Connec&ng  Library  Instruc&on  to  Web  Usability  

Yoo  Young  Lee  Digital  User  Experience  Librarian  Liaison  Librarian  to  the  School  of  Health  &  Rehabilita:on  Sciences  yooylee@iupui.edu    

Eric  Snajdr  Liaison  Librarian  Chemistry,  Chemical  Biology,  and  Psychology  esnajdr@iupui.edu    

Indiana  University  Purdue  University  Indianapolis  (IUPUI)  

The  Key  Role  of  Library  Instruc6on  to  Change  Students’  Web  Behavior  

IUPUI  UL  •  Background  

UX  • Our  Research  

New  Values  •  Applica:on  to  real  world  

Outline  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  2  

IUPUI  University  Library  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  3  

IUPUI  •  Home  to  two  of  Indiana’s  top  

universi:es:  Indiana  University  and  Purdue  University  

•  Urban  research  university  offering  more  than  200  degree  programs  

•  More  than  30,000  Students’  enrollment  

University  Library  (UL)  •  Inform,  Connect,  Transform  •  380  informa:on  literacy  instruc:ons  •  Over  1,000,000  volumes  and  35,000  

current  periodicals  •  Leader  in  the  applica:on  of  

technology  to  library  prac:ce  

Informa:on  Architecture  

Interac:on  Design  

Interface  Design  

Usability  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  4  

71%  

11%  

1%  

2%  5%  

4%  

1%  

4%  

1%  

Undergraduate  

Graduate  

Postdoctoral  

Professional  school  

Faculty  

Staff  

Alumni  

Other  

Unknown  

Who  Are  Our  Users?  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  5  

Data  from  IUPUI  UL  Survey  

Who  Are  Our  Users?  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  6  

Data  from  IUPUI  UL  Survey  

CLN  Herron  

Business  Public  Health  

Law  Den:stry  Educa:on  

SHRS  IC  

Journalism  Liberal  Arts  Medicine  Nursing  PETM  SPEA  

Social  Work  Philanthropy  

ET  Science  Other  

Unknown  

0  

10  

20  

30  

40  

50  

60  

70  

Oncourse   Friends/  Professors/  Colleagues  

OneStart   Librarians   Search  engines  

Campus  publica:ons  

Other:  Default  

homepage  

Link  from  another  website  

Library's  social  media  

Others'  social  media  

Other:  Orienta:on  

How  Do  They  Find  Our  Website?  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  7  

Data  from  IUPUI  UL  Survey  

Image  Source:  Flickr:  University  of  Kansas  Libraries      

The  Role  of  the  Library  Instruc&on  

in    User  Experience?  

Study  Background  

•  Study  seOng:  Library  instruc:on    •  When:  Fall  2014  semester  •  Sample:  Freshmen  students  enrolled  in  two  separate  sec:ons  of  an  introduc:on  to  science  course  

•  Tool:  Verify  usability  tool  •  Method:  Pre  &  post  test  for  comparison  of  two  sec:ons  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  9  

Group  1   Group  2  

Class  outline  for  the  1hr  15  min    library  instruc&on  including  usability  tests  

27  students   21  students  

Pretest   Pretest  

Browse-­‐focused  instruc&on  

Search-­‐focused  instruc&on  

Poshest   Poshest  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  10  

What  we  tested:  Browse-­‐focused  

1  2   3  

4  

What  we  tested:  Search-­‐focused  

User  Behavior  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  13  

h3p://verifyapp.com/  

User  Behavior  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  14  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  15  

Research  Ques&on  1:  How  Users  Interact  with  Website?  

vs.  

Categories  

Search  Browse  I  don’t  know  Anywhere  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  16  

Q1:  Browse  VS.  Search  

Before  instruc&on  –  Specific  Database:  Academic  Search  Premier  

59%  Browse  37%  Search  

52%  Browse  33%  Search  

Group  1   Group  2  

Search  Browse  I  don’t  know  Anywhere  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  17  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  18  

Research  Ques&on  2:  The  Role  of  the    

Library  Instruc&on    in  the  Web  Behavior  

Q2:  The  Role  of  the  Instruc&on  

Group  1   Group  2  

63%  Browse  4%    

Search  

38%  Browse  24%    Search  

Before  instruc&on  –  Rich  Media  Cluster  

Search  Browse  I  don’t  know  Anywhere  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  19  

Q2:  The  Role  of  the  Instruc&on  

Group  1   Group  2  

Afer  instruc&on  –  Rich  Media  Cluster  

Search  Browse  I  don’t  know  Anywhere  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  20  

85%  Browse  4%    

Search  

24%  Browse  71%    

Search  

Credit:  flickr  -­‐  glasseyes  view  

Something  very  interes:ng?  

 

YES!    

Books  in  General  Group  2  

100%  Browse  0%    

Search  

Before   Afer  

82%  Browse  18%    Search  

Q1  and  Q2  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  22  

Search  Browse  I  don’t  know  Anywhere  

DUX  Working  Group  at  IUPUI  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  23  

Data  Collec:on  

1.  Library  Website  Evalua:on  2.  Usability  Tes:ng  3.  Needs  Assessment  4.  User  Behavior  

Design    

1.  Interface  2.  Informa:on  Architecture  

Improvement  

1.  Maintenance  2.  Usability  Tes:ng  

Informa:on  Architecture  

Interac:on  Design  

Interface  Design  

Usability  

Indiana  University  Purdue  University  Indianapolis  (IUPUI),  24  

Learning  Experience  

Ques&ons?  

Yoo  Young  Lee  Digital  User  Experience  Librarian  Liaison  Librarian  to  the  School  of  Health  &  Rehabilita:on  Sciences  yooylee@iupui.edu    

Eric  Snajdr  Liaison  Librarian  Chemistry,  Chemical  Biology,  and  Psychology  esnajdr@iupui.edu    

Indiana  University  Purdue  University  Indianapolis  (IUPUI)  

Thank  You!