Cordwainers Court Guide
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Transcript of Cordwainers Court Guide
On behalf of Cordwainers Educational
Trust and The University of the Arts
London Accommodation Services I
would like to welcome you to
Cordwainers Court. We hope you
enjoy your stay with us and have a
successful year.
I am Rick Troop your Residence
Manager for Cordwainers Court.
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I realise that you will receive a lot of information as you prepare for the coming
year, especially if you are a new student. However, I would ask that you read this
handbook carefully and take note of all the information that we give you about
your accommodation throughout the year. It will help you settle into your new
home and have a successful and enjoyable stay.
You will find student life here very different from living at home. With new and
exciting challenges and experiences, most students manage the change
extremely well, but if you do find it difficult to adjust, or there are problems, we
have systems in place and people who can help. I strongly recommend that you
read the section on Communal Living, especially if you have not lived in shared
accommodation before.
This guide is designed to provide you with information on your accommodation.
For easy reference it is laid out in two parts: first there is a brief introduction to
the Hall team and then secondly there is an A-Z breakdown of what we feel is
the most important information you will need for your new life in halls of
residence accommodation.
By now, you should also have received your tenancy documents along with the
terms and conditions of residence. Please read everything carefully. Remember,
when you sign and accept your tenancy, you are committing yourself to a
legally binding agreement.
Finally, look after this guide, it is a useful reference during your time here in
Corwainders Court. If you are unsure of anything please ask either one of my
colleagues or myself and we will try to help you.
I look forward meeting you soon.
Rick Troop
Residence Manager
{ B U I L D I N G }Address
Cordwainers Court Hall of Residence St. Thomas Square, Hackney,
London E9 7PS
Useful Information
- Cordwainers Court opened in autumn 1996.
- It is owned by the Cordwainers Educational Trust, (C.E.T) however the day to
day operational management is supplied by the Accommodation Services
Department of the University of the Arts, London
- All residents are students of the University of the Arts.
- It is made up of two four-storey blocks, A and B/C, containing 23
four-bedroom flats – 88 bedrooms in all.
- Each flat has a shared kitchen and bathroom.
- Rooms measure approx 3.75m x 2.40m and are equipped with single bed,
wardrobe, desk, chair, shelves, chest of drawers, washbasin unit, curtains, desk
lamp and rubbish bin.
- Each room has Internet access.
- There is a lounge and a launderette on site.
The Area
Cordwainers Court is situated in Hackney, North East London and is well served
by local transport (buses, underground and overground trains). For a location
map visit http://maps.google.co.uk/ and enter the postcode E9 7PS.
The hall is situated two minutes walk away from the London College of Fashion
site, 182, Mare Street, which is the base for the LCF Foundation Course. Mare
Street facilities, such as the Canteen (7.30am-7.00pm) and IT Internet access are
open to all UAL students living in the hall of residence on production of student ID.
{ C O N T A C T U S }
nwoxl
Dunia Ali
Finance Administrator
Mondays and Fridays
10.00am to 5:00pm
Main office telephone: 020 8985 6685
E-mail: [email protected]
Your Hall Team
Rick Troop
Residence Manager
Monday to Friday
10am to 5pm
Patric O’Connor
Residence Facilitator
8.30am to 4:00pm daily
Based in the workshop in ‘A’ Block
Absences
This is your home for the next year and you are free to come and go as you
please. However, before overnight, (or longer) absence, students should
complete an overnight absence form (to be found outside the office) and take it
to the office. Please inform the hall manager or warden if you are absent from the
hall for a week or longer and let us know if you are concerned that a friend or
flatmate has not been seen for some time.
Accidents
Please let a manager or warden know about any accident or injury in the
residence. In an emergency, students should summon the Emergency Services
(Fire, Police, Ambulance) by dialling 999 themselves. It is also useful if you could
report any incidents that happen near the site e.g. street crime. Incident Report
Forms are available from your Residence Manager or Wardens.
See also – Security
Accommodation Services
The University of the Arts Accommodation Services team are based at the
University’s central office. The full address is:
Accommodation Services | University of the Arts London
272 High Holborn London WC1V 7EY
Email: [email protected]
Tel. 020 7514 6240
Fax. 020 7514 6247
Accommodation Advisers are available here to provide advice on private rented
accommodation, application enquiries and finance enquiries. Please note that
issues relating to your hall of residence should be directed in the first instance to
the site team.
{ A - Z I N F O R M AT I O N }
Bicycles
There is a bike shed secured by a combination padlock (number obtainable
from office/warden) at the entrance to A block. There is no charge for its use.
There are also six security brackets for chaining bikes in the Cordwianers court-
yard. Cordwainers Educational Trust accepts no responsibility for loss or
damage to any item left in this shed. Bicycles should be padlocked to mounts
provided. Students are advised to get insurance cover for their bicycles – this is
not included under possessions policy and will cost you extra.
Do not bring bicycles into the buildings – any found will be removed.
Car Parking
There is space for 6 cars at the end of C block. The charge for this is £100 per
year or £40 per term. Parking is also available to University students who are
not resident at the hall. CET cannot accept responsibility for loss or damage to
any car or the contents of any car left in the car park.
Cleaning - Student Cleaning Requirement
At Cordwainers Court, students are expected to clean their rooms and flats
themselves on a rota basis – including bathroom, toilet and kitchen – cleaning
appliances and materials are provided.
This means that the rent is lower because the Trust does not send cleaners into
flats on a daily/weekly basis as in some other halls, and allows for extra privacy.
All flats and rooms are checked regularly and each student resident in a flat will
be charged £20.00 each time cleaners have to be sent in due to the fact that
any part of the flat has not been cleaned to a satisfactory standard. A member
of staff carries out cleaning of public areas, such as staircases and lounge.
Cleaning - How do I Clean my flat?
A dustpan and brush, vacuum cleaner and mop and bucket are provided in each
flat as well as a basic selection of cleaning materials and bin bags. Please ask at
the office for replacement cleaning materials and equipment.
A - C
Code of Practice
The Housing Act 2004 introduced licensing for houses of multiple occupation in
England and Wales. Student accommodation is exempted from licensing
providing the hall of residence is signed up to one of the approved codes of
practice that has been approved by the Department for Communities and Local
Government (DCLG).
The University of the Arts London has signed Cordwainers Court up to the
Universities UK Code of Practice. The code has been prepared to assist managers
and anyone involved in the management of student accommodation, by setting
out the main elements of good management practice. It covers among other
matters, health and safety, maintenance and repair, and relationships between
managers and student tenants. It also should assist students in understanding
both the standards and procedures applying to their accommodation and their
obligations as tenants or licensees.
A copy of the code can be found through the University's website at:
http://www.arts.ac.uk/housing/halls/beforearrival/accommodationcodesofpractice/
Common Room
A lounge is available for use by students. In it you will find sofas, a TV and DVD
player, water cooler, free pool table and Wi-Fi. There is also a kettle and
microwave for making tea and coffee and heating up light snacks. Furniture may
be moved around in the room, but not removed.
This room is open every day and can be accessed by the electronic tag that
allows access to the main staircases. It is locked at 11pm each evening. However,
an extension can be arranged with the warden or Hall Representative on duty.
This space can be booked for parties by arrangement with the warden.
{ A - Z I N F O R M AT I O N }
Complaints Procedure
During your time at Cordwainers Court should you have a complaint related to
the service you receive from us then we would like to know about it so we can
try and resolve this for you. If you do want to tell us about something then
please, in the first instance, come and speak to a member of the site team in
person and we will do all we can to help.
However, if you have already spoken with us and are still not happy with the
response you have received then you should also feel free to follow our
complaints procedure. For full details of this procedure please speak with a
member of staff who will be happy to provide this.
For full details of the procedure and how to submit a complaint go to:
http://www.arts.ac.uk/about/departments/aa/complaints-appeals
Communal Living
Students should be aware that living in the hall of residence could bring them
into close proximity with others who may have very different lifestyles from
their own. While this can be a positive and enlightening experience, it may also
prove to be challenging. With this in mind we ask that you read and agree to our
Communal Living Agreement.
Communal Living Agreement:
- Be accepting and understanding of each other’s lifestyle.
- Talk about your feelings: Your flatmate can't respond - or amend their
behaviour - if they don't know that there is a problem!
- Let your flatmates know if you have an overnight guest or are going away
yourself overnight.
- Agree to contribute an equal share of any joint expenses on a regular basis by
rota or other agreements and keep records of all the bills you share.
- Contribute equally to the cleaning of shared areas and equipment (kitchen,
bathroom and hall).
- Try not to make noise likely to disturb others between the hours of 11pm
and 8am.
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- Be considerate of other people’s living space – Don’t have overnight guests
(who will be using kitchen and bathroom facilities) without the consent of other
residents in the flat.
- Ask permission before you use or borrow anything. Return anything you borrow
and replace anything you break or lose.
If, after trying all these strategies, you still have a problem with another
resident - please contact a member of the site team, who can sit down and
discuss things with you all and try and help bring about a solution.
Conduct
Whether in the hall of residence or elsewhere, residents must not behave in a
way which will, or would be likely to, bring the name of the University into
disrepute. In the interests of safety and security and the wellbeing of other
residents, we request that you understand and com ply with your contractual
obligations. Behaviour that represents a serious or persistent breach of the
tenancy agreement could result in your tenancy agreement being terminated.
Breach of any of the regulations will make you liable to disciplinary action.
Breach of some of these regulations may also constitute a criminal offence and it
is our policy to report such matters to the police. For further information as to
what constitutes a breach please refer to your Terms & Conditions of residence.
Confidentiality and the Data Protection Act
In order to protect you and deal with your concerns confidentially, under the
terms of the Data Protection Act, we are not able to discuss details of your
accommodation, contract, or rent payments with anyone other than yourself or
your guarantor. This is because the legal contract is between you and
Cordwainers Educational Trust. If, however, you wish us to discuss these issues
with another person, e.g. someone other than your guarantor, we will require
written authorisation from you that this person is acting on your behalf.
{ A - Z I N F O R M AT I O N }
Culture Shock
Leaving home whether it be from this country or overseas can be very stressful,
but do not worry as this is quite normal. Many of you will be experiencing
various degrees of culture shock.
Culture shock is the impact of moving away from the familiar to the unfamiliar.
You can be affected by climate, food, language, dress, social roles, rules of
behaviour and values. Some of the symptoms you may experience are
headaches, stomach aches, anxiety, difficulty concentrating, etc. Depending on
the individual, the time taken to settle into your new environment can vary
considerably. The following advice may help:
- It’s normal to experience this; chat with others to see how they feel.
- Keep in touch with home.
- Have familiar things around you such as photographs.
- Eat properly. If you do not like the “new culture’s” food, find a supplier of
familiar food.
- Exercise regularly.
- Try and meet as many new people from other cultures as possible to talk
through how you and they feel and make new friends.
- Find out about the many different services and societies the University has to
offer e.g. Student Services, Student Union, Chaplaincy, etc.
- Do not isolate yourself; there is plenty of help available. Start by contacting a
member of staff at the Hall.
Further material and information about culture shock can be obtained from :
http://www.ukcisa.org.uk/student/info_sheets/culture_shock.php
C
Damage
Residents should enjoy but also respect the facilities. When damage to the
accommodation occurs, those residents responsible for the damage (if known)
will be held responsible for the cost of the repairs, including any administration
cost. If the responsible residents cannot be identified then the costs will be
charged to all residents in that section of the hall where the damage took place.
For a list of damage charges please speak with your site team who can provide
you with a copy.
Dentists
Residents can register with a dentist upon their arrival at the hall. Please speak
with a member of staff about where your local dentist is located or visit this
website http://www.nhs.uk.
In an emergency resident’s should contact Homerton Hospital, Homerton Row
E9, Tel: 020 8510 5555, which has an accident and emergency department and a
walk in centre. Bus 236 towards Hackney Wick goes door to door.
Disabled Access
The hall of residence has the following facilities for those with specific access
requirements. There is a disabled access to the ground floor lounge and one of
toilets in the common room is designed for disabled access. For full information
go to Information for disabled students.
Electricity Supply/Lighting
The power supply in the United Kingdom is 230Volts. Should you experience any
problems with the electricity supply please contact a member of the site team
immediately. Please note that if you are found to be in possession of an unsafe
electrical item, or an item that causes problems for the building’s power supply,
then we reserve the right to remove this item from your room to a secure storage
area. Items removed will be returned to residents at the end of the tenancy
agreement.
{ A - Z I N F O R M AT I O N }
Emergencies
Between the hours of 9:00 am - 6:00 pm please contact
02089856685. Outside of these hours you can contact the wardens on
07736056739. If you need to call the police, ambulance or fire service please
dial 999 or 112 on any phone.
If you are experiencing personal difficulties and need to talk to someone confi-
dentially, please call The Samaritans on 0845 790 9090 or at
www.samaritans.org or Nightline on 020 7631 0101 or at www.nightline.org.uk
Facilities in your flat and bedroom
As well as the facilities and services listed below, please also refer to your
Inventory list for a basic list of what is provided (this list should be supplied to
you upon your arrival).
Bedroom There are four bedrooms to each flat except for flat 8 which has three
bedrooms. The bedrooms are single occupancy and have a large desk and
drawers, side table and a large wardrobe. There is a sink in each bedroom. The
bedrooms on the ground floor facing the garden have a french window which
provides access to the garden.
Bathroom/Toilet Each bathroom is fitted with an extractor. Please keep the door
closed and extractor on after you have had a shower. Please leave the shower
curtain inside the shower tray to avoid pools of water on the bathroom floor.
Please mop up any water before you leave the shower room. Do not leave pools
of water on the floor.
Kitchen Each resident shares a kitchen with 3 other students. The appliances
and equipment are for your use. Please do not remove them from the kitchen
and report any fault immediately to the office. Please clean the microwave oven
with a damp cloth after use and don’t use anything containing metal in it.
Dietary practices, cleanliness, sharing food etc are important topics that should
be discussed from the very beginning – see Communal Living section.
Doors and ceilings: Door-closers are fitted to all doors and are a requirement for
fire regulations. Please do not remove or tamper with them.
Fire sensors are fitted on the ceiling to each room and are a requirement for fire
regulations. Please do not remove or tamper with them.
D - F
Fridge Awareness
- Defrost your fridge regularly.
- Buy frozen foods last on any shopping trip and refrigerate as soon as possible.
- Wrap raw or uncooked food before refrigerating it.
- Do not overload fridges. Trapped air can create warm spots where bacteria
multiply.
- Don’t overload the freezer compartment, as this may cause the door to break
off and stop the fridge from working.
Fire
Fire extinguishers and fire blankets are available at various points throughout the
site. Only use these in case of an emergency. If you should discover a fire, then
your first priority is to sound the alarm, evacuate the building, go to the fire
assembly point and dial 999 for the fire brigade. Do not attempt to tackle the
fire. Your fire assembly point is the top car park on St Thomas Square.
Fire Alarms
The site has a fire alarm system, which makes a loud noise if it senses heat or
smoke. There will be a weekly test of the fire alarms at 11:00 am on Friday
morning. The alarm will sound for a few seconds and then stop. On this occasion
and only this occasion you do not need to evacuate. If the alarm continues for
longer than a few seconds on a testing day, please leave the building and
proceed to your assembly point as this may be a real fire.
IF YOU DISCOVER A FIRE
- Evacuate the building and go to the fire evacuation assembly point.
- If you pass an alarm activation point as you leave the building then activate the alarm.
- Dial 999 and request the Fire Brigade to attend.
- Do not re-enter the building until a member of the site team or the fire brigade
says it is safe to do so.
{ A - Z I N F O R M AT I O N }
Fire Drills
Fire drills are held once a term. You are required to co-operate and evacuate the
building.
Fire Prevention
There are fire extinguishers as well as heat and smoke detectors throughout the
accommodation. Read the fire evacuation plan on the back of the door to your
bedroom and ask the site team if you have any questions. You should also
familiarise yourself with the locations of all emergency exits, fire extinguishers,
fire blankets and fire alarm break glasses.
Action you can take to prevent fire
- Never use portable heaters, deep fat fryers, candles, incense, oil burners, or
anything with an exposed flame or heating element.
- Do not smoke in the building.
- Don’t overload electrical outlets, use cube adaptors or place electric cords
under rugs.
- Take care to switch off the oven and hob plates after cooking.
Preventing false alarms
- Don’t leave food unattended when it’s warming or cooking.
- Provide adequate ventilation before you start cooking by switching the
extractor fan on and, if possible, opening the window.
- Keep the oven, hob plates and toaster clean and free of grease or crumbs.
- Don’t spray aerosols or liquids near the smoke detectors.
Interfering or tampering with fire prevention or fire safety equipment is a
criminal offence and we will consider referring such matters to the police. We
will also take disciplinary action and treat the matter as a serious breach of your
tenancy agreement which may lead to that agreement being terminated.
F
First Aid
We do not provide first aid products to residents. We recommend you bring your
own first aid kit with you to halls.
Health
It is extremely important for you to register with a local Doctor, (GP), as soon as
you arrive. Do not wait until you are unwell as it may not be possible to be seen
immediately if you are not registered. The nearest doctors surgery is:
DR. H. PATEL 1 Latimer House Flanders Way (off Morning Lane ) London E9 6HE
Tel: 020 8985 2249
For minor ailments, always try a pharmacy before visiting the doctor. Describe
your symptoms to the qualified pharmacist and he/she will either sell you the
necessary medication or advise you to see a doctor. The nearest pharmacy is:
- Boots Chemist | 386-388 Mare Street E8 1HR London Tel: 020 8986 9014
- Clockwork Pharmacy | 398-400 Mare Street E8 1HP Kingsland, London
Tel: 0845 680 6845
All students are advised to have the Meningitis C vaccination. Ask the practice
nurse at your surgery. For more details on Meningitis, GP registration and other
health matters, please visit the health section of the Student Services website
www.arts.ac.uk/student or pick up a Healthful Pack from the Students Services
office at your college. For further info about NHS services visit the NHS web site
at www.nhs.uk You can find information about local dentist practices, etc. at this site.
Hospital
For more serious illness or in an emergency you can attend the Accident and
Emergency at any hospital. This service is free of charge. The local hospital near
to Cordwainers Court is Homerton Hospital, Homerton Row, Hackney,
London E9 6SR Tel : 020 8510 5555 http://www.homerton.nhs.uk/
The hospital has an Accident and Emergency department and a Walk-in Centre.
{ A - Z I N F O R M AT I O N }
Heating and Hot Water
Your accommodation is fitted with gas combination boilers in each flat which
are controlled by timers. The heating timer is set to come on during the early
morning from 7:00 am and evening from 5:00 pm and should only be operated
by a member of staff. Hot water is on 24 hours a day seven days a week. There
is temperature control for the showers.
Insurance
Included in your rental fee, your possessions are insured under a block insurance
scheme. You should receive full details of the scheme upon your arrival. Please
ask a member of the site team if you do not receive this information. Each
resident should ensure that the insurance scheme meets his or her own needs.
If you need additional coverage then this can be purchased through the scheme
or another company of your choice.
Internet Access
All bedrooms have a wired internet service. You can connect to the internet in
your room by attaching the blue ethernet cable to your computer. Follow the
simple on screen instructions to register with StudentCom. The service is
supplied free of charge.
There is also a Wi-Fi internet service available in the resident’s common room /
lounge.
Inventory
You will be given an inventory to complete upon arrival. This document lists
every item in your studio. Carefully check the condition of all items in your
studio and note any damage on the inventory. If any items listed are missing
note this also. Return your inventory to the Site Office within 24 hours of arrival.
This document will ensure that you are not incorrectly charged for the
damage/loss of any items following your departure from halls.
F - I
Damage
Residents should enjoy but also respect the facilities. When damage to the
accommodation occurs, those residents responsible for the damage (if known)
will be held responsible for the cost of the repairs, including any administration
cost. If the responsible residents cannot be identified then the costs will be
charged to all residents in that section of the hall where the damage took place.
For a list of damage charges please speak with your site team who can provide
you with a copy.
Dentists
Residents can register with a dentist upon their arrival at the hall. Please speak
with a member of staff about where your local dentist is located or visit this
website http://www.nhs.uk.
In an emergency resident’s should contact Homerton Hospital, Homerton Row
E9, Tel: 020 8510 5555, which has an accident and emergency department and a
walk in centre. Bus 236 towards Hackney Wick goes door to door.
Disabled Access
The hall of residence has the following facilities for those with specific access
requirements. There is a disabled access to the ground floor lounge and one of
toilets in the common room is designed for disabled access. For full information
go to Information for disabled students.
Electricity Supply/Lighting
The power supply in the United Kingdom is 230Volts. Should you experience any
problems with the electricity supply please contact a member of the site team
immediately. Please note that if you are found to be in possession of an unsafe
electrical item, or an item that causes problems for the building’s power supply,
then we reserve the right to remove this item from your room to a secure storage
area. Items removed will be returned to residents at the end of the tenancy
agreement.
Keys
Residents are provided with an electronic tag to open the front entrance door to
their block, a door key that opens both their own study bedroom and the front
door of their flat and a post box key to the post box for their flat on the ground
floor of their block.
Students living in ground floor rooms will also have keys to the windows/patio
doors of their room. The tag and keys are unmarked. For security reasons, please
don't attach your address to them.
Laundry
The laundry room is situated on the ground floor of A block and contains two
coin-operated washers and dryers; cost £2.20/2.00 wash, 50p per dry. Please
check the dryers for fluff build-up and dispose of your rubbish in the bin
provided. Access is by electronic tag. Stolen or damaged clothing is not the
responsibility of Cordwainers Educational Trust. The laundry is locked every night
at 11.00pm and opened at 8.00am. Please report any defect to the office.
Please keep the laundry clean and free from litter and report any damage or
misuse to a member of the site team. You must provide your own detergent.
Maintenance Defects
Please do not attempt to repair anything yourself. Anything that is damaged or
not working should be reported through the correct fault reporting system. You
will be given instruction on what the process is upon your arrival to the hall.
If you do not know how to report a fault then you can speak with a member of
the site team who will be happy to help.
{ A - Z I N F O R M AT I O N }
Moving Out
Your tenancy is for a fixed period. You need to know when your move out date
is. If you do not know the date then please refer to your tenancy agreement
where it will be stated. If you are still unsure then you can speak with a member
of the site team who will be happy to assist. If you wish to extend your period of
stay, please speak to a member of the site team in advance of your departure.
When you move out you must do the following:
- Remove all of your personal belongings
- Empty all rubbish bins
- Clean and vacuum your carpet
- Remove any posters, wash down the walls and clear your notice board.
- Wipe down all surfaces
- Clean the kitchen and bathroom
- Finally, instruct the site team of your departure and return your keys to the
main site office (do not give your keys to anyone other than a member of the
site team).
Moving Out before the end of your Contract?
You will remain liable for the rental fee until a replacement resident is found. If
you are thinking of moving out before the end date of your tenancy then you
should speak with a member of the site team and / or a University
Accommodation Advisor.
Noise/Nuisance
All residents and our neighbours should be able to enjoy their accommodation
without harassment from others, or disturbance from noise or nuisance. Please
try to be aware of all the people around you and be extra considerate when
playing audio, TV or radio, especially when others may be trying to study or
sleep. Residents are also responsible for the behaviour of their guests.
K - N
Parties
We want you to have fun whilst staying with us, but parties can quickly get out of
control and can result in you annoying or upsetting staff and/or your neighbours.
If you want to have a party you should first speak with a member of the site team
about what you are planning.
Pets
No pets are allowed.
Police
In emergency dial 999 or 112 for immediate assistance.
To report a crime, you can now also do so online at www.online.police.uk
Post
Please make sure all post to you is addressed as follows:
[Your name] [Flat / bedroom number]
Cordwainers Court St. Thomas Square London E9 7PS
Royal Mail will deliver letters and small packets directly to your flat's post box at
the ground floor entrance to each block. A key to your post box is supplied on
your key ring.
Parcels or letters that need to be signed for
Will be taken in by the office if a resident is not at home and the student is sent a
note to come and collect the parcel/letter from the office. However, this is not
always possible and you may need to collect it yourself from the local Royal Mail
delivery office, telephone 020 7739 4533 before midday.
Please note that signing for and holding mail is an additional service which can
be removed at any time. The University does not and cannot accept any liability
for parcels held for residents. If you do not want the site staff to sign for your
parcels then please let them know.
.
{ A - Z I N F O R M AT I O N }
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Recycling
We supply you with the means to recycle your waste. The following recycling
options are available:
There are two recycling bins for paper, brown, green and white glass, plastic and
cans next to the rubbish bin enclosure in the car park next to “C” block. Please
use them. There are further recycling bins outside lcf on mare street. Clothes
can be recycled in the bin in the lounge. We encourage you to recycle as much
waste as you can so as to redirect this from landfill.
Refuse
Kitchen refuse must be disposed of daily in the refuse bins provided which are
at the rear of the car park next to “C” block. Please put rubbish in bins provided.
Bin bags are supplied by office. Please do not leave full bin bags stacked up in
the kitchen, in your bedroom or on landings. Full bin bags left out are a food
source for vermin.
Religion and Spiritual Life
To find the local branch of your own faith community, please check the info
provided by the University chaplaincy at www.arts.ac.uk/student and select
Chaplains from the menu. You can also contact the Chaplain by phone on 020
7242 7533 or by email to [email protected]
Rent
Rent payments should be made at the office according to Schedule 2 of the
tenancy agreement signed by each resident. An invoice is normally sent to each
student on the first day of each term and rent is payable within 10 days of that
date.
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Please note that late payments will attract financial penalties. It is important that
students notify the Manager of any reason for delay in payment of rent as quickly
as possible – by telephone 020 8985 6685 / e-mail [email protected], by note or
by calling in during office opening hours.
Rent Payment Methods
- Cash (This must be the exact amount in UK sterling. Do not send cash by post.)
- Bankers Draft or Building Society cheque
- Debit card or Credit Card
- Personal UK bank cheque
- Bank Transfer (normally attracts a bank charge, which you must cover)
Please make any cheques payable to Cordwainers Educational Trust and clearly
write your name on the reverse. Cheques must be received at least 5 working
days before the date listed for payment on your invoice, to allow funds to enter
our account and clear. If you arrive after the start date on your tenancy
agreement, you will still be liable for the full term accommodation fees from the
start date stipulated.
It is possible to pay rent by cheque made out to Cordwainers Educational Trust,
cash, or by credit/debit card at the management office. It is safe to put payments
in the letterbox in a sealed envelope. A receipt will be returned to your mailbox.
Account details for bank transfers
Account name: Cordwainers Educational Trust
Account number: 61709011
Sort Code: 40-05-30
Address: HSBC Bank, 60 Queen Victoria Street, London, EC4N 4TR 27-32
Poultry, London EC2P 2BX
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Euro Zone only
IBAN – International Bank Account Number GB75MIDL40053061709011
Branch Identifier Code: MIDLGB2141W
International Students outside the Euro zone
Swift code MIDLGB22 + Sort Code 400530 + Account number 61709011
Rent Payment by Monthly Installment
It may be possible by special arrangement to pay rent by monthly instalments.
Students should come to the office as soon as possible if they wish to pay by
this method. They will be asked to sign an instalment plan and must give their
credit/debit card details and be prepared to make the first payment before
moving in to their room. Payment will then be taken by credit/debit card each
month.
Payment of Additional Charges
A list of potential additional charges is given out to each student. Please come
to the office if you do not have this list. Please make sure you read your tenancy
agreement and page of schedules carefully. The costs of any loss or damage to
Halls property and additional administrative charges incurred through requests
for room changes or late rent payments will be charged according to the scale
of charges in the list.
Restaurants, Pubs and Places of Interest
In and around the local area you will find lots of options choices for where to
socialise with your fellow residents, these include. There are lots of bars, pubs
and eating-places, take away, or eat in, in the local area.
Visit the web site for Hackney, your local authority, for information on the local
area www.hackney.gov.uk
The 55 bus will take you to Shoreditch, which is good for bars, clubs and art
venues. The famous Ridley Road market (worldwide foods and clothing) is on
daily at Dalston Junction (bus 277 towards Hackney).
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In the other direction, bus 277 goes to Canary Wharf shopping plaza. Broadway
market with three very good bars are a short walk across the park.
Recommended is a stop off at the Pub on the Park and a swim in the heated
Lido.
Room Allocation and Transfers
If you have any special requirements regarding your room allocation, please
inform your site team prior to arrival. No guarantee can be given that all requests
will be met, however, requests on medical grounds will be given
priority.
Opportunities to move to another vacant room or hall are normally rare as the
halls are often full. If this is something you are considering please speak with
your site team to see what is available and/or possible. There is normally an
administration charge associated with any room move or change of Hall. This is
to cover additional cleaning and administration costs.
Safety and Security
We place a high priority on the safety of our residents and we have systems in
place to make the accommodation as secure as we can without infringing on
your own freedom of movement. However, it is essential we have your
co-operation to maintain these standards. Some things to consider are:
- If you lose your keys you must let us know as soon as possible.
- Do not let strangers into the building - if they are residents they will have their
own means of access.
- Do not leave your door or windows open when you are not in your room. These
are all the same precautions you take at home, but in a close knit residential
community take on a special significance.
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London is a cosmopolitan city and there are many things to do,
see and enjoy. However, it always makes sense when you are out and about to
take measures to ensure your own personal safety.
When going out follow the plan
Prepare:
- Think ‘How do I get there?’ and ‘How do I get back?’ before you go.
- Tell someone where you are going, who with and when you’ll be back.
- Think about any possible danger points.
- Look confident.
- Wear comfortable clothes and shoes that let you move easily.
- Remember your body language - stand tall and look like you know where you’re going.
- Carry a personal attack alarm (and know how to use it), emergency phone
numbers (including the number to cancel your credit cards), some change, a
phone card and your keys in a safe pocket.
Avoid risks and be aware of what’s happening:
- Keep looking at and listening to what’s happening around you.
- Keep away from odd or out-of-the-way places whenever you can.
- Try not to change plans at the last minute - or, if you do, tell someone.
- Keep your hands free - not shoved in your pockets or cluttered up with shopping.
- Avoid showing valuable items in public places. Try not and use your mobile
phone in the street.
- Keep your door key and some money on your person at all times. Wear your
bag across your body.
- If you are actually threatened - throw your bag as far away as possible and run!
They are more interested in your bag than in you.
Never take your safety for granted and Never say to yourself:
- ‘It only happens to other people’.
- ‘It’s only a short journey’.
- ‘They look honest’.
The above points are a guide only. Trust your instincts - if you feel something is
wrong, it makes sense to take action to avoid danger.
The police can be contacted by dialling 999 or 112.
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Parties
We want you to have fun whilst staying with us, but parties can quickly get out of
control and can result in you annoying or upsetting staff and/or your neighbours.
If you want to have a party you should first speak with a member of the site team
about what you are planning.
Pets
No pets are allowed.
Police
In emergency dial 999 or 112 for immediate assistance.
To report a crime, you can now also do so online at www.online.police.uk
Post
Please make sure all post to you is addressed as follows:
[Your name] [Flat / bedroom number]
Cordwainers Court St. Thomas Square London E9 7PS
Royal Mail will deliver letters and small packets directly to your flat's post box at
the ground floor entrance to each block. A key to your post box is supplied on
your key ring.
Parcels or letters that need to be signed for
Will be taken in by the office if a resident is not at home and the student is sent a
note to come and collect the parcel/letter from the office. However, this is not
always possible and you may need to collect it yourself from the local Royal Mail
delivery office, telephone 020 7739 4533 before midday.
Please note that signing for and holding mail is an additional service which can
be removed at any time. The University does not and cannot accept any liability
for parcels held for residents. If you do not want the site staff to sign for your
parcels then please let them know.
.
Safety on Transport
Late night transport can be a problem, so think about how you will get back
before you leave home for a night out. The Tube does not run all night so make
sure you know what time the last train is. The buses do run all night. These are
called Night Buses and their frequencies vary. If you are ever wary when using a
Night bus you should always,
if possible,
- Sit downstairs near the driver
- Avoid traveling alone
- Check that you are not followed after you get off the bus
Service Level Agreements
Whilst living at Cordwainers Court you can expect a certain level of service from us.
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F3 Non Urgent
Response time 48hrs.
Rectification time 14 days
F2 Non urgent priorities
Response time 24hrs.
Rectification time 7 days
F1 urgent priorities
Response time 8hrs.
Rectification time
72 hours.
F0 Emergency
Response time Immediate.
Rectification time
24 hours.
Repair / replacement
of furniture (doesn't
include bed) Replacement
/repair of white goods
(doesn’t include fridge)
Repainting of wall(s)
Replacement / repair to
damaged flooring
Replacement / repair
of portable electrical
items.
Minor damage to wood
work, walls, internal doors
and windows Internet
outage.
Repair / replacement
of bed.
Repair / replacement
of fridge.
Minor plumbing (e.g.
slow leaks, minor
blockages to local
drainage system)
Minor electrical (e.g. plug
sockets not non mains
lightning)
Repair / replace bedroom
door or window locks.
Replace lost keys.
Major electrical outage
(no mains lighting,
heating)
Major plumbing (e.g. major
blockages to mains
drainage system and leaks)
No water supply
Gas outage
Gas leak
Fire
Major structural damage
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Our commitment to you:
- Although these times frames are maximums we will do what we can to resolve
matters within as short a period as we are able.
- If we are unable to rectify the fault immediately we will make safe any health &
safety hazards at the time of our initial response until such time a permanent
solution is put in place.
- If we are unable to meet the maximum rectification time then we will try to
offer you a suitable replacement or alternative solution.
Shops and Banks
Just up Mare Street there is a good selection of high street stores and banks,
including: Shops: a 24-hour Tesco, Marks & Spencer, Boots, Primark.
Banks: Barclays, HSBC, a post office and a small graphic/art materials shop.
There are several charity shops and £1 stores. There is a public library with an
Internet facility just up the road – you need a letter from the management office
here if you wish to become a member. In the other direction at the junction of
Well St are Iceland and LIDL.
Smoking Policy
Smoking is not permitted anywhere in the hall of residence.
Sports and Leisure Facilities
The nearest public Sports Hall, offering a range of different activities from
swimming to gym facilities and much more, is York Hall, Old Ford Road, Bethnal
Green. There is a public baths on Lower Clapton Rd and an open air swimming
pool on London Fields just 5 minutes walk from the Hall. For further details of
other sports and leisure facilities visit the Hackney website and use the map
supplied in your welcome pack.
Storage Facilities
There is no luggage storage in the building. Please use the top of the wardrobe,
under the bed or the rear of storage cupboard next to kitchen for your luggage.
If extra storage is needed, please come to the office for info on local storage
facilities or look in the leaflet selection in the lounge.
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Please note that late payments will attract financial penalties. It is important that
students notify the Manager of any reason for delay in payment of rent as quickly
as possible – by telephone 020 8985 6685 / e-mail [email protected], by note or
by calling in during office opening hours.
Rent Payment Methods
- Cash (This must be the exact amount in UK sterling. Do not send cash by post.)
- Bankers Draft or Building Society cheque
- Debit card or Credit Card
- Personal UK bank cheque
- Bank Transfer (normally attracts a bank charge, which you must cover)
Please make any cheques payable to Cordwainers Educational Trust and clearly
write your name on the reverse. Cheques must be received at least 5 working
days before the date listed for payment on your invoice, to allow funds to enter
our account and clear. If you arrive after the start date on your tenancy
agreement, you will still be liable for the full term accommodation fees from the
start date stipulated.
It is possible to pay rent by cheque made out to Cordwainers Educational Trust,
cash, or by credit/debit card at the management office. It is safe to put payments
in the letterbox in a sealed envelope. A receipt will be returned to your mailbox.
Account details for bank transfers
Account name: Cordwainers Educational Trust
Account number: 61709011
Sort Code: 40-05-30
Address: HSBC Bank, 60 Queen Victoria Street, London, EC4N 4TR 27-32
Poultry, London EC2P 2BX
Student Centre
The Student Centre offers a huge range of information that can be useful during
your time at University. The Student Centre can be found at
272 High Holborn, WC1V 7EY on the first floor
The office number is 020 7514 6230 or you can also look on their web site at
www.arts.ac.uk/student
Some of the services and information they can offer includes:
Health issues | Disability | Immigration | Career Development & Employment
Counselling | Child Care | Funding
Student Union
The University of the Arts London Student Union is an independent student
orientated organisation. The Union is there to represent your rights as a student
as well as organising many student societies and leisure activities. They have bars
and representatives at each college site but their main office is also based at
272 High Holborn, WC1V7EY First floor.
Television Licence
Students who are living in halls of residence and who use a TV in their rooms
must have their own TV licence. TV licenses can be purchased at most post
offices. Students in halls of residence should be aware that frequent inspections
are made on our premises for abuse of TV licensing law by the authorities.
For further info visit www.tvlicensing.co.uk
Terms & Condition of residence
The information contained herein is a guide to living in Cordwainers Court.
For a full detailed list of your actual contractual obligations please refer to your
tenancy agreement. It is important you understand what these are as any breach
of these obligations could result in disciplinary action being taken against you.
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Transport
Cordwainers Court is in Travel Zone 2. The nearest tube station is Bethnal Green
Underground which is on the Central line. The nearest train station is London
Fields Rail Station which is about 10 mins walk from Cordwainers Court.
The following buses run past the hall Buses immediately outside Cordwainers
Court on Mare Street include the number 55, N55 to Oxford Circus, 48 to
Liverpool Street. For more detailed journey planning go to www.tfl.gov.uk
Useful Telephone Numbers
Directory Enquiries: 118 118
Emergency Services (police, fire and ambulance): 999 or 112.
Airports
Heathrow: 0870 0000 123
Gatwick: 0870 0002 468
Stansted: 0870 0000 303
Luton: 01582 405 100
London Travel Information: 020 7222 1234.
Train Information: 08457 484950
Eurostar Train Information: 08705 186 186
National Express Coaches: 08705 808080
Victoria Coach Station: 020 7730 3466
Samaritans: 0845 790 9090
National Drugs Help Line: 0800 77 66 00
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Vermin
Please do not throw food out of windows or leave bags of rubbish lying around.
Food and rubbish left lying around often attracts mice, rats, squirrels, birds, flies,
etc. If you do experience or see any vermin in the accommodation then please
report this to site team immediately. Cordwainers Court has a contract in place
with a professional pest control company.
Upon notification of a sighting we will respond immediately and call in the
contractors. We aim to get our contractors on site within 48hrs of the first report
(if not sooner). We will then follow the recommendations given to us by the pest
control contractors and rectification times may vary according to the nature of
the problem. You will be kept up to date with progress and we expect that you
will follow all instructions given to you to help us eliminate the problem.
Visitors and Overnight Guests
If your guest(s) is not planning on staying overnight then they are required to
leave the hall no later than midnight. Overnight guests may stay for a maximum
of 3 nights within any 14-day period in your study bedroom. Any overnight guest
should be signed in at the main site office.
What should I bring with Me?
You can buy most of the things you will need once you arrive. However, if you
want to come prepared here is a list of things you may want to consider
purchasing:
- Pillow, Duvet, bed linen and towels,
- Cooking utensils including pots and pans.
- Crockery, cutlery and glasses
- Dustbin bags and toilet paper
- Washing up liquid, tea towels, pan scourers etc.
- TV / Radio / CD player
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Please do not bring any additional furniture as it may not comply with current
fire regulations.
Windows
Restrictors are fitted to all windows and must not be tampered with or removed.
If you are unsure of how to open and close the window then speak with a
member of the site team who will be happy to assist. If any part of the window
restrictor is found to have been tampered with or removed the resident(s)
responsible will be charged for the repair or replacement of the broken items.
Your Social Programme
Your Social Programme is what you want it to be and all about you getting to
know your new friends and flatmates in safe and fun environment.
At Cordwainers Court you will get to know your very own Wardens who also live
at site and who will be responsible for helping you settle in to your new home
during those first difficult few weeks and also for arranging a calendar of social
events and activities that you may want to get involved with.
Thanks for taking time to read this information and we hope it has provided the
answers to your questions about living at Corwainers Court. For further
information refer to University’s website www.arts.ac.uk/housing and please do
not forget to read your tenancy and tenancy regulations.
All information is correct to the best of our knowledge at the time of printing.
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