Content Chaos: Navigating the Path to Engagement
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Transcript of Content Chaos: Navigating the Path to Engagement
Wifi Network: Gansevoort Park Password: thecontentcouncil
WELCOME Andy Seibert, Chairman, The Content Council
CONTENT AS AUTHENTIC STORYTELLING
CONTENT AS AUTHENTIC STORYTELLING
Liz Kaplow President and CEO, Kaplow @LizKaplow Dyllan McGee Founder, MAKERS @DyllanMcGee
THE AGE OF THE INTERNET STAR
THE AGE OF THE INTERNET STAR
Kimberly Coleman @Mominthecity
Amber Lee @ALittleCriminal
Shanna Malcolm @ShannaMalcolm
Karen Robinovitz @KarenRobinovitz
Kevin McGurn @kjmcgurn
ELLE Canada #SHOPYOURMOOD Jacqueline Loch, VP & Group Publisher, TC Media
performing in the new age of media consumption…
consumer expectation is what they want, when + how they want to consume it…
advertiser expectation is engagement and maximum ROI
over 50% of our digital content is consumed via mobile platform: smartphone or tablet
over 40% of our digital content is accessed via a social media platform
so where does a traditional print magazine fit in?
publishing is a verb not a media platform
how about starting with what we do best…
with great editorial content integra/ons… …branded content on steroids
Canada’s first ever… shoppable videos
EDITORIAL
ECOMMERCE
VIDEO MAGAZINE
DIGITAL SOCIAL MEDIA
PR
CONTEST
EVENTS
YOU TUBE
total audience engagement story across all platforms + all media:
earned, owned + paid
customer experience customer education
magazine as a storefront branded content
smart + authoritative alignment of two brands
new-ness, buzz + cool factor
Over-performed on all KPIs: • Video views: over 75K • Time spent: 72% watching entire video • Average time spent on the channel: 1:18 mins • Social media: #SHOPYOURMOOD hashtag generated over
2.8 million media impressions • 30K e-push notices sent; open rate 77.6% and the CTR of
11.93% • Earned media/PR • Contest entry • ROI
RESULTS:
THE CONTENT COUNCIL RESEARCH UNVEILED
THE CONTENT COUNCIL RESEARCH
Georgia Galanoudis @Imprint_Georgia
David Brown @MXMTweets
Alexa Christon @achriston
Linda Descano @LindaDescano
Michael Sebastian @msebastian
RESEARCH METHODOLOGY Online survey conducted by Advertising Age with Advantage Business Research.
• Advantage Business Research was responsible for all phases of the online research, including programming, coding and tabulation.
Survey dates: December 5, 2014 to December 12, 2014.
Findings based on 448 total qualified respondents who completed the full survey.
• Margin of error for the total of 448 respondents of the survey, at a 95% confidence level, is +/- 4.6%.
PROFILE OF RESPONDENTS
35%
MARKETERS 17%
MEDIA 48% AGENCIES
Head of Business, C-Level, SVP, VP, GM,
Managing Director
47% 33% 20%
Marketing/Advertising Directors & Managers
Content/Creative Directors, Account/Media Supervisors & Managers
SURVEY SAMPLE: COMPANY SIZE
37%
29%
14%
20%
Estimated Revenue
Less than $5 million
$5 million to less than $50 million
$50 million to less than $500 million
$500 million or More
40%
28%
21%
11%
Number of Employees
Less than 50
50-499
500-4,999
5,000+
Average: $218,273,684 Average: 1,328 employees
GEOGRAPHIC REGION
NORTH- EAST
35.0%
MIDWEST 23.0% WEST
19.4%
SOUTH 22.5%
MARKETS THEY SERVE
“Content marketing is the discipline of creating content, on behalf of a brand, designed with the specific strategy of
influencing consumer behavior in order to drive quantifiable profitable results.”
HOW TO DEFINE CONTENT MARKETING
COMMITMENT TO CONTENT MARKETING
Commitment will be two years from now
Commitment currently
Commitment was two years ago
“Very/extremely strong” 8–10 Ratings
T O T A L R E S P O N D E N T S
18%
40%
76% 76%
BUDGETS FOR CONTENT MARKETING
12.6%
23.3%
33.1%
TWO YEARS AGO CURRENTLY ESTIMATED TWO YEARS FROM NOW
$9.4M $12.1M $18.4M
ESTIMATED AVERAGE PERCENT of TOTAL MARKETING BUDGET & AVERAGE DOLLARS
EFFECTS OF NEW DIGITAL MEASUREMENTS
AREAS MORE LIKELY TO INVEST THAN FIVE YEARS AGO DUE TO THE INTRODUCTION OF DIGITAL MEASUREMENTS
40%
51%
54%
60%
66% MEASUREMENT/ANALYTICS
STRATEGY CONTENT DEVELOPMENT/
PRODUCTION TECHNOLOGY (CMS)
DISTRIBUTION
BELIEVE THAT CONTENT MARKETING IS TRULY
MEASURABLE
58% YES
42% NO
METHODS USED TO MEASURE CONTENT MARKETING ROI
80.4% 74.6%
63.8% 54.6%
41.9% 35.4% 33.8%
28.5% 14.2%
10.0%
Website traffic Engagement (time on site, shares,
Sales Awareness Acquisition
Brand lift Customer retention rates
Loyalty Composite engagement score
Cost savings
BIGGEST CHALLENGES FOR CONTENT MARKETING
63.4% 53.3%
50.0% 49.1%
36.6% 35.5%
30.6% 27.0%
Creating engaging content Lack of budget
Lack of time Proving ROI
Breaking through the clutter Not enough resources
Lack of integration across Lack of internal/external buy-
CONVERSATIONS NOT CAMPAIGNS: REAL TIME AND REACTIVE
MARKETING
REAL TIME AND REACTIVE MARKETING
Andrew Hanelly @hanelly
Lindsay Lichtenberg @LinZk
Chris Perry @cperry248
Ramon Velutini @Duracell
#TheDress Good and Bad
69
FISHER-PRICE: ANTICIPATING AN EDITORIAL MOMENT
70
FISHER-PRICE: #WISHESFORBABY
71
Duracell Good and Bad…
72
73
UNILEVER: DEGREE FOR WOMEN CREATING INTO A MOMENT
74
UNILEVER: DEGREE FOR WOMEN CREATING INTO A MOMENT
75
Other RTM Classics around Mass Cultural Moments
76
DATA: THE RISE OF BIG INSIGHTS
DATA: THE RISE OF BIG INSIGHTS
Megan Cunningham @MeganCunningham
Bob Cornwall @Google
Vikram Somaya @VikramSomaya
Maya Mikhailov @GPShopper
MANUFACTURING A STORY: WIKA AND ENVERITAS GROUP CASE STUDY
Brice Bay, CEO, EnVeritas Group
WIKA INSTRUMENTS, LP
CHALLENGES
= ©Charles Schulz
CHANGING PERCEPTIONS
becomes
RESEARCH • Industry-wide gap analysis to:
– Understand what competitors in the space are doing – Determine best channels for content marketing – Evaluate WIKA’s website, social media and other
marketing efforts – Devise a plan with KPIs, including macro and
microconversions
CREATING THE STORY
ENGAGING
RESULTS • Keyword conversion up nearly 2000% • Site visitors up 32% first year, 48% following
year • RFQ conversion up 46% • Social media audience engagement up 230% • 800 visitors to new blog
CONCLUSION • Avoid boring • Know your
audience • Engage • Measure • Adjust
PRESENTER
• Brice Bay - @bricejbay • [email protected] • www.enveritasgroup.com
Arianna Huffington, President and Editor-in-Chief, Huffington Post Media Group
@AriannaHuff
We look forward to seeing you at the Museum of the City of New York