Continuous Professional Development - eelga.gov.uk intelligence... · •At PepsiCo, executives...
Transcript of Continuous Professional Development - eelga.gov.uk intelligence... · •At PepsiCo, executives...
Continuous Professional Development
Coaching For Emotional Intelligence
Rosemary Cooper-Clark
C C Consulting (UK) Ltd
Welcome
CPD – Coaching for Emotional
Intelligence
Professional…Supportive…Inclusive…Progressive…
EMCC UKThe choice for PROFESSIONALS
Defining, shaping and promoting best practice in mentoring and coaching in the UK
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Coachingfor Emotional
Intelligence
This workshop…
• Outlines the fundamentals of emotional
intelligence (EQ)
• The associated leadership competencies
• And how to develop EQ within the framework
of a coaching assignment
Coachingfor Emotional
Intelligence
To answer the questions
• What is emotional intelligence (EQ)?
• How do you coach someone to develop it?
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▪ The What and Why of Emotional Intelligence
▪ The Four Elements
▪ Coaching Business EQ
▪ Getting Practical
▪ The EBW Model for Coaching EQ
Today we’ll cover…
Coachingfor Emotional
Intelligence
What is Emotional Intelligence (EQ)?
• Emotional Intelligence is about being able to manage key behaviours/emotions that determine success in different situations.
• It is about personally understanding the interactions between those key behaviours/emotions and the impact they have on others (and work).
Coachingfor Emotional
Intelligence
Why Emotional Intelligence (EQ)?
• In Working with Emotional Intelligence, Daniel Goleman reported that “80-90% of the competencies that differentiate top performers are in the domain of EQ”
• “EQ has twice the power of IQ to predict performance” Gerald Mount – The Role of Emotional Intelligence in Developing International Business Capability
Coachingfor Emotional
Intelligence
Why Emotional Intelligence - EQ?
What’s the evidence?
Research has provided clear evidence that emotionally intelligent leaders are more successful.
•At PepsiCo, executives selected for EQ competencies generated 10% more productivity.
•High EQ sales people at L’Oreal brought in $2.5m more in sales.
•An EQ initiative at Sheraton helped increase market share by 24%. The US Airforce is using EQ to screen parachute jumpers to save $190m”
•British Royal Navy measured IQ, managerial competency and EQ – EQ predicted stronger links to leadership trends and overall performance
Coachingfor Emotional
Intelligence
What’s the evidence?
Improving relationships through EQ can enhance team performance.
Teams with higher engagement are
• 50% more likely to have lower turnover
• 56% more likely to have higher-than-average customer loyalty
• 38% more likely to have above-average productivity
• 27% more likely to report higher profitability Source: P. Labarre (2001)
Why Emotional Intelligence?
Coachingfor Emotional
Intelligence
Who is using EQ?
• Avon Products
• BMW
• Boeing
• CIBA Specialty Chemical
• Kodak
• Eli Lilly
• FedEx
• Hilton
• Honeywell
...and not with expensive corporate programmes – American Express started with 12 hours of training. Sheraton with 24 hours.
• HSBC Bank
• Lockheed Martin
• Microsoft
• Motorola
• Roche Pharmaceutical (subsidiary of Roche Group)
• Shell
• Singapore Airlines
• Toyota Motor Corporation
• Whitbread PLC
“Emotional competence is the single most important personal quality that each of us must develop and access to experience a breakthrough”
Doug Lennick, VP Amercian Express Finance Advsiors, 2000
So next…understandin
g it
✓ The What and Why of Emotional Intelligence
▪ The Four Elements
▪ Coaching Business EQ;Getting Practical
▪ The EBW Model for Coaching EQ
Coachingfor Emotional
Intelligence
EQ Leadership Competencies
• Emotional intelligence is described in many ways and different terms. For consistency, the competencies described in Primal Leadership and later The New Leaders is used here.
• These competencies are divided into four categories
Based on “The New Leaders” by Daniel Goleman et al
Self Awareness
Social Awareness
SelfManagement
Relationship Management
Coachingfor Emotional
Intelligence
Self Awareness
• Emotional self-awareness.
• Accurate self-assessment.
• Self-confidence.
EQ Leadership Competencies
Based on “The New Leaders” by Daniel Goleman et al
Coachingfor Emotional
Intelligence
Coaching Questions – Self awareness
• Do you think you have a realistic understanding of your
key strengths and what your blind spots are at work?
• What would those in work see as your key strengths and
possible blind spots in work?
Coachingfor Emotional
Intelligence
Self Management
• Self-control.
• Transparency.
• Adaptability.
• Achievement.
• Initiative.
• Optimism
EQ Leadership Competencies
Based on “The New Leaders” by Daniel Goleman et al
Coachingfor Emotional
Intelligence
Coaching Questions –Self Management
• Do you think you behave naturally in work?
• Do you consciously have to consider your emotions and
behaviours in the workplace and if so why?
• Apart from specific events or work protocols what would
make you behave differently in work to how you see
yourself outside of work?
• How does it feel when you are not behaving naturally?
Coachingfor Emotional
Intelligence
Social Awareness
• Empathy
• Organisational awareness
• Service
EQ Leadership Competencies
Based on “The New Leaders” by Daniel Goleman et al
Coachingfor Emotional
Intelligence
Relationship Management
• Inspiration
• Influence
• Developing others
• Change catalyst
• Conflict management
• Teamwork and collaboration
EQ Leadership Competencies
Based on “The New Leaders” by Daniel Goleman et al
So next…making it happen
✓ The What and Why of Emotional Intelligence
✓ The Four Elements
▪ Coaching Business EQ; Getting Practical
▪ The EBW Model for Coaching EQ
Coachingfor Emotional
Intelligence
Definition of coaching
“Coaching is…
Supporting people to get what they want, without doing it for them, or telling them how to do it.”
Coachingfor Emotional
Intelligence
Developing Emotional Intelligence
How do you coach Emotional Intelligence?
• Developing awareness of the coachee’s and others’ emotions and behaviour through their self reflection, noting feedback from others and analysing others
• Coaching them to be actively manage those emotions and behaviour to reflect that awareness to ensure they are successful in different situations
Coachingfor Emotional
Intelligence
Putting this into practice
• Developing self awareness and self management
• Developing awareness of others
• So it becomes second nature – unconscious competences
• To shift from “react” to “respond”
Coachingfor Emotional
Intelligence
What am I feeling?
How can I use this emotion?
How do I want to feel?
Self-Awareness
Self-Management
Do I know my strengths & weaknesses?
Self-Assessment
Am I comfortable with myself?
Self-Confidence
EQ - Intrapersonal
Coachingfor Emotional
Intelligence
Respond Vs. React
Something Happens
React Outcome
Something Happens
RespondOutcome?
Shifting from react to respond -Self EQ
Coachingfor Emotional
Intelligence
Shifting from react to respond - Using EQ -Interpersonal
How do I want them to feel?
How can we use these feelings?
How do I want to feel?
How can I use this emotion?
What am I feeling? How are they feeling?
Coachingfor Emotional
Intelligence
Coaching questions
Awareness of others
• Think about somebody else (your boss, one of your peers, a report) in a situation in which you believe they were working outside their comfort zone
• How did you know they were working outside their comfort zone?
• Did this make a difference to the way you worked with him/her?
Coachingfor Emotional
Intelligence
Comfort Zones
• Different comfort zones for everybody (we do not all react the same way)
• How far we go outside our comfort zone affects our behaviour
• How long we are outside our comfort zone affects our behaviour
And finally…leveraging coaching tools
✓ The What and Why of Emotional Intelligence
✓ The Four Elements
✓ Coaching Business EQ;Getting Practical
▪ The EBW Model for Coaching EQ
Coachingfor Emotional
Intelligence
The EBW Model
• A practical, work based model of Business EQ
• It helps individuals and teams understand why people behave the way they do and how to maximise their engagement with, and performance at, work.
• The key to the model is self awareness and awareness of others, it explains peoples’ capability to manage their emotions and behaviours and what effect it has on their potential and their performance.
• They are correlated to leadership performance on a number of drivers
Coachingfor Emotional
Intelligence
The EBW Model identifies7 elements that impact performance at work
Decisiveness Empathy
Motivation
Influence
Adaptability
Conscientiousnes
s
Stress Resilience
Coachingfor Emotional
Intelligence
Emotions & Behaviours at WorkThere are no “poor” positions, each has strengths and impacts
Your emotional drivers are explainedBy where your profile sits on each of these elements
Coachingfor Emotional
Intelligence
Coaching Questions - Motivation
• How positive and enthusiastic are you when you are
tasked with something that you may not really be
interested in?
• If not, how does this reflect in your behaviour?
• How does it feel when those around you are positive and
you are not?
• Do you try to enthuse those around you when you are
positive about something?
Coachingfor Emotional
Intelligence
Coaching Questions -Influence
• Do you like to get your own way and how do you feel if
you don’t?
• Do you rely on a rational argument or are you
comfortable promoting yourself on a personal basis?
• Is it healthy to be competitive in work?
• How well do you listen to others’ perspectives or are you
more interested in putting your own view across?
Coachingfor Emotional
Intelligence
Coaching Questions -Adaptability
• How innovative do you see yourself?
• How easy do you find it to generate ideas and how
receptive are you to others’ ideas?
• Do you dismiss ideas too readily without letting them
surface fully?
• How do you respond to a challenge or are you more
comfortable with what you know to work already?
Coachingfor Emotional
Intelligence
The EBW model applied to teams
• Provides feedback under each of the behavioural scales giving an overview of the team dynamics under each behavioural cluster
• Stimulates team’s thinking about how emotions & behaviours can impact their effectiveness
• And it’s a starting point from which to explore the team’s EQ
Degree of psychological
effort required
No effort
Minimal effort
Some effort
Significant effort
So we’ve covered…
✓ The What and Why of Emotional Intelligence
✓ The Four Elements
✓ Coaching Business EQ;Getting Practical
✓ The EBW Model for Coaching EQ
Any Questions or Thoughts?
Continuous Professional Development
Thank you
email: [email protected]: 0845 123 3720tweet: #EMCCUKwww.emccuk.org