Consumer Reports Buying Guide 2012 - Auto Reliability

A U T O R E L I A B I L I T Y 185

DETAILED AUTO RELIABILITY

The charts on the following pagesgive you a model's complete reli-ability picture for both its usedversions (2005 through 2010)and the new one currently on

sale. These detailed reliability Ratings arebased on our 2010 Annual Car ReliabilitySurvey, for which we received responses on1.3 million vehicles.

The Annual Car Reliability Survey is sentto subscribers of CONSUMER REPORTS and

ConsumerReports.org. Respondents re-ported on any serious problems they had

with their vehicles in any of the trouble spotsincluded in the following charts, during theprevious 12 months. These were consideredserious because of cost, failure, safety, ordowntime. Because high-mileage vehiclestend to have more problems than low-mile-age ones, problem rates are standardizedto minimize differences related to mileage.The 2010 models were generally less than sixmonths old at the time of the survey and hadbeen driven an average of about 3,000 miles.Models with insufficient data are noted witha column of asterisks (").

How to use the chartsMAJOR REDESIGNSA model year In boid iden-

tifies the year the model

was introduced or under-

went a major redesign.

TROUBLE SPOTS

To assess a used car in

more detail, look at the

individual Ratings for

each of the 17 trouble spots.

They will pinpoint a model's

strengths and weaknesses.

Ratings are based on the

percentage of survey

respondents who reported

problems for that trouble

spot, compared with the

average of all vehicles for

that year.

Models that score a •

are not necessarily unreli-

able, but they have a higher

problem rate than the

Average Probiem Ratesnoiau

SPOTS

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003

8

6

3

3

5

10

7

9

8

9

4

8

9

12

9

3

013

6

5

3

3

5

12

7

8

8

9

3

7

9

11

8

3

023

5

4

2

3

5

9

6

7

7

8

2

5

8

10

7

3

032

4

4

2

2

5

7

5

6

6

8

2

4

7

9

7

3

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3

3

1

2

4

5

4

4

5

7

1

4

6

8

7

3

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2

2

1

2

3

4

4

3

4

6

1

3

6

6

6

3

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1

1

1

2

2

3

3

3

3

5

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5

5

5

3

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1

1

1

1

2

3

2

2

2

4

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2

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2

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average model. Similarly,

models that score a © are

not necessarily problem-

free, but they had relatively

few problems compared

with other models.

Because problem rates in

some trouble spots are very

low, we do not assign a • or

© unless the model's prob-

lem rate exceeds 3 percent.

If a problem rate is beiow

2 percent, it will be assigned

8 9; below 1 percent, it will

be assigned a ©.

USED CAR VERDICTSTo check the overall reli-

ability of a used car, look at

the Used Car Verdict. This

Rating shows whether the

model had more or fewer

problems overall than the

average model of that year.

186 C O N S U M E R R E P O R T S B U Y I N G G U I D E 2 0 1 2

The verdict is calculated from

the total number of problems

reported by subscribers in all

trouble spots. Our calculations

give extra weight to problems

with major engine and trans-

mission systems, the cooling

system, and the drive system

because they can be serious

and expensive to repair.

NEW CAR PREDICTIONSTo determine the New Car Pre-diction, we averaged a model'sUsed Car Verdict for the mostrecent three years, providedthe vehicle did not changesignificantly in that time andwasn't redesigned for 2010or 2011. We have found thatseveral model years' data area better predictor than thesingle most recent model year.

One or two years' data maybe used if the model was rede-signed in 2010 or 2009, or ifthere were insufficient datafor more years. Sometimes weinclude a prediction for a mod-el that is new or has been re-designed, provided its reliabilityhistory or the manufacturer'strack record has been consis-tently above average. "NA"means there were insufficientdata for a prediction.

WHAT THE TROUBLE SPOTSINCLUDE

Engine, major: Enginerebuild or replacement,cylinder head, head gasket,turbo or supercharger,timing chain or timing belt.

Engine, minor. Oii leaks, acces-sory belts and pulleys, enginemounts, engine knock or ping.Engine, cooling: Radiator, cool-ing fan, antifreeze leaks, waterpump, thermostat, overheating.Transmission, major: Trans-mission rebuild or replace-ment, torque converter, pre-mature clutch replacement.Transmission, minor: Gearselector or linkage, coolersand lines, rough shifting, slip-ping transmission, leaks, trans-mission computer, transmis-sion sensor or solenoid, clutchadjustment, hydraulics (clutchmaster or slave cylinder).Drive system: Driveshaft oraxle, CV joint, wheel bearing(s),differential, transfer case,4WD/AWD components, drive-line vibration, electrical failure.Fuel system: Check enginelight, sensors (inciudes 02 oroxygen sensor), emission con-trol devices (inciudes EGR),engine computer, fuel cap,fuel gauge/sender, fuel injec-tion system, fuel pump, fuelleaks, stalling or hesitation.Eiectrlcai: Alternator, starter,hybrid battery and related sys-tems, regular battery, batterycables, engine harness, coil,ignition switch, electronic igni-tion, distributor or rotor failure,spark plugs and wires failure.Climate system: Blower(fan) motor, A/C compressor,condenser, evaporator, heatersystem, automatic climatecontrol, refrigerant leakage.

electrical failure.Suspension: Shocks or struts,ball joints, tie rods, wheelbearings, alignment, steeringlinkage (includes rack andpinion), power steering, wheelbalance, springs or torsionbars, bushings, electronic orair suspension.Brakes: Premature wear, pul-sation or vibration, squeaking,master cylinder, calipers,antilock brake system (ABS),parking brake, brake failure.Exhaust: Muffler, pipes,catalytic converter, exhaustmanifold, leaks.Paint/trim: Paint (fading, chalk-ing, cracking, peeling), looseexterior trim or moldings, rust.Body Integrity: Squeaks orrattles, seals, and/or weatherstripping, air or water leaks,loose interior trim and mold-ings, wind noise.Body hardware: Windows,locks and latches, tailgate,hatch or trunk, doors orsliding doors, mirrors, seatcontrols, safety belts, sunroof,convertible top, glass defect.Power equipment and acces-sories: Cruise control, clock,warning lights, body controlmodule, keyless entry, wipermotor or washer, tire pressuremonitor, interior or exteriorlight, horn, gauges, 12V powerplug, alarm or security system.Audio system: Audio systems,entertainment systems, naviga-tion system, backup camera/sensors, communication system.


TROUBLESPOTS

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

Electrical

Climate System

Suspension

Brakes

Exhaust

Paint/Trim

Body Integrity

BodY Hardware

Power Eguip.

Audio System

TROUBLESPOTS

1 8 8 C O N S U M E R R E P O R T S B U Y I N G G U I D E 2 0 1 2

TROUBLESPOTS

BMW 32Si,328i (RWD)

'05'06'07'08'09 '10

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

Electrical

Climate System

Suspension

Brakes

Exhaust

PalntArlm

Body Integrity

Body Hardware

Power Equip.

Audio System

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Engine Cooling

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Drive System

Fuel System

Electrical

Climate System

Suspension

Brakes

Exhaust

Paint/Trim

Body integrity

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TROUBLESPOTS

Engine, major

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Engine Cooling

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Drive System

Fuel System

Electrical

Climate System

Suspension

Brakes

Exhaust

Paint/Trim

Body integrity

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Power Egiiip.

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ChevroletCámaro (y8)

'OS'06'07'08'0910

Engine, major

Engine, minor

Engine Cooling

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Trans. Minor

Drive System

Fuel System

Electrical

Climate Svstem

Suspension

Brakes

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Paint/Trim

Body integrity

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TROUBLESPOTS

Engine, major

Engine, minor

Engine Cooling

Trans. Major

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Drive System

Fuel System

Electrical

Climate System

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Brakes

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Paint/Trim

Body Integrity

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TROUBLESPOTS

Chrysler 300(V6)

'05'06'07'08'09 '10

Engine, maioi

Engine, minor

Engine Cooling

Trans. Ma|or

Trans. Minor

Drive System

Fuel System

Electrical

Climate System

Suspension

Brakes

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Paint/Trim

Body Integrity

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192 C O N S U M E R R E P O R T S B U Y I N G G U I D E 2 0 1 2

TROUBLESPOTS

'OS'06'07'08'09'10

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

Electrical

Climate System

Suspension

Brakes

Exhaust

PaintArim

Body Integrity

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Audio System

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TROUBLESPOTS

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

Electrical

Climate System

Suspension

Brakes

Exhaust

Paint/Trim

Body Integrity

Body Hardware

Power Equip.

Audio System

Dodge Ram1500(4WD)

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TROUBLESPOTS

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

Electrical

Climate System

Suspension

Brakes

Exhaust

Paint/Trim

Body Integrity

Body Hardware

Power Eguip.

Audio System

Ford Explorer(4WD)

'OS'06'07'08'09'10

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1 9 4 C O N S U M E R R E P O R T S B U Y I N G G U i D E 2 0 1 2

TROUBLESPOTS

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

Eiectricai

Climate System

Suspension

Brakes

Exhaust

Paint/Trim

Body Integrity

Body Hardware

Power Equip.

Audio System

Ford Ranger(4WD)

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TROUBLESPOTS

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

Eiectricai

Climate System

Suspension

Brakes

Exhaust

Paint/Trim

Body integrity

Body Hardware

Power Equip.

Audio System

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Engine, major

Engine, minor

Engine Cooling

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Drive System

Fuel System

Electrical

Climate System

Suspension

Brakes

Exhaust

PaintArim

Body Integrity

Body Hardware

Power Equip.

Audio System

TROUBLESPOTS

Honda AccordCrosstour

•05 '06 '0708W10

Engine, major

Engine, minor

Engine Cooiing

Trans. Major

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Drive System

Fuel System

Electrical

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TROUBLESPOTS

'OS'06'07'08'09'10

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

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Climate System

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Paint/Trim

Body Integrity

Body Hardware

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TROUBLESPOTS

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

Electrical

Climate System

Suspension

Braiies

Exhaust

PaintArIm

Body Integrity

Body Hardware

Power Equip.

Audio System

Hyundai SantaFe (V5)

'OS'06'07'08'09'10

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'OS'06'07'08'0910

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'OS'06'07'08'0910

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'05'06'07'08'0910

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'OS'06'07'08'09'10

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

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Climate System

Suspension

Brakes

Exhaust

PaintArim

Body Integrity

Body Hardware

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TROUBLESPOTS

Jaguar S-Type,

'OS'06'07'08'0910

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

Electrical

Climate System

Suspension

Brakes

Exhaust

Paint/Trim

Body Integrity

Body Hardware

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'05'06'07'08'09'10

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'05'06'07'08'09'10

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Engine, major

Engine, minor

Engine Cooling

Trans. Major

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Drive System

Fuel System

Eiectrical

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Suspension

Brakes

Exhaust

PaintArim

Body Integrity

Body Hardware

Power Equip.

Audio System

Jeep Patriot I I JeepWrangier 11 Jeep WranglerI I (2-door) I I (4-door)

05'06'07'08'09

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Engine, major

Engine, minor

Engine Cooling

Trans. Major

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Drive System

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Body Integrity

Body Hardware

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Engine, major

Engine, minor

Engine Cooling

Trans. Major

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Drive System

Fuei System

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Climate System

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Lincoln MKX(AWD)

'OS'06'07'08'09'10

Engine, major

Engine, minor

Engine Cooiing

Trans. Major

Trans. Minor

Drive System

Fuei System

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Climate System

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Body Integrity

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'05'06'07'08'09'10

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'OS'06'07'08'0910

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

Electrical

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Suspension

Brakes

Exhaust

Paint/Trim

Body Integrity

Body Hardware

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'OS'06'07'08'0910

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Mercedes-BenzGL-Class (V8)

'OS'06'07'08'09'10

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuei System

Electrical

Ciimate System

Suspension

Brakes

Exhaust

Paint/Trim

Body integrity

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•OS'06'07'08'0910

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TROUBLESPOTS

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

Electrical

Climate System

Suspension

Brakes

Exhaust

PaintArim

Body Integrity

Body Hardware

Power Equip.

Audio System

Mercury Grand 1 1 Mercury MarinerMarquis 1 1 Hybrid (AWD)

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TROUBLESPOTS

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

Electrical

Climate System

Suspension

Brakes

Exhaust

PaintArim

Body integrity

Body Hardware

Power Eguip.

Audio System

Mini CooperHatchback

'OS'06'07'08'09'10

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Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

Electrical

Climate System

Suspension

Brakes

Exhaust

PaintArim

Body Integrity

Body Hardware

Power Equip.

Audio System

Nissan Altima(V6)

'OS'06'07'08'09'10

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•0S'06'07'0B'09'10

Engine, major

Engine, minor

Engine Cooling

Trans. Major

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Drive System

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Body Integrity

Body Hardware

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Audio System

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TROUBLESPOTS

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drivt Systtm

Fuel System

ElKtricai

Ciimate System

Suspension

Brakes

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PaintArtm

Body integrity

Body Hardware

Power Equip.

Audio System

Nissan Titan(4W0).

'05'06'07'08'09'10

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Engine, major

Engine, minor

Engine Cooiing

Trans. Major

Trans. Minor

Drive System

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TROUBLESPOTS

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

Electrical

Climate System

Suspension

Brakes

Exhaust

Paint/Trim

Body Integrity

Body Hardware

Power Equip.

Audio System

Saturn Aura(V6)

'OS'06'07'08'09'10

b

epeepi©a©©• • ©• •o

©OOooo©OO©©©OO©pp

Discontinued

'OS'06'07'08'09'10

©©

© •oeoeeee

©eee©©©eoebeeel©

ee

Saturn Outlook(FWD)

'OS'M'07'08'09'10

I©

I©

©©©ee©ee©oeoe©00©©OO

• •o©©©©©o©

©©•©©•• ©o


Discontinued

'05'06'07'Oa'09'10

*

*

*

*

O O *• © *eob*

**

©p*0 0 *OO*©©*

•p*Worse thanaverage ©

Saturn Vue(V6)

'0S'06'O7'O«'O9'tO

©

©©ee!

• ©•e©©©©fe©o©^©©00©©©•••o• •tebeeople• •••oeoo©^eee©©eo©oeopppp

Discontinued

Subaru B9Tribeca, Tribeca

'DS'O6'O7'D8'O9'IO

*

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ep

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| | |©•e©

bb

*

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b**

©p*© © *

e

eeebb*oe

bBetter thanaverage ©

Subaru Forester

'OS'06'07'08'09'10

o

eeeeoeoe

ee©I©©©©©©p©©©©ooopbp©©©©©©©beebb

e


'OS'06'07'08'0910

© *O

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***

*© I © *© © *ee*© © *©b*

**

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*Much better than

average©

Subaru Impreza(non-turbo)

'OS'06'07'08'09'tO

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pp|©©00^©ee

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TROUBLESPOTS

SubaruImpreza WRX

'OS'06'OT'08'09'IO

Engine, major

Engine, minor

Engine Cooiing

Trans. Major

Trans. Minor

Drive System

Fuei System

Eiectricai

Ciimate System

Suspension

Brakes

Exhaust

PaintArim

Body Integrity

Body Hardware

Power Equip.

Audio System

|©*l©

* teo*e*te

e©*e©a*e

e*

*oo*

*

**bp*

O *

*tea*

ap*pp*Worse thanaverage ©

Subaru Legacy

'05'06'07'08'0910

aao

oaooeoeoabaoeeoo©ate

©a©e

aeeoe

OOOOoeoo

ee

aeeeteteaee

| | |Much better than

average ©

Subaru Outback(4-cyl.)

'OS'06'07'08'09'10

Oe©e

e•tea©eae

eee©ooao

oe

oaee

oeeapb

o

eeoeo

ab


©a

o

eo

e*

oee*

©o*o*

o*

Toyota4Runner(V6)

'OS'06'07'08'0910

oooaaeele

eeeoeeaao©p

apAverage O

TROUBLESPOTS

Engine, major

Engine, minor

Engine Cooiing

Trans. Major

Trans. Minor

Drive System

Fuei System

Eiectricai

Ciimate System

Suspension

Brakes

Exhaust

PaintArim

Body integrity

Body Hardware

Power Equip.

Audio System

Toyota Avaion

'05'06'07'08'09'10

ee

ee©©eeoe©©ee©e

oooeeeeeaaeeee©eooo©eeooe©a|a|a|e|e

Average o

Toyota Camry(4-cyi.)

'OS'06'07'08'09'10

O

ee

aaee

eteeaaooe

eeeeleete

oooeeopba

oteeteo

ob ao


Toyota Camry(V6)

'OS'06'07'08'09'10

OO

eaeeoeeaee

epeeeea©ooa

aoaeee

eeee©eeea©

o©oo

Average o

00

Toyota CamryHybrid

'OS'06'07'08'0910

a

©e

eeooo

aea a'

©{eteiBetter thanaverage©

Toyota CamrySolara (V6)

'OS'06'07'08'09'10

ea

ate©©o

eoo00eeeo

eDiscontinued


TROUBLESPOTS

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

Electrical

Climate System

Suspension

Brakes

Exhaust

PaintArim

Body Integrity

Body Hardware

Power Equip.

Audio System

TROUBLESPOTS

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

Electricai

Climate System

Suspension

Brakes

Exhaust

PaintArim

Body Integrity

Body Hardware

Power Equip.

Audio System

Toyota Corolla

'05'06'07'08'09'10

Toyota FJCruiser

ToyotaHighlander (V6)

I Toyota I¡Highlander Hybridl

'OS'06'07'08'0910

o©

o©©

a©a|©e

)©©bbbb©

©ao

Average O

Toyota RAV4(4-cyl.)

'OS'06'07'08'0910

O

aaa©o

ee

eeeapoa

a©©©oa a


'OS'06'07'08'0910 'OS'06'07'08'09'10

Toyota RAV4(V6)

'OS'06'07'08'09'10

a

Ob©aoo

oa

eeeOO

aa©©©op


aa

b©

'OS'06'07'08'09'10

ao

eee

o©

ooo©©©©o• •©o©

©o©o

o

oBetter thanaverage a

Toyota Matrix

'0S'06'07'08'O9'i0

©o©

eeOO • ©

eeo©ooa

ab

OO

a

oap©a

b


Toyota Sienna(V6, FWD)

'OS'06'07'0B'09'1O

©©

a|©©bpeeeeweeeeee

oooaaoooao•©oobbao

a|aop|aaBetter thanaverage ©

2 0 8 C O N S U M E R R E P O R T S B U Y i N G G U i D E 2 0 1 2

T R O U B L ES P O T S

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuel System

Electrical

Climate System

Suspension

Brakes

Exhaust

PaintArim

Body Integrity

Body Hardware

Power Equip.

Audio System

Toyota Tacoma|V6,4WD)

Volkswagen CC

TROUBLESPOTS

Engine, major

Engine, minor

Engine Cooling

Trans. Major

Trans. Minor

Drive System

Fuei System

Eiectrical

Climate System

Suspension

Brakes

Exhaust

PaintArim

Body Integrity

Body Hardware

Power Equip.

Audio System


TROUBLESPOTS

yolkswagenNew BeetieConvertible

'OS'06'07'08'09'10

Engine, major

Enqine, minor

Engine Cooiing

Trans. Major

Trans. Minor

Drive System

Fuel System

Eiectricai

Climate System

Suspension

Brakes

Exhaust

Paint/Trim

Body integrity

Body Hardware

Power Eguip.

Audio System

a©tob©

©©©

• ©oo*©©©©*

• ©a©• tob |©*

©{©0 © 0 *

New

yoikswaaenPassat

(4-cyl., FWD)

VolkswagenTiguan

New

Volvo S80(6-cyl.)

'OS'06'07'08'09'10

*

*

*

*

*

© *O *© *

3©OO

OO©O©*© © • *• © •©©o*

Averaqeo

'OS'06'07'08'09 •»

©


'OS'06'07'08'09'10

*

© { © *©©*©©*

3 *oo*3 © *3 0 *

*©*

O*©*©*

©©*©*

Better thanaverage 3

'OS'06'07'08'09'10

*

*

*

*

O© a©obbo*

© *oto©

©poal©*©a©

©©o©*

©bo©©*©oo*

atea©a*

©bbbb*Average o

'OS'06'07'08'09'10

*

*

*

*

©{©I©*©©*

©a©*©©©*©©©*o©©*o©©*

• © a *© © • *©©o*0 0 © *• ©

*bbBetter thanaverage ©

Voivo XC90(6-cyl.)

'OS'06'07'08'09'10

©©

© © ©

O©©{©©©©{©• ©©a©

00©oop©oo• © © •

•{3ppAverage O

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Consumer Reports Buying Guide 2012 - Auto Reliability

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