Content Telco Services Digital Services General ...

Mobily Business Services Booklet

Transcript of Content Telco Services Digital Services General ...

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Mobily BusinessServices Booklet

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Content

IntroductionWhy Mobily Business?Evolution JourneyTelco ServicesMobile ServicesConnectivity ServicesManaged ServicesFixed Voice ServicesDigital ServicesData Centers & Cloud ServicesManaged Security ServicesInternet of Things ServicesGeneral InformationOpen New Account with Mobily Business Products & Services Terms and ConditionsRequest New or modify product/serviceBilling and Payment Complaints and Technical IssuesLiabilities

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Digital ServicesData Centers & Cloud ServicesManaged Security ServicesInternet of Things ServicesGeneral InformationOpen New Account with Mobily Business Products & Services Terms and ConditionsRequest New or modify product/serviceBilling and Payment Complaints and Technical IssuesLiabilities

IntroductionWhy Mobily Business?Evolution JourneyTelco ServicesMobile Services

• Mobily Business Voice Services• Mobily Business Data Connect• Bulk SMS

Connectivity ServicesManaged ServicesFixed Voice Services

Content

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Managed ServicesFixed Voice ServicesDigital ServicesData Centers & Cloud ServicesManaged Security ServicesInternet of Things Services

IntroductionWhy Mobily Business?Evolution JourneyTelco ServicesMobile ServicesConnectivity Services

• FiberNet• Direct Internet Access• IP-VPN• Ethernet-VPN• International IP-VPN (L3)• International Ethernet-VPN• Advanced Connectivity Service (ACS)• VSAT Service

Content

General InformationOpen New Account with Mobily Business Products & Services Terms and ConditionsRequest New or modify product/serviceBilling and Payment Complaints and Technical IssuesLiabilities

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Digital ServicesData Centers & Cloud ServicesManaged Security ServicesInternet of Things ServicesGeneral InformationOpen New Account with Mobily Business Products & Services Terms and ConditionsRequest New or modify product/serviceBilling and Payment Complaints and Technical IssuesLiabilities

IntroductionWhy Mobily Business?Evolution JourneyTelco ServicesMobile ServicesConnectivity ServicesManaged Services

• Managed Router Service• Managed LAN

Fixed Voice Services

Content

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Digital ServicesData Centers & Cloud ServicesManaged Security ServicesInternet of Things ServicesGeneral InformationOpen New Account with Mobily Business Products & Services Terms and ConditionsRequest New or modify product/serviceBilling and Payment Complaints and Technical IssuesLiabilities

IntroductionWhy Mobily Business?Evolution JourneyTelco ServicesMobile ServicesConnectivity ServicesManaged ServicesFixed Voice Services

• SIP Trunk Services• FastConnect

Content

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Digital ServicesData Centers & Cloud Services

• Colocation Services • Cloud for SME• Disaster Recovery as a Service (DRaaS)• Managed Server Service • Backup as a Service (BaaS)• Mobily Cloud Services • Business Email and Collaboration

Managed Security ServicesInternet of Things Services

IntroductionWhy Mobily Business?Evolution JourneyTelco ServicesMobile ServicesConnectivity ServicesManaged ServicesFixed Voice Services

Content

General InformationOpen New Account with Mobily Business Products & Services Terms and ConditionsRequest New or modify product/serviceBilling and Payment Complaints and Technical IssuesLiabilities

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Digital ServicesData Centers & Cloud ServicesManaged Security Services

• Anti-DDoS Service• Web Security Service• Email Security Service

Internet of Things Services

IntroductionWhy Mobily Business?Evolution JourneyTelco ServicesMobile ServicesConnectivity ServicesManaged ServicesFixed Voice Services

Content

General InformationOpen New Account with Mobily Business Products & Services Terms and ConditionsRequest New or modify product/serviceBilling and Payment Complaints and Technical IssuesLiabilities

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Digital ServicesData Centers & Cloud ServicesManaged Security ServicesInternet of Things Services

• M2M Managed Connectivity• DAPN Service• Fleet Management Service (FMS)• Point of Sale (POS)• Mobily Surveillance Solution (MSS)

IntroductionWhy Mobily Business?Evolution JourneyTelco ServicesMobile ServicesConnectivity ServicesManaged ServicesFixed Voice Services

Content

General InformationOpen New Account with Mobily Business Products & Services Terms and ConditionsRequest New or modify product/serviceBilling and Payment Complaints and Technical IssuesLiabilities

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Why Mobily Business?

Mobily Business is proud to provide the latest ICT services within the Kingdom of Saudi Arabia, and proud of its interest in providing the Saudi business sector with the most advanced and sophisticated solutions.Mobily Business offers its customers the best value on voice and data packages that are designed to meet their business communication needs, and also provides them with many packages and add-on services at competitive prices. Mobily Business provides great coverage of wireless and fiber-optic network in KSA, in addition to one of the largest data centers system in the world, which have more tier certified constructed facilities than any other company in the region. Its technical infrastructure was awarded with the highest international awards, which built a base towards moving forward in the innovation path. Mobily Business had brought world-class cloud-based solutions, that have been designed to cover the needs of all sized enterprises. We at Mobily Business believe that our core values of innovation, customer satisfaction, and integrity differentiate us from our competitors. Our focus is on developing and maintaining customer fulfillment via delivering high-quality services every day that outstand customers’ expectations.

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Evolution Journey

Mobily Business has one of the largest and most advanced portfolios of ICT solutions in the Kingdom; encompassing Voice, Data, Connectivity, and IT services.This portfolio includes Data Center, Enterprise Cloud, Security, Managed Services, IoT and Infrastructure solutions. Mobily Business IT Services portfolio is the most reliable, robust, diverse and cost-effective option, which leverages its industry-leading data, network, superior connectivity and world-class infrastructure that includes:• Uptime TM Institute Tier-II, Tier-III and Tier-IV certified data centers in both construction and gold operations sustainability spanning across the Kingdom’s major cities. Thus, promising the highest level of availability, geographical redundancy, and physical network security as well.• ISO/IEC 27001:2005 ISMS, CSA Star Certified, ISO14644 Class 8, Cisco® powered enterprise-grade cloud infrastructure offering fully scalable cloud solutions while guaranteeing resiliency, efficiency and availability that matches global standards.• First operator to launch IoT platform in the Kingdom. The state-of-the-art managed connectivity platform powered by Cisco Jasper is addressing the core needs of IoT Business, while its flexible plans and automation engines monetize the business. • Enterprise Cloud platform that is as practical as it is powerful. The platform is designed to run the most complex, mission-critical applications. The cloud is engineered with the performance, security, resilience and services to support customer’s entire IT estate.

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Mobile Services • Mobily Business Voice Services• Mobily Business Data Connect • Bulk SMSConnectivity Services• FiberNet • Direct Internet Access• IP-VPN• Ethernet-VPN• International IP-VPN (L3)• International Ethernet - VPN• Advanced Connectivity Service (ACS)• VSAT Service

Managed Services • Managed Router Service • Managed LANFixed Voice Services • SIP Trunk Services• FastConnect

Telco Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Telco Services ا Mobile Services

Mobily Business believes in enabling

businesses with voice solutions that can best serve their communication needs. The new Postpaid packages offer enhanced value on local voice and data with discounts on the latest smartphones, and newly added international and roaming services.The customer’s journey to digital transformation starts with incredibly affordable and benefit-rich Mobily Business Postpaid packages.

Mobily Business Voice ServicesTelco Services / Mobile Services

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Telco Services ا Mobile Services

• Packages for low, medium, high,

very high and VIP category business users.

• Free group and national minutes within KSA.

• Free internet volume available on all Mobily Business packages.

• Free international calling minutes for medium, high, and very high-end packages.

• Free roaming services for VIP packages.

• Free SMS inside and outside the network within KSA.

Mobily Business Voice ServicesTelco Services / Mobile Services

Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

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Telco Services ا Mobile Services

• Ability to communicate efficiently and effectively inside and outside companies within KSA.

• Increase business reach globally and stay connected to business while roaming.

• High internet volumes offered within the packages to serve business communications needs.

• Access to the latest smartphones by availing amazing discounts up to 100% with handset subsidy option.

• Bill control and cost optimization through the Control-Plus feature.

Mobily Business Voice ServicesTelco Services / Mobile Services

Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Telco Services ا Mobile Services

• Five voice packages (Business

40, Business 80, Business 200, Business 400 and Business 800).

• Postpaid and Control Plus subscription type.

• Smartphone discount.• Add-On Services for local,

international and roaming usage.

Mobily Business Voice ServicesTelco Services / Mobile Services

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Telco Services ا Mobile Services

Business customers who look for

voice solutions that optimize costs, offer value-based features inside a package and ensure business continuity.

Mobily Business Voice ServicesTelco Services / Mobile Services

Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

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What the Service Provides

Who Benefits from this Service?

Mobily Business Data ConnectTelco Services / Mobile Services

Description

Benefits

Features

Telco Services ا Mobile Services

Data Connect is a service that

enables our customers to

experience high-speed internet

connectivity through data SIMs

supporting the latest internet

technologies to accommodate

their rapid business needs and

growth.

Mobily Business Data Connect

provides various and flexible

packages (Postpaid and Prepaid)

to ensure business is continuously

running at its optimum.

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What the Service Provides

Who Benefits from this Service?

Mobily Business Data ConnectTelco Services / Mobile Services

Description

Benefits

Features

Telco Services ا Mobile Services

• High performance and reliable

connectivity at competitive prices. • Power of choice from various data

volumes of Prepaid packages, starting from 5GB to 900GB with validity up to 12 months.

• Power of choice from several data volumes of Postpaid packages, starting from 5GB to unlimited internet connectivity.

• Various renewal and add-ons are available to fulfill business needs.

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What the Service Provides

Who Benefits from this Service?

Mobily Business Data ConnectTelco Services / Mobile Services

Description

Benefits

Features

Telco Services ا Mobile Services

• No configuration nor setup

n e e d e d .• Ability to view and manage

package consumption via the landing page (http://connect.mobily.com.sa).

• Providing mobility and flexibility for customers on the go.

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What the Service Provides

Who Benefits from this Service?

Mobily Business Data ConnectTelco Services / Mobile Services

Description

Benefits

Features

Telco Services ا Mobile Services

• Standalone data SIM cards for

both Postpaid and Prepaid packages.

• Internet devices (routers and mini Wi-Fi) supporting the latest internet technologies and providing multi-users support.

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What the Service Provides

Who Benefits from this Service?

Mobily Business Data ConnectTelco Services / Mobile Services

Description

Benefits

Features

Telco Services ا Mobile Services

Data Connect is designed to serve

Mobily Business customers and clients, government entities, large enterprises and SMEs across all sectors and industries.

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Telco Services ا Mobile Services

Mobily Bulk SMS service provides the option of sending a large volume of messages to different users through Mobily network, while directly benefiting from volume SMS rates’ discounts.Whether it is for authentication, information, promotional messages or customer service orientated communications, Mobily Bulk SMS can provide a timely and cost-efficient mass-market communication tool.

Bulk SMSTelco Services / Mobile Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Telco Services ا Mobile Services

• Cost-effective and efficient.• Interactive two-way

communication.• Full-Geographic Network

Redundancy: Providing two messaging gateways in different geographic locations, with customers having access to both.

• Customer database confidentiality that is never used, nor shared with any third party.

Bulk SMSTelco Services / Mobile Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Telco Services ا Mobile Services

• Cost savings and low overheads.• Smooth business operations

with a fully automated and responsive messaging system.

• Business continuity and peace of mind with fully redundant connections.

• Enhanced business-to-client relationship by limiting spam, and elevating confidentiality and security.

• Consistent brand communications enhancing brand image and awareness.

Bulk SMSTelco Services / Mobile Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Telco Services ا Mobile Services

• One-Way Bulk SMS: − Send-Only mechanism: Business customer can only send messages to end-users. − Customer will get account to send SMS to end user.

• Two-Way Bulk SMS: − Send to and receive messages from end-users. − Customer will get account to send SMS to end-user and a 6-digit short code (618XXX) for receiving. − Customers can choose between the Postpaid or Prepaid payment options.

Bulk SMSTelco Services / Mobile Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Telco Services ا Mobile Services

Business customers who need to send a large number of SMS to a wide base of mobile phone users at much reduced rates per SMS.

Bulk SMSTelco Services / Mobile Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

FiberNet service is an internet service that relies on the latest fiber optics technologies to offer all the speed and stability that our customer’s business deserves.

Telco Services ا Connectivity Services

FiberNet Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• High and reliable internet speeds.• High performance at affordable

prices.• Professional and reliable support

24/7.• Service Management through the

self-service portal and mobile app.

Telco Services ا Connectivity Services

FiberNet Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• The ability to choose from a variety of packages.

• The ability to switch between packages to fulfill your enterprise needs.

• Free modem device that supports Wi-Fi.

• One unified bill for all your services.

Telco Services ا Connectivity Services

FiberNet Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Internet packages with different speeds starting from 100 Mbps up to 500 Mbps.

Telco Services ا Connectivity Services

FiberNet Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily Business FiberNet is suitable for small and medium enterprises.

Telco Services ا Connectivity Services

FiberNet Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Direct Internet Access (DIA) is a dedicated, symmetrical, reliable, secure and scalable internet service that is provided through many modern-access technologies to meet different business needs.

Telco Services ا Connectivity Services

Direct Internet Access Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Dedicated and shared options meet business budget needs.

• Committed service with a service level agreement for performance and support.

• Flexible speed options.• Provide static public IP addresses.• Wide coverage through many

access technologies.• Service Management through

self-service portal and mobile app.

Telco Services ا Connectivity Services

Direct Internet Access Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• An internet service with peace of mind from only one committed provider.

• Professional and reliable support 24/7.

• Different coverage and backup options.

• Scalable and reliable service.• Easily managed through Mobily

self-service portal and mobile app.

• One unified bill for all your services.

Telco Services ا Connectivity Services

Direct Internet Access Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Static IP address options.• Optional and discounted backup

link upon request.• Dedicated package speeds

ranging from 1 Mbps up to 10 Gbps.• Different shared committed

packages with speeds up to 100 Mbps.

• Free router configuration.

Telco Services ا Connectivity Services

Direct Internet Access Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Business customers who need:• To run business applications

and systems on internet with a committed bandwidth.

• A reliable and fast internet service.• An internet service with a static

public IP.

Telco Services ا Connectivity Services

Direct Internet Access Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

IP-VPN is a reliable and secured Layer-3 service that enables Mobily Business customers to use the standard Internet Protocol (IP) to connect two or more sites, buildings or branches through a single virtual private network that enables flexible and continuous data and applications exchange between different users and nodes. The service is delivered on Mobily next generation MPLS global network.

Telco Services ا Connectivity Services

IP-VPN Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Wide Coverage through various Access Technologies.

• Flexible speed options.• Full range of network topologies.• Different CoS profiles.• Resilience options.• Committed service with a service

level agreement for performance and support.

• Service Management through self-service portal and mobile app.

Telco Services ا Connectivity Services

IP-VPN Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• A Layer-3 MPLS VPN service with peace of mind from only one committed provider.

• Guarantees high prioritization and low latency through different CoS.

• Professional and reliable support 24/7.

• Different coverage and backup options.

• Scalable and reliable service.• Easily managed through Mobily

self-service portals.• One unified bill for all your services.

Telco Services ا Connectivity Services

IP-VPN Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Layer-3 data connectivity circuit with one private IP based on customer’s defined WAN IPs.

• Bandwidth ranging from 1 Mbps up to 10 Gbps.

• Full range of network topologies: Point to Point, Point to Multipoint and Multipoint to Multipoint.

• Different classes of service that meet WAN traffic prioritization.

• Optional backup link upon request.

Telco Services ا Connectivity Services

IP-VPN Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Business customers who need:• To build a reliable and secure

enterprise WAN with a committed bandwidth per branch to enable their ICT needs.

• To ensure high prioritization and low latency for different business needs.

Telco Services ا Connectivity Services

IP-VPN Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Ethernet-VPN is a reliable and secured Layer-2 service that enables Mobily Business customers to connect two or more sites, buildings or branches through a single Wide Area Network (WAN), allowing a variety of protocols and giving security, flexibility and controllability for traffic of enterprise WAN. It comes in a varity of “Point to Point” options for data centers or major sites replication, or VPLS option for Hub and Spoke or full mesh connectivity between multiple branches and HQ. Service is delivered on Mobily next generation MPLS global network.

Telco Services ا Connectivity Services

Ethernet-VPN Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Wide coverage through various Access Technologies.

• Full range of network topologies.• Highly secure and flexible.• Resilience options.• Ability to create virtual private

LAN services (VPLS).• Committed service with a service

level agreement for performance and support.

• Service Management through Mobily self-service portal and mobile app.

Telco Services ا Connectivity Services

Ethernet-VPN Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• A Layer-2 MPLS VPN service, which is more secure from only one committed provider.

• Maintain full control over customer’s own network.

• Professional and reliable support 24/7.

• Different coverage and backup options.

• Scalable and reliable service.• Easily managed through Mobily

Self-Service portals.• One unified bill for all your services.

Telco Services ا Connectivity Services

Ethernet-VPN Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Layer-2 data connectivity circuits.• Bandwidth ranging from 1 Mbps

up to 10 Gbps.• Full range of network topologies:

Point to Point, Point to Multipoint and Multipoint to Multipoint.

• Optional backup link upon request.

Telco Services ا Connectivity Services

Ethernet-VPN Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Business customers who need:• To build a reliable and fully

controlled private WAN with a committed bandwidth per branch to enable their ICT needs.

• To ensure high security and flexibility and lower latency.

Telco Services ا Connectivity Services

Ethernet-VPN Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Telco Services ا Connectivity Services

International IP-VPN (L3) Telco Services / Connectivity Services

Terms & Conditions

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily International IP-VPN provides a flexible, scalable and cost-effective Wide Area Network (WAN) globally to connect two or more sites through a single global virtual private network that enables flexible and continuous data and applications exchange between different users and nodes. The service is delivered on Mobily next generation MPLS global network.

Telco Services ا Connectivity Services

International IP-VPN (L3) Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• One-stop shop global reach connectivity.

• Flexible speed options.• Different CoS profiles.• Resilience options.• Committed service with a service

level agreement for performance and support.

• Service Management through Mobily self-service portal and mobile app.

Telco Services ا Connectivity Services

International IP-VPN (L3) Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• A Layer-3 global MPLS VPN service with peace of mind from only one committed provider.

• Guarantees high prioritization and low latency through different CoS.

• Professional and reliable support 24/7.

• Different routes terrestrial and submarine-based backup options.

• Scalable and reliable service.• Easily managed through Mobily

self-service portal and mobile app.

Telco Services ا Connectivity Services

International IP-VPN (L3) Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Layer-3 data connectivity global circuit with one private IP based on customer’s defined WAN IPs.

• Bandwidth ranging from 1 Mbps up to 10 Gbps.

• Different classes of service that meet WAN traffic prioritization.

• Optional backup link upon request.

Telco Services ا Connectivity Services

International IP-VPN (L3) Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Business customers who need:• To build a reliable and secure

global WAN with a committed bandwidth per branch to enable their ICT needs.

• To ensure high prioritization and low latency for different business needs.

Telco Services ا Connectivity Services

International IP-VPN (L3) Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Telco Services ا Connectivity Services

International Ethernet-VPN Telco Services / Connectivity Services

Terms & Conditions

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

International Ethernet-VPN is a reliable and secured Layer-2 service that enables Mobily Business customers to connect two sites (a national and an international) through a single point to point circuit, allowing a variety of protocols and giving security, flexibility and controllability for traffic of enterprise WAN. The service is delivered on Mobily next generation MPLS global network.

Telco Services ا Connectivity Services

International Ethernet-VPN Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• One-stop shop global reach connectivity with End-to-End service delivery.

• Highly secure and flexible.• Resilience options.• Committed service with a service

level agreement for performance and support.

• Service Management through Mobily self-service portal and mobile app.

Telco Services ا Connectivity Services

International Ethernet-VPN Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• A Layer-2 global MPLS VPN service, which is more secure from only one committed provider.

• Maintain full control over customer’s own network.

• Professional and reliable support 24/7.

• Different coverage and backup options.

• Scalable and reliable service.• Easily managed through Mobily

self-service portal and mobile app.

Telco Services ا Connectivity Services

International Ethernet-VPN Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Layer-2 global data connectivity circuits.

• Bandwidth ranging from 1 Mbps up to 10 Gbps.

• Optional backup link upon request.

Telco Services ا Connectivity Services

International Ethernet-VPN Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Business customers who need:• To build a reliable and secure

Global WAN with a committed bandwidth per branch to enable their ICT needs.

• To ensure high prioritization and low latency for different business needs.

Telco Services ا Connectivity Services

International Ethernet-VPN Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Telco Services ا Connectivity Services

Advanced Connectivity Service (ACS) Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Advanced Connectivity Service is a fully dedicated, point-to-point service delivered over a state-of-the-art optical transmission network. It is ideally suited for banks, financial institutions, government agencies, enterprise customers, and large healthcare centers that require dedicated transport network connectivity without the responsibility or money needed to own and operate network infrastructure.

Telco Services ا Connectivity Services

Advanced Connectivity Service (ACS) Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• High Bandwidth Scalability: Bandwidth options from 500 Mbps, 1 Gbps to 100 Gbps.

• Flexibility to accommodate multiple interfaces including Gig Ethernet, SDH, Fiber channel and FICON.

• Customized resilience and diversity.

• Ultra-low latency.• Committed service with a service

level agreement for performance and support.

• Service Management through Mobily self-service portal and mobile app.

Telco Services ا Connectivity Services

Advanced Connectivity Service (ACS) Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• KSA and global coverage with resilience options.

• A fully dedicated secure point-to-point link from only one committed provider.

• Professional and reliable support 24/7.

• Scalable and ultra-low latency service.

• Easily managed through Mobily self-service portal and mobile app.

Telco Services ا Connectivity Services

Advanced Connectivity Service (ACS) Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Fully dedicated national and international connectivity circuit.

• Bandwidth ranging from 500 Mbps up to 100 Gbps.

• Optional and discounted protection link upon request.

Telco Services ا Connectivity Services

Advanced Connectivity Service (ACS) Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Business customers who need:• To have a reliable and fully

replicated active/active data centers through this service.

• To ensure high security and flexibility and ultra-lower latency.

Telco Services ا Connectivity Services

Advanced Connectivity Service (ACS) Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily provides internet and data connectivity services over state-of-the-art VSAT technology in remote areas. VSAT is mainly used at places where connectivity through other media is not feasible. With the availability of VSAT services, Mobily is able to provide internet and data connectivity services anywhere in the Kingdom.

Telco Services ا Connectivity Services

VSAT Service Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Access technology that can reach anywhere in the Kingdom.

• Distance is irrelevant.• Dedicated and shared options

meet business budget needs.• Flexible speed choices.• Provide static public IP addresses.• Fast service deployment.• Committed service with a service

level agreement for performance and support.

• Service management through Web Portal and mobile app.

Telco Services ا Connectivity Services

VSAT Service Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Internet and connectivity service with peace of mind from only one committed provider.

• Mobily’s professional, round-the-clock support, all week, 24/7.

• Coverage across the Kingdom.• Scalable and reliable service.• High availability.

Telco Services ا Connectivity Services

VSAT Service Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Static IP addresses options.• Free router configuration.• Antenna, BUC and modem.• Three different packages choices:

Mobily VSAT comes in Ultimate, Premium, and Standard packages, each with its own distinct of level of quality, high reliability and bandwidth options.

Telco Services ا Connectivity Services

VSAT Service Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Business customer who need:• Internet and connectivity at

locations where no other wireline or wireless media is available.

• To run business applications and systems on internet and connectivity with a committed bandwidth.

• A reliable and fast internet and connectivity service.

• Internet and connectivity service with static public IP.

• A fully-scalable and redundant internet and connectivity service that supports their business needs.

Telco Services ا Connectivity Services

VSAT Service Telco Services / Connectivity Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Telco Services ا Managed Services

Managed Router Service Telco Services / Managed Services

Terms & Conditions

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

The Managed Router service provides network management services with an easy and fast way to select, install, monitor and manage edge routers at customer premises. The service provides professional and specialized skills to ensure network efficiency and high performance, thus allowing customers to concentrate on their core business, eliminate the hassle of daily monitoring or router maintenance, reduce overall maintenance, and support costs.

Telco Services ا Managed Services

Managed Router Service Telco Services / Managed Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• The Managed Router service helps customers keep their business up and network available with proper monitoring and management of their router hardware.

• Improved operational efficiency, 24/7 fully-managed operations and reporting.

• Allows customers to focus on their main business.

• Start immediately rather than build and manage own solution.

• Update and upgrade the router.• Online customer portal for reports

and monitoring.

Telco Services ا Managed Services

Managed Router Service Telco Services / Managed Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Cost-effective, low total cost of ownership (no training, operation or monitoring cost).

• Service reliability and redundancy with SLA protection, guaranteeing high availability.

• One-stop solution for data and hardware services for easy access.

• Consultancy and design services from Mobily’s technical teams to meet customer’s business needs.

Telco Services ا Managed Services

Managed Router Service Telco Services / Managed Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

The Managed Router Service comes in three packages to suit the needs of customers.

Telco Services ا Managed Services

Managed Router Service Telco Services / Managed Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

All business customers who are looking for a managed service provider.

Telco Services ا Managed Services

Managed Router Service Telco Services / Managed Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Telco Services ا Managed Services

Managed LAN Telco Services / Managed Services

Terms & Conditions

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

The Managed LAN service provides network management services with an easy and fast way to select, install, monitor and manage LAN switches at customer premises. The service provides professional and specialized skills to ensure network efficiency and high performance, thus allowing customers to concentrate on their core business, eliminate the hassle of daily monitoring or switches maintenance, reduce overall maintenance, and support costs.

Telco Services ا Managed Services

Managed LAN Telco Services / Managed Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Cost-effective, low total cost of ownership (no training, operation or monitoring cost).

• Service reliability and redundancy with SLA protection, guaranteeing high availability.

• One-stop solution for data and hardware services for easy access.

• Consultancy and design services from Mobily’s technical teams to meet customer’s business needs.

• Online customer portal.

Telco Services ا Managed Services

Managed LAN Telco Services / Managed Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Improved operational efficiency, 24/7 fully-managed operations and reporting.

• Helps customers keeping their business up and network available with proper monitoring and management of their switches.

• Start immediately rather than build and manage own solution.

• Allows customers to focus on their main business.

• Keep customer updated with reports and monitoring tool.

Telco Services ا Managed Services

Managed LAN Telco Services / Managed Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

The Managed LAN service comes in three packages to suit the needs of customers.

Telco Services ا Managed Services

Managed LAN Telco Services / Managed Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

All business customers who are looking for a managed service provider.

Telco Services ا Managed Services

Managed LAN Telco Services / Managed Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

SIP Trunk services are designed to offer better value, greater flexibility, more landline controllability and the Service Level Agreement (SLA) which enables Mobily to guarantee the best customer experience towards Mobily Business customers.SIP Trunk services provide fixed voice numbers with different types:• Normal Ranges (011-012-013-014-

016-017).• Universal Access Numbers 9200.• 800 Toll-Free Numbers.• Short Numbers (from 3 to 7 digits).• All of that on top of a Fixed SIP

Connection to customers IP telephone environment to connect it to all fixed and mobile networks in Saudi Arabia and globally.

Telco Services ا Fixed Voice Services

SIP Trunk Services Telco Services / Fixed Voice Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

SIP Trunk Service provides direct voice solution in which a fixed link associated with unlimited landline numbers, which is matching fixed voice business requirements. SIP Trunk Service provides flexible packages and competitive call rates, which are meeting different segment’s needs. The service is available throughout the Kingdom.800 Toll-Free Number Service provides a free of charge number by which enterprises can provide better support for their customers. Service provides special numbers, which will be easier to be memorized and simplify contacting by customers.

Telco Services ا Fixed Voice Services

SIP Trunk Services Telco Services / Fixed Voice Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Universal Access Number 9200 Service providesa universal number by which enterprises can provide better support for their customers. The service provides special numbers, which will be easier to be memorized and simplify contacting by customers.SIP Backup Link Service provides redundant connectivity solutions through different routes on different access technologies to support enterprise business continuity.SIP Trunk Service Level Agreement (SLA) provides continuous service availability, excellent performance, fault management and reliability to its customers through three different packages. The standard package is included with the main SIP Trunk service.

Telco Services ا Fixed Voice Services

SIP Trunk Services Telco Services / Fixed Voice Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Affordable subscription.• Very competitive rates for calling

mobile and landline numbers.• Multiple access technologies

options (GPON, AE, PMP, P2P).• Scalability: You can have your SIP

Trunk starting from 10 landline numbers and up to 300,000 landline numbers.

• Free minutes on-net and off-net.

Telco Services ا Fixed Voice Services

SIP Trunk Services Telco Services / Fixed Voice Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Cost reduction on subscription and rates (free CUG).

• Multiple coverage options with redundant routes.

• One summary invoice for all your SIP Trunk services.

• Full controlling on line level (set credit limit, block international / mobile per line).

• Flexibility: You can design your SIP Trunk by a flexible combination of number of channels and landlines.

• Earn more Neqaty points.

Telco Services ا Fixed Voice Services

SIP Trunk Services Telco Services / Fixed Voice Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Layer-3 data connectivity circuit with private IP VLAN.

• Unlimited number of channels and landline numbers, up to 100,000 channels and 300,000 landline numbers.

• Optional and discounted backup link upon request.

• Services can also provide short code numbers after CITC approval obtained by customer.

• SIP lines value-added services.

Telco Services ا Fixed Voice Services

SIP Trunk Services Telco Services / Fixed Voice Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Business customers who need: • To build their own voice platform

with full controllability on line-by-line budget.

• To ensure high-quality voice and low latency for different business needs.

• A fully scalable and redundant SIP Trunk service that supports their business needs.

Telco Services ا Fixed Voice Services

SIP Trunk Services Telco Services / Fixed Voice Services

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Description

Benefits

Features

Mobily Business had brought FastConnect solutions to Saudi Market that have been designed to connect government and enterprise customers directly to the Oracle Cloud Infrastructure via a dedicated, secure and scalable connection in the Mobily Data Center in Jeddah.

Telco Services ا Fixed Voice Services

FastConnect Telco Services / Fixed Voice Services

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Description

Benefits

Features

• Multiple Layer-2 and Layer-3 Access Technologies available to choose from.

• Flexible speed options.• Full range of network topologies.• Committed service with a service

level agreement for performance and support.

Telco Services ا Fixed Voice Services

FastConnect Telco Services / Fixed Voice Services

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Description

Benefits

Features

• A layer-2 & layer-3 MPLS VPN service with peace of mind from only one committed provider.

• Guarantees high prioritization and low latency through different CoS.

• Professional and reliable support 24/7.

• Different coverage and backup options.

• Scalable and reliable service.

Telco Services ا Fixed Voice Services

FastConnect Telco Services / Fixed Voice Services

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Digital Services

Data Centers & Cloud Services• Colocation Services • Cloud for SME• Disaster Recovery as a Service (DRaaS)• Managed Server Service • Backup as a Service (BaaS)• Mobily Cloud Services • Business Email and CollaborationManaged Security Services • Anti-DDoS Service• Web Security Service • Email Security Service

Internet of Things Services• M2M Managed Connectivity• DAPN Service • Fleet Management Service (FMS)• Point of Sale (POS) • Mobily Surveillance Solution (MSS)

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily Data Centers

Digital Services ا Data Centers & Cloud Services

Colocation ServicesDigital Services / Data Centers & Cloud Services

DC

Terms & Conditions

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Perfect hosting solution for complete peace of mind.Mobily Colocation service is a drastic data center solution for business customers that eases their IT challenges and provides allocated space for their mission’s critical applications, hardware and infrastructure like servers, routers, switches, or firewalls. The Colocation service offers a very reliable environment for the organization’s platforms and infrastructure that will ensure availability and improve asset utilization of IT infrastructure, in both shared and dedicated data centers, with caged and uncaged racks.

Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily Data Centers

Colocation ServicesDigital Services / Data Centers & Cloud Services

DC

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• Uptime Institute Tier II, III and IV certified hosting facility in addition to ISO 27001 and PCI.

• IP-VPN and DIA connectivity available through Mobily IP/MPLS network.

• Secured facility (CCTV, security guards, access-controlled doors).

• SLA assurance for facility availability and environment.

• 24/7 on-site monitoring and support engineers.

• Different Packages suitable for different business sizes (Caged or Uncaged Spaces).

• Carrier neutral data centers.• Wide geographic presence

consisting of 7 data centers across the Kingdom (Riyadh, Jeddah, Dammam, Unaizah).

Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily Data Centers

Digital Services ا Data Centers & Cloud Services

Colocation ServicesDigital Services / Data Centers & Cloud Services

DC

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• No upfront investment on building data center.

• Highly available, redundant and reliable connectivity.

• Reduced business risk and increased peace of mind.

• OPEX and CAPEX reduction and core business focus.

Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily Data Centers

Digital Services ا Data Centers & Cloud Services

Colocation ServicesDigital Services / Data Centers & Cloud Services

DC

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• Service Packages − Caged Racks. − Uncaged Racks.

• Connectivity Bandwidth − This service features Direct Internet Connectivity (DIA) and IP-VPN connectivity with a multitude of bandwidth options.

Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily Data Centers

Digital Services ا Data Centers & Cloud Services

Colocation ServicesDigital Services / Data Centers & Cloud Services

DC

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All customers looking for hosted services solutions to be managed by a service provider as managed services and want to host their apps, servers and business in Mobily’s DC.

Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily Data Centers

Digital Services ا Data Centers & Cloud Services

Colocation ServicesDigital Services / Data Centers & Cloud Services

DC

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• Riyadh - Malga1 Data Center- Uptime Institute Certified Tier II Design- Power configuration is 2N• Riyadh - Malga2 Data Center - Uptime Institute Certified Tier IV Design- Uptime Institute Certified Tier IV Facility- Uptime Institute Certified Tier IV Operation Sustainability Gold• Riyadh - Sulay Data Center- TIA 942 Tier II Standard- Power configuration is 2N• Jeddah - Obhur Data Center- Uptime Institute Certified Tier III Design- Uptime Institute Certified Tier III Facility

Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily Data Centers

Digital Services ا Data Centers & Cloud Services

Colocation ServicesDigital Services / Data Centers & Cloud Services

DC

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily Data Centers

• Jeddah - Fayhaa Data Center - Uptime Institute Certified Tier III Design- Uptime Institute Certified Tier III Facility- Uptime Institute Certified Tier III Operation Sustainability Gold• Dammam - Adama Data Center - Uptime Institute Certified Tier III Design- Uptime Institute Certified Tier III Facility- Uptime Institute Certified Tier III Operation Sustainability Gold• Al Qassim - Unaiza Data Center - TIA 942 Tier II Standard- Power configuration is 2N

Digital Services ا Data Centers & Cloud Services

Colocation ServicesDigital Services / Data Centers & Cloud Services

DC

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Description

Features

Digital Services ا Data Centers & Cloud Services

Cloud for SMEDigital Services / Data Centers & Cloud Services

Terms & Conditions

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Description

Features

Experience a great computing performance on a secured platform. Mobily offers the services in 3 distinct packages to help maximize return on investment by increasing operational efficiency and financial flexibility for your business.Maximizing enterprise efficiency is a top goal for all businesses, regardless of their size and type. Systems required to achieve this goal are typically scalable in terms of resources, redundant in the sense of availability and essentially self-manageable.Moreover, rapid business expansion is exerting pressure on IT departments to expand their support by providing better connectivity, IT infrastructure and applications. However, IT departments are constrained by

Digital Services ا Data Centers & Cloud Services

Cloud for SMEDigital Services / Data Centers & Cloud Services

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Description

Features

skill shortages and the rapid pace of technology change. Mobily promises to address all these challenges with the help of its business cloud portfolio.Mobily business cloud services offer an elastic, on-demand IT resource model that enables cost saving while supporting business agility.At Mobily we understand cloud and our services can help businesses derive maximum value from it. Our comprehensive, end-to-end portfolio of Cloud services covers all domains and delivery modules to help unleash the innovation.

Cloud for SMEDigital Services / Data Centers & Cloud Services

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Description

Features

• Assured application-level SLAs − Mobily µVM resource management. − Dedicated and fixed resource pooling (computing, storage, network). − High-availability data centers, applications, and infrastructure.

• Reliability − 99.5% to 99.99% SLAs. − Geographically dispersed data centers. − Dynamic high-availability compute, network, and storage.

Manageability• Multi-tenant system administration.• Customer self-service portal.• Operations monitoring and reporting.

Cloud for SMEDigital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Digital Services ا Data Centers & Cloud Services

Disaster Recovery as a Service (DRaaS)Digital Services / Data Centers & Cloud Services

Terms & Conditions

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Reduces downtime, improves server failover and increases recovery speed in the event of a server outage or failure.Mobily’s DRaaS leverages the cloud model to help reduce data loss, improve server failover and increase recovery speed in the event of a server outage or failure. Mobily offers remote server recovery and support for both physical and virtualized server environments. Through a fully-managed subscription service, the DRaaS solution can provide organizations with more predictable costs.

Digital Services ا Data Centers & Cloud Services

Disaster Recovery as a Service (DRaaS)Digital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Ready-to-go, fully-managed cloud service with alternate servers running their operating systems, applications and data in minutes in the event of server disruption.

• Support for both physical and virtualized server environments.

• Remote access self-management tools enabling easy single-click failover/failback through web-based portal.

• Improved ability to easily and frequently test server failover and recovery.

• Provides round-the-clock monitoring of the recovery environment.

Digital Services ا Data Centers & Cloud Services

Disaster Recovery as a Service (DRaaS)Digital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Designed to achieve a near-zero recovery point objective (RPO) and a recovery time objective (RTO) within minutes.

• Helps to reduce the risk of failure to recover on unlike hardware.

• Improved return on investment.• No idle capital and no upfront

capital investment for hardware and software.

• Enables more predictable costs through a fully-managed subscription per server/per month pricing model.

Digital Services ا Data Centers & Cloud Services

Disaster Recovery as a Service (DRaaS)Digital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily provides best-in-class services that are based on proven automation and cloud tools to facilitate quicker and improved server recovery and reliability in two distinct packages:• Gold

− For mission-critical servers requiring immediate RTO/RPO. − Dedicated virtual servers for failover (in minutes). − Failover time depends on number of servers, volumes per server. − Server failover completions are (staggered). − Continuous replication: 96 snapshots/24 hours.

• Silver − Provisioning 1 hour or less to begin failover. − Server failover completions are (staggered). − Immediate RPO. − Continuous replication: 24 snapshots/24 hours. − Cost-effectively meets recovery needs for servers running (tier 2) applications. − Shared resource model.

Digital Services ا Data Centers & Cloud Services

Disaster Recovery as a Service (DRaaS)Digital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Customers who cannot afford downtime for their business and need near-zero RTO.

• Customers who want to avoid travel to recovery site.

• Customers who want to avoid work-around for recovery on non-like hardware.

• Customers who want to avoid upfront IT recovery infrastructure investments.

• Customers who have mixed operating environments (Windows, Linux).

• Customers who have skills/resources limitations.

• Customers who want to meet compliance needs.

Digital Services ا Data Centers & Cloud Services

Disaster Recovery as a Service (DRaaS)Digital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Digital Services ا Data Centers & Cloud Services

Managed Server ServiceDigital Services / Data Centers & Cloud Services

Terms & Conditions

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

High availability servers with dedicated resources and storage.Uptime and reliability - Highly flexible and scalable packages to cover any business needs.The Managed Server service is a specialist design custom architecture for mission-critical applications and workloads. Mobily’s dedicated server hosting, networking and storage configuration, monitoring and support is designed to provide optimal performance.

Digital Services ا Data Centers & Cloud Services

Managed Server ServiceDigital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Diverse Operating System options (Win Server 2008, 2012, 2016, Red Hat Linux, and UNIX).

• Scalable atmosphere (Processor, Base Ram, Hard Drive, Firewall Policy, DNS Configuration, VLAN, SLA, etc...).

• Lower operational cost with no upfront infrastructure investment model.

• Security and Control.• Improved operational efficiency,

24/7 fully-managed operations and reporting.

• Single point of contact that eliminates technology risks and multi-vendor management.

Digital Services ا Data Centers & Cloud Services

Managed Server ServiceDigital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Cost reduction.• Exceptional increased storage

capacity enabling organizations to store more data.

• SLA protection guaranteeing high availability.

• Liberation of internal resources to focus on core business.

Digital Services ا Data Centers & Cloud Services

Managed Server ServiceDigital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

It provides Virtual Server Package.

Digital Services ا Data Centers & Cloud Services

Managed Server ServiceDigital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

All customers who are looking for hosted services solutions to be managed by a service provider on a monthly fixed charge.

Digital Services ا Data Centers & Cloud Services

Managed Server ServiceDigital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Digital Services ا Data Centers & Cloud Services

Backup as a Service (BaaS)Digital Services / Data Centers & Cloud Services

Terms & Conditions

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Protects, backs up and restores customer’s criticalbusiness data.Businesses and other organizations need to be constantly aware of the risks to their business operations, including regulatory compliance, downtime, reputation concerns, and the growing cost of protecting large data volumes. Mobily’s BaaS service can help customer’s keep their critical business data available in the event of a disruption.By offering a cloud-based data backup service, we enable customers to choose and implement a plan for backup, retention and retrieval so that they gain security-rich, round-the-clock access to information. With a choice of scalable, flexible and managed data protection solutions, customers can reduce their total cost of ownership and better manage their business data.

Digital Services ا Data Centers & Cloud Services

Backup as a Service (BaaS)Digital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Provides managed backup and restores services hosted in our data centers or in customer’s premises.

• Pay-as-you-use pricing model based on streaming gigabytes transferred in and out of the vault.

• Web-based storage portal allowing 24/7 monitoring, reporting and management of business data.

• Track record of delivering over 99% backup success rates.

• Delivers guaranteed and financially-backed service levels.

• Provides security-rich encryption compliance requirements tied to data retention policies.

Digital Services ا Data Centers & Cloud Services

Backup as a Service (BaaS)Digital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• No upfront capital investment required for hardware and software, freeing up the budget.

• Automated backup frees up customer’s IT staff to concentrate on other core business projects.

• Web-based portal provides access to backup activity anywhere, anytime.

• Scalable delivery model enabling customers to issue more or fewer data volumes using the storage portal.

• Predictable monthly operating charges enable customers to manage their budget.

• Reduces business and operational risks by avoiding data, system and site loss and downtime.

Digital Services ا Data Centers & Cloud Services

Backup as a Service (BaaS)Digital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily provides two kinds of backup:• Backup as a Service • Vaulting as a Service

Digital Services ا Data Centers & Cloud Services

Backup as a Service (BaaS)Digital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Customers who want to eliminate storage hardware planning.

• Customers who want to ensure data security.

• Customers who do not want to worry about hardware or software management.

• Customers who have data on one platform or across multiple platforms.

Digital Services ا Data Centers & Cloud Services

Backup as a Service (BaaS)Digital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Digital Services ا Data Centers & Cloud Services

Mobily Cloud ServicesDigital Services / Data Centers & Cloud Services

Terms & Conditions

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

A complete and secure IT cloud intrastructure designed to run complex business applications backed with SLA performance assurance, this service provides your business with a secure, high-performing, enterprise-grade cloud-computing platform based on a unique µVM™ technology. It strengthens the performance, availability, and reliability of a wide variety of infrastructure-managed services and application-managed services built upon it.

Digital Services ا Data Centers & Cloud Services

Mobily Cloud ServicesDigital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Consumption-based billing (PAYG). • Easy and agile deployment. • Highly automated. • Proactive infrastructure optimization. • Availability SLAs up to 99.999%.

Digital Services ا Data Centers & Cloud Services

Mobily Cloud ServicesDigital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Customized solutions to meet your specific business requirements.

• Consumption-based billing model to increase operational efficiency and ROI.

• Transparent SLAs with high adherence and regulatory compliance.

• 24/7 monitoring of infrastructure management and security back-up with readily available customer support.

• Greater financial flexibility through a consumption-based billing model.

This service provides a virtualized computing resource (memory, network, storage) on demand, and based on a pay-as-you-go model with an option for fixed billing.

Digital Services ا Data Centers & Cloud Services

Mobily Cloud ServicesDigital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

This service provides a virtualized computing resource (memory, network, storage) on demand, and based on a pay-as-you-go model with an option for fixed billing.

Digital Services ا Data Centers & Cloud Services

Mobily Cloud ServicesDigital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Any business customer who:• Is looking to reduce their

operational IT expenses.• Is looking for faster access to

computing resources.• Struggles with cyclic workload and

scalability issues.• Has concerns about migrating

all of their digital assets to an enterprise cloud due to data security issues.

• Wants a flexible and temporary incremental computing capacity.

Digital Services ا Data Centers & Cloud Services

Mobily Cloud ServicesDigital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Digital Services ا Data Centers & Cloud Services

Business Email and CollaborationDigital Services / Data Centers & Cloud Services

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With Office 365 Business, familiar tools like Word, Excel, PowerPoint, and Outlook are available wherever and whenever you need them.Since your files are stored online, you can share them with anyone, even co-author, in real time, no matter where you are.OneDrive for Business stores files online, so they’re always in sync and up to date. Office applications are always the latest version too.

Digital Services ا Data Centers & Cloud Services

Description

Benefits

Features

What the Service Provides

Business Email and CollaborationDigital Services / Data Centers & Cloud Services

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• Instant solution and easy configuration.

• Unified service provider with a local presence in KSA.

• Best-in-class productivity for the Modern SMB.

• Enhanced security and compliance.

• Deploy the way you want.• Office across your devices.

Digital Services ا Data Centers & Cloud Services

Description

Benefits

Features

What the Service Provides

Business Email and CollaborationDigital Services / Data Centers & Cloud Services

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• No requirement for technical expertise.

• Fast support with a close understanding of your business.

• Easy and complete administrative control.

• Pay-as-you-grow with a scalable and flexible service offering.

• Minimal total cost of ownership (TOC) with zero upfront investment.

• Business continuity and peace of mind with backup and restore features.

Digital Services ا Data Centers & Cloud Services

Description

Benefits

Features

What the Service Provides

Business Email and CollaborationDigital Services / Data Centers & Cloud Services

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• Email and calendarsUse business-class email through a rich and familiar Outlook experience you can access from your desktop or from a web browser, with a 50 GB mailbox per user and send attachments up to 150 MB.• File storage and sharingOneDrive for Business gives each user 1 TB of personal cloud storage that can be accessed from anywhere and that syncs with their PC/Mac for offline access. Easily share documents with others inside and outside your organization and control who can see and edit each file.• Online conferencingHost online meetings with audio and video using one-click screen sharing and HD video conferencing.• Chat-based workspaceConnect your team with Microsoft

Digital Services ا Data Centers & Cloud Services

Description

Benefits

Features

What the Service Provides

Business Email and CollaborationDigital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Digital Services ا Data Centers & Cloud Services

Teams in Office 365, where chat, content, people, and tools live together, so your teams have instant access to everything they need.• Modern team sitesProvide a place for your team to create and collaborate on content in real time. Enhance your team site with multimedia news articles, or track data in lists and manage documents in libraries, all intuitively organized and beautifully presented.• Office OnlineCreate and edit Word, OneNote, PowerPoint, and Excel documents from a browser.• Work ManagementPlanner makes it easy for your team to create new plans, organize and assign tasks, share files, chat

Business Email and CollaborationDigital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Digital Services ا Data Centers & Cloud Services

about what you’re working on, and get updates on progress.• Online SchedulingMicrosoft Bookings provides convenient and flexible online options that make it easier for your customers to schedule appointments with your business.• Professional digital storytellingWith Sway, a new Office 365 app, you can easily create engaging, interactive web-based reports, presentations, newsletters, trainings and more right from your phone, tablet, or browser. Sways are easy to share and look great on any screen.• Search and discoveryStay in the know. Search and discover content across Office 365 based on personalized insights. Office Delve is the first experience

Business Email and CollaborationDigital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Digital Services ا Data Centers & Cloud Services

to be powered by Office Graph, a collection of analyzed signals or insights derived from each user’s behavior and relationships to content, topics, and contact.

Business Email and CollaborationDigital Services / Data Centers & Cloud Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Digital Services ا Managed Security Services

Anti-DDoS ServiceDigital Services / Managed Security Services

Terms & Conditions

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Always Connected, Always AvailableMobily’s Anti-DDoS (Distributed Denial of Service) is a cloud-based service which proactively monitors customer’s traffic patterns and provides 24/7 remote management, auto-detection, and risk mitigation against DDoS attacks from Mobily’s world-class scrubbing center.Mobily Anti-DDoS service eliminates the operational expenses of identifying the problem, dealing with it, and moving services back on-line. Leveraging Mobily’s world-class scrubbing farms located within KSA; the service is backed by precise and transparent SLAs where Mobily is an industry leader.

Digital Services ا Managed Security Services

Anti-DDoS ServiceDigital Services / Managed Security Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Provides anomaly detection, packet scrubbing, traffic analysis, and e-mail trap alerts.

• Predictable monthly service subscription.

• Flexible offerings and service items that can be added individually.

• Rapid deployment and ease of management.

• A robust, all-inclusive information security portal.

• Mitigation of high-volume traffic and application layer attacks.

• Online customer reports to monitor and assess anomalies.

Digital Services ا Managed Security Services

Anti-DDoS ServiceDigital Services / Managed Security Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Focus on customer’s main business and be shielded from day-to-day infrastructure concerns and risks.

• Start immediately rather than build and manage own solution.

• Service reliability and attack mitigation are included within the solution.

• Rapidity of deployment and ease of management.

• Enjoy peace of mind and achieve long-term ROI by converting customer’s CAPEX into OPEX.

Digital Services ا Managed Security Services

Anti-DDoS ServiceDigital Services / Managed Security Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

A cloud-based DDoS detection and mitigation service.Customers can implement a robust Anti-DDoS service without investing in expensive hardware or professional services, comes in two packages: • Cloud DDoS.• Cloud Dedicated.

Digital Services ا Managed Security Services

Anti-DDoS ServiceDigital Services / Managed Security Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Customers who need protection against Distributed Denial of Service (DDoS) attacks with 24/7 proactive monitoring, remote management, and mitigation.

Digital Services ا Managed Security Services

Anti-DDoS ServiceDigital Services / Managed Security Services

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Description

Benefits

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What the Service Provides

Who Benefits from this Service?

Digital Services ا Managed Security Services

Web Security ServiceDigital Services / Managed Security Services

Terms & Conditions

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

The Web Security service is a secure internet and web gateway delivered as a service from the cloud. Mobily’s security capabilities provide in-depth protection, shielding customers from a broad range of threats including malicious URL requests, viruses, Advanced Persistent Threats (APTs), zero-day malware, adware, spyware, botnets, cross-site scripting, and much more.

Digital Services ا Managed Security Services

Web Security ServiceDigital Services / Managed Security Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Dynamic URL Filtering, Browser Control, Web Access Control and Real File Type Control.

• Online Anti-Virus and Anti-Spyware.

• Advanced security and threat protection.

• Behavior analysis and sandboxing.• Data Leak Prevention (DLP) and

bandwidth management.• Time-based policy / Time quota

policy / Volume quota policy.• Mobile user control and security.• Webmail and cloud application

control.• Full visibility reporting and

forensics.

Digital Services ا Managed Security Services

Web Security ServiceDigital Services / Managed Security Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• No capital expenditures: No hardware or software to purchase.

• No deployment costs: Eliminates significant cost to deploy appliances.

• Little on-going administrative cost: Saves IT cycles needed to manage and update appliances.

• Reduced bandwidth: No cost to backhaul traffic to HQ and no latency.

• Reduced remediation costs: Better security means fewer infections resulting in lower cost of fixing PCs.

Digital Services ا Managed Security Services

Web Security ServiceDigital Services / Managed Security Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Comes in three packages: • Standard.• Advanced.• Premium.

Digital Services ا Managed Security Services

Web Security ServiceDigital Services / Managed Security Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

All customers who are looking for secure internet and web gateway with no capital expenditures.

Digital Services ا Managed Security Services

Web Security ServiceDigital Services / Managed Security Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Digital Services ا Managed Security Services

Email Security ServiceDigital Services / Managed Security Services

Terms & Conditions

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily Email Security service is an in-country cloud-based comprehensive solution that protects the organization from cyber threats by managing the latter’s email traffic and regulating incoming emails by blocking spam, viruses, malware and other email threats.

Digital Services ا Managed Security Services

Email Security ServiceDigital Services / Managed Security Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Spam Filtering: The solution guarantees 99.97%spam detection.• Cloud-based: No software

installation required, making it simple to setup and manage.

• Recipient Verification: Verification of recipient number to help keep customer’s license count correct.

• Authentication: The web authentication settings allow customers to control, for each domain, what authentication method will be used when a user attempts to log in.

• Reporting: Quarantine reports to users at specified times and intervals.

• White Listing / Black Listing: Customers can choose to always allow / always block.

Digital Services ا Managed Security Services

Email Security ServiceDigital Services / Managed Security Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Quick and easy setup and management: − Easy to setup, simple to configure, up and running in minutes. − Low maintenance overhead, fully-automated update and end-user spam management. − Web interface management. − No hardware / software or operating system required.

• Highly-effective Anti-Spam and Anti-Malware blocking: − Multi-layered Anti-Spam analysis. − Double Anti-Virus protection and IP protection control. − Advanced features for outbound mail scanning and routing.

Digital Services ا Managed Security Services

Email Security ServiceDigital Services / Managed Security Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Email Security.• Email Continuity.• Email Archiving.• Email SLA.

Digital Services ا Managed Security Services

Email Security ServiceDigital Services / Managed Security Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

All segment customers who are looking to benefit from secure emails with no capital expenditures.

Digital Services ا Managed Security Services

Email Security ServiceDigital Services / Managed Security Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

The M2M Managed Connectivity is a service which provides ability to customers to control and manage their Sim via our Connectivity Management platform. M2M Managed Connectivity allows the customer to streamline their processes, optimize their costs which results in greater operational efficiencies and management.

Digital Services ا Internet of Things Services

M2M Managed ConnectivityDigital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily M2M Managed Connectivity is supported by locally hosted control center platform which allows customer to automate their businesses with full control over cost and operations. The platform provides flexibility to customers so they can execute their IoT use cases more efficiently.

Digital Services ا Internet of Things Services

M2M Managed ConnectivityDigital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily’s M2M Control Center allows you to set custom alerts enabling the customer to monitor their devices, perform in real-time diagnostics, reduce manual efforts and provide commercial flexibility via a wide range of data plans.

Digital Services ا Internet of Things Services

M2M Managed ConnectivityDigital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Individual Rate Plans(Monthly and Prepaid)This type of individual rate plan has a monthly fee for a monthly usage allotment. The term begins at the start of each billing cycle and renews automatically at the end of the cycle.Flexible Pool (Monthly and Prepaid)Devices in a monthly flexible pool plan contribute their monthly included usage to the pool each month. The pool size increases as more devices join the pool.Fixed Pool (Monthly and Prepaid) In a fixed pool rate plan, the pool itself has a predefined, fixed data usage allotment that can be shared by any number of devices in the rate plan. Service Manager allows you to pool the usage allotment for non-data services as well.

Digital Services ا Internet of Things Services

M2M Managed ConnectivityDigital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Customers operating in the following fields and industries:• Transportation and Asset

Tracking.• Industry Automation.• Education.• Health Care.• Financial Institutions.• Construction.

Digital Services ا Internet of Things Services

M2M Managed ConnectivityDigital Services / Internet of Things Services

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Description

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What the Service Provides

Who Benefits from this Service?

Digital Services ا Internet of Things Services

DAPN ServiceDigital Services / Internet of Things Services

Terms & Conditions

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

A Dedicated Access Point Name (DAPN) is a configurable network identifier used for connecting into a private GSM network.

Digital Services ا Internet of Things Services

DAPN ServiceDigital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• A private static IP from the customer’s IP range.

• Data package plan based on customers’ needs.

• Working over a wide 2G/3G/4G network coverage area.

Digital Services ا Internet of Things Services

DAPN ServiceDigital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Higher security through the use of a dedicated APN.

• Only SIMs with the provisioned IPs can access the network.

• Flexible and easy setup.• Scalable in terms of capacity.• Cost-effective compared to other

solutions.• Provides a vast and reliable GSM

coverage network.

Digital Services ا Internet of Things Services

DAPN ServiceDigital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

The DAPN service comes with the possibility for the customers to have it configured over the network with a choice of using fixed private IPs as an add-on.

Digital Services ا Internet of Things Services

DAPN ServiceDigital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Customers operating in the following fields and industries: • Security companies• Transportation and asset tracking• Industry automation• Education• Health care• Financial institutions• Construction

Digital Services ا Internet of Things Services

DAPN ServiceDigital Services / Internet of Things Services

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What the Service Provides

Who Benefits from this Service?

Digital Services ا Internet of Things Services

Fleet Management Service (FMS)Digital Services / Internet of Things Services

Terms & Conditions

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Fleet Management Service (FMS) is a full end-to-end solution that controls and optimizes your fleets, whether they consist of cars, trucks, cargo containers, boats or more.Mobily’s Fleet Management service maximizes your business’s day-to-day working efficiency, boosts safety,optimizes operations, and assists to reduce the operational costs.

Digital Services ا Internet of Things Services

Fleet Management Service (FMS)Digital Services / Internet of Things Services

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Benefits

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What the Service Provides

Who Benefits from this Service?

• Each package is paired with a specific device and M2M SIM.

• All hardware offered with a 2-year warranty.

• 24/7 customer support service.• Technical support for

maintenance and spare parts services.

• Attachments tailored to meet customer needs.

• System deployment over Mobily Cloud or on-premises.

• Ability to integrate with other systems.

• Connectivity options over GSM or Satellite.

• Arabic & English user interface.

Digital Services ا Internet of Things Services

Fleet Management Service (FMS)Digital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Increase fleet performance.• Control the driver’s daily journey.• Optimize trip duration due to

advanced routing function.• Improve workforce productivity

with the dispatching function.• Optimize operational processes.• Improve driver’s safety.• Improve driving behavior.• Reduce unauthorized vehicle use.• Respond quickly to emergencies

by knowing the vehicles’ precise locations.

Digital Services ا Internet of Things Services

Fleet Management Service (FMS)Digital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

We offer four packages to meet customer requirements on the management of:• Map• Zone• Vehicle• Driver• User• Operation• Report

Digital Services ا Internet of Things Services

Fleet Management Service (FMS)Digital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Any business customer in the following fields and industries:• Governmental Bodies• Large Enterprises• Small & Medium Enterprises• Logistics & Transportation• Health & Education• Car Rental

Digital Services ا Internet of Things Services

Fleet Management Service (FMS)Digital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Digital Services ا Internet of Things Services

Point of Sale (POS)Digital Services / Internet of Things Services

Terms & Conditions

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

In this business ecosystem, Mobily provides certified connectivity in a pass-through mode by SAMA to the Saudi Banks with compliance to PCI-DSS (Data Security Standards) to assure the processing of secured transactions through a dependable network.Mobily provides the banks with a POS solution powered by a SIM management platform, through which they are able to manage, monitor, operate and diagnose their SIMs, enhancing their ability to do POS business.

Digital Services ا Internet of Things Services

Point of Sale (POS)Digital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobility:• No dependency on fixed lines and

dial-up connectivity.• Higher security through the use of

Secure APN.• Wide GSM coverage network.• Professional and reliable support

24/7.• Support for a variety of certified

mobile POS terminals connectivity management platform.

Digital Services ا Internet of Things Services

Point of Sale (POS)Digital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Service Reliability − Automated real-time diagnostics and control capabilities. − Identifies potential connectivity problems and takes corrective actions.

• Scalability − Automated lifecycle management. − Customer analytics and reporting. − Split billing and revenue.

• Lower Predictable Costs − Eliminating manual processes and taking action when exception activity occurs (Example: deactivating a SIM upon reaching usage).

Digital Services ا Internet of Things Services

Point of Sale (POS)Digital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily provides the Fully Automated POS solution over connectivity management platform that allows the end user to monitor and control usage, fulfilling their needs for mobility and convenience. Moreover, the solution is PCI- DSS certified to ensure secure POS transactions .

Digital Services ا Internet of Things Services

Point of Sale (POS)Digital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

The financial sector mainly Banks, POS Service Provider, and Merchants.

Digital Services ا Internet of Things Services

Point of Sale (POS)Digital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Digital Services ا Internet of Things Services

Mobily Surveillance Solution (MSS)Digital Services / Internet of Things Services

Terms & Conditions

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily Business provides Mobily Surveillance Solution Service, which allow customers to monitor and secure all locations easily and conveniently. This service is provided with the latest Mobily digital solutions hosted on the Mobily cloud to enable the customer to view video recordings or direct broadcasts of what is happening in his business via the Mobily platform by using any device that connected to the Internet such as a smartphone, tablet or computer with the ability to register and refer to it later.

Digital Services ا Internet of Things Services

Mobily Surveillance Solution (MSS)Digital Services / Internet of Things Services

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Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

• Live broadcast and registration on the Mobily virtual cloud.

• Easy access to multiple sites through one control panel.

• A wide range of digital cameras to suit the needs of the customer.

• 31 day storage with upgrade option.• Compatible with the Ministry of

Interior regulations.• Quick search and video sharing

feature.• 24/7 monitoring.• Installation, plug and play.• Notifications and alerts.• Technical support and customer

service.• Monthly service packages (possibility

to design the package).

Digital Services ا Internet of Things Services

Mobily Surveillance Solution (MSS)Digital Services / Internet of Things Services

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Content Telco Services Digital ServicesGeneral Information

Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Mobily offers a full end-to-end solution for the customer to monitor their premises and branches. Mobily Surveillance Solution (MSS) has significant benefits over existing systems. It allows for easier management, free maintenance, flexible upgrade and expansion, more features and better software. Business customers wantsolutions that just work and will no longer compromise their video security needs. With technology quickly advancing, it’s undeniable that MSS is the future of security cameras.

Digital Services ا Internet of Things Services

Mobily Surveillance Solution (MSS)Digital Services / Internet of Things Services

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Content Telco Services Digital ServicesGeneral Information

Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

Camera systems have traditionally been complex, costly and challenging for most businesses to manage. Today, administrators are looking for video surveillance systems to be secure, yet user friendly, with high quality video stream and cost effective. Mobily Surveillance Solution (MSS) provides all of that and more in five different packages that suits the business customer’s needs.

Digital Services ا Internet of Things Services

Mobily Surveillance Solution (MSS)Digital Services / Internet of Things Services

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Content Telco Services Digital ServicesGeneral Information

Description

Benefits

Features

What the Service Provides

Who Benefits from this Service?

This service is designed to serve Mobily Business customers from government agencies, large companies, medium, and small enterprises in all various sectors and businesses.

Digital Services ا Internet of Things Services

Mobily Surveillance Solution (MSS)Digital Services / Internet of Things Services

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General Information

• Open New Account with Mobily Business • Products & Services Terms and Conditions• Request New or modify product/service• Billing and Payment • Complaints and Technical Issues• Liabilities

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Open New Account with Mobily Business

Channels:• Sales Account Manager.

• Mobily Business Website.

• Email to [email protected]

Required Documents:• Valid CR ID / Corporate ID

• Authorization Letter ( Attested from Chamber of Commerce or official stamp from the government entity )

• Authorized Person ID and Contact Details

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Products & Services Terms and Conditions

• Delivery Time: Depend on agreement with customer and Service/Product

specification and details.

• Service Level Agreement: as requested by the customer and agreed upon when requiring

the service.

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Request New or modify product/service

Channels:• Sales Account Manager

• Contact Center ( call 901 or Send email to [email protected] )

• Mobily Business website/ePortal

• Email to [email protected]

Required Documents:• Purchase Order

• Service Order Form

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Billing and Payment

Invoices:• Mobily Business products and services’ invoices will be generated

monthly on the seventh (7th) of each Georgian month

• The Customer must pay all charges that are subject of an invoice from Mobily in full within 30 days of the invoice date

• An invoice from Mobily shall be deemed accepted by the customer, if the customer does not provide a complaint/objection to Mobily within (60) days from the issuance date of the invoice

Delivery Channels:• The monthly invoice will be sent via email (in PDF format) to the AP

certified email address

• Download the invoices using the corporate account in Mobily Business ePortal

• Request a copy of the invoice through Mobily Business Contact Center ( call 901 or Send email to [email protected] )

Payment Channels:• Bank Transfer to the service linked IBAN number.

• Credit Cards/MADA Cards through Mobily Business ePortal and APP.

• SADAD using Service Account Number and/or Billing Account Number

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Complaints and Technical Issues

Complaints: All complaints can be sent to Mobily Business Contact Center through:• Call 901 • Email to [email protected] • Mobily Business ePortal and APPTechnical Support:All technical support requests can be sent to Mobily Business Technical

Support Center through: • Call 901• Email to [email protected] • Mobily Business ePortal and APPResolution SLA:SLA varies based on the issue type and based on the product

purchased SLA as a service and based on agreement with each customer

Escalation:• Any Escalation for breaching the SLA can be communicated to Mobily Business Contact Center by calling 901 or sending and email to [email protected] • Any type of Escalation can be raised through corporate account in

Mobily Business ePortal.

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Liabilities

• Mobily and customers warrants and represents that:a) It has the full right and authority to enter into, execute, deliver and

perform its obligations under this Contract and any Order;b) It has secured all necessary consents, licenses, and other approvals as

may be required to perform its obligations under this Contract and any Service Order (the “Required Rights”);

c) It will maintain the Required Rights and will, at its cost, exercise any renewal right thereunder, and will use reasonable commercial efforts to acquire extensions, additions, or replacements as are necessary to cause the Required Rights to continue through the applicable Contract or Order term; and

d) Shall at all times recognize, adhere to and comply with all applicable laws and regulations including, without limitation, those of CITC.

• Except as provided in the contracts or any applicable Service Order, all representations, conditions, warranties or other terms, whether express or implied, by statute or otherwise, including (without limitation) any implied terms as to condition, quality, performance or fitness for purpose of the service, are excluded to the fullest extent permitted by law.

• All contracts and agreements shall be governed and construed in all respects in accordance with the laws of the Kingdom of Saudi Arabia (including, without limitation, those of CITC).

• All disputes arising out of or in connection with any agreement shall be finally decided by the courts in KSA.

• Customer should maintain updating contacts of his authorized person/s (AP) on Mobily system as Customer invoices, SMS services’ notifications are sent to AP defined contacts, and call center is accepting calls/emails from defined AP contacts only

• Customer waives his right to dispute any invoice not disputed within sixty (60) days from the date of the invoice.

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