Corporate Social Responsibility 2017...• Corporate volunteering program: • Spain: Hospital...
Transcript of Corporate Social Responsibility 2017...• Corporate volunteering program: • Spain: Hospital...
Corporate Social Responsibility
2017
SOLUNION is a Spanish company founded in 2013, incorporated as a joint venture owned fifty percent by MAPFRE, a global insurer operating on five continents, industry leader in Spain and the first
multinational insurance group in Latin America, and fifty percent by Euler Hermes, world leader in credit insurance and one of the leaders in bonding and collections.
SOLUNION in the world
Second operator in Spain and third in LATAM
SOLUNION 2017 key figures 179 M€ turnover
+5,700 policies
144 M€ in premium income
+135K risk decisions
35 M€ in service revenues
460 employees
Spain Turnover: 127 M€ Premium: 104 M€ Market Share: 18% (2) Employees: 286
Argentina Turnover: 4 M€ Premium: 3 M€ Market Share: 10% (3) Employees: 10
Chile Turnover: 11 M€ Premium: 8 M€ Market Share: 8% (4) Employees: 41
Colombia Turnover: 16 M€ Premium: 13 M€ Market Share: 56% (1) Employees: 53
Mexico Turnover: 23 M€ Premium: 17 M€ Market Share: 29% (2) Employees: 70
Fronting Countries • Panamá • Costa Rica • Dominican • Guatemala • El Salvador • Nicaragua
• Honduras • Peru • Ecuador • Uruguay • Paraguay
)
Corporate Governance The Board of SOLUNION aims to ensure responsible and
prudent management, adapting to the common operational
model for the Group, which provides the corresponding
hierarchical and functional dependencies.
Board of Directors
• SOLUNION Argentina
• Finance Administration and Organization
• Risks, Information, Claims
• Collections • Sales and Marketing Collections • Human
Resources • Communication
• Legal matters
Global corporate areas
Business units
• SOLUNlON Colombia
• SOLUNION Mexico
• SOLUNION Spain
• SOLUNlON Chile
Mission, Vision and Values
Reliability Being the most reliable partner for customers and distributors: We do what we say/ fulilling expectations and keeping promises.
Commitment Our corporate culture relies on a self-improvement spirit through our employees commitment, being a major contributing factor toward sustaining long-term success and value creation.
Integrity We employ the highest ethical standards, demonstrating honesty and fairness in every action that we take.
Innovative Spirit We are fexible in offering solutions oriented to identify, assess and mitigate credit risks. We make it possible through a continuous innovation processes in our business model.
Mission The mission is based on providing appropriate solutions adapted to the customer’s needs for their safe and profitable business growth around the globe.
Vision Vision of being the preferred partner in Spain and LatAm for credit insurance, bonding and related services.
Values Four ethical standards on which the company bases its competitive advantages:
Pillars in CSR SOLUNION promotes a commitmentt to sustainable development,
building on the basis of its values and its stable and equitable
relationships with its stakeholders to achieve its business
objectives. It is also aware of its responsibility to society and the environment in which it operates.
Social Responsibilit y Contributing to the socioeconomic development of the countries where it operates through activities related to its professional experience and the voluntary activities of its employees.
Financial Responsibilit y Developing operational activities according to ethical criteria, with corporate governance practices based on transparency, truthfulness and mutual trust with shareholders, respecting the rules of the free market and free competition and rejecting irregular practices designed to obtain commercial advantages.
Environmental Responsibility Caring for the environment/ with the primary objective of prevention and, when this is not possible, reducing the impact of its activities.
A culture of awareness to reduce the environmental impact of our activities and actions.
Labour Responsibilit y Promoting the human and professional development of our employees.
Respect the current legislation in each of the countries in which it operates, adopting complementary international standards and guidelines.
Stakeholders Stakeholders are interested parties affected one way or another
by the existence of and/or business carried out by SOLUNION,
which also influences the achievement of the objectives and
goals proposed in the strategic plan.
• Customers
• Shareholders
• Employees
• Suppliers
• Distributors
• Society
• Regulators
SOLUNION’s Stakeholders
• Creation of Value.
• Ethical and transparent performance.
• Dialogue and cooperation with the community.
• Professional development of our employees.
• Better products.
• Proximity.
• Security guarantee for the customer.
• Reduction of environmental impacts.
• Transparent compliance with current legislation.
Actions with its stakeholders To improve and make more fluid the relationship with its
stakeholders, SOLUNION has launched different actions, all
based on the corporate values of the company: Reliability,
Integrity, Commitment and lnnovation Spirit.
Commitment of SOLUNION
Customers One of SOLUNION’s main objectives is to ensure the satisfaction
of its more than 4,000 clients, providing them with a quality
service and high value-added.
SOLUNION accompanies its clients in their development on
national and international markets.
Customer service
Global offer:
• Guidance and advice for all its customers.
• Tailored products for all types of businesses and industries.
Main figures
+100.000 risk decisions corresponding to more than 170 countries in 2017
+100M€ Insured and uninsured debt recovery
+15.000 cases processed in 2017
• Processing of claims and collections by a global network.
• +65 risk analysts at SOLUNION and +1,500 worldwide.
Shareholders Creation of value for the two shareholders/ Euler Hermes
and MAPFRE, ensuring long-term business viability,
management transparency and good governance.
Values
Partnership Clarity High quality Customer focus Global perspective
Solvency Integrity Commitment to Service Innovation for leadership Committed team
SOLUNION and its shareholders • Commitment to f uent, ethical and
transparent communication with our shareholders on a regular basis.
• Integration of social and environmental factors in risk management policies.
• Adoption of responsible, prudent investment policies.
Employees SOLUNION defends, respects and protects basic labour
rights, human rights and public freedoms as recognised in
the Universal Declaration of Human Rights, creating a safe
and healthy environment that enables its employees’ professional development and work-life balance.
Staff structure
With 98% of permanent jobs, our people are the company’s main asset. SOLUNION is committed to talent development in a framework of trust and equal opportunities:
Key figures
460 employees in 5 countries,
2017 Men Women TOTAL Categories Men Women TOTAL Spain 143 143 286 Senior and middle
management
80
48
128 LatAm 79 95 174 Technical
75 56 131 Administrative 77 124 201
Employees
Shared Culture Project Whose purpose is to increase employee conidence and improve the work carried out across the different areas of the company. Collective Health Insurance Available for all its employees. Work-life balance Flexible start time. Flexible work Diversity SOLUNION is working and committed to the principle of equal treatment, equal opportunities and non-discrimination. Training 7900 training hours and 26,86 hours per employee at SOLUNION in Spain in 2017
Action lines
Suppliers SOLUNION maintains relationships with its suppliers
based on the quality of the services and products
they offer, the integrity of their business practices and
compliance with their contractual obligations.
Code of Ethics and Conduct SOLUNION promotes a relationship with suppliers based on quality, integrity, confidentiality, transparency and neutrality, in compliance with internal and external standards in the procurement of goods and services.
Relations with suppliers Maintained through the Department of General Services and the heads of specif ic suppliers depending on the business area and the type of goods and services offered.
Payment The average payment period to suppliers in 2017 was 40 days.
Distributors SOLUNION’s relations with its distributors are based on
professionalism and reciprocity. This bond is strengthened
by the global nature of SOLUNION’s offer, which not only
provides
differential value for its customers, but also adds significant
value to its distributors, allowing them to present a
comprehensive offer adapted to their needs.
Channels
SOLUNION maintains its relations with distributors along different channels:
• + 7000 brokers across Spain and Latin America with +500 agents.
• Bancassurance
agreements with major banks in Spain, Mexico, Colombia and Chile ..
Training
SOLUNION is committed to providing its dealers with constant technical and commercial training.
Society SOLUNION is committed to contributing to economic
and social progress in the countries where it does
business, promoting the sustainable growth of society,
environmental protection, environmental commitment and respect for human rights.
Key figures SOLUNION is committed to job creation.
SOLUNION is committed to university and interim students and offered work experience opportunities for 10 students in 2017
Projects In conjunction with its employees, SOLUNION carried the following social projects in 2017: • Operation Kilo with the Food Banks in Spain, Mexico,
Colombia, Chile and Argentina.
• Toys collection campaign in Madrid.
• Corporate volunteering program:
• Spain: Hospital volunteering with children. • Colombia: House construction for poor families. • Mexico: Help in reconstruction after the Earthquake. • Chile: Professional tutoring for children with problems .
• Promotion of Blood Donation
• Promotion of the environmental protection:
• Recycling • CO'2 neutral website • Ecofriendly attitude • Earth's hour
• Promotion of well- being:
• Promotion of Sport teams in all countries: Cycling,
running (Solrunners), Paddle…. • Healthy food promotion • Discounts in gyms next to the offices • Healthy company: Tips about health in workplace • Workshops about cognitive and physical well-being
Regulators Compliance with regulatory requirements is a priority for
SOLUNION. Accordingly, it maintains an open, permanent
and constructive dialogue with regulators, involving an
exchange of information, knowledge and opinion.
This informs SOLUNION of regulators’ init iatives and
concerns, hearing theirs and expressing its views and opinions
to ensure the legit imate defence of its interests and those of
its stakeholders.
Commitments to the future
Customers 1 To provide quality products and
services. 2 To provide a transparent, honest
and ethical consultancy service. 3 To have adequate communication
channels for listening and dialogue.
Distributors 1 To maintain relationships based on
professionalism and reciprocity. 2 To maintain a permanent channel
for dialogue.
Regulators 1 To comply with existing legislation
in each of the countries where SOLUNION is present.
Suppliers 1 To respect and ensure fulilment
of contracts. 2 To communicate honestly
and transparently.
Shareholders and partners 1 To promote good governance
practices. 2 To ensure the economic
viability of the business. 3 To maintain communication channels
and dialogue based on commitment and transparency.
Society 1 To support economic and social
development in the countries where SOLUNION carries on business.
2 To contribute to the protection of the environment.
Employees 1 To ensure equal opportunities
in the workplace. 2 To promote vocational training. 3 To promote a stable and safe
workplace. 4 To listen and maintain a permanent
channel for dialogue.
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“Every bit of sand counts”