Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Working within a System Chapter...
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Transcript of Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Working within a System Chapter...
Copyright ©
2012 Brooks/C
ole, a division of Cengage Learning, Inc.Working within a SystemWorking within a System
Chapter EightChapter Eight
Copyright ©
2012 Brooks/C
ole, a division of Cengage Learning, Inc.
Chapter TopicsChapter Topics
Agency environmentAgency environment
Using available servicesUsing available services
ChallengesChallenges
Promoting changePromoting change
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2012 Brooks/C
ole, a division of Cengage Learning, Inc.
Agency EnvironmentAgency Environment
Mission and goalsMission and goals– This is usually a relatively short statement This is usually a relatively short statement
that summarizes the purpose of the agencythat summarizes the purpose of the agency– It will also provide a sense of the agency’s It will also provide a sense of the agency’s
function and directionfunction and direction– This is a great source in learning about an This is a great source in learning about an
agency in preparation for applicationagency in preparation for application
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2012 Brooks/C
ole, a division of Cengage Learning, Inc.
Agency EnvironmentAgency Environment
StructureStructure– This provides information about how the This provides information about how the
agency is organizedagency is organized– It is essentially an illustration of the chain It is essentially an illustration of the chain
of command within an agencyof command within an agency– See Figure 8.1See Figure 8.1
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2012 Brooks/C
ole, a division of Cengage Learning, Inc.
Agency EnvironmentAgency Environment
ResourcesResources– Funding sources can determine whether Funding sources can determine whether
an agency is public, governmental, non-an agency is public, governmental, non-profit, or for profit.profit, or for profit.
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2012 Brooks/C
ole, a division of Cengage Learning, Inc.
Agency EnvironmentAgency Environment
Community contextCommunity context– This identifies what the agency does within This identifies what the agency does within
a given communitya given community– This can influence the way an agency This can influence the way an agency
operates, the services it provides, the operates, the services it provides, the clients served, and the professionals clients served, and the professionals employedemployed
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2012 Brooks/C
ole, a division of Cengage Learning, Inc.
Mission statementMission statement
Purpose of agencyPurpose of agency
Guiding principlesGuiding principles
BriefBrief
Agency informationAgency information
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2012 Brooks/C
ole, a division of Cengage Learning, Inc.
Other Sources of Agency Other Sources of Agency InformationInformation
Goal statementsGoal statements
Job descriptionsJob descriptions
Policies and proceduresPolicies and procedures
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2012 Brooks/C
ole, a division of Cengage Learning, Inc.
Agency StructureAgency Structure
Chain of commandChain of command
Organizational chartOrganizational chart
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2012 Brooks/C
ole, a division of Cengage Learning, Inc.
ResourcesResources
PublicPublic
Not-for-profitNot-for-profit
For-profitFor-profit
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2012 Brooks/C
ole, a division of Cengage Learning, Inc.
Revenue StreamsRevenue Streams
GovernmentGovernment
Grants and contractsGrants and contracts
Fees Fees
DonationsDonations
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2012 Brooks/C
ole, a division of Cengage Learning, Inc.
Community ContextCommunity Context
Shared valuesShared values
Community mappingCommunity mapping
ConnectionsConnections
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2012 Brooks/C
ole, a division of Cengage Learning, Inc.
Using Available ResourcesUsing Available Resources
ReferralReferral
Information networksInformation networks
Informal vs. formal networksInformal vs. formal networks
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2012 Brooks/C
ole, a division of Cengage Learning, Inc.
ReferralsReferrals
2 step process2 step process– First, assess the client’s problem and needsFirst, assess the client’s problem and needs– Second, provide the link between the client Second, provide the link between the client
and needed service and needed service
When to referWhen to refer– The client may request the referralThe client may request the referral– The client may require service beyond what The client may require service beyond what
the helper can providethe helper can provide– The helper may have a lack of sucessThe helper may have a lack of sucess
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2012 Brooks/C
ole, a division of Cengage Learning, Inc.
ReferralsReferrals
How to referHow to refer– Explain why the referral needs to take placeExplain why the referral needs to take place– Describe the service the referral will provideDescribe the service the referral will provide– Know the referral contactKnow the referral contact– Provide the appropriate informationProvide the appropriate information
Where to referWhere to refer– The referral should meet the client’s needsThe referral should meet the client’s needs
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2012 Brooks/C
ole, a division of Cengage Learning, Inc.
ReferralsReferrals
Evaluating the referralEvaluating the referral– The referral process does not end once the The referral process does not end once the
referral is madereferral is made– The helper should engage in a systematic The helper should engage in a systematic
follow-up to assure that the client’s needs follow-up to assure that the client’s needs are being metare being met
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2012 Brooks/C
ole, a division of Cengage Learning, Inc.
Information NetworksInformation Networks
Know available servicesKnow available services– Develop a systematic for building a file of Develop a systematic for building a file of
human services available in the service areahuman services available in the service area
Develop fileDevelop file– ServicesServices
– Clients servedClients served
– Contact informationContact information
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2012 Brooks/C
ole, a division of Cengage Learning, Inc.
ChallengesChallenges
Resource allocationResource allocation
PaperworkPaperwork
Turf issuesTurf issues
EncapsulationEncapsulation
BurnoutBurnout
Professional developmentProfessional development
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2012 Brooks/C
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Promoting ChangePromoting Change
Developing local services: Developing local services: AdvocacyAdvocacy
Community organizingCommunity organizing
EmpowermentEmpowerment
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2012 Brooks/C
ole, a division of Cengage Learning, Inc.
Community OrganizingCommunity Organizing
Develop and use networkDevelop and use network
MobilizationMobilization
Create resource base and Create resource base and workforceworkforce