Cornerstone Enrollment Services

179 Belle Forest Circle

Nashville, TN 37221

866-370-3401

www.CornerstoneVB.comservices@cornerstonevb.com

Increase Engagement

Improve Enrollments

Ensure Understanding

About Cornerstone Enrollment Services

Founded in 2004, Cornerstone Enrollment Services, based in Nashville, TN

with an office in Breckenridge, CO, specializes in benefits communication and

enrollment services. With more than ten years of serving large companies

well, Cornerstone functions to deliver successful open enrollments. To date,

we have:

• Delivered successful enrollments for employers ranging from 250 to 10,000 benefit eligible employees

• Developed a reputation for exceptional account service and retention

• Established ourselves as a “go-to” resource for leading employee benefits insurance carriers and brokers in the industry

• Completed our call center in 2007, which is available for clients, along with our benefit and self-service enrollment solutions

As your enrollment solution, Cornerstone can help identify benefits-related

challenges and develop a strategy to help generate understanding and appre-

ciation for the offered benefit plans. We create customized communication

strategies to ensure employees fully understand their benefits, the enrollment

process is taken care of, and the ongoing benefits administration is setup

correctly and functioning properly.

Cornerstone Goals

Cornerstone helps clients look at each enrollment event and each employee

interaction as an opportunity to emphasize desired key messages, increase

employee engagement, and improve the way employees enroll, participate and

perceive their benefits.

Project Management

A Cornerstone distinctive is that a Cornerstone principal is fully engaged for

each project to provide high-level oversight and ensure a thorough and suc-

cessful communication project. Cornerstone provides a fully turnkey solution

to benefit communication and enrollment, serving as a focused, competent

and capable partner for both the benefit advisor and employer. Once we en-

gage on a project, we handle all aspects of the case from setup to the benefit

communications, from the actual enrollment to delivery of the deduction

file to HR.

We’ve managed projects ranging in size from 250 to over 10,000 employees. In

our more than ten years of providing benefit communications and enrollment

services, we’ve served our partnering brokers and carrier representatives well

and can share references and testimonials of our work.

Solutions

Cornerstone offers customized solutions to develop and implement successful

benefit enrollment processes. When employees don’t understand the value

or structure of their benefits, they are more likely to make choices that could

negatively affect their health and productivity. Cornerstone works closely with

employees to communicate and educate so they have a better understanding

and appreciation of the benefits available.

Benefit Communications

Another Cornerstone distinctive is that Cornerstone creates

and produces, in house, all of the communication materials

necessary for a successful enrollment. Benefit communica-

tion material can be customized to the group whether it be

digital interactive, or printed. Cornerstone utilizes a wide range of communi-

cation approaches to maximize employee awareness and participation.

Additionally, Cornerstone’s increasingly relevant Hispanic Enrollment Service

provides all communication materials in Spanish translation to fully engage

Spanish speaking employees. When communicating one-on-one on-site,

whether in English, Spanish or other needed languages, you can be confident

that our team is comprised of only highly trained, career benefit counsel-

ors. We pay a per-diem salary to our counselors - not commission, thus

providing a healthy and appropriate incentive to communicate benefits for

the right reason.

Cornerstone’s success is the result of managing every

case in a way that meets the needs of eligible employ-

ees, exceeds the expectations of HR, and satisfies the

expectations of the broker and carrier representatives.

Self-Service Enrollment

Cornerstone can help effectively introduce a benefit self-service enrollment

solution for employees to elect their benefits online. Cornerstone’s self-service

enrollment doesn’t mean that employees are on their own. When needed as

part of the self-service introduction, a team of salaried benefit counselors will

be available through our call center or on-site to help employees understand

the online enrollment process and make informed decisions about their bene-

There are a range of effective benefit technology strategies available currently.

Let us sit down together to discuss what is available in the benefits marketplace.

On-site Enrollment

Face to face, on-site benefit communications between

a counselor and an eligible employee was a standard

enrollment context when we started back in 2004, and we

believe the value and merit for face to face communication

continues to exist. With an on-site project, we service the

employer with a team of full-time, salaried, benefit coun-

selors. The objective of our team is to communicate and educate company

employees, attend to each eligible employee’s specific need and ensure that

our team is properly and fully trained on the benefits offered.

Call Center Enrollment

If company employees work across a corporate campus or are distributed

across multiple states, Cornerstone’s call center is a great solution for as-

sisting in the enrollment of team member benefit plans. Cornerstone’s call

center, with its hub in Nashville, has dedicated counselor enrollment stations

to communicate benefits to employees all across the country. All calls are

received by benefit counselors located in the United States with a client

specific, toll free phone number assigned to the project. Scheduled out-

bound services are also an option, and can be an effective part of a call

center benefit communication strategy.

Cornerstone Services for Brokers

Today’s benefit marketplace is challenging with increased competitive pres-

sures and administrative complexity. It’s time to rely on a team nationally

recognized as a valuable and relationship enhancing benefits industry resource:

Cornerstone Enrollment Services. Remaining valuable for existing clients

is a key concern for all benefit advisors. We can be an important part of the

services and solutions you provide your valuable client.

Cornerstone Promise

Our team will communicate available benefits in a comprehensive, professional

and accurate manner. We will work diligently to ensure that employees have

the opportunity to understand and elect the benefits most appropriate for them

and their loved ones.

CORNERSTONE IS YOUR PARTNER FOR A VERSATILE APPROACH TO BENEFIT STRATEGIES.

By incorporating our benefit communication strategies, you in-

crease choice and understanding for employees while also deliver-

ing value and sophistication for employers. This will help keep your

clients engaged with you for the long term.

Ongoing Service

Cornerstone doesn’t stop after the open enrollment. We offer ongoing service to

onboard newly eligible employees, process eligibility changes, manage COBRA

services and answer questions for existing policy holders. By managing these

important ongoing needs, we free up the advisor and human resources to focus

on other important aspects of administering employee benefits.

Multi-Lingual Solutions

Cornerstone offers Multi-Lingual benefit counselors for groups who have

employees that need to understand the benefits offered in their language of

origin. Offering this service guarantees that employees can access the best

communication possible and have their questions answered.

Scope of Services

Cornerstone can produce worksite solutions and be that valuable engagement

partner from start to finish. Let’s take some time to talk soon about an upcoming

benefit communication or enrollment project you have in the near future.

Call us at (866) 370-3401 or email us at services@cornerstonevb.com

In sum, our services include:

• Benefit Communications• Licensed Counselors• Call Center Support• Self-Service Benefit Technology Implementation• Perpetual Enrollment, known as onboarding• Dependent Audit• Bilingual and Multilingual Benefit Communications• Consolidated Billing• ACA Compliance Assessment & Implementation• COBRA and employer transition services• Health Risk Assessments and Biometric Screening

ACA Compliance

Cornerstone has expertise to assess current practices that ensure compliance

with the healthcare law. One of our strategists will work with the group to

advise and provide an effective assessment to ensure compliance.

Benefit Technology

Cornerstone is consultative as to which technology you choose to host your

benefit enrollment and administration. There are a lot of options; the good, the

marginal, and yes, the not so good. If you want a solution that can integrate

into your existing payroll or have other system objectives, we can help and

have a current breadth of knowledge for available options. The landscape for

benefit technology is ever-changing, so let’s take some time to discuss your

client’s needs.

Cornerstone Enrollment Services

179 Belle Forest Circle

Nashville, TN 37221

866-370-3401

www.CornerstoneVB.comservices@cornerstonevb.com