Review of “ One Way In ” NAEH Coordinated Entry Briefing Paper
Coordinated Entry - Florida Housing · PDF fileOpened 4/13 closes 5/12 Program Year July 1,...
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Transcript of Coordinated Entry - Florida Housing · PDF fileOpened 4/13 closes 5/12 Program Year July 1,...
Overview
The Florida Housing Coalition
National Alliance to End Homelessness
• Statewide training and technical
assistance outreach for CoC’s and
members
• Please spread the word to your partners
Overview
5 WAYS TO GET
Phone (844) - 280-2683
Email [email protected]
Site Visit request via email
Workshops 3 workshops
Webinars series of 6
www.flhousing.org
Ways to Get
Technical Assistance
Webinars
HEARTH 101 - March 23 (Now on FHC website)
Core Strategies for an Effective Crisis Response - March 25
(Now on FHC website)
Funding Sources, Grant Writing and Responding to RFAs
April 14 (Now on FHC website)
Coordinated Entry - May 5
Bringing Rapid Re-housing to Scale in Florida - June 9
Best Practices for Building Capacity - June 23
Webinars
Workshops
Rapid Rehousing
May 19: Ft Lauderdale (FULL) May 20: Orlando (FULL)
May 21:Jacksonville
NEW TIME- 9am – 4:30 pm
Homelessness is a Housing Issue
June 10: Ft Lauderdale June 11: Orlando June 18: Tallahassee
Workshops
Workshops Job training, counseling, job placement services to reintegrate homeless veterans into
the labor force.
Department of Labor $4 million
Urban ($100k-$300k or non urban ($100k-$200k)
Eligible applicants – Workforce Investment Boards, local public agencies, Native
American tribal governments, for profit & nonprofit organizations, faith based and
community organizations.
Opened 4/13 closes 5/12 Program Year July 1, 2015- July 26, 2016
http://www.dol.gov/vets/grants/2015/revised-hvrp-py15-01-sga.pdf
www.Grants.gov
Homeless Veteran’s Reintegration Program
Coordinated Entry Webinar recording -
www.flhousing.org
Survey
Webinar #2 Today: Webinar #4
The National Alliance to End Homelessness is
the leading national voice on the issue of
homelessness. The Alliance analyzes policy
and develops pragmatic, effective policy
solutions. The Alliance works collaboratively
with the public, private, and nonprofit sectors to
build state and local capacity, leading to
stronger programs and policies that help
communities achieve their goal of ending
homelessness. The Alliance provides data and
research to policymakers and elected officials
in order to inform policy debates and edu- cate
the public and opinion leaders nationwide.
Working with a strong network of innovators,
the National Alliance to End Homelessness
identifies and evaluates hundreds of policy
and program strategies and their impact on
homelessness. The Alliance’s Center for
Capacity Building helps communities
replicate and customize the best of those
strategies. The Center focuses on strategies
that are cost effective, data driven, and can
be implemented at a scale that can
significantly reduce homelessness.
9
Agenda
• Overview of Coordinated Entry
• Critical components of
Coordinated Entry: Access,
Diversion, Assessment and
Prioritization, Referral
• Common Challenges
AGENDA
HEARTH Act
“Opening Doors”
Goals and strategies are based on best practices
proven to effectively reduce homelessness
Ending Homelessness Housing First Approach
Homelessness is rare, brief,
and non-recurring in Florida
National Alliance to End Homelessness
1. Hold meetings at least
semiannually
2. Invite members publicly
3. Adopt a written process to
select a Board
4. Appoint committees,
subcommittees, and
workgroups
5. Adopt a governance charter
6. Establish systemic
performance targets and
monitor performance (and
take action against poor
performers)
7. Evaluate CoC and ESG
projects
8. Establish and Operate a
Coordinated Assessment
9. Establish written standards
for providing assistance
Operate the CoC
National Alliance to End Homelessness
Necessary Interventions in a
Crisis Response System
Coordinated Entry that includes diversion and targeted prevention
Crisis Response Housing and Crisis Services
Rapid Re-housing
Permanent Supportive Housing
National Alliance to End Homelessness
Terminology
• Centralized Intake/Coordinated Intake
• Coordinated Assessment
• Coordinated Entry
• Coordinated Assessment and Housing
Placement
National Alliance to End Homelessness
Coordinated Entry: Why?
National Alliance to End Homelessness
Multiple programs and processes without true
coordination + lack of resources result in severe
hardships of people experiencing homelessness
• Having to call the same programs every day for weeks
or months
• Being sent from program to program
• Finding out about more helpful programs too late
• Being asked the same questions over and over again
• Being screened out for not being “right” for the program
How are you feeling about coordinated assessment?
Terrified Excited Confused Tired
Poll: How are you feeling about
coordinated entry?
Coordinated Entry: What is it?
• Ensures that all people experiencing a housing crisis in a defined
geographic area have fair and equal access
• Quickly identifies homeless persons who are then assessed for,
referred, and connected to housing and homeless assistance
based on their needs and strengths, no matter where or when
they present for services
• Uses standardized tools and practices
• Incorporates a system-wide Housing First approach
• Prioritizes homeless assistance for those with the most severe
service needs.
National Alliance to End Homelessness
Coordinated Entry: Benefits
National Alliance to End Homelessness
• Meets consumers needs with appropriate intervention
first
• Increases exits to permanent housing
• Reduces length of homelessness and returns to
homelessness
• Provides information about service needs and gaps to
help communities plan their assistance and identify
needed resources
Coordinated Entry:
System Change
National Alliance to End Homelessness
• Coordinated Entry requires
• Diversion • Intake • Assessment • Referral • Program eligibility • Crisis Services • Closing of side doors • Data • Governance
Coordinated Entry
• Diversion
• Crisis
Resolution
People With Housing Crisis
Seeking Shelter
• Re-housing
• Shelter
National Alliance to End Homelessness
Coordinated Entry: Access
National Alliance to End Homelessness
• Standardized access: All coordinated entry
locations and methods (phone, in-person,
online, etc.) offer the same assessment
approach and referrals using uniform decision-
making processes
• A person presenting at any coordinated entry
location receives the same types of
assessment and referral processes
• Incorporates all sub-populations, (though
each may have its own access point)
Coordinated Entry: Access
National Alliance to End Homelessness
Models include:
• Centralized Access
• Multiple “Doors”
• 211/Virtual
• Hybrid
Coordinated Entry: Assessment and
Prioritization
National Alliance to End Homelessness
• Gather information needed to determine the
best immediate next step for a person
experiencing homelessness (or at-risk) that
will get them back into permanent housing
Coordinated Entry: Assessment and
Prioritization
National Alliance to End Homelessness
• Phase the assessment process
• Prevention and Diversion (20-30%+)
• Chronic homeless eligibility
• Housing Barriers
• Vulnerability
• Prioritize people who are most vulnerable or
have the most severe service needs
• Include consumer choice
• Don’t serve people on a first-come basis
Crisis Assessment: Prevention/Diversion Screening
• Crisis assessment: Does the client have to come into the homeless system and how will the client’s needs be met if they are diverted?
• E.g., triage, intake
Housing Stability: More Comprehensive Assessment
• What criteria for different types of housing and service combinations will help to create a referral match?
• E.g., Housing Barriers Assessment, VI-SPDAT
Client Assessment: Further Assessments if Needed
• What personal characteristics and considerations are necessary to understand how the client will maintain housing stability?
• E.g., PSH Prioritization Assessment, SPDAT, F-SPDAT
Coordinated Entry: Phases of
Assessment and Prioritization
Where did you stay
last night?
Why did you have
to leave where you
stayed last night?
Are there any
resources available
that would help you
stay there again?
Is there any one I can
contact that might be
able to give you a
place to stay for the
next few nights?
Assessment Phase: Diversion
National Alliance to End Homelessness
Poll: What can an assessment
do?
National Alliance to End Homelessness
A) Delivers perfect information
B) Tells you who will be successful
C)Tells you what someone’s barriers
to housing are and prioritizes people
for particular interventions
Poll: What can an assessment
do?
National Alliance to End Homelessness
A) Delivers perfect information
B) Tells you who will be successful
C)Tells you what someone’s barriers
to housing are and prioritizes people
for particular interventions
What an Assessment Does
What assessment won’t do
What assessment will do
Inform systems change
Prioritize for appropriate
interventions
Fix resource issues
Deliver perfect
information
What an Assessment Does
and Does Not Do
Coordinated Entry: Assessment and
Prioritization
National Alliance to End Homelessness
• Tools won’t change your system
on their own
• Not the most important part of
your process
Coordinated Entry: Assessment and
Prioritization
National Alliance to End Homelessness
• Don’t let the prioritization process allow
people who are more vulnerable or who
have more severe service needs to
languish in shelters or on the streets
because more intensive types of
assistance are not available.
Coordinated Entry: Assessment and
Prioritization
National Alliance to End Homelessness
Examples of Prioritization:
• Length of homelessness
• Unsheltered
• Chronically Homeless
• Veterans
• Youth
• Families with young children
• Significant Health/Behavioral Health Challenges
• High utilization of crisis services
• Vulnerability to illness or death
• Vulnerability to victimization (e.g. physical assault,
trafficking)
Coordinated Entry: Referrals
National Alliance to End Homelessness
• Participating programs accept all eligible
referrals unless the CoC has a documented
protocol for rejecting referrals
• Rejections are justified and rare
• Coordinated Entry has written standards for
eligibility for all interventions
Coordinated Entry: HMIS
National Alliance to End Homelessness
• Refer to HUD guidance
• Try to integrate HMIS
• If your HMIS does not have this
functionality, you can use another
system to collect data
• Make sure your HMIS is updated with
the 2014 Data Standards
• Use your data to evaluate if your
system is working
Poll
National Alliance to End Homelessness
True or False?
DV providers can participate in a
CoC’s Coordinated Entry System.
Poll
National Alliance to End Homelessness
TRUE!
DV providers can participate in a
CoC’s Coordinated Entry System.
Common Challenges
National Alliance to End Homelessness
• How do we get buy-in from providers to
close side doors and accept referrals
• How do we pick the right assessment tool?
• How do we deal with waitlists?
• How do we find resources for the system?
• Prioritizes people who are most vulnerable or
have the most severe service needs
serve people on a first-come basis
Questions?
National Alliance to End Homelessness
• Prioritizes people who are most vulnerable or
have the most severe service needs
serve people on a first-come basis
Coordinated Entry:
System Change • Don’t assume that choosing an assessment tool
and assigning people to programs will be enough
to change outcomes
Change program rules and eligibility criteria if needed: Watch for
programs with entrance requirements that screen out those needing
assistance the most
Figure out what your system really needs to meet the needs of your
homeless population
If programs are still picking from a pot of available people, nothing has
changed in your system to make it better
Evaluate
National Alliance to End Homelessness
Questions?
Call the Florida Housing Coalition-
Homeless Toll-Free Line at 1-844-280-2683.
Email [email protected].
www.endhomelessness.org
National Alliance to End Homelessness