Strategies for Successful Voice Modernization

VDS + AudioCodes Joint Webinar

VDS Creates Effortless

Interactions

VDS Core Competencies

VDS PRO Suite of Services

Customer EngagementBusiness Collaboration

Enterprise Telephony

Today’s Agenda

Introduction and Overview: Mike Davito, Chief Business Officer, VDS

Universal Communications Architecture:Mike Pio, Sales Engineer Global Services, AudioCodes

Use Case Study:Steve Rivers, Practice Lead, Business Collaboration, VDS

Conclusion: Q&A / What’s next?Team, Mike Davito

Blockers to Successful Voice Modernization

Internal to Company – Existing Business Process

Voice as a Utility – always on yet none strategic (like Electricity)

Why buy what you already own?

Return on Investment hard to quantify

Dynamic Corporate Communications Strategies

External to Company – Macro Trends

Shifting modes of communication –

Who calls anymore?

Decoupling of Applications

Mobility of the Knowledge Worker

Carrier PRI to SIP

Drivers for Successful Voice Modernization

Risk Mitigation – EOL/EOS of Existing System

Cost of Downtime/Recovery Time

Centric on Calls to the Org versus Individual

Gaining Competitive Advantage

Executive Sponsorship

Cost Reduction (Debunking Single Vendor Myth)

Universal Communications Architecture

Comprehensive solution for Enterprise Voice Network Modernization

The Changing Enterprise Communications Landscape

Employees are working from anywhereCustomers and partners are engaging

in new and different ways

Communications costs

Competitiveness

• As comm costs increase, competitiveness decrease• Large Ent. are on eternal quest seeking lowering costs• EOL/EOS legacy systems intensify the need

• 80% work away from the office 2 days or more of every week

• Multi real-timeWebRTC modalities (voice, chat, web, video, social)

• 2015: 2 Billion enabled devices 2019: 6B

Service providers are transforming their infrastructure to IP

* Gartner, “IT Key Metrics Data 2016: Key Infrastructure Measures: Voice Network Analysis: Current Year”, December 14, 2015

Change Inhibiting Challenges

1. From silos to universal2. Securing communications3. Complying with regulation4. Managing Operations and Quality

Many Silos = Operational Inefficiency

Legacy PBX

Local Dial Plan

Local Voice Policy and Routing

Local Management and Analytics

PSTN

PSTN

SIP T

Costly and non-optimized inter-location and off-net communications

Local Dial Plan

Local Voice Policy and Routing

Local Management and Analytics

Local Dial Plan

Local Voice Policy and Routing

Local Management and Analytics

IP PBX UC System

Unifying the Architecture Presents Additional Challenges

Security1. Denial of service

(DoS) attacks2. IP telephony spam3. Service theft &

Eavesdropping

Quality1. Setting up MPLS

network is costly 2. High recurring costs3. Establishing MPLS

services from multiple providers globally is complex

Compliance1. Emergency calls2. Recording3. Data sovereignty

Enterprise Voice Migration Strategies

Multi-vendor

1. Small % of knowledgeable employees2. Lower TCO due to ability to Shop

Around (Gartner)3. Want Best-of-Breed UC applications4. Keep healthy tension between vendors5. Don’t want to put all eggs in one

basket (reduce risk)

Single UC vendor

1. Many knowledgeable employees

2. Politics/Relations3. View multi-vendor as risky

AudioCodesOne Voice

AudioCodesUniversal Communications Architecture

Introducing

AudioCodes

Universal Communications Architecture

Comprehensive solution for Enterprise Voice Network Modernization

Foundations of Enterprise Voice Network Modernization

Connect and Migrate

Unify, Centralize and Optimize

Secure and Comply

Manage and Operate

• Leverage SBCs and MGWs to connect to cost effective SIP Trunks.

• Maintain and gradually migrate from TDM to IP.• Securely connect remote and mobile workers

• Connect disparate PBX/IPPBX/UC systems over corporate WAN.

• Introduce centralized routing and simplified global dial plan.• Enjoy enterprise-wide optimized routing for on-net and off-

net calls.

• Protect from attacks and fraud the new modernized voice network.

• Maintain confidentiality via authentication and encryption.• Introduce compliance recording per regulatory rules.

• Achieve operational efficiency by managing the whole UCA gear from a centralized NOC covering Day 1 and Day 2 operations.

• Gain visibility to voice quality and be proactive in resolving issues.

Broadest Enterprise Voice Modernization Portfolio

Mediant 2600 Mediant 4000 Mediant 9000 Mediant Virtual Edition & Software Edition

Mediant 800 Mediant 1000 Mediant 3000

Session Routing

Lifecycle management

Voice quality monitoring

HW/SW/Virt.

SBC

Hybrid SBC/Gateway

Compliance recordingApps

MP124/1xx MP1288MP2xx

Analog Gateways

Routing Manager

Call Recording

EMS

Fax Server

SEM

Use Case Study

How does this actually work?

Retail Case Study – Reducing Complexity

Multiple Routing TablesNeed to make changes across multiple platformsPotential for routing loops or failed calls

Multiple vendorsMultiple service requestsCoordination of manufacturers

Retail Case Study – Decrease Time to Resolution

Reports state call quality was poorWhere do I start my investigation?Which tools do I leverage?

Retail Case Study – Ease of Administration

How do I manage it all?1 Survivable Branch Appliance

1 Session Border Controller

3-5 Analog Gateways

48 IP Phones

Multiple Sites

Software Updates

Configuration Changes

Retail Case Study – AudioCodes Advantage

• Broad portfolio of Hybrid (TDM/SIP) and pure SBCs

• Extensive interoperability with legacy and IP PBXs

• IP-PBXs, Call Center and SfB seamlessly connected

• Centralized VoIP routing management that is highly resilient

• Simplified management of enterprise dial-plan and VoIP routing

• Suite of management and operations solutions

• Centralized management of enterprise components

• End-to-end view of call quality• Single interface

AudioCodes Advantages Generated results for retail company

What’s next?

Follow-up Questions or Comments?

Don’t hesitate to contact our speakers today!

Mike Davito: Chief Business Officer | VDS

P. 616-643-4597 E. mdavito@govds.com

Mike Pio: Sales Engineer Global Services | AudioCodes

P. 570-778-6377E. michael.pio@audiocodes.com

Steve Rivers: Practice Lead, Business Collaboration | VDS

P. 616-643-4506E. srivers@govds.com