Corporate presentation

December 2013

Corporate Presentation

2 www.espire.com

Espire Infolabs: Your Technology Partner

For over two decades, global enterprises worldwide have chosen Espire Infolabs as their IT services and outsourcing partner

Presence in

Corporate Presentation | December 2013

9 Globallocations

550+Employees

100+Customers

QUALITY

• SEI CMMI level 5 ver 1.3 compliant

• ISO 27001:2005 & ISO 9001:2008 certified

DELIVERY CENTRES at

• Location: Gurgaon and New Delhi

• Capacity: 1600 persons

• Major functions/services provided: software services

DATA SECURITY• Secured data, network and physical environment for maximum protection &

safety

UK18 Years

Singapore15 Years

USA15 Years

Australia13 Years

India20 Years

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Sales offices

Global Presence

Delivery Centre Sales Office

London New DelhiNew Jersey

Melbourne

Sydney

London

Sydney

New Jersey

Singapore

Melbourne

Singapore

Gurgaon

Delivery Centres

New Delhi ( headquarters)

Gurgaon

Vancouver

Vancouver

Brisbane

Brisbane


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Espire: Service Offerings Across Technologies


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Services and Domain Landscape

CMMI LEVEL 5 COMPLIANT PROCESSES ISO 27001:2005 - CERTIFIED ISMS

PR

OV

EN P

RO

JEC

T M

AN

AG

EMEN

T P

RA

CTI

CES

DEL

IVER

Y D

EPTH

GLOBAL DELIVERY MODEL FLEXIBLE ENGAGEMENT MODELS

• Print & Media

• Telecom

• Retail

• Logistics & Supply Chain

• Banking & Financial Services, Insurance

• Education

INDUSTRY

Enterprise Application• ERP - Oracle e-business suite, MS

Dynamics AX,NAV, Infor & Bespoke

• CRM – MS Dynamics, Salesforce, Bespoke

• Billing, Ordering, Provisioning, Enterprise applications

Business Intelligence• Data management• Data warehousing & MDM• BI Reporting• Business discovery analytics & Dashboards• Social media & Customer Analytics

Infrastructure Services• Help Desk & Support Services

• Database Management Services

• Platform Migrations

• Application Performance Management

Application Management

• Application Development, Support & Maintenance

• Application Testing, Performance Management & Quality Assurance

• Multichannel &mobility services

• Product Engineering

• Migrations, Standardization & Consolidation

Customer Communication Management• Document Composition Consulting

• Print & Production management

• Implementation Services

• Print Application support, maintenance and migrations

• Enterprise Content Management & Workflow

Web Content Management

• Web Content Management

• eCommerce, B-to-B & B-to-C Portal

• User Experience

• Intranet & Enterprise Collaboration

• Migration & Consolidation

• Multilingual Content Management & Translation

• Mobility Solutions

• Manufacturing

• Travel & Tourism

Information strategy planning | Web Presence Strategy| Process consulting

Virtual Private Server | Dedicated | Cloud HOSTING SOLUTION

CONSULTING

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Our Partnerships

OUR TECHNOLOGY PARTNERS

OUR SOLUTION PARTNERS


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Espire’s Centre of Excellence: Technology Innovation

Delivery TeamEnsuring Customer Delight

Development Support

TestingInfrastructure

Services

DeliveryManager

AccountManager

COO Driving Governance

Model

Quality Team

Center of Excellence

(CoE)Driving Innovation and Best Practices

Oracle CoE• Oracle E-business Suite• Oracle Application

Framework• Oracle Middleware• BI & DW• Mobile application• Cloud computing

Microsoft & Java CoE• .NET, Java/J2EE• MS Dynamics suite• SharePoint• Java Framworks• IBM WAS, JBOSS

Testing CoE• Automation Frameworks• Processes• Tools• Security, Performance

Infrastructure CoE• Consulting and Professional

Services• Application Management• Managed Security Services• Data Center Services• Networking and

Communication

Business Intelligence• Cognos• MSBI• Business Objects

Enterprise Application Integration (EAI)• Oracle SOA Suite• Oracle Service Bus (OSB)• IBM Enterprise Service Bus

(ESB)• Biztalk, Jboss, Tibco,

WebMethods

Document Composition• Framework for multi-

platform deployment• Pre-processing, Document

design, post-processing and production setup/support

UX• W3C compliant

Accessibility and Usability standards

Customer


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Our Commitment To Quality

The journey ….a continuous and consistent endeavor


ITIL standards

CMMI level 5 compliant processes


Organisation training

• Training needs identification

• Establish training policy

• Conduct training

• Establish training records

• Evaluate training

Causal analysis & resolution

• Policies and procedures

• RCA, Pareto and fish bone analysis

• Planning

• Monitoring

• Elimination

Organisation innovation & deployment

• Process monitoring for improvement

• Identify tools, method and processes

• Analyze cost, benefits, risks, ROI

• Change management

• Impact assessment

Supported by quantitative measurements & monitoring

• Time to market

• Efforts/cost slippage

• Schedule gaps

• Productivity analyses

• Defect removal efficiency

• Customer satisfaction

Our Commitment To Quality

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We shall endeavor to attain customer satisfaction by providing products, solutions and services that meet the stated and implied needs of the customer

We shall do so:

by providing leadership to drive the continuous quest for Quality at ESPIRE

by following well defined, documented and continuously improving processes

by providing confidence to clients, employees and stakeholders that the requirements for quality are being pursued, fulfilled and maintained continuously

by developing and nurturing our human resources, recognizing that they are the key to our business and the success of this policy


Our Quality Assurance


Client Testimonials…

We have had a long standing strategic partnership with Espire going back to year 1999. And over these years Espire has truly contributed excellent value to Fuji Xerox Asia Pacific and its operations in the region. Being associated with us for all these years also means that Espire has an excellent understanding of our business and have delivered. The partnership with Espire has enabled our IT function to rollout solutions that has created positive impact for our business. Another crucial reason we continue to work with Espire is their deep expertise covering a broad spectrum of services in the Microsoft and Oracle technologies, their flexibility and service delivery maturity. We continue to engage them for new development and migration projects, and the modernization of our applications to meet our ever changing business needs.

Henrietta Yaw, General Manager, Information Management,Fuji Xerox Asia Pacific Pte Ltd.

We have had a long standing engagement with Espire for over 10 years during which period Espire has been involved in the design, build, implementation and support of multiple sites owned by VisitBritainwhich are based on the SDL Tridion platform. We continue to engage with Espire because they have demonstrated consistency in quality of work, a high degree of flexibility and excellent technology and domain expertise in the WCM and customer experience solutions space.

Ian Takats, Chief Information Officer, VisitBritain

We decided to migrate our website to the Drupal open platform in order for us to update the website with greater ease. For this project we engaged Espire, who had proven expertise in the design and development of websites using various CMS platforms. The Espire team demonstrated excellent knowledge and expertise in Drupal, the chosen open platform CMS. They understood our requirements and ensured that the project was completed within a tight deadline. We are very impressed with their quality of work, attention to detail and domain expertise.

Jerry Siah, Head – Customer Service/ Learning & Innovation, Singapore Press Holdings Ltd.

SDL recognizes that our partners are crucial for our success and reach in the marketplace. SDL has been associated with Espire for more than 5 years. Espire’sPortal and Web Content Management practice has invested in developing in-house SDL Tridion specialists who have strong competencies on the SDL Tridion platform. This, in combination with Espire’sbroad spectrum of IT services provides our mutual customers with a wealth of expertise. Partnering with Espire ensures our customers receive a comprehensive end-to-end customer experience solution.

Garry Levitt, Director of Account Management, SDL Tridion

Our dedication to quality customer service with focus on our mandate ‘Customer First’ continues to delight our clients globally. Go ahead and read what our customers have to say about our people, skills and services capability.


Client Testimonials…contd.

Espire has been a supplier of managed services to Fuji Xerox Australia since 2008. The company supports business critical applications across the Microsoft and Oracle technology platforms. With Espire’s contribution, Fuji Xerox Australia has been able to offer enhanced service levels, increase operational efficiencies and balance cost complexities to maintain the smooth performance of their applications.

Nayyar Ghaznavi, Engineering Services Manager, Fuji Xerox, Australia

One of the reasons T-Systems chose Espire as our development and support partner was the depth and breadth of their experience in the Oracle and Microsoft technologies. We are extremely satisfied with the high quality of resources they bring to the table, which has had a direct impact on delivery of innovative solutions and commitment to timely delivery of projects to our customers. The Espire team has demonstrated flexibility and high standards of work which works towards the success of a win-win partnership between T-Systems and Espire.

Natasha Kwan, Managing Director, T-Systems (Asia South)

St. Albans required an IT services provider with specialisation in web content management with proven expertise on the SDL Tridionplatform. We chose Espire for this project because they successfully demonstrated their domain knowledge in Web Content Management with specialisation in SDL Tridion platform. We appreciate that the project was delivered with value for money, and the Espire team contributed with very useful recommendations to enhance the visitor experience of our site.

Suzanne Peleg, Web and E-Communications Development Officer, St. Albans City Council

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The Espire Advantage


Customer ‘First’OUR APPROACH

Customer Centric

Engagements

Flexible

Global Delivery Models

Full Spectrum

IT services

Espire’s

Centre Of Excellence

• Solutions modeled around customer’s unique business requirements

• Engagement models match the size/need of the project

• Multiple outsourcing options that best fit our customer’s business needs.

• Models : Captive Offshore Development Centre, Build-Operate-Transfer (BOT), Time & Material/Fixed Price, and Joint Venture.

• Our expertise in providing the whole range of IT services make us an ideal IT partner.

• Focus on key technologies and industries to build value added offerings that ensure our customers, derive maximum benefits from it.

Thank you

For more information, please visit www.espire.com

http://www.espire.com/

Corporate presentation

Business

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