new process design and design validation and testing. The course includes hands-on activities in successful process improvement, and will explore some of the issues involved in planning for a BPMS implementation project.

What you Will learn » Compare advanced analysis techniques to traditional approaches » Use advanced analytical approaches » Model using different notations » Test proposed process designs before they are built » Plan for BPMS application development

BuSinESS ProCESS ManaGEMEnt adVanCEd CErtifiCatEto earn a Business Process Management advanced Certifi cate, you must complete MdP 260 and MdP 262B and the two courses listed below.*

required coursesmDp 263 managing a business process project ............................................................30mDp 183 advanced techniques for business modeling, analysis, and Design ......................30


business process management // aDVanCeD

* You must complete all courses within eighteen months in order to earn your Advanced Certifi cate in Business Process Management.

Visit www.CorpEdGroup.com/go/BPM for detailed course outlines.



www.CorpEdGroup.com

Managing a Process-Centric organization Course id: MDP 342 / duration: 2 Days / Credits: 1.4 CEUs

the foundation you need to succeed. If you want to create an ongoing management capability for your day-to-day processes, you need the principles, methodologies, and tools presented in this powerful course. You’ll learn how to create an enterprise process management business system and explore how middle-and lower-level managers should be trained to operate and perform in a process-oriented organization.

prerequisite: MDP 261A: Architecting a Process-Centric Organization

What you Will learn» Understand the essentials of managing processes» Align your process management approach with other management

structures» Evaluate the performance of process managers and align their goals with

organizational goals» Take an enterprise-wide approach to managing business processes,

automation, and human change

Strategies for Managing human ChangeCourse id: MDP 343 / duration: 1 Day / Credits: 0.7 CEUs

if your people can’t survive change, neither can your organization. Today’s business environment is characterized by constant process driven change. Products and services, workflows, policies, rules and procedures, jobs, technologies, and facilities change rapidly, affecting everyone in the organization. Yet humans will not implement new processes unless they are motivated to do so. To effectively manage the human side of process change, managers need to develop new knowledge and skills. This one-day workshop focuses on what is required to build commitment to business process change and includes discussions, analysis and exercises designed to help you learn to manage human change effectively and become a more skillful change agent.

What you Will learn » View change from the perspective of all parties involved» Deal with the emotional impact of change» Change process models » Become a skillful change agent» Strategies for communicating change» Techniques for presenting requirements » Identify and work with resistance» Build commitment

architecting a Process-Centric organizationCourse id: MDP 261A / duration: 2 Days / Credits: 1.4 CEUs

Build the framework for a process-centric approach. Without an effective architecture, no enterprise can stand. Here, you focus on the development of a business-process architecture—a high-level depiction of the value chains and core business processes within your organization. You’ll explore the use of effective performance measures, and the use of business process frameworks to rapidly develop processes; and, you’ll learn a systematic approach for identifying and managing stakeholder interests and performance gaps, and for prioritizing projects and resource allocation.

What you Will learn» Identify and manage external drivers and critical success factors» Balance the competing requirements of organizational and process stakeholders» Identify gaps and prioritize projects and resource allocation» Design effective business process measures» Sell BPM concepts to gain cross-organizational acceptance» Transition from a function to a process-based execution model

business process management // enterPrise

BuSinESS ProCESS ManaGEMEnt EntErPriSE CErtifiCatEto earn a Business Process Management Enterprise Certificate you must have completed MdP 260 and MdP 262B, and the three courses listed below.*

required coursesmDp 342 managing a process-centric organization ............................................................ 31mDp 261a architecting a process-centric organization ...................................................... 31mDp 343 strategies for managing Human change ............................................................... 31

note: you may take any of these courses without enrolling in the certificate program.* You must complete all courses within eighteen months in order to earn your Professional Certificate in Business Process Management.

“I�found�it�all�valuable!�It�was�exactly�the�content�that�I�needed!”

—Business Process Management Student

six sigma

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SiX SiGMa ConSuLtinG SErViCES inCLudE:

rent-a-black belt/master black belt» Integration of Lean and Six Sigma in your organization» Alignment of leadership, vision, and strategy» Identifi cation of improvement opportunities using Lean and Six Sigma

and support for:» Creation of an implementation strategy and plan» Development of a robust strategy based on your vision,

the competitive environment, the VOC, and scorecard data

» Coaching for executives and individuals» Development of a measurement and review process» Mapping the organization from a process/value stream/

fl ow perspective» Solving problems and creating a culture of problem

solvers» Process management, change management, and project

management skills to ensure sustainable change

SiX SiGMa CourSES aVaiLaBLE for onSitE dELiVErY.

MdP 235 six sigma egreen belt

MdP 236 six sigma eblack belt

MdP 379 Design for six sigma

MdP 380 lean certifi cation for manufacturing

MdP 381 lean six sigma black belt training for service

MdP 383 lean six sigma green belt training for manufacturing

MdP 384 process management for six sigma

MdP 385 six sigma yellow belt training

MdP 387 lean certifi cation for service

MdP 388 lean six sigma green belt training for service

Licensing and train-the-trainer materials are available for Six Sigma, Lean Six Sigma, and Lean programs.

SiX SiGMa, LEan, and LEan SiX SiGMa ConSuLtinG SErViCESHas your organization just committed to an operational excellence initiative? Are you concerned that your Six Sigma operational excellence initiative is not meeting the expectations of the organization? Are you having diffi culty with project selection, the application of tools, or getting people engaged at all the appropriate levels within the organization? Our Six Sigma Services are available to help you.

These courses are available for onsite delivery only. Call 1.800.288.7246 for details on how to bring these courses to your organization.

Go to www.CorpEdGroup.com/go/SixSigma to see detailed course outlines.

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it infrastructure library


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it infrastructure library (itil®)


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These courses are available for onsite delivery only. Call 1.800.288.7246 for details on how to bring these courses to your organization.

Go to www.CorpEdGroup.com/go/itiLto see detailed course outlines and CEUs awarded.

arE Your it SErViCES aLiGnEd With thE nEEdS of Your BuSinESS?We’re not just teaching certifi cation, we’re delivering business value! In today’s world, it is the responsibility of every leader to make sure that their IT services are aligned with the diverse needs of their business. IT Service Management (ITSM) is the integration of several well-accepted standards, best-practice frameworks, and methods into the IT value chain. ITSM ensures that IT services meet the needs of the business and are optimized for cost, quality, and compliance with government mandates (i.e. Sarbanes Oxley, etc.).

These standards and best practices, known as the Information Technology Infrastructure Library® (ITIL®), have been adopted and accepted as a global standard for IT Service Management since the mid 1990’s. They are built on a process-model view of controlling and managing IT service delivery and operations.

itiL CourSES aVaiLaBLE for onSitE dELiVErY.

itiL 112 itil V3 foundation certifi cation

itiL 114 itil service manager

itiL 115 itil practitioner: support and restore (ipsr)

itiL 116 itil practitioner: release and control

itiL 117 itil overview

itiL 118 V2 to V3 foundation certifi cation bridge class

itiL 119 online V3 foundation certifi cation

2. service Delivery:» Service Level Management » Availability Management » Capacity Management » IT Service Continuity Management » IT Financial Management

1. service support:» Service Desk » Incident Management » Problem Management » Confi guration Management » Change Management » Release Management

the two primary sets used in the majority of itiL® training are:

leaDersHip, management & communications

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EnhanCE Your LEadErShiP and ManaGEMEnt SKiLLS todaY!The need for solid leadership and management skills and techniques has become more evident as companies restructure their organizations, business processes, and roles and responsibilities of their employees. Whether you are a group leader, fi rst-time manager, or a seasoned professional, Corporate Education Group has the leadership and management training you and your company need to compete and succeed in today’s changing markets.

CErtifiCatE in LEadErShiP do you want to be recognized as a leader? The need for solid leadership skills has become paramount as companies restructure, reevaluate, and reconsider growth strategies for competitive advantage. Our Certifi cate in Leadership targets individuals who are currently successful managers, highly-skilled technical specialists moving into leadership roles, individuals who have been identifi ed as high-potential employees, and those currently in leadership roles looking to fi ne-tune their skills. It is an especially effective strategic tool for building the depth and breadth necessary to support executive continuity through succession, bench strength and global deployment plans.

to earn your Certifi cate in Leadership, you must complete the following four courses:*

required coursesmDp 330a Developing into a powerful leader ............................................................................ 36mDp 323a situational leadership®: the core .............................................................................. 37mDp 423 strategies for managing change .................................................................................. 39 mDp 429 managing successful negotiations .............................................................................. 41

note: you may take any of these courses without enrolling in the certifi cate program. * You must complete all classes within eighteen months in order to earn your Certifi cate in Leadership.

adVanCEd CErtifiCatE in LEadErShiP Enhance and leverage your skills. Designed for experienced leaders who want to enhance and expand their skills, the Advanced Leadership Certifi cate combines situational experiences and improvisation with the intent to challenge what you think you know and how you apply your knowledge.

to earn your advanced Certifi cate in Leadership, you must complete the following four courses:*

required coursesmDp 852 foundations of leadership ..............................................................................................36mDp 854 challenging leadership communications ...................................................................36 mDp 950 improvisational leadership: maximizing productivity and morale on the fly .........36mDp 1006 effective peer mentoring: building collaborative learning relationships .............42




www.CorpEdGroup.com

CErtifiCatE in ManaGEMEntBeing a manager has never been more challenging or rewarding than it is today. Managers are required to strategize and determine the best way to increase productivity while transforming their businesses to be flexible with current market demands. Important decisions often need to be made quickly, and making sound decisions is critical. Our Certificate in Management provides you with the business skills and techniques you need to be a successful manager in today's world. Whether you are a first-time manager or a seasoned professional looking to fine-tune your skills, our collection of management training courses are what you need to be successful.

to earn a Certificate in Management, you must complete any four of the following courses:*

select four of the following coursesmDp 254 project management for everyone ..............................................9mDp 101 newly appointed managers: realities and resources† ...........37mDp 131b time management survival skills ............................................39mDp 114a business Writing for results ......................................................43mDp 201b finance & accounting for non-financial managers ...............48

† strongly recommended for individuals with little or no leadership experience.

note: you may take any of these courses without enrolling in the certificate program. * You must complete all classes within eighteen months in order to earn your Certificate in Management.

adVanCEd CErtifiCatE in ManaGEMEntMove beyond the fundamentals. The Advanced Management Certificate Program is designed for experienced managers who want to move beyond the fundamentals of management into more specialized areas, and who want to stay in touch with today's challenging business world.

to earn an advanced Certificate in Management, you must complete the following four courses:*

required coursesmDp 851 empowering and motivating employees ...................................38 mDp 853 managers and leaders as coaches.............................................42mDp 850 managing talent and performance .............................................44mDp 821 strategic Decision making ...........................................................46

note: you may take any of these courses without enrolling in the certificate program.* You must complete all classes within eighteen months in order to earn your Advanced Certificate in Management.




36 1.800.288.7246

foundations of Leadership Course id: MDP 852 / duration: 1 Day / Credits: 0.7 CEUs

Enhance your ability to lead others. This course is hands on and practical with skills immediately applied back on job, and includes large group discussions, small group work, and experiential learning initiatives to include:

· Tools and models to create a cultural shift in leadership in your organization

· A cultural shift organizationally and the opportunity to increase your day-to-day effectiveness as a leader

· The distinction between leadership and management and how to use both to your advantage situationally within your organization

· Enhanced ability to recognize leadership opportunities on the job and to apply newly acquired leadership skills, behaviors and actions

What you Will learn» Greater self-awareness and personal leadership mastery» Skills and techniques to increase your leadership effectiveness» Strong leadership foundations to include your vision and values» Develop and stretch your skills as a leader and increase your potential» When to lead and when to manage

Challenging Leadership Communications Course id: MDP 854 / duration: 1 Day / Credits: 0.7 CEUs

Maximize your everyday communication to achieve positive outcomes. The techniques learned will transform your everyday communication by giving you powerful tools, models, and skills to increase your ability to communicate tough messages while increasing your effectiveness and results.

You will emerge from this program with a wide range of new communication skills to better manage difficult conversations, provide timely performance feedback, brainstorm ideas in meetings and conduct a wide range of other business transactions that will maximize your impact, your reputation, and the company’s bottom line.

What you Will learn» Greater self-awareness and personal communication mastery » To prepare and deal with challenging business conversations » Communication tools for dealing with difficult people » To manage strong feelings in high stakes conversations » To proactively address critical issues and surface concerns » Skills and techniques to increase your organizational influence

improvisational Leadership: Maximizing Productivity and Morale on the fly Course id: MDP 950 / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

Maximize productivity and morale on the fly. In an average day, your environment may change hundreds of times. Understanding the nuances of each of these environments has a tremendous impact on your ability to perform at your peak. Practicing improvisational techniques will allow you to quickly analyze changing environmental conditions and communicate quickly and effectively within them. Improvisational leaders enhance their ability to interpret and adapt to their ever-changing environment. This is done with an ever-present focus on their goals.

What you Will learn» Increased ability to respond positively in fast moving situations» Develop impromptu creativity » Enhanced presentation skills » Improved listening and communication skills » Understanding of the responsibilities and challenges of leadership» Understanding how our words and tone of voice effect others » Crafting your language to influence others more powerfully» Influencing ourselves for greater confidence, motivation and solution focus» Gaining skill in using calm focus to manage stressful situations

developing into a Powerful Leader Course id: MDP 330a / duration: 2 Days / Credits: 1.4 CEUs, 14 CDUs

Being a powerful leader refers to having power over yourself, not over others. Leadership is a critical skill that is necessary for every professional in order to be successful in today’s work environment. Developing your leadership skills goes beyond traditional assessments of your qualities and application of those results. New leadership concepts build on those insights, help you uncover your mind-set, develop the passion you possess toward leadership, and, consequently, help you to become more productive and successful. This course will teach practical skills that you can apply to enhance your leadership expertise.

What you Will learn » Accepting and leveraging leadership risks » Identifying your leadership qualities » Applying principles used by successful leaders » Leadership motivation and delegation techniques » Inspiring and empowering others

LEadErShiP



www.CorpEdGroup.com

Situational Leadership®: twelve o’Clock highCourse id: MDP 324 / duration: 1 Day / Credits: 0.7 CEUs

inherit valuable lessons from a historic film to bolster your communication skills and confidence. This advanced film case study has been used by hundreds of thousands of leaders to powerfully advance their skills in diagnosing, adapting and communicating – all in a dynamic workshop setting. At one level, Situational Leadership® is used as a lens to analyze the performance of a work group and their leadership. At a more pragmatic level, this course builds upon the skills and techniques introduced in MDP323A: Situational Leadership®: The Core, with focus on helping learners to grow skillful and confident in applying the Situational Leadership® Model to positively impact the performance of individuals and teams.

What you Will learn» A clear picture of how to turn vision into execution» How to motivate leaders to embrace and drive organizational change» A “how-to” of achieving short-term goals while gaining long-term

commitment» Performance benefits of meeting individual needs vs. wants» How to engage senior leaders to embrace follower-driven leadership

Situational Leadership®: the CoreCourse id: MDP 323a / duration: 1 Days / Credits: 0.7 CEUs , 7 PDUs

Situational Leadership® is the most prevalent leadership system used in the world—and has been for over forty years. Constantly updated and refined, based on client feedback and research, it is a powerful and pragmatic workshop based on a simple model of how to adapt one’s behavior—and when! Behaviorally-based, proven and intuitively simple, this model is an essential tool for people wanting to lead in a way that yields top performance and fosters a positive work environment.

What you Will learn » Focused methodology to ensure goal and task alignment » Diagnostic skills to determine the skill and motivation levels of employees » Ability to consciously select a leadership style appropriate for a situation » A process to effectively cover tough performance issues in an

unemotional way » How to accelerate the development and retention of talent » Increased respect for and honoring of differences

improving Supervisory & Management Skills Course id: MDP 352 / duration: 2 Days / Credits: 1.4 CEUs

improve team performance through effective coaching, time management, and communication practices. This course provides you with both useful ideas and practical tools to improve your overall supervisory and management effectiveness. Mid-level and front-line managers and supervisors are the driving force for improving performance, productivity, quality, and innovation in today’s organizations. Whatever pressures and opportunities face you, this seminar will provide you with useful new skills and insights. With opportunities to reflect upon actual relationships with others in the organization, this class will familiarize participants with strategies for improving team performance, such as recognizing job satisfaction as the key to employee performance, understanding personality types, and employing tools and techniques of effective communication and coaching.

What you Will learn» Job satisfaction as the core of job performance» How to improve your own job satisfaction as well as that of your

subordinates» The Myers-Briggs Type Indicator and how to recognize, appreciate, and

communicate effectively with different personalities» One-on-one communication skills» Practical tools for communicating more effectively and comfortably» Listening skills» Assertive communication approaches» Managing priorities and developing a time-management approach that

matches your personality preferences, biases, and blind spots» Coaching and counseling skills for performance management» Why to give frequent quality time to subordinates in performance

discussions» Group communications and creative problem-solving for running better

meetings» Team building tools and techniques

newly appointed Managers: realities and resources Course id: MDP 101 / duration: 2 Days / Credits: 1.4 CEUs, 14 CDUs

on friday you’re promoted, and on Monday you’re a new manager! The transition from individual contributor to new manager often happens quickly and may not include training or additional support, and some new managers are moving from peer to manager, which brings its own challenges. Experienced managers must continually develop core skills in order to achieve business goals, but may not be provided with training opportunities. This interactive program includes lively discussions, skill-building exercises, and a comprehensive resource handbook designed for ongoing support. Participants will walk away with increased confidence, knowledge, and the necessary skills for facing the realities of managing in today’s environment.

What you Will learn» Recognize and accept your own personality style» Manage different personality styles » Transition from peer to manager » Communicate effectively: speak assertively, listen actively, ask powerful

questions » Manage conflict individually and in a group» Provide ongoing feedback, lead the performance review,

and manage performance» Delegate effectively » Motivate and retain good people

SuPErViSorY and ManaGEMEnt SKiLLS


38 1.800.288.7246

Virtual Success: Working with offsite People & Global teams Course id: MDI 1001 / duration: 2 Days / Credits: 1.4 CEUs

overcome geographic and cultural obstacles to operate a productive team. Successful virtual managers need highly-developed competencies in the areas of leadership, getting results, facilitation, overcoming barriers, business analysis, coaching and role modeling. Participants use their real time business case examples to practice applying skills and tools, as well as learn from best practices and virtual management case studies from major global corporations. This two-day course gives participants the principles, strategies, skills and best practice tools required to be an effective distance manager. Participants learn how to overcome obstacles of geography, isolation and history, and to establish trust, motivate and unite people who are separated physically, and often culturally and emotionally.

What you Will learn» Critical success factors and competencies for managing virtual teams

and individuals» How to overcome the five things that can cripple your effectiveness» Skills in identifying the types of virtual teams and elements that add

complexity» Six major steps in starting a virtual team» How to build trust from a distance» How to ensure that unique cultures are used to the group’s advantage» The Distance Technology Handbook» How to conduct effective team meetings and handle team dynamics» How to conduct an individual competence inventory and plan

development actions» How to be a successful virtual coach» Strategies for recognizing and rewarding people

Building high Performance teamsCourse id: MDP 417 / duration: 2 Days / Credits: 1.4 CEUs, 14 PDUs

develop your team into a high-performing, result-oriented machine. Teams are needed because the world we live in requires constant experimentation and a continual response to changing conditions. In our exploration of new conditions and possibilities, we have to rapidly integrate new partners and different work disciplines. The team structure adapts most easily to changing conditions and has the greatest potential for creative solutions and new approaches to work challenges.

This workshop provides a successful team development process that facilitates the development of a new team or the revitalization of an existing team. Whether your team is an ongoing work group, or a special project-based team of limited duration, you will rapidly increase its effectiveness with the use of these team work tools and skills.

What you Will learn» Types of teams» The difference between work groups and teams» Seven factors that teams need to be high performing» Best practices for a team leader, including skills to develop and lead a

high-performing team» The importance of clear goals, roles, and processes for conducting

effective team meetings and leading productive teams» Team-building stages and the tools and tasks needed to move through

each stage» Teamwork tools that are used to align individuals to be as effective as

team members» Team communication tools that develop positive interactions among team

members» Problem-solving tools for team problem-solving and goal attainment

Working Successfully with others: Managing Conflict in the WorkplaceCourse id: MDI 035 / duration: 1 Days / Credits: 0.7 CEUs

Manage successful relationships. Interpersonal skills are essential in establishing and maintaining rewarding professional and personal relationships. Learn different approaches for both resolving and managing conflict and use these insights to achieve greater trust and rapport in your workplace relationships.

What you Will learn» Understand your own work-place behavioral style» Assess others’ behavioral styles» Become aware of the nature and causes of conflict» Manage the emotions that often develop around conflict» Focus on proven methods for using conflict to build a collaborative process» Create communications designed to appeal to any behavioral style

Empowering and Motivating Employees Course id: MDP 851 / duration: 1 Day / Credits: 0.7 CEUs

Manage for Peak Performance. People are not your most important resource, they are your ONLY resource, and it’s no secret well motivated employees are more productive and creative. Learn how to create an environment that fosters creative and happy employees.

What you Will learn» Greater self-awareness and personal motivational mastery » Tools for dealing with de-motivating situations and people » Techniques for increasing the performance of others » Proactively addressing critical issues and surface concerns » Skills to increase your personal power and empower and motivate others

tEaM BuiLdinG, CoMMuniCatinG and CoLLaBoratinG



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Strategies for Managing Change: Managing People in a Changing Environment Course id: MDP 423 / duration: 2 Days / Credits: 1.4 CEUs, 14 CDUs

overcome resistance to change by facilitating communication to foster positive responses. As organizations develop new strategies to survive and grow, implementation of these changes requires employees to develop new knowledge, skills, and processes. This two-day course focuses on the process of change, and what is required to build commitment to change within your organization. In many scenarios, change is met with refrain or resistance. Teams must incorporate methods, such as acknowledging the effects of change on the individual and the organization, adapting management styles to help others through change, and structuring and facilitating communication to overcome this resistance and foster positive responses to change.

What you Will learn » How to view change from the perspective of all parties involved » How to deal with the emotional impacts of change» A model of the change process » Skills associated with effecting change » Strategies for communicating change » Methods for identifying and working with resistance » Strategies for building commitment

ChanGE ManaGEMEnt

Making Sense of organizational Culture: Building Cultural intelligence Course id: MDP 371a / duration: 1 Day / Credits: 0.7 CEUs

don't underestimate the power of culture. One of the most frequently cited reasons for failure in international mergers and outsourcing engagements is culture. Often, organizations underestimate the power of culture to influence decision-making, problem-solving, and collaboration. To build partnerships and relationships, we need to improve our cultural intelligence: our capability to move fluidly and work successfully with different countries and customs. In this course, participants will build cultural intelligence and gain skills to help them succeed cross-culturally. Focal countries depend on participant needs, but usually include India, Japan, France, and Mexico.

What you Will learn» How culture affects performance » The meaning of cultural intelligence » The four layers of culture model » How their organization manifests the four layers of culture » How values influence cross-cultural decision-making and problem-solving » The three basic assumptions underlying all cultures » How to use the basic assumptions to boost cultural intelligence » How to diagnose cross-cultural conflicts » How to prepare successfully for a cross-cultural encounter » How to apply learning to the work environment» The cultural context for 3 - 4 focal countries

CuLturaL intELLiGEnCE

time Management Survival Skills Course id: MDP 131b / duration: 1 Day / Credits: 0.7 CEUs

developing time management skills is a journey. Managing your time effectively is the key to increasing your productivity by working on the priorities that give you the highest payoff. This course will teach practical skills you can apply to increase your productivity and accomplish your goals by using time efficiently, eliminating interruptions and time-wasters, getting and staying organized, and managing your multiple priorities.

What you Will learn » Analyzing time wasters » Using goal-setting techniques » Delegating and managing your team » Changing your mind-set » Planning and tracking projects » Managing stress

How to prepare Participants are required to keep a time log for the week before the course and bring it with them to class, which they can then analyze during the program. They should also bring their current planning system.

time Management with outlookCourse id: MDP 952 / duration: 1 Day / Credits: 0.7 CEUs, 7 PDUs

Stay on top of everything with effective personal organization. Increased productivity, reduced stress, greater confidence; these are some of the benefits of gaining control of your workspace and your workload. This one-day course provides practical skills, such as identifying time-wasters, being proactive, and maintaining effective electronic and paper filing systems, that will enable you to get organized and stay organized. The tools and techniques, as well as their examples discussed in this class, will examine several of the most successful organizational systems in numerous aspects of the participant’s office space and office-related activities. Exposure to these systems will allow participants to choose the systems that work the best for them and customize them to meet their needs.

What you Will learn » The benefits of organization» How to get organized and stay organized» Effective step-by-step processes for planning» Practical, easy-to-use tools and techniques for increasing productivity

tiME ManaGEMEnt


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Collaborating for Success: increasing team, Project, department, and organization EffectivenessCourse id: MDI 241a / duration: 2 Days / Credits: 1.4 CEUs, 14 CDUs

Build experience and confidence working with others outside your department or team and on your projects. In an increasingly complex, matrixed, and dynamic company, you must rely on colleagues across project, department, and organizational lines in order to get things done; yet, people have different agendas, action items, and responsibilities. The challenge of coming together to get things done is considerable. Learn how to strengthen collaboration and productivity across project boundaries.

What you Will learn» Work more effectively up and down the organization» Conduct difficult conversations» Build project networks that support successful collaboration and

performance» Collaborate more successfully on virtual teams» Continue building relationships and collaborating during change

Emotional intelligenceCourse id: MDI 1008 / duration: 1 Day / Credits: 0.7 CEUs

improve your relationships and attain positive outcomes. As the pace of the world increases and our environment makes more demands on our cognitive, emotional and physical resources, emotional Intelligence is increasingly critical as a skill set. Identify your own challenges in maintaining positive environments and collaborative relationships, and explore tools, techniques, skills and perceptions to perform your role and manage your emotions with confidence and positive results.

What you Will learn» Recognizing and understanding the five competencies for building

Emotional Intelligence» Self-motivation and job satisfaction as factors that contribute to high

performance» Practical tools and skills for communicating effectively, assertively,

and collaboratively» Influencing and partnering skills» Communication approaches and skills for developing relationships and

ownership for successful outcomes and follow through» Skills for conflict management and dealing with difficult situations» Choosing perceptions and behaviors that will lead to positive outcomes

Creating a Collaborative CultureCourse id: MDI 359 / duration: 2 Days / Credits: 1.4 CEUs

Learn best practices and models for collaboration. Today’s organizations are dependent on collaboration for results, innovation, and execution. Yet, collaboration doesn’t come easily. Recent studies report that too little collaboration is the #1 barrier to innovation (Accenture, 2006) in addition to causing project delays, communication snafus, and overstretched organizations. This course looks at how leaders can create collaborative cultures that fully support and encourage smart collaboration across departments and divisions. This course is highly participatory and experiential. Participants leave with tools, techniques, and a plan for supporting collaboration in their organizations.

What you Will learn» The power dynamics of functional and matrix organizations» How to conduct difficult conversations» How to overcome an organization’s immunity to collaboration» How to collaborate through networks» The six ways of influencing collaboration in an organization» How to sustain collaboration through change

Communication Counts Course id: MDI 351 / duration: 1 Day / Credits: 0.7 CEUs

individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived, and every interaction is an opportunity to develop credibility and accountability. The communication skills covered in this one-day course are required to successfully develop individual and group potential, increase clarity and positive impact, deal with difficult communications, and, through professional interactions, improve quality of relationships with colleagues, managers, and customers.

What you Will learn» Well defined goals for more effective communications» The ability to create an open environment for communications» The skill to communicate clearly» Stronger relationships through powerful communication» An understanding of other peoples’ communication styles and needs» The ability to facilitate effective team and meeting communications» Confidence to deal with difficult communication situations

CoMMuniCation and CoLLaBoration



www.CorpEdGroup.com

Choice and Control: a Positive approach to Conflict Course id: MDI 327 / duration: 2 Days / Credits: 1.7 CEUs

overcome conflicts strategically to engender successful relationships. It is critical to our professional survival that we know how to analyze and respond to conflict situations and what communication skills to use to manage them successfully. Strengthen and expand your ability to work creatively with all types of conflict and improve effectiveness in interpersonal relationships and negotiations.

What you Will learn» Use a conflict analysis model to understand and analyze the root cause

of the conflict» Determine the best method for resolving the conflict» Utilize the conflict management process» Deal with conflict that leads to constructive rather than destructive

outcomes» Use emotional intelligence, perception analysis, active listening, and

expressing without provoking for non-defensive communication» Respond to the other person’s concerns and meet common needs» Facilitation skills, including prevention and intervention techniques for

facilitating team conflict

how to achieve results through influencing Course id: MDI 119a / duration: 2 Days / Credits: 1.4 CEUs, 14 CDUs

influence others to achieve desired goals and outcomes. Effective influence doesn’t just happen! How do you get people to buy into your ideas and your needs? Being able to accurately read situations, individuals and groups, and applying the appropriate type of influence behavior are the keys to becoming successful at influencing. Influence is the ability to have others take a desired action while building and maintaining the relationship. Participants will learn influence strategy and behaviors and how to plan and prepare for them.

What you Will learn» Influence planning: the use of a planning guide to summarize the influence

situation and to determine the specific influence behaviors that will help you accomplish your goal

» The influence model and its four general approaches to influence and ten specific influence behaviors

» Tips and guidelines for various influence behaviors» Understanding different communication styles and ways of behavior» Your strengths as an influencer» How to plan and apply influence concepts to an actual work situation» How to adjust your approach based on your desired goals and outcomes

Managing Successful negotiations Course id: MDP 429 / duration: 2 Days / Credits: 1.4 CEUs, 14 CDUs

in a successful negotiation, everyone wins. Knowingly or not, people negotiate every day when they haggle over price, decide which movie to see, discuss the conditions of employment, or settle the terms and conditions of a contract. This program is designed to help you acquire the necessary concepts, skills, and techniques to prepare for and conduct successful negotiations of any type, and create 'win-win' outcomes with your superiors, subordinates, and peers.

What you Will learn » Defining a model for negotiating and preparing to negotiate » Developing rapport, trust, and credibility » Managing conflict » Developing collaborative approaches to achieving mutual goals » Handling power tactics

infLuEnCinG

ManaGinG ConfLiCt

resolving ConflictCourse id: MDI 1020 / duration: 2 Days / Credits: 1.4 CEUs

Master the essentials to brokering positive outcomes. Learning to identify appropriate conflict resolution strategies is the key to gaining credibility throughout your organization. Acquire useful techniques that will enable you to engage in critical business issues while maintaining collegial relationships and a positive working environment.

What you Will learn» Appearing more competent in mediating a conflict » Diffusing hostility effectively » Handling yourself with poise in any conflict situation » Managing irate customers and escalated business negotiations » Building high sustainable morale among team members

Effective Communication and influencing SkillsCourse id: MDI 647 / duration: 1 Day / Credits: 0.7 CEUs

develop a style to achieve positive outcomes. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Develop your messages for clarity and impact, increase your ability to exercise choice and control for every type of conversation, influence without authority, and improve the quality of your relationships and productivity.

What you Will learn

» Goals for specific communications» The communication process» Foundation tools for setting the stage for successful communications,

one on one, and with groups» Barriers to effective communications» Four key elements and the five basic skills to communicate with impact » Influencing techniques » Planning a communication strategy» Face-to-face and virtual facilitation/meeting communication skills


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Managers and Leaders as Coaches Course id: MDP 853 / duration: 1 Day / Credits: 0.7 CEUs, 7 PDUs

Expand your coaching skills and competencies. In this one-day, hands-on, interactive course, you will firmly establish and expand your coaching skills. This course focuses on developing coaching skills and competencies though the use of our Coaching Roadmap, Coaching Grid, and SEA Coaching Model. You will integrate a coaching approach into your current leadership style in order to assist others in executing focused actions that increase their productivity, growth, impact and results.

What you Will learn» A comprehensive coaching approach to help your team improve

performance and manage performance challenges » Utilize coaching to increase business results by expanding your direct

reports’ potential and performance » Create a culture of core competencies that leads to coaching

conversations throughout the organization » Create a consistent methodology of coaching that increases performance

and supports your company’s growth » Leverage your coaching strengths while learning skills and techniques to

increase your organizational influence

Providing Constructive feedbackCourse id: MDI 855 / duration: 1 Day / Credits: 0.7 CEUs

increase your effectiveness as a communicator. All too often, we are given feedback by a key player or senior manager at work and we leave the conversation thinking we understand their intended message. 80% of the time however, the most important thing they really wanted us to hear, we missed. Why does this happen? Is it our ability to receive feedback? Is some feedback harder to hear than others? Or, is it the communicator’s inability to properly articulate what they really mean?

Being able to give and receive feedback is one of the most effective tools in providing behavior changes and in providing direction for personal and professional development. Most of us could use a fine tuning in the art and skill of giving and receiving effective feedback. Minimally, it will make our lives easier, and it has the potential to move our teams and our organizations forward faster with fewer performance issues.

All leaders must have feedback skills as an essential element in their leadership toolbox. Leaders who effectively utilize feedback have more effective teams, higher morale, and better bottom-line results. Organizations with a culture of constructive feedback have higher levels of retention of key people, better customer service, and higher productivity.

In this one-day, hands-on, interactive course, you will learn how to shift your personal power by learning how to give effective feedback, receive all types of feedback, and make requests of others that move them into action and you towards greater results.

What you Will learn» Improve your ability to give and receive feedback, thereby increasing your impact and results» Deliver messages in a manner that your employees will appreciate and be willing to shift into a new action» Increase your results and your direct reports’ performance» Create a culture of open honest communication throughout your organization» Reduce the anxiety that accompanies feedback while increasing your own personal effectiveness

Effective Peer Mentoring: Building Collaborative Learning relationships Course id: MDP 1006 / duration: 1 Day / Credits: 0.7 CEUs

increase organizational effectiveness by creating a successful learning environment. In an increasingly competitive and fast-paced global economy, it is essential that organizations leverage the knowledge of their own seasoned professionals. Peer-to-peer mentoring is one way to make sure that knowledge is neither lost nor constantly recreated. In this program, we will focus on the approach and skills necessary to build collaborative learning relationships to ensure that effective strategies and processes developed by an organization’s employees will be communicated and formalized across the organization.

This two-day course will give you the principles, strategies, skills and best practice tools required to be an effective distance manager. You will learn how to overcome obstacles of geography, isolation and history, and to establish trust, motivate and unite people who are separated physically, and often culturally and emotionally.

What you Will learn» How to create a successful learning relationship» How to avoid the hidden traps of a potentially contentious peer

mentoring process» How to maximize your own teaching style» How to identify and adapt to another’s learning style

CoaChinG and MEntorinG



www.CorpEdGroup.com

interviewing Skills and techniques Course id: MDI 1021 / duration: 1 Day / Credits: 0.7 CEUs

increase your success rate in choosing the right candidate for the job. This hands-on interactive program is a straightforward, practical, and direct approach to interviewing. You will review all of the critical elements throughout the entire interviewing process.

This program is unique in that it will allow you to bring with you any current job openings you may have in your organization, and use them as the foundation for learning skills throughout the course. This approach has proven to be extremely effective, as it allows participants to use real, live, on the job data throughout their learning experiences. At the end of the course, using this approach, you will have an interview packet that you can use immediately to interview your next candidate.

What you Will learn

advanced Business WritingCourse id: MDP 374 / duration: 1 Day / Credits: 0.7 CEUs

further refine your skills in writing. This course picks up where Business Writing for Results leaves off: it delves into writing topics more deeply. You will have a chance to measure your progress since taking the introductory course. You will practice your skills with several exercises covering different writing situations.

What you Will learn» Most common writing mistakes » Persuasive writing » Breaking bad news

Business Writing for results Course id: MDP 114a / duration: 1 Day / Credits: 0.7 CEUs , 7 PDUs

Perfect your writing skills to communicate powerful messages. Communicating in writing is a skill that can greatly enhance your business dealings. With the spread of email as a business communication tool, writing effectively has become even more important. This comprehensive seminar covers the basics of written communication (style, grammar, punctuation) as well as more advanced techniques like writing persuasively and choosing the best communication media.

This one-day workshop provides strategies for effective writing, editing, and proof-reading in several different forms of writing, including e-mail, letters, memos, and reports. You will also learn how to identify common writing mistakes, maximize the subject line, avoid messages that are negative or angry, and compose effective messages that will help you realize your goals and objectives.

What you Will learn » How to use proper structure and grammar» How to identify the parts of the communication process» Choose the best communication strategy for your situation» Understand the steps in the writing process» Achieve your goals more effectively How to prepare Participants are required to bring a document to the workshop to work on and complete before you leave. This may be a letter, memo, e-mail message, report, proposal, presentation, or any document of your choice.

hr traininG & hirinG

BuSinESS WritinG

» Determining what the job really is » Designing specific job specifications » Defining applicant requirements » Determining the most effective questions to ask » Assessing the best applicant for each job


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Collaboration Skills for high PerformanceCourse id: MDI 1002 / duration: 2 Days / Credits: 1.4 CEUs

foster a productive team environment. This course provides a team development process that facilitates the development of a new team or the revitalization of an existing team. People must be able to successfully collaborate in a team environment without positional authority, and learn to deal with different priorities, difficult behaviors and team challenges. Whether you are working with a co-located or virtual team, you will rapidly increase your team’s effectiveness with the use of these best practices, team tools and collaboration skills.

This two-day course will familiarize participants with tools, techniques, and strategies that successfully foster a collaborative team environment and help you effectively respond to any conflict that may arise during a project life-cycle. You will gain confidence and expertise in contributing to and motivating a productive, high-performing team.

What you Will learn» Skills to collaborate effectively» The confidence and ability to deal effectively with challenging team

situations» Facilitative leadership strategies to promote team communication,

collaboration, and performance» Tools and techniques to work with team members’ differences in

communication needs and motivations» Assessment tools and feedback to develop accountability and project

team performance

Managing talent and Performance Course id: MDP 850 / duration: 1 Day / Credits: 0.7 CEUs

Empower Your Workforce. This is a one-day course focuses on maintaining an organization’s most important resource, its people. The performance and talent management arena is broad and encompasses the full life-cycle of an employee from pre-hire to retirement. Our focus in this course is on talent management tools and best practices that can be used day-to-day to effectively manage your people resources.

What you Will learn» To strategically manage the talent and performance in your organization» To implement proven strategies, tools, and processes to help manage

talent and performance» To discover how to focus people more effectively on their performance by

examining each phase of the performance management process» To develop employees’ performance by setting meaningful goals,

providing effective feedback, diagnosing potential problems and building a plan of action to correct the problems

PErforManCE iMProVEMEnt

Managing Employee Performance Effectively Course id: MDP 223 / duration: 2 Days / Credits: 1.4 CEUs

thread performance reviews with constructive feedback and motivational tools. When it comes to developing talent, providing quality feedback is often uncomfortable for all parties involved. Most managers are able to intuitively assess and describe employee performance issues, but the difficult part is communicating this information to the employee—especially in the instance where there is a congenial relationship between the employee and manager. If this sounds familiar, this course is a great opportunity for you to learn techniques and tactics for effectively translating what is "known" into effective words that are both comfortable to say, and will have the right effect on your employees.

What you Will learn » Analysis techniques for diagnosing performance issues with your

employees and your entire team» How to think and talk in terms of the desired performance as opposed to

pointing out performance deficiencies» How to create messages that are hearable and sayable» How to communicate messages designed to retain and engage mid-level

and high performers

» How to select words that are honest, yet non-threatening» How to uncover the professional development aspirations of high

performers and whether they are being met or how they can be met» The six-step PCFM process» How to communicate constructive performance feedback



www.CorpEdGroup.com

Strategic Success: new approaches, Methods, and techniques for Planning Effective Processes Course id: MDP 370a / duration: 2 Days / Credits: 1.4 CEUs

develop and fine-tune your strategy to thrive in your business ecosystem. Ready to take strategy to the next level? In this fast-paced, executive-level course, we look at emerging best practices, new tools and techniques, and innovations in strategy and strategic planning. We draw on the best-selling book Blue Ocean Strategy and cutting-edge articles such as “Stop Making Plans; Start Making Decisions,” to identify practical, impactful strategic processes that work in the reality of today’s complex, rapidly-changing organizations.

Through class lectures, discussions, and applications to real-world business scenarios, participants will learn how to successfully employ strategic planning and analysis to develop a sound strategy, and to implement these strategies. The tools and techniques covered in this class, such as visualizing and assessing strategy, SWOT assessments, Blue Oceans, and scenario planning that will equip you with necessary skills in developing and carrying out successful strategies.

What you Will learn» Increased understanding of strategic best practices and innovations» Tools and techniques to plan, analyze, and implement strategy more

effectively» An analysis of your current strategic positioning through the lenses of

business ecosystems, blue oceans, scenarios, and implementation» An action plan for applying strategic success techniques on the job

Succession Planning Course id: MDI 1023 / duration: 1 Day / Credits: 0.7 CEUs

Capture best practices needed for successful successions. The keys to successful succession planning include focusing on leadership development, preparing candidates for future roles, and having a system in place that supports this endeavor. This interactive course will introduce you to factors critical in the selection of successors, and help you develop a succession planning process that you can use to monitor, develop, and retain management talent. These best practices can be used for your team, your department or your organization, or anywhere throughout your organization. This course breaks down the processes into tasks each manager can easily do, creating an impact on the company’s bottom line whether or not there is a formal process currently in place. Best practice leaders make succession planning an integral corporate process that affects the corporation’s long- term goals and objectives.

What you Will learn» To identify and develop skills and competencies your organization needs

to retain » To align succession management within overall business strategy,

corporate goals and objectives » To monitor future talent needs and their impact on the business » To assess and map the available talent and potential candidates » To create development plans for succession candidates » To analyze and evaluate the success of the plan

Managing Execution Course id: MDI 1022 / duration: 1 Day / Credits: 0.7 CEUs

improve individual and organizational performance. In this course, you will acquire the skills and tools to manage and execute both small projects and long-term strategic initiatives. This course will help you identify and capitalize on individual and organizational strengths and target ineffective execution patterns that impede your ability to execute most successfully.

What you Will learn» To increase your ability to execute any strategy, project or goal» To build a corporate culture of execution and accountability» To effectively align and manage employees to reinforce and advance

execution progress» To use a structured disciplined approach to increase the execution in

your organization

orGaniZationaL ManaGEMEnt

Simple tools for Complex organizations: tips and techniques for dealing with Chaos Course id: MDP 239a / duration: 2 Days / Credits: 1.4 CEUs

overcome ambiguity and thrive with complexity. Leaders in today’s organizations operate on a fast track: leading initiatives that can change by the hour, managing diverse resources from multiple organizations, and achieving results that become dated moments after they are posted. In this complex world, leaders cannot succeed with old tools. This workshop is designed for leaders who want to boost their performance to the next level. It will introduce methods and models for successfully managing ambiguity and thriving amidst complexity.

This course will teach the practical tools and techniques you can apply to enhance your leadership skills by introducing and applying strategies to manage increasing amounts of data, resources, and change in order to achieve results. Recognizing these factors is an important step in increasing your ability to navigate complex business scenarios and thrive in fast-paced organizations.

What you Will learn» Models for negotiating complexity: simple models for separating the

“signal” from the “noise” and focusing on what is truly important » Leadership tools & techniques that work well in complex organizations » Tools and tips for mining team gold and harnessing differences to bring

extraordinary results» How leaders can use their most important tool—themselves—to frame

ideas, present messages, and motivate others in organizations


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Customer Service and Support: how to ”WoW“ Your CustomersCourse ID: MDP 161 / duration: 1 Day / Credits: 0.7 CEUs

Surpass customer expectations with exceptional customer service. It does little good to make a sale if your company or organization cannot service your current customers. This program teaches the skills needed to “Wow!” your customers and surpass their expectations, beginning with some foundation skills but then progressing to advanced concepts such as a team approach to customer service.

What you Will learn

Strategic decision-MakingCourse id: MDP 821 / duration: 1 Day / Credits: 0.7 CEUs

Enhance your toolkit for solving problems. This course reveals the steps necessary in making decisions that are strategically aligned with business objectives and provides problem solving tools to address a range of challenges that every leader encounters. Learn how to apply systematic decision-making processes in order to reduce risk and choose the best course of action for the project, team, the organization, and you.

What you Will learn» Decision-making processes that work across organizational silos

and enterprise boundaries» Five levels of decision-making and when to use them » Structured decision-making models to clearly define and frame

complex issues» Consensus decision-making models» Root causes, analyzing problems, and identifying and selecting priorities» Strategies for assessing and managing risks» Systems thinking and strategic scenario planning» Building agreements with key stakeholders

Effective Problem Solving and decision Making: a Creative and Collaborative ProcessCourse id: MDP 1012 / duration: 1 Day / Credits: 0.7 CEUs

overcome perceptions, assumptions, and conflicts to develop creative solutions. Much of what leaders and managers do is solve problems and make decisions. In a growing and fast-paced business environment there can be pressure on leaders to solve problems and make decisions quickly and unilaterally. Often, the result neither saves time nor creates the most effective decision. In this one-day program, we will use a three-step model for problem solving and decision making to create a defined process in a collaborative manner.

Problem resolution is a ”three-step” process. Step one explores the boundaries of the problem and defines it; step two examines potential solutions and establishes criteria for the logical selection of a solution. Step three evaluates solutions on the criteria to identify the solution most consistent with the desired outcome or objectives. This program will use this "three-step" approach to not only define a reasoned process, but to also deal with the emotional impact, brought on by the human element.

What you Will learn

» How to define the nature of the problems» How to separate givens from perceptions and assumptions» The nature and causes of conflicts during a problem-solving session» How to maximize the use of brainstorming and creative thinking» How to manage the emotions that often develop around conflict» How to focus on proven methods for using the positive aspects of

conflict to build a collaborative process

CuStoMEr rELationS

ProBLEM SoLVinG & dECiSion MaKinG

» “Wow!” your customers by surpassing their service expectations» Telephone and e-mail communication skills and guidelines» 6-step service recovery model for dealing with service disruptions, with

emphasis on dealing with difficult situations such as the angry customer» Questioning and listening skills» Ability to understand the customer’s needs and concerns

» Managing customer expectations with assertive and persuasive points when a customer is making an unreasonable request

» Team-based customer service strategies» Sales opportunity analysis» Identifying opportunities for additional sales



www.CorpEdGroup.com

Managing Effective Meetings: face-to-face and VirtualCourse id: MDP 133 / duration: 1 Day / Credits: 1.4 CEUs

Meetings are an opportunity to bring out the best in people in a collaborative, safe environment. Meetings can also be an incredible waste of time and resources if not managed effectively. Creating an effective meeting involves making a series of conscious choices, about preparing, conducting and following through. Your ability to effectively facilitate planning sessions, meetings, and individual and team conflicts is critical to your success as a leader and the success of your working group.

This one-day workshop concentrates on the skills and techniques to plan, facilitate, and implement actions for effective, productive in-face and virtual meeting management. Through a series of hands-on learning exercises participants have a chance to practice using tools and skills and receive feedback and coaching on how to deal with specific meeting situations. Participants will also acquire valuable tools and techniques in influencing people, keeping people focused on a task, following through on decisions and actions, and achieving desired outcomes

What you Will learn » Goals, roles, and processes for effective meetings» Guidelines for planning, structuring, and running a productive meeting» Conflict management and types of conflict» Consensus building techniques for dealing with conflict in groups» The elements and factors that create a productive meeting environment» Prevention and intervention techniques» Strategies and tools for promoting and maintaining focus, group

productivity, and minimizing monopolized discussions» Tips for effective virtual meetings

facilitation Skills: Strategies for Effectiveness Course id: MDP 203 / duration: 2 Days / Credits: 1.4 CEUs

foster an effective meeting environment and follow through decisions to achieve desired outcomes. Your ability to effectively facilitate planning sessions, meetings, and individual and team conflicts is critical to your success as a leader and the success of your working group. Discover the skills and techniques that you need to facilitate a variety of situations and people; in addition, you’ll also acquire effective tools for influencing people, keeping people focused on a task, following through on decisions and actions, and achieving desired outcomes.

What you Will learn» Specific characteristics, qualities, and behaviors required to be an

effective facilitator» Five competencies of emotional intelligence that are important for making

emotions work for us instead of against us» Conflict identification and management» Tools used to establish successful interactions and effective meetings» Decision-making strategies and how to use them» Strategies for promoting and maintaining focus and group productivity» Influencing and partnering skills» Communication approaches for developing relationships

Executive Presentations Course id: MDI 1024 / duration: 1 Day / Credits: 0.7 CEUs

increase your power and effectiveness as a presenter. The methods learnedin this program will transform your presentations by giving you techniques and strategies to increase your power, confidence and effectiveness as a presenter. Through interactive exercises, you will earn strategies for delivering a strong, clear message, whether to an audience of one or hundreds.

What you Will learn» Improve your ability to powerfully plan and deliver business presentations» Identify your presentation strengths and areas for improvement» Learn to use a concrete process to design effective presentations» Use your posture, voice and gestures to increase your effectiveness» Reduce your anxiety delivering presentations and increase your

confidence and power» Increase your ability to think on your feet and handle questions,

comments, and interruptions from audience members

techniques for Successful Presentations Course id: MDI 103 / duration: 2 Days / Credits: 1.4 CEUs

Gain confidence and effectiveness in delivering winning presentations. Feeling confident in your ability to present information is critical to career success. Formal, impromptu, and casual presentations all require us to use our ability to present information in a clear, concise and interesting format. This workshop provides techniques, strategies and practice to develop your ability to deliver your message successfully and with confidence.

In addition to opportunities to practice your delivery, this intensive, participatory workshop will provide participants with thorough feedback. Structured video, peer, and instructor feedback analyzes and identifies the most successful strategies for each participant, ensuring the participant’s increased confidence and skill in delivering a successful presentation.

What you Will learn» The key steps in preparation and practice» How to analyze your audience and frame your messages to meet their needs» How to control anxiety and nervousness» Formats and techniques for effective content structure and organization» Verbal and non-verbal delivery skills for successful presentations» Effective use of visual aids to enhance your messages» Strategies and skills to handle difficult questions and audience behaviors

MEEtinG and faCiLitation SKiLLS


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interpersonal EffectivenessCourse id: MDP 391 / duration: 2 Days / Credits: 1.4 CEUs

Living and working with people is what we do... like it or not. This course opens up many opportunities for discussion on conditioned thinking and its impact on developing and fostering healthy personal and professional relationships.

What you Will learn » How thinking is related to behaviors» How behaviors shape our relationships» The importance of understanding our motivations and, in turn,

the motivations of others» How to leverage personal strengths in difficult situations» How personal values are satisfied

unlocking Your Creative Potential!Course id: MDP 351 / duration: 1 Day / Credits: 0.7 CEUs

Everybody is creative. Some people use their creativity more than others, but everybody is capable, and even the most practical and concrete people can tap into their creative sides.

This seminar will show pathways through and around a number of the common mental and emotional blocks that tend to diminish the number and magnitude of the problems we solve. Participants learn the step-by-step method of solving day-to-day business problems by using creative problem solving techniques.

What you Will learn » Clarify and resolve, broad, multiple cause problems using situation analysis» Find the source of a specific problem using problem analysis» Make a choice among options using decision analysis» Leverage the knowledge and experience of your team to lower risk and

remove roadblocks to success with problem prevention

finance and accounting for non-financial ManagersCourse id: MDP 201b / duration: 2 Days / Credits: 1.4 CEUs

in business, money iS happiness! Increasing profits and performance are two of the major responsibilities of every manager. This course will enable you to communicate confidently using financial data and help you gain practical insights into the crucial financial measurements used by top management.

What you Will learn » The skills, confidence, and competence to master the numbers

side of your business » An understanding of how your decisions impact the bottom line » The ability to focus clearly and concisely on critical financial indicators » Better decision-making based on hard financial data

Strategic Marketing: Concepts and Strategies Course id: MDP 307 / duration: 2 Days / Credits: 1.4 CEUs

Enhance your marketing strategies with best practices in strategic marketing development. This intensive, two-day program relates both traditional and new marketing concepts to today‘s fast-paced, competitive and segmented business environment; with the emphasis on relating marketing theory to practical and effective real world solutions. Generic marketing strategies will be reviewed with an eye toward ways of differentiating yourself from the competition by using the marketing mix in ways that are consistent with your organizational uniqueness. Both industrial and consumer situations will be considered with a strong focus on new product/service introduction, and product/service life cycle extension.

What you Will learn » Defining the marketing process » Identifying the competition » Understanding the marketing strategies » Understanding the relationship between sales and marketing » Introducing new products

MarKEtinG & finanCE

PErSonaL EnriChMEnt

Consulting services can be utilized preceding training, after training has been completed, or as a stand-alone service. our consulting services include:

• assessments—measure competencies and identify skill gaps to focus training and/or coaching on your employees’ specifi c needs, and evaluate the success of your training and consulting initiatives with our valuable tools and reports.

- Project Management Online Assessment

- Business Analysis Readiness Assessment

• Consulting—Corporate Education Group’s consultants will work hand-in-hand with your project teams to transfer knowledge and provide subject matter expertise. Examples include developing project management methodologies, risk management assessments, project kickoffs, and more.

• Coaching and Mentoring— whether done in-person or remotely, our mentors and coaches provide individual or team-based coaching to provide expertise, reinforce learning, facilitate the adoption of skills learned into real-world business operations, and instill management and leadership confi dence; plus, executive-level coaching and mentoring is also available for those in need of tools for supporting their organizations’ project and process improvement initiatives.

• Competency Models—identify the technical, personal, and business & leadership competencies needed for a successful project management practice throughout your organization.

• Custom development—provide your employees with hands-on experiences that refl ect their actual work activities—our courseware can be fully customized to refl ect your organization’s business processes, company language, and specifi c case studies.

tranSfEr KnoWLEdGE, aSSESS CoMPEtEnCiES and SKiLL GaPS, and ProVidE VaLuaBLE SuBjECt MattEr EXPErtiSE throuGhout Your orGaniZation.

The Corporate Education Group’s Consulting Services will provide you and your organization with qualifi ed subject matter experts, facilitators, and consultants with real-world experience in project management, PRINCE2®, business analysis, business process management, leadership, management, communications, and more.

consulting serVices

Call 1.800.288.7246 to learn more about our consulting services for you and your organization.

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CorPoratE SuCCESS StorY

WE haVE dELiVErEd BESt-in-CLaSS traininG to hundrEdS of orGaniZationS aCroSS a Broad SPECtruM of induStriES, inCLudinG:

hErE arE juSt a fEW EXaMPLES of hoW WE’VE hELPEd our CLiEntS SaVE tiME and MonEY, and MEEt thEir orGaniZationaL rEQuirEMEntS:

» Aerospace» Biotech/Pharmaceuticals» Construction» Education

» Energy/Utilities» Engineering» Financial Services» Government

» Healthcare» Information Technology» Insurance» Manufacturing

» Professional Services» Publishing» Retail» Transportation» And more!

StronGEr CoMMuniCationS BuiLd BEttEr rELationShiPS for LEadinG BiotEChnoLoGY CoMPanY

challenge This biotechnology company’s internationally-dispersed IT groups were in need of consistent tools, communication techniques, and collaboration skills to improve both their face-to-face and virtual relationships. Using this organization’s company language, case studies, and their specific challenges and strengths, the Corporate Education Group developed a customized learning solution to assist them in:

» Building stronger relationships to help solve cross-cultural communication dilemmas

» Balancing tasks with relationships

» Creating better organizational alignment to increase accountability, and to heighten awareness of how their jobs impacted one another

» Developing agreements and “ground rules” regarding how they would treat each other on a daily basis

» Understanding differences in motivational needs and communication systems

» Increasing perception and emotional intelligence by learning to choose responses that drive desired outcomes

training results» Communications, both face-to-face and remote, were more focused,

stronger, and achieved real outcomes

» Barriers got broken down between folks that were internationally-dispersed through enhanced cultural understanding, respect, and collaborations

» Agreements and ground rules were established to create healthier, more productive working relationships

» Ability to clarify and to give good feedback was enhanced, thus false assumptions and defensive reactions were reduced

BuSinESS anaLYSiS traininG GuidES LEadinG BioPharMaCEutiCaL CoMPanY to iMProVEd ProCESSES

challenge IT groups supporting this biopharmaceutical company’s research activities needed to strengthen their business analysis skills so they could not only get the project requirements right and spend less time defining them, but so they could also select the right projects. This organization partnered with the Corporate Education Group to help them deliver the following to their employees:

» Customized, onsite business analysis training to its offices in both the United States and England

» Skill development in business case development; core competencies for the business analyst, including planning, managing, and communicating requirements; collaborating with stakeholders to elicit requirements; and modeling and documenting project requirements

» Onsite and remote coaching to help its business analysts retain the knowledge and skills they learned in class

» Guidance for individual business analysts on facilitating requirements workshops and using visual requirements models to replace text-based requirements documents

» Implementation of best practices across future projects

training results» Better alignment of solutions to business needs by means of more

precise requirements

» Increased productivity by means of more accurate business cases

» Enhanced communications, both written and verbally, between project stakeholders

» Quicker time-to-market and fewer last-minute change requests

» Decreased defects in production

» More well-rounded business analysis skills across the board

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EnhanCEd ManaGEMEnt SKiLLS aLLoWS LEadinG BiotEChnoLoGY CoMPanY to KEEP PaCE With MarKEt dEMandS

challenge As this biotechnology company grew, they wanted to provide their new and experienced mangers with a training program that would improve management skills across the board in order to keep pace with market demands. The Corporate Education Group developed a customized management certificate program for this organization to help them improve:

» Job performance and daily productivity

» Transition from individual contributor to manager and from technical lead to “coach”

» Employee satisfaction and retention

» Working relationships with other employees

» Communication, both written and verbal, between departments and groups

» Conflict management, listening and negotiation skills

» Performance management

training resultsThe Corporate Education Group worked with this organization to deploy a Kirkpatrick Level 3 Evaluation that summarized their post training survey results, major findings, and next steps and recommendations for further development. Outcomes included:

» Improved communication skills, resulting in measured higher employee satisfaction and employee retention

» More listening, self-regulation, and overall healthy dialogue

» Better understanding of direct report’s motivational needs and drives

» Enhanced ability to adapt management styles to different personalities

» Less conflict and increased comfort levels with giving and receiving and constructive/tough feedback

» Improved quality and efficiency of work

» More effective and productive meetings

MaSSaChuSEttS CorrECtionaL faCiLitY inCrEaSES EffECtiVE LEadErShiP and ManaGEMEnt SKiLLS

challenge The need for solid leadership and management tools and techniques has become more evident as Correctional Facilities restructure their organizations, processes, and employees. Because the lack of leadership is costly to both the organization and the individual employee, the Corporate Education Group offered the experienced management training needed to take their organization forward, and to:

» Adjust to Environmental Changes

» Increase Professionalism

» Enhance General Communication Skills

» Improve Report Writing and Proofreading

» Manage Individuals Who Were Once Peers

» Increase Problem-Solving Skills and Decision-Making Skills

» Improve Time Management

» Conflict Management

» Take Charge in Making Decisions

training resultsThe Corporate Education Group worked with this organization to create three customized certificates for their employees that allowed for increased productivity and efficiencies, while providing managers at all levels with the confidence to successfully manage their teams. The certificates were designed for:

» first-Level Supervisors: Seven courses that gave new supervisors all of the management, people, time management and report writing skills they needed to be successful managers, and to effectively work their way up to the next level.

» Mid-Level Managers: These six courses went beyond the management basics into key areas like managing conflict, influencing others, and advanced report writing were addressed to start the transition from a management to a leadership focus.

» Senior-Level Leadership: Six key courses that provide the strategic leadership skills needed to drive success at the top levels of management.

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Manufacturing/Processing Plant improves Project Management with training from Boston university Corporate Education Center

Westinghouse Electric Company’s Western Zirconium Plant wanted to improve its ability to meet project goals, reduce costs, and improve customer satisfaction, but found that the knowledge of project management of its engineering employees varied greatly. With mounting pressure to complete more projects, the team required training in best practices for project management. The company partnered with Boston University Corporate Education Center to implement a comprehensive project management training program designed specifically to help the engineers standardize project management as the means to achieve rigorous business goals. After 24 days of training, over the course of a year, comprehensive project management is helping the company:

• Reduce the high cost of rework

• Lessen downtime

• Maintain its high caliber of customer service.

technical Manufacturing Process requiresadvanced Project Management Skills Westinghouse Electric Company provides fuel, services, technology, plant design, and equipment to utility and industrial customers in the worldwide commercial nuclear electric power industry. The Western Zirconium Plant in Ogden, Utah, processes zirconium to make parts for power plants. The plant extracts zirconium from zircon sand and converts it to high-quality metal alloyed with iron, nickel, and chrome to withstand the extreme environments of power plants. These zirconium ingots are transferred to sister plants where they are formed into the components for the power plants—the tubing, plugs, and grids that hold the uranium fuel.

Because the zirconium is used in power plants, there is a great need for precision and quality in all manufacturing processes. The 400 plant employees provide products and services that fully satisfy customer, industry, and regulatory requirements. All customer projects—from order entry through design, manufacturing, and servicing—are managed

in accordance with high-quality management standards. To meet these standards, it is essential that project scope is accurate, adequate resources are allocated, and customer deliverables meet the project goals. There is no room at Westinghouse for scope creep, cost overruns, missed deadlines, understaffed projects, or misalignment of resources.

“With tighter budgets, demanding time constraints, and fewer resources, more of our staff needed to be trained in industry-standard project management methods,” explained Rick Propst, manager of engineering projects and technology. “There is increasing pressure to complete more and more projects, so it becomes even more critical to do precise project and resource planning to meet our goals.”

The highly-experienced engineering staff has extensive technical education, yet little formal training in project management. Propst was convinced that even an MBA degree was inadequate preparation for expert project management. In today’s fast-paced business environment, it takes skilled individuals to successfully plan and execute projects in the workplace, and insightful strategies to get the job done quickly and with minimal resources.

Westinghouse Electric adopts Boston university Corporate Education Center Project Management trainingWhile developing plans to institute project management training, Propst learned that another Westinghouse Electric division, Nuclear Services, was also implementing project management training to help its staff gain important business skills and was establishing required levels of project management competencies for employees. As the process unfolded, it was decided that all of the Westinghouse Electric business units would adopt the same project management competency requirements for employees, who will have to complete a core curriculum of standardized training in order to manage future projects. Propst’s first initiative was to ensure that all engineers in his plant were trained in project management to meet these developing requirements.

That’s when he turned to Boston University Corporate Education Center, which was already engaged with other Westinghouse Electric business units for project management training. The Boston University Corporate Education Center project management program provides a comprehensive, standardized, educational program that offers real-life project management methods and techniques to position individuals as leaders and provide companies with a competitive advantage.

The Western Zirconium Plant executive team wanted to select a training partner that was closely aligned with the Project Management

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Institute’s (PMI®) professional standards. Other options included local universities, but Propst felt strongly that because Boston University Corporate Education Center is greatly respected in the training industry and offers professional training designed around the PMI standards, it was the best choice. Boston University Corporate Education Center is a charter member of the PMI global corporate council and a charter Global Registered Education Provider through PMI. Their project management curriculum is compliant with A Guide to the Project Management Body of Knowledge (PMBOK® Guide), a collection of best management practices for project management. In addition to preparing project managers for certifi cations including Project Management Professional (PMP®) and Certifi ed Associate in Project Management (CAPM®), Boston University Corporate Education Center offers a wide variety of project management courses and certifi cate programs, and its curriculum can be customized to meet the specifi c development needs of customers.

In addition to the high level of industry recognition, Boston University Corporate Education Center’s courses satisfy the core curriculum requirements adopted by Westinghouse Electric. Earlier, a few of the Western Zirconium Plant employees took some project management courses, but it was not the comprehensive training program that offered the skills and knowledge that the Boston University Corporate Education Center courses provide.

Boston university Corporate Education Center training advances individual Skills and Corporate GoalsAs Boston University Corporate Education Center and the Western Zirconium Plant planned the training program, they focused on individual skill development to enable comprehensive project management planning and consistent management of projects. The program was customized to concentrate on standardizing both the language and the approach to projects, capturing and implementing best practices in project management, improving consistency in project delivery, and providing better management of the project portfolio. The project management program included select modules to cover essential knowledge areas and incorporated several days of coaching by Boston University Corporate Education Center experts to support application of the content covered in the program, including mentoring, process documentation review, and facilitated project support.

The project management training program included eleven courses, with 24 days of training conducted over the course of ten months, and participants who successfully completed the requirements received certifi cates from Boston University Corporate Education Center. Initially, many of the engineers were nervous about being in a learning environment after having been out of school for so many years, but as soon as the courses started, they wanted to immediately apply their new skills. After the program was completed, they formed study groups to prepare for the PMI certifi cation exam because they recognized that PMP certifi cation adds valuable credentials for career advancement. In addition, as the training progressed, they instituted peer checks so that

there was a team approach to all project management planning activities.

The attendees reported that all of Boston University Corporate Education Center’s instructors were exceptional, with a high level of hands-on industry expertise, instructional techniques, and outstanding instruction of PMBOK methods. The courses had high levels of individual participation and discussion, and exceeded company expectations.

While their new competencies allow the trained individuals to better meet their current responsibilities and to advance their careers, the Western Zirconium Plant also has realized signifi cant benefi ts from the education program. There is improved teamwork, especially for those who didn’t have much team experience before. And, the use of tools and project management has become uniform across the division.

Although it is still early in the process, there are recent improvements in project scope statements, and some individuals are circling back to bring their new skills to projects already underway to try to improve the outcomes. Propst feels that achieving the long-term goals of improved productivity, decreased time to complete projects, increased customer satisfaction and sales, and lower costs are just over the horizon. This initial project management training program is just the beginning of important education goals that the plant team means to accomplish. Boston University Corporate Education Center is the fi rst resource Propst intends to enlist to help, and to support the group as it advances its project management skills to meet the needs of its business unit.

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uPS delivers innovative Project Management training (and Six Million Packages a day!)

UPS, the largest package delivery company in the world, relies on successful project management to drive innovation, contribute to growth, and ensure customer satisfaction. When the “Go Brown” company wanted to develop a world-class project management training program, Boston University Corporate Education Center, a part of Corporate Education Group, helped it develop and deliver a new education approach to train individuals working on key strategic projects.

Messenger Company Becomes Global trade Expert Whether flying basketball shoes from Shanghai to Los Angeles, transporting essential business documents between London and Paris, or picking up and repairing broken laptop computers, UPS is the world’s largest package delivery company and a global leader in supply chain and freight services. Headquartered in Atlanta, GA, and traded on the New York, NY Stock Exchange (UPS), UPS helps synchronize the movement of goods, information, and funds for nearly eight million customers in more than 200 countries.

UPS has grown from a small messenger company into a global trade expert providing air, ocean, ground, and electronic services. Founded in 1907, today UPS is a $49.7 billion corporation, recognized by its ever-present brown uniforms, delivery trucks, and UPS stores in shopping centers across America. Its 3000 worldwide facilities are linked to Worldport, its main transport hub in Louisville, KY, where more than a million packages arrive and depart in just a few hours on a busy night. UPS’ 425,000 employees handle an average of nearly 6 million packages each day, more than twice what its nearest competitor processes.

In addition to package delivery services, UPS offers a host of other capabilities. Over the past two decades, UPS has aggressively built a massive international transportation network, connected by one of the largest technological infrastructures in commercial history. In the process, it has dramatically expanded its portfolio of services into logistics and supply chain offerings. For example, UPS sells its innovative route-mapping software to companies with truck fleets. Also, UPS Capital was established in 1998, the first financial services company to focus solely on financing supply chain solutions. And, the company maintains more than 1,000 distribution centers around the globe to provide customers with inventory and order management services, some housing technical diagnostics and repair, critical parts depots, simple subassembly and returns management services.

Project Management Skills drive Company innovation The development of these critical services and innovations are a result of the company’s success in skillfully managing projects to develop new ideas, processes, tools, and IT systems that have created the foundation for increased revenue, satisfied customers, and efficient resource management.

UPS relies on the success of project management to keep the company at the head of its markets. For example, the company cut 28 million miles from truck routes, saving roughly three million gallons of fuel. This was accomplished largely by mapping delivery routes that minimized left turns. Also, UPS started a self-service system to allow customers to redirect packages already en route. And, automated vehicle loading instructions have shortened delivery routes by making sure trucks are packed in the most efficient manner, so drivers can deliver faster and minimize retracing of steps or missed stops.

All of these initiatives for cost savings or improved service began with a project under management by a UPS employee. Recognizing that more advances would be possible with a world-class learning and development program reinforcing UPS requirements, the company sought a fresh approach to project management training.

“We wanted to change our project management training program to help people who work on key strategic projects that have the greatest impact on the organization,” explained Maureen Stefanini, UPS Program Management, Learning & Development Manager.

Before, UPS offered classroom training through three or four day classes to a very broad audience across the company. The complete training program took nearly four years to complete and was not specific to UPS.

uPS Seeks Education PartnerThe UPS Project Management Group (PMG) developed very specific goals for a new project management training program, including:

• Blended learning (instructor-led and online training)

• New criteria to select candidates working on essential company projects

• A more rigorous, challenging program

• More training hours

• UPS-specific project management practices, tools, and examples

• Accountability for participation in the classroom

• Evaluation tools for before, during, and after the program

• Measurement criteria of the training program’s impact on the company’s million dollar projects

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Through a Request for Information and Request for Proposal, PMG looked for an education partner to help them design and deliver a program to meet their criteria. After a comprehensive evaluation, UPS chose Boston University Corporate Education Center (BUCEC), a part of the Corporate Education Group, to help it deliver this special program. UPS knew that the organization had an outstanding reputation for its expertise in corporate education programs, especially in project management training.

Boston University Corporate Education Center is a charter member of the Project Management Institute’s (PMI®) Global Corporate Council, and a charter Global Registered Education Provider through PMI®, and their project management curriculum is compliant with A Guide to the Project Management Body of Knowledge (PMBOK® Guide), a collection of best management practices for project management. In addition to preparing project managers for certifications including Project Management Professional (PMP®) and Certified Associate in Project Management (CAPM®), Boston University Corporate Education Center offers a wide variety of project management courses and certificate programs, and its curriculum can be customized to meet the specific development needs of customers.

The high quality of instruction and course materials was a significant factor in UPS’ selection of Boston University Corporate Education Center, whose instructors are known for their skill in incorporating their direct industry experience into project management courses for business managers in Fortune 500 companies.

Another reason for partnering with Boston University Corporate Education Center was their experience and flexibility in tailoring training programs specifically for the needs of different companies, and aligning certificate programs and courses with companies’ existing needs and methodologies.

uPS and Boston university Corporate Education Center develop Blended training ProgramThe PMG identified the need for its trainees to acquire most of the PMI® knowledge areas, and be able to incorporate it with how UPS already conducted projects. The PMG identified existing tools and UPS case studies as an important component of the program, and worked with Boston University Corporate Education Center to customize the project management curriculum to incorporate those necessary elements and establish a certification process for students.

The PMG set up a process where students begin with a pre-program skills assessment questionnaire that becomes the baseline of skill level and proficiency. Then PMG meets with each participant to discuss the baseline assessment and select a current project that will be used during the training program for further evaluation.

assessment, online training, and team Workshop Lead to Certification Program participants first complete the Boston University Corporate Education Center online pre-course “Project Framework & Integration Management” before attending instructor-led classes. This pre-course allows all students to gain the same essential foundation in project management concepts and terms to prepare for interactive classroom sessions. In addition, the online learning minimizes travel requirements and provides students with schedule flexibility.

The classroom sessions, in Roswell, Georgia, and Mahwah, New Jersey, use an interactive case approach where student teams plan real UPS projects. During these learning sessions, students must work with resource constraints, conflicting priorities, and other challenges to better prepare them for work in their jobs. Through this ten-day program, participants are able to share best practices and gain new skills.

Three to four months following the workshop, attendees complete a post-course skills assessment and project audit to compare with the baseline measurement, evaluate how they are using the skills, and whether their projects have been positively affected with tangible results. Six to nine months after the training class, PMG will meet with each student and his/her manager to review the training and assessments. The final step of the program will be Certificate in Applied Project Management from Boston University Corporate Education Center and UPS.

Project Management training Will aid uPS Success In the first year of the program, 48 individuals were trained in sessions in May and September. The trainees were project managers in business, IT, finance and administration, customer solutions, and other departments who handle large projects (over a million dollars) that are aligned to UPS’ critical initiatives. The training program received very high marks on course content and materials, instructors, and the entire experience, from participants; most said that the workshop either met or exceeded all expectations.

UPS managers have reported improved teamwork and project planning, as well as better work quality and productivity, following the training program. Over the long-term, program results will be measured through a Program and Project Management Effectiveness report.

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PRINCE2® is a Registered Trade Mark of the Offi ce of Government Commerce in the United Kingdom and other countries. The Swirl logo™ is a Trade Mark of the Offi ce of Government Commerce.

nato’s allied Command transformation (aCt)Leadership receives PrinCE2® Project Management training

NORFOLK, VA—Jay Seigelaub, an instructor from the Boston University Corporate Education Center, teaches Headquarters Supreme Allied Commander Transformation fl ag and general offi cers the concepts of PRINCE2®.

PRINCE2® is a product-based, deliverable-oriented planning process for project management that is internationally recognized and widely adopted by NATO agencies. It offers a fl exible, business case-driven approach that includes an ongoing appraisal of project viability and outlines the organizational framework and integrated workfl ow process for project management, including establishing project boards, well-defi ned roles and responsibilities for all levels of management, and ownership and accountability for project managers.

PRINCE2® will provide key command personnel involved in Programmes of Work (POW) guidance on where to start,

how to proceed, what to do, and when. It also identifi es the key processes and controls within a unifi ed structure, including guidance on how to use various project management tools.

Reprinted from the NATO Allied Command Transformation unclassifi ed website.

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Private Student Loan Business Streamlines Product Management Process with Boston university Corporate Education Center’s Business analysis training

With increasing pressure to move products to market faster, one corporation wanted to streamline its product management process to ensure that programs were clearly defined at the outset, and met stringent schedule and cost guidelines. The company asked Boston University Corporate Education Center to help key employees in this process gain new skills to effectively define project goals and manage teams to complete projects on time and within budget. Through the Boston University Corporate Education Center Business Analysis Certificate Program, they have met their goals to improve the process, increase collaboration, and deliver products to customers in an efficient and consistent manner.

Private Student Loan Business Grows with Baby Boomlet This organization meets the growing demand for private education loans by providing financial and educational institutions, as well as businesses and other enterprises, with custom private education loan products.

With 1,000 employees, they facilitate $2.6 billion annually in loan disbursements that fund students at more than 5,000 schools from private K-12 institutions through undergraduate, graduate, and continuing education programs. The firm’s financial institution clients include 15 of the 20 largest federally-guaranteed student loan originators.

Market Growth drives new Methods Because of a rapidly changing market and their need to continually deliver new products to customers, they needed to improve the delivery of projects on time, within budget, and to scope, so that new offerings could be prepared faster, thereby increasing their competitive standing. Through it all, the company wanted to foster effective communications and team collaboration between distinct groups.

“We determined that providing employees with tools and knowledge to help them standardize project requirements development and product management approaches across the organization was essential,” explained the Senior Vice President of the Office of the

Chairman. “Clearly defining the business requirements of products and gaining consensus early in the process would ensure that all products could meet established goals.”

They wanted to focus training efforts on this process, so that all business and systems analysts would be adept at gaining agreement on requirements among project stakeholders early in the project lifecycle and applying standardized requirements management methodology to the process. This would help clarify roles, strengthen teams, and incorporate best practices.

“Furnishing our business consultants and business systems analysts with vital skills to help manage projects would help the organization meet corporate goals, and propagate important knowledge to team members and stakeholders,” noted the Vice President of IT Administration.

The company wanted to institute a formal training program, from a recognized leader in corporate education, to help employees gain the skills to standardize requirements gathering and scope management on projects, and to further the professional development of employees.

Boston university Corporate Education Center Provides high Quality Solutions They selected Boston University Corporate Education Center because of its expertise in corporate education, a strong reputation for excellence, the high quality of instruction, and the value that its programs provide to enterprises and individuals. The Boston University Corporate Education Center offers comprehensive business analysis, technology, project management, business process management and leadership training, and certificate programs to improve corporate business operations and accelerate individual career advancement.

Because the focus was on product requirements development, they chose Boston University Corporate Education Center’s Business Analysis Certificate Program, which is offered both to corporations for their employees and to individuals who wish to pursue new career goals. This program is well known and highly respected; Boston University Corporate Education Center is a Charter Endorsed Education Provider of the International Institute of Business Analysis (IIBA™), an independent not-for-profit professional association serving the growing field of business analysis.

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Business analysis training helps individuals Gain Critical Skills The Business Analysis Certificate Program provided their employees with hands-on business analyst experience, working with the latest techniques and tools such as UML and Use Cases. The training was structured to encompass seven courses, each conducted for two days on site at their offices. Review sessions included mentoring and coaching to prepare individuals for the next class.

Through this series of classes that ran over the course of 10 months, 20 business consultants and business systems analysts were trained. They acquired skills and knowledge through scenario-based training and learned to perform the business analyst role on projects in their workplace. The program was taught by knowledgeable industry practitioners from the Boston University Corporate Education Center, whose real-world experience facilitated efficient skills transfer to participants.

training Benefits: individuals and Company The Business Analysis Certificate Program has helped both employees and the organization, and enabled the organization to accomplish important organizational and process changes.

The individuals who participated in the program learned techniques to define business requirements, an essential step for successful projects. They were able to apply these new skills immediately, and there are observable improvements in the quality of work, with more complete requirements outlined for products. These employees are now regarded as credible knowledge resources within the organization, giving them an increasingly important professional role within the company; in addition, the Business Analysis Certificate will greatly assist them throughout their careers.

Because of the value of the Business Analyst training, the company has engaged Boston University Corporate Education Center to train additional employees on the process of use-case modeling now being employed. As a result, projects are more consistent in requirements development, with team members using the same language. This, along with an easier review process, has significantly improved product delivery schedules.

“Having 20 people trained in business analyst processes has improved the effectiveness of communications within and across functional groups, especially with key business leaders and stakeholders,” summarized the Senior Vice President of the Office of the Chairman.

Because of the group training for business and IT employees, there is now a strong team approach within the company; and, with the business

analysts helping other team participants understand industry best practices, projects operate more quickly and easily. The company has been able to clarify roles, increase communication among groups, and build collaboration. The change has increased company efficiency, and projects have appropriate goals established at the outset and strict adherence to schedules and budgets.

Business analyst training helps individuals:» Understand what level of requirements to capture at each phase of

a project

» Improve the quality of interviews with users using techniques that guide you through the process

» Conduct group sessions for capturing and verifying requirements, using state-of-the-art interviewing

» Write comprehensive and unambiguous business requirement documents, communicating the needs of the business to users and to the technical team

» Create requirements documentation that can be used as the basis for customized development, maintenance of existing systems, and/or as selection criteria for off-the-shelf software

» Decrease software bugs and omissions introduced in the analysis phase of projects by employing powerful techniques that reduce redundancies and inconsistencies in the documentation

» Assure quality through structured verification and validation techniques and use-case scenario testing

Who Should attend Business analyst training: » IT Business Analysts

» IT Project Leaders and IT Project Managers

» Facilitators who will be leading requirements gathering sessions

» Business users who will be explaining business requirements to software developers

» Systems analysts expanding their role into the business realm

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Collaborative Consulting knew that having more project managers obtain PMP® Certification would be crucial to obtaining future business because more customers were asking for certified project managers. The company determined that a complete training program would help employees obtain certification and learn other critical professional development skills. After a multi-provider search, Collaborative Consulting selected Boston University Corporate Education Center for its broad range of programs and expertise in project management and other critical (“soft”) skills necessary to meet corporate training initiatives. The initial training courses boosted Collaborative’s PMP® Certification rate to more than 50 percent.

Consulting firm aligns Business with technology Collaborative Consulting is one of the country’s most dynamic professional services firms. It provides companies in several industries — consumer products, retail, financial services, healthcare and pharmaceutical — with expert counsel and proven methods to improve business processes and the bottom line. This Boston-based firm specializes in optimizing the business and technology capabilities of its clients, leading to high levels of customer satisfaction, market share growth, and increased profitability.

One unique capability that distinguishes Collaborative Consulting from other consulting firms is the special know-how it lends to clients in professional project management. In addition to having certified project managers within the consulting company to manage its own projects, these highly skilled individuals work with Collaborative Consulting clients, helping them improve their own project management capabilities. Many of Collaborative Consulting’s 250 employees serve as project managers for clients, facilitating on-time, on-budget completion of successful programs for these customers. Others mentor client project managers, helping them with their own development and achievements, and providing the client company with a stronger project management foundation. Still others facilitate the establishment and operation of project management offices within client companies, setting a new standard for project management at the client.

“Our own projects are accomplished with efficiency and ease,” explained Steve Salisbury, Director and Practice Area Leader, Project Management, for Collaborative Consulting. “We want to make sure our clients’ programs run

smoothly; and we want to continually improve project management processes, both here and for our customers.”

need for More Certified Project Managers Collaborative Consulting recognized the business value of having more of its project managers certified as Project Management Professionals (PMP®s) by the Project Management Institute (PMI®). More than a quarter million individuals have obtained this internationally recognized professional credential that is considered essential for business results.

“Our clients began requesting project managers who were PMP® certified, and we foresaw a time when this would be a mandatory requirement,” explained Salisbury. “At the time, only about a third of our project managers were PMP® certified and we didn’t want to be competing in the marketplace at a disadvantage.”

Collaborative Consulting set out to develop an education program to help its project managers gain this very valuable training and improve the firm’s ability to land new business. At the same time, the company wanted to help its already certified staff with the means to obtain additional professional development units (PDUs) in order to maintain their certification. Finally, Collaborative wanted an education program that would also address skills like leadership, communications, management, and facilitation, to add to the knowledge of its staff.

Before developing a training program, there was no corporate option offered to employees; staff members took online or public classroom courses from a variety of sources. The company wanted to change this approach, by working with a single provider for all of its training needs to ensure consistency for employees and to provide a growth path for less experienced staff.

Because the range of experience for Collaborative Consulting project managers ranged from five to twenty five or more years, the staff required different levels of training. They needed a program that could work for all stages of development and knowledge; in addition, they wanted to be able to teach their newest project managers how to be effective leaders and managers, and help them move up in their careers. For the more experienced staff, it was important to provide them with opportunities to hone their skills in a more formal setting and increase their exposure to best practices.

training Partners With Quality Programs Sought With a clear vision for the type of program it wanted, Collaborative Consulting set out to identify a training partner. From individuals at the company who had previously taken project management classes at Boston University

Collaborative Consulting Gains new Business through Project Management Education

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Corporate Education Center, the firm knew of the high quality of the courses and instructors. Collaborative Consulting undertook an evaluation of multiple providers to identify the best fit with its needs.

One concern Collaborative Consulting developed through this review process was about the emphasis that many training companies put on pass rates for the certification test, seemingly at the expense of actually teaching new skills. And, many of them could only offer PMP® certification courses, not the broader range of training that Collaborative Consulting sought. In contrast, the capabilities of Boston University Corporate Education Center stood out as more encompassing, according to Salisbury, through its broader business education in addition to project management preparation.

In the end, Collaborative Consulting selected Boston University Corporate Education Center for its diverse training programs, strong project management curriculum and programs, consistency and reputation as a long-term, reliable provider of high quality corporate training programs, and a flexible approach to customer needs. During the evaluation period, the Collaborative Consulting staff learned first-hand from one of its own customers — a large financial services company in Boston — about its successful partnership with Boston University Corporate Education Center.

Boston university Corporate Education Center delivers Custom Programs “This single provider approach with a highly respected, very capable training partner offers more to us and our employees than other alternatives and other providers,” noted Salisbury.

For the PMP® certification preparation, Collaborative Consulting and Boston University Corporate Education Center worked together to plan two training classes. Each person took a benchmark exam before the courses were developed, to demonstrate the specific knowledge needs. The approach to the curriculum was then customized to focus on what was most important, and the classes were split for people with different levels of knowledge.

In addition to this customization, Boston University Corporate Education Center offered the courses over two weeks, in a three-day session and a two-day session, with classes held on Saturdays. The weekend schedule made it easier for project managers who were currently engaged in client projects to maintain their workflow and not disrupt client activities for an extended time.

Through the PMP® preparation courses, individual students gained an understanding of A Guide to the Project Management Body of Knowledge (PMBOK Guide®) that is applied universally, and awareness of the common terms and language that facilitates communication within the firm and with clients.

Course evaluations showed just how much the students gained from the courses. The instructors were credited with being very helpful to students and extremely credible because of the real-world experience that they brought to the classroom.

With four other practice areas beyond project management, Collaborative Consulting has already initiated business analysis training with Boston University Corporate Education Center, and has started to deliver a quarterly program of courses focusing on soft skills, beginning with communications.

Collaborative Consulting Meets Goals for PMP® Certification The training has boosted the certification level for project managers at Collaborative Consulting from just about 30 percent to more than 50 percent and the company plans to reach 75 percent soon. This is helping the company respond to potential customers who use PMP® certification as one of their decision criteria for selecting a consulting partner. With this improved ability to qualify for new business, they are positioned to more easily achieve revenue goals.

In addition, the soft skills training is helping to differentiate the Collaborative Consulting staff as well-rounded individuals who can sell business to a client, then lead the project.

Finally, this training program is helping Collaborative Consulting recruit and retain talented individuals. By investing in their training and professional development, the firm is strengthening connections and building relationships to keep skilled employees long term.

“We have definitely received good value from Boston University Corporate Education Center. We are quite pleased that we have this relationship with an institution of this high caliber. Their breadth and depth of course offerings, high quality of instruction and course material, and customized delivery and instruction have served our needs well,” explained Salisbury. “We have met our original goals to prepare our staff for PMP® certification and help others maintain certification, and the course offerings are broad enough to help with our other training needs.”

case stuDies

CUSTOMIZATION DOES NOT MEAN COSTLY.

Get started today and call 1.800.288.7246 to speak with a Corporate account Executive.

We offer programs across a broad spectrum of disciplines, and have the ability to combine Project Management, Business Analysis, Business Process Management, Leadership, Management, Communications, Six Sigma, and IT Infrastructure (ITIL®) skills training into integrated programs to establish a more comprehensive solution. Often overlooked by other providers, we are able to incorporate leadership, management and communications skills into your development plans.

The Corporate Education Group offers a number of publicly-offered certifi cates; however, we are able to cost-effectively tailor and customize curriculum and certifi cate programs by incorporating your organization’s specifi c practices, including:

Once your program is developed, we help you communicate expectations and action plans to your employees.

• Terminology

• Methodologies

• Templates

• Case studies

• Exercises

• Discussions

• And more!

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in addition to the course selection outlined in this catalog, we provide a select set of technology programs in an on-site format. for more information, call 1.800.288.7246.

Cisco Courses®

Cisco® Certified Network Associate (CCNA) Boot Camp

Interconnecting Cisco® Networking Devices Part 1 (ICND1) v1.0

Interconnecting Cisco® Networking Devices Part 2 (ICND2) v1.0

java Programming Courses

Java Developer Certificate Track

Introduction to Java Programming

Introduction to Java for Programmers

Advanced Java Programming

Microsoft® Courses

Developing Microsoft ASP .NET Web Application Using Visual Stuidio.NET

Writing Queries Using Microsoft SQL Server 2008 Transact-SQL

Implementing a Microsoft SQL Server 2005 Database

Maintaining a Microsoft SQL Server 2005 Database

Troubleshooting and Optimizing Databases Using Microsoft SQL Server 2005

Implementing and Maintaining Microsoft SQL Server 2005 Analysis Services

Implementing and Maintaining Microsoft SQL Server 2005 Integration Services

Implementing and Maintaining Microsoft SQL Server 2005 Reporting Services

Maintaining a Microsoft SQL Server 2008 Database

Implementing a Microsoft SQL Server 2008 Database

Implementing and Maintaining Microsoft SQL Server 2008 Analysis Services

Implementing and Maintaining Microsoft SQL Server 2008 Integration Services

Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services

Deploying Windows Server 2008

Fundamentals of Windows Server 2008 Network Infrastructure and Application Platform

Planning and Administering Windows Server 2008 Servers

Managing and Maintaining Windows Server 2008 Network Infrastructure Servers

Managing and Maintaining Windows Server 2008 Active Directory Infrastructure and Services

Designing a Windows Server 2008 Network Infrastructure

Designing a Windows Server 2008 Active Directory Infrastructure and Services

Designing a Windows Server 2008 Applications Infrastructure

Supporting Users Running Microsoft® Windows xP Operating System

MCSA Windows 2003 Certification Track

Managing and Maintaining a Microsoft® Windows Server 2003 Environment

Implementing a Microsoft® Windows Server 2003 Network Infrastructure: Network Hosts

Supporting Users Running Applications on a Microsoft® Windows xP Operating System

Installing, Administering, and Configuring Microsoft® Windows xP Professional

Implementing, Managing, and Maintaining a Microsoft® Windows Server 2003

Planning and Maintaining a Microsoft® Windows Server 2003 Network Infrastructure

Planning, Implementing, and Maintaining Microsoft® Windows Server 2003 Active Directory Infrastructure

Designing Security for Microsoft® Networks

MCDBA Certification

Managing and Maintaining a Microsoft® Windows Server 2003 Environment

Implementing a Microsoft® Windows Server 2003 Network Infrastructure: Network Hosts

Implementing, Managing, and Maintaining a Microsoft® Windows Server 2003 Network Infrastructure

Planning and Maintaining a Microsoft® Windows Server 2003 Network Infrastructure

Introduction to Installing and Managing Microsoft® Exchange Server 2007

Managing Messaging Security Using Microsoft® Exchange Server 2007

Recovering Messaging Servers and Databases Using Microsoft® Exchange Server 2007

Monitoring and Troubleshooting Microsoft® Exchange Server 2007

Designing a Messaging Infrastructure Using Microsoft® Exchange Server 2007

Designing a High Availability Messaging Solution Using Microsoft® Exchange Server 2007

Introduction to Programming Microsoft® .NET Applications Microsoft® Visual Studio 2005

Core Windows Technologies with Microsoft® Visual Studio 2005

Advanced Windows Forms Technologies with Microsoft® Visual Studio 2005

Core Web Application Technologies with Microsoft® Visual Studio 2005

Advanced Web Application Technologies with Microsoft® Visual Studio 2005

Installing and Configuring the Windows Vista Operating System

Configuring Windows Vista Application and Tools

Project Management Using Microsoft® Project 2003

Microsoft® Office Courses

Implementing a Microsoft® SQL Server 2005 Database

Maintaining a Microsoft® SQL Server 2005 Database

Troubleshooting and Optimizing Database Servers Using Microsoft® SQL Server 2005

Writing Queries Using Microsoft® SQL Server 2005 Transact SQL

Designing Security for Microsoft® Networks

Implementing and Managing Microsoft® Exchange Server 2003

technology Programs

aDDitional classes aVailable for on-site DeliVery


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program fees and content • Program fees vary by program and are subject to change. • Course content is also subject to change. Please visit www.CorpEdGroup.com for the most up-to-date course listings and information. • Corporate Education Group reserves the right to change program fees and content without notice. • Program fees include a complete materials package. • Hotel accommodations are not included.

seminar Hours Hours vary by program, but day classes normally run from 8:30AM to 4:30PM. Please visit www.CorpEdGroup.com for details.

classroom policies • The courses included in this catalog are intensive and require students’ full attention during class. • To receive continuing education units, students must attend the entire course. • Casual business dress is appropriate for all courses. • Audio recording and videotaping are prohibited. • Students must complete at least 90% of a course and receive a passing grade to receive a completion certificate.

payment • Valid form of payment must be provided at the time of registration in order to reserve your place in the course. • Payment in full is due no later than the first day of the course, with the exception of company purchase orders (special payment terms are available for our Applied Project Management and Business Analysis Certificate Evening or Saturday Programs). • Payment may be made by check or the following credit cards: American Express, MasterCard, Visa and Discover. • Please make your check payable to: TechSkills LLC dba Boston University Corporate Education Center and mail to: 1 Executive Drive, Suite 301, Chelmsford, MA 01824-2558. • If you reserve your seat with a purchase order, payment must be received within 30 days of the class date, or it may be subject to a late fee of 1.5% per month. Accounts sent to collection will be subject to any and all collection fees.

locations • 1 Executive Drive, Suite 301 | Chelmsford, MA 01824 • 1050 Winter Street, Suite 1400 | Waltham, MA 02451

cancellation and rescheduling • Course fees are fully refundable if the Corporate Education Group receives written communication of the cancellation or rescheduling on or before the 15th day before the course start date. Official notification must be sent via U.S. mail, fax, or email. • Cancellation or rescheduling requests received fewer than 15 days before a course start date will be charged a fee equal to 25% of the course fee. Cancellation policies for the Certificate in Applied Project Management after the class has begun are: prior to the start of class 2—50% refund; prior to the start of class 3—25% refund; after class 3—0% refund. If you fail to attend the course without giving notification, the full course fee will be charged. A substitute may be sent in your place to avoid penalties. Credit card payment refunds must be credited to the same account. Corporate Education Group may cancel a class due to low enrollment; a 10-day notice is typically provided to enrolled students.

Boston University Corporate Education Center is part of the Corporate Education Group and operated by TechSkills, LLC.

5 easy ways to register for public classes

call 1.800.288.7246 to schedule a course for your organziation.

online

email

pHone

mail

fax

www.CorpEdGroup.com

[email protected]

1.800.288.7246

your completed registration form to: Registration Department Corporate Education Group 1 Executive Drive, Suite 301 Chelmsford, MA 01824-2558

your completed registration form to: Attn: Registration 978-649-2453

rEGiStration inforMation

registration formMail completed registration form to: Registration Dept., Corporate Education Group 1 Executive Drive, Suite 301, Chelmsford, MA 01824-2558, or fax completed form to 978-649-2453.

Name _____________________________________________________________

Title ______________________________________________________________

Organization/Company _______________________________________________

Check one: q Home q Business

Address __________________________________________________________

Mail Stop __________________________________________________________

City _______________________________________________________________

State _____________________________________________________________

Zip _______________________________________________________________

Phone ____________________________________________________________

Fax _______________________________________________________________

Email Address ______________________________________________________

May we contact you via Email? q Yes q No

Priority Code (from mailing label) _______________________________________

All registrations must include payment or purchase order number. Photocopy this form for additional registrants.

courses selected

Date Course # Course Name Location $ Fee

total amount Due $ payment information

q Check Enclosed (payable to TechSkills LLC dba Boston University Corporate Education Center)

q Attach or Fax Copy of Purchase Order (P.O. # _________________ )

qCharge my q VISA q MasterCard q AMEx q Discover

Card # ________ ________ ________ ________ Exp. Date ________/________ Name on Card ________________________________________________________ Signature ____________________________________________________________(required for credit card payment)

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64 1.800.288.7246

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See what the Corporate Education Group is all about with our frEE Corporate Preview Sessions and Professional Webinar Series!What is a Corporate Preview Session? A Corporate Preview Session is a no-risk, free evaluation of our most popular training programs in project management, business analysis, business process management, leadership, management and communications. These sessions feature classes that range between one and three days, with core elements compressed into a two-hour sessions. Scheduled throughout the year and around the country, these sessions allow your organization to preview our instructors and course offerings.

for our full schedule, go to www.corpedgroup.com/go/events. Seats are limited to two per organization upon qualification, so call 1.800.288.7246 today to reserve your seat for the next session in your area!

have you viewed our Professional Webinar Series? Webinars presented by the Corporate Education Group address the most up-to-date and relevant topics critical to our clients’ development, and are delivered by accomplished subject matter experts, practitioners unmatched within their industries, in order to provide up-to-the-minute best practices. Sessions are recorded and accessible for review up to one year from delivery date allowing for information sharing between attendees and their colleagues. Topics to date include:

Project Management• What Is a Project Manager and How Do I Become One?

• Business Analysts and Project Managers: Sorting Through the Role Confusion

• What is PRINCE2® and Why Should It Matter?

• Project Management for Everyone: A Non-Technical Approach

• Project Management Professional® (PMP®): The What, the How, and the Why

• Project Scope: Best Practices for Handling Change, Identifying Requirements, and Managing Your Stakeholders

• Tips, Tools and Techniques: Hiring and Developing Project Managers in a Multi-faceted Organization

• The Latest and Greatest: PMBOK® Guide 4.0 Changes & Updates

• Virtual Teams: The Essentials of Boundaryless Project Management

• Project Management Skills: Understanding Their Value in Today's World

• Earned Value Management Systems (EVMS)

• Projects 911: Managing Troubled Projects

Leadership and Management• Time Management Survival Skills

• Creative Problem Solving: Unlocking Your Creative Potential

• Newly Appointed Managers: Realities and Resources

• Conflict: Making it Work For You, Not Against You

• The Missing Link: Interpersonal Effectiveness for Project Success

• Managing Performance in a Down Economy: Tips and Tools for Developing Yourself..and Others

• Leadership & Management Skills: Why You Need Them and How to Get Them!

• Successful Negotiations: Mastering the Art of Persuasion

• Developing into a Powerful Leader

Business analysis• Better, Faster, Stronger: Plan and Conduct More Effective Requirements

Workshops

• Master Use Cases: Concepts, Techniques, and Best Practices

• Control Chaos: Manage Agile Projects Using Scrum

• What is a Business Analyst and How Do I Become One?

• Tools of the Trade: Core Competencies for the Business Analyst

• Essential Techniques for Business Analysts: Collaborate with Stakeholders to Elicit Requirements

• Use Case Boot Camp: Flawless Requirements...Every Time!

• Modeling and Documenting Your Project Requirements with Context Diagrams

to register for past and future webinars, go to www.corpedgroup.com/go/webinars.

corporate preVieW sessions & professional Webinar series

Coming Soon… Webinars with frEE Pdus!

Customized Onsite Training in:

• Project Management

• Business Analysis

• Business Process Management

• Six Sigma

• ITIL®

• Leadership, Management, & Communications

• PRINCE2®

Get the most possible value and control from your learning and development budget with our Value Investment Plan!

Call us today at 1.800.288.7246 to learn more about the Value Investment Plan and how you can start saving right away.

Need Onsite Training?

Partner with a Group You Know You Can Trust!Corporate Education Group is a premier provider of corporate training solutions offering traditional, classroom–based, online, virtual, and fully customized corporate training and development programs.Our programs can increase your employees’ productivity and improve your organization’s ability to reduce costs, increase revenue, and maximize profi tability.

Our 5-Step Process Ensures A Path To SuccessCorporate Education Group offers a 5-step process to make sure your training dollars are maximized.

FIRST, we help you defi ne competency levels to identify your organization’s strengths and weaknesses.

SECOND, we assess skill gaps and focus training on your specifi c needs.

THIRD, we help you choose the customized delivery methods and training location that will best accommodate your company.

FOURTH, once training is complete, our industry experts are available on-the-job to help your employees apply their newly-learned skills to the real world.

FIFTH, we measure success with tools that assess training results on the job.

This 5-step process ensures a high-impact, cost-effective training experience for you and your employees.

CALL 1.800.288.7246 TO GET STARTED TODAY!

Prst StdU.S. Postage

PAIDBurlington, VT 05401

Permit No. 6011 Executive Drive, Suite 301 Chelmsford, MA 01824

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If you receive more than one catalog, please pass the extra along to an associate. If the addressee is no longer an employee,please forward to the appropriate person. Call 1.800.288.7246 to update your record.

LEARN MORE BY CALLING 1.800.288.7246 TODAY!

1 Executive Drive, Suite 301

Experiential Training Learn by Doing, Not by Listening» Our training is “Preparation for Application”

» All courseware is designed to include:

* At least 50% Active Learning—Exercises, discussions, and case studies

* No more than 50% Passive Learning—Lectures and demonstrations

Transferable Training Apply Your Training Back in the Workplace» Expanded content makes the Participant Guide for each course a reference book

that you will use long after the course is over

» Leave class with job aids to bring back to the workplace, that may include: * Checklists * Samples * Templates * Flowcharts * Quick Reference Sheets

Relevant TrainingA Practical Blend of “Real-World” and “Ideal-World” Training» Each course is driven by industry standards that focus on the “ideal-world”

» “Real-world” case studies engage you in dialog that goes beyond the “theoretical” knowledge of the standards by introducing hypothetical organizations facing realistic business problems or opportunities

Balanced Training A Blend of “Science” and “Art” » Each instructor-led course puts theory into practice and includes both the “hard”

technical skills and “critical” interpersonal skills that you need for success

* Hard: steps of a technique, i.e. drawing a diagram

* Critical: negotiating with stakeholders on the requirements represented by the diagram

What makes the Corporate Education Group’s training different?

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