CORP 4178 Services Provision of Cross-Functional and … · Web viewThe following guidelines should...
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INVITATION TO TENDER – REQUEST FOR PROPOSAL Unique Identifier 240- 54568432 Revision 1 Revision Date November 2015 Group technology & Commercial Division CORP 4178 Services Provision of Cross-Functional and Cloud Services Gatekeeper Proof of managing a Cloud Management Platform (CMP) REFERENCE LETTER 1 (Mandatory Gatekeeper) – Provision of a Cloud Management Platform Tenderers Name: Customer Name: Period of service: Product tool/Suite name/s : __________________________________________________________________________ __________________________________________________________________________ ____________ The Cloud Management Platform contains at least the following core capabilities as described in the scope of work: Core Capabilities Yes No Service Request Management/ Service Catalogue Provisioning, Orchestration and Automation Governance and Policy Monitoring and Metering Multi-cloud brokering (All 5 five core capabilities are required to meet this gatekeeper)
Transcript of CORP 4178 Services Provision of Cross-Functional and … · Web viewThe following guidelines should...
INVITATION TO TENDER – REQUEST FOR PROPOSAL
Unique Identifier 240-54568432
Revision 1
Revision DateNovember 2015
Group technology & Commercial Division
CORP 4178 Services Provision of Cross-Functional and Cloud
ServicesGatekeeper
Proof of managing a Cloud Management Platform (CMP)
REFERENCE LETTER 1 (Mandatory Gatekeeper) – Provision of a Cloud Management Platform
Tenderers Name:
Customer Name:
Period of service:
Product tool/Suite name/s : ________________________________________________________________________________________________________________________________________________________________
The Cloud Management Platform contains at least the following core capabilities as described in the scope of work:
Core Capabilities Yes No
Service Request Management/ Service CatalogueProvisioning, Orchestration and AutomationGovernance and PolicyMonitoring and MeteringMulti-cloud brokering
(All 5 five core capabilities are required to meet this gatekeeper)
Description of services provided:
Contact details of referenceCompany name:Name, Surname:Designation:Contact details (email and phone):
Signed:Customer Reference Tenderer CEO/MD
Date: Date:
CORP 4178 Services Provision of Cross-
Functional and Cloud ServicesGatekeeper
Proof of managing a Cloud Management platform
REFERENCE LETTER 2 (Optional) – Provision of a Cloud Management Platform
Tenderers Name:
Customer Name:
Period of service:Product/Suite name/s : ________________________________________________________________________________________________________________________________________________________________
The Cloud Management Platform contains at least the following core capabilities as described in the scope of work:
Core Capabilities Yes No
Service Request Management/ Service CatalogueProvisioning, Orchestration and AutomationGovernance and PolicyMonitoring and MeteringMulti-cloud brokering
(All 5 five capabilities are required to meet this gatekeeper)
Description of services provided:
Contact details of referenceCompany name:Name, Surname:Designation:Contact details (email and phone):
Signed:Customer Reference Tenderer CEO/MD
Date: Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services
(Evaluation Question 2.1 and 2.2)
REFERENCE LETTER 1 – Provision of Cross Functional and Cloud Services
Tenderers Name:
Customer Name:
Period of service:
Confirmation of services provided:
Please indicate with an “x” if the Service has been provided
Service Provided YES NOTransition and Transformation ManagementService Catalogue ManagementService Level Monitoring and ReportingService Capacity, Performance and Availability Management and ReportingService Asset and Configuration ManagementSoftware License ManagementKnowledge Management ServicesChange and Release Management and ReportingPriority Incident ManagementProblem Management and Root Cause AnalysisRisk and Compliance ManagementDocumentation Management ServicesOperational and Management Reporting ServicesInformation Security ServicesCustomer Satisfaction ManagementCloud Management Platform
Contact details of reference
Company name: Name, Surname: Designation: Contact details (email and phone):
Signed: Tenderer CEO/MD
Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services
(Evaluation Question 2.1 and 2.2)
REFERENCE LETTER 2 (Optional) – Provision of Cross Functional and Cloud Services
Tenderers Name:
Customer Name:
Period of service:
Confirmation of services provided:Please indicate with an “x” if the Service has been provided
Service Provided YES NOTransition and Transformation ManagementService Catalogue ManagementService Level Monitoring and ReportingService Capacity, Performance and Availability Management and ReportingService Asset and Configuration ManagementSoftware License ManagementKnowledge Management ServicesChange and Release Management and ReportingPriority Incident ManagementProblem Management and Root Cause AnalysisRisk and Compliance ManagementDocumentation Management ServicesOperational and Management Reporting ServicesInformation Security ServicesCustomer Satisfaction ManagementCloud Management Platform
Contact details of referenceCompany name: Name, Surname: Designation: Contact details (email and phone):
Signed: Customer Reference Tenderer CEO/MD
Date: Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services
(Evaluation Question# 2.1 and 2.2)
REFERENCE LETTER 3 (Optional) – Provision of Cross Functional and Cloud Services
Tenderers Name:
Customer Name:
Period of service:
Confirmation of services provided:Please indicate with an “x” if the Service has been provided
Service Provided YES NOTransition and Transformation ManagementService Catalogue ManagementService Level Monitoring and ReportingService Capacity, Performance and Availability Management and ReportingService Asset and Configuration ManagementSoftware License ManagementKnowledge Management ServicesChange and Release Management and ReportingPriority Incident ManagementProblem Management and Root Cause AnalysisRisk and Compliance ManagementDocumentation Management ServicesOperational and Management Reporting ServicesInformationSecurity ServicesCustomer Satisfaction ManagementCloud Management Platform
Contact details of referenceCompany name: Name, Surname: Designation: Contact details (email and phone):
Signed: Customer Reference Tenderer CEO/MD
Date: Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services
(Evaluation Question # 2.3)
REFERENCE LETTER 1 – Provision of Cross-functional and Cloud services, managing external vendors
Tenderers Name:
Customer Name:
Number of external Services Providers Managed: _______________________________
Period of service:
Description of services provided:
Contact details of referenceCompany name: Name, Surname: Designation: Contact details (email and phone):
Signed: Customer Reference Tenderer CEO/MD
Date: Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services
(Evaluation Question # 2.3)
REFERENCE LETTER 2 (optional) – Provision of Cross-functional and Cloud services, managing external vendors
Tenderers Name:
Customer Name:
Number of external Services Providers Managed: _______________________________
Period of service:
Description of services provided:
Contact details of referenceCompany name: Name, Surname: Designation: Contact details (email and phone):
Signed: Customer Reference Tenderer CEO/MD
Date: Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services
(Evaluation Question # 2.4)
REFERENCE LETTER 1– Provision of Cross-functional and Cloud services, using an external Cloud Service Provider
(more than 1 reference letter may b provided)
Tenderers Name:
Customer Name:
Number of external Cloud Service Providers Managed: ___________________________
Period of service:
Description of services provided:
Contact details of referenceCompany name: Name, Surname: Designation: Contact details (email and phone):
Signed: Customer Reference Tenderer CEO/MD
Date: Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services
(Evaluation Question# 3)
Tenderers Name:
Provide a write-up on the Service Solution explaining the
a) Service Management Framework used to perform service management in a multi-vendor environment.
b) How will the tenderer use the following processes to perform the services as described in the Cross Functional and Cloud Service Scope.
Service level managementAvailability managementCapacity managementSupplier managementInformation security managementService catalogue managementIT Service Continuity managementKnowledge managementTransition planning and supportChange ManagementService validation and testingService asset and configuration managementIncident managementProblem managementEvent managementRequest fulfillment managementContinuous Service ImprovementAccess management
Signed: Tenderer CEO/MD
Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services
(Evaluation Question# 3.1)
Tenderers Name:
Please indicate with an “x” which Cloud offerings the proposed CMP integrates with:
Offering Yes NoTraditional ITPrivate infrastructure as a servicePublic infrastructure as a servicePaaS offeringsSaaS offerings
Signed: Tenderer CEO/MD
Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services
(Evaluation Question # 4)
Tenderers Name:
a) Provide a write up on how Tenderer will integrate with the monitoring tools of other Service Providers as well as any other Service Management tools
b) Provide a write-up on the CMP capabilities and features as described in 3.16 as requested in the scope of work
Service Request Management/ Service CatalogueProvisioning, Orchestration and AutomationGovernance and PolicyMonitoring and MeteringMulti-cloud brokeringContinuous Configuration Automation (CCA)Security and Identity ManagementService-Level ManagementCloud Migration and Disaster Recovery (DR)Capacity and Resource PlanningCost Transparency and OptimizationCaters for Hybrid IT (Traditional IT and Cloud)
c) CMP Integration with other tools:
Service Desk or call logging toolConfiguration Management System (CMDB)Availability MonitoringChange and Release Management toolService Catalogue/Request ManagementEvent ManagementLicence ManagementCapacity ManagementPerformance ManagementOther
Signed: Tenderer CEO/MD
Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services
Continuous Service improvement Processes(Evaluation Question # 8)
REFERENCE LETTER 1– Continuous Service improvement (scope as defined in RFP)
Tenderers Name:
Customer Name:
Description of services provided:
Contact details of referenceCompany name: Name, Surname: Designation: Contact details (email and phone):
Signed: Reference Tenderer CEO/MD
Date: Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services
Continuous Service improvement Processes(Evaluation Question # 8)
REFERENCE LETTER 2 (optional) – Continuous Service improvement (scope as defined in RFP)
Tenderers Name:
Customer Name:
Description of services provided:
Contact details of referenceCompany name: Name, Surname: Designation: Contact details (email and phone):
Signed: Reference Tenderer CEO/MD
Date: Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services
Continuous Service improvement Processes(Evaluation Question # 8)
REFERENCE LETTER 3 (optional) – Continuous Service improvement (scope as defined in RFP)
Tenderers Name:
Customer Name:
Description of services provided:
Contact details of referenceCompany name: Name, Surname: Designation: Contact details (email and phone):
Signed: Reference Tenderer CEO/MD
Date: Date:
CORP 4178 Services Provision of Cross-Functional and Cloud
Services
Guidelines for the Transition Plan
(Evaluation Question #10)
The following guidelines should be utilised when developing the Transition plan for submission.
1. A high Level Roadmap with key milestones2. Detailed Project plan reflecting the transition of the services3. Detail all assumptions4. Detail all risks and mitigation plans5. Inclusions and Exclusions 6. RACI matrix
The Transition Plan should consider the following:
PlanningDue DiligenceFacilities and LogisticsHRService and ProcessGovernanceToolsDataHealth and Safety
CORP 4178 Services Provision of Cross-Functional and Cloud Services
Transition(Evaluation Question # 11)
REFERENCE LETTER 1– Transition - Cross Functional and Cloud Services
Tenderers Name:
Customer Name:
Contracted Period of Transition:
Description of services provided:
Contact details of referenceCompany name: Name, Surname: Designation: Contact details (email and phone):
Signed: Reference Tenderer CEO/MD
Date: Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services
Proof of Transition(Evaluation Question # 11)
REFERENCE LETTER 2 (Optional) – Transition Cross Functional and Cloud Services (scope as defined in RFP)
Tenderers Name:
Customer Name:
Contracted Period of Transition:
Description of services provided:
Contact details of referenceCompany name: Name, Surname: Designation: Contact details (email and phone):
Signed: Reference Tenderer CEO/MD
Date: Date:
CORP 4178 Services Provision of Cross-Functional and Cloud Services
Proof of Transition(Evaluation Question # 11)
REFERENCE LETTER 3 (Optional)– Cross Functional and Cloud Services
Tenderers Name:
Customer Name:
Contracted Period of Transition:
Description of services provided:
Contact details of referenceCompany name: Name, Surname: Designation: Contact details (email and phone):
Signed: Reference Tenderer CEO/MD
Date: Date:
