Copyright D. Renee Smith & Robert R. Tanner, 2003. This work is the intellectual property of the...

Copyright D. Renee Smith & Robert R. Tanner, 2003. Copyright D. Renee Smith & Robert R. Tanner, 2003.

This work is the intellectual property of the authors. Permission is granted This work is the intellectual property of the authors. Permission is granted for this material to be shared for non-commercial, educational purposes, for this material to be shared for non-commercial, educational purposes,

provided that this copyright statement appears on the reproduced provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the materials and notice is given that the copying is by permission of the

author. To disseminate otherwise or to republish requires written author. To disseminate otherwise or to republish requires written permission from the authorspermission from the authors.

Serving Instruction: Serving Instruction: The Digital Media ServiceThe Digital Media Service

at theat the

University of TennesseeUniversity of Tennessee

D. Renee SmithD. Renee Smith

[email protected]@utk.eduRob TannerRob Tanner

[email protected]@utk.edu

Digital Media ServiceDigital Media Service

HistoryHistory PlanningPlanning OperationsOperations ImpactImpact FutureFuture QuestionsQuestions

Educause SE 2003


One-stop digitization facility for facultyOne-stop digitization facility for faculty

DigitizationDigitization StorageStorage 24 x 7 delivery24 x 7 delivery Incentives that encourage customers to Incentives that encourage customers to

use the service.use the service.

Educause SE 2003

Experience digitizing media Experience digitizing media (Pilot projects)(Pilot projects)

Emphasis on learning technologies, Emphasis on learning technologies, distance educationdistance education

Resources not equal across campusResources not equal across campus Use and availability of images/mediaUse and availability of images/media

Leading FactorsLeading Factors

Educause SE 2003

The PartnersThe Partners

Office for Research and Information Office for Research and Information TechnologyTechnology

University of Tennessee LibrariesUniversity of Tennessee Libraries

Why Collaborate?Why Collaborate?

ORITORIT Equipment and technology resourcesEquipment and technology resources Expertise in the delivery of digital mediaExpertise in the delivery of digital media

LibrariesLibraries Experience with reserve servicesExperience with reserve services Copyright expertiseCopyright expertise

Educause SE 2003

Memo of UnderstandingMemo of Understanding

Compatibility Compatibility issuesissues SignageSignage FurnishingsFurnishings HoursHours

TimelineTimeline Evaluation Evaluation

GovernanceGovernance Partners’ Partners’

responsibilitiesresponsibilities Service Service

requirements requirements PublicityPublicity

Educause SE 2003

Office for Research & ITOffice for Research & IT

EquipmentEquipment Equipment support and maintenanceEquipment support and maintenance

Renovation costsRenovation costs FurnishingsFurnishings Air conditioningAir conditioning Security alarmSecurity alarm

StaffingStaffing

Educause SE 2003

SpaceSpace Staff supportStaff support

Copyright advisorCopyright advisor

UT LibrariesUT Libraries

Educause SE 2003

John C. Hodges LibraryJohn C. Hodges Library

Educause SE 2003

20002000

20012001S

ept

Sep

t

Par

tner

ship

form

ed

P

artn

ersh

ip fo

rmed

May

M

ay

W

orki

ng g

roup

form

ed

W

orki

ng g

roup

form

ed

Aug

Aug

Initi

al re

port

deliv

ered

Initi

al re

port

deliv

ered

Nov

Nov

Fina

l rep

ort d

eliv

ered

Fina

l rep

ort d

eliv

ered

May

May A

greement signed

Agreem

ent signed

July

July DM

S opens

DM

S opens

Digitizing super hired

Digitizing super hired

Aug

Aug D

MS C

oordinator hired

DM

S Coordinator hired

Nov

Nov G

rand opening

Grand opening

Educause SE 2003

DMS Organizational ChartDMS Organizational Chart

A d v iso ry B o a rd

S te erin g Co m m ittee

G ary W om b leIT S pec ia l P ro jects

D ig itiz ing Spec ia lis ts1 .5 F TE

R ob TannerD ig itiz ing Supe rv isor

P e rm iss ions C le rk.5 F TE

R enee Sm ithD M S C oord ina tor

S tan P ink le ton E xecu tive D irec tor IT C ustom er T echno logy S upport

S ponso rsV P fo r IT , D ean o f L ib ra ries

Educause SE 2003

DMS Steering CommitteeDMS Steering Committee

3 Librarians3 Librarians 3 Technologists 3 Technologists DMS CoordinatorDMS Coordinator DMS Digitizing SupervisorDMS Digitizing Supervisor

Educause SE 2003

DMS Advisory CommitteeDMS Advisory Committee

Ag/Vet Medicine (2)Ag/Vet Medicine (2) ArchitectureArchitecture Arts & Sciences (3)Arts & Sciences (3) Business AdminBusiness Admin Communications Communications EducationEducation EngineeringEngineering Human EcologyHuman Ecology Information SciencesInformation Sciences

NursingNursing Social WorkSocial Work Law Law Distance EducationDistance Education Innovative Tech Ctr. Innovative Tech Ctr. University RelationsUniversity Relations Fac Sen Tech CommFac Sen Tech Comm IT Unix GroupIT Unix Group IT NetworkingIT Networking IT Business OfficeIT Business Office

Educause SE 2003

What We DoWhat We Do

Digitize audio, video, still images, or text Digitize audio, video, still images, or text Store and deliver via webStore and deliver via web Assist with copyright clearanceAssist with copyright clearance Referrals to other media or technology Referrals to other media or technology

servicesservices

Educause SE 2003

http://digitalmedia.utk.edu

ServicesServices Getting StartedGetting Started CopyrightCopyright ExamplesExamples Student SupportStudent Support ContactContact FAQFAQ

Educause SE 2003

DMS WorkstationDMS WorkstationEducause SE 2003

Work StationsWork Stations

Mac G4 and PCMac G4 and PC External storage drivesExternal storage drives Video capture cardVideo capture card Audio playback machinesAudio playback machines Video playback machinesVideo playback machines 9” color monitor9” color monitor Shuttle Pro ControllerShuttle Pro Controller

Educause SE 2003

Digidesign audio capture cards--Digidesign audio capture cards--MacMac

Audigy2 audio capture cards--PCAudigy2 audio capture cards--PC Cassette deckCassette deck DAT recorderDAT recorder Graphic equalizerGraphic equalizer HeadphonesHeadphones Audio mixerAudio mixer

AudioAudio

Educause SE 2003

Mini DV/VHS VCRMini DV/VHS VCR Digital video cameraDigital video camera ¾ inch¾ inch S-VHSS-VHS

VideoVideo

Educause SE 2003

Scanning StationsScanning Stations

PCPC Flatbed ScannerFlatbed Scanner Slide/Film scannerSlide/Film scanner Book scannerBook scanner

Educause SE 2003

CD/DVD DuplicatorCD/DVD Duplicator

CD/DVD DuplicatorCD/DVD Duplicator R-Quest TCP-7500R-Quest TCP-7500 220 disc capacity220 disc capacity

Educause SE 2003

SoftwareSoftware

Real Producer Real Producer Final Cut ProFinal Cut Pro QuickTime Pro QuickTime Pro Microsoft Office Microsoft Office PhotoShop PhotoShop CleanerCleaner Sound ForgeSound Forge Premier Premier DVD Studio ProDVD Studio Pro AcrobatAcrobat

Educause SE 2003

Storage and ServersStorage and Servers

Sun E220R serverSun E220R server Sun StorEdge A 1000 (4)Sun StorEdge A 1000 (4) Real Server 8Real Server 8

TestingTesting HelixHelix DarwinDarwin

Educause SE 2003

BackupBackup

Primary server backed up to tape daily Primary server backed up to tape daily Redundant server mirrors all data on Redundant server mirrors all data on

the primary server four times daily the primary server four times daily

Educause SE 2003

Authentication/CopyrightAuthentication/Copyright

Users log in with NetID and password Users log in with NetID and password Links redirect every half hourLinks redirect every half hour Links expire at end of termLinks expire at end of term

Educause SE 2003

Input FormatsInput Formats

VideoVideo Mini DVMini DV Hi8Hi8 VHSVHS S-VHSS-VHS ¾ inch¾ inch CD/DVDCD/DVD

TextText Sheets or boundSheets or bound Electronic documentsElectronic documents

AudioAudio CDCD Cassette Cassette DATDAT

ImageImage SlidesSlides PhotosPhotos FilmstripsFilmstrips TransparenciesTransparencies

Educause SE 2003

Output FormatsOutput Formats

Audio/VideoAudio/Video Real MediaReal Media QuickTimeQuickTime

Text Text PDFPDF RTFRTF OtherOther

Educause SE 2003

Still imagesStill images JPGJPG TIFFTIFF TARGATARGA PICTPICT OtherOther

FAQFAQ

How long does it take?How long does it take? How do I access my files?How do I access my files? How much does it cost?How much does it cost?

Educause SE 2003

Courses and DepartmentsCourses and Departments

American StudiesAmerican Studies ArchitectureArchitecture BiologyBiology Civil EngineeringCivil Engineering EnglishEnglish HistoryHistory History of RockHistory of Rock Medieval CivilizationMedieval Civilization Music HistoryMusic History

Modern Foreign Modern Foreign LanguagesLanguages ItalianItalian SpanishSpanish GermanGerman FrenchFrench

Plant SciencesPlant Sciences Social WorkSocial Work SociologySociology TheatreTheatre Veterinary MedicineVeterinary Medicine

Educause SE 2003

Client BaseClient Base

Educause SE 2003

244 clients244 clients 81 academic departments81 academic departments 18 non instructional areas18 non instructional areas

1640 Audio/Video1640 Audio/Video 491 Slides491 Slides 488 Text488 Text

DMS Production 2001-2002DMS Production 2001-2002

Educause SE 2003

0

1000

2000

3000

4000

5000

6000

7000

2002-2003

Slides Aud/Vid Text Images Misc

DMS Production 2002-2003DMS Production 2002-2003

6704 Slides6704 Slides 1586 Audio/Video1586 Audio/Video 961 Text961 Text 330 Images330 Images 76 Misc76 Misc

Educause SE 2003

ComparisonComparison

0

1000

2000

3000

4000

5000

6000

7000

2001-2002 2002-2003

SlidesAud/VidTextImagesMisc

Educause SE 2003

SurveySurvey

175 survey announcements e-mailed175 survey announcements e-mailed 57 responses57 responses

Educause SE 2003

Services Used & Will UseServices Used & Will Use

Educause SE 2003

Why I Will Not Use DMS Why I Will Not Use DMS

Can do internallyCan do internally Not neededNot needed

Educause SE 2003

Services I Want DMS To OfferServices I Want DMS To Offer

Video/audio editingVideo/audio editing Simple web page productionSimple web page production Pick up and delivery for facultyPick up and delivery for faculty

Educause SE 2003

Single Thing To Improve ServiceSingle Thing To Improve Service

Less copyright restrictions Less copyright restrictions Speed up turnaround time Speed up turnaround time Large format (36 x 24 inch) scanningLarge format (36 x 24 inch) scanning Formats other than realFormats other than real Pick up and deliveryPick up and delivery Provide video tape dubsProvide video tape dubs

Educause SE 2003

BarriersBarriers

Copyright issues Copyright issues Time Time Lack of knowledge of the possibilities Lack of knowledge of the possibilities Parking Parking Turnaround time Turnaround time

Educause SE 2003

OverallOverall

0

5

10

15

20

25

30

35

40

5 4 3 2 1

ServiceTurnaroundAccuracyAccessQualityFormatSupportReaction

Educause SE 2003

Quality of ProductQuality of Product

32

14

41

0

5

10

15

20

25

30

35

5 4 3 2 1

Educause SE 2003

Accuracy of Performance Accuracy of Performance

34

18

2 10

5

10

15

20

25

30

35

5 4 3 2 1

Educause SE 2003

Customer ServiceCustomer Service

Educause SE 2003

38

10

52 1

0

5

10

15

20

25

30

35

40

5 4 3 2 1

Turnaround TimeTurnaround Time

Educause SE 2003

33

11

52 1

0

5

10

15

20

25

30

35

5 4 3 2 1

Access of MaterialsAccess of Materials

Educause SE 2003

21

5

8

2

0

5

10

15

20

25

5 4 3 2 1

Student Support InformationStudent Support Information

Educause SE 2003

29

8

1 2 10

5

10

15

20

25

30

5 4 3 2 1

Formats SupportedFormats Supported

Educause SE 2003

17 17

8

2

0

2

4

6

8

10

12

14

16

18

5 4 3 2 1

Student ReactionStudent Reaction

Educause SE 2003

Overall SatisfactionOverall Satisfaction

35

12

31

0

5

10

15

20

25

30

35

5 4 3 2 1

Educause SE 2003

Facilitates the delivery of materials…Facilitates the delivery of materials… Simultaneous accessSimultaneous access Free up class time…clips accessible outsideFree up class time…clips accessible outside Students access clips as often as they wishStudents access clips as often as they wish Classroom produced materials…clips of Classroom produced materials…clips of

group projects…availablegroup projects…available Students are better preparedStudents are better prepared Improves student participationImproves student participation Students happier…w/o worry about accessStudents happier…w/o worry about access

Impact on TeachingImpact on Teaching

Educause SE 2003

Allows use of updated materialsAllows use of updated materials Allows innovative assignments and Allows innovative assignments and

student creativitystudent creativity Enhances comprehensionEnhances comprehension Allows weaker students to receive Allows weaker students to receive

additional helpadditional help Increases the variety of materials usedIncreases the variety of materials used

Educause SE 2003


Increases potential for making music Increases potential for making music examples available without putting examples available without putting more stress on music librarymore stress on music library

Figures and charts can be used Figures and charts can be used much more effectively during classmuch more effectively during class

Access to images…makes the Access to images…makes the presentation more vivid, exciting, presentation more vivid, exciting, and memorable…ability to teach my and memorable…ability to teach my students effectivelystudents effectively

Educause SE 2003


Other benefitsOther benefits Easier…convenientEasier…convenient Allows teaching online in ways that mirror Allows teaching online in ways that mirror

live teachinglive teaching All course materials are online—no more All course materials are online—no more

paper copies and reserved readingspaper copies and reserved readings Removes the burden of constantly Removes the burden of constantly

checking to assure copies are completechecking to assure copies are complete

Educause SE 2003


Other usesOther uses Allowed me to teach a course that is Allowed me to teach a course that is

offered jointly by UTK and UTM with offered jointly by UTK and UTM with minimal difficulty and good reliability minimal difficulty and good reliability

I provide faculty support. DMS services I provide faculty support. DMS services have been very helpful in getting digital have been very helpful in getting digital media on course web sites in a timely media on course web sites in a timely fashionfashion

Educause SE 2003


VideoVideo Video great for showing [animal] behaviorVideo great for showing [animal] behavior Students have a richer experience Students have a richer experience Very effective in communicating to Very effective in communicating to

studentsstudents Able to show techniques difficult to explain Able to show techniques difficult to explain

in words…accessible digitized media is a in words…accessible digitized media is a wonderful advantagewonderful advantage

Educause SE 2003


Video (con’t)Video (con’t) Students love…makes the interaction Students love…makes the interaction

much bettermuch better

Allows for fuller integration of lecture, web Allows for fuller integration of lecture, web resources, and video during class timeresources, and video during class time

It is easier to have digitized video…rather It is easier to have digitized video…rather than to have to switching back and forth than to have to switching back and forth between the computer and the VCRbetween the computer and the VCR

Educause SE 2003


Student responseStudent response My students loved itMy students loved it The students love being able to access The students love being able to access

the materials at homethe materials at home

Educause SE 2003


SavingsSavings Saves on cost of paperSaves on cost of paper Saves enormous amounts of time Saves enormous amounts of time Saves moneySaves money Saves money, easier to organize Saves money, easier to organize

course…easier to update courses with course…easier to update courses with the latest in research...brilliant ideathe latest in research...brilliant idea

Educause SE 2003


The FutureThe Future

Educause SE 2003

SustainabilitySustainability Equipment refreshEquipment refresh Emerging technologies Emerging technologies

Service cultureService culture ConvenienceConvenience ReliabilityReliability

Visibility on campusVisibility on campus TrainingTraining


Educause SE 2003

HistoryHistory PlanningPlanning OperationsOperations ImpactImpact FutureFuture QuestionsQuestions

D. Renee SmithD. Renee [email protected]@utk.edu

Rob TannerRob [email protected]@utk.edu

http://digitalmedia.utk.eduhttp://digitalmedia.utk.edu

Educause SE 2003

Copyright D. Renee Smith & Robert R. Tanner, 2003. This work is the intellectual property of the...

Documents

Transcript of Copyright D. Renee Smith & Robert R. Tanner, 2003. This work is the intellectual property of the...