Corporate image of Enterprise Development Agency Eda, Banjaluk a
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Corporate image of Enterprise Development Agency Eda, Banjaluka Services users’ attitudes research Banjaluka, November 2010.
description
Corporate image of Enterprise Development Agency Eda, Banjaluk a. Services user s ’ attitudes research Banjaluka, November 2010. Does Eda have image of an agency that conducts business operations of high quality. ?. creativity. flexibility. We asked clients about Eda’s:. - PowerPoint PPT Presentation
Transcript of Corporate image of Enterprise Development Agency Eda, Banjaluk a
Corporate imageof
Enterprise Development Agency Eda, Banjaluka
Services users’ attitudes research
Banjaluka, November 2010.
Does Eda have image of an agency that conducts business operations of high quality
We asked clients about Eda’s:
Conducting research
Structure of respondents
Level of understanding of clients’ needs
Delivering services on time and in accordance to contracted obligations
Level of competence for implementation of contracted tasks
Creativity and innovations
Flexibility at work
Communication during cooperation
Quality of services
Cooperation during implementation of projects
Clients’ evaluate:
Key findings
For innovativeness, very good 4,22
For communication, excellent 4,56
All average marks are above 4
None of the questions was answered with marks 1 (the lowest) or 2 (the second lowest)
All respondents want to cooperate with Eda again
