Contactus Consulting Pp Presentation Ulti
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Contact Center & BPO Consul1ng
Transcript of Contactus Consulting Pp Presentation Ulti
Contact Center & BPO Consul1ng
Who we are
CONFIDENCIAL
Contact Center in La,n America
Company ABC that would like to outsource
Contact Center in USA, Canada, Spain,
India, etc.
We specialize in all aspects of Contact Center & BPO consul@ng. Whether you are looking to outsource all or part of your customer service, analyze how and where to establish a center, or want to acquire an exis@ng opera@on in La@n America, Contactus Consul@ng can assist you.
Our Services
• Through a working alliance with with Colliers International Call Center Service Group (Colliers International CCSG) we are able to offer Latin American partnership opportunities to Contact Centers and BPO companies looking to expand their operations. – We represent various contact centers all over La@n America and the Caribbean who are willing to:
• Offer Hos@ng opportuni@es to other contact centers & BPO businesses worldwide. • Establish Joint Ventures or are looking for poten@al investors.
– We can guide and support you through the nego@a@ng process.
• If you are a company that is looking for a Contact Center in La@n America to outsource your services: – We represent various Contact Centers in La@n America, and we will assist you on analyzing all the
alterna@ves independently.
• If you are a contact center already established in La@n America: – And if you want to offer outsourcing services, we will take a partnership approach in order to prepare
your company to compete on the offshore outsourcing industry.
– We will work closely with you to achieve your business goals through detailed planning and execu@on of projects through the use of our Contactus Contact Center Op1miza1on Program (CCCOP); see next slide.
CONFIDENCIAL
Contactus Contact Center Op1miza1on Program (CCCOP)
Work Force Management
Recrui,ng & Selec,on
Training & Developing
Supervising
CONFIDENCIAL
Mo,va,on & Compensa,on
Performance Management
Turnover & Reten,on
Monitoring & Audi,ng
Repor,ng & Communica,on
Contactus business analysts partner with your management team to iden@fy the strategic elements that ensure that opera@onal prac@ces are successful.
CONFIDENCIAL
CONFIDENCIAL
Contacts
Francisco Posada fposada@[email protected]
Isaias Mercado: isaias@[email protected]
Beatriz Mar@nez bmar@nez@[email protected]
Laura Schneider lschneider@[email protected]
CONFIDENCIAL
