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Transcript of Coordination in Action: Coordination in Action: Building a Camden County Travel Management...
Coordination in Action:Coordination in Action: Building a Camden County
Travel Management Coordination Center
June 28, 2007
Camden County United We Ride
United We Ride (UWR) Purpose – To improve human service transportation
through coordination
Human service transportation includes service for low-income, elderly, and disabled populations
Many different services for many different user needs
State Governors&
Cabinet Secretaries
FederalAgencies
&Grant
$
Education
Labor
EmploymentTrainingAgency
Office of DisabilityEmployment Policy
Centers forIndependent Living
DisabilityRehab andResearchRehabilitation
ServicesAdministration
Office of SpecialEducation Programs
Substance AbuseMental Health
TemporaryAssistance for
Needy Families
FamilyAssistance
HHSMedicare &
Medicaid Svcs
Aging
HealthResources& Services
CommunityServices
Child Care
Bureau
DevelopmentDisabilities
MedicaidProgram
HeadStart
Soc. ServicesBlock Grant
Children& Families
Transportation
Office of theSecretary
National HighwayTraffic SafetyAdministration
Federal TransitAdministration
Assistant Secretaryfor Transportation
Policy
DepartmentalOffice of
Civil Rights
Faith BasedTransit
Area Agencyon Aging
MedicalTransit Provider
Head Start
Office of theSecretary
AssistantSecretaryPlanning
Evaluation
Special EdTransportation
Rural TransitOperators
PrivateParatransit
Private Taxi
ADAParatransit
TransitPass
Elderly&
DisabilityProgram
Job AccessReverse Commute
Program
Rural GrantProgram
UrbanizedGrant Program
LocalTransportation
Authority
DisabilityService
Provider
Family
Employment
Shopping
Independence
Recreation
Education
LocalGovernment
HealthCare
? ?
?
State Governors&
Cabinet Secretaries
FederalAgencies
&Grant
$
Education
Labor
EmploymentTrainingAgency
Office of DisabilityEmployment Policy
Labor
EmploymentTrainingAgency
Office of DisabilityEmployment Policy
Centers forIndependent Living
DisabilityRehab andResearchRehabilitation
ServicesAdministration
Office of SpecialEducation Programs
Substance AbuseMental Health
TemporaryAssistance for
Needy Families
FamilyAssistance
HHSMedicare &
Medicaid Svcs
Aging
HealthResources& Services
CommunityServices
Child Care
Bureau
DevelopmentDisabilities
MedicaidProgram
HeadStart
Soc. ServicesBlock Grant
Children& Families
Transportation
Office of theSecretary
National HighwayTraffic SafetyAdministration
Federal TransitAdministration
Assistant Secretaryfor Transportation
Policy
DepartmentalOffice of
Civil Rights
Faith BasedTransit
Area Agencyon Aging
MedicalTransit Provider
Head Start
Office of theSecretary
AssistantSecretaryPlanning
Evaluation
Special EdTransportation
Rural TransitOperators
PrivateParatransit
Private Taxi
ADAParatransit
TransitPass
Elderly&
DisabilityProgram
Job AccessReverse Commute
Program
Rural GrantProgram
UrbanizedGrant Program
LocalTransportation
Authority
DisabilityService
Provider
Family
Employment
Shopping
Independence
Recreation
Education
LocalGovernment
HealthCare
? ?
?
? ?
?
Employment Training (WIB)
United We Ride in New Jersey The NJ Council on Access and Mobility was formed to
implement UWR statewide
Each county is required to complete a coordinated transportation plan by June 2007
Future transportation funding requests are required to come from coordinated county plans
The Camden County plan includes a transportation provider survey, stakeholder workshops, a service inventory, needs and gaps, and recommendations
United We Ride/Mobility Services for All Americans Demonstration Project Purpose – A U.S. Department of Transportation sponsored
initiative to demonstrate how technology can be used to simplify and coordinate the human service transportation system for users and providers
Two-phased approach: system planning and design (Phase 1) and system deployment and evaluation (Phase 2)
Camden County was one of only eight sites selected to receive funding for Phase 1
Led by Camden County Workforce Investment Board (CCWIB) with support from Voorhees Transportation Center at Rutgers (VTC)
Camden County Demonstration Project Mission:
To design with Camden County the most effective transportation service delivery model by employing appropriate and current technologies focused on customer needs and the most efficient use of transportation and community resources.
Goals:
1. Develop a Travel Management Coordination Center (TMCC) for Camden County that creates opportunities for better and increased transportation service throughout the County.
2. Increase access to existing public transportation for Camden County consumers.
3. Implement a comprehensive, inclusive, ongoing and responsive project planning process.
Camden County Demonstration Project Existing Transportation System Challenges:
Suppressed demand
Limited service area and hours
Customer communications
Limited coordination among area providers
Opportunities:
Single point of customer contact (one vision, one call)
Coordinated registration, routing, scheduling, dispatching, billing and reporting
Vehicle sharing
Cost sharing
What is a TMCC?Travel Management Coordination Center
A TMCC is a means to delivering enhanced human service transportation that provides:
A single point of contact (one vision, one call) for the customer
Coordinated registration, scheduling, routing, dispatching, billing & reporting for the transportation provider (e.g. coordinated brokerage model)
Streamlined program management for the human service program manager
Examples of Coordinated Transportation In ActionWheels of Wellness, Pennsylvania:
A transportation coordination model with eight carriers totaling 229 vehicles/5,000 door-to-door paratransit medical trips per day serving large urban area
Own and maintain AVLs and MDCs in provider vehicles
Utilize routing, tracking & scheduling software
Drivers receive manifest via MDC
Customer info via phone w/ reservationists & interactive voice system
Pierce County, Washington:
A transportation coordination model developed after determining area transportation resources, gaps & needs. It has been successfully demonstrated & is moving to full operation
Offers customers a single point of contact via phone or internet site
Transportation is to be scheduled & dispatched to a list of qualified public and private providers
Billing & accounting systems are to be streamlined
What is ITS?Intelligent Transportation Systems
The use of computers, electronics, and communications systems for improving the transportation system
Consumer:
Automated telephone systems
Internet websites
Electronic fare payment (smart card)
Information kiosks
Real-time information
Surveillance and security
Provider:
Automatic Vehicle Location (AVL) using Global Positioning Systems (GPS)
Computer-aided dispatch, scheduling, routing, billing, and reporting
Mobile Data Computer (MDC) in vehicle
What is ITS? ITS is an enabler to facilitate coordination and enhance
accessibility
Public Transit and
Human Service
Providers
All UsersHuman Service
Administration/Funding
Agencies
Example of ITS In Action: Cape Cod Regional Transit Authority A medium sized provider
operating fixed routes and paratransit in a rural/urban area Computer assisted
scheduling and dispatching
Automatic Vehicle Location and Mobile Data Computers
Covert emergency button
Real-time communication between drivers and dispatchers
Customer info via phone, web, and online travel planner
Estimated time of arrival via phone, internet, PDA
Success Story:
Conducted origin/ destination analysis of Medicaid trips, which resulted in moving most trips from single ride taxi to public paratransit
Camden County 37 municipalities ranging from Urban to Rural
Three primary population Centers in the northwest portion of the County - Cherry Hill, Gloucester and Camden City.
Camden City is the most impoverished - 32% of residents live below the poverty line compared to 10% county-wide
16% of the population are over the age of 65, the majority of which live in the northwest.
17% of the population are disabled; some of the population is concentrated in the northwest but not all.
12.6% of households do not have a car, 2/3 of which live in the northwest.
Source: 2000 Census
Camden City
Cherry Hill
Gloucester Township
Philadelphia
Total Land = 222.3 sq. miles
Total Population = 508,932
Providers and Coordinators – State and Regional
NJCAM
• Coordination of statewide human services transportation/United We Ride
NJ Transit
• One of the largest public transit system in the nation; one of the few state-wide systems.
• Statewide bus system with 23 bus routes in the County
• AccessLink; ADA paratransit service that serves 80,000 annually in County
• Riverline light rail between Camden and Trenton
• Atlantic City rail between Philadelphia and Atlantic City
Delaware River Port Authority
• Provide regional rail (PATCO High Speed Line) through County and into Philadelphia
Cross County Connection (TMA)
Assists with local and County-wide planning
Delaware Valley Regional Planning
Commission (MPO)
Region-wide ITS architecture; JARC fund distribution.
Traditional Transit NJ Transit local bus
NJ Transit commuter bus
Riverline light rail
Atlantic City rail
PATCO rail
Walter Rand Transportation Center
Providers and Coordinators – Camden County
Senior Citizens United Community Services
“SEN-HAN Transit," coordinated special transportation
services to elderly and disabled persons in Camden County;
Fixed and flexible routes, and demand response services;
Approx. 130,000 riders annually
South Jersey Transportation Authority
Employment-related transportation coordination & local
United We Ride planning; JARC provider; Fixed and flexible
routes; Approx. 49,000 rides annually
Camden County Board of Social Services.
Title XIX (Medicaid) transportation administrator – contracts
with 15 providers for “lower mode” (e.g. ambulatory)
transportationIndependent for- and non-profit operators
Includes Title XIX (Medicaid) transportation providers
providing 11,500 annual rides; also includes taxis, for-profit
transportation providers and local non-governmental
organizations and hospital vans
Municipalities
13 separately run shuttles; annual average of 3400 across all
13 independently run municipal systems
Faith-based Community
WIB supported collaborative of Camden City FBOs
ready/willing to transport residents in their vans on off-time
Camden TMCC Project Plan Highlights Transportation Services Inventory
ITS Technology Investigation and Inventory
Establish and Convene Project Leadership
Evaluate Potential TMCC models
Select the Most Effective TMCC
Project Plan - Transportation Services Inventory Compile UWR provider survey data and assess completeness
Integrate CCWIB data on Faith-Based Organizations
Map traditional and human service transportation
NJ Transit bus and rail
NJ Transit AccessLink Complementary ADA service
County paratransit (Sen-Han, South Jersey Transportation Authority)
Other paratransit (municipal, non-profit, for-profit)
Map and display travel demand, including Medicaid trips
Project Plan - ITS Technology Investigation and Inventory Identify technologies and standards currently in use
Identify opportunities to upgrade existing technologies or implement new technologies, focusing on customer needs and interoperability between providers
Create a Concept of Operations that defines how the TMCC could be structured
Project Plan – Establish and Convene Project Leadership
Stakeholder involvement process:
Camden City Initiatives Committee
Facilitate focus groups, interviews, and targeted task groups to:
Develop the most appropriate TMCC for Camden County
Fine tune specific elements of the selected TMCC
Develop a comprehensive TMCC implementation plan
Convene a Camden County Faith-Based Organization (FBO) task force to develop a business plan detailing how the FBOs can participate in the TMCC as providers of human service transportation
Project Plan – Evaluate Potential TMCC Models Identify and analyze potential TMCC models
Seek feedback on feasible TMCC models for Camden County from all stakeholders
Identify key implementing agency roles and responsibilities
Identify procedure and resources necessary for effective management and operation of the system
Project Plan – Select the Most Effective TMCC Confirm input and obtain consensus among partners on
alternative TMCC models (cost, technical feasibility)
Confirm relevant ITS standards and procedures
Conduct quantitative and qualitative analysis of critical factors to confirm that the selected alternative will meet the current and future needs of system users and providers
Confirm input and obtain consensus among partners on the selected TMCC
Develop phased implementation plan and submit proposal to USDOT for Phase 2 funding
Project Plan - Next Steps Assess completeness of UWR provider survey data
Map traditional and human service transportation in Camden County
Map and analyze travel demand based on Title XIX (Medicaid) data
Confirm existing ITS infrastructure and standards
Initiate focus groups, interviews, and task groups, led by Camden City Initiatives Committee
Project Team - Contact InformationLeona Tanker
Camden County Workforce Investment Board
(856) 931-9999
Pippa Woods
Alan M. Voorhees Transportation Center
Rutgers University
(732) 932-6812 ext.684