Consultancy Telecom Experience - ALTEN Romania

TELECOM EXPERIENCE

Engineering and Technology Consulting 01/10/13 ALTEN

63% France

37% International

Engineering and IS Technology Offer

+12.4% vs. 2011

16,000 employees

ALTEN, the technology partner of choice

ALTEN provides support for its clients’ development strategies in the fields of Innovation, Research & Development and Information Technology systems.

Active in 16 countries, ALTEN covers the whole development cycle and offers a choice of service levels, from technology consulting to full-blown project outsourcing.

ALTEN is the first organisation to achieve Global Partner status with ISTQB® - http://www.istqb.org/news/news/2013/447-alten-becomes-first-istqb-glob

88%

engineers

€1.2bn

revenue

European leader


14,100 engineers in 16 countries

1,200

430

360

1,100

400

250

930

20

150

50

8,100

110

China

70

India

820


And remains 90% focused on studies and conception

ALTEN is active throughout the life cycle of a project


A diversified offering

Services contract Work unit

service contract Fixed-price

project Globalisation Consulting

Commitment of resources or results

Commitment of resources benchmarked

to performance indicators

A single contract covering several

technology consulting projects

Commitment of resources

Commitment of resources Service Level Agreement Commitment to results

Commitment to results based on

specifications

Specific and flexible expertise

Efficient administrative management while

maintaining the flexibility of the consulting mode

Gain in management time due to the

absence of interaction with ALTEN engineers

Reduced costs thanks to a measurable industrial approach: productivity gains via feedback and ALTEN's methodology

Control of Quality, Costs and

Delivery


Operational experience A dedicated organisation to serve your projects

Quality, Costs and Delivery oriented, global project organisation

Romania and international, including Nearshore subsidiaries.

Research & Development integrated with Projects Department,

at the heart of innovation and technology advances.

Healthy financial position, capacity to invest

in infrastructures dedicated to outsourced projects.

ALTEN, the technology partner of choice


ALTEN Romania

2013 Key figures

Headcount

NET Turnover (M€)

Local Market (%)

160

4,4

2013

86 %

Active Customers 15

+54% vs 2012


ALTEN in Romania

Main Skills • Software Development, Test & Maintenance: .NET, Java, PHP, C#, C++, Cobol, Siebel, PL/SQL

• Testing : UAT, manual & automated testing, ISTQB certifications

• Mobile Development: IOS, Blackberry, Android, Windows

• Application, System, Network and Database Administration (Oracle, Microsoft, IBM)

• Project Management, PMO, Business analysis, Technical Writing

• Oracle, Informix, Microsoft SQL

• Electronic Data interchange

• Testing – manual (ISTQB) & automated (Selenium, Ruby, Swing)

• Project Management: Primavera, Microsoft

• Business Intelligence and DW: ORACLE BI, Business Objects, SAS, Informatica, DataStage

• Secured services / Security & Data Management

• Network Management (Fault and Performance)

• Revenue Assurance & Fraud Management

• Mechanical Engineering / Engine Control Systems

• CATIA V5, NewPDM, SolidWorks, Matlab/ Simulink, HIL, Autosar

Main Industries • Banking & Financial Services (Insurance, Financial Leasing etc.)

• Retail (FMCG, Pharmaceutics)

• Production

• Automotive

• Aeronautics

• Energy

• Telecommunications

ALTEN Romania

Overview & Skill Matrix

ALTEN’S TELECOM EXPERIENCE

128 M€ TO, 1450 Consultants

Services & media

providers OEMs

Operators

Fixed

Mobile

Internet/IAP/ISP

68%

17% 15%

Network engineering and architecture

Network testing and monitoring

OEM’s equipment development Pra

ctic

es


ALTEN Romania

TELECOM Experience

Preventive Maintenance

Context

This project meant teamwork of more persons, participate to regular status meetings (development, functional, architecture and integration) to understand requirements, develop input file parsing scripts using Perl programming, validate specifications, fix issues appeared during testing and deploy to production environment.

Application receive input diagnose files from network elements, parse them according to a pattern agreed with client and highlights in html report, key values that are out of defined range.

Added Value

Plan, design, develop, test and deploy of application.

Write parsing scripts as part of application.

Write code that generate html report files for back office according to input data.

Outcome New preventive maintenance report application for back office - html files generated that reports activity of network elements that help users trigger the proper action in their activity.

Technologies Unix systems Unix Shell scripting Perl 5.8.8

4 weeks

3 systems

40 parsing

scripts

35 network element

commands investigated

>50 types input

files parsed


ALTEN Romania

TELECOM Experience

CCP & eSignature

Context

The previous contractor did not deliver the projects documentation at the settled date. This caused a delay in the test cases creation.

The projects were initiated to increase security when authenticating into the company application and to create a digital signature to be used on the generated contracts.

Some problems occurred during the installation process causing delay in the testing procedure.

Added Value

ALM was used to create test-cases; test runs and opens specific defects. As the vendor has access to ALM, defects situation and status are discussed here;

PLSQL – used to access the applications databases and make specific modifications according the test case specifications;

UNIX – used to access the application logs and investigate the behavior of the processes when the application fails or does not run correctly.

Outcome At the release of the project the security was highly increased into our client’s stores. By implementing the digital signature the speed of the contract generation has been increased and also the business-client side experience has been improved.

Technologies ALM PLSQL UNIX


ALTEN Romania

TELECOM Experience

Data Migration

Context Hardware changes require data

migration. This project meant teamwork of more persons, participate to regular meetings – in special to project plan and status meetings (with client, persons from hardware and network infrastructure), maintain, develop and test and use in production migration scripts.

According to client requirement, a migration plan with 2 parts was elaborated and agreed. The export part from old data warehouse system, validation of exported data – number of tables, columns, rows using the client’s proprietary migration agreed tool and an import part of data in new system then again validation of number of tables, columns, rows imported in new system. Check with client the availability of data on new system.

Added Value

Maintain and improve existing migration shell scripts and write new migration shell scripts according to new migration requirements.

Outcome

New fully operational data warehouse reloaded on new system.

Technologies Sybase IQ 12.7 on SunOS 5.10 Shell scripting

10 weeks

2 systems

260 tables 4.74 billion rows to

migrate ~3 TB of data


ALTEN Romania

TELECOM Experience

Individual and Small Business Siebel CRM

Context

Near shore French speaking project.

It was an incrementation of functionalities and project changes in the CRM system already in place by Case studies, Functional design, Development, Testing and Delivery in collaboration with the client’s Telecom Functional and Technical Teams.

It was also maintenance of the existing in production by Administration and Wiki redaction in collaboration with the client’s Functional and Technical Teams.

Added Value

Case Studies;

Functional Design;

Configuration with Siebel, Scripting in Siebel eScript and Siebel Javascript, Websrevices Development;

Scripting in MS Excel VBCOM;

Siebel Administration (Web Server, Siebel Server, Unix);

Siebel Tools Trainer;

Delivery package preparation with IBM Continuus;

Wiki Redaction;

Test Design with HP Quality Centre;

Tester.

Outcome ALTEN leveraged its expertise in developing a CRM application based on the Siebel CRM Applications.

Technologies Siebel 8.0.11 Siebel Tools Unix eScript Javascript Webservices MS Excel VBCOM ADM PAX GEX HP Quality Center IBM Continuus


ALTEN Romania

TELECOM Experience

Online Portal

Context

Agile organised Team;

Testing Front-End for the client’s website, meaning: assistance modules, services, search, forum, mobile;

Team Organisation: 4 testers, 1 configurator, 1 DTL.

Added Value

ALM was used to create test-cases; test runs and opens specific defects. As the vendor has access to ALM, defects situation and status are discussed here;

Update Test Cases HP ALM for SAYT (Sprint 7) in HP ALM, after receiving feedback from System Analysis;

SAYT Testing;

Bug tracking / review. Technologies HP ALM PPB Android iOS


ALTEN Romania

TELECOM Experience

Portail Entreprise

Context

Support a range of activities across the application lifecycle from project - Portail Entreprise and portfolio management through design, development, testing, support and maintenance.

Added Value

Testing complex Web-based software products;

Write and execute test cases;

Perform functional, integration, regression, performance and acceptance tests;

Document and report bugs;

Validation bugs;

Creates and tests the release package;

Formalization and implementation phases of testing and validation;

Distributes the release package;

Create and update of the software testing documentation;

Create test reports;

PostgreSQL queries.

Outcome ALTEN leveraged its expertise in analysis and testing complex Web-based software products based on the PHP Symfony framework.

Technologies

PHP Symfony PostgreSQL HP Quality Center Unix GRI Putty Connection


ALTEN Romania

TELECOM Experience

Customer Relationship Management Enterprise

Context

There is a never ending incrementation of functionalities and process changes in the CRM system for a Telecommunications client. In one of the iterations work was made, side by side with the client’s team, in order to deliver the new requirements from Business. It was a full cycle, from receiving the requirements until testing and support.

Added Value Functional Design; Test Design; Test Execution; Data Fixing; Development; Functional Document Writing; Technical Document Writing; Support; Bug Fixing.

Outcome ALTEN leveraged its expertise in counselling, developing, testing and giving support for a full cycle one of CRME version.

Technologies

Siebel 7.8 Escript Workflows WebServices EIM Tools Oracle Database HP Quality Center 11 PAX GEX Caliber RM 2.4 VBScript PL/SQL


ALTEN Romania

TELECOM Experience

BSS Enhancement

Context

In a French Telecom company, maintenance of the existing software platform needed experienced programmers on different technologies. Furthermore complex business rules needed to be understood and enhanced.

Under the supervision of the technical lead, estimates, design and implementation were performed. The system integrates now features required by Business or by Regulatory Authorities and specified by the functional analysts.

Added Value SOAP WebServices creation using C#

Changes on the database schema

Java multi-threaded engine

modification

Data extraction and transformation

Technical documentation editing

Outcome ALTEN leveraged its expertise in developing complex backend applications.

Technologies

J2SE (Multithread) ASMX WS XML Shell Scripting C/Pro* C Oracle


ALTEN Romania

TELECOM Experience

Technical Support

Context

The client need a consultant to plan, project, develop and test software in order to deliver applications fitted to different kinds of business.

Added Value Support Technician consisted of providing assistance

(via an in-house ticketing system), in the Software Development Process, on different tools used by developers, such as: Webano (bug tracking system tool – in-house) HP Quality Center (software testing tool) Borland Caliber RM (requirements

management tool) Webgevol – (software evolution tool - in-house)

PL/SQL tool for simple queries to

consult/modify/delete data which was not accessible via the human interfaces.

Technical support for the following type of tools: In-house application used to store the declared

activities (per project/ task) of each developer In-house tool which stores references (data)

used in the Software Development Process (system versions, project codes, new systems). For this tool I have also provided procedures to follow, in order to organize and gain time when references must be created.

Technologies

PL/SQL


ALTEN Romania

TELECOM Experience

BI ETL Layer for B2C CRM

Context

Level 3 support for resolution of ETL related issues in production.

Coordinate with the entire team (France and Romania) and also with the Stakeholders, hold regular status meetings (development, functional, architecture and integration) to understand requirements, develop ETL processes using Informatica PowerCenter and Informatica B2B Data Transformation in support of technical requirements, validate specifications, fix issues appeared during testing, and help migrate code into production.

Develop new functionality, maintain existing code and perform bug fixing when needed; troubleshoot, optimize and tune ETL processes; document ETL related work per company's methodology; perform Unit and Functional Testing on ETL solutions developed; helped and facilitated the development of test cases for projects.

Added Value Lowered number and frequency of

production incidents due to recurring issues;

Cleared the list of old and neglected problems/issues;

Developed new system that switched data acquisition from individual market lines to one centralised repository system.

Outcome Cost reduction when using nearshoring while maintaining consistent quality in line with design. ETL/Data Warehousing Consultants with extensive experience in supporting Enterprise Applications.

Technologies

Informatica PowerCenter

B2B Data Transformation

Siebel EIM

IBM Rational Synergy

HP Quality Center

Oracle PL/SQL

Unix Shell Scripting

www.altenromania.ro Expozitiei 1 blvd., 4th floor, district 1, 012101 Bucharest, Romania +40 (0)21 310 03 37 +40 (0)21 310 03 38 Palanca 2 street, building A, 2nd floor, apartment 13,Timisoara, Romania +40 (0)256 430 028 +40 (0)256 430 029 Calea Chisinaului 23 street, Tester building, Iasi, Romania

[email protected]

http://www.altenromania.ro/

mailto:[email protected]

Consultancy Telecom Experience - ALTEN Romania

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