Consumer Resistance as Struggle over Subjectivity - College of
Transcript of Consumer Resistance as Struggle over Subjectivity - College of
College of Business Administration
University of Rhode Island
2011/2012 No. 6
This working paper series is intended tofacilitate discussion and encourage the
exchange of ideas. Inclusion here does notpreclude publication elsewhere.
It is the original work of the author(s) andsubject to copyright regulations.
WORKING PAPER SERIESencouraging creative research
Office of the DeanCollege of Business AdministrationBallentine Hall7 Lippitt RoadKingston, RI 02881401-874-2337www.cba.uri.edu
William A. Orme
Ilona Mikkonen, Nikhilesh Dholakia, Johanna Moisander and Anu Valtonen
Consumer Resistance as Struggle over Subjectivity
1
Consumer Resistance as Struggle over Subjectivity
Ilona Mikkonen
Aalto University School of Economics, Finland
Nikhilesh Dholakia
University of Rhode Island, USA
Johanna Moisander
Aalto University School of Economics, Finland
Anu Valtonen
University of Lapland, Finland
December 2011
This is the University of Rhode Island Working Paper version of a paper that is in the review
process.
2
Consumer Resistance as Struggle over Subjectivity
Abstract
This paper expands the anti-consumption and consumer resistance literature by directing focus
on an important domain of resistance that has not been dealt with extensively: consumer
subjectivity. Drawing on Foucauldian ideas on power and resistance, organization studies
literature on discursive resistance, and recent works on anti-consumption and identity projects, a
theoretical framework of consumer resistance as struggle over subjectivity is developed. It is
argued that resistive discursive practices can have transformative potential as they facilitate
envisioning and crafting alternative subject positions. This paper contributes by enhancing
understanding of the discursive power that consumers exercise in the marketplace.
Keywords: Anti-consumption, consumer resistance, subjectivity, power, discursive strategies.
3
Consumer Resistance as Struggle over Subjectivity
Introduction
In recent consumer and marketing literature different forms of consumer resistance and other
kinds of anti-consumption practices (Cherrier 2009; Lee, Fernandez and Hyman 2009; Lee,
Motion and Conroy 2009) such as voluntary simplification and dispossession (Cherrier 2009;
Cherrier and Murray 2007), custodian behaviours (Cherrier 2010),product non-usage (Cherrier
2006), and deployment of the nationalist ideology (Varman and Belk 2009), are becoming
increasingly common, and of rising importance to both marketing theory and practice (see for
example Austin 2005; Roux 2007). Consumers, as part of different social movements, are
targeting marketers in order to bring about social and political change, via new practices of
resistance that have been enabled by, for example, social media (Dalli and Corciolani 2008;
Hemetsberger 2006).
As Cherrier (2009) notes, consumer research literature has explored a variety of manifestations
of anti-consumption and consumer resistance “at the level of the marketplace as a whole, the
marketing activities, and/or the brand/product” (p. 181). At the brand/product level resistance is
often manifested in boycotting (Herrmann 1993), or other overt behaviours such as protesting
and complaining (Bradshaw and Hollbrook 2008). At the level of marketing activities resistance
can take form in acts such as active appropriation and resignification of brand logos and
advertising slogans (Ritson and Dobscha 1999). Resistance towards the whole ideological
domain of consumerism has taken many shapes, from using homemade food to counter the
4
market’s invasion of the home and family identity (Moisio, Arnould, and Price 2004) to serving
as a “product custodian” to counter the expansion of throwaway culture (Cherrier 2010).
In this paper we want to expand the anti-consumption literature by directing focus to yet another
important domain of consumer resistance, subjectivity, which has not been dealt with extensively
in consumer research literature. We also continue the recent discussion on Foucauldian
perspective of power that has been taking place in marketing and consumer literature (e.g.
Becket and Nyack 2008; Bonsu and Polsa 2011; Denegri-Knott, Zwick, and Schroeder 2006;
Shankar, Cherrier, and Canniford 2006).
The subject position of ‘the consumer’ is one of the most significant categories of knowledge in
contemporary market culture (Humphreys 2006) One of the important struggles of consumer
resistance takes place in the realm of consumer subjectivity which is being – intentionally or
inadvertently – constructed, shaped and normalized by marketplace ideologies and actors (e.g.
Firat , Dholakia, and 1995; Firat and Dholakia 2006; Moisander and Eriksson 2006; Zwick and
Dholakia 2004a and 2004b; Zwick, Bonsu, and Darmody 2008). We posit that in order to
understand the complexity of consumer resistance, it is necessary to study marketplace
ideologies and marketer-constructed consumer subjectivities as the targets of consumers’
discursive strategies of resistance.
Such an examination requires an understanding of power which differs considerably form the
two “traditional” perspectives of power, the sovereignty model and the cultural authority model
(Denegri-Knott, Zwick, and Schroeder 2006) that have formed the basis for most discussions on
consumer resistance. Both these perspectives see power as a feature of a specific locality or
5
entity, and primarily repressive in nature. We argue that in the contemporary participatory
marketplace culture, the traditional perspectives alone are no longer sufficient for understanding
and theorizing all the new forms of consumer resistance. A discursive power perspective, which
builds on the work of Michel Foucault, enables us to recognize and appreciate consumer
resistance as not merely destructive and reactive but also productive and proactive. Through
engaging in resistance consumers are constructing “new knowledges and new truths”
(Meriläinen et al. 2004, 545) that are then circulated in the marketplace and culture more
broadly. For example, Goulding and Saren (2009) exemplify gothic subculture as a site of
resistance where conventional gender norms are challenged and alternative sexual politics are
established through a variety of gendered performances. This subculture “positively embraces
the active reconfiguration of gender norms” (p.43). Thus, the individuals are not merely
complaining about conventional gender norms, but actively crafting new ways of being male and
female.
In this paper we develop a theoretical framework that maps out and elaborates on different forms
of consumer resistance that takes place in the realm of subjectivity. We conceptualize consumer
resistance as struggles over subjectivity in which marketer-constructed and imposed
subjectivities are resisted through discursive strategies, often through construction of alternative
subjectivities. Using this approach, we contribute to a better understanding of the discursive
power that consumers exercise in the marketplace.
This framework builds on the Foucauldian ideas on power and resistance, organization studies
literature on discursive and subjectivity-level resistance (e.g. Thomas and Davies 2005a and
6
2005b; Laine and Vaara 2007; Meriläinen et al., 2004), literature on anti-consumption (e.g.
Cherrier 2010; Cherrier 2009; Iyer and Muncy 2009) and recent consumer research literature on
identity projects as consumer resistance (Mikkonen, Moisander, and Firat 2011).
Discursive power and ideologies
Denegri-Knott et al. (2006) have provided a useful cartography of the perspectives on power
within consumer and marketing research. According to the authors, this literature has drawn
from three distinct models of power 1) the consumer sovereignty model which draws from
classical and neoclassical economic thinkers such as Adam Smith; 2) the cultural power model,
which emerges from social science traditions, and focuses on cultural meanings as the site of
power and domination; and 3) the discursive power model, which builds on the French
philosopher Michel Foucault1.
The discursive perspective on power is constitutive in the sense that power builds knowledge,
constructs truth, and forms subjectivities (see Haugaard, 2002). In essence, instead of being
primarily visible and repressive, power is seen as embedded in normalizing disciplinary
discourses, institutions, and ideologies; and it acts on people by persuading them to internalize
sets of norms, views and ideas that make “sensible and accountable that which people should do,
can do and thus do” (Clegg 1989, 156). Power constructs subject positions containing models of
obedience, ideals that we are all enticed into approximating. Power is not held, but practiced
(Nealon 2008, 24), and it thus works in a profound and covert manner:
[I]n a society such as ours, but basically in any society, there are manifold relation of
power which permeate, characterize and constitute the social body, and these
relations of power cannot themselves be established, consolidated nor implemented
7
without the production, accumulation, circulation and functioning of a discourse...”
(Foucault 1980, 93)
Power operates through discourses. A similar term often employed in culturally oriented
marketing literature is ‘ideology’, understood not in the Marxist sense as ‘false consciousness’,
but as a specific normalizing discourse, which fixes certain meanings within a society as “true”,
“acceptable” and “normal”. In the marketplace context ideologies are the “systems of meaning
that tend to channel and reproduce consumers’ thoughts and actions in such way as to defend
dominant interests in society” (Arnould and Thompson 2005, 874). An ideology is, in a sense, a
regime of truth, a “discourse [a society] accepts and makes function as true” (Foucault 1984, 73).
Power is also intimately tied to knowledge, and is “exercised by virtue of things being known”
(Foucault 1980, 154). To be able to steer their conduct, people, objects, and concepts need to be
rendered “objects of knowledge”. Knowledge – produced in (scientific) discourse – renders some
forms of being, thinking, and talking intelligible and natural, while at the same time excluding
others as meaningless and abnormal or even deviant. Therefore knowledge does not refer to
‘facts’, but to what is currently and widely accepted as reality. Thus, in the marketplace, power is
also deeply embedded in the ways in which we have come to “know” economy, markets and
market practices; and the marketplace actors (consumers and marketers). Capitalism and its
accompanying market economy constitute a regime of truth (ideology) that has become the
normalized way of being in society. Through the Foucauldian lens ‘economy’ appears not solely
as the physical production and consumption of goods and services – and as the ways of
managing scarce resources (i.e., money, materials, and labour) – but as yet another object of
knowledge, and as a realm for the exercise of power.
8
Consumer subjectivities
Ideologies also produce subjects that fit into, constitute, and reproduce the social order; which in
turn is constructed in discourses of power (e.g. Barker 2000, 81; Moisander and Valtonen 2006,
197). We use the term ‘subject’ to refer to the core ideas that we hold about human beings, not
tied to any one individual. The subject “is not the speaking consciousness, not the author of the
formulation, but a position that might be filled in certain conditions by various individuals”
(Foucault 1977, 115, italics added). Subjects, in this view, are not fixed and permanent. Human
subjectivity is not defined biologically, but historically (Hall 1992, 277): we are not subjects, but
we are made subjects through normalizing ideologies that render certain forms of personhood
thinkable or unthinkable, acceptable or deviant, normal or abnormal. Foucault explored these
processes of normalization in the institutional contexts of prisons (1977) and hospitals (1975). In
marketing and consumer literature the normalizing tendencies of ideologies has been discussed
in terms of systematic predisposition of consumers toward certain kinds of identity projects
(Arnould and Thompson 2005).
The consumer as a subject position is created through a multitude of practices that render her
knowable on both macro-level of capitalist discourse (e.g. Humphreys 2006; Zwick and
Dholakia 2004a and 2004b) and the micro-level of industries (Thompson and Tambyah 1999;
Moisander and Eriksson 2006), brands (Holt 2006), and consumer policy (e.g., Autio,
Heiskanen, and Heinonen 2009); all which construct and present “ideal” consumer subject
positions to be filled.
9
The consumer, as we know her, argue Miller and Rose (1997, 4) is a subjectivity that was ‘made
up’ in the post-war period from 1950 to 1970. More recently, Zwick and Dholakia (2004b, 36)
have argued that “the consumer… does not exist outside this constitutive field of discursive
power” that operates though marketplace ideologies and technologies. Customer Relationship
Management (CRM), for example, can be approached as a discourse that is premised on the
database’s power to differentiate and particularize consumers. Databases, through which
companies can generate and access identifiable customer profiles, enable “codification,
classification, and comparison [of consumers]” (Zwick and Dholakia 2004a: 216). Thus, CRM
emerges as a disciplining technology aimed at producing an individualized customer, a customer
that can be isolated from all others, and “becomes [an] observable, measurable, and quantifiable”
(2004a, 219) object “upon which the marketer can now act strategically” (2004b, 32).
Importantly, both in the post-war England and in contemporary marketing practice and literature,
the consumer is constructed as an essentially free and active decision maker, communicator, and
contributor (Cherrier and Murray 2004). According to many critical writers, there is a good
reason for such a subjectivity to be constructed and upheld. Bauman (1992, 51) contends that the
“reproduction of the capitalist system is... achieved through individual freedom” and Zwick,
Bonsu, and Darmody (2008, 164) argue that the ‘free consumer’ is a deliberately constructed
subject position that is in the interests of the marketers. Indeed, as consumption serves a key
purpose in capitalism by ensuring the steady flow of capital the idealization and normalization of
consumption-centered subjectivity is vital for the workings of modern economies in their current
form (Jubas 2007). Materialism, while often condemned in our everyday language, is in many
10
ways an essential feature of the contemporary economic system (Cherrier 2010), and as such
needs to be reproduced and advanced, made honourable instead of shameful.
Resistance as struggle over subjectivity
The consumer has in itself become an ideal subject position in contemporary (Western) societies.
Consumption is both the right – and the responsibility – of an active, mindful member of society.
In the ideological discourses circulating in marketplace cultures, consumption is constructed as a
democratizing activity, which creates well-being for all members of society (Jubas, 2007).
It is not inevitable, however, that consumers take on these subjectivities to build their identities
and lifestyles. Foucault (1983) discussed resistance as struggle for a new subjectivity. He argued
that most of the contemporary “oppositions” (“men over women”, “medicine over population”)
can be seen as examples of struggle against subjection (Foucault 1983, 211); they are struggles
that are “against the ‘government of individualization’” and struggles that “revolve around the
question: Who are we?” (Foucault 1983, 212). This type of resistance requires that people refuse
what they have been made into; and invent, not discover, who they are (Bernauer and Mahon
2004) by creating new forms of subjectivity that can subvert government.
Organization studies has drawn from this Foucauldian conceptualization of resistance: for
example, Meriläinen et al. (2004, 545) describe resistance as the ‘counter discourses’ and
‘reverse discourses’ that challenge “the ways in which an individual is defined, labelled and
classified”. Thomas and Davies (2005a; 2005b) theorize micro-politics of resistance, and Laine
and Vaara (2007, 36) utilize the concept of discursive struggle to illustrate how specific
discourses and the subjectivities they offer can “serve as a means of managerial control”. In
11
consumer research literature, however, subjectivity as a realm of power and resistance has thus
far been discussed only in a handful of empirical works (e.g. Moisander and Pesonen 2002;
Goulding and Saren 2009).
For example, Mikkonen, Moisander and Firat (2011) elaborate on consumer cynicism in online
environments as a form of resistance against the normalized forms of subjectivity. When the
currently prevailing marketplace ideology is seen as offering only objectionable subject
positions, they are rejected through ridicule and intellectual condemnation. At the same time,
these critical consumers actively assemble an alternative form of subjectivity, essentially
disillusioned and critical towards the market and the marketing institution.
Consumer resistance can, therefore, be conceptualized as a struggle over subjectivity in which
the targets of the resistance are marketer-constructed and imposed subjectivities rather than any
specific marketing practices. In this conceptualization resistance includes not only openly
vocalized criticism and intentional disregard towards hegemonic organizational discourses, but
also the construction of alternative subjectivities. The resistive discursive strategies can, in time,
affect the cultural ideologies and discourses by producing “new knowledges and new truths” that
“constitute new powers” (Meriläinen et al. 2004, 545). Thus, while many of the “traditional”
ways of resisting, such as boycotting (e.g. Herrmann 1993), can be seen as culturally destructive,
the discursive modes of resistance can also entail creative and productive value; through
resourceful use of cultural narratives and norms (Goulding and Saren 2009; Moisander and
Pesonen 2002) and playful, imaginative practices (Mikkonen and Bajde, forthcoming) consumers
produce and craft new emancipatory spaces (Firat and Dholakia 2006).
12
The framework of consumer resistance as struggle over subjectivity is illustrated in Figure 1.
Drawing from broader cultural conceptions and ideologies, marketplace ideologies construct,
proffer, and mobilize certain consumer subjectivities. These subjectivities become normalized in
the marketplace, as they are presented in different cultural texts as the ideal or natural forms of
being; ideologies, after all, not only tend to make certain configurations of being visible, but at
the same time marginalize others. For example, Markkula, Mikkonen and Vicdan (2011) discuss
style manuals directed at women as a form of government, as they construct an ideal female
subject. The ideal woman appreciates the choice of dress as a highly important aspect of her life
and consequently takes a high interest in her clothing. She is willing to make any changes
necessary based on a critical rule-based scrutiny of herself. On the other hand, a woman who is
either disinterested or unwilling to engage in such rule-based scrutiny becomes an object of
ridicule.
FIGURE 1 HERE
Consumers are not, however, preordained to fill the proffered and imposed subject positions. The
marketer-created subjectivities are resisted through various discursive strategies that
problematize the existing – and may facilitate crafting of alternative – subject positions. These
strategies can vary in terms of assertiveness from reasonably cordial to downright aggressive and
confrontational, and in their prominence from rather understated to blatantly aggressive (e.g.
Dobscha and Ozanne 2001; Mikkonen, Moisander and Firat 2011).
13
Discussion
We contend that conceptualization of resistance as “struggle over subjectivity” constitutes a
significant extension of research on anti-consumption and consumer resistance. Such
conceptualization enables recognition of forms of power that are embedded in normalizing
discourses, and challenges our current understanding of consumer-marketer power dynamics in
the marketplace.
‘The consumer’ cannot be seen only as detached, rational individual making purchasing
decisions. Instead the category of the ‘the consumer’ is a subject position that has been produced
in modernism (Cherrier and Murray 2004, Firat 2001; Firat and Dholakia 2006; Firat and
Venkatesh 1995; Murray and Ozanne 1991), and the liberal-democratic ideology (Sassatelli,
2006). Constructing people as (free) consumers is an effective form of responsibilization (Rose
1991): consumers are made moral agents, who are responsible for making the “correct” choices
through which they vote and, supposedly, police companies (e.g. Shaw, Newholm, and
Dickinson 2006), and for making sustainable development possible (see Moisander, 2001).
At the same time, consumers are responsibilized to consume. While the contemporary trendy co-
production discourse (e.g. Vargo and Lusch 2008) appears to blur, even erase, the modernist
separation of consumers from producers and production, critical voices have questioned whether
“putting consumers to work” (Zwick, Bonsu, and Darmody 2008, see also Cova and Dalli 2009)
in fact benefits them, or whether it is a clever ruse through which consumers are made to take on
the duties of the producers. In the value co-creation literature consumer responsibilization is, in
14
fact, strikingly transparent: for example, Prahalad and Ramaswamy (2004a; 2004b; 2000), the
“fathers” of the concept value co-creation, have repeatedly called for consumers to “shoulder
more responsibility” (2004a: 7) in the marketplace and for their own actions.
The discursive perspective to power and resistance enables us to evaluate critically and
problematize the empowerment discourse that currently seems so widely accepted. The
discursive perspective renders visible the construction of the consumer. Regardless of
fashionable labels – such as ‘consum’actor’ (Cova and Cova 2009), and ‘prosumer’ (Toffler
1980) – people are increasingly constructed as consumers, in commercial markets as well as in
areas that were previously considered being ‘outside’ of the marketplace (e.g. Firat 2001). The
‘consumer-patient’ (e.g. Chance and Deshpandé 2009; Møldrup 2006) for example is “expected
to be responsible for his/her health and to have sought the information that is needed to share the
making of decisions with practitioners” (Hardey 2010, 135); the ‘mother-consumer’ is a
thoroughly ‘good’, selfless being, who – motivated by “instinctual love” – will provide her
family with only the best products and services (Cook 2003); the consumer in the marketplace of
love shops for mates (Ahuvia and Adelman 1993).
It is by no means suggested here that we should embrace the perspective of consumers as
“largely irrational or foolish, to be manipulated through methods not far removed from those of
political propaganda” (Miller and Rose 1997, 3) at its face value. The discursive power
perspective, in fact, suggests that consumers are not inevitably ‘hailed’ into certain subject
positions, but there is always a possibility of challenging the subjectivities made available via
15
marketplace ideologies. The idea of struggle, in fact, highlights the notion that the range and
forms of available subjectivities is not stable, but constantly under redefinition and renegotiation.
Within organization theory, the discursive perspectives, which have been discussed more widely
than in marketing and consumer research, have also become a target of rather strong criticism.
Some writers, such as Fleming and Sewell (2002) have taken the position that nothing short of a
complete revolution is acceptable when assessing resistance. In this vein, Contu (2008, 367)
writes off most of the discursive strategies of resistance as practically inconsequential, arguing
that…
[t]hese transgressive acts that we call “resistance” are akin to a decaf resistance,
which changes very little. It is resistance without the risk of really changing our ways
of life or the subjects who live it.
Here she continues on a path laid out by Paul Piccone, Michael Buruwoy, and Slavoj Zizek (see
Fleming and Spicer 2003) that have all argued that critical negativity towards domination can be
a conserving rather than a disruptive force. Piccone (1976, 1978 in Fleming and Spicer, 2003)
coined the term artificial negativity, which suggests that any system of power in fact relies upon
“a degree of channelled criticism in order to avert stagnation”. Thus, they argue, many discursive
and material practices of dissent may in fact serve as tension-releasing safety valves, which
allow people to blow off some steam, so to speak, but do very little to actually upset the
structures of power. While Fleming and Spicer (2003) deal with cynicism in particular, it is easy
to see how these criticisms could also be extended to other forms of discursive resistance such as
humour, parody, irony, and sneering. The problem, they conclude, is that these forms of dissent
discreetly reproduce existing relations of power because they give individuals an impression of
being autonomous agents, while still acting in ideologically inscribed ways: a McDonalds
16
worker may well wear a “McShit tee” under her work uniform, but “crucially...she performs as
an efficient member of the team nevertheless” (Fleming and Spicer 2004, 160).
In a very similar vein, many writers within cultural studies and consumer research literature have
pointed out that consumer resistance is often rendered harmless when it is appropriated and
commodified by marketing agents and institutions. Whatever forms of rebellion consumers may
conjure up, the market will quickly absorb them, appropriate them, assign them economic value
with branding and packaging, and then (re)sell them back to consumers (e.g. Holt 2002;
Peñaloza and Price 1993; Rumbo 2002). This market co-optation argument is put forth sharply
by Holt (2002, 89), who maintains that..
[c]onsumers are revolutionary only insofar as they assist entrepreneurial firms to tear
down the old branding paradigm and create opportunities for companies that
understand emerging new principles. Revolutionary consumers helped to create the
market for Volkswagen and Nike and accelerated the demise of Sears and
Oldsmobile. They never threatened the market itself. What has been termed
“consumer resistance” is actually a form of market-sanctioned cultural
experimentation through which the market rejuvenates itself.
As aptly noted by Giesler (2008), there seem to be two alternative theoretical explanations of
what co-optation is, both rather bleak: either “commercialism creeps in and destroys” any
subversive distinctiveness that consumer resistance may hold “simply feeds the flames [of
consumer capitalism], creating a whole new set of positional goods for these new rebel
consumers to compete for” (Health and Potter 2004, 322, cited in Giesler, 2008). Consumer
creativity and the ability to conjure up new meanings and expressions are “grist for the branding
mill” (Holt 2002, 88) that is constantly on the lookout for new raw materials to process into
commodities. And once a symbol, taste, idea, or whatever is responsible for subversive
distinctiveness of a group or movement gets appropriated, according to the co-optation theory,
17
there is no way of reclaiming it. To drive the argument home Thompson and Coskuner-Balli
(2007, 136) cite Clark (2005 225):
Even punk, when reduced to a neat mohawk hairstyle and a studded leather jacket,
could be made into a cleaned-up spokesman for potato chips... Like their subcultural
predecessors, early punks were too dependent on music and fashion as codes for
expression; these proved to be easy targets for corporate cooptation . . . which mass
produced and sterilized punk’s verve.
Since similar examples are aplenty, especially in the history of subcultures, we need to ask
whether there is a possibility of resilience against co-optation and commodification? And if so,
what are the characteristics of the more unwavering modes of resistance? It can be argued that
many highly visible forms of resistance, especially those that are easily traceable to an
(organized) source, have rarely provided the expected and anticipated subversive efficacy: highly
distinctive stylistic expressions are rather easy to emulate and repackage. And when it is possible
to pinpoint and locate the specific acts of resistance and the particular people responsible for
them, these acts and arguments can be counter-argued and offset (e.g. Bolfing 1989; Bunting and
Lipski 2000; Wang, 2005). Thus, we think it is justified to ask whether the visible means of
resistance, such as boycotting, have resulted in any ‘real’ changes in our consumer culture.
In fact, it is our suggestion that perhaps resistance in the realm of subjectivity may prove to be
more elusive, and less amenable to co-optation. Discursive forms of resistance, especially those
that are subtle and conciliatory, are much more difficult to identify and locate than vocal visible
forms of resistance. Thus, they can be also be more difficult to isolate and cancel out; especially
the forms that work under the cloak of anonymity of online environments or in the privacy of
people’s homes and involve neither an organized formal structure nor external coordination of
activities can be difficult to detect and normalize.
18
Furthermore, it is essential to notice that the rather gloomy outlook of co-optation seems to
spring from the (Marxist) idea that consumer resistance ought to enable consumers to escape the
marketplace and consumer culture altogether. Some would challenge this viewpoint, questioning
whether such an escape is required, or more importantly, even possible (e.g., Arnould 2007;
Kozinets 2002).
We do not interpret this as a hopeless situation. From a Foucauldian perspective we can hardly
envision a situation that would be “outside” of any power structure, but the current structure can
certainly be altered and even replaced with another order. Hence, we maintain that resistive
discursive practices, which may facilitate envisioning and crafting alternative subject positions,
can have transformative potential (Mick 2006; Ozanne 2011). Through resistance in the realm of
subjectivities individuals can avoid becoming the people that ideologies suggest they should be;
critical dis-identification from and crafting meaningful alternatives to existing subject positions
challenges current ideological realities of consumer culture that marketing institutions assemble
and uphold.
Within every system of power there exists a possibility for opposition and resistance. As the
power exercised in the realm of subjectivity is essentially discursive, so are the strategies through
which resistance is exercised.
1 It should be noted that these models are by no means specific to marketing and consumer disciplines, but rooted in
broad historical paradigms. For example, they roughly parallel the perspectives offered by Haugaard (2002) in
Power: A Reader.
19
References
Ahuvia, Aaron C., and Mara B. Adelman. (1993), “Market Metaphors for Meeting Mates.”
Working Papers (Faculty) -- University of Michigan Business School.
Arnould, Eric J. (2007), “Should consumer citizens escape the market?” The Annals of the
American Academy of Political and Social Science, 611 (1), 96-111.
Arnould, Eric J., and Craig J. Thompson. (2005), “Consumer culture theory (CCT): Twenty
years of research,” Journal of Consumer Research, 31 (4), 868-682.
Austin, Caroline G., Christopher R. Plouffe, and Cara Peters. (2005), “Anti-commercial
consumer rebellion: Conceptualisation and measurement,” Journal of Targeting,
Measurement & Analysis for Marketing, 14 (1), 62-78.
Autio, Minna, Eva Heiskanen, and Visa Heinonen. (2009), “Narratives of 'green' consumers --
the antihero, the environmental hero and the anarchist,” Journal of Consumer Behaviour, 8
(1), 40-53.
Barker, Chris. (2000). Cultural studies: Theory and practice. London & Thousand Oaks: Sage.
Bauman, Zygmunt. (1992), Intimations of postmodernity. London: Routledge.
Beckett, Antony and Ajit Nayak. (2008), “The reflexive consumer,” Marketing Theory, 8 (3),
299-317.
Bengtsson, Ostberg, and Kjeldgaard. (2005), “Prisoners in paradise: Subcultural resistance to the
marketization of tattooing,” Consumption, Markets & Culture, 8 (3), 261-74.
20
Bernauer, James, and Michael Mahon. (2004), “Michel Foucault's ethical imagination,” in The
Cambridge companion to Foucault, 149-175, Second Edition. Edited by G. Gutting.
Cambridge: Cambridge University Press.
Bolfing, Claire P. (1989), “How do customers express dissatisfaction and what can service
marketers do about it?” Journal of Services Marketing, 3 (2).
Bonsu Samuel K. and Pia Polsa. (2011), “Governmentality at the Base-of-the-Pyramid,” Journal
of Macromarketing 31, 236-244
Bradshaw, Alan, and Morris B. Holbrook. (2008), “Must we have muzak wherever we go? A
critical consideration of the consumer culture,” Consumption, Markets & Culture, 11 (1), 25-
43.
Bunting, Mark, and Roy Lipski. (2000), “Drowned out? Rethinking corporate reputation
management for the internet,” Journal of Communication Management, 5 (2), 170-178.
Chance, Zoe, and Rohit Deshpandé. (2009), “Putting patients first: Social marketing strategies
for treating HIV in developing nations,” Journal of Macromarketing, 29 (3).
Cherrier, Helene. (2010). “Custodian behavior: A material expression of anti-consumerism.”
Consumption, Markets & Culture 13, no. 3: 259-272.
Cherrier, Héléne. (2009), “Anti-consumption discourses and consumer-resistant identities,”
Journal of Business Research, 62 (2), 181-190.
Cherrier, Hélène. (2006). “Consumer identity and moral obligations in non-plastic bag
consumption: a dialectical perspective.” International Journal of Consumer Studies 30, no.
5: 515-523.
21
Cherrier, Hélène, and Jeff B. Murray. 2004. “The Sociology of Consumption: The Hidden Facet
of Marketing.” Journal of Marketing Management 20, no. 5/6: 509-525.
Cherrier, Hélène, and Jeff B. Murray. 2007. “Reflexive Dispossession and the Self: Constructing
a Processual Theory of Identity.” Consumption, Markets & Culture 10, no. 1: 1-29
Clegg, Stewart R. (1989), Frameworks of power. London: Sage.
Contu, Alessia. (2008), “Decaf resistance: On misbehavior, cynicism, and desire in liberal
workplaces,” Management Communication Quarterly, 21 (3), 364-679.
Cook, Daniel T. (2003), “Agency, children's consumer culture and the fetal subject: Historical
trajectories, contemporary connections,” Consumption Markets & Culture, 6 (2), 115-132.
Cova, Bernard, and Béronique Cova. (2009), “Faces of the New Consumer: A Genesis of
Consumer Governmentality.” Recherche et Applications en Marketing (English Edition) 24,
no. 3, 81-99.
Cova, Bernard, and Daniele Dalli. 2009. “Working consumers: the next step in marketing
theory?” Marketing Theory 9, no. 3: 315-339
Dalli, Daniele, and Matteo Corciolani. (2008), “Collective forms of resistance: the
transformative power of moderate communities.” International Journal of Market Research
50, no. 6: 757-775
Degeneri-Knott, Janice, Detlev Zwick, and Jonathan E. Schroeder. (2006), “Mapping consumer
power: an integrative framework for marketing and consumer research”, European Journal
of Marketing, 40 (9/10), 950-971.
22
Dobscha, Susan, and Julie L. Ozanne. 2001. “An Ecofeminist Analysis of Environmentally
Sensitive Women Using Qualitative Methodology: The Emancipatory Potential of an
Ecological Life.” Journal of Public Policy & Marketing 20, no. 2: 201-214.
Firat, A. Fuat, and Nikhilesh Dholakia. (2006), “Theoretical and philosophical implications of
postmodern debates: Some challenges to modern marketing,” Marketing Theory, 6 (2), 123-
162.
Firat, A. Fuat., and Alladi Venkatesh. (1995), “Liberatory postmodernism and the reenchantment
of consumption,” Journal of Consumer Research, 22 (3), 239-267.
Firat, A. Fuat. Nikhilesh Dholakia, and Alladi Venkatesh. (1995), “Marketing in a postmodern
world”, European Journal of Marketing, Vol. 29 No. 1, 40-56.
Fleming, Peter, and Graham Sewell. (2002), “Looking for “The good soldier, Svejk”: Alternative
modalities of resistance in the contemporary workplace,” Sociology, 36 (4), 857-873.
Fleming, Peter, and Andre Spicer. (2003), “Working at a cynical distance: Implications for
power, subjectivity and resistance,” Organization, 10 (1), 157-179.
Foucault, Michel. (1984), “Truth and power,” in The Foucault reader, 51-75. Edited by P.
Rabinow. New York: Panthenon Books.
Foucault, Michel. (1983), “The subject and power,” in Michel Foucault: Beyond structuralism
and hermeneutics, Second Edition, 208-226. Edited by H. L. Dreyfus, and P. Rabinow.
Chicago: The University of Chicago Press.
Foucault, Michel. (1980), Power/Knowledge: Selected interviews and other writings 1972-1977.
Brighton: Harvester.
Foucault, Michel. (1975), The birth of the clinic. New York: Vintage
23
Foucault, Michel. (1977), Discipline and punish: The birth of the prison. New York: Pantheon.
Giesler, Markus. (2008), “Research adventures in co-optation: News from the field. Special
session summary.” in European advances in consumer research, Association for Consumer
Research,
Goulding, Christina, and Michael Saren. (2009), “Performing identity: An analysis of gender
expressions at the Whitby goth festival,” Consumption, Markets & Culture, 12 (1), 27-46.
Hall, Stuart. (1992), “The question of cultural identity,” in Modernity and its futures, 273-327.
Edited by S. Hall, D. Held and T. McGrew. Blackwell Publishing Limited.
Hardey, Michael. (2010), “Consuming professions: User-review websites and health services,”
Journal of Consumer Culture, 10 (1), 129-49.
Haugaard, Mark. (2002), Power: A Reader. Manchester: Manchester University Press.
Hemetsberger, Andrea. 2006. “When David Becomes Goliath Ideological Discourse in New
Online Consumer Movements.” Advances in Consumer Research 33, no. 1: 494-500
Herrmann, Robert O. 1993. “The Tactics of Consumer Resistance: Group Action and
Marketplace Exit.” Advances in Consumer Research 20, no. 1: 130-134
Holt, Douglas. (2002), “Why do brands cause trouble? A dialectical theory of consumer culture
and branding,” Journal of Consumer Research, 29 (1), 70-90.
Holt, Douglas B. (2006), “Jack Daniel’s America: Iconic brands as ideological parasites and
proselytizers,” Journal of Consumer Culture, 6 (3), 355-377.
Humphreys, Ashlee. (2006),”The consumer as Foucauldian “Object of knowledge”,” Social
Science Computer Review, 24 (3), 296-309.
24
Iyer, Rajesh, and James A. Muncy. 2009. “Purpose and object of anti-consumption.” Journal of
Business Research 62, no. 2: 160-168
Jessop, Bob. (2007). From micro-powers to governmentality: Foucault's work on statehood, state
formation, statecraft and state power. Political Geography, 26(1), 34-40.
Kärreman, Dan, and Mats Alvesson. (2009), “Resisting resistance: Counter-resistance, consent
and compliance in a consultancy firm,” Human Relations, 62 (8), 1115-44.
Koro-Ljungberg, Mirka, Marco Gemignani, Cheri W. Brodeur, and Cheryl Kmiec. (2007), “The
technologies of normalization and self,” Qualitative Inquiry, 13 (8), 1075-94.
Kozinets, Robert. (2002), “Can consumers escape the market? Emancipatory illuminations from
Burning Man,” Journal of Consumer Research, 29 (1), 20-38.
Laine, Pikka-Maaria, and Eero Vaara. (2007), “Struggling over subjectivity: A discursive
analysis of strategic development in an engineering group,” Human Relations, 60 (1), 29-58.
Lee, Michael S.W., Karen V. Fernandez, and Michael R. Hyman. 2009. “Anti-consumption: An
overview and research agenda.” Journal of Business Research, February. 145-147.
Lee, Michael S.W., Judith Motion, and Denise Conroy. 2009. “Anti-consumption and brand
avoidance.” Journal of Business Research 62, no. 2: 169-180.
Markkula, Annu, Ilona Mikkonen and Handan Vicdan. (2011): What Not To Wear? Consumer
government in wardrobe self-help. The Association for Consumer Research Annual North
American Conference October 13 – 16, 2011 St. Louis, MO.
Meriläinen, Susan, Janne Tienari, Robyn Thomas, and Annette Davies. (2004), “Management
consultant talk: A cross-cultural comparison of normalizing discourse and resistance,”
Organization, 11 (4), 539-64.
25
Mick, David Glen. 2006. “Meaning and Mattering Through Transformative Consumer
Research.” Advances in Consumer Research 33, no. 1: 1-4.
Mikkonen, Ilona, Johanna Moisander & Fuat Firat. (2011): Cynical Identity Project as Consumer
Resistance: the Scrooge as a Social Critic. Consumption Markets and Culture, Vol. 14 Issue
1, p. 99 – 116.
Miller, Peter, and Nikolas Rose. (1997), “Mobilizing the consumer: Assembling the subject of
consumption,” Theory, Culture & Society, 14 (1), 1-36.
Moisander, Johanna, and Päivi Eriksson. (2006), “Corporate narratives of information society:
Making up the mobile consumer subject,” Consumption, Markets & Culture, 9 (4), 257-275.
Moisander, Johanna, and Sinikka Pesonen. (2002), “Narratives of sustainable ways of living:
Constructing the self and the other as a green consumer,” Management Decision, 40 (4),
329-342.
Moisander, Johanna, and Anu Valtonen. (2006), Qualitative marketing research. A cultural
approach. London: Sage Publications.
Moisio, Risto, Eric J. Arnould, and Linda L. Price. (2004), “Between mothers and markets:
Constructing family identity through homemade food,” Journal of Consumer Culture, 4 (3),
361-384.
Møldrup, Claus. (2006), “Health policy - no cure, no pay: The consumer-patient perspective,”
Journal of Medical Marketing, 6 (1), 31-37.
Muniz Jr., Albert,and Lawrence Hamer. (2001), “Us versus them: Oppositional brand loyalty and
the cola wars,” Advances in Consumer Research, 28 (1), 355-361.
26
Murray, Jeff B. and Julie L. Ozanne. (1991), “The critical imagination: Emancipatory interests in
consumer research,” Journal of Consumer Research, 18 (2), 129-44Nealon 2008, 24
Ozanne, Julie L. 2011. “Introduction to the Special Issue on Transformative Consumer Research:
Creating Dialogical Spaces for Policy and Action Research.” Journal of Public Policy &
Marketing 30, no. 1: 1-4.
Peñaloza, Lisa and Linda Price. (1993), “Consumer resistance: A conceptual overview,”
Advances in Consumer Research, 20 (1), 123-128.
Prahalad, C. K., and Venkat Ramaswamy. (2004a), “Co-creating unique value with customers,”
Strategy & Leadership, 32 (3), 4-9.
Prahalad, C. K., and Venkat Ramaswamy. (2004b), “Co-creation experiences: the next practice
in value creation”. Journal of Interactive Marketing, 18(3), 5-14.
Prahalad, C. K., and Venkat Ramaswamy. (2002), The co-creation connection. Strategy and
Business, Issue 27, 1-12. Available at:
http://www.tantum.com/tantum/pdfs/2009/2_the_co_creation_connection.pdf. Accessed on
October 31, 2010.
Ritson, Mark, and Susan Dobscha. (1999), “Marketing heretics: Resistance is/is not futile,”
Advances in Consumer Research, 26 (1).
Rose, Nikolas. (1999), Governing the Soul. London: SAGE.
Rose, Nikolas, and Peter Miller. (1992), “Political power beyond the state: Problematics of
government,” The British Journal of Sociology, 43 (2), 173-205.
Roux, Dominique. (2007), “Consumer resistance: Proposal for an integrative framework,”
Recherche Et Applications En Marketing, 22 (4), 59-70.
27
Rumbo, Joseph D. (2002), “Consumer resistance in a world of advertising clutter: The case of
Adbusters,” Psychology & Marketing, 19 (2), 127-148.
Sassatelli, Roberta. (2006), “Virtue, responsibility and consumer choice,” in Consuming cultures,
global perspectives, 219-260. Edited by J. Brewer, and F. Trentmann. Oxford: Berg.
Shankar, Avi, Héléne Cherrier, and Robin Canniford. (2006), “Consumer empowerment: A
Foucauldian interpretation,” European Journal of Marketing, 40 (9), 1013-1030.
Shaw, Deidre, Terry Newholm, and Roger Dickinson. (2006), “Consumption as voting: an
exploration of consumer empowerment. European Journal of Marketing, 40 (9/10), 1049-
1067.
Thomas, Robyn, and Annette Davies. (2005a), “Theorizing the micro-politics of resistance: New
public management and managerial identities in the UK public services,” Organization
Studies, 26 (5), 683-706.
Thomas, Robyn, and Annette Davies. (2005b), “What have the feminists done for us? Feminist
theory and organizational resistance,” Organization, 12 (5), 711-740.
Thompson, Craig J., and Gokcen Coskuner-Balli. (2007), “Countervailing market responses to
corporate co-optation and the ideological recruitment of consumption communities,” Journal
of Consumer Research, 34 (2), 135-652. .
Thompson, Craig J., and Siok K. Tambyah. (1999), “Trying to be cosmopolitan,” Journal of
Consumer Research, 26 (3), 214-241.
Toffler, Alvin. (1980), The third wave: The classic study of tomorrow. New York: Bantam.
Vargo, Stephen L., and Robert F. Lusch. (2008), “Service-dominant logic: Continuing the
evolution,” Journal of the Academy of Marketing Science, 36 (1), 1-10.
28
Varman, Rohit, and Russell W. Belk. (2009), “Nationalism and Ideology in an Anticonsumption
Movement,” Journal of Consumer Research, 36(4), 686-700
Wang, Jay. (2005), “Consumer nationalism and corporate reputation management in the global
era,” Corporate Communications: An International Journal, 10 (3), 223-239.
Zwick, Detlev, Samuel K. Bonsu, and Aron Darmody. (2008), “Putting consumers to work: `Co-
creation` and new marketing govern-mentality,” Journal of Consumer Culture, 8 (2), 163-
196.
Zwick Detlev and Janice Denegri Knott. (2009). “Manufacturing Customers: The database as
new means of production,” Journal of Consumer Culture, 9(2), 221-247.
Zwick, Detlev, and Nikhilesh Dholakia. (2004a), “Consumer subjectivity in the age of internet:
The radical concept of marketing control through customer relationship management,”
Information & Organization, 14 (3), 211-236.
Zwick, Detlev, and Nikhilesh Dholakia. (2004b), “Whose identity is it anyway? Consumer
representation in the age of database marketing,” Journal of Macromarketing, 24 (1), 31-43.
29
Figure Error! Main Document Only. Theoretical framework of consumer resistance as struggle over subjectivity
Our responsibility is to provide strong academic programs that instill excellence,confidence and strong leadership skills in our graduates. Our aim is to (1)promote critical and independent thinking, (2) foster personal responsibility and(3) develop students whose performance and commitment mark them as leaderscontributing to the business community and society. The College will serve as acenter for business scholarship, creative research and outreach activities to thecitizens and institutions of the State of Rhode Island as well as the regional,national and international communities.
Mission
The creation of this working paper serieshas been funded by an endowmentestablished by William A. Orme, URICollege of Business Administration,Class of 1949 and former head of theGeneral Electric Foundation. This workingpaper series is intended to permit facultymembers to obtain feedback on researchactivities before the research is submitted toacademic and professional journals andprofessional associations for presentations.
An award is presented annually for the mostoutstanding paper submitted.
Founded in 1892, the University of Rhode Island is one of eight land, urban, and sea grantuniversities in the United States. The 1,200-acre rural campus is lessthan ten miles from Narragansett Bay and highlights its traditions ofnatural resource, marine and urban related research. There are over14,000 undergraduate and graduate students enrolled in seven degree-granting colleges representing 48 states and the District of Columbia.More than 500 international students represent 59 different countries.Eighteen percent of the freshman class graduated in the top ten percentof their high school classes. The teaching and research faculty numbersover 600 and the University offers 101 undergraduate programs and 86advanced degree programs. URI students have received Rhodes,
Fulbright, Truman, Goldwater, and Udall scholarships. There are over 80,000 active alumnae.
The University of Rhode Island started to offer undergraduate businessadministration courses in 1923. In 1962, the MBA program was introduced and the PhDprogram began in the mid 1980s. The College of Business Administration is accredited byThe AACSB International - The Association to Advance Collegiate Schools of Business in1969. The College of Business enrolls over 1400 undergraduate students and more than 300graduate students.
Ballentine HallQuadrangle
Univ. of Rhode IslandKingston, Rhode Island