Control Risks Group, LLC CR
description
Transcript of Control Risks Group, LLC CR
Control Risks Group, LLC
CRCRGG Control Risks GroupControl Risks Group
Lessons learned…Lessons NOT learned?
Casualty Actuarial Society
May 21, 2002
Control Risks Group, LLC
CRCRGG Our MissionOur Mission
Control Risks Group enables its
ClientsClients
to succeed in complex
or hostile business environments
Control Risks Group, LLC
CRCRGG
Sao Paulo
Mexico City Bogota
Los Angeles
Washington
Berlin
Amsterdam
London
Moscow
Tokyo
Manila
Singapore
Jakarta
Melbourne
Sydney
Control Risks Group - Control Risks Group - An International Business Risk ConsultancyAn International Business Risk Consultancy
New York
Edinburgh
JamaicaAntigua
Control Risks Group, LLC
CRCRGG WHY is US business at risk? Still…WHY is US business at risk? Still…
Control Risks Group, LLC
CRCRGG
Why business? Aren’t embassies the prime targets?
• YES -- and also any official interest, particularly military and symbolic bldg.
• BUT -- strong security and counter-terrorism may deflect attention to business, travellers and dependants.
Control Risks Group, LLC
CRCRGG ContinuedContinued
A hatred of America:Invasion of Iraq in 90/91 Gulf War.
US presence in Saudi Arabia - the holy land of Islam
US support of Israel and failure to secure a peace in the Palestinian conflict
Control Risks Group, LLC
CRCRGG
Why has the risk increasedto US business?
Why has the risk increasedto US business?
US retaliation, collateral damage
Significant deterioration in the Israel-Palestine situation
Arab demographics
Attacks on other countries; Iraq, Syria?
Control Risks Group, LLC
CRCRGG Clients who were safe on 9/11
Had crisis management plans and had practiced them
Had systems for tracking employees at home and abroad
Didn’t panic
Had back up data centers
Control Risks Group, LLC
CRCRGG Lessons not learned
Assess real continuing risks
Forget the extra lobby guards …look for the silent dangers – cyber attacks
Think about Money laundering as something that could happen to you
Airport security is a joke
Short attention span
Control Risks Group, LLC
CRCRGG So what should companies do now?
Fight complacency!So what should companies do now?
Fight complacency!
Prepare
Educate
Respond
Control Risks Group, LLC
CRCRGG Crisis Management &
Travel Safety SystemsCrisis Management & Travel Safety Systems
Insurance covering as a minimum - medical, repatriation & Kidnap & Ransom.
Travel safety system including:• Risk rating & information gathering/dissemination
system.• Training & awareness program to ensure that staff are
aware of risks & how they should behave in given situations.
• A 24 hr help/advice line to assist staff in the event of problems & monitor staff itineraries
• Travel procedures/controls - sign-off higher risk areas
Control Risks Group, LLC
CRCRGG ContinuedContinued
Crisis management systems (including):• Plans & procedures - Plans including:
• Emergency evacuation.• Kidnap, ransom & extortion.• Executive protection.• Security/physical protection.• Etc…
• Organization to activate crisis management plans & act as a communications 'hub' for management.
Control Risks Group, LLC
CRCRGG ContinuedContinued
Selection & Training a Crisis Management Team (CMT) & Incident Management Teams (IMT).
Periodic exercise & training to update existing staff & induct new team members.
In depth training for company coordinators for these activities.
Management plan for all of the above including: board level ‘champion, periodic review & resource allocation.
Control Risks Group, LLC
CRCRGG EvacuationEvacuation
“ we have evacuated all expatriates from Yemen, and families from Pakistan. We are in continual contact with country managers giving them guidance and reassurance”
Director of Security, major UK company in the retail business
Control Risks Group, LLC
CRCRGG EvacuationEvacuation
“We are evacuating families and non essential staff on a case by case basis.Crisis Management Teams have been mobilized along with an escalation of contingency plans in anticipation of fall-out from US retaliation”Security Director of leading US company in the IT sector.
Control Risks Group, LLC
CRCRGG Evacuee’s comments about Head OfficeEvacuee’s comments about Head Office
No attempt to keep relatives informed
Nobody from company met evacuees on arrival in UK. Media were there
Put in hotel for three days then tried to move evacuees to a cheaper one
No company contact with his wife
Little interest shown towards evacuees
No counseling offered
Control Risks Group, LLC
CRCRGG BOMB THREATSBOMB THREATS
Improve access controls to protect buildings against bomb attacks
Review procedures for receipt of bomb threats
Review building evacuation procedures for bomb threats (different from fire evacuations)
Train guards and parking lot attendants to be alert for bomb devices
Know how to handle suspect letters and packages
Control Risks Group, LLC
CRCRGG SENIOR EXECUTIVESSENIOR EXECUTIVES
Review residence security for senior executives, particularly those who take a public pro-American stance.
Enforce corporate policies prohibiting senior executives travelling on the same flight
Control Risks Group, LLC
CRCRGG As individuals what can we do?As individuals what can we do?
Whether in the US or overseas we must become more:
Aware Vigilant Suspicious
Control Risks Group, LLC
CRCRGG VulnerabilitiesVulnerabilities
Most secure office/workplace
Less secure at home
Even less secure travelling by car
Least secure on foot
Control Risks Group, LLC
CRCRGG The Threat to TravelersThe Threat to Travelers
Crime
Kidnap
Illegal Detention
Hijack
Caught in the Crossfire (organized crime, civil strife, terrorism, gang warfare)
Control Risks Group, LLC
CRCRGG
Before traveling do your research Before traveling do your research
Country Analysis
Embassy
Subscription political risk services (CRF covers 124 countries)
Other companies operating in market
Industry association libraries
Local government, chambers of commerce
Control Risks Group, LLC
CRCRGG HijackHijackHijackHijack
United Airlines #175
?
American Airlines #77
?
American Airlines #11
?
United Airlines #93
?
Control Risks Group, LLC
CRCRGG Hostage SurvivalHostage Survival
If you can’t escape: surrenderFocus on survivalDevelop a positive relationship with your captorsMaintain mental discipline: ask for booksExercise
Never give up
Control Risks Group, LLC
CRCRGG
CONTROL RISKS GROUPELAINE CAREY
NATIONAL DIRECTOR OF INVESTIGATIONS
CONTROL RISKS GROUPELAINE CAREY
NATIONAL DIRECTOR OF INVESTIGATIONS