Content Chaos: Navigating the Path to Engagement

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Transcript of Content Chaos: Navigating the Path to Engagement

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Wifi Network: Gansevoort Park Password: thecontentcouncil

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WELCOME Andy Seibert, Chairman, The Content Council

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CONTENT AS AUTHENTIC STORYTELLING

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CONTENT AS AUTHENTIC STORYTELLING

Liz Kaplow President and CEO, Kaplow @LizKaplow Dyllan McGee Founder, MAKERS @DyllanMcGee

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THE AGE OF THE INTERNET STAR

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THE AGE OF THE INTERNET STAR

Kimberly Coleman @Mominthecity

Amber Lee @ALittleCriminal

Shanna Malcolm @ShannaMalcolm

Karen Robinovitz @KarenRobinovitz

Kevin McGurn @kjmcgurn

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ELLE Canada #SHOPYOURMOOD Jacqueline Loch, VP & Group Publisher, TC Media

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performing in the new age of media consumption…

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consumer expectation is what they want, when + how they want to consume it…

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advertiser expectation is engagement and maximum ROI

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over 50% of our digital content is consumed via mobile platform: smartphone or tablet

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over 40% of our digital content is accessed via a social media platform

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so where does a traditional print magazine fit in?

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publishing is a verb not a media platform

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how about starting with what we do best…

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with  great  editorial  content  integra/ons…  …branded  content  on  steroids  

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Canada’s first ever… shoppable videos

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EDITORIAL  

ECOMMERCE  

VIDEO  MAGAZINE  

DIGITAL   SOCIAL  MEDIA  

PR  

CONTEST  

EVENTS  

YOU  TUBE  

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total audience engagement story across all platforms + all media:

earned, owned + paid

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customer experience customer education

magazine as a storefront branded content

smart + authoritative alignment of two brands

new-ness, buzz + cool factor

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Over-performed on all KPIs: •  Video views: over 75K •  Time spent: 72% watching entire video •  Average time spent on the channel: 1:18 mins •  Social media: #SHOPYOURMOOD hashtag generated over

2.8 million media impressions •  30K e-push notices sent; open rate 77.6% and the CTR of

11.93% •  Earned media/PR •  Contest entry •  ROI

RESULTS:

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THE CONTENT COUNCIL RESEARCH UNVEILED

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THE CONTENT COUNCIL RESEARCH

Georgia Galanoudis @Imprint_Georgia

David Brown @MXMTweets

Alexa Christon @achriston

Linda Descano @LindaDescano

Michael Sebastian @msebastian

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RESEARCH METHODOLOGY Online survey conducted by Advertising Age with Advantage Business Research.

•  Advantage Business Research was responsible for all phases of the online research, including programming, coding and tabulation.

Survey dates: December 5, 2014 to December 12, 2014.

Findings based on 448 total qualified respondents who completed the full survey.

•  Margin of error for the total of 448 respondents of the survey, at a 95% confidence level, is +/- 4.6%.

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PROFILE OF RESPONDENTS

35%

MARKETERS 17%

MEDIA 48% AGENCIES

Head of Business, C-Level, SVP, VP, GM,

Managing Director

47% 33% 20%

Marketing/Advertising Directors & Managers

Content/Creative Directors, Account/Media Supervisors & Managers

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SURVEY SAMPLE: COMPANY SIZE

37%

29%

14%

20%

Estimated Revenue

Less than $5 million

$5 million to less than $50 million

$50 million to less than $500 million

$500 million or More

40%

28%

21%

11%

Number of Employees

Less than 50

50-499

500-4,999

5,000+

Average: $218,273,684 Average: 1,328 employees

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GEOGRAPHIC REGION

NORTH- EAST

35.0%

MIDWEST 23.0% WEST

19.4%

SOUTH 22.5%

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MARKETS THEY SERVE

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“Content marketing is the discipline of creating content, on behalf of a brand, designed with the specific strategy of

influencing consumer behavior in order to drive quantifiable profitable results.”

HOW TO DEFINE CONTENT MARKETING

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COMMITMENT TO CONTENT MARKETING

Commitment will be two years from now

Commitment currently

Commitment was two years ago

“Very/extremely strong” 8–10 Ratings

T O T A L R E S P O N D E N T S

18%

40%

76% 76%

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BUDGETS FOR CONTENT MARKETING

12.6%

23.3%

33.1%

TWO YEARS AGO CURRENTLY ESTIMATED TWO YEARS FROM NOW

$9.4M $12.1M $18.4M

ESTIMATED AVERAGE PERCENT of TOTAL MARKETING BUDGET & AVERAGE DOLLARS

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EFFECTS OF NEW DIGITAL MEASUREMENTS

AREAS MORE LIKELY TO INVEST THAN FIVE YEARS AGO DUE TO THE INTRODUCTION OF DIGITAL MEASUREMENTS

40%

51%

54%

60%

66% MEASUREMENT/ANALYTICS

STRATEGY CONTENT DEVELOPMENT/

PRODUCTION TECHNOLOGY (CMS)

DISTRIBUTION

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BELIEVE THAT CONTENT MARKETING IS TRULY

MEASURABLE

58% YES

42% NO

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METHODS USED TO MEASURE CONTENT MARKETING ROI

80.4% 74.6%

63.8% 54.6%

41.9% 35.4% 33.8%

28.5% 14.2%

10.0%

Website traffic Engagement (time on site, shares,

Sales Awareness Acquisition

Brand lift Customer retention rates

Loyalty Composite engagement score

Cost savings

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BIGGEST CHALLENGES FOR CONTENT MARKETING

63.4% 53.3%

50.0% 49.1%

36.6% 35.5%

30.6% 27.0%

Creating engaging content Lack of budget

Lack of time Proving ROI

Breaking through the clutter Not enough resources

Lack of integration across Lack of internal/external buy-

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CONVERSATIONS NOT CAMPAIGNS: REAL TIME AND REACTIVE

MARKETING

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REAL TIME AND REACTIVE MARKETING

Andrew Hanelly @hanelly

Lindsay Lichtenberg @LinZk

Chris Perry @cperry248

Ramon Velutini @Duracell

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#TheDress  Good  and  Bad  

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FISHER-PRICE: ANTICIPATING AN EDITORIAL MOMENT

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FISHER-PRICE: #WISHESFORBABY

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Duracell Good and Bad…

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UNILEVER: DEGREE FOR WOMEN CREATING INTO A MOMENT

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UNILEVER: DEGREE FOR WOMEN CREATING INTO A MOMENT

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Other RTM Classics around Mass Cultural Moments

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DATA: THE RISE OF BIG INSIGHTS

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DATA: THE RISE OF BIG INSIGHTS

Megan Cunningham @MeganCunningham

Bob Cornwall @Google

Vikram Somaya @VikramSomaya

Maya Mikhailov @GPShopper

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MANUFACTURING A STORY: WIKA AND ENVERITAS GROUP CASE STUDY

Brice Bay, CEO, EnVeritas Group

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WIKA INSTRUMENTS, LP

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CHALLENGES

=  ©Charles  Schulz  

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CHANGING PERCEPTIONS

becomes

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RESEARCH •  Industry-wide gap analysis to:

–  Understand what competitors in the space are doing –  Determine best channels for content marketing –  Evaluate WIKA’s website, social media and other

marketing efforts –  Devise a plan with KPIs, including macro and

microconversions

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CREATING THE STORY

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ENGAGING

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RESULTS •  Keyword conversion up nearly 2000% •  Site visitors up 32% first year, 48% following

year •  RFQ conversion up 46% •  Social media audience engagement up 230% •  800 visitors to new blog

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CONCLUSION •  Avoid boring •  Know your

audience •  Engage •  Measure •  Adjust

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PRESENTER

•  Brice Bay - @bricejbay •  [email protected] •  www.enveritasgroup.com

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Arianna Huffington, President and Editor-in-Chief, Huffington Post Media Group

@AriannaHuff

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We look forward to seeing you at the Museum of the City of New York