Coral Hotel/Motel Features - Microsoft · Coral Hotel/Motel Features General Description 2-3 System...

Coral Hotel/MotelFeatures

General Description

Version 16

Document Edition 5.2

© Copyright by TADIRAN TELECOM (TTL) L.P., 1992-2012.All rights reserved worldwide.

The Coral is Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404

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The information contained in this document is proprietary and is subject to all relevantcopyright, patent and other laws protecting intellectual property, as well as any specificagreement protecting TADIRAN TELECOM (TTL) L.P.'s (herein referred to as the"Manufacturer") rights in the aforesaid information. Neither this document nor the informationcontained herein may be published, reproduced or disclosed to third parties, in whole or in part,without the express, prior, written permission of the Manufacturer. In addition, any use of thisdocument or the information contained herein for any purposes other than those for which itwas disclosed is strictly forbidden.

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Coral Hotel/Motel Features General Description TOC-2

Table of Contents1. Scope of Specification............................................... 1-1

Related Documentation .....................................................................................1-3

2. System Configurations............................................... 2-1Basic Hotel/Motel System......................................................................... 2-2Enlarged Hotel/Motel System ................................................................... 2-3PMS Enhanced Hotel/Motel System......................................................... 2-4

3. Hotel Feature Package .............................................. 3-1FEATURE ACTIVATION BY MODULE............................................... 3-2WAKE-UP FEATURES ........................................................................... 3-3

Wake-Up Request from Guest Station (optional) .............................................3-3Wake-Up Request from Attendant Console (FlexSet) ......................................3-4Wake-Up Request From a FlexAttendant .........................................................3-5Wake-Up Request From a PMS ........................................................................3-5Wake-Up Status Report .....................................................................................3-5Automatic Wake-Up Report .............................................................................3-6Wake-Up: Intercept By Attendant ....................................................................3-6Wake-Up Message ............................................................................................3-6

MESSAGE WAITING (ATTENDANT MESSAGE) .............................. 3-7Leaving Message with Attendant Console (FlexSet 281S) ...............................3-7Receiving Message at Guest Station .................................................................3-8

CALL RECORDING AND BILLING...................................................... 3-9ROOM STATUS..................................................................................... 3-10

Maid (FlexSet/SLT) Operation .......................................................................3-10Executive Housekeeping (FlexSet) Operation ................................................3-11

OUTGOING RESTRICTION................................................................. 3-12Method Of Operation ......................................................................................3-12

DO NOT DISTURB................................................................................ 3-13Operating From Attendant Console (FlexSet) ................................................3-13Operating From FlexSet Guest Station ...........................................................3-13Operating From SLT Guest Station ................................................................3-14

CHECK-IN/CHECK-OUT...................................................................... 3-15Check-in: Activities ........................................................................................3-15Check-out: Activities ......................................................................................3-15Method Of Operation ......................................................................................3-15

CHARGE PRINT .................................................................................... 3-16Charge Print Without Reset for Single Station ...............................................3-16Charge Print Without Reset for All Stations ...................................................3-17Charge Print With Reset ..................................................................................3-17

FlexAttendant GUEST DIRECTORY .................................................... 3-18ACCOUNT CODE.................................................................................. 3-19

Method Of Operation ......................................................................................3-19INTERFACE TO PROPERTY MANAGEMENT SYSTEMS (PMS)... 3-20UNIFORM CALL DISTRIBUTION (UCD) .......................................... 3-22

TOC-3 Coral Hotel/Motel Features General Description

Comtrol Integration Overview with Coral and FlexAttendant ............... 3-23Overview ......................................................................................................... 3-23COM Object .................................................................................................... 3-23FlexAttendant Implementation ....................................................................... 3-23FlexAttendant .INI Reference ......................................................................... 3-28UHLL Specification Issues ............................................................................. 3-29

Coral Hotel/Motel Features General Description 1-1

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1. Scope of Specification

This document describes the special features and applications for various configurations of the

Coral Hotel/Motel software feature. Since all the Coral systems are very flexible in their size

and application, the Hotel/Motel System can consist of the following components:

MODULES DESCRIPTION

CAS CAS (Call Account System). Telephone accounting and billing system (customer supplied), performed through the personal computer

Coral System Coral IPx Office; Coral IPx 500, 800, 3000, 4000

FlexAttendant Attended Call Management. Merging the Power of a Telephone with the Flexibility of a PC. The FlexAttendant is a fully featured computerized SoftPhone, designed for attendants or PC users in a multi-site or single-site organizational environment.

FlexSet Digital Key Telephone set (FlexSet 120, 120D, 120L, 120S, 121S, 280, 280D, 280D-Z, 280S, 281S).

FlexSet-IP 280S Internet FlexSet that connects to a digital network rather than a traditional line. Basically, it needs to be connected to a LAN enterprise network and works as a FlexSet 280S/281S. Provides the full array of Coral functionality, with all the flexibility of a LAN/WAN connection.

FlexSet 280+40B Attendant Console, FlexSet 280x based

FlexSet 40B Adds 40 independently programmable buttons to: FlexSet 280, 280D, 280D-Z, 280S, 281S equipped with PEX-FS or PEX/APA-FS. Up to 3 modules can be daisy-chained together.

iAPA IP APA (Application Processor Adapter) allows IP keysets (T207M, T208M/BL and FlexSet-IP 280S) and digital keysets (FlexSet 120, 120D, 120L, 120S, 121S, 280, 280D, 280D-Z, 280S, 281S) to function as an interface between the Coral main software and CTI applications (such as the Navigator, FlexAttendant Console and other applications compliant with the FlexCT proprietary API products).

PCH Coral-PMS interface, resides in the FlexAttendant

PEX-FS PEX (Peripherals EXpansion) unit for FlexSet 280, 280D, 280D-Z, 281S, 280S. It provides external power supply input for extended loop operation, FlexSet 40B interface, recorder coupler interface, listen-only handset.

PEX/APA-FS PEX and APA in one module, for FlexSet 280, 280D, 280D-Z, 281S, 280S. The PEX provides external power supply input for extended loop operation, FlexSet 40B interface, recorder coupler interface, listen-only handset.The APA provides a programmable serial RS-232E applications interface. Used for CTI applications (such as the Navigator, FlexAttendant Console and other applications compliant with the FlexCT proprietary API products).

1-2 Coral Hotel/Motel Features General Description

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MODULES DESCRIPTION

PMS PMS (Property Management System) customer supplied

SLT Single Line Telephone 500/2500 set with or without Message Waiting Lamp

SMDR Station Message Detailed Recording (customer supplied)

T207M Internet Telephony Keyset Voice Terminal that connects to a digital network rather than a traditional line. Must be connected to a LAN enterprise network and works as a FlexSet-IP 280S. Provides the full array of Coral functionality, with all the flexibility of a LAN/WAN connection. Small display, offers PoE, 4 programmable buttons, message waiting lamp, built-in speakerphone, 128 x 32 pixel alphanumeric display, 4 soft keys, 4 navigator keys and OK button, 9 fixed function keys.

T208M/BL Internet Telephony Keyset Voice Terminal that connects to a digital network rather than a traditional line. Must be connected to a LAN enterprise network and works as a FlexSet-IP 280S. Provides the full array of Coral functionality, with all the flexibility of a LAN/WAN connection. Large display, Back Light, offers PoE, 4 programmable buttons, message waiting lamp, built-in speakerphone, 128 x 64 pixel alphanumeric display, 4 soft keys, 4 navigator keys and OK button, 9 fixed function keys.

T322 Professional IP Phone. Coral IP keyset Telephone based on SIP protocol. Requires enterprise LAN connection. Offers most FXS SLT features when programmed access codes are sent in one block. Phone display language selectable. Phone settings can be configured via the Web. Includes a 132x64 pixel alphanumeric display, Back Light, PoE, 3 programmable buttons, message waiting lamp, speakerphone, 4 soft keys, 4 navigator keys and OK button, 5 fixed function keys.

T328 Executive IP Phone. Coral IP keyset Telephone based on SIP protocol. Requires enterprise LAN connection. Offers most FXS SLT features when programmed access codes are sent in one block. Phone display language selectable. Phone settings can be configured via the Web. Includes a 320x160 pixel alphanumeric display, Back Light, PoE, 16 programmable buttons, message waiting lamp, speakerphone, 4 soft keys, 4 navigator keys and OK button, 8 fixed function keys.

TEM Adds 22x2 independently programmable buttons to: T207M, T208M/BL.

Turret Console Attendant Console, up to six FlexSet 40B’s may be attached, extending the capacity to 268 programmable buttons.

VM Voice Mail System: SeaMail or LxCMC.

WST Wireless handset for Coral FlexAir systems. Digital wireless multi-button handsets provide a full complement of Coral FlexSet features, such as call hold, transfer, and forward; do not disturb; and 3-way conference. A full-featured alphanumeric display provides second call and message waiting indications, as well as calling party ID. Digital voice coding is utilized to ensure that all calls stay private.

X338 Expansion module for T328. Each expansion module adds 38 independent, programmable buttons to the T328 phone. Up to 3 modules can be daisy-chained together.


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Related Documentation

Attendant Console User Guide

FlexAttendant User Guide

FlexAir Wireless Handset User Guide

FlexSet (120S & 121S) User Guide (for Coral IPx systems)

FlexSet (280S & 281S) User Guide (for Coral IPx systems)

FlexSet-IP 280S User Guide (for Coral IPx systems)

T200M series IP Telephone - User Guide (for Coral IPx systems)

T322 IP Telephone - User Guide (for Coral IPx systems)

T328 IP Telephone - User Guide (for Coral IPx systems)

Third-Party SIP Telephones User Guide (for Coral IPx systems)

FlexSet (120, 120D, 120L, 280, 280D, 280D-Z) User Guide (for Coral IPx systems)

PMS-CAP Specifications

Program Interface and Database Reference Manual

SLT User Guide (for Coral IPx systems)

SMDR Specifications


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NOTES:


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2. System Configurations

Three basic system configurations are available. The most appropriate configuration depends on

the size of the hotel/motel and the range of features desired:

Basic configuration is appropriate to small hotels

Enlarged configuration is adapted to the needs of large hotels

Enhanced configuration is also suited to large hotels and offers additional system features

These three configuration options are illustrated and outlined in the course of this chapter.


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A. Basic Hotel/Motel System

The basic system configuration (illustrated in Figure 2-1) is designed mainly for small hotels

and includes the following features:

Wake-Up

Message Waiting Indication

Outgoing Restriction

Call Recording and Billing (cost calculation)

Do Not Disturb

Check-In/Check-Out

Figure 2-1 Basic Hotel/Motel System

Printing the CALL RECORDING BILLING and WAKE-UP reports can be defined on either the same serial port or two different ports, and may be connected to a computer system or data logger.

Coral IPxSystem

RS-232 Serial ports orIP ports via MAP card

FlexSet 280D + 40B Attendant Console

PEX-FS + 3X

Wakeup ReportsPrinter

Call RecordingAnd Billing Printer


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B. Enlarged Hotel/Motel System

The Enlarged Hotel/Motel system (illustrated in Figure 2-2) contains the same features as the

Basic System, but in addition, it also includes an attendant PC-console (FlexAttendant) as well

as a connection to an optional Call Account System (CAS).

In addition to the basic features, this configuration supports:

FlexAttendant (paired with FlexSet 281S with iAPA or PEX/APA-FS; or T208M/BL with

TEM and iAPA)

Call Accounting system (optional)

Figure 2-2 Enlarged Hotel/Motel System

FlexAttendant


Billing Printer

CALLACCOUNTSYSTEM(optional)

Attendant Station

Coral IPx

FlexSet 281S + 40Bwith PEX/APA-FS



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C. PMS Enhanced Hotel/Motel System

The Enhanced Hotel/Motel system (illustrated in Figure 2-3) contains the same features as the

Basic System, but in addition it also includes an interface FlexAttendant (called PCH) to the

PMS and a connection to the optional Call Account System.

In addition to the basic features, the enhanced system includes the following additional

features:

FlexAttendant

PMS Room Status

FlexAttendant Guest Directory

Call Accounting (optional)

PMS Check-In/Out

Figure 2-3 PMS Enhanced Hotel/Motel System

RS-232 or IPConnection

RS-232 or IP

FlexAttendant + PCHFlexAttendantPMS


MessagePrinter


Attendant PositionsFlexSet 281S+40Bwith PEX/APA-FS

Coral IPxSystem



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3. Hotel Feature Package

A. GENERAL

In addition to the full range of telephony functions, the Coral Hotel/Motel feature package

supports the following special Hotel/Motel features:

Wake-Up

Message Center

Call Recording and Billing

Room Status


Do Not Disturb

Check-In/Check-Out

Charge Print

Guest Directory

Account Code

Interface to Property Management Systems (PMS)

Uniform Call Distribution (UCD)

Each of these features is described in detail in the following paragraphs.

Whenever a feature can be used for a room, that same feature can be utilized for suites.


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B. FEATURE ACTIVATION BY MODULE

The four main hardware modules on the Hotel/Motel features are:

Attendant Console (FlexSet 281S with iAPA or PEX/APA-FS)

Guest Station (FlexSet/SLT/WST)

FlexAttendant

PMS

Table 3-1 specifies the function of the four main hardware modules in implementing the various

Hotel/Motel features. A symbol indicates that the feature is implemented by the module.

Table 3-1 Table of Features

Feature AttendantGuest Station FlexAttendant PMS

Wake-Up

Check-In/Out

Directory

A Feature available with the T200M Series, FlexSet-IP, and FlexSet with display only.

Do Not Disturb


Room Status (exclude WST)

B Feature available, apart from the WST station.

Call Accounting

Message Waiting


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C. WAKE-UP FEATURES

The Wake-Up feature provides the following services:

Wake-Up request from guest station

Wake-Up request from attendant console

Wake-Up request from FlexAttendant

Wake-Up request from PMS

Wake-Up status report

Automatic Wake-Up report

Wake-Up intercept by attendant

Wake-Up message

Wake-Up Request from Guest Station (optional)

The Wake-Up request is entered by the guest in the following manner:

1. The guest presses the Wake-Up key or dials the access code #173. The FlexSet display or

T208M display will then show the following:

WAKEUPLIST EMPTY

2. When activation code #11 is entered, the following display will be shown:

ENTER TIME

3. The required wake-up time is then entered, (12 hour clock followed by '2' for AM or

'7' for PM). The following display will be shown:

WAKEUP 05:30 pm

A confirmation tone is heard.


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Wake-Up Request from Attendant Console (FlexSet)

The Wake-Up Request is entered by the attendant in the following manner:

1. The attendant presses the Wake-Up key or dials the access code #1980. The FlexSet

display or T208M will then show the following message:

ATTENDANT WAKEUP

2. The attendant presses the station programmed key, or dials the required number. The

following display will be shown:

(st# )ATTENDANT WAKEUP

st# means station or room’s number or name.

The stations list can also be scrolled by using the scroll volume control keys.


ENTER TIMEATTENDANT WAKEUP

4. The required wake-up time is then entered (12 hour clock, including 2 for AM or 7 for

PM; am or pm will then be shown on the display).

When the two digit hour is entered, the minute sign (:) will automatically appear, the third and fourth digits will then be interpreted as minutes. The hour and minute must each be entered as two digits, for example five minutes after nine AM must be entered as 09:05 2.

5. The wake-up request will then be activated by pressing the SPKR key. However, should

more than one wake-up request be required for the same station, then activation code #11

should be entered after each wake-up time.

6. When scrolling through the wake-up list, the following type of display will be shown for

each station:

(st#) hh:mm pm/am

ATTENDANT WAKEUP


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Wake-Up Request From a FlexAttendant

When a Coral system is integrated with a FlexAttendant, the system can also receive wake-up

requests from the FlexAttendant (refer to the FlexAttendant User Guide).

Wake-up requests can be entered for rooms or groups of rooms.

Wake-Up Request From a PMS

When a Coral system is integrated with a PMS, the system can also receive wake-up requests

from the PMS (paragraph 3.M, on page 3-20).

Wake-Up Status Report

The Wake-Up Status Report is generated from an attendant FlexSet console by pressing the

Wake-Up Report key or dialing access code #1971. The generated report includes a list of all

the stations in the system that have filed wake-up requests. The report is printed at one of the

predetermined RMI/8DRCM/8DRCF card serial ports or IP port via MAP card.

The report request will be confirmed by the following message, shown on the FlexSet display:

WAKEUP REPORT

The printed report will have the following format:

WAKEUP REPORTDATE 12/31/13 14:07

ST# W_U_TIME ST# W_U_TIME ST# W_U_TIME ST# W_U_TIME

200 10:00AM 200 12:00PM 201 07:00AM 200 12:00AM

202 12:00PM 202 05:00AM 203 10:45PM 204 10:00PM

206 06:00AM 206 12:02PM 401 10:00AM 401 12:02AM

401 12:00PM 404 10:00PM 404 04:00PM 405 10:00PM

405 11:50AM 406 12:00PM 406 11:59PM 406 12:00PM


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Automatic Wake-Up Report

Depending on the predetermined database parameters (see Chapter 20 in the Program Interface

Reference Manual), the system will automatically print out detailed reports when the following

events take place:

Event Message

Wake-Up Request Entered NEW ENTRYWake-Up Request Deleted CANCELWake-Up Request Completion CONFIRMWake-Up Request Not Executed FAIL

When a wake-up request is not executed, the report will include the reason for the failure, for

example: busy, no answer, lock-out, undefined.

The report format is:

Each new Wake-Up request or cancellation will be printed. When the system fails to perform

the wake-up request, the attendant will be alerted.

Wake-Up: Intercept By Attendant

If for any reason the system fails to complete the wake-up after three attempts of the

predetermined interval (snooze), the wake-up call will be diverted to the attendant. In this case,

the following display will be shown:

(st#) NOT WOKEN

In order to activate this feature, it must be defined in the system PI database.

Wake-Up Message

When an automatic wake-up message is required instead of a personal attendant call, the

system will provide one of the following types of message sources. These are:

Tape recorder connected to single line port

Music source (or tone)

The tape recorder can be either a single or multiple type and an SLT port will be assigned to

the tape recorder. A station requesting wake-up will be transferred to the message source.

The Wake-Up announcement destination is programmable through the Coral database.

DATE TIME INFORMATION ST# W_U-TIME

12/31/13 09:35PM NEW ENTRY 4202 06:29AM

12/31/13 03:30PM CONFIRM 5303 06:30AM

12/31/13 07:32PM FAIL 6401 06:31AM NO ANSWER

12/31/13 08:33PM FAIL 3504 07:32AM BUSY


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D. MESSAGE WAITING (ATTENDANT MESSAGE)

The Message Waiting feature can be left or activated by any one of the following types of

stations:

FlexAttendant

Attendant Console (FlexSet 281S)

PMS

VM (Voice Mail) system

Calling party

Normally, however, the Message Waiting feature is handled by the FlexAttendant through its

Message Center. Whenever the SeaMail is not used, the system will receive message

indications from PMS terminals.

The automatic hot line to the attendant, when message waiting is activated, will be defined as a

database option.

Message Cancellation may be performed by the message center operator through pressing a

programmed key, followed by the station number and cancellation code.

Leaving Message with Attendant Console (FlexSet 281S)

The Message Waiting feature is operated, by the attendant, in the following manner:

1. The attendant presses the MSG WAIT key or dials the access code #156. The FlexSet

display will then show the following message:

MESSAGE WAITING

2. The attendant presses the programmed station key, or the station number can be dialed.


ASSIGN (st #)MESSAGE WAITING

4. The attendant can cancel a message by going through the above procedure, up to step 3.

At this point, the cancellation code '10' is entered, and the following display will be shown

on the attendant's console:

DEASSIGN (st #)MESSAGE WAITING

5. When the attendant is required to remove a message while speaking to a guest, the MSG

WAIT key should be pressed.


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Receiving Message at Guest Station

A room can be equipped with either a FlexSet or SLT, each of which can receive the Message

Waiting signal. When a room receives a Message Waiting signal the following events take

place, according to the type of telephone in use:

FlexSet

a. When a Message is received in a guest room equipped with a FlexSet, the message

lamp will illuminate.

As a result of pressing the MSG key (programmed #175), the guest will initiate a call

back to a predetermined system destination, that is attendant, message center, front desk

voice mail, etc.

As an option, a predetermined periodic message waiting ring can be sent, accompanied

by the following flashing message:

MESSAGE WAITING

b. If the station is defined as an automatic hot line, then, when the handset is lifted an

automatic call will be put through to the attendant.

SLT

a. When a guest room, equipped with an SLT message lamp receives a Message, the lamp

will flash.

As an option, a predetermined periodic Message Waiting ring can be sent (for SLT not

equipped with a message lamp).

b. When the station is defined as “automatic hot line”, it will be connected automatically

to the attendant when the handset is lifted.


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E. CALL RECORDING AND BILLING

Coral provides the possibility of sending a record of various types of predetermined outgoing

calls. The call record will be sent either to a printer, to a Call Account System, or directly to

the PMS through a an IP port or dedicated unidirectional RS-232 port. By default call records

will include the following details:

Date the call began

Time the call began

Duration of call

Trunk group code or name

Trunk number

Number of pulse metering or charge

Station/room number to be charged

Account code number

Marking call as incoming or outgoing

Dialed number

Following is the default call record structure sent by Coral:

In addition, the Coral provides the possibility of charging a call that has been transferred from

the attendant to a guest. This is performed through the SMDR SPLIT parameter which is

defined in the Program Interface (PI). Cost may be divided according to the following

requirements:

Only the attendant is charged

Only the guest is charged

The charge is split between the attendant and the guest, according to usage.

For full technical data see SMDR Specifications manual.

The message structure, sent from a Call Account System, depends on the type of Call Account System.

DATE TIME ELAP TK-G TK-N MTR ST CODE IN DIAL_TO

12/31 09:35 1:59 LCR1 7106 $0.3 5554 1234 905977887


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F. ROOM STATUS

The Coral Hotel/Motel feature provides a set of 16 flexibly defined room statuses for up to 10

alpha-numeric characters. Each name may be given a status. Changes can be made manually by

dialing the status code followed by an activation or cancellation code. Changes of room status

assignments are reported to the PMS system for further handling.

Typical status names can be clean, vacant, bar, reserved, or what other names one deems

appropriate.

These room statuses may be addressed or verified either by the maid or by the executive

housekeeper.

Maid (FlexSet/SLT) Operation

For example, status code 7010 is defined as CLEAN in the Coral data base. When the maid

enters a room that is equipped with a FlexSet, she will press the MAID key programmed with

7010 and then cancellation code #10. Confirmation tone is then heard and the following

message will be displayed briefly:

CLEAN DEASSIN

As a result an appropriate message will be sent to the PMS.

After the room has been cleaned the MAID key should be pressed again followed by dialing

activation code #11. Confirmation tone is heard and the following message will be displayed

briefly:

CLEAN ASSIN

As a result an appropriate message will be sent to the PMS.

When the room is equipped with an SLT the status code 7010 is dialed followed either by #10

for deassign or by #11 for assign.


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Executive Housekeeping (FlexSet) Operation

For example when key programmed with 7026 is pressed the following message will be

displayed:

CLEAN

When room number is dialed the following message will be displayed:

ASSIGN (st#) CLEAN

In this example the “clean” room status is assigned by the maid when cleaning the room and being reported to the PMS

The status can be changed by entering cancellation code #10, the following message will then

be displayed:

DEASSIGN (st#) CLEAN


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G. OUTGOING RESTRICTION

The Outgoing Restriction feature is activated or cancelled from either the attendant console

FlexSet, the PMS, or automatically when the Check-Out feature is initiated.

Method Of Operation

The attendant can activate the feature by pressing the Outgoing Restriction key programmed

with #154. When activated, the following display will be shown:

ST OUTGOING REST

When pressing the required station key, or dialing its number the following display will be

shown:

DEASSIGN (st#)ST OUTGOING REST

When activation code #11 is entered the following display will be shown:

ASSIGN (st#)ST OUTGOING REST


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H. DO NOT DISTURB

The Do Not Disturb (DND), also referred to as Don't Disturb, feature can be activated or

cancelled from any of the following modules:

The attendant console (FlexSet).

The guest station.

The PMS (see paragraph 3.M, on page 3-20 for a brief explanation of PMS).

Operating From Attendant Console (FlexSet)

The Don't Disturb feature is activated at the attendant for a station by pressing the DND ATT

key programmed with #1999. As a result the following display will be shown:

DONT DISTURB ATT

When the attendant presses the station programmed key, or dials the station number, the

following display will be shown:

DEASSIGN (st #)DONT DISTURB ATT

When the activation code #11 is entered the following display will appear:

ASSIGN (st #)DONT DISTURB ATT

Operating From FlexSet Guest Station

The Don't Disturb feature can be activated by the guest from the room FlexSets as follows:

Pressing the DND programmed key.

The display will then briefly show the following message:

DO NOT DISTURB

At the same time the DND key LED will illuminate and a confirmation tone will be heard.

The Don't Disturb feature can be cancelled by the guest as follows:

Pressing the DND programmed key

The display will briefly show the message:

DONT DISTURB OFF

The DND key LED will go off and a confirmation tone will be heard.


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Operating From SLT Guest Station

The Don't Disturb feature can be activated by the guest from the room phone as follows:

Dialing access code #145

Entering cancellation code #11

Confirmation tone will be heard

The Don't Disturb feature can be cancelled by the guest as follows:

Dialing access code #145

Entering cancellation code #10

Confirmation tone will be heard


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I. CHECK-IN/CHECK-OUT

This feature can be activated either from the FlexAttendant, PMS or the attendant FlexSet.

Check-In and Check-Out activities are automatically performed when access code #1970 is

entered. A description of these activities is given in the following paragraphs.

Check-in: Activities

When the Check-In feature is utilized, the following functions will automatically be carried out:

Updates room Check-Out status to 'NO'.

Updates room COS to original status (room unblock).

Cancels the existing Wake-up Request, Call Forward and DND.

Prints the following guest Charge-Table in the Coral with an optional reset:

07/07 14:09 STATION: 4601 ** CHECK IN ** CHARGE: $0

Check-out: Activities

When the Check-Out feature is utilized, the following functions operate automatically:

Updates room Check-Out status to 'YES'.

Updates room COS to Check-Out COS, as defined per customer, (room block).

Cancels the existing Wake-up Requests, Call Forward and DND.

Existing FlexAttendant Messages will be printed (only when check-out is completed via

the PMS).

Prints the guest Charge-Table in the Coral with an optional reset:

07/17 14:09 STATION: 4601 ** CHECK OUT ** CHARGE: $51

Method Of Operation

When pressing the CHECK OUT key programmed with #1970 at the attendant FlexSet, the

following message will be shown:

CHECK OUT

When the required station number is dialed, the following display will be shown:

DEASSIGN (st #)CHECK OUT

The feature can then be activated by entering activation code #11. The following message will

then be shown:

ASSIGN (st #)CHECK OUT


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J. CHARGE PRINT

An attendant is able to send the Coral Charge Table amount through a defined IP port or

RS-232 port, either for a specific station or for all stations.

As an option the station Charge Table will be reset when the Charge Print feature is activated.

The Charge Print feature can be activated either on a single station or on all system stations.

Charge Print Without Reset for Single Station

The feature is activated by the attendant using a CHARGE PRINT key programmed with

#1972. When the key is pressed, while hearing the dial tone, the following message will be

shown:

CHARGE PRINT

When the station number is dialed or found by scrolling, with the VOL keys, the following

display will be shown:

(st#)CHARGE PRINT

When activation code #11 is entered, the following message will be shown:

PRINTED (st#)CHARGE PRINT

The following message will be transmitted through the defined IP port or RS-232 serial port:

12/31 14:09 STATION: 4601 ** CHARGE TAB * CHARGE: 510

When in Time Mode the CHARGE will include a dollar sign as follows:

Charge:$xxxx.x

CHARGE can include up to 5 digits.

The attendant will be able to print additional charge numbers by scrolling and entering

activation code #11 when the required number is reached.l


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Charge Print Without Reset for All Stations

The same as SLT. When the feature code #1972 is entered a dial tone will be heard and the

following message will be shown:

CHARGE PRINT

When activation code #11 is entered, the following display will be shown:

PRINTED (st#)CHARGE PRINT

and the following printout of all station charges will be given.

CHARGEDATE mm/dd/yy TIME hh:mmST# CHARGE ST# CHARGE ST# CHARGE ST# CHARGE

Charge Print With Reset

When an attendant uses a key programmed with #1978 instead of #1972, the same Charge Print

will be given, but the Charge Table will be reset after printing is completed.

After #1978 is entered, the following display will be shown:

CHARGE PRINTWITH RESET

In addition, when activation code #11 is entered, the following display will be shown:

PRINTEDWITH RESET


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K. FlexAttendant GUEST DIRECTORY

The Guest Directory, located in the FlexAttendant, contains all of the hotel/motel guests, as

well as their room telephone (extension) numbers. The Guest Directory may optionally include:

Guest's group name

Remarks about each guest

VIP status

Coral dial number, for example, trunks and features

In addition to the above information, the Guest Directory also provides a real-time display of

the status of the guest's telephone. This display shows, among others, the status of the

telephone extension (busy or idle) and the number of waiting messages.

The Guest Directory can be updated either through the PMS or locally through the

FlexAttendant when a guest is either checking in or checking out.

Entries into the Guest Directory can be made in any order. The FlexAttendant will

automatically alphabetize according to the first letter of the first name entered, typically this is

the guest's last name. A fast guest search may be activated either by name or room number.

Entries into the Guest Directory can include names of guests who have not yet arrived at the

hotel and therefore do not have a specific telephone number in the system for leaving

messages.

The attendant may review the calls being handled by or queued to the console by screen driven

information.

Incoming calls may be handled selectively by the attendant according to call priorities. For

example, reservations or VIP calls may be chosen ahead of internal calls. If no decision is

made for call priorities than the calls are presented on a “First-in/First-out” basis.


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L. ACCOUNT CODE

The Account Code feature allows the attendant to charge a guest's outgoing call from any

telephone in the hotel. Account codes can contain from 4 to 16 digits as defined by the system.

In addition, Forced Account Code can be defined as a system option. When defined as such,

any attempt to dial an outside line through certain line groups will be denied. Once the Account

Code is entered, the outgoing call will be recorded in the SMDR and charged to the guest's

room.

Method Of Operation

When required, the attendant can enter the Account Code either before the guest makes the call

or while the outside line is being dialed or in progress.

The attendant activates the Account Code as follows:

After the attendant receives a request to make a call for a guest, but before the call is made, the

key programmed with feature code #1990 is pressed and the following message will be shown:

ENTER ACCOUNT #ACCOUNT NUMBER

The attendant then enters the Account Codes. When the required digits are entered the

following display will appear:

DIALACCOUNT NO xxxx

The attendant then selects the line key or dials the outside line access number, and proceeds to

dial the requested telephone number as usual. When the call is completed the guest will be

charged and call details will be reported to the Call Account System, when present.

The procedure for activating the Account Code while dialing the outside line is the same as above, except that the code is entered while actually dialing the outside line or while the call is in progress.


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M. INTERFACE TO PROPERTY MANAGEMENT SYSTEMS (PMS)

The Coral Hotel/Motel system supports communication with a PMS by means of a special

FlexAttendant application called “PCH”.

The Hotel/Motel system is connected to the PMS through two information links. One link runs

directly from the Coral serial port or IP port to the PMS, for Call Account records. Optionally

this link can also be run through a Customer Call Account System. A second link is designated

for Check-In/Check-Out, Room Status, Messages, Don't Disturb and Wake-Up message.

Figure 3-1 Coral/PMS Communication Links

Information between the Coral Hotel/Motel system and the PMS is transferred as follows:

CORAL PMSCall recording (SMDR)

PCH PMSRoom Status (by dialing a status code)

PMS PCHCheck-In / Check-OutMessage WaitingDon't DisturbOutgoing RestrictionWake-Up Request

RS-232 or IP RS-232 or IP

FlexSet-IP 280Swith iAPA

FlexAttendant

PMS

Features Link Call Account Link


Coral IPxSystem


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PMS interface specifications vary according to manufacturer and model. Therefore, the PMS interface must be specifically configured for the Coral standard by the PMS manufacturer.

For full technical data see PMS Interface Specifications.


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N. UNIFORM CALL DISTRIBUTION (UCD)

Areas with very high incoming call loads such as attendant groups, Message Centers,

reservations or room service can be handled efficiently with uniform call and equalized load

distribution using the UCD/ACD feature.

To ensure maximum distribution of incoming call loads, stations may be defined in multiple

groups at different localities.

During night service some groups may be joined into one group in which various types of calls

such as reception, reservations and cashier calls will be handled.

When the staff is busy, a recorded announcement notifies callers that they will be served as

soon as possible; while waiting, callers can listen to music or other hotel announcements.


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O. Comtrol Integration Overview with Coral and FlexAttendant

Overview

The PMS integration adheres to the Comtrol UHLL specification and is logically implemented

in two parts:

A COM Object (PmsInterface.dll) handles communication with the PMS device, including

implementation of a large subset of the UHLL protocol. It passes information to and from

its host application through standard COM request and event interfaces. It has no

"intelligence" of its own but is controlled entirely by the host application.

The Application hosting the COM object communicates with the Coral and (optionally)

with the user. The COM interfaces to and from the application do not expose any details

of the UHLL protocol. Application types which can support the COM object include

Visual Basic, C++ (ATL and/or MFC) and .NET (using COM Interop). The application

can choose to handle or ignore events passed to it, and as such is expected to support a

smaller subset of the UHLL protocol than the COM object, depending on its specific

requirements and capabilities. FlexAttendant has been enhanced to support PMS in this

way.

COM Object

Table 3-3 on page 3-25 gives the names and numeric IDs of the relevant data fields used by

PmsInterface.dll.

Table 3-4 on page 3-26 shows the supported interfaces and, for each interface, the direction

(In = to application, Out = to PMS) and the data fields used.

FlexAttendant Implementation

FlexAttendant version 2.5.1 installs with all required PMS components. However, PMS has to

be separately authorized by setting "IsPmsAuthorized=Yes" during registration.

The Status Bar shows the PMS status separately from the overall status as depicted below:

Table 3-2 Status Bar

FlexAttendant can receive inputs from, and send outputs to: the Coral, the user, and the PMS

device. Table 3-5 on page 3-27 shows events for which the PMS is either a source or a

Description Display

PMS not authorized

PMS authorized and OK

PMS authorized but not connected to PMS Device


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destination. All actions are enabled by default but can be disabled through configuration

settings.

When FlexAttendant is in use with an active PMS connection, certain changes and restrictions

will apply. Depending on demand, it may be possible to remove the restrictions in a future

version. If the PMS is deactivated (by removing its authorization or unregistering

PmsInterface.dll), FlexAttendant will revert to normal behavior. The changes are:

PMS capabilities are restricted to the first ("controlled") switch.

PMS directory management works only with Standalone (Access) integration. Outlook and LDAP do not support name/room/extension relationships with sufficient flexibility.

Any UI changes are currently implemented in English only.

The Directory field "First Name" is renamed "Name" and used for the "FullName" supplied by PMS.

The Directory field "Location" is renamed "Room".

The Directory field "Department" is renamed "Account".

During installation, fields in the Advanced Directory Search window should be resized to hide

"Last Name" and other unused fields. (These changes are "sticky" but reversible.)


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Table 3-3 UHLL Data Fields

ID Name

1 Text String

8 Full Name

106 Account Number

144 Generic Status

146 Error Code

152 Guest Message Message Mask

154 Guest Message Message Receiver

156 Guest Message Message Number

157 Guest Message Message Date

158 Guest Message Message Time

159 Guest Message Caller Name

160 Guest Message Caller Location

161 Guest Message Caller Phone Number

162 Guest Message Message Text

164 Language

165 New Station Number

169 New Room Number

171 Unread Message Count

174 Station Number

175 Room Number

178 DMM

183 Access Level

196 Date

197 Time

199 Read Message Count

309 Maid Status

310 DND Status


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Table 3-4 Messages Implemented in DLL

MessageDir. Implemented Data Fields Notes

In Ou

t

1 8 106

144

146

152

154

156

157

158

159

160

161

162

164

165

169

171

174

175

178

183

196

197

199

309

310

Check In Guest X X X X X XCheck In Room X X X X X XCheck Out Guest X X X XCheck Out Room X X X XDirected Message X XDo Not Disturb X X X X Comtrol case#21357Error X X X XGuest Message Caller X X X X XGuest Message Header X X X X X X XGuest Message Status X X XGuest Message Text X X XGuest Message Delivered X X X XGuest Message Request X X Room# only, not acct#Language X X XMaid Code X X X XMessage Count X X X X XNew Message Notification X X X X XRequest Message Count X X XRequest Room Status X X XRestrict Phone X X XRoom Move X X X X X XRoom Status X X X XSwap X X X X XWake Up Request X X X X X X mm/dd/yyyy and hh:mm:ss

both waysWake Up Status X X X XAdd Extension X X X X XRemove Extension XResync Start X X XResync Start Response X X XResync Data X X X X X X X X XResync Data Response X X X Sent after end of transactionResync End X XResync End Response X X X Sent after end of transaction


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Table 3-5 FlexAttendant PMS

Ref(Note A)

A- The “Ref” column refers to the .INI key name (Table 3-6) used to disable the action.

Source Event Action

1 Coral Room Status changed at extension Send Maid Code to PMS2 Coral Wakeup cancelled Send Wake Up Status to PMS (Note B)

B- The Coral sends “wakeup cancelled” when a wakeup call is answered, when it is not answered after the final retry attempt, and when a request is actually cancelled. FlexAttendant will handle a Coral “wakeup cancelled” event occurring within a con-figurable time of the scheduled time as a successful wakeup call, otherwise as a failed wakeup call.

3 Coral DND status changed Send Do Not Disturb to PMS4 Coral Failed CSTS operation Send Error to PMS5 PMS Maid Code received Set room status for extension, if different6 PMS Room Status received Set room status for extension, if different7 PMS Check In Guest received Update directory, set phone to Check-In, set

access level8 PMS Check In Room received Update directory, set phone to Check-In, set

access level and phone display name, set room dirty

9 PMS Check Out Guest received Update directory (only)10 PMS Check Out Room received Update directory, delete messages, set phone to

CheckOut, reset phone display name11 PMS Add Extension received Update directory, set phone to CheckIn, set

access level12 PMS Remove Extension received Update directory, set phone to CheckOut13 PMS Wake Up Request received Send request to Coral14 PMS Directed Message received Output message to debugger15 PMS Do Not Disturb received Send request to Coral (Note C)

C- Do Not Disturb (DND) status field is optional and its meaning is unclear. If absent, DND status is toggled. If 0, DND is turned off.If 1, DND is turned on.

16 PMS Resync Start Response received Clear PMS directory before refresh17 PMS Resync Data received Update directory, set phone to Check-in, set

access level18 PMS Room Move received Update directory19 PMS Swap received Update directory20 PMS Restrict Phone received Set phone to Checkin, set access level21 PMS Request Room Status received Send Room Status to PMS22 PMS Guest Message Status received Send Guest Message Request to PMS23 PMS Guest Message Header received Store header info locally24 PMS Guest Message Caller received Store caller info locally25 PMS Guest Message Text received Insert, update or delete message in FA directory,

depending on status26 PMS Request Message Count received Send Message Count to PMS27 User Adds, deletes or delivers a guest

messageSend New Message Notification to PMS

- PMS connection lost Show appropriate icon in FlexAttendant

- PMS connection restored Show appropriate icon in FlexAttendantSend Resync Start packet to PMS


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FlexAttendant .INI Reference

Additional entries in FlexAttendant.ini configure the PMS integration at installation time. All

PMS-related entries are in a new section "[PMSInterface]". Currently they require manual

editing of the file. All entries except the first are optional.

Table 3-6 .INI File Entries

Name Value Default Meaning / Table 3-5 RefConnectString See Note A

A- For a serial connection, ConnectString is of the form "Serial;port=com2;bps=9600". Fora TCP client connection, ConnectString is of the form "TCP;server=localhost;port=4458".The other two supported connection modes (TCP server and UDP) are currently not im-plemented.

- Configures connection to PMS deviceWakeUpSuccessWindowSec Seconds 180 See Note B below

B- The Coral sends the same message for a wakeup call answered as for a wakeup cancella-tion. A message sent between 60 seconds before and X seconds after the nominal wakeuptime is considered to be a successful wakeup delivery. This parameter can be configuredin relation to the wakeup attempts and wakeup retry delay configured in the Coral.

AccessLevel0COS COS number - maps UHLL Access Level 0 to Coral COSAccessLevel1COS COS number - maps UHLL Access Level 1 to Coral COSAccessLevel2COS COS number - maps UHLL Access Level 2 to Coral COSAccessLevel3COS COS number - maps UHLL Access Level 3 to Coral COSAccessLevel4COS COS number - maps UHLL Access Level 4 to Coral COSHandleUserMessageCounts Y or N Y 27HandleCoralRoomStatus Y or N Y 1HandleCoralRoomStatusResponse Y or N Y Locally store result of Room Status query?HandleCoralTimeOfDay Y or N Y Locally store Coral/FA clock difference?HandleCoralWakeupStatus Y or N Y 2HandleCoralDNDOnHandleCoralDNDOff

Y or N Y 3

HandleCoralBadRequest Y or N Y 4HandlePmsCheckInRoom Y or N Y 8HandlePmsCheckInGuest Y or N Y 7HandlePmsCheckOutRoom Y or N Y 10HandlePmsCheckOutGuest Y or N Y 9HandlePmsDirectedMessage Y or N Y 14HandlePmsDoNotDisturb Y or N Y 15HandlePmsGuestMessageCaller Y or N Y 24HandlePmsGuestMessageHeader Y or N Y 23HandlePmsGuestMessageStatus Y or N Y 22HandlePmsGuestMessageText Y or N Y 25HandlePmsMaidCode Y or N Y 5HandlePmsRequestMessageCount Y or N Y 26HandlePmsRequestRoomStatus Y or N Y 21HandlePmsRestrictPhone Y or N Y 20HandlePmsRoomMove Y or N Y 18HandlePmsRoomStatus Y or N Y 6HandlePmsSwap Y or N Y 19HandlePmsWakeUpRequest Y or N Y 13HandlePmsAddExtension Y or N Y 11HandlePmsRemoveExtension Y or N Y 12HandlePmsResyncStartResponse Y or N Y 16HandlePmsResyncData Y or N Y 17CheckinSetsDisplayName Y or N Y Whether Check-in Room sets display name CheckinSetsRoomDirty Y or N Y Whether Check-in Room sets room dirty


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UHLL Specification Issues

1. “Value list” format is defined as one or more alphanumeric characters. “Alphanumeric” is

defined as a-z, A-Z, 0-9 and space. But “value list” fields such as GM Message Mask are

described as “comma-delimited list...”

2. Fields defined as “value list” where the context implies that only one value is possible or

necessary: Language, Inhibit, Access Level.

3. “DND Status” defined but not used. “Do Not Disturb” message has no documented way to

turn DND on or off.

4. “Add Extension” does not include Room Number data field. If extension is associated with

a room, room number should be included. If not (wireless phone?) specification should

state which messages cause extension to be removed. Workaround: look up room by Full

Name and Account Number.

5. Resync Data Response and Resync End Response: unclear whether to send after each

packet (essentially duplicating ACK) or after end of transaction.


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NOTES:

Visit us at: http://www.tadirantele.com

Israel +972-3-9262000

Russia +7-495-7750855

USA +1-516-632-7200

India +91-11-25850446/25854212

China +86-10-58696418

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