Corporate Profile -...
Transcript of Corporate Profile -...
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Corporate Profile
2018
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Do the first & the best innovative quality services in Myanmar
Make Things Happen
To be number one customer choice Telecommunication Services company in Myanmar
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Who we are
• The first and largest contact center outsourcer in Myanmar
• The biggest mobile Vale Added Service provider for Major telco in Myanmar
• We provide inbound and outbound contact center services both to public consumers and businesses from various sectors
• Blue Ocean employs over 850 full-time staffs and 250 part-time staffs to run the 550 seats Contact Center, which operates 24/7/3655
• Blue Ocean has recently been contracted by both Telenor and MPT as their contact center services provider
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Honest & Respect
Happy at Work
Innovation and Change
Impossible to Possible
Customer Centric
Team Work
Core Value
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Subsidiary Companies
Blue Ocean Contact Center is Myanmar’s first and premier outsourced call center.
Business Outsource Solution Services aims to serve multi international clients with our professional service especially in BPO sector.
Blue Planet is a leading in mobile application company in Myanmar specializing on providing Value Added Services (VAS) for various telecom operators, enterprises and content providers.
Doctor on call Healthcare service is mainly targeted at the every stages of Myanmar people those who live in various places to be served in safe and easy and effectively.
Createlcom Myanmar is jointly owned by Createlcom Thai and BOOM, specializes in Unified Communications.
Myanmar Payment Solution Services (MPSS) supports technology for Mobile Payment Platforms for all the banks and financial institutions in Myanmar.
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Blue Ocean Contact Center was launched in November 2011. The contact center is the first and largest call center in the country with the track record of delivering high quality, high touch services for a wide ranges of clients. BOCC has the capacity to handling the incoming / outgoing call over 50,000 times per a day to provide satisfaction to the customers from all across the country.
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End of Year 2012 2013 2014 2015 2016
# of Employees 186 327 392 850 1050
• Benefits and Compensation (Every three month salary increase, Gold Medal awards for three-year term employees, Two times bonus each year) • Working atmosphere (Coffee, Lunches, Resting Area, On-site Clinic, Sports Facilities) • Social Activities (Outdoors, Fun Trips, Volunteering Events, Games)
Working Environment
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Call Center Services
Seat Rental (for Clients) • 24/7 full facilities seat • Dedicatedly reserved for Business Clients • Special Hot line • Serve for Telecom, ISP, Local banks, Travel & tours, FMCG distribution, TV stations,
Media & advertising Outbound (Campaign) • Create leads and call outbound for information, CRM, survey etc. • Tele Sales & Marketing • Up Selling / Cross Selling • Survey • Help Desk • Reminders Service
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Business Hotlines
1875
• Astronomical Forecasting • Soccer update • Job Search
• Directory Service & General Enquires
• Latest News • Exhibition
• Health Care & Beauty Advice Service
• Travel Adviser & Ticketing (Air-tickets, Motor Car-tickets)
• Education Adviser • Commercial Legal Service • Women's Rights,
Elimination of Domestic Violence Child protection services
1876
1877 1886
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Public Hotlines
1881 1882 1883
1885 1886 1887
Yangon Regional Government Service Mandalay Regional Government Service Ministry of Information and Public Relations
Department of Meteorology and Hydrology Directorate of Investment and Company Administration Yangon – Mandalay – Yangon Highway Express Emergency and Blood Donation
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BOOM Call Centers
Yangon Mandalay
370 Seats 500 Seats No. 361, Pyay Road, Near Hantharwady Roundabout, Sanchaung Township
First Floor, Thirimandalar Market, 89th street, Between 23th street x 24th street, Aung Myay Thar Zan Township
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Next Section : BOSS
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Business Outsource Solution Services Co., Ltd (BOSS) was founded in 2013. BOSS aims to serve multi international clients with our professional service especially in BPO sector. We currently are providing the service such as Contact Center Service and Solution, CAF management, Digital Marketing, Document Processing Services, and Back Office Supports. Our major clients are Telenor Myanmar Limited and Digital Money Myanmar Company limited who affiliates with Yoma Bank and Telenor Myanmar.
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Payroll Management
• Salary Processing & Pay Slip Generation • Payroll History & Employee Loan Ledger
Management • Generation of Related Reports
Telesales • Leads generation • B2B, B2C Sales Expertise
Data Entry • Customer Assisted Form • Digitalization • Data Cleansing
Form Processing • Invoicing • Application Forms • Debt reminder and
collection
Manpower Outsourcing • Customer Service Professional • Recruiting to Training • Employee Life-Cycle Management
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What is next in Myanmar after the fastest mobile penetration rate in entire human history...
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Operators Market share
18
14
5.8
3.8
MPT Telenor Ooredoo MecTel
Ref: pricingdataplans.com As of End of 2016
Unit: Millions
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-
10
20
30
40
50
20122013
20142015
20162017
0.08 0.28 2.4 7.6 12.31
19.44 2.5 4.0
12
22
32.4
48.6
Using VAS Subscriber• 2014: Market share 67 % for MPT • Current VAS ARPU: 1.8 – 2 USD
Mobile Subscribers
Unit: Millions
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Blue Planet is a leading in mobile application company in Myanmar specializing on providing Value Added Services (VAS) for various telecom operators, enterprises and content providers alike to render exquisite and innovative services in a very cost effective way. We believe in providing the highest quality solutions in a very simplified way. Since our launch in 2016 March, we are building our knowledge and experience in providing VAS services with flexibility, responsiveness, efficiency and unmatched performance which lead us to be one of the top VAS Solution Providers in the Myanmar.
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IVR Develop mobile
app
SMS Services
Contents Softwarae solutions
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Call Center
Call Center Software/API
End users/Subscribers
Provider SMS gateway
SMS Inbound SMS Outbound
Third Party
(Bagan keyboard, Putet, Vakok, Studio AMK,…)
Blast SMS to customers
Request and receive SMS via provider
Record detail of SMS in and out
Customer can subscribe VAS services
Services (BBC, Mizzima, Gold & exchange rate, Horoscope, football tips,….)
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Charge bill
Check message Keyword and request to charge bill
Record phone number, time and keyword
Send SMS with short code & keyword
Ok or Error status
Billing gateway
API
SMS gate
Subscriber
SMS subscribing and billing process
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Partner Telecoms
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Customer Centric Service Human Centric Innovation
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Doctor on call Healthcare service is mainly aim at the every stages of Myanmar people those who live in various places to be served in safe and easy and effectively. Health record will be kept by Electronic Record System for the purpose of fulfilling the requirements of the patients to reduce the mistakes and made easy to get our health record by the use of Electronic Record System when transferring patient to a Doctor, a Clinic or a Hospital.
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• Bi-language ( Burmese and English )
• Specialist appointment booking features
• Personalize prescription or care
• Call doctors 24/7 from application ( VOIP )
• Emergency location share for further help coming from DOC
• Reminder medicine for chronic patients
Mobile application
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Web Interface
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Here how we are solving the pain points of Myanmar's Healthcare sector
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On-Demand Health Consultation over Phone People can contact expert doctors and consult your health conditions 24/7
Rural Health Sub-Centre services Rural Sub-centers to take care of health of farmers
Search & Appointment booking services People can contact to DOC and search & book a specialist appointment
Specialist Referral Services Those who need to send to a hospital, a Clinic or a Labs will be directed to a suitable once linked by the company which the patient should go, from who contacted by phone conversation.
Home Healthcare Services Home healthcare door to door service system is available for the clients who needed to get some service will join a link with our society.
Healthcare Membership Plans Doctor on Healthcare membership card is to share the fair healthcare benefits to everyone.
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Createlcom Myanmar is jointly owned by Createlcom Thai and BOOM, specializes in Unified Communications. The purpose of launching Createlecom Myanmar is to provides contact center solution to customer which government ministries, business which connected to international companies can contacted at ease without difficulties by utilizing the internationalized Cisco service. Createlcom Thailand have been providing call center solution and Cisco Device services for over 10 years.
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• Collaboration Architecture • Enterprise Networking and Data
Center • Enterprise Fax Solution • Recording Solution • Financial Trading Communication
Product • Financial Network Connectivity • Outsources Contact Centers
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• IP Telephony • Contact Center • Conferencing • Spark & Webex
Collaboration Architecture
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• Solution Consult and Design • Customization • Integration • Migration • Professional Services (MA acquisition)
Consultant and professional services
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Site reference - Cisco
100 Seats
130 Seats
10 Seats
70 Seats 165 Seats
10 Seats
60 IP Phone
115 Seats
15 Seats
10 Seats
40 Seats
20 Seats
4000 Seats
35 Seats
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Site reference - REDBOX
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Site reference - OPENTEXT
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Site reference – IPC Dealer phone
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Technology is disrupting the traditional ways
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Myanmar Payment Solution Services (MPSS) was founded in 2014, the company is an online payment platform which enables users to send money through via their mobile phone. On the other side, MPSS is an acting player to eliminate the traditional payment methods and on a mission to the financial evolution process that beyond the cash and card system in the country.
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Access Channels
Financial Services
Agents and Merchants
Network Services
M Payments • Cash In/Out • Send Money • Mobile Top Up • Merchant Payment • Utility Payment
M Banking • Cash In/Out • Balance Check • Mini Statement
Financial Instruments • Mobile Wallet Account • MCB Bank Account • Multi-Bank Account
Access Channels • USSD • Java Application • Mobile Portal • Web Portal • Android/iOS Apps
Network • Over the Counter
Merchants • Remote Merchants • Internet Merchants • Money Transfer Agents • Banking Agents for Cash
In/Out • Remittance Disbursement
End to End Payment Solution
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M P P N
MP
PN
Po
rtal
MP
PN
Gat
eway
Mobile Money Services ေငြသြင္း/ေငြထုတ္ / ေငြလႊ ဲ
Billing Services
Inbound Migrant Worker Money Remittance
ႏုိင္ငံျခားအလုပ္သမားေငြလႊဲ
Po
st O
ffic
e
Gat
eway
Local Bank Services
Mobile Money Services
International Banking Services
Ticketing & Online Payment
Topup Services
4th operator
Po
st O
ffic
e
Po
rtal
Overview
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Business Partnership
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Partners
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Clients of BOOM
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Htun Htun Naing “Make It Happen” Founder & Chairman of BOOM
#Startup_ Ecosystem_
Builder
#Speaker
#Investor
#Mentor
#ASEAN_ Entrepreneur
#Tech
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We Are A Responsible Business
4% Disable employees
60% Female
68% Age 18 -25
7% Part Time
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Enabling
Entrepreneurship English Paperless
We treat each of our employees like an entrepreneur by sharing the deep operational ownership experiences to become an entrepreneur in the future.
We recognized the global business language as a associate official language in our company. Opening weekly English conversation club to all the employees for learning opportunity in the office.
We are transforming the culture into the digital workplace in a way of greatly reducing the physical paper which could significant impact to global environment.
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Community Work
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We are not only running the company for the commercial purpose but also proudly contributing to the building process of the future Myanmar with initiatives in disruptive technology.
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Contact Us!
[email protected] www.blueoceanmgt.com
Follow us on: LinkedIn, Facebook 361, Pyay Road, MPT Compound, Sanchaung Township, Yangon 11111