Contents Suscipit, vicispraesenterat - About · PDF fileThis unit is about installing ......
Transcript of Contents Suscipit, vicispraesenterat - About · PDF fileThis unit is about installing ......
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Qualifications Pack- Installation and Service Engineer
Contents 1. Introduction and Contacts.……...P1
2. Qualifications Pack………..….......P2
3. OS Units……………..……….…..……..P3
4. Glossary of Key Terms….……....P39
5. Nomenclature for QP & OS…...P41
technology consul t ing
What are Occupational Standards(OS)? OS describe what
individuals need to do, know and understand in order to carry out a particular job role or function
OS are
performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding
Contact Us:
ESSCI, New Delhi Electronics Sector Skills Council of India 422, Okhla Industrial Estate, Phase-III, New Delhi-110020 E-mail: [email protected]
SECTOR: ELECTRONICS
SUB-SECTOR: Medical Electronics
OCCUPATION: After Sales Support
REFERENCE ID: ELE/Q8001
ALIGNED TO: NCO-2004/7243.90
Installation and Service Engineer: Also called Field Support Engineer, the
Installation and Service Engineer provides after sale support services to
customers at their premises.
Brief Job Description: The individual at work is responsible for installing
medical devices, attending to problems making them functional.
Personal Attributes: The job requires the individual to have: ability to build
interpersonal relationships, critical and analytical thinking, safety and
hazards orientation, and willingness to travel to different locations.
EYE ON IT Current Industry Trends
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Introduction
QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR ELECTRONICS INDUSTRY
Qualifications Pack For Installation and Service Engineer
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Qualifications Pack Code ELE/Q8001
Job Role Installation and Service Engineer
Credits(NVEQF/NVQF/NSQF) [OPTIONAL]
TBD Version number 1.0
Sector Electronics Drafted on 08/02/14
Sub-sector Medical Electronics Last reviewed on 24/03/14
Occupation After Sales Support Next review date 24/03/15
Job Role Installation and Service Engineer
Role Description Installing medical device, attending to problems, making it functional after troubleshooting and carrying out preventive maintenance of medical device at pre-set time
NVEQF/NVQF level
Minimum Educational Qualifications
Maximum Educational Qualifications
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ITI
Diploma
Training Not Applicable
Experience Not Applicable
Applicable National Occupational
Standards (NOS)
Compulsory:
1. ELE/N8001 Install medical device
2. ELE/N8002 Engage with customer
3. ELE/N8003 Diagnose fault in the medical device
4. ELE/N8004 Repair the fault
5. ELE/N8005 Perform preventive maintenance
6. ELE/N9909 Coordinate with colleagues and co-workers
7. ELE/N9910 Maintain safe and secure work environment Optional: Not applicable
Performance Criteria As described in the relevant OS units
Job
Det
ails
ELE/N8001 Install medical device
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Overview
This unit is about installing medical device at customer’s location and making it operational.
ELE/N8001 Install medical device
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Unit Code ELE/N8001
Unit Title (Task)
Install medical device
Description This OS unit is about receiving and installing medical device at customer’s location and making it operational.
Scope This unit/task covers the following:
Receive medical device
Prepare site for installation
Install medical device
Achieve productivity and quality standards
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Receiving medical device
To be competent, the user/ individual must be able to: PC1. check the medical device against specification mentioned in the purchase
order PC2. check that medical device is supplied as per standard operating procedure
(SOP)
Preparing site for installation
To be competent, the user/ individual must be able to: PC3. set the electrical wiring of the site as per design requirements of medical
device PC4. prepare the site for specific requirements, e.g., preparing floor for
electrostatic discharge
Installing medical device
To be competent, the user/ individual must be able to: PC5. unpack the medical device as per the SOP PC6. install the medical device and plug in as per the SOP PC7. perform visual inspection post installation as per the SOP PC8. operate the medical devise after installation to check its functioning PC9. calibrate the medical device as per the SOP PC10. ensure that the medical device functions to manufacturer’s specification PC11. hand over the medical device to operator in safe operating condition on
completion of installation PC12. dispose of waste items in a safe and environmentally acceptable manner
mentioned in manufacturer’s manual PC13. leave the work area in a safe condition
Achieving productivity and quality standards
To be competent, the user/ individual must be able to: PC14. carry out installation in the specified sequence and in the agreed timescale PC15. ensure that medical device operation is safe for operator and patient PC16. ensure that medical device complies with the applicable statutory laws, e.g.,
AERB guidelines for X-Ray installation
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ELE/N8001 Install medical device
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Knowledge and Understanding (K)
A. Organizational Context
(Knowledge of the
company /
organization and
its processes)
The individual on the job needs understand: KA1. company’s policies on: incentives, delivery standards, and personnel
management
KA2. company’s sales and after sales support policy
KA3. company’s policy on product’s warranty and other terms & conditions
KA4. company’s policies on component and part replacement
KA5. company’s policies on customer care KA6. company’s code of conduct KA7. organisation culture and typical customer profile KA8. company’s reporting structure KA9. company’s documentation policy KA10. company’s line of business and product portfolio
B. Technical Knowledge
The individual on the job needs to know and understand: KB1. company’s products and recurring problems reported KB2. basic principles of how the medical equipment functions, its operating
sequence KB3. electrical, electronic and mechanical modules and their functions KB4. different models of medical devices and their repair procedures KB5. different parts assembled in a pack of medical device (one system) KB6. peripherals and their standard operating procedure for disassembling and re-
assembling KB7. procedures to be followed for installation KB8. quality standards to be followed KB9. general health and safety procedures to be followed KB10. Electrostatic Discharge (ESD) precautions KB11. reference sheets, manuals and documents to carry in the field KB12. the hazards associated with installation of the medical device
Skills (S)
A. Core Skills/
Generic Skills
Reading and writing skills
The user/individual on the job needs to know and understand how: SA1. to read product and model serial numbers and interpret details such as make,
date, availability SA2. to read warranty cards and other services promised to customer at the time of
equipment purchase SA3. to complete the installation documentation as per manufacturer’s policy and
pass them on to the reporting person SA4. to issue the permit-to-work post installation
ELE/N8001 Install medical device
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Communication skills
To be competent, the user/ individual must be able to: SA5. communicate operator about day-to-day maintenance of the medical device SA6. explain operator and device manufacturer about any potential equipment
problems that may require action in the future SA7. report instances to senior where unexpected defects are found during the
installation of medical device
Teamwork and multitasking
The user/individual on the job needs to know and understand how: SA8. to work in coordination with sales and commercial team for selling preventive
maintenance of medical devices
B. Professional Skills
Decision making skills
The user/individual on the job needs to know and understand: SB1. whether interaction with senior is necessary or not for doing the installation of
medical device
Problem solving
The user/individual on the job needs to know and understand how: SB2. to find solutions to those problems which are not encountered during the
routine installation of medical device SB3. to inform the appropriate person when installation of medical device cannot be
achieved in specified time
Machines and tools
The user/individual on the job needs to know and understand how: SB4. to use Oscilloscope, medical equipment simulators, multi-meter, ammeter,
logic analyser, logic probe, voltmeter, signal tracer, signal generator, electrical safety analyser, special purpose testing equipment, insulation resistance tester, residual current tester (RCT), portable appliance tester (PAT), temperature measuring devices and pressure measuring devices
Hardware operating skills
The user/individual on the job needs to know and understand how: SB5. to operate computer and laptop SB6. to operate the different test software SB7. to configure different settings and installations of hardware and software as
per customer requirement
ELE/N8001 Install medical device
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NOS Version Control
NOS Code ELE/N8001
Credits(NVEQF/NVQF/NSQF) [OPTIONAL]
TBD Version number 1.0
Industry Electronics Drafted on 08/02/14
Industry Sub-sector Medical Electronics Last reviewed on 24/03/14
Next review date 24/03/15
ELE/N8002 Engage with customer
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Overview
This unit is about interacting with customer and understanding the problems related to medical device.
ELE/N8002 Engage with customer
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Unit Code ELE/N8002
Unit Title (Task)
Engage with customer
Description This OS unit is about interacting with customer and understanding the problems related to medical device.
Scope This unit/task covers the following:
Approach the customer
Engage with the customer
Achieve productivity and quality standards
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Approaching customer
To be competent, the user/ individual must be able to: PC1. call the customer based on inputs logged into customer care or as per the
preventive maintenance schedule of the medical device PC2. check about the appropriate time for visiting PC3. plan and communicate the servicing activities so as to minimise disruption to
normal working of customer PC4. follow behavioural etiquette when interacting with customer as per company
policy such as politeness and patience
Engaging with the customer
To be competent, the user/ individual must be able to: PC5. engage with the customer to understand specific problem(s) related to
operations of medical device PC6. ask customer and machine operator questions to ascertain the nature of
problem, e.g., frequency, duration or time of occurrence of problem
Achieving productivity and quality standards
To be competent, the user/ individual must be able to: PC7. call target number of customers within the specified time PC8. close 100% target calls
Knowledge and Understanding (K)
B. Organizational Context
(Knowledge of the
company /
organization and
its processes)
The individual on the job needs understand: KA1. company’s policies on: incentives, delivery standards, and personnel
management
KA2. company’s sales and after sales support policy
KA3. company’s policy on product’s warranty and other terms & conditions
KA4. company’s policies on component and part replacement
KA5. company’s policies on customer care KA6. company’s code of conduct KA7. organisation culture and typical customer profile KA8. company’s reporting structure KA9. company’s documentation policy KA10. company’s line of business and product portfolio
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ELE/N8002 Engage with customer
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B. Technical Knowledge
The individual on the job needs to know and understand: KB1. company’s products and recurring problems reported KB2. basic principles of how the medical equipment functions and its operating
sequence KB3. electrical, electronic and mechanical modules and their functions KB4. different models of medical devices and their repair procedures KB5. different parts assembled in a pack of medical device (one system) KB6. general health and safety procedures to be followed KB7. Electrostatic Discharge (ESD) precautions KB8. how to put customer at ease
Skills (S)
C. Core Skills/
Generic Skills
Reading and writing skills
The user/individual on the job needs to know and understand how: SA1. to read mails from customers SA2. to prepare a job card after noting customer’s complaints in it
Communication skills
To be competent, the user/ individual must be able to: SA3. communicate in local language with medical device operator SA4. express the information, both technical and non-technical, to customer, device
operator and seniors SA5. inform customer about contractual issues such as warranty, cost of service and
module replacement SA6. educate customer and device operator on precautions to be taken post repairs
to avoid recurrence of problem
Interpersonal skills
The individual on the job needs to know and understand: SA7. how to develop a rapport with customers SA8. how to make the customer at ease SA9. how to suggest customer on possible solutions
Behavioural skills
The individual on the job needs to know and understand: SA10. importance of personal grooming SA11. importance of being patient and courteous with all types of customers under
all circumstances
D. Professional Skills
Decision making skills
The user/individual on the job needs to know and understand: SB1. whether interaction of customer with seniors is necessary or not SB2. the impact and implications of telephonic interaction with customer on
company’s brand image
Analytical skills
The user/individual on the job needs to know and understand how:
ELE/N8002 Engage with customer
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SB3. to analyse the problem based on the discussion with customer and device operator
SB4. to assess the estimated time required to do the preventive maintenance or solving the problem
SB5. to accurately gauze the gravity of situation explained by the customer
ELE/N8002 Engage with customer
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NOS Version Control
NOS Code ELE/N8002
Credits(NVEQF/NVQF/NSQF) [OPTIONAL]
TBD Version number 1.0
Industry Electronics Drafted on 08/02/14
Industry Sub-sector Medical Electronics Last reviewed on 24/03/14
Next review date 24/03/15
ELE/N8003 Diagnose fault in the medical device
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Overview
This unit is about diagnosing the fault in medical device using various types of test equipment and techniques.
ELE/N8003 Diagnose fault in the medical device
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Unit Code ELE /N8003
Unit Title (Task)
Diagnose fault in the medical device
Description This unit is about diagnosing the fault in medical device using various types of test equipment and techniques.
Scope This unit/ task covers the following:
Diagnose fault diagnosis by using test equipment and techniques
Achieve productivity and quality standards
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Diagnosing and locating fault
To be competent, the user/ individual must be able to: PC1. assess plan for fault diagnosis of medical device after listening customer and
operator’s complaint PC2. check database for similar complaints in the past PC3. use test equipment, manuals, diagrams and techniques as per the SOP for
diagnosing the fault PC4. analyse the information collected from different sources to ascertain the fault
and its cause, e.g., information collected from assembly operator and test procedures
PC5. complete the documentation related to fault diagnosis as per the company’s policy
PC6. ascertain that the identified fault is related to electrical, software or hardware component of the medical equipment
PC7. find out that fault, if associated with electrical component, is related to electrical wiring of the location or power supply circuit of the medical device
PC8. find out that fault, if associated with software, is either related to Application Software or Additional Software of the medical device
PC9. find out that fault, if associated with hardware, is either related to Board or Amplifier of the medical device
Achieving productivity and quality standards
To be competent, the user/ individual must be able to: PC10. complete the fault diagnosis within the agreed time PC11. ensure the quality as per the company’s standards to avoid rework PC12. ensure that customer is satisfied with fault diagnosis
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Knowledge and Understanding (K)
A. Organizational Context
(Knowledge of the
company /
organization and
its processes)
The individual on the job needs understand: KA1. company’s policies on: incentives, delivery standards, and personnel
management
KA2. company’s sales and after sales support policy
KA3. company’s policy on product’s warranty and other terms & conditions
KA4. company’s policies on component and part replacement
KA5. company’s policies on customer care KA6. company’s code of conduct KA7. organisation culture and typical customer profile KA8. company’s reporting structure KA9. company’s documentation policy KA10. company’s line of business and product portfolio
B. Technical Knowledge
The individual on the job needs to know and understand: KB1. company’s products and recurring problems reported KB2. basic principles of how the medical equipment functions and its operating
sequence KB3. electrical, electronic and mechanical components and their functions KB4. different models of medical devices and their repair procedures KB5. different parts assembled in a pack of medical device (one system) KB6. peripherals and their standard operating procedure for disassembling and re-
assembling KB7. procedures to be followed for trouble shooting KB8. quality standards to be followed KB9. general health and safety procedures to be followed KB10. specific safety precautions to be taken while carrying out the fault diagnosis
of the specific piece of equipment KB11. Electrostatic Discharge (ESD) precautions KB12. reference sheets, manuals and documents to carry in the field KB13. hazards associated with carrying out fault diagnosis
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Reading and writing skills
The user/individual on the job needs to know and understand how: SA1. to read product and model serial numbers and interpret details such as make,
date, availability SA2. to read warranty cards and other services promised to customer at the time of
equipment purchase SA3. to provide the record of the outcome of the fault diagnosis using step-by-step
analytical report, preventive maintenance log report, corrective action report in company specific reporting procedure mentioned in SOP
Communication skills
To be competent, the user/ individual must be able to: SA4. communicate in local language with medical device operator
ELE/N8003 Diagnose fault in the medical device
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SA5. express the information, both technical and non-technical, to customer, device operator and seniors
SA6. inform customer about contractual issues such as warranty, cost of service and module replacement
Interpersonal skills
The individual on the job needs to know and understand: SA7. how to develop a rapport with customers SA8. how to make the customer at ease
Behavioural skills
The individual on the job needs to know and understand: SA9. importance of personal grooming SA10. significance of etiquette such as maintaining the appropriate physical distance
with customer during conversation, not entering office without permission SA11. importance of being patient and courteous with all types of customers under
all circumstances
B. Professional Skills
Decision making skills
The user/individual on the job needs to know and understand: SB1. whether interaction of customer with seniors is necessary or not SB2. the impact and implications of those decisions on company’s brand image
Plan and organize
The user/individual on the job needs to know and understand how: SB3. to plan work prior to visiting the customer, e.g., going for preventive
maintenance or for fault diagnosis and troubleshooting SB4. to obtain and use the correct issue of company or manufacturer’s drawing,
manual and maintenance documents SB5. to prioritize attending the customers based on the work requirements at their
location, e.g., repair should be given priority over preventive maintenance
Analytical skills
The user/individual on the job needs to know and understand how: SB6. to analyse the problem based on the discussion with customer and device
operator SB7. to assess the estimated time required to do the preventive maintenance or
solving the problem SB8. to accurately gauze the gravity of situation explained by the customer
Problem solving
The user/individual on the job needs to know and understand how: SB9. to review and use all the relevant information on symptoms and problems
associated with the medical device SB10. to select, use and apply the diagnostic techniques, tools and aids to locate
fault as per SOP SB11. to use range of fault diagnostic techniques like inspection (for breakage,
deterioration, signs of overheating, missing parts, loose fittings), operations
ELE/N8003 Diagnose fault in the medical device
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(such as manual switching off and on, automatic switching, timing, sequencing, output) and measurements (such as voltage, current, continuity, logic state, noise, frequency, signal shape and level)
SB12. to use manufacturer’s manual, algorithms, physical layout diagram, flow charts, fault analysis charts and trouble-shooting guides
SB13. to use measuring instruments, torque measuring devices, thermal indicators, other specific test equipment
SB14. to determine the implications of the fault on other works and its safety considerations
Machines and tools
The user/individual on the job needs to know and understand how: SB15. to use various items of test equipment SB16. to use Oscilloscope, medical equipment simulators, multi-meter, ammeter,
logic analyser, logic probe, voltmeter, signal tracer, signal generator, electrical safety analyser, special purpose testing equipment, insulation resistance tester, residual current tester (RCT), portable appliance tester (PAT), temperature measuring devices and pressure measuring devices
Analytical skills
The user/individual on the job needs to know and understand how: SB17. to evaluate the various types of information available for fault diagnosis SB18. to use the evidence gained from different sources to draw valid conclusions
about the nature and probable cause of the fault SB19. to relate previous reports or records of similar faults SB20. to evaluate the likely risk of running the equipment with the displayed fault
and the effects it could have on the health and safety of the personnel
ELE/N8003 Diagnose fault in the medical device
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NOS Version Control
NOS Code ELE/N8003
Credits(NVEQF/NVQF/NSQF) [OPTIONAL]
TBD Version number 1.0
Industry Electronics Drafted on 08/02/14
Industry Sub-sector Medical Electronics Last reviewed on 24/03/14
Next review date 24/03/15
ELE/N8004 Repair the fault
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Overview
This unit is about repairing electrical, software or hardware related problem(s) of the medical equipment.
ELE/N8004 Repair the fault
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Unit Code ELE /N8004
Unit Title (Task)
Repair the fault
Description This unit is about troubleshooting electrical, software or hardware related problem(s) of the medical equipment.
Scope This unit/ task covers the following:
Repair electrical faults
Troubleshoot software related faults
Repair hardware related faults
Achieve productivity and quality standards
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Repairing electrical faults
To be competent, the user/ individual must be able to: PC1. repair the power socket and switch if power is not present PC2. repair or replace the plug, cable or socket if anyone of them are damaged PC3. replace the fuse, if blown, with correct voltage and current rating PC4. correct the electrical grounding if it is not proper
Troubleshooting software related faults
To be competent, the user/ individual must be able to: PC5. reload the licensed Application Software of the medical device in case the
fault is associated with it PC6. generate the code and send it to medical device manufacturer if license key of
application software is not available for reloading it PC7. receive the license key from medical device manufacturer, punch in the code
and reloads the Application Software in the medical equipment PC8. reload the Additional Software of the medical device in case the fault is
associated with it PC9. run the medical device on demo mode in case of some delay in getting the
license key form medical device manufacturer due to weekend or holidays PC10. close the complaint
Repairing hardware related faults
To be competent, the user/ individual must be able to: PC11. change the electrode or component of the medical device in case the fault is
associated with it PC12. change the PCB of the medical device in case the fault is associated with it PC13. run the medial device on standby mode till the spare part is arranged PC14. notify the company’s store in-charge about the need of the spare part PC15. create knowledge bank through documentation of fault diagnosis for future
reference
Achieving productivity and quality standards
To be competent, the user/ individual must be able to: PC16. close100% service as per target PC17. find solutions to customer complaints and queries that are unresolved in the
field PC18. have a happy customer
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Knowledge and Understanding (K)
A. Organizational Context
(Knowledge of the
company /
organization and
its processes)
The individual on the job needs understand: KA1. company’s policies on: incentives, delivery standards, and personnel
management
KA2. company’s sales and after sales support policy
KA3. company’s policy on product’s warranty and other terms & conditions
KA4. company’s policies on component and part replacement
KA5. company’s policies on customer care KA6. company’s code of conduct KA7. organisation culture and typical customer profile KA8. company’s reporting structure KA9. company’s documentation policy KA10. company’s line of business and product portfolio
B. Technical Knowledge
The individual on the job needs to know and understand: KB1. company’s products and recurring problems reported KB2. basic principles of how the medical equipment functions and its operating
sequence KB3. electrical, electronic and mechanical components and their functions KB4. different models of medical devices and their repair procedures KB5. different parts assembled in a pack of medical device (one system) KB6. peripherals and their standard operating procedure for disassembling and re-
assembling KB7. process to be followed for trouble shooting KB8. quality standards to be followed KB9. general health and safety procedures to be followed KB10. specific safety precautions to be taken while carrying out the fault diagnosis
of the specific piece of equipment KB11. Electrostatic Discharge (ESD) precautions KB12. reference sheets, manuals and documents to carry in the field KB13. hazards associated with carrying out repairs KB14. customer interaction for 100% satisfaction
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Reading and writing skills
The user/individual on the job needs to know and understand how: SA1. to read product and module serial numbers and interpret details such as make,
date, availability SA2. to read product and model specific technical specifications SA3. to read warranty cards and other services promised to customer at the time of
medical device purchase SA4. to prepare a service report and process of fault diagnosing as per company
policy SA5. to record details of the component or spare part required and raise a material
requisite form in company’s specified format SA6. to complete the requisite documentation to close the call as per company’s
policy
ELE/N8004 Repair the fault
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SA7. to issue the permit-to-work post repair work
Communication skills
To be competent, the user/ individual must be able to: SA8. inform customer about contractual issues such as warranty, cost of service and
module replacement SA9. communicate to store in-charge and logistic team about the urgent
requirement of spare parts SA10. express the information, both technical and non-technical, to customer in
vernacular SA11. educate customer and device operator on precautions to be taken post repairs
to avoid recurrence of problem SA12. listen to logistic team about the time taken to deliver the spare part at
customer’s location
Teamwork and multitasking
The user/individual on the job needs to know and understand how: SA13. to work in coordination with sales, purchase, stores, logistic and accounts team
B. Professional Skills
Decision making skills
The user/individual on the job needs to know and understand: SB1. howto determine the appropriate corrective action after identifying the fault SB2. whether interaction with senior is necessary or not to troubleshoot the fault
Plan and Organize
The user/individual on the job needs to know and understand how: SB3. to arrange spare parts as per company’s SOP SB4. to organize the requisite spare parts at customer’s location for timely
troubleshooting
Problem solving
The user/individual on the job needs to know and understand how: SB5. to complete the troubleshooting within the agreed time and inform the
appropriate person when this cannot be achieved SB6. to provide solutions to non-availability of spare parts or license key
immediately
Machines and tools
The user/individual on the job needs to know and understand how: SB7. to use various items of test equipment like Oscilloscope, medical equipment
simulators, multi-meter, ammeter, logic analyser, logic probe, voltmeter, signal tracer, signal generator, electrical safety analyser, special purpose testing equipment, insulation resistance tester, residual current tester (RCT), portable appliance tester (PAT), temperature measuring devices and pressure measuring devices
Analytical skills
The user/individual on the job needs to know and understand how:
ELE/N8004 Repair the fault
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SB8. to evaluate customer’s need and read the signs of distress SB9. to assess the estimated time taken to trouble shoot the fault and make the
medical device operational SB10. to analyse and provide right feedback to customer and seniors in the company
Hardware operating skills
The user/individual on the job needs to know and understand how: SB11. to operate computer and laptop SB12. to operate the different application and test software SB13. to configure different settings and installations of hardware and software as
per customer requirement
ELE/N8004 Repair the fault
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NOS Version Control
NOS Code ELE/N8004
Credits(NVEQF/NVQF/NSQF) [OPTIONAL]
TBD Version number 1.0
Industry Electronics Drafted on 08/02/14
Industry Sub-sector Medical Electronics Last reviewed on 24/03/14
Next review date 24/03/15
ELE/N8005 Perform preventive maintenance of medical devices
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Overview
This unit is about performing the preventive maintenance of medical devices at pre-set time intervals.
ELE/N8005 Perform preventive maintenance of medical devices
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Unit Code ELE /N8005
Unit Title (Task)
Perform preventive maintenance of medical devices
Description This unit is about performing the preventive maintenance of medical devices at pre-set time intervals.
Scope This unit/ task covers the following:
Perform visual inspection
Perform checks as per manufacturer’s manual
Perform clean, repair and calibration functions
Achieve productivity and quality standards
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Performing visual inspection
To be competent, the user/ individual must be able to: PC1. remove any dust, tape, paper, foreign body with the dry cloth from the
exterior of medical device PC2. check that all fittings and accessories are mounted correctly as per
manufacturer’s manual PC3. check that there are no liquid spillages or cracks in covers PC4. check screws of main plug are tight and there is no bare or damaged wire PC5. open the medical device as per manufacturer’s instructions PC6. check that all lights; indicators; visual displays and alarms are working as per
manufacturer’s manual PC7. inspect optics of endoscopes and LCD screens of monitors for cloudiness,
foreign body or dark spot PC8. check that all seals, connectors, adapters and parts are tightly fitted PC9. check that all moving parts move freely and all holes are unblocked PC10. check that all knobs and switches are tightly fitted and operating as per
manufacturer’s manual PC11. find out leaking valves in medical devices, e.g., anaesthetic machine PC12. check that all the tubes inside and outside of medical device are not kinked or
blocked PC13. check that cables inside the medical device are not bent, knotted or damaged PC14. check that there is no chemical spillage in the battery socket PC15. check that sturdiness of trolley is as per manufacturer’s manual
Performing checking To be competent, the user/ individual must be able to: PC16. ensure that preventive maintenance of the medical devices is carried out at
the pre-set time or as per the amount of actual usage as described in manufacturer’s manual
PC17. check that electrical grounding is as per manufacturer’s manual PC18. check that all the controls and sensors of the medical device function as per
manufacturer’s manual PC19. check that power switch and fuse are of correct voltage and current rating
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ELE/N8005 Perform Preventive Maintenance of medical devices
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PC20. check that batteries are working as per manufacturer’s manual PC21. check that all the internal connections are as per manufacturer’s manual PC22. check that printing head’s temperature and position are as per
manufacturer’s manual PC23. perform device specific quality checks, e.g., radiation leakage test in X-Ray
machines PC24. perform device specific functional tests, e.g., linearity test in X-Ray machines PC25. check that medical device is calibrated as per manufacturer’s manual
Cleaning, repairing and calibrating
To be competent, the user/ individual must be able to: PC26. clean the pressure regulating valves, safety valves, connections, air chambers
and filters PC27. flush; rinse; dry and disinfect endoscope PC28. tighten loose screws, leaking seals or connections PC29. clean printing head, repair or replace any damaged, deteriorated component;
indicator; alarm; gauze; heating element; electrode; gasket; hose; tube; seal; plug; cable or socket
PC30. recalibrate the medical device PC31. wipe dust off exteriors and cover the medical device after completing the
preventive maintenance
Achieving productivity and quality standards
To be competent, the user/ individual must be able to: PC32. ensure that the medical device functions to manufacturer’s specification PC33. hand over the medical device to operator in safe operating condition PC34. dispose of waste items in a safe and environmentally acceptable manner PC35. leave the work area in a safe condition PC36. ensure that all potential defects are identified and reported for future action
Knowledge and Understanding (K)
A. Organizational Context
(Knowledge of the
company /
organization and
its processes)
The individual on the job needs understand: KA1. company’s policies on: incentives, delivery standards, and personnel
management
KA2. company’s sales and after sales support policy
KA3. company’s policy on product’s warranty and other terms & conditions
KA4. company’s policies on component and part replacement
KA5. company’s policies on customer care KA6. company’s code of conduct KA7. organisation culture and typical customer profile KA8. company’s reporting structure KA9. company’s documentation policy KA10. company’s line of business and product portfolio
B. Technical Knowledge
The individual on the job needs to know and understand: KB1. company’s products and recurring problems reported KB2. basic principles of how the medical equipment functions and its operating
sequence KB3. electrical, electronic and mechanical modules and their functions KB4. different models of medical devices and their repair procedures KB5. different parts assembled in a pack of medical device (one system)
ELE/N8005 Perform Preventive Maintenance of medical devices
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KB6. peripherals and their standard operating procedure for disassembling and re-assembling
KB7. procedures to be followed for maintenance KB8. quality standards to be followed KB9. general health and safety procedures to be followed KB10. Electrostatic Discharge (ESD) precautions KB11. reference sheets, manuals and documents to carry in the field KB12. hazards associated with carrying out maintenance KB13. customer interaction
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Reading and writing skills
The user/individual on the job needs to know and understand how: SA1. to read product and model serial numbers and interpret details such as make,
date, availability SA2. to read warranty cards and other services promised to customer at the time of
equipment purchase SA3. to complete preventive maintenance records as per manufacturer’s policy and
pass them on to the reporting person SA4. to fill preventive maintenance log book and give it to operator SA5. to issue the permit-to-work post preventive maintenance work
Communication skills
To be competent, the user/ individual must be able to: SA6. communicate operator about day-to-day maintenance of the device SA7. explain operator and device manufacturer about any potential equipment
problems that may require action in the future SA8. report instances to senior where the maintenance activities cannot be fully met SA9. report instances to senior where unexpected defects are found during the
preventive maintenance of medical device
Teamwork and multitasking
The user/individual on the job needs to know and understand how: SA10. to work in coordination with sales and commercial team for selling preventive
maintenance of medical devices
B. Professional Skills
Decision making skills
The user/individual on the job needs to know and understand: SB1. whether interaction with senior is necessary or not for doing the preventive
maintenance of any part of the device
Planning skills
The user/individual on the job needs to know and understand how: SB2. to obtain and use the correct issue of manufacturer’s drawings and servicing
documentation SB3. to plan for carrying out the servicing activities using appropriate techniques
and procedures
ELE/N8005 Perform Preventive Maintenance of medical devices
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Problem solving
The user/individual on the job needs to know and understand how: SB4. to find solutions to those problems which are not encountered during the
routine preventive maintenance of medical devices SB5. to inform the appropriate person when preventive maintenance cannot be
achieved in specified time
Machines and tools
The user/individual on the job needs to know and understand how: SB6. to use various items of test equipment such as Oscilloscope, medical
equipment simulators, multi-meter, ammeter, logic analyser, logic probe, voltmeter, signal tracer, signal generator, electrical safety analyser, special purpose testing equipment, insulation resistance tester, residual current tester (RCT), portable appliance tester (PAT), temperature measuring devices and pressure measuring devices
Analytical skills
The user/individual on the job needs to know and understand how: SB7. to evaluate customer’s need and read the signs of his distress SB8. to analyse and provide right feedback to customer and his seniors in the
company
Hardware operating skills
The user/individual on the job needs to know and understand how: SB9. to operate computer and laptop SB10. to operate the different test software SB11. to configure different settings and installations of hardware and software as
per customer requirement
ELE/N8005 Perform Preventive Maintenance of medical devices
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NOS Version Control
NOS Code ELE/N8005
Credits(NVEQF/NVQF/NSQF) [OPTIONAL]
TBD Version number 1.0
Industry Electronics Drafted on 08/02/14
Industry Sub-sector Medical Electronics Last reviewed on 24/03/14
Next review date 24/03/15
ELE/N9909 Coordinate with colleagues and co-workers
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Overview
This unit is about the individual’s level of communication with colleagues and other departments within the organisation. It determines the ability to work as a team member to achieve the required deliverables on schedule.
ELE/N9909 Coordinate with colleagues and co-workers
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Unit Code ELE/N9909
Unit Title (Task)
Coordinate with colleagues
Description This OS unit is about communicating with colleagues and seniors in order to achieve smooth work flow
Scope This unit/ task covers the following:
Interact with supervisor or superior
Coordinate with colleagues
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Interacting with supervisor
To be competent, the user/ individual must be able to: PC1. understand and assess work requirements PC2. understand the targets and incentives PC3. understand new operating procedures and constraints PC4. report problems in the field PC5. resolve personnel issues PC6. receive feedback on work standards and customer satisfaction PC7. communicate any potential hazards at a particular location PC8. meet given targets PC9. deliver work of expected quality despite constraints PC10. receive positive feedback on behaviour and attitude shown during
interaction
Coordinating with colleagues
To be competent, the user/ individual must be able to: PC11. interact with colleagues from different functions and understand the nature
of their work PC12. receive spares from tool room or stores; deposit faulty modules and tools to
stores PC13. pass on customer complaints to colleagues in a respective geographical area PC14. assist colleagues with resolving field problems PC15. resolve conflicts and achieve smooth workflow PC16. follow the company policy during cross functional interaction
Knowledge and Understanding (K)
A. Organizational Context
(Knowledge of the
company /
organization and
its processes)
The individual on the job needs to know and understand: KA1. company’s policies on: incentives, delivery standards, and personnel
management KA2. importance of the individual’s role in the workflow KA3. reporting structure
B. Technical Knowledge
The individual on the job needs to know and understand: KB1. how to communicate effectively
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ELE/N9909 Coordinate with colleagues and co-workers
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KB2. how to build team coordination
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Teamwork and multitasking
The individual on the job needs to know and understand how: SA1. to deliver product to next work process on time
B. Professional Skills
Decision making
The individual on the job needs to know and understand: SB1. how to report potential areas of disruptions to work process SB2. when to report to supervisor and when to deal with a colleague depending on
the type of concern
Reflective thinking
The individual on the job needs to know and understand: SB3. how to improve work process
Critical thinking
The individual on the job needs to know and understand: SB4. how to spot process disruptions and delays
ELE/N9909 Coordinate with colleagues and co-workers
34
NOS Version Control
NOS Code ELE/N9909
Credits(NVEQF/NVQF/NSQF) [OPTIONAL]
TBD Version number 1.0
Industry Electronics Drafted on 08/02/14
Industry Sub-sector IT Hardware Last reviewed on 24/03/14
Next review date 24/03/15
ELE/N9910 Maintain safe and secure work environment
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Overview
This unit is about the individual’s effort to maintain a safe, healthy and secure working environment.
ELE/N9910 Maintain safe and secure work environment
36
Unit Code ELE/N9910
Unit Title (Task)
Maintain safe and secure working environment
Description This OS unit is about following adequate safety procedures to make work environment safe
Scope This unit/ task covers the following:
Follow standard safety procedures while handling an equipment
Participate in company’s safety drills and workshops
Performance Criteria(PC) w.r.t. the Scope
Element Performance Criteria Following safety measures
To be competent, the user/ individual must be able to: PC1. comply with safety procedures followed in the company PC2. take adequate safety measures while handling hazardous materials or tools PC3. follow Electrostatic Discharge (ESD) measures for electronic components PC4. escalate matters about hazardous materials or things found in the premises PC5. use safety materials such as gloves, goggles, masks, etc. PC6. take adequate safety measures while on work to prevent accidents PC7. ensure zero accidents in work PC8. avoid damage of components due to negligence in ESD procedures PC9. ensure no loss for company due to safety negligence
Participating in drills and workshops
To be competent, the user/ individual must be able to: PC10. participate in regular safety drills for being prepared in the event of a fire or
natural calamity PC11. help others during the drill or calamity PC12. administer basic first aid PC13. participate in company organised games and fitness sessions such as yoga,
etc. PC14. maintain good posture for working so that long term health problems do not
arise
Knowledge and Understanding (K)
A. Organizational Context
(Knowledge of the
company /
organization and
its processes)
The individual on the job needs to know and understand: KA1. company’s policies on: incentives, delivery standards, and personnel
management KA2. company occupational safety and health policy followed KA3. company emergency evacuation procedure KA4. company’s medical policy
B. Technical Knowledge
The individual on the job needs to know and understand: KB1. how to maintain the work area safe and secure
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ELE/N9910 Maintain safe and secure work environment
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KB2. how to handle hazardous material KB3. how to operate hazardous tools and equipment KB4. emergency procedures to be followed such as fire accidents, etc.
Skills (S) [Optional]
A. Professional Skills
Handling safety equipment
The individual on the job needs to know and understand: SB1. the purpose of using safety materials such as gloves, etc. SB2. how to use safety equipment such as fire extinguisher during fire accidents
ELE/N9910 Maintain safe and secure work environment
38
NOS Version Control
NOS Code ELE/N9910
Credits(NVEQF/NVQF/NSQF) [OPTIONAL]
TBD Version number 1.0
Industry Electronics Drafted on 08/02/14
Industry Sub-sector IT Hardware Last reviewed on 24/03/14
Next review date 24/03/15
Qualifications Pack For Installation and Service Engineer
39
Keywords /Terms Description
Sector Sector is a conglomeration of different business operations having similar business and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.
Sub-sector Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.
Occupation Occupation is a set of job roles, which perform similar/ related set of functions in an industry.
Function Function is an activity necessary for achieving the key purpose of the sector, occupation, or an area of work, which can be carried out by a person or a group of persons. Functions are identified through functional analysis and form the basis of OS.
Sub-function Sub-functions are sub-activities essential to fulfil the achieving the objectives of the function.
Job role Job role defines a unique set of functions that together form a unique employment opportunity in an organisation.
Occupational Standards (OS)
OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts.
Performance Criteria Performance criteria are statements that together specify the standard of performance required when carrying out a task.
National Occupational Standards (OS)
NOS are occupational standards which apply uniquely in the Indian context.
Qualifications Pack (QP) QP comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A QP is assigned a unique qualifications pack code.
Unit Code Unit code is a unique identifier for an Occupational Standard, which is denoted by an ‘N’
Unit Title Unit title gives a clear overall statement about what the incumbent should be able to do.
Description Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for.
Scope Scope is a set of statements specifying the range of variables that an individual may have to deal with in carrying out the function which have a critical impact on quality of performance required.
Knowledge and Understanding
Knowledge and understanding are statements which together specify the technical, generic, professional and organisational specific knowledge that an individual needs in order to perform to the required standard.
Organisational Context Organisational context includes the way the organisation is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility.
Technical Knowledge Technical knowledge is the specific knowledge needed to accomplish specific designated responsibilities.
Def
init
ion
s
Qualifications Pack For Installation and Service Engineer
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Core Skills/ Generic Skills
Core skills or generic skills are a group of skills that are the key to learning and working in today’s world. These skills are typically needed in any work environment in today’s world. These skills are typically needed in any work environment. In the context of the OS, these include communication related skills that are applicable to most job roles.
Keywords /Terms Description
NOS National Occupational Standard(s)
NVQF National Vocational Qualifications Framework
NSQF National Qualifications Framework
NVEQF National Vocational Education Qualifications Framework
QP Qualifications Pack
SOP Standard Operating Procedure
Acr
on
yms
Qualifications Pack For Installation and Service Engineer
41
Annexure
Nomenclature for QP and NOS
Qualifications Pack
[ABC]/ Q 0101
Occupational Standard An example of NOS with ‘N’ [ABC] /N0101
Q denoting Qualifications Pack Occupation (2 numbers)
QP number (2 numbers)
9 characters
9 characters
[Insert 3 letter code for SSC]
N denoting National Occupational Standard Occupation (2 numbers)
OS number (2numbers)
Back to top…
[Insert 3 letter code for SSC]
Qualifications Pack For Installation and Service Engineer
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The following acronyms/codes have been used in the nomenclature above:
Sub-sector Range of Occupation
numbers
Passive Components 01 - 10
Semiconductors 11 - 20
PCB Manufacturing 21 - 30
Consumer Electronics 31 - 40
IT Hardware 41 - 50
PCB Assembly 51 - 55
Solar Electronics 56 - 60
Strategic Electronics 61 - 65
Automotive Electronics 66 - 70
Industrial Electronics 71 - 75
Medical Electronics 76 - 80
Communication Electronics 81 - 85
PCB Design 86 - 90
LED 91 - 95
Sequence Description Example
Three letters Industry name ELE
Slash / /
Next letter Whether QP or NOS Q
Next two numbers Occupation code 01
Next two numbers OS number 01