Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 1 Presenter: Johan de...

Sasol Synfuels’ Site-Wide IT Health monitoringCopyright Sasol Synfuels

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Sasol Synfuels’ Site-Wide IT Health monitoring Presenter: Johan de Waal


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IT Monitor in Sasol

Instrumentation Layer

Base Control Layer

Database Layer

MES Layer

ERP Layer


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IT Monitor in Sasol


Base Control Layer

Database Layer

MES Layer

ERP Layer Sasol Synfuels main IT

infrastructure


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IT Monitor in Sasol


Base Control Layer

Database Layer

MES Layer

ERP Layer Sasol Synfuels main IT

infrastructure

• Monitor System Performance

• Detect Failures

• Manage Service Level Agreements (SLA) with 3rd Party Support Companies

• Enable Preventative Maintenance

• Do Capacity Planning and development


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Hardware

Applications

availability

response

utilization

IT Health

Positioning IT Monitor


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Hardware

Applications

availability

response

utilization

IT Health

Events

Deviations

Logbook

Key performance indicators (KPI) and management



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Hardware

Applications

availability

response

utilization

IT Health

Events

Deviations

Logbook

Key performance indicators (KPI) and management

Service Level

Agreement


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IT Monitoring & Management

Hardware

Applications

availability

response

utilization

IT Health

Events

Deviations

Logbook

Key performance indicators and management

Service Level

Agreement


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Information System

Monitoring & Management

Hardware

Applications

availability

response

utilization

IT Health

Events

Deviations

Logbook


Service Level

Agreement


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Information System


Service Level


Hardware

Applications

availability

response

utilization

IT Health

Events

Deviations

Logbook


Service Level

Agreement


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Hardware

Applications

availability

response

utilization

IT Health

Events

Deviations

Logbook


Service Level

Agreement

• Performance monitoring

• Trouble shooting

• Performance Profiling


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• Preventative maintenance

• Capacity Planning

• Advanced Fault finding


Hardware

Applications

availability

response

utilization

IT Health

Events

Deviations

Logbook


Service Level

Agreement


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• Preventative maintenance

• Capacity Planning

• Advanced Fault finding

• Incentive based SLA management

• Service Optimization

Hardware

Applications

availability

response

utilization

IT Health

Events

Deviations

Logbook


Service Level

Agreement


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Procedures

KPI’sKPI’sKPI’s

IT Monitoring in SLA management

Governance

Root Cause

Analysis

Report back

To Customer Responsibilities

SLA’sSLA’sSLA’s

System Requirements:• Maintenance• Management• etc.

Needs analysis

Development

DevelopmentDevelopment

Update Update

Development

Investigate

Performance Enhancement Recommendations

Investigate

Feedback &Input input

CustomerSatisfaction

Investigateinput

System Performance

Works

Instructions


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Procedures

KPI’sKPI’sKPI’s

IT Monitoring in SLA management

Governance

Root Cause

Analysis

Report back

To Customer Responsibilities

SLA’sSLA’sSLA’s

System Requirements:• Maintenance• Management• etc.

Needs analysis

Development

DevelopmentDevelopment

Update Update

Development

Investigate

Performance Enhancement Recommendations

Investigate

Feedback &Input input

CustomerSatisfaction

Investigate

Works

Instructions


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• Monitoring of the following applications:

• 42 MES servers

• 7 SAP servers

• 8 SAP portal servers

• 2 ADS servers

• 37 switches

• 9 applications

• 14 LCNsMES SAP EIP …

IT Monitor

Proxy

SAN

LCN

…

Current IT Monitor implementation (and growing daily)


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•PI Processbook

•PI Datalink (Excel)

•SAP Portal

Access to Data


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IT Monitoring integration into Portals


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IT Monitoring integration into Portals


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IS Monitoring & Management - Portal


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Operational & SLA Targets

Operational & SLA Deviations

IS & SLA Monitoring & Management - Portal


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SLA Monitoring and Management - Portal


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Infrastructure:• Availability

Application :• Availability• Response• Utilization

SLA Monitoring and Management - Portal


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Case Studies

Memory leak on Application

Potential impact:

• Data loss due to application failure

• Plant trip on critical applications

Typical Monitoring system

Case Study – Memory Leak


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Case Studies

Production Portal slow response time problems

Problem Detected:

• Slow increase in response time

• Settings changed

• Patch applied

• Settings changed

Case Study – Response deterioration


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Case Studies

Client network path to the portal serversBenefits:

• Track network performance

• Identify bottleneck (PC, Network, Server, Application) without using expensive network instruments

• Do capacity planning

Case Study – Bottleneck detection / Capacity Planning


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Case Studies

Application Usage monitoringBenefits:

• Utilization profile of any application

• Do capacity planning

• Preventative Maintenance

Case Study – Application Utilization

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100

200

300

400

500

600

700

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23

Hour

Tra

ffic

Usage


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Case Studies

Case Study – Preventative Maintenance

WAN downtime (2h 40min) due to failureBenefits:

• Early problem detection -preventative maintenance

• Minimized Downtime


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• Real-time Performance Monitoring

• Preventative Maintenance strategies

• Advanced trouble shooting and fault finding system

• Incentive Based Service Level Agreements (SLA), based on Key Performance indicators (KPI)

• Integration into Synfuels Portal as Monitoring, Fault finding, operations and Management tool

• Single Site-wide monitoring system

Benefits thus far


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Questions?

Q & A

Questions?

Copyright Sasol Synfuels Sasol Synfuels’ Site-Wide IT Health monitoring 1 Presenter: Johan de...

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