Contact Center Southwest Florida | Phase V
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Having the right people together with the proper experience makes all the difference. Our Telephone Service Representatives are trained and experienced in the art of excellent customer support and believe in offering our clients only the highest level of customer satisfaction. We live in a 24/7 Internet world. We live in a 24/7 Internet universe. Customers now expect to order or obtain resolution to an issue at any time day or nighttime. A toll-free number or live chat can trigger an instant representative response. Our Telephone Service Representatives are here 24/7 to help your customers decide which of your products/services address their needs. They are multilingual and trained in the newest technology which allows them to move seamlessly between your site and your customized script in house at PhaseV. Using the most recent technology, PhaseV will trim your costs for running surveys for customer satisfaction, product feedback, worker satisfaction, etc. Our data collecting and mining abilities give you market intelligence which allows you to make outstanding marketing decisions. Voice and text chat are fast becoming favored ways of communicating with others online. "Interactive Text Chat" enables you to open a dialog with one of Stage V's on duty Telephone Service Representatives instantly and in real time. This is really a unique and effective approach to handling customer/caller concerns, customer service or some problem needing more detail on a one to one basis. We install your credit card merchant number in our software so we can authorize charge card transactions while your customer is really on the phone. This eliminates credit card problems, including fraud. We settle the charge card trades daily (before your order is sent), which transfers the funds into your bank account. We provide daily resolution reports. All credit card transactions are entirely protected.
Transcript of Contact Center Southwest Florida | Phase V
Are You Searching
for a Contact
Center in
Southwest
At Phase V, we help companies run their operations more efficiently and cost-effectively by providing
complete turnkey services.
Contact Center Southwest Florida
We live in a 24/7 Internet world. Customers now
expect to order or obtain resolution to an issue anytime day or night.
Contact Center Southwest Florida
At Phase V a toll free number or Live Chat can trigger an instant
representative response.
Contact Center Southwest Florida
Our Phase V philosophy is: People + Technology = Efficiency. Continuous
investment in developing technology allows us to
maintain efficiencies and economies-of-scale as we
continue to grow.
Contact Center Southwest Florida
Our approach is systematic. We develop, recommend, customize
and support the most appropriate solution for you. We are fully
capable of executing large multilingual, national or international projects.
Contact Center Southwest Florida
Phase V will handle your customer orders & catalog requests quickly and efficiently, whether received from your…
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For More Information Visit Our Website
www.PhaseV.com12290 Treeline Ave Fort Myers, FL 33913
