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Corporate Plan and Business Transformation Informal Member Briefing 15 th June 2009.
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Transcript of Corporate Plan and Business Transformation Informal Member Briefing 15 th June 2009.
Corporate Planand
Business Transformation
Informal Member Briefing15th June 2009
Purpose
To brief Members on:-
• The 2010 to 2012 Corporate Plan
• The Business Transformation Programme
Corporate Plan (1)
Long-term Vision: A Harrogate District that is safe, green, healthy, beautiful and vibrant; a place where people want to live, work and visit.
Organisational Aim: To deliver services and real improvements in the community that are valued by local people and which improve their quality of life; working with others to build prosperous and sustainable communities across the District.
Corporate Plan (2)
• Six corporate priorities
• Twenty-one actions and targets to deliver the corporate priorities in 2009/2010:-
• 12 Council-only actions• 9 partnership actions
One Improvement Agenda
Corporate Plan
Vision: A Harrogate District that is safe, green, healthy, beautiful and vibrant; a place where people want to live, work and visit.
Caring for the
Environment
Homes for Local
People
A Connected
District
Stronger and Safer
Communities
A Strong Local
Economy
Shaping the
Council towards
Excellence
Sustainable Community Strategies
Business Transformation Programme
Business Transformation
Where we are now:-
• We are a ‘good’ council• 37% of our performance indicators are in the top
25% in the country• High resident satisfaction• National recognition
Business Transformation
Looking ahead:-
• Impact of the recession• Uncertain Grant Settlement• Increasing efficiency targets• Local circumstances• Our ambitions in the Corporate Plan
Business Transformation – A few thoughts
Business Transformation – A few thoughts
Business Transformation - Why?• Co-ordinated programme of activities to enable us to
take a longer-term view and approach to:-
– Improving our services– Maximising efficiencies– Securing cultural change– Delivering our Corporate Plan, Vision and corporate priorities
Business Transformation - What it looks like
Business Transformation
Collaboration
To identify ways in which we can improve how we work together, share information and best practice, both within the Council and with our partners.
Business TransformationImproving the Customer Experience
To improve access to the Council so that the customer can contact at more convenient times, to look at the standard of customer service that we provide, and how we can improve their experience when they contact the Council or use a Council service.
Business Transformation
Better Use of Resources
Reviewing the use of our office buildings, our use of energy, use of information and documents, printing and procurement to ensure that they are efficient, effective and good value for money.
Business Transformation
New Ways of Working
Improving the efficiency and effectiveness of how we provide services through flexible working, mobile working and better use of existing Council systems.
Business TransformationOrganisational Development and Cultural Change
Making sure that the Council’s vision, our corporate values and the behaviours of all of us support our ambition to deliver improvements and efficiencies.
Business TransformationSome issues to consider:-
• Ambition
• Capacity
• Resource - “invest to save”
• Risk
Business Transformation
Business Transformation Case Studies
Business Transformation
Next Steps
Cabinet 24th June 2009
Council 22nd July 2009
Questionsand
Answers
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