Core Network Services-Business Requirements Questionnaire

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    Business Requirements QuestionnaireVersion 3.0

    Prerequisites:

    Prior to conducting the Solution Discovery Workshop, it is understood that the customer has beenqualified through the Account Qualifications Template and the appropriate stakeholders have beenidentified and will be present at the discovery workshop.

    Document Instructions:

    This header page should be deleted from all final documents; it is intended to provide instructional value

    only.

    This document is formatted using Word forms and is locked for editingother than the fields that are to be completed. The forms fields are only accessible when the document islocked. If you need to make changes to the content of the document unprotect, edit and then lock thedocument when ready to use electronically. There is no password locking the document.

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    Legal Disclaimer

    The Templates that accompany this Terms of Use document may be used by a Cisco-authorized reseller solely in connection with resellers activities to

    promote and sell Cisco services. Resellers use of such Templates is subject the resellers systems integrator agreement or indirect channel partneagreement (ICPA), between reseller and Cisco.Cisco owns and shall continue to own all right, title and interest in and to the Templates. Reseller may modify the templates to suit particular businesopportunities; however, Cisco assumes no responsibility for the accuracy of the information in the Templates or of any modifications made by reseller to

    such templates. Cisco reserves the right to change the programs or products covered by the Templates at any time without notice. Mention of non-Ciscoproducts or services is for information purposes only and constitutes neither an endorsement nor a recommendation.ALL TEMPLATES ARE PROVIDED "AS IS" WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. CISCO AND ITSSUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR APARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

    IN NO EVENT SHALL CISCOS LIABILITY WITH REPSECT TO THE TEMPLATES EXCEED THE AMOUNTS PAID FOR THE TEMPLATES BY YOU. CISCO AND ITSSUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOSTPROFITS OR REVENUES WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF CISCO OR ITS SUPPLIERS HAVEBEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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    Business Requirements QuestionnaireVersion 3.0Document Overview:In the introduction to the Discovery Workshop it is recommended that you provide a quick review ofyour understanding of the compelling event, strategic (proactive) or tactical (reactive). The BusinessRequirements Questionnaire provides the framework for an in depth analysis of the customersbusiness requirements utilizing leading questions that identify and quantify the customers need of a

    Core Network Services (CNS) solution. It is imperative that you convey the goals of the session beforedelving into the details of business requirements. Query the customer to ensure that your goals forthe session meet their expectations. Give the customer the opportunity to express any additionalexpectations outside of what has been addressed. It is recommended that you document the sourceof your information using the stakeholder section in the event it is needed for later reference.

    Corporate HeadquartersCisco170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000

    800 553-NETS (6387)Fax: 408 526-4100

    March 2008 ii

    TM

    Service Practice Templates

    for Partners

    http://www.cisco.com/http://www.cisco.com/
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    1) Stakeholder information

    This section is designed to gather important information about the customer audience attending theDiscovery Workshop. Identify the key players in attendance and what role they will play in thedecision making process.

    Name Title Stakeholder BudgetaryAuthority

    PurchasingAuthority

    Yes/No Yes/No Yes/No

    Yes/No Yes/No Yes/No

    Yes/No Yes/No Yes/No

    Yes/No Yes/No Yes/No

    Yes/No Yes/No Yes/No

    Yes/No Yes/No Yes/No

    Yes/No Yes/No Yes/No

    Table 1

    2) Corporate Physical Location

    Query the group at large for information regarding the existing physical structure of the company.Make note of any changes that are planned and the time frame. It is recommended during thisconversation to sketch out a diagram of the customers physical location layout.

    a) Is your organization multi-location? Yes/No

    i) How many locations?

    ii) Are any processes centralized (describe)?

    iii) Will you consider an end to end solution covering all geographies should it makefinancial/productive sense?

    b) Total number of personnel in your organization.

    Business Requirements Questionnaire

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    T

    LOCATION DETAIL

    Site Name Type

    (Corp, Branch,permanent remote

    workers, etc.)

    CurrentPersonnel

    EstimatedPersonnel

    in 1 Yr

    Estimated

    Personnel

    In 5 Yrs

    Included inthis Project?

    Overall Organization Yes/No

    Yes/No

    Yes/No

    Yes/No

    Yes/No

    Table 2

    Supporting tools: Visio - location diagram

    3) Strategic Objectives and Initiatives

    Query the customer to gain an understanding of their future goals and objectives for the business.Encourage the customer to share general business initiatives, not only those that aretechnologically focused. Business objectives will have a direct impact on one or more of thefollowing: revenue, profit, and/or shareholder value. You will identify by department the plannedinitiatives and budgetary costs associated with those initiatives. Those costs will provide neededinputs to the ROI model used to support your business case document. We understand that theremay be redundancy in the questioning, but it is important to understand the business from bothan organizational and departmental level. Print as many copies of these tables as necessary toconduct the workshop efficiently.

    Business

    Initiative/Objective

    Estimated

    Start Date

    Estimated

    CompletionDate

    Priority Description Financial

    Impact

    Medium

    Medium

    Medium

    Medium

    Medium

    Medium

    Medium

    Table 3

    Business Requirements Questionnaire Page 2 March 2008

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    T

    Organizational Objectives and Initiatives

    a) Are there any regulatory or Industry requirements to consider in designing thissolution?

    b) Do you have any redundancy or disaster recovery requirements?

    Yes/No If yes, describe:

    c) Describe the impact of an outage or disruption in service of the following in terms of

    cost:

    Loss of productivity per hour: $

    Low Customer Satisfaction: $

    Loss of Revenue: $

    Other: $

    d) Do you have any specific security requirements?

    Yes/No If yes, describe:

    e) What are your initiatives relative to improving employee productivity?

    f) Do you have any initiatives related to employee retention and/or recruiting?

    g) From your perspective how would a CNS Solution benefit your business initiatives?

    (The customer may not understand CNS, use this section of questioning to introduce them to theextensive possibilities CNS can offer)

    More effective communication

    Streamlined business processes (ISV potential)

    Collaborative information sharing

    Positive impact on both top and bottom line

    Table 4

    Business Requirements Questionnaire Page 3 March 2008

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