Consumer Lending Documents Selection Guide - CUNA...

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Consumer Deposit Consumer Lending Real Estate Lending Business Services Consumer Lending Documents Selection Guide MXX187 Rev. 03/13 P.O. Box 391 5910 Mineral Point Road Madison, WI 53701-0391 Email: [email protected]

Transcript of Consumer Lending Documents Selection Guide - CUNA...

Consumer Deposit Consumer Lending Real Estate Lending Business Services

Consumer LendingDocuments

Selection Guide

MXX187 Rev. 03/13

P.O. Box 391 5910 Mineral Point Road Madison, WI 53701-0391 Email: [email protected]

Contact LOANLINER Customer Service at 800.356.5012.

1To view document samples, go to www.loanliner.com and click on LOANLINER Document Solutions.

It’s All About Lending: LOANLINER® Documents Provide Unique

Solutions to Meet Your Needs

Increase Loan VolumeLOANLINER documents offer flexible, compliant documentation for virtually any open-end plan or closed-end consumer loan along with the training and support you need to manage your lending program effectively.

Use LOANLINER Multi-Featured Open-End Lending documents to set up the only plan your members will ever need. Once the plan is open, obtaining advances on the plan is easy. Your member can call, go online, or stop in to request an advance.

Increase IncomeLOANLINER documents integrate by process the sale of payment protection with the lending transaction, giving you the opportunity to provide your member with the protection they need. Once you have set up an open-end plan with payment protection, all your member’s future advances can be covered.

Improve EfficiencyNow you can create a cost-effective credit process that is tailored to meet the needs of your credit union. Choose LOANLINER Open-End Lending documents to the time and paperwork involved in processing loans.

LOANLINER electronic documents are designed for compatibility with your data processors’ hardware and software, for use locally at your credit union, or can be posted to a website.

To ensure optimum processing efficiency, we work directly with you and your processor during installation, testing and implementation.

Manage Lending RiskWith LOANLINER documents you can rest assured that every document is compliant with federal and state laws and regulations. LOANLINER’s dedicated legal and insurance experts continually update the documents to guarantee that your lending documents, when used properly, will keep you in compliance.

LOANLINER documents simplify compliance for your staff by providing compliance peace of mind.

Strengthen Member RelationshipsLOANLINER Multi-Featured Open-End documents simplify and speed up the lending process and give you an important tool to build member relationships. All documents are written in clear, straightforward language, and are easy to use and understand.

We offer different formats for the open-end agreement to give you the chance to choose the one best suited to your credit union’s operations.

LOANLINER documents provide you with a valuable tool to increase staff and member confidence and comfort at every stage of the lending process.

Process Virtually Any Type of LoanA strong lending program is vital to the success of your credit union. That’s why so many credit unions choose LOANLINER documents — the integrated system that gives you the documents you need to handle consumer lending in all 50 states. A select set of lending documents are also available in Spanish. LOANLINER documents are a proven success in thousands of credit unions across the country.

Contact LOANLINER Customer Service at 800.356.5012.

2To view document samples, go to www.loanliner.com and click on LOANLINER Document Solutions.

LOANLINER Service and SupportLending Resource CenterThe Lending Resource Center offers a comprehensive and timely way to stay on top of key lending and compliance issues and a variety of resources to improve your lending performance, available at your fingertips 24/7. Key resources include: compliance alerts with action steps, training and operational needs and optional e-mail notification of newly published alerts and articles.

The Lending Resource Center is available only to credit unions using LOANLINER Lending or Deposit documents or credit unions that offer one or more of the following CUNA Mutual Group products: credit disability insurance, credit life insurance, debt cancellation, guaranteed asset protection or mechanical repair coverage. To request access, go to www.cunamutual.com then select Lending under resource library.

LOANLINER Customer ServiceFor assistance in selecting and ordering documents, checking the status of your order or billing questions, call 800.356.5012 or e-mail [email protected]. Visit us at www.loanliner.com for more product information.

Compliance AlertsStay informed about compliance and regulation changes. For recent compliance updates, go to www.loanliner.com and click on Resource Centers, then Lending.

LOANLINER Compliance SupportFor assistance in selecting documents and converting to open-end, as well as answers to your compliance and document usage questions, call 800.356.5012 or Email [email protected].

Additional Resources:LOANLINER Open-End Consumer Lending User GuideThe LOANLINER Open-End Consumer Lending User Guide describes the use and process of the different options and formats of LOANLINER Credit Agreements. It also provides information on lending processes that are common to all open-end plans such as initial advances, subsequent advances and incorporating payment protection. The guide covers how to use vouchers, disbursement receipts security agreements and other miscellaneous documents.

LOANLINER Open-End Lending Agreement User GuideThis document has been created to provide credit unions with a single streamlined electronic document that supports multiple open-end credit options. Find out how to use the all-in-one Open-End Lending Agreement document by using this guide.

LOANLINER Closed-End Consumer Lending User GuideFind out how to use the Closed-End LOANLINER Consumer Loan and Security Agreements and Disclosure Statement documents by using this guide.

LOANLINER Closed-End Pre-Approved Vehicle Loan GuideThe Closed End Pre-Approved Vehicle Loan Program was designed exclusively for credit unions. This program supplements your closed-end lending program with a streamlined and convenient approach to pre-approved vehicle lending.

LOANLINER Consumer Lending Miscellaneous Documents User GuideThis guide has been created to provide you with information on the LOANLINER family of miscellaneous documents. This guide provides information, descriptions, samples and detailed instructions for Applications, Adverse Action notices, Subsequent Action notices, FACT Act Notices, and other miscellaneous forms.

Contact LOANLINER Customer Service at 800.356.5012.

3To view document samples, go to www.loanliner.com and click on LOANLINER Document Solutions.

LOANLINER Consumer Lending Documents Selection Guide

LOANLINER Consumer Lending Documents offer a comprehensive selection of lending documents. The table of contents below is provided for your easy reference.

Table of ContentsClosed-End Lending DocumentsApplication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Consumer Closed-End Notes . . . . . . . . . . . . . . . . . . . . . . . . 4Pre-Approved Vehicle Loans (PAVL) . . . . . . . . . . . . . . . . . . . . . . 4

Open-End Lending DocumentsApplication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Open-End Lending Agreement . . . . . . . . . . . . . . . . . . . . . . . . 5Line of Credit Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Open-End Plans – Basic and PLUS . . . . . . . . . . . . . . . . . . . . . . 5Open-End Agreement Format Options – Flexible and Packaged. . . . . . . . . . . . . . 6Addendum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Disbursement DocumentsBasic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Open-End Voucher and Security Agreement Open-End VoucherBasic & PLUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Pre-Approved Payment Order Restrictive Check Endorsement Language Stand-Alone Security AgreementPLUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Open-End Disbursement Receipt PLUS Pre-Approved Auto Draft

Open-End /Closed-End Miscellaneous DocumentsSubsequent Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Adverse Action Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Guaranty Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Notice to Co-Signer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Combined Guaranty Agreement and Notice to Co-Signer . . . . . . . . . . . . . . . . 9Risk Based Pricing Notices . . . . . . . . . . . . . . . . . . . . . . . . . 10

Credit Card DocumentsApplication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Application and Solicitation Disclosure . . . . . . . . . . . . . . . . . . . . . . 11Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Account Opening Disclosure . . . . . . . . . . . . . . . . . . . . . . . . . 11Over the Credit Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Pledge of Shares/Deposits . . . . . . . . . . . . . . . . . . . . . . . . . 11

Consumer Documents Catalog . . . . . . . . . . . . . . . . . . . 12

Contact LOANLINER Customer Service at 800.356.5012.

4To view document samples, go to www.loanliner.com and click on LOANLINER Document Solutions.

LOANLINER Closed-End Lending DocumentsLOANLINER’s Closed-End Lending documents, designed exclusively for credit unions, enable 50 state compatible lending. All LOANLINER Closed-End Lending documents are carefully researched and fully compliant with all federal and state regulations. To ensure compliance, LOANLINER has complied different versions and notes that meet state specific requirements.

ApplicationThe Application is used to gather borrower credit information and history for closed-end loans. Various formats are available:

• Basic Application – Comprehensive, inclusive version to collect detailed information from the borrower.

• Express Application – Quick, easy version to collect enough borrower information to obtain a credit report.

The Application contains specific state notices, such as those for Wisconsin and Ohio, making it compliant in all states. Applications are available with or without a credit card election. The credit card versions include the consensual security interest in shares in the signature language.

Refer to the catalog at the end of this document for additional applications.

Consumer Closed-End Notes (Loan and Security Agreement and Disclosure Statement)Notes are used when a borrower has been approved for a closed-end loan. They provide the disclosures required by Regulation Z, and are the contract terms between the credit union and borrowers. They include a credit union copy and a borrower copy, and in some states, a filing copy. They will be used in conjunction with the voluntary payment protection enrollment and certificate.

LOANLINER offers Standard, Right to Cure* and several state specific Notes:

• Florida

• Iowa

• Louisiana

• New Hampshire

• Virginia

• Wisconsin

* Right to Cure states: CO, DC, KS, MA, ME, MO, NE, WV and state chartered credit unions of SC.

We offer a series of consumer Notes for your consumer lending needs as a fixed rate only or a fixed/variable rate Note. In addition, we offer a series of dwelling notes as a fixed rate or a variable rate to be used for dwelling loans. See the catalog at end of document for a complete listing of available Closed-End Notes.

Special Note on Mobile Homes: Regulation Z states that loans on mobile homes cannot be done on open-end consumer lending documents. If mobile homes are personal property in your state, you will need to use a consumer dwelling note for the transaction.

Closed-End Pre-Approved Vehicle Loan These loan documents are designed to specifically support closed-end lending. Pre-Approved Vehicle Loan documents (PAVL) do not replace traditional consumer lending programs or documents. Rather, they are another channel to reach members for loan generation and can be used for lending in all states. This program allows members to shop for a vehicle with pre-approved loan terms in hand. Document versions not subject to the Florida Documentary Stamp Tax are also available.

Contact LOANLINER Customer Service at 800.356.5012.

5To view document samples, go to www.loanliner.com and click on LOANLINER Document Solutions.

LOANLINER Open-End Lending DocumentsThe LOANLINER Open-End Consumer Lending documents, designed exclusively for credit unions, provide your credit union with a fast, efficient and economical system for granting credit to your members that incorporates Truth in Lending disclosures and all required consumer credit disclosures. LOANLINER documents make it easy to enroll members in CUNA Mutual Group’s Payment Protection coverage.

ApplicationThe Application is used to gather borrower credit information and history for closed-end loans. Various formats are available:

• Basic Application – Comprehensive, inclusive version to collect detailed information from the borrower.

• Express Application – Quick, easy version to collect enough borrower information to obtain a credit report.

The Application contains specific state notices, such as those for Wisconsin and Ohio, making it compliant in all states. Applications are available with or without a credit card election. The credit card versions include the consensual security interest in shares in the signature language.

Refer to the catalog at the end of this document for additional applications.

Open-End Lending AgreementThe Open-End Lending Agreement is used to establish an open-end plan with a member. It provides credit unions with a single, streamlined all-in-one electronic document that supports multiple open-end credit options, such as open-end secured and unsecured lending. It also supports variable and non-variable rate lending. The Open-End Lending Agreement includes the embedded Plan Features (Account Opening Disclosure), Credit Agreement, Security Agreement, and Billing Rights into one form. The borrower has to sign agreeing to the terms and conditions of both agreements only once, when the Plan is established.

Line of Credit AgreementThe Line of Credit Agreement is used for a single line of unsecured, open-end lending. It supports variable and non-variable rate lending. This document includes the embedded Account Opening Disclosure (required by Regulation Z), Credit Agreement and Billing Rights in one form. The LOANLINER Line of Credit Tool will help you prepare your Line of Credit Agreement.

Basic and Plus Open-End Plan OptionsPlan OptionsTwo plan options are available for open-end lending. These options are referred to as the “Basic” and the “PLUS” option. The differences between the two options are in the agreements included in the documents used to establish the Plan. Under both options, the disclosures are given and the agreements are signed at the time that the Plan is opened.

Basic Option – The Basic option includes only the Credit Agreement. With this option, it is expected that whenever the borrower offers collateral as security for an advance, the collateral owners will agree to the terms of a Security Agreement by signing a Voucher or a separate Security Agreement at the time of the advance.

Thus, the Basic option requires two signatures. One signature is for agreeing to the terms of the Credit Agreement when the Plan is opened. The second signature is for agreeing to the terms of the Security Agreement at the time of each advance if collateral is offered. If no collateral is offered as security then there is no need to sign a Security Agreement.

Contact LOANLINER Customer Service at 800.356.5012.

6To view document samples, go to www.loanliner.com and click on LOANLINER Document Solutions.

LOANLINER Open-End Lending Documents (continued)

PLUS Option – The PLUS option combines the Credit Agreement and Security Agreement into one form. This means the borrower has to sign agreeing to the terms and conditions of both agreements only once, when the Plan is established. Using this document streamlines the lending process. When the borrower offers collateral to secure the Plan, no additional signatures are needed at the time of an advance. The credit union may send the borrower a receipt or other document, which clearly describes the collateral being offered as security and the payment terms. The LOANLINER Program offers a Disbursement Receipt that should be used for this purpose.

Note: If state law requires you to file a signed copy of the Security Agreement for any secured advances, a separate Security Agreement will be needed. Credit unions lending in AR, CO, DC, LA, NE, OH, SD, and WY will need either a Voucher and Security Agreement or a stand-alone Security Agreement to perfect liens on titled property. We recommend you consult your attorney regarding your business decisions to eliminate added signatures using the PLUS Plan option. For more specific information, refer to the LOANLINER Open-End User Guide.

Open-End Agreement Format Options

Flexible Format This format allows you to use any type of application at account opening. It includes a signed Credit Agreement in each borrower’s file, and signatures for both the Plan and the payment protection election. It also provides an easy to mail borrower’s copy in a brochure format.

Part 1 – Credit Union Copy includes the necessary Plan Signatures, duplicate language of the Credit Agreement as provided in the Borrower Copy and the Election of Voluntary Payment Protection.

Part 2 – Borrower Copy of the Credit Agreement, Billing Rights, and the Voluntary Payment Protection Certificate/Agreement in a brochure format.

Packaged Format This format allows you to use any type of application at account opening. This format contains both the Credit Union and Borrower copies of the information needed to establish the plan. It includes the credit union’s copy of the plan signatures, the Agreements and the Voluntary Payment Protection enrollment.

Part 1 – Credit Union Copy of the Plan Signatures, Credit Agreements and the election of Voluntary Payment Protection.

Part 2 – Borrower Copy is a duplicate of the Credit Union Copy of the Plan Signatures Credit Agreement, and election of Voluntary Payment Protection.

Part 3 – Borrower Copy of the Billing Rights and Payment Protection Certificate/Agreement.

Open-End AddendumThe Addendum, which is part of the Open-End Credit Agreement, serves the purpose of disclosing all terms that are required by either the Truth in Lending Act or contract law. Regulation Z requires an Account Opening Disclosure, which is integrated into your Addendum.

The LOANLINER Addendum Tool will help you prepare your Addendum.

Contact LOANLINER Customer Service at 800.356.5012.

7To view document samples, go to www.loanliner.com and click on LOANLINER Document Solutions.

LOANLINER Open-End Lending Documents (continued)

Disbursement DocumentsThe LOANLINER Open-End Consumer Lending Program provides a variety of disbursement documents to fit your credit union’s specific needs to open and administer the Basic or PLUS open-end Plans for your members. Once you have selected the Plan option and agreement format you are going to use for your open-end Plan, select the appropriate disbursement document from the choices below.

For use with the Basic Option:Open-End Voucher and Security Agreement• This Voucher can be used for collateralized and non-collateralized advances.

• Use the Voucher with Subsequent Election of Voluntary Payment Protection to eliminate the need to use a separate Subsequent Action document to add payment protection to an advance. (not available in all states)

• Obtain the necessary signatures at the bottom of the document or use restrictive check endorsement language on the back of the proceeds check in order to get a valid security interest in the collateral.

Refer to the catalog at the end of this document for additional state-specific vouchers.

Open-End VoucherUsed to document non-collateralized advances such as line-of-credit and overdraft protection advances. It contains no Security Agreement and simply documents the repayment terms. Can also be used for the PLUS option.

For use with the Basic or PLUS Option:Pre-Approved Payment Order/AgreementPre-approve your members for a specific dollar amount. The borrower uses the Payment Order to purchase a new/used car, boat, truck or motorcycle, and completes the necessary collateral information and actual purchase price once the price has been negotiated. The Payment Order is not a negotiable instrument, which means that the vehicle dealer must present the Payment Order to you for payment rather than deposit directly at their financial institution. You can ensure your member’s advance is protected by cross-selling payment protection, mechanical repair coverage, or guaranteed asset protection during the pre-approval process.

The Pre-Approved Payment Order/Agreement works only with open-end lending. Open-end lending provides you with the flexibility to do pre-approvals and document advances through the mail.

Restrictive Check Endorsement LanguageLOANLINER documents provide the language for you to use on a rubber stamp that allows your credit union to obtain the borrower’s signature on the proceeds check rather than on the voucher. The language includes agreement to the payment terms, the Security Agreement and the Payment Protection election. This can help your credit union expedite a transaction completed by mail or phone. Language is available for Basic and PLUS options.

Stand-Alone Security AgreementThis document contains only the terms of the Security Agreement and a place to describe the collateral that will secure the advance. Use this stand-alone Security Agreement if there are owners of collateral who are not borrowers or when collateral is substituted for an advance. Credit unions on the PLUS option find this to be more useful for collateral that is owned by a non-borrower.

Contact LOANLINER Customer Service at 800.356.5012.

8To view document samples, go to www.loanliner.com and click on LOANLINER Document Solutions.

LOANLINER Open-End Lending Documents (continued)

For use with the PLUS Option: Open-End Disbursement Receipt PLUSThe Disbursement Receipt is the companion document to the PLUS Credit Agreement (where the Security Agreement is integrated into the Credit Agreement). Using this document allows you to deposit funds directly into the borrower’s account, even for secured advances. It serves as documentation of the borrower’s repay-ment terms and a description of the collateral securing the advance (if applicable).

Use the Disbursement Receipt with Voluntary Payment Protection Certificate/Agreement, to eliminate the need to use a separate Subsequent Action document to add insurance at the time of an advance. The Disbursement Receipt is also available without payment protection option.

• When lending in Florida, use Florida specific Disbursement Receipt to comply with their document stamp issues.

• Do not choose this document if your credit union uses the Basic option for a Credit Agreement.

Pre-Approved Autodraft The Auto Draft works very much like the Pre-Approved Payment Order except that the Auto Draft is a blank (or “real”) check approved up to a specific amount making it less likely the member will accept other financing. The Auto Draft is customized with your credit union’s routing number for check clearing (MICR numbers). The back of the Auto Draft contains a restrictive endorsement committing the dealer to the terms of the agreement. You can ensure your member’s advance is protected by cross-selling payment protection, mechanical repair cover-age, or guaranteed asset protection during the pre-approval process.

The Auto Draft works only with open-end lending. Open-end lending provides you with the flexibility to do pre-approvals and document advances through the mail.

Contact LOANLINER Customer Service at 800.356.5012.

9To view document samples, go to www.loanliner.com and click on LOANLINER Document Solutions.

LOANLINER Miscellaneous Documents Supporting Open-End and Closed-End Lending

Subsequent ActionThe Subsequent Action form is used to document certain transactions that affect an open-end plan or a closed-end loan after they’ve been established, allowing your credit union or the member to:

• Add a borrower to an open-end Plan

• Release a co-borrower or guarantor

• Release your security interest in the collateral

• Extend payments for an advance or closed-end loan

• Subsequently elect payment protection (not available in all states)

• Waive a previously made payment protection election (not available in all states)

All signatures for the borrower(s) and credit union are in one location, making it less likely for them to be missed

Adverse Action NoticeThe Adverse Action form is used to comply with federal law requirements to provide notice of adverse action taken on a credit application or existing debt. It complies with the requirements of the Equal Credit Opportunity Act (ECOA) and the Fair Credit Reporting Act (FCRA).

This document details critical changes that help you comply with requirements to send an adverse action notice if a borrower is denied an account or credit union service (such as an ATM card) based on the information found in a credit report.

Guaranty AgreementThis Agreement is the legal contract that obligates the person guaranteeing the loan or advance to repay.

Notice to Co-SignerFederal law requires use of this document, which outlines the responsibilities of a guarantor to be given to the guarantor with the Guaranty Agreement.

Combined Guaranty Agreement & Notice to Co-SignerFederally chartered credit unions use this combined Guaranty Agreement and Notice to Co-signer document.

Contact LOANLINER Customer Service at 800.356.5012.

10To view document samples, go to www.loanliner.com and click on LOANLINER Document Solutions.

LOANLINER Miscellaneous Documents Supporting Open-End and Closed-End Lending

(continued)

Risk Based Pricing Notices FACT Act Notice to the Home Loan ApplicantUsed to comply with the Fair Credit Reporting Act (FCRA), this document contains two notices - the Negative Information Notice and the Home Loan Applicant Notice. This document is used when credit scores are used in connection with applications for mortgage loans made for a consumer purpose.

Risk Based Pricing NoticeThis notice informs the member that due to their credit report, they are receiving credit terms that are materially less favorable than consumers who have better credit histories.

Risk Based Pricing Notice with Credit Score InformationThis notice informs the member that due to their credit score they are receiving credit terms that are materially less favorable than consumers who have better credit histories. This document also provides the member’s credit score, a range of credit scores and key factors that adversely affect the credit score.

Account Review Risk Based Pricing NoticeThis notice is used when performing account reviews at your credit union and based on a credit report not con-taining a credit score, you increase the APR on the account.

Account Review Risk Based Pricing Notice with Credit Score InformationUsed when performing account reviews at your credit union and based on a credit score, you increase the APR on the account. Provides the member’s credit score, a range of credit scores and key factors that adversely affect the credit score.

Credit Score Exception NoticeThis notice is used under the credit score disclosure exception, specifically for credit not secured by 1 - 4 units of residential property. This document informs the applicant about their credit score and information regard-ing consumer reports and credit scores, including information required by FCRA Section 609(g). It provides a range of credit scores and a statement on how the member’s credit score compares to other consumers.

No Credit Score NoticeThis notice is used when a credit score is not available for a member from the credit reporting agency regularly used by the credit union. It informs the member that no score was available and provides information regarding consumer reports and credit scores.

Contact LOANLINER Customer Service at 800.356.5012.

11To view document samples, go to www.loanliner.com and click on LOANLINER Document Solutions.

LOANLINER Credit Card Documents

ApplicationThe Application is used to gather borrower credit information and history. Your open-end Application with credit card election can be used:

• Basic Application – Comprehensive, inclusive version to collect detailed information from the borrower.

• Express Application – Quick, easy version to collect enough borrower information to obtain a credit report.

Applications are also available specific to your credit card program that support the three main card programs: Visa, Mastercard, or Discover programs.

A brochure format in paper is available that includes the credit card application and a choice of a mailing panel, marketing panel or Voluntary Payment Protection enrollment *.

Application with Application and Solicitation DisclosureRegulation Z requires members to receive a disclosure that displays all of the available rates and fees that are associated with your card program. The Application with Application and Solicitation paper brochure includes the credit card application and the Application and Solicitation Disclosure. The brochure also has panels available for marketing, mailing, or an optional panel for Voluntary Payment Protection enrollment. *

Application & Solicitation DisclosureThe Application and Solicitation Disclosure is a stand-alone document that informs members about the rates and fees associated with your credit card program. This disclosure must be given to the borrower, along with an application, when they apply for a credit card.

Credit Card AgreementThe Credit Card Agreement provides required disclosures for credit cardholders. This document explains the rights and responsibilities of the credit union. The Agreement contains language notifying the member that by using their credit card, they are agreeing to the terms of the Credit Card Agreement and the Credit Card Account Opening Disclosure.

Credit Card Account Opening DisclosureThe Account Opening Disclosure provides the actual rates, terms and fees a member has qualified for when they open a credit card account. This disclosure must be provided to the member along with the Credit Card Agreement when a credit card account is opened.

Over the Credit Limit Coverage ConsentThis document is used as documentation of a member’s consent to the over-the-credit limit coverage on credit card transactions that exceed their credit limit and their agreement to the fee for this service.

Pledge of Shares/DepositsFor credit unions that may have used a standalone security agreement to add a pledge of shares to a credit card account, this document collects the member’s pledge of shares for a set dollar amount or a percentage of their credit limit.

* Voluntary Payment Protection is not available in all states.

Contact LOANLINER Customer Service at 800.356.5012.

12To view document samples, go to www.loanliner.com and click on LOANLINER Document Solutions.

LOANLINER® OPEN-END CONSUMER AND MISCELLANEOUS LENDING DOCUMENTSState specific documents are noted in the document descriptionDOCUMENT

NUMBER

TYPE

DOCUMENT DESCRIPTION

IMPRINT

APPLICATIONS (Open-End & Closed-End)

AXX02* P & E 1 Full Application Without Credit Card RequiredAXX12* P & E Full Application With Credit Card RequiredAXX33* P & E Express With Credit Card (81/2 x 11) RequiredAXX43* P Express With Credit Card (81/2 x 51/2) RequiredAXX53* P & E Express Without Credit Card (81/2 x 11) RequiredAXX66* P Full Application Without Credit Card - Tumbled RequiredAXX73* P Express Without Credit Card (81/2 x 51/2) RequiredBASIC CREDIT AGREEMENTSBXX00* P & E Packaged RequiredBXX02* P & E Flexible - CU Copy RequiredBXX03* P & E Flexible or Simplified - Borrower Copy RequiredBXX70* P & E Flexible - Open-End Plan Signatures - CU Copy RequiredBXVA0* P VA Packaged OptionalBXVA2* P VA Flexible - CU Copy OptionalBXVA3* P VA Flexible or Simplified - Borrower Copy OptionalPLUS CREDIT AGREEMENTSBXX04* P & E Flexible or Simplified PLUS - Borrower Copy RequiredBXX05* P & E Packaged PLUS RequiredBXX07* P & E Flexible PLUS - CU Copy RequiredBXX70* P & E Flexible - Open-End Plan Signatures - CU Copy RequiredBXVA4* P VA Flexible or Simplified PLUS - Borrower Copy OptionalBXVA5* P VA Packaged PLUS OptionalBXVA7* P VA Flexible PLUS - CU Copy OptionalLENDING AGREEMENT

BXX50* E OE Lending Agreement RequiredADDENDUM

MXX20* E Addendum Tool N/ALINE OF CREDIT

BXX80* E Line of Credit Tool N/A

CREDIT CARD

AXC00* P Credit Card Application With Cover Graphic Required

AXC10* P Credit Card Appllication With Cover Graphic & Application & Solicitation Disclosure Required

MXC50* P & E Credit Card Agreement RequiredMXC40* P & E Application/Solicitation Disclosure RequiredMXC45* P & E Credit Card Account Opening Disclosure RequiredMXC70* P & E Over-the-Credit Limit Coverage Consent RequiredMXC60* E Credit Card Pledge of Shares/Deposits Required

DOCUMENT NUMBER

TYPE

DOCUMENT DESCRIPTION

IMPRINT

VOUCHERS AND DISBURSEMENT RECEIPTS

VXX00* P & E Line of Credit OptionalVXX03* P & E No Debt, No Insurance OptionalVXX05* P & E No Debt, With Insurance OptionalVXX07* P & E No Debt, With Insurance & Filing Copy OptionalVXX08* P & E Disbursement Receipt PLUS OptionalVXX09* P & E Disbursement Receipt PLUS With Insurance

& SignatureOptional

VXFL9* E Florida Disbursement Receipt PLUS With Insurance & Signature

Optional

VXX31* P Continuous No Debt, No Insurance OptionalVXX32* P Continuous No Debt, With Insurance OptionalVXX33* P Continuous No Debt, With Insurance Optional

VXX36* P Continuous No Debt, With Insurance & Filing Copy Optional

VXFL0* P & E FL Line of Credit OptionalVXFL7* P & E FL No Debt, No Insurance OptionalVXLA1* P & E LA No Debt, No Insurance & Fililng Copy OptionalVXWI0* E WI No Debt, With Insurance OptionalMISCELLANEOUS DOCUMENTS (Open-End & Closed-End)

GXX01* P & E Guaranty Agreement OptionalGXX11* P & E Guaranty Agreement With Co-Signer Notice OptionalGXME0* E ME Guaranty Agreement OptionalMXCA0* P & E CA Notice to Co-Signer OptionalMXIA0* P & E IA 2-PT Notice to Co-Signer OptionalMXNY0* P & E NY OE/CE Notice to Co-Signer N/AMXWI0* E WI Explanation of Personal Obligation N/AMXX00* P Document Folder OptionalMXX02* P & E Notice to Co-Signer OptionalMXX05* P & E Subsequent Action OptionalMXX06* P & E 1 Subsequent Action Without Insurance OptionalMXX07* P & E Adverse Action OptionalMXX08* E Adverse Action Mailer Form N/AMXX11* P & E FACT Act Notice to Home Loan Applicant OptionalMXX12* E Truth-in-Lending Disclosure Statement N/AMXX61* E Risk Based Pricing Notice OptionalMXX62* E Account Review Risk Based Pricing Notice OptionalMXX64* E Credit Score Exception Notice Consumer OptionalMXX65* E No Credit Score Notice Optional

MXX66* E Risk Based Pricing Notice With Credit Score Information Optional

MXX67* E Account Review Risk Based Pricing Notice With Credit Score Information Optional

MXX70* P & E Pre-Approved Payment Order OptionalMXLA7* E LA Pre-Approved Payment Order OptionalMXX88* P & E Security Agreement OptionalMXX90* E Security Agreement PLUS Optional

*Document Ver sion1 Media Type = P (Paper), E (Electronic), or P & E (Both)

Contact LOANLINER Customer Service at 800.356.5012.

13To view document samples, go to www.loanliner.com and click on LOANLINER Document Solutions.

VERSION

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LOAN AND SECURITY AGREEMENT AND DISCLOSURE STATEMENTS (NOTES)Right to Cure Fixed /Variable Rate P & E NXRC1* Colorado, DC, Kansas, Maine, Massachusetts,

Missouri, Nebraska, West Virginia and state chartered credit unions lending to borrowers in South Carolina

Yes Colorado, DC, Nebraska

Right to Cure Fixed Rate P & E NXRC2* Colorado, DC, Kansas, Maine, Massachusetts, Missouri, Nebraska, West Virginia and state chartered credit unions lending to borrowers in South Carolina

Yes Colorado, DC, Nebraska

Right to Cure Variable Rate Consumer Dwelling

E NXRC6* Colorado, DC, Kansas, Maine, Massachusetts, Missouri, Nebraska, West Virginia and state chartered credit unions lending to borrowers in South Carolina

Yes Colorado, DC, Nebraska

Right to Cure Fixed Rate Consumer Dwelling

E NXRC4* Colorado, DC, Kansas, Maine, Massachusetts, Missouri, Nebraska, West Virginia and state chartered credit unions lending to borrowers in South Carolina

Yes Colorado, DC, Nebraska

Right to CureContinuous Feed

Fixed/Variable Rate P NXRC5* Colorado, DC, Kansas, Maine, Massachusetts, Missouri, Nebraska, West Virginia and state chartered credit unions lending to borrowers in South Carolina

Yes Colorado, DC,Nebraska

Right to CureSingle Premium

Fixed Rate P ZXRC2* Colorado, DC, Kansas, Maine, Massachusetts, Missouri, Nebraska, West Virginia and state chartered credit unions lending to borrowers in South Carolina

Yes Colorado, DC,Nebraska

Right to CureSingle PremiumContinuous Feed

Fixed Rate P ZXRC5* Colorado, DC, Kansas, Maine, Massachusetts, Missouri, Nebraska, West Virginia and state chartered credit unions lending to borrowers in South Carolina

Yes Colorado, DC,Nebraska

Florida Fixed/Variable Rate E NXFL1* Florida No

Florida Fixed Rate E NXFL2* Florida No

Florida Variable Rate Consumer Dwelling

E NXFL6* Florida No

Florida Fixed Rate Consumer Dwelling

E NXFL4* Florida No

Iowa Fixed/Variable Rate P & E NXIA1* Iowa No

Iowa Fixed Rate P & E NXIA2* Iowa No

Iowa Variable Rate Consumer Dwelling

E NXIA6* Iowa No

Iowa Fixed Rate Consumer Dwelling

E NXIA4* Iowa No

Iowa Continuous Feed

Fixed/Variable Rate P NXIA5* Iowa No

Louisiana Fixed /Variable Rate P & E NXLA1* Louisiana Yes Louisiana

Louisiana Fixed Rate P & E NXLA2* Louisiana Yes Louisiana

Louisiana Variable Rate Consumer Dwelling

E NXLA6* Louisiana Yes Louisiana

Louisiana Fixed Rate Consumer Dwelling

E NXLA4* Louisiana Yes Louisiana

Louisiana Continuous Feed

Fixed /Variable Rate P NXLA5* Louisiana Yes Louisiana

Louisiana Single Premium

Fixed Rate P ZXLA2* Louisiana Yes Louisiana

Louisiana Single Premium Continuous Feed

Fixed Rate P ZXLA5* Louisiana Yes Louisiana

* Document Version1 Media Type = P (Paper), E (Electronic), or P & E (Both)

Contact LOANLINER Customer Service at 800.356.5012.

14To view document samples, go to www.loanliner.com and click on LOANLINER Document Solutions.

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LOAN AND SECURITY AGREEMENT AND DISCLOSURE STATEMENTS (NOTES) (continued)New Hampshire Fixed /Variable Rate P & E NXNH1* New Hampshire No

New Hampshire Fixed Rate P & E NXNH2* New Hampshire No

New Hampshire Variable Rate Consumer Dwelling

E NXNH6* New Hampshire No

New Hampshire Fixed Rate Consumer Dwelling

E NXNH4* New Hampshire No

New Hampshire Single Premium

Fixed Rate P ZXNH2* New Hampshire No

New Hampshire Single Premium Continuous Feed

Fixed Rate P ZXNH5* New Hampshire No

Virginia Fixed /Variable Rate P & E NXVA1* Virginia No

Virginia Fixed Rate Consumer Dwelling

E NXVA4* Virginia No

Virginia Variable Rate Consumer Dwelling

E NXVA6* Virginia No

Virginia Continuous Feed

Fixed /Variable Rate P NXVA5* Virginia No

Wisconsin Fixed /Variable Rate P & E NXWI1* Wisconsin Yes

Wisconsin Fixed Rate P & E NXWI2* Wisconsin Yes

Wisconsin Variable Rate Consumer Dwelling

E NXWI6* Wisconsin Yes

Wisconsin Fixed Rate Consumer Dwelling

E NXWI4* Wisconsin Yes

Wisconsin Continuous Feed

Fixed/Variable Rate P NXWI5* Wisconsin Yes

Wisconsin Single Premium

Fixed Rate P ZXWI2* Wisconsin Yes

Wisconsin Single Premium Continuous Feed

Fixed Rate P ZXWI5* Wisconsin Yes

* Document Version1 Media Type = P (Paper), E (Electronic), or P & E (Both)

Contact LOANLINER Customer Service at 800.356.5012.

15To view document samples, go to www.loanliner.com and click on LOANLINER Document Solutions.

VERSION

FORMAT TYPE

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DOCUMENT NUMBER

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LOAN AND SECURITY AGREEMENT AND DISCLOSURE STATEMENTS (NOTES) (continued)

Standard Fixed /Variable Rate P & E NXX01* All other states plus federally chartered credit unions lending to borrowers in South Carolina

Yes Arkansas, Ohio, South Dakota, Wyoming

Standard Fixed Rate P & E NXX02* All other states plus federally chartered credit unions lending to borrowers in South Carolina

Yes Arkansas, Ohio, South Dakota, Wyoming

Standard Variable Rate Consumer Dwelling

E NXX06* All other states plus federally chartered credit unions lending to borrowers in South Carolina

Yes Arkansas, Ohio, South Dakota, Wyoming

Standard Fixed Rate Consumer Dwelling

E NXX04* All other states plus federally chartered credit unions lending to borrowers in South Carolina

Yes Arkansas, Ohio, South Dakota, Wyoming

Standard Continuous Feed

Fixed /Variable Rate P NXX05* All other states plus federally chartered credit unions lending to borrowers in South Carolina

Yes Arkansas, Ohio, South Dakota, Wyoming

Standard Single Premium

Fixed Rate P ZXX02* All other states plus federally chartered credit unions lending to borrowers in South Carolina

Yes Arkansas, Ohio, South Dakota, Wyoming

Standard Single Premium Continuous Feed

Fixed Rate P ZXX05* All other states plus federally chartered credit unions lending to borrowers in South Carolina

Yes Arkansas, Ohio, South Dakota, Wyoming

* Document Version1 Media Type = P (Paper), E (Electronic), or P & E (Both)