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Contents Page:

Page 1: Front Cover

Page 2: Contents Page Information

Page 3: Useful Contacts in Wiltshire College

Page 4: Welcome to Wiltshire College:

COVID-19 General Information, Accommodation Team, Post Information and Fire Regulations

Page 5: Car Parking Information, Parking Eye and Wellbeing

Page 6: Illness, Internet and Wi-Fi

Page 7: Your Responsibilities as a Residential Student

Page 8: Signing In and Out Procedures, with updated COVID-19 information

Page 9: Enrichment Activities, Laundry Room, Snack Attack Communal Area and Deliveroom Service– with updated COVID-19 information

Page 10: Comments, Compliments or Complaints, Student Hall Reps and Buddy System

Page 11: Car Sharing and Kitchen Guidelines

Page 12: Back Cover

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Useful Contacts

Accommodation Duty mobile 07767 384472 24/7 – Text or Call

Accommodation Team / Office 01249 466876 voicemail AccommodationLA@wiltshire.ac.uk

College Wellbeing Day Team 01249 466845 Kat.auber-hill@wiltshire.ac.uk

Local Doctor -Rowden Surgery 01249 444343 ROWDEN HILL, CHIPPENHAM,

SN15 2SB

Non-emergency medical advice 111

https://www.nhs.uk/using-the-nhs/nhs-services/urgent-and-emergency-care/nhs-111/

Chippenham Walk-in Health Centre – Minor Injuries Unit 01249 447100 Closed at 23.00hrs- Chippenham

Hospital SN15 2AJ

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Welcome to Wiltshire College Accommodation

Lackham Campus Welcome and COVID-19 Information

Life might be a little different from September, but we want to make sure you feel relaxed and settled when you join us.

Welcome to all our new and returning students! For many of you, this may be the first time you will have lived away from home, we do hope that you will enjoy your time at Wiltshire College. We appreciate that we are currently living with a ‘new normal’ due to the COVID-19 situation and Accommodation Services will continue to work alongside College, UK Government and Public Health England (PHE) advice with COVID guidance. We want to assure you we have everything in place to support you over the coming months.

We realise that your main objective is to obtain a qualification, however, as a residential student, you will become part of a ‘halls household’ community currently linked to your course areas and as such will have certain responsibilities following Wiltshire College and UK Government advice in relation to Coronavirus / COVID-19. For all the latest information regarding COVID-19 please look on our college website or the Gov.uk website for the latest information. Please do not hesitate, at any time, to ask a member of curriculum staff, your tutor or accommodation staff for further support or information.

Accommodation Team

The role of the Accommodation Team is to provide enrichment, general accommodation information, wellbeing support and guidance, and to ensure that a responsible standard of behaviour is always adhered to.

The Accommodation Team are on duty 24 hours a day, 7 days a week (excludes Christmas and Easter closures). Information on the accommodation team’s duties and locations can be obtained from the accommodation office. You, your parents, and guardians, can contact the residential accommodation team on:

Duty Mobile: 07767 384472 (text or call) Accommodation Office: 01249 466876 (voicemail option) Post Student post is delivered to the college main post room on weekdays only. It is collected and brought back to halls by accommodation staff each afternoon, where it is kept safe in the accommodation office. Staff will then contact you to arrange for your post to be given to you. Please do not come to the Accommodation office to collect it. Larger orders and ‘signed for’ deliveries are sent directly to college main reception and are your responsibility to collect from college main reception. When having post delivered to Lackham, please ensure you use the following postal Address: Your Name Your Room Number and Hall Wiltshire College Lackham, Lacock, Chippenham, Wiltshire, SN15 2NY

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Fire Regulations

Please ensure that you fully understand the current fire regulations. Fire action instructions are posted in all rooms in the halls of residence. Please read, sign, and return the fire safety sheet to a member of the accommodation team, if you have not already done so. If you have any questions, please let us know.

Car Parking, Campus Access Gate and Speed Restrictions on Campus

All student vehicles must be parked within the bays in the car parks and speed limits on campus must always be followed. Speed limits are clearly marked on the road and signage around campus. You must register your mobile number with accommodation to access the campus out of hours. Please ensure you have completed and returned the ‘security gate form’ sent to you by accommodation.

All vehicles which come on to any part of the campus are monitored by Parking Eye. If you stay for more than 15 minutes, it is important that you register your vehicle before leaving site. Failure to do so will result in a £100 parking charge being issued. There is a parking eye terminal; one in main reception. You should re-enter the registration each time the vehicle comes onto campus.

To save you having to do this each time, please register your car at Main Reception who will get your vehicle registered for the whole year.

O18 Notice regarding car parking:

For the respect of all other students, if you are an O18 and being dropped off after 11.00pm, please note that the drop off point is the bus layby, opposite the accommodation office and not ridgeway car park. Only residential students may access the ridgeway carpark after 11.00pm. Please note CCTV cameras are in action at all times.

Please note the car park is not a communial area. Please park your car and leave the carpark immediatley. Failure to follow any of the car rules may result in your car being banned from college grounds. Please ensure U18 ‘car sharing’ consent form has been signed and returned to one of the accommodation team.

To appeal a Parking Charge Notice from Parking eye:

Go to: https://portal.parkingeye.co.uk/ and complete the online appeal form.

Wellbeing

If you have any issues, worries or concerns, please feel free to speak to a member of the accommodation team at any time day or night. Alternatively, you may wish to speak to the college wellbeing advisor (details on Useful Contacts list). Accommodation staff can support you with contacting the wellbeing team.

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Illness

If you take any regular medications, it is important to remember to have adequate supplies. Any illness needs to be disclosed to accommodation staff as soon as possible.

Please note if you have a sickness or diarrhoea bug you will be asked not to return to halls at college until you are 48 hours free of symptoms.

All accommodation staff are first aid trained and can assist with minor injuries.

If you are feeling unwell, or have a high temperature, new, continuous cough, loss or change of sense of smell or taste please call the duty phone and we will try to help, if we are unable to do so, we may use the 111 helplines to get medical advice. Please stay in your room and await further instruction from a staff member. If you are returning to college and you or any of your household have any of the above symptoms, please contact the accommodation team first before making your journey back to halls.

Chippenham Walk-in Minor Injuries Unit is a 10-minute drive from Lackham. Contact details are on your ‘useful contact numbers’ poster on the back of your bedroom door.

If during your stay you are prescribed any medications, this needs to be disclosed to accommodation staff. If you are U18, some medications may need to be stored in a locked cupboard in the accommodation office. Please ask accommodation staff for further information.

Internet and Wi-Fi

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Your responsibilities as a resident student

You have signed on the room inventory form for the condition of all fixtures and fittings, which means you are responsible for any damage or additional cleaning that is found to be necessary to the halls of residence, room or contents. Please ensure you read all documents that you have signed.

• You are responsible for ensuring that your keys, room, and hall of residence are always secure. Your keys must not be given to any other persons.

• Your room is always to be kept in a clean manner. During out of college hours students must remain in allocated areas on the campus and must not enter out of bounds areas. These areas will be highlighted to you during your college induction period.

• Access must be given to the Accommodation Team, Maintenance and Cleaning Staff as requested.

• Posters/pictures may not be placed on the walls. You may only use the noticeboard provided. Damage to decoration will be charged for.

• After 11.00 pm, televisions, stereos, musical instruments, or any other similar audible device can only be used at a volume capable of being heard by you and must never cause a nuisance to others.

• You are responsible for the behaviour of your guests on site – whether non-students or non-residential students. Please remember this when inviting visitors to the halls of residence and report uninvited guests to the Accommodation Team immediately. Please read the signing in and out procedure for further details. All guests must be signed in and out at the Accommodation Office, so they are accounted for in the event of a fire. No students from other halls or day students are allowed in students halls at any time.

• U18 - Kettles, grills or similar food/drink preparation equipment is not allowed to be used in bedrooms under any circumstances. Fridges with freezer compartments are similarly prohibited from resident’s rooms (excluding Ridgeway O18 where kettles, microwaves and fridges are provided)

• Tampering with fire equipment, including fire alarms, fire exits, extinguishers, fire blankets, smoke and heat sensors, door fittings and door closers, puts at risk the safety of others. It could result in a fine or prosecution for a criminal offence in certain cases and is regarded as gross misconduct under the student disciplinary procedure.

• Residents will be requested to bring in electrical equipment for safety (PAT) tests or to have safety checks completed prior to it entering the halls of residence.

• No pets, bicycles, vehicle parts, or flammable materials, are allowed in halls of residence at any time.

• As stated in your Residency Agreement, students over the age of 18 are permitted to drink responsibly. Failure to do so may result in disciplinary action. We reserve the right to confiscate any alcohol we obtain through breach of the college Student Code of Conduct. Equipment for home-brewing or other alcohol production is not permitted on campus.

• Wiltshire College operates a zero-tolerance policy on illegal drugs. Disciplinary action and a panel hearing will take place and the resulting outcome could put your accommodation and place on your course in jeopardy.

• If the fire alarms sound, exit immediately, go to your nearest designated fire assembly point and do not re-enter until you are told to do so by a member of staff.

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Signing In and Out Procedures

Residents:

U18 residents are required to sign out (by phoning or texting the duty phone) each time they go off campus from Lackham halls of residence after 5.00pm, students must sign back in, with a member of accommodation team, on their return.

Please ensure you always follow the current college and government guidance for COVID- 19 with car sharing and socialising.

Parental is required for U18’s staying out overnight or longer. Parents need to call or text the duty phone and speak to a member of accommodation staff, informing them of when you are leaving and when you are returning. This must be done before you leave campus.

We also capture your exit and entrance to your halls via the fob reader. U18 and O18 residents must sign out and hand in their key/fob when leaving for

college closures – i.e. holidays and college closure. Students do not need to hand in their keys and fobs during term times.

No residential students can go in any other halls or rooms unless they live in that block. You must not go into any one’s rooms unless they are in your ‘household’ group.

Please ensure you always follow the college and government guidance for COVID- 19.

Residential students must have their student lanyards about their person when in residential accommodation areas and canteen.

Visitors:

Please note due to the ongoing COVID-19 situation visitors may not currently permitted in any area of the carpark, accommodation, or halls.

Daytime students or visitors (between 08:00 and 17:00) are not permitted anywhere in residential accommodation, rooms or halls.

Evening visitors (U18 - between 17:00 and 22.00, O18 – between 17.00 and 23.30pm) must sign in via the duty phone on arrival. Please note due to the ongoing COVID 19 situation visitors are not currently permitted in accommodation.

All visitors are required to be signed in with a resident and the resident must always stay with their guest.

Any guests signed in under your name are the responsibly of the resident who signed them in.

Guests are always to remain with the resident who signed them in – U18 guests are not permitted in any halls or rooms. U18 Guests may visit in communal areas only.

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Deliveroom Service, Laundry Information,

Enrichment Activities and Snack Attack Communal Area

The enrichment and wellbeing team run a wide variety of activities through the evenings. These range from darts competitions, tug of war, skittles, karaoke, bingo, board games, cookery demos, quiz nights and many more. You can request other enrichment activities through your 1 to 1 questionnaire that you will have with a member of the accommodation team during your first term. These activities may currently be limited with only planned times and days for each ‘halls household bubble’ due to the COVID-19 situation. Other booked activities include a climbing wall, cinema, ice-skating, swimming, and shopping trips and a weekly food shopping trip! These activities may currently be limited with only planned times and days for each ‘halls household bubble’ due to the COVID- 19 situation. We have a separate laundry room for all residential students to use, It has two large washing machines and two large tumble dryers. All are coin operated, so please ensure you have £1 coins available for use. The washing machines take ‘pods’ or ‘tablets’ which you will need to provide. We also have the ‘Snack Attack’ area where you can purchase milkshakes, hot drinks, toasties, hot snacks and more! These snacks may be purchased and delivered to you through ‘deliveroom service’ during the current COVID-19 situation. More information on foods available, times you may order and prices on the Deliveroom menu card in your room. If anyone has specific food requirements, please speak to the accommodation staff who will be able to help you. We can cater for all preferences and allergies.

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Comments, Compliments or Complaints

Speak to the accommodation team or accommodation manager.

Speak to the curriculum subject leader, lecturer or personal tutor or the head of department.

Provide feedback via student questionnaires, 1 to 1 review, etc.

Talk to the student enrichment and wellbeing team, student services and tutoring manager.

Complete a college ‘Comments, Compliments and Complaints’ feedback card (available in reception area and via the college website).

Visit college main reception and log a complaint in person.

You can also give feedback by getting in contact using the college ‘Comments, Compliments and Complaints’ Online Form, or calling us on 01722 344244 or emailing us on CustomerFeedback@wiltshire.ac.uk or by post: Quality Administrator (Feedback), Wiltshire College & University Centre Chippenham, Wiltshire, SN15 3QD More information on this procedure can be found on the Polices page under About Us.

Student Hall Reps and Buddy System

Each hall needs to have a representative. Let your voice (and the others in the corridor you represent) be heard!! Any issues? Tell us! Want a specific event? We are all ears

A student accommodation reps’ job is to have an occasional meeting with the residential enrichment team. You get the opportunity to bring up any concerns, maybe ask for new resources or an activity or trip out you may all like to attend, as well as receive useful information and updates from the accommodation team!

The buddy system is in place for all students to support other 1st year students in their first few months of being in Halls, where necessary. As a buddy you will support other students in halls, sign posting them in the right direction for support from the accommodation team. It looks great on your CV!!

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Kitchen Rules

The kitchens are a communal area and need to be kept clean, tidy, and hygienic at all times. Please try and prevent a build-up of dirty dishes and cluttered worktops. Students will be asked to clear and clean these areas where necessary. All students will need to provide their own washing up liquid, cleaning sponges and jay cloths for cleaning these areas. Please ensure any full kitchen bins and rubbish are cleared away and all kitchen appliances have been turned off (except for the fridge!) before retiring to your rooms. At the end of each half term and term, any kitchenware remaining in the kitchen which is left unwashed or dirty may be disposed of, for health and safety reasons. Dirty kitchenware attracts vermin and pests into the kitchen areas, Lackham is a rural working farm and we need to keep the halls and kitchens clean. Please ensure you only use the small bins in your room for tissues and paper, all other food stuffs and rubbish must be put in the correct recycling bins in the kitchens. U18 blocks – all food must be consumed in the kitchen areas. No foods must be eaten in bedrooms. Please ensure your foods in the kitchen are stored in sealed containers with you name on them. If you have specific food preparation requirements, please do not hesitate to speak to accommodation staff so that we can support you with this.

Car Sharing

Wiltshire College has identified there is a significant risk involved with under 18 students travelling in the vehicles of other students, we have withdrawn our consent to support this activity.

Due to some previous events of dangerous driving, speeding and illegal activities occurring while driving we feel the risks are too high to provide support to this car sharing to continue without parental consent.

We hope for your support in this matter to ensure all students are always kept safe. Please complete and return the U18 car sharing consent form and return to accommodation if you have not already done so.

Please ensure you always follow the government guidance for COVID- 19 with car sharing, distancing,

and socialising.

Stay Safe!

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