Consultation Packet
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Transcript of Consultation Packet
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Greetings! Thank you for taking the time to talk with me about your wedding. It’s a special day, which takes the right person to make sure your vision come to life. My company’s mission:
“To infuse your special occasion with the energy, professionalism and team player approach to doing a job well done.” When working with me as your Coordinator you receive: Upon booking:
• You receive a planning packet, which includes: -A personally vetted vendor referral list -Bridal planning checklist so you can keep on top of important tasks -Ceremony and reception planning questionnaire -Things To Do document for your website and out of town guests -Tipping 101 Guide -Stocking Your Bar Guide (if applicable)
• Proofing of your contracts if you want an experienced eye to review and catch any “red flags.” • Accessibility by email or phone for questions, advice or to bounce ideas off of. • Your wedding weekend is your coordinator’s 100% focus. Your coordinator will not handle other
weddings during that three-day period (Fri-Sun). These services begin 2.5 months prior to the wedding date:
• Unlimited site visits to review your layout, floor plan, décor plan and other professional recommendations.
• Pre Wedding meeting where we co-create your timeline and go over all of your wedding details to create your multi-page wedding booklet.
• Guidance of etiquette and logistics. • Proof contracts and confirm details with all of your vendors such as arrival times, they’re requirements
or specifications (musicians and caterers), if they need equipment returned or saved (floral and bakers) • Direct your rehearsal • Unlimited on site hours for the day of • Wedding emergency kit on site and available for the bridal party and family • Distribute final payments. • Wrap up all details after the bride and groom depart. • See to it that gifts are safely packed up or taken to a residence. • Ensure rentals and vendor equipment is taken out or returned. • One wedding assistant is included
In addition, you’re receiving 9 years of experience and knowledge, which in the end will save you time, money and give you “Peace of Mind Insurance” for your Big Day. I hope we get to work together, making your wedding a seamless and stress free success. Warmly, Sheena Kalso
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Praise & Accolades
"The Invisible Hostess is the coolest event planner in recent Foodz Wedding history. On top of every request from [the Bride], who was nervous about the details to a given measure. She calmly directed all pertinent information to our staff as soon as available. [She is] such a wonderful person to work with. She [deserves her] 2011 Best Wedding Planner of the year. I cannot say more great things about her. Absolutely the topof her game!!” Darren of Foodz Catering, August 2011 "Thank you so much for everything! We don’t even want to think about what it would have been like to do this without you. It has been so nice to are my exact definition of god-sent.” -Joel & Rochelle, October 2011 “You made my daughter’s day completely stress-free for the her and me (Mother of the Bride). Phil (the Groom) calls you the phantom :) He said that every once in awhile he'd hear a whisper in his ear like, ‘Cake cutting table in 10 minutes’ and he'd turn around and you'd be gone! He knows how instrumental you were in making everything go smoothly. Cait (the bride) just kept saying over and over how much she loved having you involved and how perfectly you made things happen. I could go on and on but the main message is that we are SO GRATEFUL for you and the hard work you put into making Cait's wedding PERFECT - really, we couldn't have imagined or ask for more. Thank you! You're the best wedding coordinator imaginable!” -Dot, Mother of the Bride, April 2012
• Develop timelines • Merge timelines • Revise and edit client’s existing
timeline • Pulled a Groomsman out of a
bathroom stall for toasts • Got silver paint out of a
wedding dress • Wine out of a wedding dress • Pin boutonnières • Pin corsages • Keep arguing parents a part • Run to liquor store before
reception to purchase banquet permit
• Placed missing flowers on a cake
• Light candles • Place centerpieces • Steam linens • Put out favors • Set up candy buffet • Pack up vases • Wrap extra flowers for guests • Hang lanterns • Folded napkins • Picked up ice • Stepped in to bartend in a
pinch • Directed traffic • Coordinated rentals • Picked up missing rentals for a
caterer • Ordered balloons
• Liquor store run for the cocktails
• Name card placement • Guest book set up • Brought drinks to the band • Kept band up to speed on
timeline • Handed out Mardi Gras style
masks • Quickly organized a coat check • Confirmed vendor arrival • Gave directions to vendors • Sent a groomsman out for
limes • Cufflinked a suit with hardware • Pulled cake pedestals from
personal collection for a caterer who didn’t order them
• Bring food to bride and groom’s room post ceremony
• Keep the night on task so there’s time to dance!
• Jumped in to help catering staff set tables
• Passed wine • Bussed dishes • Cut and serve cake • Meet bride and groom at their
venue site whenever they want • Provide a list of vetted wedding
professionals to choose from • Conduct the 2 hour pre
wedding meeting • Run the rehearsal
Here’s an excessive list to answer the common question from the newly engaged: “So, what exactly do you do?”
Keep in mind, 90% of these things were unexpected surprises. {oh joy!}
This list is why we consider our services “Peace of Mind Insurance.”
• Arrive as soon as the doors open to the reception/wedding site
• Called a florist who almost missed the wedding
• Hand out sparklers • Remove unsightly things from
photo opportunities (keg cup • Replace and relight candles • Return rentals • Organized meetings with
vendors for planning sessions • Stuffed favor boxes • Folded programs • Mediator between client and
vendor • Kept an intoxicated DJ on task • Made executive decision on
rain back up plan • Stopped an intoxicated guest
from running off with a motorized wheelchair
• Been the “bad guy” • Been the “hero” • Make sure the groomsman has
the rings • Remind the Maid of honor to
fluff the train and fix the veil • Let the DJ know when to start
the music • Check in with the venue to
make sure they’re happy • Cleaned up after a caterer who
didn’t clean up • Tracked down table number
wine bottles that were going to be recycled
• Lugged tables up a hill • Lugged tables down a hill
• Que the caterer for toasts • Befriend the flower girls so
they’re no nervous • Have taken a screaming flower
girl from a bridesmaid as she walked down the aisle
• Stop late guests from walking in during the bride’s “moment”
• Taped down aisle runners • Brought brunch to the bridal
party at the hotel • Placed rose petals and lit
candles for the honeymoon suite
• Delivered gifts to the house • Connected with parents the
next day to exchange décor • There’s more, but after
five years, it ’s hard to remember them all!
The Invisible Hostess Client Contract – Staffing & Coordination
Updated as of 7/19/2012 1
STAFFING/BARTENDING: Cancellations/Booking Fee. Upon booking, you have a 24 hour grace period to retract your agreement with The Invisible Hostess and you will be refunded your 50% advance. If you should cancel after the grace period, 20% of your total contracted rate will be kept as a cancellation fee. If you choose to cancel your contract 3 months or less prior to your date, your 50% advance is non-‐refundable. COORDINATION SERVICES: Cancellations/Booking Fee. Upon booking, you have a 24 hour grace period to retract your agreement with The Invisible Hostess and you will be refunded your 50% advance. If you cancel your booking more than 12 months to your event date, your 50% advance is refundable. If you should cancel 12 months or less from your event date, your 50% advance is non-‐refundable unless another event of equal or greater value replaces your event. Photography. TIH may use photos taken at your event prior for its website or any other marketing purposes. Your photographer's permission will be asked when using the photos. Form of Payment. We accept check or credit card Reimbursement. Any purchases made on behalf of the client could be billed separately after the event. The payment will be due upon receipt. TIH will not make any purchases prior to getting client approval. Late Payment. If final payments are late by 30 days post the scheduled event, a 15% of the total proposal will be applied to the due amount. If the due amount is 60 days post the scheduled event, a 30% of the total proposal will be applied to the due amount. Due amounts not paid after 60 days will be sought after by a third party creditor. Staffing Travel. Travel time beyond 1 hour round trip from our Seattle, WA will be billed at an hourly rate of $20 per person. This applies to any site visits or meetings in addition to the event day. Travel will be estimated prior to the event in invoiced. If travel takes longer than expected, client will not be expected to pay for this travel (i.e. traffic causing travel to last longer). However, if a site visit is requested that has yet to be invoiced, TIH will inform client of the cost and client will be expected to pay for this extra time. Travel is determined by Google Maps and based on “with traffic” estimations. Staffing Island Travel. Client will pay for ferry wait times (according to the WA DOT estimated wait time chart), non-‐working hours that might occur once on the island (i.e. if the staff needs to arrive before their start time because the ferry dictates their arrival), as well as travel and wait times to head home. Any travel outside of the complimentary 1 hour round trip, according to WA DOT and Google Maps, will be billed at $20/hr). Ferry admittance costs will be invoiced to the client.
The Invisible Hostess Client Contract – Staffing & Coordination
Updated as of 7/19/2012 2
Day of Coordinator Travel. The travel period is extended to 2 hours round trip. Travel charges will apply if your location is beyond 2 hours round trip from our HQ. You will not be invoiced for the wedding assistant’s travel time. Day of Coordinator Island Travel. Any travel outside of the complimentary 2 hour round trip, according to WA DOT and Google Maps, will be billed at $20/hr for the coordinator only. This includes ferry wait times (according to the WA DOT estimated wait time chart), as well as wait times to head home. Ferry admittance costs will be invoiced to the clients. Waiver of Liability and Damages. The Invisible Hostess or designated employees/ representatives are not responsible for any losses as a result of damages or theft. Security for all events is the sole responsibility of the Client. Client understands that there is an assumed risk when hiring TIH to handle and/or transport fragile items including, but not limited to: glass, cakes, decor pieces, rental transportation. The client shall hold harmless The Invisible Hostess, their Company, and designated employees/ representatives from all claims for damages caused by the acts of the Client, the Clients guests and invitee. Day of Coordinator Catastrophic Events. The Invisible Hostess will execute this event according to the proposed bid. In the event of a catastrophic accident or ailment where The Invisible Hostess is unable to perform her contracted duties, a planner of equal caliber will be engaged to complete the event. If a replacement is unattainable for your date, or you choose to decline the replacement coordinator, a full refund will be issued to the client and TIH will not be held responsible. Entire Agreement. This is the entire agreement between the parties. It replaces and supersedes any and all oral agreements between the parties, as well as any prior writings. Successors and Assignees. This agreement binds and benefits the heirs, successors, and assignees of the parties. Governing Law. This agreement will be governed by and construed in accordance with the laws of the state of Washington. Counterparts. This agreement may be signed by the parties in different counterparts and the signature pages combined will create a document binding on all parties. Modification. This agreement may be modified only by a written agreement signed by all the parties. Waiver. If one party waives any term or provision of this agreement at any time, that waiver will only be effective for the specific instance and specific purpose for
The Invisible Hostess Client Contract – Staffing & Coordination
Updated as of 7/19/2012 3
which the waiver was given. If either party fails to exercise or delays exercising any of its rights or remedies under this agreement, that party retains the right to enforce that term or provision at a later time. Severability. If any court determines that any provision of this agreement is invalid or unenforceable, any invalidity or unenforceability will affect only that provision and will not make any other provision of this agreement invalid or unenforceable and shall be modified, amended, or limited only to the extent necessary to render it valid and enforceable.