Contractor Advantage November / December 2015

®

NOVEMBER/DECEMBER 2015

CONTRACTORADVANTAGE C A N A D A ’ S M A G A Z I N E F O R P R O F E S S I O N A L C O N T R A C T O R S

COMPLIMENTARY

PLUS:ENERGY STAR

UPDATEDECIPHERING

THE CODE

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Smart Homes + Hand Tools +

MOULDINGMOULDINGMOULDINGMOULDINGMOULDINGMagic

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Your fi rst upgrade should be comfortInsulating and air sealing new or existing homes is the easiest way to avoid the air leaks and moisture intrusion that can lead to structural issues such as mold and decay. Blanketing homes in a continuous layer of insulation and air sealing gaps and cracks around the home creates an air-tight, moisture resistant structure that provides long term:

• Home comfort • Durability • Improved indoor air quality • Lower monthly utility bills

GREAT STUFF™ Pond & Stone*

GREAT STUFF™ Gaps & Cracks*

GREAT STUFF PRO™ Gaps & Cracks*

GREAT STUFF™ Window & Door*

GREAT STUFF PRO™ Window & Door*

FROTH-PAK™ Foam Sealant**

STYROFOAM™ Brand CLADMATE™ Extruded Polystyrene Foam Insulation

STYROFOAM™ Brand SM Extruded Polystyrene Foam Insulation

GREAT STUFF™ Pestblock*

GREAT STUFF PRO™ Pestblock*

www.insulateyourhome.com

®™ The DOW Diamond Logo is a trademark of The Dow Chemical Company © 2015*Read all instructions and (Material) Safety Data Sheet ((M)SDS) carefully before use.**For Professional use Only

A Complete Home Protection System That Outperforms Expectations

http://www.insulateyourhome.com

Features

3636

InsideNEWS WATCH / 5 CIL colour forecasts for 2016

PRODUCT SHOWCASE / 7 New and improved products

SMART MONEY / 12 Bill 168 & Ontario contractors

BUSINESS STRATEGIES / 14 Creating culture of productivity

LEARNING CURVE / 17 Small business growth

Why customer service matters / 18Excelling at it is no easy task, but experts agree it has become much more than simply giving customers what they want.

Deciphering the code / 22The National Building Code is being reconstructed and you need to know how it will reshape your work.

Moulding magic / 25They can quickly improve a room’s design, but homeowners need to be educated to recognize their value.

Smart ideas / 33The Internet of Things has created smart homes, but they require different thinking.

Shut the window on energy waste / 36The latest Energy Star criteria could affect how you and your customers choose windows.

In the bag / 42The hand tools every interior contractor needs.

3333 1818

Contractor Advantage

Castle Building Centres Group Ltd.,with building supply outlets in every province, is Canada’s leading supplier of lumber and building materials to professional contractors, builders

and renovators.

Publications Mail Agreement #40006677Return undeliverable Canadian

Addresses to:100 Milverton Drive, Suite 400

Mississauga, Ont. L5R 4H1

Advertising EnquiriesVendors whose products are carried in Castle Building

Centres stores have the opportunity to advertise in

For more information or to reserve space in the next issue, contact:

Jennifer MerciecaDirector of Communications

Phone: 905-564-3307Fax: 905-564-5875

E-mail: [email protected]

Published and designed exclusively for Castle Building Centres Group Ltd. by AnnexNewcom LP

Material Contact:Steve Hofmann416-510-6757

Copyright 2012

November/December 2015 Vol. 20 No. 6

Editorial Director Castle Building Centres Group Ltd.

Jennifer Mercieca

Managing EditorPaul Barker

Art DirectorMary Peligra

ContributorsNestor E. Arellano

Eric BloomLawrence CummerStefan DubowskiSusan Hodkinson

David Chilton SaggersJohn G. Smith

CONTENTSCA

CONTRACTOR ADVANTAGE NOVEMBER/DECEMBER 2015 | 3

Your fi rst upgrade should be comfortInsulating and air sealing new or existing homes is the easiest way to avoid the air leaks and moisture intrusion that can lead to structural issues such as mold and decay. Blanketing homes in a continuous layer of insulation and air sealing gaps and cracks around the home creates an air-tight, moisture resistant structure that provides long term:

• Home comfort • Durability • Improved indoor air quality • Lower monthly utility bills

GREAT STUFF™ Pond & Stone*

GREAT STUFF™ Gaps & Cracks*

GREAT STUFF PRO™ Gaps & Cracks*

GREAT STUFF™ Window & Door*

GREAT STUFF PRO™ Window & Door*

FROTH-PAK™ Foam Sealant**

STYROFOAM™ Brand CLADMATE™ Extruded Polystyrene Foam Insulation

STYROFOAM™ Brand SM Extruded Polystyrene Foam Insulation

GREAT STUFF™ Pestblock*

GREAT STUFF PRO™ Pestblock*

www.insulateyourhome.com

®™ The DOW Diamond Logo is a trademark of The Dow Chemical Company © 2015*Read all instructions and (Material) Safety Data Sheet ((M)SDS) carefully before use.**For Professional use Only

A Complete Home Protection System That Outperforms Expectations

Cover photo: Metrie

mailto:[email protected]












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Castle’s 3rd Annual Scholarship Program was open to Castle members, employees, staff and their families. The $1,500 scholarships recognized students’ academic

excellence, and passion to lead and inspire positive change in their communities.Here are this year’s recipients:

Christopher will be entering the Geomatics Engineering Program at the University of New Brunswick, hoping one day to own his own business. Throughout high school, Chris enjoyed playing numerous sports, taking a leadership role as captain in hockey and cross country. He was involved with Special Olympics swimming, and was a counselor at a specials needs day camp. Chris learned about the monumental challenges many families face, making him appreciate what many take for granted. He belongs to a volunteer �re brigade, volunteers at the local Nursing Home, and is involved with choir, debate, musical cast, youth parliament, and the School Advisory Counsel.

Sponsored by Masstown Hardware Ltd. Masstown, Nova Scotia

Lucas is entering the Bachelor of Science Program at University of Victoria. He hopes to specialize in neuroscience and genetics, hopefully developing e�ective treatments or cures for diseases. Music balances Lucas’ academic and day-to-day life, taking part in concerts held at the local Kelowna Community Theatres. Lucas has also been involved in Taekwondo (second degree black-belt), teaching him self-discipline, determination and focus. He also teaches Taekwondo, and is a positive role model to younger children.

Sponsored by Coast Distributors (Kelowna) Ltd.

Kelowna, British Columbia

Emily is going into the General Studies Program at Memorial University in St. John’s with interests in either Optometry or Pharmacy. Emily was involved in virtually every sport in school, winning Female Athlete of the Year for six years in a row. She was a volunteer coach, worked as a lifeguard, was in the senior high band and on the student leadership team. She won athletic and academic awards, and was the President of her 2015 grad class. Throughout everything she has achieved, Emily has demonstrated leadership and compassion with a special ability to connect and inspire younger athletes.

Sponsored by Warr’s Castle Building Centre Springdale, Newfoundland

Christopher LomondLucas Andrew Emily Edison

Congratulations!2015 Castle Scholarship Winners

Contractor_Advantage_AD_ScholarshipWinners_2015.indd 1 2015-10-02 2:02 PM

Brown-hued neutrals, beachy dri wood tones, natural brights, cloudy transluscents and so pas-

tels that promote a sense of serenity will be popular, according to Alison Goldman, brand manager for CIL, a brand of PPG Architectural Coatings.

“We’re seeing a move away from the saturated greys, blacks and acidic brights that were popular the last few years,” Goldman explained. “The warmer 2016 tones deliver a more modern and livable colour scheme that translates beautifully into any living space.”

The ho� est colour of them all will be pink, Goldman said, citing Chemise Pink as the company’s Colour of the Year.

“So blush pink will be incorporated in all elements of home décor in 2016, from walls to furnishings to accessories,” she said, adding that the new pink works particularly well with so green, pale brown, chalky grey and slate.

Other colours topping the list of CIL paint trend colours for next year are: Swiss Coff ee pale cream, Lily Pond pas-tel green, Sweetwood so brown, Great Grey light charcoal, Espadrille chocolate brown, Antarctic Ice muted grey, Winter’s Silence tan, Fuchsia Berry fuchsia and Peacock’s Plume teal.

The inclusion of hues such as moss green, charcoal grey and brown-bag-toned shades, all reminiscent of military fatigues, contribute to the pale� e’s protec-tive feel, according to Goldman.

“There is a relaxing vibe to this pale� e, which coordinates with all things delicate and so , such as bu� ery leather and liquid-like glossy fi nishes,” she said. “At the same time, it has the fl exibility to be big and bold with the presence of a few deeper

accent tones, including gentle indigo and berry red that add a sense of depth and sophistication to a neutral living space.”

When decorating with the 2016 co-lours, Goldman recommended adding trendy, gold-toned metallic fi nishes, which are “equally warm and make gorgeous accents to this pale� e.” Gold metallic paint, in particular, can be featured on traditional elements in the home, from furniture, crown moulding and ceiling medallions, to wainscoting and fi replace mantels. It can also be used to give the ombré paint technique (a colour scheme that transitions from a lighter to darker shade) to accent walls, with gold high-lights adding a touch of glam as warm colours graduate from light to dark.

More information on the 2016 paint palette by CIL paint can be found at www.cil.ca.

Housing start trends reach a high in SeptemberThe trend measure of housing starts in Canada was 202,506 units in September compared to 195,804 in August, accord-ing to Canada Mortgage and Housing Corporation (CMHC).

“The trend in housing starts is at its highest point since January 2013, as a re-sult of the launch of some major rental housing projects as well as continued strength in condominium construction,” said Bob Dugan, CMHC’s chief economist.

“As a result, trend activity is now above the projected annual pace of around 190,000 new households. This under-scores the continuing need for inventory management to minimize the number of completed but unsold units.”

The trend is a six-month moving average of the monthly seasonally ad-justed annual rates (SAAR) of housing starts. CMHC uses it to complement the monthly SAAR of housing starts in or-der to account for considerable swings in monthly estimates and obtain a more complete picture of the state of Canada’s housing market which can be misleading.

The standalone monthly SAAR was 230,701 units in September, up from 214,255 units in August. Urban starts increased by 7.7% in September to 216,194 units. Multi-unit urban starts increased by 10.5% to 157,919 units in September and the single-detached urban starts segment increased by 0.8% to 58,275 units.

The seasonally adjusted annual rate of urban starts increased in Québec, the Prairies, Atlantic Canada and B.C., but decreased in Ontario.

Rural starts were estimated at a sea-sonally adjusted annual rate of 14,507 units.

CANEWS WATCH

CIL forecasts warm colours for 2016The top paint colours for the year ahead will be warm and down-to-earth, according to paint vendor CIL Paint.


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Castle’s 3rd Annual Scholarship Program was open to Castle members, employees, staff and their families. The $1,500 scholarships recognized students’ academic

excellence, and passion to lead and inspire positive change in their communities.Here are this year’s recipients:

Christopher will be entering the Geomatics Engineering Program at the University of New Brunswick, hoping one day to own his own business. Throughout high school, Chris enjoyed playing numerous sports, taking a leadership role as captain in hockey and cross country. He was involved with Special Olympics swimming, and was a counselor at a specials needs day camp. Chris learned about the monumental challenges many families face, making him appreciate what many take for granted. He belongs to a volunteer �re brigade, volunteers at the local Nursing Home, and is involved with choir, debate, musical cast, youth parliament, and the School Advisory Counsel.

Sponsored by Masstown Hardware Ltd. Masstown, Nova Scotia

Lucas is entering the Bachelor of Science Program at University of Victoria. He hopes to specialize in neuroscience and genetics, hopefully developing e�ective treatments or cures for diseases. Music balances Lucas’ academic and day-to-day life, taking part in concerts held at the local Kelowna Community Theatres. Lucas has also been involved in Taekwondo (second degree black-belt), teaching him self-discipline, determination and focus. He also teaches Taekwondo, and is a positive role model to younger children.

Sponsored by Coast Distributors (Kelowna) Ltd.

Kelowna, British Columbia

Emily is going into the General Studies Program at Memorial University in St. John’s with interests in either Optometry or Pharmacy. Emily was involved in virtually every sport in school, winning Female Athlete of the Year for six years in a row. She was a volunteer coach, worked as a lifeguard, was in the senior high band and on the student leadership team. She won athletic and academic awards, and was the President of her 2015 grad class. Throughout everything she has achieved, Emily has demonstrated leadership and compassion with a special ability to connect and inspire younger athletes.

Sponsored by Warr’s Castle Building Centre Springdale, Newfoundland

Christopher LomondLucas Andrew Emily Edison

Congratulations!2015 Castle Scholarship Winners

Contractor_Advantage_AD_ScholarshipWinners_2015.indd 1 2015-10-02 2:02 PM

http://www.cil.ca

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Innovative Products for Today’s Renovators

Building Blocks

MILWAUKEE TOOL PLANER CONTAINS A POWERFUL MOTOR

Milwaukee Tool’s new M18 3-1/4” Planer for its M18 Cordless system features a powerful motor that delivers up to 14,000 RPMs and a two-blade design for powerful stock removal and depth control.

With 20 locking positions for versatility and accuracy, the new tool has an adjustable depth of 0 to 5/64” (0 to 1.2 mm.). Eliminating the need to re-zero between cuts, the depth dial locks from 0 to 5/64” (0 to 1.2 mm) to increase productivity and minimize downtime.

The M18 3-1/4” Planer also features a rabbet depth of up to 27/64” (1.07 cm) and an innovative adjustable chip ejection feature. This allows users to eject chips on either the le or right side, keeping chips out of their line of site.

Compatible with the entire M18 System, the planer is a

part of Milwaukee’s cordless system that now includes more than 70 cordless Lithium-Ion products.Visit www.milwaukeetool.com for more information.

FASTMAX MEASURING TAPE HAS DETACHABLE HOOK

The FatMax Premium 25’ and 35’ Tape Rules from Stanley have a 13’ standout for greater reach and an exclusive, detachable hook for more convenient measuring.

On the jobsite, the 13’ standout helps where time is lim-ited and maximum performance is a must, the company says. The Tape Rules are sold with a separate over-sized hook a� achment that can be added for framing applica-tions or removed for standard applications. The detach-able hook slides into a small slot on the Tape Rule for convenient storage.

The FatMax Tape Rules also feature an Air-Lock that acts as a shock absorber to protect the Tape’s slide lock when dropped. Should that occur, the Air-Lock will fl ex (due to the hole in the slide lock) and absorb the impact. Also, the fl ex of the Air-Lock and the rubber over-moulds provide some “give” and “traction” when using the slide lock mechanism, providing added comfort.

The FatMax Tape Rule blades are coated in Mylar and features BladeArmor coating for durability and 10 times longer blade life.

The 25’ FatMax Premium Tape Rule (FMHT33502) retails

at approximately $32.99 and the 35’ FatMax Premium Tape Rule (FMHT33509) for approximately $42.99. A 26’/8M FatMax Premium Tape Rule (metric version) will also be available for $32.99.Visit www.stanleytools.com for more information.

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PRODUCT SHOWCASECA


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CLIENT CGC Inc. BLEED SIZE 8.375” x 11.125” COLOUR INFORMATION

DOCKET # 10964 TRIM SIZE 8.125” x 10.875”

PROJECT Shark Ad LIVE AREA 7.0” x 10.0”

APPLICATION Indesign LANGUAGE English

PROOF STAGE 3 SCALE 100%

DATE April, 2015 CONTRACTOR ADVANTAGE

1384 Cornwall RoadOakville ON L6J 7W5

T 905.339.3500F 905.339.3595

Account Manager Jennifer Feijo X 232Art Director Scott Raven X 227

CMYK

CGC InteriorPanel &Finishing Solutions

Unlike imitations that claim lightweight, onlyCGC Sheetrock® Brand UltraLight Panels deliver

on the exacting standards you’d expect fromThe Leader in Lightweight Innovation™. Our patented

lightweight products feature proprietary core and paper technologies, resulting in superior quality and

the lightest gypsum panel of any manufacturer.If you’re using other lightweight gypsum panels, you’re putting the job and your business at risk.

Choose to install CGC Sheetrock® Brand UltraLight Panels so callbacks never leave a bad taste in your

mouth. See why all lightweight is not created equal at cgcinc.com/sheetrock-ultralight

INSIST ON CGC SHEETROCK®BRAND ULTRALIGHT PANELS.

* Not available in all regions

© 2015 CGC A USG COMPANY and/or its a� liates. All rights reserved. The trademarks CGC, DUROCK, FIRECODE, FIRECODE 30, MOLD TOUGH, SHEETROCK, THE LEADER IN LIGHTWEIGHT INNOVATION, IT’S YOUR WORLD. BUILD IT., the CGC logo, the design elements and colours, and related marks are trademarks of USG Corporation or its a� liates.

1/2" CGC SHEETROCK® BRAND ULTRALIGHT PANELS The lightest drywall panel available in Canada

1/2" CGC SHEETROCK® BRAND ULTRALIGHT PANELS 54" 9 foot ceilings with reduced joints

5/8" CGC SHEETROCK® BRAND ULTRALIGHT PANELS FIRECODE 30® Strength and abuse resistance of a thicker panel

5/8" CGC SHEETROCK® BRAND ULTRALIGHT PANELS FIRECODE® X* For all fi re-rated wall and ceiling assemblies

1/2" CGC SHEETROCK® BRAND ULTRALIGHT PANELS MOLD TOUGH® Water and mould resistance

CGC DUROCK® BRAND CEMENT BOARD NEXT GEN Water and mould-resistant tile substrate

Whether it’s because they’re easier to lift, carry and install, or because of the potential productivity gains and safety enhancements, there are a lot of reasons to learn more about the most robust portfolio of lightweight panels available.

CGC LIGHTWEIGHT PANEL SOLUTIONS PERFORMANCE

USING ANY OTHER LIGHTWEIGHT BOARD COULD COME BACK TO BITE YOU!

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Building Blocks

BRUSHLESS HAMMER DRILL KIT FEATURES HIGH TORQUE

Makita’s ½” 18V Lithium Brushless Hammer Drill Kit (DH-P481RTE) features 21 clutch se� ings that deliver 1090 inch-lbs. of torque.

The brushless DC motor has a high power-to-weight and size ratio and generates less heat buildup. Featured eXtreme Protection Technology (XPT) off ers protection against dust, debris and liquids for optimal performance in extreme conditions.

The hammer drill kit’s ba� ery fuel gauge indicates ap-proximate remaining power, while its ba� ery protection system provides over-discharge, temperature and circuit protection for enhanced performance, ba� ery cycle life and overall ba� ery life. All metal gears provide more effi cient power transmission.

The kit includes two 18V (5.0 Ah) Li-Ion ba� eries, a rapid charger that takes only 45 minutes per charge, ba� ery cov-er and side handle, as well as two double-ended bits, a bit

holder, depth gauge, hook and plastic carrying case.Visit www.makitatools.com for more information.

GROUT REMOVAL BLADE CUTS COSTS

EAB Tool Company’s three-in-one 2-3/4” grout/mortar removal blade is an industrial quality oscillating tool that eliminates the need to purchase a tungsten carbide rasp, segment saw blade and fi nger rasp, saving time and expense.

The blade features an industrial quality tungsten carbide Riff coated sanding plate for removing mortar and tile ad-hesive, complete edge and face carbide coating for material removal into corners and tight edges, and the combination of rounded, fl at and pointed cu� ing edges allows for precise joint routing of wall and fl oor tiles. An OIS 12-point mounting system provides precise handling and effi cient power transfer.Visit www.eabtool.com for more information.

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PRODUCT SHOWCASECA


CLIENT CGC Inc. BLEED SIZE 8.375” x 11.125” COLOUR INFORMATION

DOCKET # 10964 TRIM SIZE 8.125” x 10.875”

PROJECT Shark Ad LIVE AREA 7.0” x 10.0”

APPLICATION Indesign LANGUAGE English

PROOF STAGE 3 SCALE 100%

DATE April, 2015 CONTRACTOR ADVANTAGE

1384 Cornwall RoadOakville ON L6J 7W5

T 905.339.3500F 905.339.3595

Account Manager Jennifer Feijo X 232Art Director Scott Raven X 227

CMYK

CGC InteriorPanel &Finishing Solutions

Unlike imitations that claim lightweight, onlyCGC Sheetrock® Brand UltraLight Panels deliver

on the exacting standards you’d expect fromThe Leader in Lightweight Innovation™. Our patented

lightweight products feature proprietary core and paper technologies, resulting in superior quality and

the lightest gypsum panel of any manufacturer.If you’re using other lightweight gypsum panels, you’re putting the job and your business at risk.

Choose to install CGC Sheetrock® Brand UltraLight Panels so callbacks never leave a bad taste in your

mouth. See why all lightweight is not created equal at cgcinc.com/sheetrock-ultralight

INSIST ON CGC SHEETROCK®BRAND ULTRALIGHT PANELS.

* Not available in all regions

© 2015 CGC A USG COMPANY and/or its a� liates. All rights reserved. The trademarks CGC, DUROCK, FIRECODE, FIRECODE 30, MOLD TOUGH, SHEETROCK, THE LEADER IN LIGHTWEIGHT INNOVATION, IT’S YOUR WORLD. BUILD IT., the CGC logo, the design elements and colours, and related marks are trademarks of USG Corporation or its a� liates.

1/2" CGC SHEETROCK® BRAND ULTRALIGHT PANELS The lightest drywall panel available in Canada

1/2" CGC SHEETROCK® BRAND ULTRALIGHT PANELS 54" 9 foot ceilings with reduced joints

5/8" CGC SHEETROCK® BRAND ULTRALIGHT PANELS FIRECODE 30® Strength and abuse resistance of a thicker panel

5/8" CGC SHEETROCK® BRAND ULTRALIGHT PANELS FIRECODE® X* For all fi re-rated wall and ceiling assemblies

1/2" CGC SHEETROCK® BRAND ULTRALIGHT PANELS MOLD TOUGH® Water and mould resistance

CGC DUROCK® BRAND CEMENT BOARD NEXT GEN Water and mould-resistant tile substrate

Whether it’s because they’re easier to lift, carry and install, or because of the potential productivity gains and safety enhancements, there are a lot of reasons to learn more about the most robust portfolio of lightweight panels available.

CGC LIGHTWEIGHT PANEL SOLUTIONS PERFORMANCE

USING ANY OTHER LIGHTWEIGHT BOARD COULD COME BACK TO BITE YOU!

http://www.makitatools.com

http://www.eabtool.com

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Gift Card Ad November December Separated UPDATED.indd 1 2015-10-28 10:14 AM

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Building Blocks

XPS FOAM INSULATION AN ALL-IN-ONE SOLUTION

Styrofoam Cladmate CM20 extruded polystyrene foam from Dow Building Solutions is a Type 3, 20 psi, multi-purpose rigid foam insulation that can be used in all residential and agricultural construction applications both above and below grade, under slab and in interior and exterior wall applications.

Currently available in Ontario, Quebec and Atlantic Can-ada, the insulation is designed with builders and contractors in mind, providing them with one solution regardless of the application. It provides a continuous layer of insulation to help reduce thermal bridging and energy loss, consistent indoor temperature and protection from moisture intrusion. Cladmate CM20 insulation provides a high R-value of R-5 per inch, reduces potential for condensation in wall cavities and is durable to help protect home value.Visit www.building.dow.com for more information.

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TASK TOOLS • East 1.800.268.2304 • West 1.800.663.0160 • www.task-tools.com

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The Occupational Health and Safety Act imposes signifi cant obligations on Ontario employers and employ-

ees to promote the safest workplaces pos-sible. Policies, training and regular inspec-tions all help to ensure that workers can feel secure and that businesses operate in a safe and effi cient manner. The con-struction industry, in particular, has a high level of inherent risks, which makes strict adherence to the OHSA essential. Such dangers as machinery, hazardous chemicals and working at heights are obvious, and prompt careful a� ention is essential at all work sites.

Work environments also need to ad-dress other, less visible, aspects of protec-tion for workers. Bill 168, an amendment to the OHSA, came into eff ect in 2010. Similar to existing legislation in several other provinces that address harass-ment and violence in the workplace, Bill 168 addresses violence in the workplace, workplace harassment, and bullying. As the excerpt from the Act sets out below:

Workplace violence means: • The exercise of physical force by a

person against a worker, in a workplace, that causes or could cause physical injury to the worker

• An att empt to exercise physical force against a worker, in a workplace, that

could cause physical injury to the worker• A statement or behaviour that it is

reasonable for a worker to interpret as a threat to exercise physical force against the worker, in a workplace that could cause physical injury to the worker

Workplace harassment means:• Engaging in a course of vexatious

comment or conduct against a worker in a workplace that is known or ought reasonably to be known to be unwelcome

• Workplace harassment may include bullying, intimidating or off ensive jokes or innuendos, displaying or circulating of-fensive pictures or materials, or off ensive or intimidating phone calls

This amendment to the OHSA sup-ports the view that every employee has the right to work free of violence and harassment. As a part of the OHSA, the

same requirements (establishment of a policy, assessment of risk, training and inspections) apply. Organizations with as few as fi ve employees must dra and publish a workplace violence and harass-ment policy, conduct training sessions for all employees, and conduct risk as-sessments to determine if the workplace has any issues with respect to the areas covered under Bill 168.

Establishing a safe workplace with respect to issues rooted in interpersonal relationships can be challenging. Bill 168 is not meant to interfere with the natural exchanges that result from performance management, for example. Providing feedback with respect to the work of an employee is essential. Delivering it in a respectful and positive manner is also necessary to maintain strong workplace morale and avoid potential issues regard-ing harassment under Bill 168.

Under the OHSA, workplace visits by an inspector can happen at any time. Inspectors will not limit their review to containment of physical hazards required under the OHSA, but will also review the workplace violence and harassment policy,

BY SUSAN HODKINSON

Bill 168 & Ontario ContractorsAn amendment in effect since 2010 extends the OHSA to include other less visible aspects of protection for workers.

Susan Hodkinson, is leader of the HR Consulting Group at Crowe Soberman LLP. With over 20 years of experience in HR and Management, Susan has assisted businesses in the con-struction industry to manage their HR risks, understand legal requirements under Ontario Health and Safety Act Bill 168, the Employment Standards Act and the Accessibility for Ontarians with Disabilities Act and to develop appropriate policies.

CASMART MONEY

12 | NOVEMBER/DECEMBER 2015 CONTRACTOR ADVANTAGE

“This amendment to the OHSA supports the

view that every employee has the right to work free of violence

and harassment.”

SMART MONEYCA

and establish that the appropriate training and risk assessments have taken place.

To ensure that they are Bill 168 com-pliant, organizations should ensure that they have the appropriate policies in place and make sure that risk assess-ments are done and duly recorded. Risk assessments seek to determine if there are any issues about mistreatment or bullying at play in the organization. More than simply adhering to a checklist of re-quirements, however, management must make a commitment to ensuring that at every worksite and offi ce location, the purpose of Bill 168 is upheld.

This requirement can result in diffi -cult conversations at times. We all bring diff ering perspectives to the workplace. Each of us could defi ne “bullying” or “ver-bal abuse” in a way that is unique to us and our experiences. It is important to have frank discussions about the code of conduct, values and culture that are important to the organization. Many

times, comments that are made may be unintentionally off ensive to someone. Providing training sessions that discuss respectful workplace treatment can be very helpful, especially in organizations that are culturally diverse, which so many now are.

Workers are also protected under Bill 168 from bullying and mistreatment by individuals outside the organization with whom they may come into contact in the context of their work. Examples of these contacts could include customers, vendors,

trades and sub-trades, government offi -cials and inspectors. Ensuring that inter-actions between employees, and between employees and management, respect the spirit of Bill 168 is more straightforward since a common policy and training pro-gram can be followed and enforced. Deal-ing with other people’s employees, however, can be more challenging. The legislation requires that if an employee reports ha-rassment in the context of his work from an individual outside of the organization, that appropriate steps are taken. These steps would include an investigation, and might involve accommodating the situa-tion by ensuring that the individual em-ployee is not required to work with the party involved, or even deciding that the relationship with the outside individual should be terminated entirely.

Ensuring that this important amend-ment to the OHSA is given thoughtful consideration by management in all or-ganizations is crucial.


installer friendly panels

QualityStoneProducts.comDurable | Quality Design | Save Money | Easy To Install

“The construction industry, in particular,

has a high level of inherent risks, which

makes strict adherence to the OHSA essential.”

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Creating a Cultureof ProductivitySix cultural attributes must be embraced to enhance productivity and maximize profi ts, market share and growth.

BY ERIC BLOOM

What does productivity mean to you? To many, it means more time, money and resources to

get other things done. For example, if you have fi ve people working toward the com-pletion of a specifi ed task and can fi nd a way to complete it using only four people, you can have the fi h person working on something else. Productivity is the art of doing more with the time, money and resources you have at your disposal.

Make no mistake, productivity re-quires change. If your organization views the ability to change as an important busi-ness a� ribute, then ongoing productivity improvement can be the status quo.

If your company is set in its ways, refuses to streamline its processes and shuns innovation, then productivity im-provement is not required.

Given today’s business environment, a company that does not progress will soon stagger under its own weight and fade away.

If you are working at or own this type of fi rm, the best way for you to be productive is by updating your resume. Conversely, an internal productivity cul-ture that continually strives for optimal effi ciency gives your organization the op-

portunity to enhance its market position, maximize its profi ts, increase its market share and positions it for future growth and success.

There are six cultural a� ributes need-ed to give your organization the ability to accept the small and sometimes large changes that productivity enhancements require.

1. Cultural awarenessOne of the most important business a� ri-butes of people leading the productivity charge is cultural awareness. This is the ability to understand your organization’s internal politics, idiosyncrasies, strengths, weaknesses and how it gets things done.

To make ma� ers more complicated, orga-nizations have multiple cultures, called subcultures.

Before moving forward with a pro-ductivity initiative, you must fi rst ask yourself the question “Does this organi-zational change require cultural change fi rst?” The answer may be yes or may be no, it will depend on whether the changes being made are aligned and consistent with the current organizational culture.

2. Innovative mindsetInnovative opportunities to enhance pro-ductivity come in many forms. It could be the successful creation, implementation, reuse and/or improvement of an exist-ing IT or business process that reduces costs, enhances productivity, increases company competitiveness or provides other business value.

Finding these innovative solutions requires a willingness to look at your existing operational processes with a

Eric Bloom is the president and founder of Manager Mechanics LLC, and author of the forthcoming book Productivity Driven Success: Hidden Secrets of Organizational Effi ciency. He is also a syndicated columnist, certifi ed executive coach and an adjunct research advisor. More information can be found at www.ManagerMechanics.com and on Twitter at @EricPBloom.

BUSINESS STRATEGIESCA


“No problem can be solved from the same level of consciousness that created it.”

– Albert Einstein

http://www.ManagerMechanics.com

http://www.ManagerMechanics.com

critical eye, even if you were the one who originally designed them. Albert Einstein once said, “No problem can be solved from the same level of conscious-ness that created it.” That is to say, you must think about your processes from diff erent perspectives if you wish to im-prove them.

3. Management focusLike all organizational initiatives, pro-ductivity related projects must have management support. If not, they most likely will not get funded. If they do get funded, they will eventually wither on the vine. If you are the project’s execu-tive champion, great! If not, you must fi nd one that can provide you with the resources and political clout needed to move your productivity innovation from idea to ongoing business practice.

4. Employee communicationVirtually all productivity enhancements are a form of change, this change must be communicated to those aff ected by it in the following ways:

• Be clear in your own mind about what you want to say

• Be consistent over time in your mes-saging

• Be aware that varying audiences have diff erent needs and worries

• Explain rationale in a way that listen-ers can best relate to the issue

• People are persuaded more by hu-man dimensions than statistical facts

• Showing your genuine passion and enthusiasm has potential to create simi-lar feelings in your listeners

5. Self and organizationallearning Organizational learning is born through a combination of formalized education and business experience, both of which are driven (or suppressed) by the organi-

CABUSINESS STRATEGIES


zation’s internal culture. Educationally, diff erent employees need diff erent types of training in order to grow. Technologists need to learn new technologies. Senior executives need to keep abreast of indus-try trends and corporate best practices. Lastly, all employees need to maximize their interpersonal skills, business skills and emotional intelligence. These skills collectively help IT employees of all levels to not only identify organizational ef-fi ciencies, but also provide the business savvy to make it a reality.

Professional curiosity in both indi-viduals and organizations cause them to be introspective and more aware of their external environment. Introspec-tion causes people to ask the question,

“How can I improve?” External awareness causes people to ask the question, “What can I learn from my surroundings that can help me and/or my company suc-cessfully move forward?” Both of these questions lead to innovative thought and help drive productivity.

6. Confl ict avoidance and resolution Productivity drives change and change drives confl ict. The ability to minimize this confl ict helps facilitate change, which

in turn, drives productivity. Your personal and organizational ability to deal eff ec-tively with confl ict can make or break your ability to enhance organizational productivity.

A good thing to remember if your project is being slowed or stopped by a specifi c individual is that 99% of the time people are not against you, they are for themselves. This means that if you can understand the reason behind someone’s objections, you can very o en turn a presumed adversary into an ally.

When you gain an understanding of your company’s internal culture with respect to these six cultural a� ributes, you can enhance your entire organiza-tion’s productivity. With this knowledge in hand, analyze the impact these factors are having on your organization’s abil-ity to foster innovation, communicate internally, expand corporate knowledge and implement change.

Lastly, where appropriate, devise a plan to slowly move toward a true produc-tivity culture. This culture, in turn, will be your steppingstone toward continu-ous improvement, change management and full utilization of the time, money resources make your organization needs to grow and prosper.

Productivity drives change and change drives confl ict. The ability

to minimize this confl ict helps facilitate change, which in turn,

drives productivity.

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A new book from McGraw-Hill edu-cates readers on how to turn their customers into brand ambassadors so a business can take off like a shot.

Rocket: Eight Lessons to Secure Infi nite Growth tells the story of how sixteen remarkable business leaders created strong brands with customers

who serve as their “apostles” and how those super-fans drive growth exponentially.

Every organization can have customers who are loyal evangelists. They are what Rocket’s authors, business ex-perts at The Boston Consulting Group, call “apostles” due to their faithfulness and inspired storytelling to their friends and family. Still, developing such customers does not just happen overnight; it is a science, art and a business.

The book Rocket brings you the latest practical techniques for knowing your customers’ desires and behaviours in order to deliver rewarding experiences every time, including:

• Creating a “demand space” map and predicting how big a share of it you can win with the proper mix of emo-tional and functional benefi ts that satisfy the a� ributes of that space

• Determining a strategic direction for where to place investment bets, identifying which brands are best suited to win and which are most responsive to investment

• Maintaining a long-term vision to continuously quan-tify and modify for ongoing improvement, while using your successes to convert more champions along the way

With Rocket, the authors say you can rise into a cycle of renewal, energy and power that can launch start-ups to phenomenal success.

The tricky issues faced by family busi-nesses are o en centered on people, both in and out of the family, and in-volve multiple, complex, interrelated systems with many nuances. How these situations are addressed will dramatically infl uence the enterprise’s culture and performance, as well as

family relationships now and into the future.Human Resources in the Family Business: Maximizing

the Power of Your People shows how HR practices can help family fi rms achieve their values-driven goals as a family and a business. Filled with case studies, frameworks and practical tools, this book addresses how to successfully anticipate and manage people issues and opportunities including:

• How to maximize the value of the HR function as a strategic business partner with family owners

• How HR can build on a conscious culture of success

from the family owners’ vision and values• How to employ family members in the business in a

way that works best for the family, business and individuals• When and where HR should interface with the family

and how that is best accomplished• How to recruit, interview and hire the best talent, bal-

ancing the needs of both family and nonfamily members• How to manage employee exits eff ectively, especially

those of family members• How to handle sensitive issues such as underperform-

ing family employees, compensation, substance abuse, etc.Perhaps more than in any other type of company, a

thoughtful, holistic approach to human resources in the family business (and its continuous evolution) is a critical contributor to long-term success, say the authors.

Both books are currently available from www.amazon.ca and

www.chapters.indigo.ca.

ROCKET: EIGHT LESSONS TO SECURE INFINITE GROWTHMcGraw-Hil

HUMAN RESOURCES IN THE FAMILY BUSINESSPalgrave Macmillan

Small Business GrowthTwo books look at how to better leverage two of your most precious resources: customer evangelists and family employees.

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your home with proven safety and performance ratings.

The EcoLogoTM ensures that your Castle insulation product is the environmentally friendly choice.

Castlegard® products can be found exclusively at your local

Castle Building Centres location across Canada.

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The Environmental Choice” certi�es that your energy-saving and eco-friendly insulation product has exceeded the highest health and sustainability standards.

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FEATURE


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Excelling at it is no easy task, but experts agree it has become

much more than simply giving customers what they want.

By David Chilton Saggers

WhyCustomerServiceMatters

What is customer service? It is diffi cult to say, because it means diff erent things to diff erent people. To the executive it means one thing; to the employee it

means something else. To the customer it is diff erent again. Still, there is enough crossover from all three points of view

that a working description of the practice is possible. For Shahan Fancy, corporate sales development manager at Superior Cabinets in Saskatoon, SK., it is delivering on a com-pany’s or product’s brand promise. In other words, says Fancy, “Say what you are going to do for the customer then do what you said you would do.”

Amy Morrell, chair of marketing, entrepreneurship and fashion studies at Centennial College in Toronto, says it is about adding value. She uses the example of the Starbucks coff ee shop chain to make her point. When it came to Canada, she says, service was slower than in coff ee shops already here, but there was more of it. “You felt you were ge� ing more for your money,” Morrell says, who has extensive experience in retail at Canadian Tire and the LCBO, Ontario’s provincial liquor monopoly.

Others, such as Ken Parson, president of the Customer

Service Association of Canada in Vancouver, have yet another take on customer service. He says it is an area of business unto itself, like human resources, and for those who deliver it the best it is the driving force of their enterprise.

Common aspects of customer service include greeting customers as they enter the retail space, asking them what they are looking for and being polite. Less common are com-prehensive product knowledge, good communications skills and problem solving abilities. “Anybody can learn facts and sell product, but you cannot teach empathy.”

The salesperson becomes a trusted advisor. “You go back to him or her. It is about selling confi dence,” says Stephanie Brown, sales manager for kitchens and baths at Cabinetsmith in Barrie, ON.

In other words, it is brand messaging, trust, empathy and service that combine to put the customer at the heart of cus-tomer service: they create a relationship that will endure and, as Brown underlines, will keep customers coming back.

As crucial as these qualities are, they do not exist in limbo, but are delivered by frontline staff .

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day in and day out. Yet these same employees are o en young or part-timers in entry-level positions that sometimes pay well and sometimes not.

How does the owner-contractor keep them adding value, promot-ing the company or its brand and recognizing how important their contributions are? One key is training, a consideration that Morell calls “incredibly important.” Another is recognizing how valuable frontline employees are and how they need to feel empowered. However, Morrell notes that there is so much executive control these days that employees do not feel as though they can make the most common sense decisions on their own.

Fancy too emphasizes the importance of empowering employ-ees. “Everyone needs to be empowered to achieve corporate goals,” he says, recalling a U.S. health food fi rm that gave its employees permission to off er customers credits or other rewards of up to $50, no questions asked.

Empowerment can come from the top, but where does the train-ing come from? Parson says there are two courses at the British Columbia Institute of Technology’s campuses in Vancouver and elsewhere in the province, and there are private and public colleges across the country that off er customer service training, as well many sites where on-line instruction is available.

Easy access to such education is one thing, but as Parson points out, access without employees having the motivation to pursue it is something else again. Motivation is a tricky beast.

At Superior Cabinets, for example, one way the company got its employees to buy into its customer service goals was to embrace complete corporate transparency.

“You have to be transparent from the day-to-day to full fi nan-cials,” says Fancy. Beyond being open and honest with staff , there is another way, an old-fashioned way, to motivate them.

It is money, whether in cold hard cash on payday or in bonuses twice a year. “Humans are driven by incentives no ma� er what,” says Fancy. If that is the case, then company owners also have a clear incentive in front of them: acknowledge the 10-80-10 principle.

As Morrell explains it, 10% of employees are pleased to come to work, are engaged in their jobs, and so on. The next 80% take their cues from that 10% and will eventually align themselves with that group at the top. The bo� om 10% will not fall in with that 80% and will remain a drag on the company. Still, as Parson notes, the lowest 10% of any company tends not to stick around too long.

So, it has been established that to deliver customer service companies need trained, empathetic staff that are quick on their feet, and authorized to make decisions themselves, rather than refer every problem or query to someone above them. Or as Brown puts it: “Process o en gets in the way of common sense.”

What then about that old retailing slogan that the customer is always right? Is the customer always right? Brown puts it this way: “What the customer needs is always right, and you need to fi nd a way to meet that need if you can.” Parson agrees.

He points out that saying the customer is always right is a good slogan, but what is be� er than that is always pu� ing the customer fi rst. Fancy tweaks his opinion just a bit diff erently.

He says the customer is always right, if the customer is right for the product or service a company provides. When ma� ers go awry, companies should learn to recover well from their mistakes, he adds, because that too is part of fi rst class customer service.

Customer Service TalkKen Parson is president of the Customer Service Association of Canada in Vancouver. The Association began in 2010 and has 600 members.

Q. Is there a working definition of what customer service actually is?A. Customer service is an old term that used to mean: take care of your customers and give them what they want, serve them what they ask for. Then it progressed quite a bit to customer experience management, then customer relationship management. Now it has become a business area of its own, much like HR, marketing and sales.

Q. What are some of the defining characteristics of customer service? A. Being attentive to the customer, trying to help them, asking what they are looking for, what projects are they working on and seeing the customer through the entire process. They may be considering renovations and they are looking at flooring or carpeting, so walk them through the entire project.

Q. To deliver customer service, it has to come from the employees. How do they do it?A. The key point is creating a relationship with the customer, which in turn translates into profit. I think a lot of companies still see customer service as the pyramid. We have got the CEO at the top and he runs the organization like the army. More progressive companies invert that pyramid so you have got the CEO on the bottom.

Q. How do you get employees, who are the public face of the company, onside and to deliver ever-better customer service?A. That is a million dollar question. A component of that is training, and where does a customer service person get training? There are not many training courses around. At the British Columbia Institute of Technology they have two customer training courses, and there are lots of programs on the Internet, but first of all you have to motivate staff to take training. On the other hand some large corporations have an in-house customer service training program, although it is more directed towards product training.

There is more to it. It is an attitude. Some people are really good at customer service and they make a real good connection with the customer. I think it is more people skills than training.

Q. What can you do through customer service to keep customers coming back?A. One association member greets you right at the door, and asks, “How can I help you? What are you working on?” Staff is instructed to approach customers and to take them over to the relevant department. All that is, is to build a relationship, so when customers need more paint they come back to the same store.

Q. Is the customer always right?A. That is a good slogan, but that is not the real world. The real world is: how are we going to handle this situation to achieve the best outcome for the customer; so the customer goes away feeling satisfied and will be willing to return to business with the company.

This interview has been edited for length and clarity.

FEATURE


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Few documents infl uence a contractor’s work more than building, plumbing, energy and fi re codes. Their pages govern everything from product choices to dimensions, dictate how structures take shape and determine how the assembled pieces should perform.

They are also being reconstructed.While provincial and local codes carry the weight of law, the national codes on

which they are modelled are scheduled to introduce no fewer than 560 revisions this December. The National Building Code will include 358 changes of its own. Another 97 are in the National Fire Code, 28 in the National Plumbing Code and 77 in the National Energy Code. The 2015 edition of the building and plumbing codes will even introduce references to sustainable building practices and water use.

Reaching this point was no small feat. Proposed changes emerged over several years and had to be reviewed by nine standing commi� ees including volunteers from diff erent

The Code The National

Building Code is

being reconstructed

and you need to

know how it will

reshape your work.

By John G. Smith

FEATURE


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The Code

regions and with diff erent areas of expertise. “Anyone can put in a code change request,” says Frank Lohmann, senior techni-cal advisor with the National Research Council. Each fall, the commi� ees distributed proposed ideas along with rationales, costs and enforcement challenges. Comments were collected. Further changes were made.

Now we have arrived at the 2015 edition, which will replace its 2010 predecessor and begin to reshape codes at the provincial and local levels.

Look no further than the rules governing stairs, ramps, handrails and guards for an example of how sweeping some of the reforms will be. The steps inside dwelling units now require minimum runs of 255 mm, compared to 210 mm. The maximum runs have been deleted altogether.

It is a ma� er of public safety. Stair di-mensions are believed to contribute to 314 deaths and 100,000 injuries a year as people lose their footing.

“The larger run dimension will increase the likelihood that you will be able to catch yourself before you fall,” Lohmann explains. “There are so many things we cannot address as building code writers, but in the end the run dimension was the single-biggest eff ect we could make to mitigate any fall that happens. There were also some changes on hand rails, hand rail design and where hand rails start.”

If this makes such a diff erence, why not adopt the 280 mm runs required of public stairways? Builders pushed back with arguments about the required space, design changes and cost. Counter arguments focused on the productivity lost through injuries. The end result was the compromise that the editing process was designed to support.

Maybe it was more than that. “Some people call it compro-mise. Other people call it eff ective regulation,” Lohmann says. “What is it that we need to achieve here, and does the change achieve a smart regulation that is cost-eff ective and achieves the benefi t?”

“Both the step dimensions and the guards, these were very polarizing issues… between builders and contractors on one side and public health advocates on the other side. One side was saying it was not enough, we can still do be� er, and on the other side they were saying that you are really increasing the

cost and making this intrusive,” he says.Lohmann describes the conversations about stairs as long,

detailed and circular.Circular in more ways than one. Spiral stairs, which have

not traditionally been in the Building Code’s Part 9 that gov-erns small buildings, are also being introduced. “They are not allowed to be exit stairs, but they generally follow the design rules that were already required in other codes,” Lohmann says, referring to the National Fire Protection Association Code and selected local bylaws as examples. Stair guards also need to be diffi cult to climb at elevations above 4.2 m.

The level of soundproofi ng between diff erent dwellings is being updated, too. While the Building Code has tradi-

tionally required the walls and fl oors between dwelling units to have minimum acoustic

ratings, another layer has been added to the rules to consider how walls, fl oors

and ceilings connect diff erent units and contribute to “fl anking” noise.

New calculations and design methods are being introduced for architects and engineers, while builders are ge� ing pre-scriptive requirements that identify diff erent separating assemblies and show how the junctions between separating

and fl anking walls need to be constructed.

“If you have a multi-unit resi-dential building with a couple of

suites on top of each other or beside each other, you now will have to consider

whether you put the joists that support the fl oor parallel to separating walls between the dwell-

ing units, or whether you can aff ord to run them across. If you had a design where the joists run across two diff erent dwell-ing units, you would have a much higher sound transmission because you have a connection there. If you change the design of that building to emphasize fewer structural connections between the dwelling units, including all the fl anking walls and fl oors, you would have a be� er result. That is what the requirements are asking for,” he says. “Now you need to also look at how you connect them. How do I build the structural connection of my fl anking wall? Does it help if I put and extra layer of gypsum board? What do I do if there is a concrete fl oor? It just requires a bit of thinking.”

Other changes involve updating old reference standards. Roofi ng and waterproofi ng rules included about 40 of those,

maximum runs have been deleted altogether.It is a ma� er of public safety. Stair di-

mensions are believed to contribute to 314 deaths and 100,000 injuries a year

hand rail design and where hand

If this makes such a diff erence, why not adopt the 280 mm runs required of public

tionally required the walls and fl oors between dwelling units to have minimum acoustic

ratings, another layer has been added to the rules to consider how walls, fl oors

and ceilings connect diff erent units and contribute to “fl anking” noise.

dential building with a couple of suites on top of each other or beside

each other, you now will have to consider whether you put the joists that support the

“In one case, when we talked about

the application of waterproofi ng material,

we actually put requirements into the code because we

could not fi nd any other standards that would require that.”


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MOULDING

and some were so old that labs would no longer test the related materials, Lohmann says. Situ-ations like this actually created a business risk for anyone who followed the code. A product that was fi ne for the U.S. and had an ASTM label might not meet the standard actually required in Canada’s Building Code. “The building would still be water-proof or damp-proof, but just not with the material that would be referenced,” he explains.

In most cases, those changes involve using pre-existing inter-national standards, but there are exceptions. “In one case, when we talked about the application of waterproofi ng material, we actually put requirements into the code because we could not fi nd any other standards that would require that.”

A new generation of build-ing materials is also being in-troduced. Exterior Insulating Finish Systems (EIFS), clad-ding that looks like stucco and includes insulation, now includes prescriptive require-ments that reference material, design and installation standards published by ULC. This eliminates the need to request an engineering le� er or Canadian Construction Materi-als Centre (CCMC) evaluation any time you want to use it.

Structural safety, meanwhile, is being enhanced when it comes to resisting lateral loads from earthquakes. The predict-ing model was improved last year, determining what the actual load would be on structures across Canada, complete with references to the swings that could be expected in particular locations. There are be� er design procedures and prescriptive requirements for low-rise buildings, which refer to connections and the way framing is secured against lateral loads.

The Plumbing Code will include new rules for water ef-fi ciency, such as maximum fl ow rates for fi xtures, similar to the rules already in place for Ontario. Eventually, the focus on sustainability could look at the way grey water and rainwater are handled, Lohmann adds.

Now it is a ma� er of waiting for the codes to make their way into laws, and this takes time; a lot of time. Alberta, for example, adopted the 2010 code only as recently as last year. “In the last fi ve years they have had three elections, two fl oods and, I think, a drought, and all of these issues have, I think, stifl ed the ability to present a bill in the legislature to adopt building codes. Essen-tially, other things were always more important or when they had elections they had to start over,” Lohmann says. “We have 10 provinces and three territories, and we probably have as many diff erent adoption and adapta-

tion processes.” There is no guarantee that

all of these changes will be ad-opted by each jurisdiction, but there is a good chance that they will be. Every province and territory had a seat at the table during discussions. The standing commi� ees are overseen by the 36-member

Canadian Commission on Building and Fire Codes, which

is advised by a policy and adviso-ry commi� ee from the provinces

and territories.Alberta has even become one of the

jurisdictions to change the way future codes are adopted. Rather than reviewing

codes to decide what to adopt through legislation, there is now an automatic reference to the updated rules. “Whenever there is a new national model code, it will be in ef-fect a year later,” Lohmann says, with one exception: because it adopted the 2010 code only last year, the latest round of changes is scheduled to be introduced in two years.

Delays in adopting such changes carry a cost, particularly for builders who work in more than one jurisdiction or manu-facturers who are trying to introduce products that can be used in more than one location.

It is why Lohmann hopes more jurisdictions follow Alberta’s example, and adopt codes by referencing the most recent na-tional versions. “The industry can play a role in telling provinces that you are not doing us a favour by waiting longer,” he says.

waterproofi ng material, we actually

published by ULC. This eliminates the need to request an engineering le� er or Canadian Construction Materi-als Centre (CCMC) evaluation any time you

over,” Lohmann says. “We have 10 provinces and three territories, and we probably have as many diff erent adoption and adapta-

tion processes.”

is advised by a policy and adviso-ry commi� ee from the provinces

and territories.Alberta has even become one of the

jurisdictions to change the way future codes are adopted. Rather than reviewing

“Delays in adopting such changes carry a cost,

particularly for builders who work in more than one

jurisdiction or manufacturers who are trying to introduce products that can be used in

more than one location.”

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MOULDINGThey can quickly improve a room’s

design, but homeowners need to be educated to recognize their value.

By Lawrence Cummer

MOULDINGThey can quickly improve a room’s

design, but homeowners need to be educated to recognize their value.

Magic

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http://www.metrie.com


THIS ISthen&NOW

SHOWN HERE:

FINISHING COLLECTION

A PERFECT F ITEvery moulding element within each Collection has been meticulously

designed, so that every joint and reveal flows seamlessly.

PROPORTION IS EVERYTHINGThen & Now Finishing Collections™ include elements in a range

of sizes to complement the proportions of any room.

UNIQUE IKONS ™

Versatile rosette blocks that add to the design detail of mantles,

walls, ceilings, doors and windows.

Metrie™ Then & Now Finishing Collections™

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A li� le bit of millwork can go far towards transform-ing a room or home. Still it o en gets short shri , overlooked in lieu of upgrades such as hardwood fl oors or new stainless steel appliances.

Experts say this is changing, but in order for it to really happen demands work around consumer education by contac-tors and vendors alike, so homeowners can be� er understand millwork’s value, says Jon Dickinson, senior director of national accounts and business development at Metrie. Contractors who do can help their clients turn their rooms from functional into a thing of beauty.

“Mouldings and millwork were almost like an a erthought before,” Dickinson says. “They were not being seen as one of the core fi nishings of a house. He adds that, despite their “dramatic” impact on design, a builder focus on function over form has been partly to blame for this homeowner a� itude.

“Millwork was just installed to be practical. ‘By the way, we’ve got to fi ll all those 6’8” holes throughout the house, we need some doors; we’ve got to cover that crack between the fl oor and the drywall, so we be� er buy some baseboard.’”

“Doors and mouldings were bought for functional reasons versus aspirational ones, but now they are being seen as much

more than just practical.”Homeowners can also become fl abbergasted by the sea of

white they get lost in while walking the mouldings and trim isles of their local retailer, Dickinson says. Here, of course, is an opportunity for contractors well-versed in millwork options and application to add greater value. “It is a very overwhelming process for the homeowner, and there is not a lot of education out there. That has been identifi ed and what we are doing at Metrie is making investments in educating the consumer around how much millwork increases the value of their homes.”

It is not just the homeowner that must be educated on that value, though, but contractors, builders, developers, designers and architects. “Even realtors need to be added to that mix,” Dickinson says. “I bought a house a couple years ago, and we went to 45 homes and I would ask every realtor what the mould-ings were made out of and nobody could tell me, but ask them what kind of fl oors are they, the answer comes immediately.”

Of course, if homeowners and builders pay greater a� en-tion to the function of millwork, it is likely because the origins for many types of it are rooted in their practical purposes: baseboards to resist shoe scuff s; chair rails to protect walls; door and window trim to block both dra and insect invaders.

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Marianne Thompson, vice-president of sales and market-ing at Alexandria Moulding echoes the need to be� er educate consumers and contactors around the major design value millwork aff ords. “The challenge we have with moulding is it is a functional product, so if it is actually doing its job, why does a consumer change it?” she rhetorically asks.

By analyzing the buying and shopping trends of its con-sumers, Alexandria has concluded a few things are driving homeowners to replace specifi c mouldings; one of them being other renovations, particularly fl ooring.

“The number one item that people search for from us is baseboards,” she says. “The reason for that is that a lot of people are fi nding it very economical to upgrade their fl oors lately, and fl ooring touches baseboards. This presents a question for homeowners when upgrading fl oors, ‘Should we leave it or should we change it?’”

Flooring contractors hired to install that stylish hardwood fl oor may therefore fi nd it the perfect time to talk with home-owners about adding a baseboard upgrade, or other matching mouldings and trim as well. In fact, some fl ooring contractors have begun the practice of throwing in new baseboards as an easy value-add, but this may be a case of buyer beware, Thompson warns.

“We have friends who were going to have their fl ooring installed and they said, ‘Oh, and we get baseboards with the fl oor.’ I said, ‘You do? what kind of baseboards?’ ‘I don’t know, they are 4”,’ she replied.” The contractor gave the homeowner absolutely no options, Thompson says, and the “homeowner was not even being educated on the extra value, if any, they were receiving.”

Skip the rip and replaceOne thing that vendors and contractors can educate homeown-ers on is the fact that existing millwork may not need to be ripped out and replaced to be improved. Instead the potential to build on it can be looked at.

For example, Thompson says to consider leaving a small gap above a baseboard and running a simple panel trim across the wall; once the gap and millwork are both painted the same colour it will appear as one larger more elaborate piece.

“It creates the visual eff ect that it is one solid piece of base-board, but at a fraction of the cost.”

The same build-up eff ect can be applied around the room to other areas of trim or moulding. For a crown that is too small for a room, Thompson suggests a 2” gap and a line of chair rail positioned both below the moulding and on the ceiling creates

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a dramatic effect.She adds that once you start combining pieces the sky

is the limit to this sort of cost-effective upgrade. To help homeowners avoid becoming overwhelmed by options, many experts recommend you bring not only photos of past work, but small examples of the build-ups you have created, so clients can be�er visualize them and their dimensions.

Even for simple jobs, Thompson recommends that homeowners see a single piece of millwork in their home before a full purchase, so it can be seen in all three-di-mensions in its final location. Of course, it may be even be�er if you can bring customers to a show room to see the millwork in use.

Style by collectionsTo further help builders, contractors and homeowners to navigate the high number of options available, Metrie a few years ago worked with the Design Council to launch a series of interior finishing collections that combine doors and mouldings matching different styles.

These five collections (Fashion Forward, True Cra, Pre�y Simple, French Curves and Very Square) are designed to take the guesswork out of combining doors, mouldings and trims. In addition, the company produced a short online quiz (h�p://metrie.com/style-quiz/) that contractors can direct homeowners to as a fun way to help inspire them or give them an idea of their design leanings.

The availability of completely painted MDF moulding lines, such as those offered by Alexandria, is another im-portant product evolution. It is a significant development from the earlier days when raw MDF was even difficult to prime. “We now not only have product offered pre-primed, but also pre-painted. It makes it easier for the contractor to install, especially if they are usually flooring or windows installers,” says Thompson.

Contemporary trendingFrom a design trend perspective, experts say homeowners today are leaning toward contemporary (or transitional) designs over more traditional ones. Contemporary designs are sleek and simple and feature a lot of horizontal lines and use of texture, where traditional designs tend to feature a rich, heavier look with more wood tones.

Transitional is, as the name suggests, at a stage between the two; a style seen in examples such as shaker doors. Contemporary designs can create visual tension, accord-ing to some experts, causing some homeowners to find transitional designs more comfortable.

“There is definitely a trend towards the transitional and contemporary kind of looks,” says Nicole Webster, designer at Elizabeth Metcalfe Interiors & Design out of Mississauga, Ont. “A lot of inspiration is coming from ho-tel design, so in the way things are finished, there is a lot less heavy trim work being done creating a cleaner more contemporary look.

“A lot of wall paneling with reveals, but we are also seeing a lot less heavy recessed paneling work happening;


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it is a lot more sophisticated and quiet.”Metal is making resurgence in high-end renovations, Webster

says, both in the form of custom jobs adding metal elements to millwork, but also lacquer finishes that can give wood the appearance of metal. “It works really well, and instead of pay-ing the high price for custom metal work, sometimes we are ge�ing the same effect from a lacquer.”

More than mouldingOf course millwork incorporates more than crown and base-board mouldings. “Another trend we are seeing is the addition of backband applied to a window casing,” Thompson says. “It is almost like creating a picture frame around the window and a huge aesthetic upgrade to the home.”

Adding new moulding or trims to cabinetry can be cost-effective upgrades during a kitchen or bathroom renovation, again, without the full rip-and-replace. “A very simple way to dress up an existing cabinet is by adding crown moulding to the top of it or panel mould to the face of the door. There are lots of ways to enhance something already existing,” she adds.

Of course, custom cabinets, like those Webster tends to have built for her high-end clientele, created by a top-notch cabinet maker, are an option when budget exists, and not always a huge difference in cost.

Stairs are another place millwork is becoming more popu-lar, through the addition of stair treads and risers. “There is a huge trend for homeowners to get that dirty carpet off their stairs and transform it with a tread,” Thompson says. To that end, Alexandria has developed its SimpleTread stair tread cap and riser system to fit over existing stair systems and quickly convert them to either an oak or maple hardwood.

Wall treatments are trending as well, according to Dickinson. “One of the things people have started to recognize is there are more ways to decorate your walls than just art. You can use wainscot moulding or decorative moulds or chair rails to create whatever look you are trying to achieve.”

In most cases, the products in question are not new, he points out. “It is just that people are now saying, ‘I can actually use that in my den or library.’ So now they are just being thought of more oen, and a lot of that goes back to people being educated.”

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Interior doors are a source of privacy, comfort, and sound reduction within the home. They provide openings to different sections of living spaces while helping to define the personality of each room. Whether a customer is looking for sound reduction, privacy, or a luxurious decorative feature, JELD-WEN has a door style to satisfy the homeowner’s needs while making a statement about their personality

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FEATURE


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CACACA

Any fan of infomercials will recognize the Clapper. The sound-activated switch can be controlled from anywhere in a room. Just put your hands together and see if you can resist singing the jingle.

“Clap on. Clap off . The Clapper.”It is hardly the only tool that helps homeowners control

environments. Programmable timers activate everything from stoves to sprinklers. Thermostats vary interior temperatures depending on the time of day. Motion sensors trigger lamps whenever someone enters or leaves a particular space.

Increasingly, however, the devices can also be controlled from afar.

The so-called Internet of Things now makes it possible to connect everyday objects by exchanging data. Smartphones are responsible for much of the interest, shi ing controls from mounted screens and desktop computers into a pocket. “Wherever you go, your home is with you,” says Rasel Miah of AV Expert, which installs smart home systems around O� awa. “You can almost program the way you think into a smart device.”

“Smart phones have really changed the game,” agrees Bill Richardson, vice president of marketing and sales at Rainforest Automation. “In the past, if you look at systems like Control4, they all had some kind of touch screen that you had to install in the wall or your table. Those things cost $500 to $1,000 or

SMARTSMARTSMARTIdeasThe Internet of Things has created smart homes,

but they require diff erent thinking.

By John G. Smith

Interior doors are a source of privacy, comfort, and sound reduction within the home. They provide openings to different sections of living spaces while helping to define the personality of each room. Whether a customer is looking for sound reduction, privacy, or a luxurious decorative feature, JELD-WEN has a door style to satisfy the homeowner’s needs while making a statement about their personality

Help clients choose from a variety of door materials like Custom Wood, Stile and Rail Wood, Moulded Wood Composite, and Flushed Wood Composite, then put a personalized finishing touch on their home by choosing from a nearly endless selection of wood species, patterns, styles and glass inserts.

Exceed the expectations of your customers with an endless selection of interior doors

To explore our wide selection of interior doors,

go to jeld-wen.ca


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you had to have a computer you were not using. Now it is an app on your phone, and it is free, and you already have the screen and you already have the phone.”

Even be� er, some of the devices can reprogram themselves. Nest Labs developed a learning thermostat that combines information on temperatures and personal schedules, and adjusts temperatures accordingly. The advanced versions can control everything from humidifi ers to dual-fuel systems that combine heat pumps and furnaces.

When it comes to interest in smart homes, that was one of the biggest game changers of all, Richardson says, but not because of the functionality or the promise to save energy bills. “They made the thermostat an object of desire. It was like an iPhone,” he says. “That was the genius. Finding something that was a� ractive to put on the wall. It was art.” Perhaps there should be li� le wonder that Nest’s co-founders were once Apple engineers.

“In the past, people always tried to make products that were more cost-eff ective,” Richardson says. Even his own company embraced that focus when providing its fi rst energy control systems.

The sales pitches that work for building managers and industrial users, however, o en fail to pique the interest of homeowners. This is why he suggests homebuilders should focus on emotions when promoting “smart” options.

“It is really a toy for people who have much more money, and they do not want the cheap stuff ,” he says, referring to factors that drive early adopters. Want to know which customers might be swayed by related devices? Look for those who are installing dedicated areas for home theatres, or building custom homes.

Smart homes can adjust “temperatures” in more ways than one. Products such as Philips Hue bulbs, for example, give people the chance to control the tone and contrast of lights,

and use the power of LEDs to produce millions of colour hues. That level of control is particularly interesting to Richardson’s wife. “She thinks that fl uorescent lights are a cosmetic crime.”

Smart features also involve more than looks alone. Sensors in a utility room can send warnings through a phone if a water tank begins to leak or a sump pump fails. Electronic locks make it possible to secure every door with the tap of a single key.

“It is all really helping people who are disabled,” adds Miah, referring to the sense of independence that can be realized if people can more easily control home appliances. Piles of re-motes can also be replaced with a single device, and security systems will generate two-way video links to homeowners as soon as someone presses a doorbell.

Few features have captured the public’s consciousness more than the promise of security. Results of a North American survey published in iControl State of the Smart Home 2015 found that 90% of homeowners say security is the top reason for a smart home system. Cameras and sensors warn about intruders, and smart locks activate simply when someone approaches with a properly programmed smart phone. Garage door openers can send alerts when le open and give homeowners the power to close the doors from afar. No more need to turn the car around and check to see if everything was locked up tight.

Still, a poorly designed smart home can actually introduce security issues. A recent report by HP noted that devices with weak passwords or other loopholes could lead to breaches elsewhere in a network. It recommends considering security when looking at various features, and choosing strong pass-words whenever the option is available. That means something other than 1-2-3-4.

As convenient as smart home devices can be, contractors can enhance the experience by pre-programming all the related controls. Integrated audio-video systems off er some of the


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most common examples of available options. Want to activate the right number of components to watch a movie or play a video game? Need to adjust the volume or close the blinds? No problem.

A smart home system is about more than controlling a single system. A large-scale automation project in a new home could run $30,000 or more, Miah says. One of his recent proj-ects involved integrating controls for security; an AV system with a pair of speakers in each room, and home theatre in the basement; lighting inside and outside the house; thermostat; garage door opener; and water system.

“Imagine the wires you have coming into one location.”Yes, even given the growth in Wi-Fi networks and Bluetooth

devices, there is still a case to be made for well-planned physi-cal connections.

There is a science to wiring homes for the added controls, Miah says. Cameras, for example, tend to need a higher grade of wiring than audio speakers.

This is an area where building contractors can help their customers prepare for the future.

When Richardson built his home about 15 years ago, he ensured that each room had two coaxial cables, Cat6 wires and fi bre, all feeding through a single wiring closet. “When you are building it, if you can run one wire or 20 wires, it is all the same labour price,” he says. “A lot of people now are pu� ing in structured wiring systems. Rather than pulling one cable through the walls they are running conduit through the walls, or a bunch of dark cable that is not connected to anything yet.”

“A lot of the product that comes out is wireless, but it is wire-less because it is intended to drop into an existing home. If you have an opportunity to put it in the house, why would you go wireless when you can have the wires there? The performance

is going to be be� er,” he says. Then the wireless features can be introduced to enhance the overall system. Temperature and motion sensors are o en most eff ective when integrated with touch-screen controls mounted around the house.

“The complex wiring still exists in terms of sensors and panels that need to be there, but the Bluetooth helps to com-municate between the devices,” Miah explains.

He also makes a case for redundant wiring, which can save valuable time if any wires are cut or nicked during a home’s fi nishing. “How do you run it from the second fl oor to the base-ment without cu� ing holes in the wall?” he asks. The solution can be as simple as running 2” conduit from the a� ic to the basement. “That should be done in every home.”

Success is simply a ma� er of planning. “The biggest chal-lenge is actually designing it,” says Miah, referring to smart homes. Careful assessments with a client will help to establish a vision about what they hope to accomplish.

It all helps to make the case for integrating smart controls as far down the line as a power meter. Richardson, for example, refers to the capabilities of smart panels, which make it possible to monitor every circuit. “It is possible you could get remote control of every breaker, circuit by circuit, which is kind of cool.”

When it comes to all the controls, meanwhile, the most coveted options are highly integrated.

“Everybody has an app now and you have 20 apps on your phone, and you have to switch apps in order to do anything,” Richardson says. Rainforest off ers the single screen. Soon, USB sticks will be plugged into gateways to control everything from lightbulbs to smart plugs and thermostats. “We have a whole range of products we have integrated with,” he says.

There are more systems to come. Companies like Belkin have even introduced smart Crock Pots. It seems that wherever a power source exists, a new level of control is possible.


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Shut the

on energy waste

Shut the

on energy wastewindow

The latest Energy Star criteria could aff ect how you and your customers choose windows.

By Stefan Dubowski

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In the past, only your most green-minded clients would specify Energy Star-rated windows for their new-build or renovation work. How things change. Today, Energy Star is not just a nice-to-have option. It is practically required.

“In many markets, the building codes say windows must have a U-value of 1.6 or lower,” notes Allan Doyle, general manager of Global Windows and Doors in Richibucto, N.B. That number, 1.6, coincides with the U-value (also known as U-factor) level at which a window must perform for the product to qualify for the Energy Star program. “If you have a building inspector looking for labels on the product, they will want to make sure the windows meet the requirement.”

That is one of the reasons you should seriously consider in-stalling only Energy Star-rated windows. You know they will pass muster with the inspectors.

Keep in mind the fact that your clients are increasingly energy conscious, too.

“I think energy effi ciency is more top of mind than it ever has been,” says Tracy Nadiger, director of marketing with All Weather Windows in Edmonton. “The general consumer expects an energy effi cient product when purchasing anything these days, from appliances to windows or doors.”

So what is Energy Star all about? Read on to learn the details of this environmentally-focused program and how it might aff ect your next window installation project.

Energy Star: launched in the U.S., made for CanadaEnergy Star is an international standard for energy-effi cient products. Devices that carry the Energy Star mark generally use 20 to 30% less energy than non-Energy Star products.

The U.S. Environmental Protection Agency (EPA) and Depart-ment of Energy created the standard in 1992. Since then, a number of other countries have signed on, including Canada, which became an international Energy Star partner in 2001.

In our country, the federal government, specifi cally the depart-ment Natural Resources Canada (NRCan), oversees the Energy Star program. NRCan develops Canada-specifi c Energy Star technical specifi cations for certain products, including windows. These Canadian-made standards account for the fact that our climate makes for substantially colder winters compared to the U.S.

Windows are unique from an energy effi ciency point of view. They consume no energy, yet they can be a signifi cant source of energy loss. As such, they play an important part in a building’s energy rating. According to NRCan, Energy Star windows can help reduce a household’s energy bills by up to 8%.

Looking for the best of the best energy savers? Search for windows labelled Energy Star Most Effi cient: they can reduce energy loss by up to 40% compared to standard double-pane windows. The government grants the Most Effi cient certifi cation to products that are superior in terms of energy savings within each calendar year.

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JUST ANOTHER CASE OF WINDOW ENVY.

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OFFICIAL PARTNER

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000988 CCA AWW.indd 1 7/31/2015 2:21:42 PM

Most Effi cient or not, all Energy Star windows have the following features:

• Double or triple glazing, which means two or three panes of glass with an insulating space between the panes

• Low-emissivity (low-e) coating on the glass, which mini-mizes ultraviolet and infrared light penetration and which, in turn, reduces the amount of heat that gets through the panes

• Inert gas such as argon or krypton between the panes; these substances provide more insulation than regular air

• Low-conductivity or “warm edge” spacer bars between the panes to reduce air leakage

• Insulated frames and sashes

Location ma� ersEnergy Star criteria are diff erent depend-ing on the location of the home. Have a look at the colourized map of Canada on the le . It shows the three climate-zone cat-egories into which NRCan places Energy Star windows.

Each zone has a specifi c level of heating degree-days, which is a measure of annual average temperature. The warmest parts of the coun-try are in climate zone 1, which has fewer than 3,500 heating degree-days. Climate zone 2 is cooler, with a heating degree-day

How Energy Star ratings workNatural Resources Canada (NRCan) considers a window’s energy effi ciency using two measurements: U-factor and energy rating (ER).

U-factor: a measure of the rate of heat loss, expressed in watts per metres-squared Kelvin (W/m2K). The lower the U-factor number, the slower the heat loss.

ER: a formula that incorporates a number of measure-ments, namely U-factor, air leakage and potential solar heat gain, which is heat that makes its way through the window. The higher the ER, the greater the energy ef-fi ciency.

Earlier this year, NRCan updated its Energy Star cri-teria, which means new U-factor and ER levels for each climate zone. See the chart below [SD1] for the latest requirements.

PHOTO: ALL WEATHER WINDOWS

Or function for form – instead, go with the company that delivers both – go with JELD-WEN. Whether it’s a small, replacement slider or a wall of windows for a living room, you can count on our products to look and perform their best. With a variety of performance options and a huge selection of finishes and styles, we offer well-made products that are beautiful, reliable and easy to install so you can meet the highest expectations of your customers – and never compromise a thing.

Never compromise form for function

To learn more about window and door styles that perform, visit jeld-wen.ca

http://www.jeld-wen.ca


range from 3,500 to less than 6,000. Climate zone 3, which includes most of Canada’s geographic area (if not its population), averages more than 6,000 heating degree-days.

Since the climate zones are progressively colder from 1 to 3, windows that are Energy Star certifi ed for zone 3 qualify as Energy Star certifi ed for zones 1 and 2. The Energy Star label on the window specifi es the zone or zones for which the product is qualifi ed.

Stellar examplesManufacturers know all about Energy Star. Many Canadian companies already build to the program’s criteria.

All Weather Windows, for instance, touts the fact that its Apex line is included on NRCan’s Energy Star Most Effi cient list. This series employs the company’s V-Weld technology, which is a single-frame construction as opposed to a box-to-box construction. “Single-frame construction means the window is virtually air- and water-leak proof as there are no screws holding mul-tiple units together,” Nadiger says.

Doyle at Global Windows and Doors says his com-pany’s most effi cient window is the Classic Collection casement. It features triple glazing, low-e coatings and argon between the panes.

Casement windows are o en available with triple glazing, which usually makes a diff erence in terms of energy effi ciency. In general, those three panes of glass do a be� er job of reducing air leakage than double-pane products. Doyle notes that some manufacturers are making triple-glazed windows in other styles as well, increasing the range of options for customers who seek the superior sealing of triple glazing but also want something diff erent from the casement look.

Triple glazing is be� er in most cases, but it is im-portant not to pay too much a� ention to the num-ber of panes in the window. Many double-glazed single-hung windows meet the Energy Star criteria and even rival certain casement windows. “Speak-ing strictly of double-glazed, we have a single-hung product that outperforms our casement product,” Doyle points out.

Ed Bremer, owner of DEL Windows and Doors in Stoney Creek, Ont., points to his company’s Fallsview line as an example of high effi ciency and practicality. A dual coating of low-e means this double-glazed option in casement, single-hung and other styles performs as well as many triple-glazed products from an energy saving perspective.

From a construction point of view, double glazing has certain advantages. “There tend to be more seal failures in a triple-pane window,” Bremer says. Also, taking into account the weight of three panes of glass, triple-glazed products can be hard on their frames. “If people leave the window open at 90 degrees, that can lead to a lot of service issues with the hardware.”

Or function for form – instead, go with the company that delivers both – go with JELD-WEN. Whether it’s a small, replacement slider or a wall of windows for a living room, you can count on our products to look and perform their best. With a variety of performance options and a huge selection of finishes and styles, we offer well-made products that are beautiful, reliable and easy to install so you can meet the highest expectations of your customers – and never compromise a thing.

Never compromise form for function

To learn more about window and door styles that perform, visit jeld-wen.ca

Translate Energy Star ratings into R-valuesU-factor and Energy Rating (ER) are the measurements that the government uses to assess whether a window deserves the Energy Star label. Many of your clients may not be familiar with those terms. Customers likely recognize another system of measurement, though: R-value, used to convey the degree to which a material is able to insulate a home.

Even though manufacturers are not required to provide an R-value for windows, NRCan has a handy chart that converts U-factor into this more common expression of energy effi ciency. See that chart below[SD2] . Refer to it to translate Energy Star ratings so your custom-ers will have an easier time understanding the energy effi ciency of the windows they are considering.

A clear view on Energy Star’s futureEnergy Star ratings are not static. NRCan updates the criteria periodi-cally to push the industry forward and convince window manufacturers to develop even more energy effi cient options. The department uses a number of factors, such as the market penetration levels of Energy Star products and the energy effi ciency levels required by building codes, to decide when to update the criteria.

Ratings updates mean an upswing in energy effi ciency. NRCan in-troduced the fi rst set of Energy Star criteria for windows in 2003. Since then, the department has amended the qualifi cations multiple times, most recently earlier this year. (See “How Energy Star ratings work” on page 39 for the latest requirements.) A modern Energy Star qualifi ed window is some 25% more effi cient than an Energy Star window made back when the system was new.

These always-changing criteria keep manufacturers on their toes. All Weather Windows has a testing chamber in its Edmonton facility to continually research and develop ways to meet the new benchmarks. Global Windows and Doors is looking into innovations such as krypton gas between the panes for be� er sealing. Krypton is denser than argon, making for be� er insulation. DEL pays a� ention to new technology and the market, noting how other manufacturers use novel materials and construction. As the government continues to push for greater energy savings, it is likely that manufacturers such as Global Windows and Doors, DEL and All Weather Windows will have even more energy effi cient products to off er you and your customers in the future.

FEATURE


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In theThe hand tools every interior contractor needs.By Nestor Arellano

Electrical testers are indispensable to heating ventilation and air condition (HVAC) contractors, plungers are a plumber’s best friend and tile installers rely on their trusty trowel to smooth things out.

That is why it is very diffi cult to come up with a list of must-have tools for contractors. What is essential for one contractor may be inconsequential for another; however, beyond their specialty tools, contractors will need tools deemed vital by their colleagues from other trades.

There are, of course, a few hand tools that contractors might need within their grasp at a moment’s notice.

Measure twice, cut onceTape measure – Upon arriving at a job site, the fi rst tool most contractors usually pull out is a measuring tape.

“The measuring tape is essential for telling the contractor how big the job will be, the size of materials needed and, of course, making the right cut,” says Louise Young, hand tools and storage product commercializa-tion manager for Stanley Black & Decker Canada, which also distributes DeWalt Tools.

When shopping for a measuring tape, contractors need to look for the following qualities:Accuracy • Metric and imperial units that are easy to read• Tape and mechanism durability• Standout capability

FEATURE


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DeWalt’s premium tape measures come in 16’, 25’, 26’ and 35’ lengths. The blade has a maximum standout capacity of 13’ and is 1¼” wide to avoid wobbling when stretched out vertically. It is Mylar covered with a thermoplastic coating on the fi rst 3” to prevent this delicate spot from breaking and a high-impact resin and rubber housing provides added durability.Laser range fi nder – Today’s modern alternative to the tradi-tional tape measure is the laser range fi nder, says Keith Po� s, veteran national trainer for Milwaukee Tools.

These ba� ery-powered digital devices can calculate lengths, widths and heights of up to 650’ and are generally considered to be accurate within 1/8” when measuring distances of up to 300’.

Laser range fi nders help eliminate the diffi culties of mea-suring high ceilings and hard to reach spaces by projecting a laser beam from one end of the room to another and calculat-ing the distance.

Milwaukee’s 2282-20 Laser Distance Meter is powered by two AAA ba� eries and can measure distances of up to 260’ with an accuracy of 1/16”.

The device has a Smart Horizontal Mode that provides a more accurate reading by factoring in the angle at which the device is being held. It is also capable of several diff erent functions for calculating length, area, volume and indirect measurements.

Stanley’s TLM99s laser distance measurer is small enough

to fi t in a jacket pocket and allows for measuring distance, cal-culating square footage and cubic footage. It has a range of 4’ to 100’ and an accuracy of 3/32”. The device also has Bluetooth capability that enables it to sync with smartphones and tablets that contain the Stanley Floor Plan App, a mobile application that helps contractors, designers, architects and engineers measure and draw fl oor plans.

On the levelIn recent years, laser technology has also been making headway in supplanting the traditional spirit or bubble level.Laser level – Much like a laser range fi nder, a laser level proj-ects a beam of laser light that can be used like a chalk line to establish a straight and level reference point.

Most laser levels come with a self-leveling mechanism. Devices can cost anywhere from $30 to as much as $2,000 for heavy-duty outdoor models used for laying foundations and grading roads.

Point generators or dot lasers are among the simplest de-vices. Prices range from around $30 to $520. Point generators shoot out a laser dot and project a line on a surface to help indicate a level point. Dot lasers project points can be used to not only indicate a level point but also squaring a frame level and for plumbing posts.

Line lasers can project several horizontal and vertical laser

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lines at the same time. Models for indoor use typically include plumbing up and plumbing down capabilities. These tools cost from $80 to $500.

The Stanley Cubix Cross Line Laser is a self-leveling device that projects horizontal and vertical lines onto fl at surfaces for common leveling and alignment applications. It has a maximum range of 40’ and an accuracy of 5/16”. It has links and brackets to enable mounting onto diff erent surfaces. The device costs around $70.

The company’s SPL3 3-Beam Spot Laser projects beams up, down and horizontal to provide an accurate plumb and hori-zontal point of reference. It has a range 100’ and an accuracy of 1/8”. It also comes with a mounting system. The device sells for around $80.

Hammer timeClaw hammer – A good hammer is like a good friend, “by your side ready to help when you need it,” according to Chris Waldner, director of marketing and product management at Task Tools.

In purchasing a hammer, contractors should consider the following:• Head weight – A head weight of 16 oz. is ideal for DIY users and trim jobs; a 20 oz. hammer is for heavier framing work• Rip claw – Handy for ripping out nails• Non-wood handle – Wood handles tend to break or become slip-pery; fi breglass handles are lighter and transmit less vibration• Head face – Some users prefer a smooth head face because it does not mar surfaces, but most framing carpenters prefer a milled face because it does not slip off nail heads

The 16 oz. Elite Series one-piece steel claw hammer from Task is a good example of modern hammer design. It comes with a curved sha for increased hammer strength and a hatchet-

style handle and cushion grip to reduce user fatigue. The hammer head comes with a magnetic nail starter, a magnetic groove that holds a nail to allow users to hammer away with one hand.Task also off ers an 8 oz. mini hammer called the Mini

Striker. Just over 6” long, the tool is designed for working in tight spots and interior jobs such as sinking drywall anchors, hammering fi nishing nails and applying trim.

Stanley’s 12 oz. and 14 oz. Fat Max high-velocity hammers can produce a striking force equal to those of hammers twice their size, according to the company. The tools also have a curved hammer sha and magnetic nail starters.

“Our 14 oz. high-velocity hammer strikes like a 28 oz. ham-mer, but because it is much lighter it makes for faster swings and result in less fatigue,” Young explains.

Cut and sawUtility knife – “You are bound to see a utility knife in the tool box of almost anyone from a DIYer to a professional contrac-tor,” says Young.

Many users tend to go for economy and se� le for the Dollar Store variety, but there is an advantage to going for quality.

“Look for a knife with a handle that will not slip and a blade that will not easily wear out despite repeated use,” she says. “You also want a blade that will not break and possibly wound you but have sections that you can safely snap off when it becomes dull.”

For example, the blades in DeWalt’s Snap-Off knives and blades line are treated with carbide which allows them to last fi ve times longer than ordinary blades and keep their “fi rst-cut” sharpness longer. The blades cost around $10 each or about $38 for a pack of 20 and are ideal for many building applications


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LOOKS GOOD.WORKS HARDER.

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including roofi ng, drywall and ceiling tile applications.

Multi-cut tool – This scissor-like device is designed to provide its blade with a mechanical action that gives it the force to cut through many tough materials. Employing a razor-sharp blade with an off set pivot point, some multi-cut tools can cut through thick plastic, leather and rubber, corded nylon rope, wood dowels and even high-density poly-ethylene tubing.

Saw – For many contractors working on in-door jobs, cu� ing through wood, drywall and pipes are a given. Saws that can handle more than one job can help reduce a contractor’s load.

For instance, the Milwaukee Rasping Jab Saw not only allows users to quickly cut holes into drywall but it also has rasping holes along the side of its blade for expanding holes and smooth out rough edges. It has a 6” blade that can cut through drywall and plaster. The tool retails for only about $10.

The company’s 12½” Compact Hack Saw comes with a de-tachable, tool-free blade ideal for cu� ing in close quarters. This $13 tool can cut through copper tubing, small PVC pipes and metal bolts.

One good turnScrewdriver – The market is awash with really excellent power tools that can be fi � ed with a variety of screwdriver heads; however, contractors are bound to face situations where a hand-powered screwdriver is just the tool for the job.

Rather than lugging along an assortment of screwdrivers, one alternative is to include a ratchet screwdriver in your tool bag. This tool comes with a ratcheting mechanism that provides higher torque and greater speed in tightening and loosening screws.

Examples of this type of screwdriver are the 10-in-1 ECX ratcheting multi-driver bit from Milwaukee, the 13-in-1 ratchet-

ing screwdriver with an aluminum han-dle from Task and the Stanley FatMax Xtreme multi-bit ratchet screwdriver.

Wrench – Contractors have a number of diff erent types of wrenches to choose from to suit their particular needs. For instance, adjustable wrenches have the

advantage of being able to fi t nuts of diff erent sizes, but non-adjust-able and combination wrenches tend to have be� er stability and are less likely to slip. Ratcheting

socket wrenches off er be� er speed and power in loosening and tighten-

ing bolts, basin wrenches are designed to reach under sinks and lavatories and strap wrenches are ideal for plumbing fi � ings that do not have fl at faces for a standard wrench to grip.

Pliers – A good set of pliers is a must for any decent contractor’s tool box. “Whether it is gripping, cu� ing, splicing, stripping, fastening or bending, there is a pair of pliers to do the job,” Po� s says.

For more versatility, he recommends picking up pliers that can do more than one job, like the Milwaukee 6-in-1 combina-tion pliers that have a dual head design for wire stripping and needle-nose functionality as well as a reaming head for smoothing out the rough edges of metal pipes. The tool can cut through #6 and #8 bolts.

Personal preferenceAssembling the ideal contractor’s tool kit can be a highly per-sonal process that cannot be accomplished with a few trips to the hardware store.

What may be essential for one contractor could be just a “nice-to-have” for another.

“It is a thing that depends on need as much as on personal preference,” according to Po� s who has been building cabinets for nearly 40 years. “It can be an ever-evolving process.”

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LOOKS GOOD.WORKS HARDER.

Contemporary Series CedarAt Steel-Craft, we overengineer every part of our garage doors to ensure they work hard from the inside out. That’s because we know you want a door that doesn’t just look good – but performs even better.

THE DOOR WITH MORE.For a complete list of products and specs, visit Steel-Craft.ca

Contemporary Industrial Series

Therm-O-Dor Series

Elite Series Walnut

Esteem SeriesBlack

http://www.steel-craft.ca

CNC

55125

DOCKET # FPE TRK A55125

REGION Magazine Submit

LIVE: 8” x 9.75” COLOURS: 4CPRODUCTION:Milan S

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DATE INITIAL

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CLIENT: Ford

JOB DESC.: Fleet Commercial Vehicles

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START DATE: 09/24/15

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FONT DISCLAIMER: The fonts and related font software included with the attached electronic mechanical are owned (“Y&R Proprietary Fonts”) and/or licensed (“Y&R Licensed Fonts”) by The Young & Rubicam Group of Companies ULC. They are provided to you as part of our job order for your services, and are to be used only for the execution and the completion of this job order. You are authorized to use the Y&R Proprietary Fonts in the execution of the job order provided that any and all copies of the Y&R Proprietary Fonts shall be deleted from your systems and destroyed upon completion of this job order. You warrant and represent that you have secured the necessary licenses for the use of Y&R Licensed Fonts in order to execute our job order and will abide by the terms thereof.

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*Based on body type, body length, and wheelbase and roof height. Class is Full-Size Vans.**When properly equipped. ©2015 Ford Motor Company of Canada, Limited. All rights reserved.

The Transit van and wagon are available in 2 different wheelbases, 3 different lengths and 3 different heights. That makes it easy to choose one that will t you and your business exactly. And if that’s not enough, it’s also available as a chassis cab and cutaway.

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Contractor Advantage November / December 2015

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Transcript of Contractor Advantage November / December 2015