Consumer participate in market when they purchase good and

services.

THEY ARE SUBJECTS TO EXPLOITATION

LIKEWISE THERE ARE RULES AND

REGULATIONS FOR THE PROTECTION OF

THEIR RIGHTS.

THERE IS A NEED TO PROTECT CONSUMER INTEREST AS

TRADERS INDULGE IN UNFAIR TRADE PRACTICES

SUCH AS SELLING ADULTERATES GOODS,

PASSING ON FALSE INFORMATION THROUGH

MEDIA,ETC.

•ROSE OUT OF DISSATISFACTION OF

CONSUMERS AGAINST UNFAIR PRACTICES .

•THERE WAS NO LEGAL SYSTEM AVAILABLE TO

PROTECT AGAINST EXPLOITATION.

CONSUMERS INTERNATIONAL : A UN BODY OF 240

ORGANISATIONS FOR PROTECTION SET UP IN 1985.

UN GUIDELINES FOR CONSUMER PROTECTION ARE A TOOL FOR NATIONS TO ADOPT MEASURES TO PROTECT CONSUMERS AND

FOR CONSUMER ADVOCACY GROUPS TO FORCE THEIR GOVERNMENTS TO DO SO

THE CONSUMER MOVEMENT IN INDIA STARTED IN AN ORGANIZED FROM IN THE 1960s DUE TO THE FOLLOWING:

•UNETHICAL AND UNFAIR TRADE PRACTICES

•RAMPANT FOOD SHORTAGES•HOARDING AND BLACK

MARKETING •ADULTERATION OF FOOD AND

EDIBLE OIL

CONSUMER PROTECTION

ACT (COPRA) : IN 1986 INDIAN GOVERNMENT

PASSED THE COPRA TO PROTECT CONSUMERS AGAINST UNFAIR AND

UNETHICAL TRADE PRACTICES OF

PRODUCERS AND SELLERS.

Ways in which

consumers can exercise their rights to get a fair deal

Producers need to strictly follow required safety rules

and regulations .

In order to maintain products quality, however, both government and public

actions are needed

CONSUMER HAVE THE RIGHT TO BE PROTECTED AGAINST THE MARKETING

OF GOODS AND DELIVERY OF SREVICES THAT ARE HAZARDOUS

TO THEIR LIFE AND PROPERTY.

Consumers have the right to be informed about the particulars

of goods and services they

purchase

This will help consumers to

complain and ask for compensation or

replacement if the product is defective.

Right to information act : enacted in October 2005, it empowers

citizens of a country to seek information

held by a government office

It is the right to choose a product or a service of a

customer regardless of age, gender and nature of service

Consumers cannot be forced into purchasing goods

services they may not want

Customers have the right to seek redressal against unfair

trade practices and exploitation

Customers can seek compensation depending

upon the degree of damage

Consumer movement has led to

formation of various local forums or

consumer councils

They guide consumer on how to file cases in

consumers courts and represent themselves

Right to be aware of consumer rights through separate departments of consumer affairs in

central and state governments

Through awareness via posters,

advertisements on television, consumers

will be able to discriminate and make informed

choices

Commodities carry logos and certification

of ISI, agmark or hallmark on cover,

which indicates that producers have followed certain quality standards

FAILURE OF CONSUMER MOVEMENT Consumer redressal process

is a cumbersome process as in most cases cash memos

are not issued which means lack of evidence and many times consumers are supposed to engage layers.

EXISTING LAW DOES NOT SPECIFY ON ISSUE OF

COMPENSATION TO CONSUMERS

RULES AND REGULATIONS OF

MARKETS ARE NOT FOLLOWED

NEVERTHLESS, THERE IS SCOPE FOR CONSUMERS TO REALISE THEIR

ROLE AND IMPORTANCE. IT IS OFTEN SAID THAT CONSUMER MOVEMENTS CAN BE EFFECTIVE ONLY WITH THE CONSUMERS ACTIVE INVOLVEMENT. IT REQUIRES A VOLUNTARY EFFORT

AND STRUGGLE INVOLCING THE PARTICIPATION OF ONE AND ALL

MADE BY:NIHARIKA PANDEDEEPALI PATELRISHIKA BAGDE

CLASS- X-A

GUIDED BY:SHRI. MURLLIDHARAN

PILLAI SIR

THANK YOU