Consistent quality in the era of constant change
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CONSISTENT QUALITY IN THE ERA OF CONSTANT CHANGE Seshadri Narasimhan
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Transcript of Consistent quality in the era of constant change
CONSISTENT QUALITY IN THE ERA OF CONSTANT CHANGESeshadri Narasimhan
Consistent Quality in the Era of Constant Change2
Quality - The Customer Paradigm
Quality is Customer’s Right.Quality is Given
Defining and monitoring meaningful MetricsQuality is transparent
Tracing the cause from effectQuality is traceable
Prediction of performance helps to maintain Consistent Quality
Quality is futuristic
01
02
03
04
Consistent Quality in the Era of Constant Change3
Quality - The Organization Paradigm
3
Focus on Implementation of Quality PlanImplemented
Effective Quality PlanningPlanned
Control the cost of QualityCost Controlled
4
Evolution of IT
Consistent Quality in the Era of Constant Change5
Evolution of Quality Management
5
1924 - Statistical process control charts
1930 - Tables for
acceptance sampling
1940’s - Statistical sampling
techniques
1950’s - Quality
assurance/TQC
1960’s - Zero defects
1970’s - Quality
assurance in services
1987 – ISO 9000
1993 – CMM for Software
2008 – Agile Methodologies
2009 - DevOps
Consistent Quality in the Era of Constant Change6
TOTAL QUALITY MANAGEMENT
TQM
Requirements Assurance
Architecture& Environment
AssuranceUAT & Release
Assurance
Customer SatisfactionAssurance
Consumer/Agent needs
Product Features
IT Elicitation gaps
Quality Function Deployment
User Experience
Product Performance
Product Flexibility
Real-time Usage Simulation
Roll Back
UAT
Schedule
Scope
Customer Feedback
Post Install Support
Call Centre User Training
Product Documentation
Training
Customer Satisfaction
UAT Residual Defect Density Req. Stability Index
Scalability &Operability Index
ASB(Arch Service Board)
TLM (Tech Lifecycle Mgmt)
DA(Del Assurance)
Strategic re-alignment of QA leads in a TQM approach will not just institutionalize governance but reduce project cost & release timelines with no additional cost.
Consistent Quality in the Era of Constant Change7
Quality 360 – Quality Framework: Process and Tools
Requirements and code inspection methods improve defect prevention. Automation of code Compliance suing code Analyzer and Transformer helps improve code quality.
Test process is comprehensive and proven in the market place by using Test automation
Data Quality impacts overall application quality and business performance. Data Quality automation addresses data quality issues.
Innovation Quotient
Process Quotient
Agility Quotient
Quality Quotient
Concluding Thoughts……
Thank You
