Connected Bank as-a-Service · 10/1/2015 · Marketing, Campaign & Loyalty Master Data Management...
Transcript of Connected Bank as-a-Service · 10/1/2015 · Marketing, Campaign & Loyalty Master Data Management...
DXC Proprietary and Confidential March 10, 2020
Connected Bankas-a-Service
March 2020
Thrive on change
Bringing innovation to clients
for 60+ years
Serving nearly 6,000
private and public sector
enterprises across 70
countries
Our clients benefit from our
technology independence,
global talent, expertise and
extensive partner network
We are uniquely positioned to
lead digital transformations,
creating greater value for our
people, clients and partners
DXC Microsoft Business Applications is proud to be part of DXC
Technology, the world’s leading independent, end-to-end IT services
company. We guide clients on their digital transformation journeys,
multiply their capabilities, and help them harness the power of
innovation to thrive on change.
DXC Microsoft Business Solutions - Dynamics practice
1 team single global team for project
implementations
5technology companies
formed into one global
practice
Dynamics resources worldwide
2,450+
4,000+active dynamics clients
24 x 7 x 365unlimited support calls
follow the sun
95+%customer retention
rate
Microsoft certifications
1000+
#1largest independent Dynamics systems
integrator
Global partner of the year
5x
DXC expertise in financial services transformation
FS
Capabilities
• 47 Italian FSIs - Asset Management BPS
• Middle- and back-office outsourcing
• Securities management
• Share management
• Fondsdepotbank – DXC-owned bank in
Germany providing securities
management services
• Consulting
• Specialist in financial technology
solutions incl. Capital Markets
specialist division Excelian
• Integration
• Digital engineering
Business Process Services
In Capital Markets
LuxoftAcquisition completed 14th June 2019
Fixnetix
• Low latency trading,
market data and hosting
Investment Banking IT
Infrastructure Management
• Key account coverage
Management ConsultingAcquisition of parts of KPMG Consulting
• Advisory & digital transformation
(70 consultants)
London Markets
• JV between DXC, Lloyds and International
Underwriting Associations
• Premium Processing and Claims
Technical Processing
• Complex ecosystem
CustomersWho are my customers and what do I know about them?
Reduce cost of acquisition and servicing
InteractionsWhat interactions am I having with my customers via internal
systems, social media, other? Decrease turnaround times
SegmentsWhat types of segmentation information is available about
my customers. What new products and services can I offer?
Increase cross-sell ratio
External
FactorsWhat do your customers think about you? What do they say
about you and your services? Increase NPS
Business insight, better decisions = business value
Financial Services companies typically rely on various systems to service customers and employees, impacting on response times, costs and customer satisfaction.
How does a Financial Services business extend its reach and products, and grow its revenue and profitability, in a highly competitive and highly regulated market?
DataControlling access to the data; appropriate security
Core banking integration and moving data.
Time and
Cost to
Value
Combining data from multiple sources and turning the raw
data into valuable insight is time consuming and expensive.
Disruption/
Risk
Highly complex existing estate; heart of the business
Regulatory pressures involving manual systems and
processes; issues with accessing underlying data.
Scale
Future volumes unclear.
Significant new regulatory changes.
Keeping abreast of emerging technologies
What are the challenges?
Without the right
controls our business
will suffer.
Without innovation the
same is true!
Connected Bank-as-a-Service
*may vary depending on size and complexity
Timeframe* • Rapid deployment <12 months
Cost
• Initial free 1-3hr assessment
▪ Complete retail and commercial scalable banking solution including Core
System of Record (On-prem and/or in cloud)
▪ Exploits proven Azure AI and Machine Learning capabilities providing a
much greater insight into customer needs
▪ Manage all CX and UX interactions: B2B and B2C
▪ Service customer from a common platform across all device types
▪ Offering as a solution, ITO or BPO (all or part)
▪ Manage existing estate and migration to new
▪ Further extend to encompass DXC Cards and Cheque Clearing Services
Encourage innovation and drive business value
Personal
✓ Current Accounts
✓ Savings
✓ Credit Cards
✓ Mortgages
✓ Loans (Unsecured, Secured, Car, Overdraft)
✓ Payments
SME Business
✓ Business Cards
✓ Business Loans
✓ Business Accounts
✓ Business Deposits
✓ Payments
March 10, 2020 8DXC Proprietary and Confidential
All combinations supported
Transform products
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Enabling Financial Institutions to Become Digital Leaders
People
Products
Operations
Customers
• 360/720 Degree Customer View
• Mobile Banker & Insurer Apps
• Unified Front End
• Biometric Authentication & Verification
• Face Recognition
• Digital Mortgages
• Digital Bank as a Service
• Digital Onboarding
• Digital FX
• Acquisition Through
Customer Touchpoints
• Development Through
Customer Insights
• Retention Through
Customer Satisfaction
• Loyalty Through
Customer Engagement• Paperless, SLA Driven, STP and Digital Processes
• Machine Learning Driven Actions
• AI Powered Optimization
Engage customers
Optimize operations
Empower people
March 10, 2020 10DXC Technology Proprietary and Confidential
What the branch
staff see
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Putting CRM at the Heart of Digital Transformation
Commercial Loans
Collections
Home Loans
Auto Loans
Credit Cards
Personal Loans Branch Teller
Branch Seller
Branch Advisor
Signature Verification
Single Customer View
Customer Enrolment
Complaints & Service Requests
Sales & Prospect Management
Marketing, Campaign & Loyalty
Master Data Management
Contact Center AutomationContact Center Banking
Mobile Wallet
Kiosk & ATM Banking
Internet Banking
Mobile Banking
Digital Origination
Update your IT operating model to get ready for the ‘new normal’ – The delivery
options allow your organisation to define a solution that allows your business to
redefine your IT operations for the future
Slash costs by simplifying legacy systems, taking SaaS beyond the cloud, and
adopting robotics / AI – This is a SaaS solution which exploits Azure Artifical
Intelligence and Machine Learning capabilities throughout
Build the technology capabilities to get more intelligent about your customers’
need – Throughout the application extensive usage is made of Artificial
Intelligence to give a much greater insight into the customers needs
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3
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Top 6 Industry Priorities for 2020 Global
Report 2019
Top 6 Industry Priorities for 2020 Global
Report 2019
Prepare your architecture to connect to anything, anywhere – The solution is an
API architected cloud based service, designed to connect to anything, anywhere
You can’t pay enough attention to cyber-security – The solution is architected
with cyber-security built in as a fundamental consideration for all elements of the
solution
Make sure you have access to the necessary talent and skills to execute and win
– Both DXC and our Partners who are involved in the creation of the solution are
all world class organisations with highly qualified and experienced staff
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Lead your business to
innovationLearn from experience
Why utilize Connected Bank-as-a-service?
Accelerate time to value
We help you become digital
leaders supporting the business in
its desire to innovate.
Leverage our knowledge and
investment in a pre-built integrated
solution available in Azure today
Stand up a new service in rapid
timeframes
Connected Bank-as-a-Service – Next Steps
Learn more | www.dxc.technology
Assess your digital strategy – Schedule a
workshop to discuss outcomes, business needs,
types of services, and overall strategic direction
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3Plan a deep-dive session—Let DXC develop a
detailed Connected Bank-as-a-Service integration
plan to facilitate providing execution plan and
associated pricing.
Schedule a demonstration – Contact DXC
sales team.
DXC Data Centre
Tools
Client Data Centre
HRTalent, Payroll
Treasury
General Ledger
F&O
Clear Bank
BACs Clearing
BACs DD
CHAPSFaster
Payments
Reporting/Analytics
F&O/Power Platform
Doc Mgt(Content Manager)
API Gateway
Temenos T24
Loans Savings
VeriChannel
ContactCentre
Web
MobileChatBots
VeriBranch
Branch Teller
Advisor Seller
VeriTouch
CrossSell
Next Best
ActionMarketing
Campaigns
Complaints
CustomerInsights
ServiceMgt
VeriLoans/ VeriSavings
Loans Scoring
Mortgage
CRM – MS Dynamics
Agencies
Equifax
Experian
Bloomberg
Customers Branch Staff HQ StaffDXC BS Managed Service Offering or BPO
MortgagesAgents
Azure
Mortgages (MSO)
VeriConnect
Aggregators
HQ Staff
Doc Mgt(Content Manager)
Savings
Regulatory Staff
Azure
KYC / AML/ Reg Rpt
(Fenergo)
Mortgage CurrenttAccount
Thank you.
About DXC TechnologyDXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on
change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and
public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner network combine to deliver powerful
next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.com.
March 10, 2020 18DXC Proprietary and Confidential
Example 1
Client decides to run:
• channels in the cloud,• Core within client DC,• contact centre as a BPO• and clearing through
existing clearing bank
March 10, 2020 19DXC Technology Proprietary and Confidential
What the
customers see